2018 CHRYSLER PACIFICA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    18 stranded, 114 unsafe, 2 annoyance

    134
    incidents
    Typical range: 4,000–18,000 mi

    Median 9,000 mi, based on 170 reports (37% had no usable mileage)

    • "THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER COMING TO A STOP"~726 mi, complaint #1500427
    • "ON MAY 23, 2018 I WAS IN ROUTE TO WORK PER NORMAL. IT WAS ABOUT 8:30 AM. THE CAR WAS STATIONARY IN THE LEFT HAND TURN LANE (SECOND FROM RIGHT LANE) ON A [REDACTED ADDRESS] WAITING FOR A RED LIGHT TO TURN GREEN SO I COULD TURN LEFT/NORTH ONTO NEXT STREET. T…"~4,476 mi, complaint #1472247
    • "THIS COMPLAINT IS JUST ONE OF MANY I'VE HAD. MOST RECENTLY, I'VE BEEN STALLED WHILE WAITING AT A RED LIGHT (THANKFULLY) ON A CITY STREET. I HAD AN ERROR MESSAGE COME ON SHORTLY FOLLOWED BY A PROMPT TELLING ME THAT START/STOP WAS REQUIRED. SO I HAD TO PUT THE C…"~9,300 mi, complaint #1540964
    • "CAME TO FULL STOP AT A LIGHT ON A [REDACTED ADDRESS]. THERE WAS NO ONE IN FRONT OF ME AND ONE CARE BEHIND. ALMOST IMMEDIATELY AFTER STOPPING FOR THE LIGHT, THE ENGINE STOPPED, THE TRANSMISSION INDICATOR LIGHT FLASHED THE LIGHT UNDER "D" AND THE GAUGE CLUSTER…"~17,780 mi, complaint #1638590
    • "MY ENGINE SHUTS OFF WHEN IT IS IDLE. THE START/STOP BATTERY WAS REPLACED 5 MONTHS AGO."~79,000 mi, complaint #1642477
  2. #2

    engine head gasket

    7 stranded, 121 unsafe, 1 broken

    129
    incidents

    Commonly reported, insufficient mileage data - n=10, median 92,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was no coolant in the coolant reservoir. The vehicle was taken to the local mecha…"~51,000 mi, complaint #2143452
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the engine temperature gauge displayed that the engine was overheating. The contact drove the vehicle to a safe location and waited for the engine to cool…"~83,538 mi, complaint #1941221
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated the Auto STOP/START light and head gasket light remained illuminated. While starting the vehicle, the vehicle was vibrating abnormally. The vehicle was taken to the dealer who diagnosed a leak in th…"~92,000 mi, complaint #2011390
    • "I HAVE TAKEN MY CAR TO THE DEALERSHIP SEVERAL TIMES FOR THE AUTO START STOP. THEY REPLACED BOTH BATTERIES. THE CHECK ENGINE LIGHT CAME ON (IT WAS FLASHING SO HAD IT TOWED) AND THEY SAID IT WAS A PISTON MISFIRING. PAID $900 TO HAVE IT FIXED. TWO DAYS LATER, THE…"~94,500 mi, complaint #1700013
  3. #3

    steering electric assist

    98 unsafe

    98
    incidents
    Typical range: 5,000–96,000 mi

    Median 16,500 mi, based on 39 reports (70% had no usable mileage)

    • "I HAVE HAD MY VEHICLE EXACTLY 1 MONTH. I HAVE NOTICED WHEN TAKING A SHARP RIGHT OR LEFT TURN GOING APPROX. 20MPH, THE STEERING WHEEL WILL RIP OUT OF MY HAND. TODAY WHILE DRIVING STRAIGHT GOING ABOUT 34MPH MY POWER STEERING WAS COMPLETELY GONE AND I HAD A LIG…"~1,104 mi, complaint #1497183
    • "WHILE IN MOTION, A LOSS OF POWER STEERING IS OBSERVED. THERE DOESN'T APPEAR TO BE ANY SPECIFIC SEQUENCE OR EVENTS TO CAUSE THE ISSUE, AND APPEARS TO OCCUR RANDOMLY. INSTRUMENT CLUSTER INDICATES THAT THERE IS A LOSS OF POWER STEERING, AND TO SERVICE SOON. A…"~5,000 mi, complaint #1546016
    • "ELECTRIC POWER STEERING SUDDENLY WENT OFF AND STOPPED WORKING WHILE DRIVING AT THE HIGHWAY SPEED LIMIT OF 65 AND AT 75. IT HAS HAPPENED A TOTAL OF 7 TIMES DURING A ONE WEEK PERIOD WHILE ON 2 TRIPS. MY VAN HAS 15,500 MILES ON IT. SO FAR IT HAS ONLY OCCURRE…"~15,000 mi, complaint #1544478
    • "I WAS TRAVELING ON I-95 NORTH BOUND IN SOUTH CAROLINA AT 75 MPH IN THE FAR LEFT LANE. I WENT TO SHIFT BACK TO THE CENTER LANE WHEN THE POWER STEERING COMPLETELY FAILED AND SENT US ACROSS 3 LANES OF TRAFFIC. WE ALMOST SIDESWIPED A SEMI-TRUCK. I WAS ABLE TO B…"~20,000 mi, complaint #1519085
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at various speeds and turning, the steering wheel was sticky and failed to return to center automatically. There was no warning light illuminated. The vehicle was not diagnosed or…"~127,000 mi, complaint #2128411
  4. #4

    transmission automatic

    4 stranded, 53 unsafe

    57
    incidents
    Typical range: 3,500–26,000 mi

    Median 10,000 mi, based on 33 reports (63% had no usable mileage)

    • "MY WIFE AND I JUST PURCHASED THE PACIFICA AND DECIDED TO TAKE A ROAD TRIP FROM ARIZONA TO OREGON . WHILE TRAVELING THROUGH THE HILLS AND MOUNTAINS THE TRANSMISSION WOULD NOT SHIFT PROPERLY TO MAINTAIN HIGHWAY SPEEDS! THERE WAS A LOT OF LAG TIME FROM THE DRIVER…"~1,800 mi, complaint #1502157
    • "ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE A…"~5,200 mi, complaint #1477408
    • "THERE ARE TWO ISSUES: 1) ON CITY STREETS WHEN TURNING THE VEHICLE WILL NOT ACCELERATE WHEN PUTTING PRESSURE ON THE ACCELERATOR. THERE IS NO REVVING OF THE MOTOR, NO RESISTANCE ON THE ACCELERATOR. FEELS LIKE THE VAN IS SHUTTING OFF (BUT IT ISN'T). I CAN PUSH T…"~13,000 mi, complaint #1600720
    • "VEHICLE WAS IN REVERSE (R), CHANGED TO DRIVE (D) IN "PRNDL" SELECTOR AND VEHICLE MOVED BACKWARDS INSTEAD OF FORWARD WHEN ACCELERATING CAUSING A COLLISION. POLICE INCIDENT REPORT WAS FILLED, AND CHRYSLER CORPORATION CONTACTED. VEHICLE IS AT CHRYSLER DEALERSH…"~25,700 mi, complaint #1641704
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the transmission shifted into gear very hard. In addition, the check engine warning light was illuminated. The vehicle was taken to an independent mechani…"~113,000 mi, complaint #2100309
  5. #5

    engine internal

    3 stranded, 32 unsafe

    35
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO RAMEY CHRYSLER JEEP DODGE RAM ([REDACTED ADDRESS], PRINCETON, WV 24739), BUT THE CAUSE OF THE FAILURE…"~1,800 mi, complaint #1508458
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, smoke came from underneath the hood; however, the contact turned off the vehicle. The contact waited for the smoke to settle before restarting the vehicle…"~60,000 mi, complaint #1912933
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with a misfire coming from the engine. The contact stated that the check engine warning light was illuminated. The vehicle was able t…"~143,000 mi, complaint #2093731
  6. #6

    control module

    27 unsafe, 2 annoyance

    29
    incidents
    Typical range: 7,000–44,000 mi

    Median 12,500 mi, based on 26 reports (59% had no usable mileage)

    • "WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES). "~5,025 mi, complaint #1590199
    • "WHILE DRIVING APPROXIMATELY 35 MPH, CONTROL PANEL STATED "VEHICLE NOT IN PARK" AND THEN COMPLETELY SHUT DOWN. I HAD TO COAST INTO A PARKING LOT. I PUT THE VEHICLE IN PARK AND VAN RESTARTED IMMEDIATELY. HOWEVER, WHEN I PUT THE VAN INTO D (DRIVE) THE CAR REVE…"~7,500 mi, complaint #1491566
    • "WHILE STOPPED AT A TRAFFIC LIGHT IN OUR TOWN THE VAN SHUT OFF AND THE ELECTRICAL SYSTEM STARTING SENDING ME MESSAGES ON THE DASHBOARD THAT THE LANE SENSE WAS NOT OPERATING. I HAD MY FOOT ON THE BRAKE AND TRIED SEVERAL TIMES TO MOVE THE GEAR SELECTOR TO PARK B…"~12,621 mi, complaint #1531094
    • "STOP/START SYSTEM FAILURE. WHILE WAITING BEHIND A SCHOOLBUS THE START/STOP SYSTEM INITIATED. WHEN I ATTEMPTED TO PRESS THE GAS THE CAR STOPPED - GEAR SHIFTER WAS LOCKED AND WOULD NOT ALLOW ME TO MOVE IT EVEN TO NEUTRAL. THE D GEAR WAS BLINKING BLUE AND I WAS U…"~43,000 mi, complaint #1643333
    • "MY VAN ON MULTIPLE OCCASSION HAS STALLED IN THE MIDDLE OF CITY INTERSECTIONS. WHILE DRIVING MY CAR WILL HAVE AN ELECTRICAL MELTDOWN. ALL DIFFERENT WARNING MESSAGES WILL APPEAR ON DASH, WARNING DINGS WILL GO OFF, MY WIPERS WILL GO ON WITHOUT ME TURNING THEM ON,…"~52,000 mi, complaint #1698681
  7. #7

    battery and charging

    3 stranded, 23 unsafe, 1 annoyance

    27
    incidents

    Commonly reported, insufficient mileage data - n=24, median 13,000 mi, no reliable range below 25 reports.

    • "2018 TOURING L PLUS TOWED. WAS DRIVING ALONG AND STARTED LOSING ALL POWER, SYSTEMS STARTED TO SHUT DOWN, VAN WAS LIMITED IN SPEED AND FUNCTION. BY THE END ALL WARNING SYSTEMS HAD FAILED, POWER STEERING WAS GONE, ABS WAS GONE, AFTER THE BATTERY HIT 8.9 VOLTS WE…"~3,968 mi, complaint #1436549
    • "START/STOP INDICATOR COMES ON AND VAN WILL SOME TIMES JUST SHUT OFF WHILE DRIVING OR WHILE STATIONARY. DEALERSHIPS HAVE REPLACED THE BATTERIES MAIN AND ESS BATTERY 4 TIMES IN 3 YEARS AND PROBLEM CONTINUES TO PERSIST. DATES OF OCCURRENCE, (STATIONARY) MARCH 9,…"~12,872 mi, complaint #1692553
    • "BATTERY FAILURE OF BOTH BATTERIES WITH ANY ADVANCED WARNING VIA ICON IN THE DASHBOARD. I WAS ON AN EXIT RAMP OFF A BUST PARKWAY WITH HUSBAND, DAUGHTER, AND 2 GRANDDAUGHTERS IN THE CAR. MY HUSBAND AND I ARE SENIORS. DEAD CAR. HAZARDS DIDN'T EVEN WORK. KIDS…"~23,517 mi, complaint #1688174
    • "VERY FREQUENTLY THE UTHEATER APPLICATION WILL NOT WORK AFTER SHUTTING VAN OFF AND RESTARTING. WE HAVE GONE THROUGH 1 BATTERY A YEAR EVEN THOUGH IT IS SUPPOSED TO HAVE A 5 YEAR LIFE. AFTER STOPPING AT A RED LIGHT THE AUTO START/STOP CAUSES THE VAN TO DIE. I HAD…"~32,000 mi, complaint #1718289
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30-35 MPH, the vehicle made an abnormal beeping sound. The message "Stop Safely - Vehicle will shut off soon" was displayed, and the vehicle stalled. Several unknown warning lights wer…"~73,692 mi, complaint #2055675
  8. #8

    hv system fault reduced power

    3 stranded, 18 unsafe

    21
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE VEHICLE DURING OPERATION SUDDENLY DECELERATED AND WOULD NOT MOVE ON TWO OCCASIONS. THE FIRST OCCASION HAPPENED LESS THAN 1000 MILES ON THE OD. THE VEHICLE WAS TRAVELING AT 30MPH ON A CITY STREET WHEN IT LOST POWER TO THE WHEELS AND HAD TO PULL OFF THE RO…"~5,500 mi, complaint #1542746
    • "ON TWO SEPARATE OCCASIONS, WHEN THE VEHICLE IS IN MOTION AND COMING TO A STOP, THE VEHICLE HAS SHUT OFF FOLLOWED BY A MULTITUDE OF ERROR LIGHTS AND MESSAGES ON THE DASH AND LIGHTS FLASHING ON THE GEAR SELECTOR. UPON SHUTTING OFF UNEXPECTEDLY THE VEHICLE IS IN…"~16,500 mi, complaint #1530412
  9. #9

    infotainment head unit

    8 unsafe, 9 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=14, median 14,500 mi, no reliable range below 25 reports.

    • "THE DRIVERS SCREEN (NAVIGATION , BACK UP CAMERA, DVD,ETC) FREEZES REGULARLY. THIS MEANS THAT OFTEN THE BACKUP CAMERA IS UNAVAILABLE, AT TIMES THE MOVIE SHOWS EVEN WHILE DRIVING. I HAVE REPORTED IT SEVERAL TIMES TO CHRYSLER'S UCONNECT TEAM WITH NO RESOLUTION.…"~500 mi, complaint #1558353
    • "WHEN I BOUGHT MY PACIFICA THE AUDIO USED TO GO LOUD AND SOFT. THE NEXT THING THAT HAPPENED WAS THE FM WOULD FLIP TO AM AND THE RADIO STATIONS WOULD CHANGE, U-CONECT WOULD CALL THE LAST PERSON I HAD CALLED THE DAY BEFORE, AND FLIP TO CLIMATE CONTROL. THEN, IT…"~6,000 mi, complaint #1545974
    • "THE ELECTRONICS THROUGH UCONNECT SHUT OFF RANDOMLY OR WILL NOT ALL WORK RANDOMLY. WE HAVE HAD THE SOFTWARE UPDATED BY OURSELVES AND THE DEALERSHIP ON MULTIPLE OCCASIONS. WHILE DRIVING OR IN PARK. NEXT, OUR DASH LIGHTS WOULD NOT GO OFF ONE NIGHT NO MATTER W…"~15,000 mi, complaint #1587024
    • "TOUCH SCREEN IS NOT TURNING ON. I HAVE STARTED MY VEHICLE A FEW DIFFERENT TIMES HOPING WILL COME BACK ON, BUT NO LUCK. UNABLE TO GET TO ANY OF THE FUNCTIONS INCLUDING BACKUP CAME DOES NOT COME ON WITH IS A SAFETY ISSUE IN ACCORDANCE, "THE U.S. NATIONAL HIGHWAY…"~32,000 mi, complaint #1719491
    • "RADIO TURNS OFF AND REBOOTS ITSELF IN THE MIDDLE OF MUSIC, MOVIE, NAVIGATION, ETC."~41,167 mi, complaint #1716994
  10. #10

    stability and traction control

    17 unsafe

    17
    incidents
    Typical range: 6,000–14,000 mi

    Median 7,000 mi, based on 27 reports (23% had no usable mileage)

    • "I HAVE EXPERIENCED MY 2018 CHRYSLER PACIFICA STALLING AT VARYING SPEEDS, INCLUDING WHILE IDLING, MAKING TURNS AND TRAVELING UNDER 40 MILES PER HOUR ON MUNICIPAL ROADS. WHEN IT DOES STALL OUT, THE DASH DISPLAYS 'ELECTRONIC STABILITY CONTROL. REQUIRES RESTART.…"~2,000 mi, complaint #1546769
    • "ON FOUR OCCASIONS, I STARTED THE VAN AND IT IMMEDIATELY BECAME LOCKED IN PARK MODE WITH A NOTICE ABOUT ELECTRONIC STABILITY CONTROL ISSUES. YOU CAN'T TURN OFF THE VEHICLE OR TAKE IT OUT OF PARK. CHRYSLER IS BUYING BACK THE VEHICLE BECAUSE THEY CAN'T FIX IT."~3,925 mi, complaint #1700291
    • "26 JUNE 2018, I LEASED THE 2018 CHRYSLER PACIFICA WITH THE S APPEARANCE PACKAGE VIN: [XXX] FROM OURISMAN CHRYSLER JEEP DODGE RAM OF ALEXANDRIA, [REDACTED ADDRESS], ALEXANDRIA, VA 22303. FIRST COMPLAINT: ON THURSDAY, JUNE 28TH AT 8:51AM I REACHED OUT TO [XX…"~6,406 mi, complaint #1628818
    • "MY 2018 CHRYSLER PACIFICA CAR STOPPED WHILE I WAS DRIVING. I HAD SLOWED DOWN TO MAKE A LEFT TURN AND IT SHUT ITSELF OFF. IT QUICKLY FLASHED A MESSAGE ABOUT STABILITY CONTROL AND THEN SHOWED STOP, START, RESTART REQUIRED. THE CAR WAS STILL IN DRIVE. WHEN I TRIE…"~12,100 mi, complaint #1547001
    • "WE BOUGHT THE CAR AS A CERTIFIED USED CAR FROM A DEALERSHIP IN FEBRUARY, 2019. THE CAR IS A 2018, AND HAD 22,000 MILES AT TIME OF PURCHASE. THE CAR FIRST STALLED IN LATE MARCH, 2019. IT STALLED WHILE AT A RED LIGHT, AND CARS HAD TO BE DIRECTED AROUND THE CA…"~25,000 mi, complaint #1554778
  11. #11

    wiring harness

    2 stranded, 15 unsafe

    17
    incidents

    Commonly reported, insufficient mileage data - n=11, median 10,000 mi, no reliable range below 25 reports.

    • "ON 05-11-2019 MY 2018 (PURCHASED NOV. 2018) CHRYSLER PACIFICA TOURING L PLUS VAN WAS STATIONARY IN MY DRIVEWAY (7,000 MILES). VEHICLE WOULD NOT START. VEHICLE BEGAN GIVING ERRATIC DASH DISPLAYS, FOR EXAMPLE IT ADVISED THAT THE CAR WAS NOT IN PARK. IT ADVISE…"~7,000 mi, complaint #1565504
    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE THE CONTACT'S SPOUSE WAS DRIVING 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND AN AUDIBLE CHIME WAS HEARD. THE CONTACT QUICKLY SNATCHED THE STEERING WHEEL OUT OF HIS SPOUSE'S HANDS AND GUIDED THE VEHICL…"~10,000 mi, complaint #1500375
    • "WATER ENTERING THROUGH FRONT SIDE OF MARKER LIGHT AND SHORTING OUT LIGHT AND CORRODING WIRING AND SWITCH. ALSO, BREAKING ACTIVE GRILLE SHUTTER. ALSO SHORTING OUT BULB FOR THE MARKER LIGHT."~12,000 mi, complaint #1653786
    • "IN THE FALL, THE ENTIRE ELECTRICAL SYSTEM FAILED LEAVING MY CAR COMPLETELY INOPERABLE. THIS HAPPENED WHILE DRIVING THE VEHICLE WITH MY KIDS IN THE CAR. THANK GOODNESS WE WERE IN A SAFE NEIGHBORHOOD GOING AT A SLOW RATE OF SPEED.IT TOOK OVER A WEEK TO "FIX" THE…"~18,000 mi, complaint #1545508
  12. #12

    other

    1 stranded, 10 unsafe, 5 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=10, median 5,500 mi, no reliable range below 25 reports.

    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that six months after purchasing the vehicle, the vehicle experienced a tire blowout and upon looking for the spare tire kit, he became aware that there was no spare tire kit inside the vehicle. The…"~800 mi, complaint #1838100
    • "PURCHASED VEHICLE NEW APRIL 2019. THE START/STOP SYSTEM HAS GIVEN A DASH MESSAGE 4 TIMES. THE DEALER HAS REPLACED BATTERIES AND THE ENTIRE DRIVERS DOOR MECHANISM TRYING TO CORRECT THE PROBLEM. THIS IS A BRAUNABILTY HANDICAPPED CONVERSION AND IT IS IMPERATIVE…"~4,000 mi, complaint #1667635
    • "I CALLED THE DEALER REGARDING ANOTHER ISSUE WITH MY VEHICLE. I WAS TOLD THAT THERE ARE 2 OPEN RECALLS AND HAD TO WAIT 2 MONTHS TO GET THE SERVICE APPOINTMENT. THE RECALLS ARE FOR A MANUAL PARK RELEASE AND THE CRUISE CONTROL. THIS IS VERY ALARMING AND VERY DANG…"~7,000 mi, complaint #1505588
    • "MALFUNCTION OF THE HANDS FREE POWER SLIDING DOOR OPENER CAUSED SUFFICIENT HEAT BUILDUP TO IGNITE AN OPEN FLAME IN THE PLASTIC CLADDING MATERIAL UNDER THE BODY OF THE CAR. VEHICLE WAS PARKED (AND HAD BEEN FOR SEVERAL HOURS PRIOR). THE AREA DIRECTLY BELOW THE…"~8,500 mi, complaint #1486301
    • "Odometer Fraud. The contact purchased a 2018 Chrysler Pacifica. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileag…"~110,000 mi, complaint #2098353
  13. #13

    steering rack mechanical

    16 unsafe

    16
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOI…"~28,000 mi, complaint #1603522
    • "The contact owns a 2018 Chrysler Pacific. The contact stated that while driving at various speeds and making slight turns in either direction, the steering wheel became sticky while attempting to return the steering wheel to center. The vehicle was taken to th…"~40,000 mi, complaint #2128497
  14. #14

    adas collision warning

    13 unsafe

    13
    incidents

    Commonly reported, insufficient mileage data - n=15, median 11,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 60 MPH AND APPROACHING A VEHICLE, THE FORWARD COLLISION WARNING SYSTEM FAILED TO ALERT. THE VEHICLE WAS TAKEN TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, NY 11743, [REDACTED PHONE…"~810 mi, complaint #1476868
    • "PROBLEM OCCURS AT SLOW SPEEDS OR WHEN STOPPED. THE CAR COMPLETELY SHUTS OFF. THEN WE HAVE TO QUICKLY SWITCH INTO PARK, RESTART, THEN SWITCH INTO DRIVE. THIS HAS HAPPENED AT LEAST 8 TIMES WHILE DRIVING. IT IS EXTREMELY DANGEROUS. CHRYSLER SAID TO TURN OF FRO…"~5,500 mi, complaint #1546086
    • "FORWARD COLLISION AVOIDANCE SYSTEM CAME TO A COMPLETE STOP AT A CHECK POINT PROCEEDED FORWARD WHEN TOLD TO AND WITH IN 20-30 FEET THE WARNING SYSTEM WENT OFF AND VEHICLE CAME TO AN ABRUPT STOP FOR NO REASON. NOTHING IN FRONT OF THE VEHICLE AT ALL. SIMILAR…"~10,818 mi, complaint #1512528
    • "ELECTRICAL AND SENSOR ISSUES. WHEN MY 2018 PACIFICA IS STARTED IN THE MORNING I RECEIVE A FCW (FRONT CRASH WARNING) AFTER DRIVING APPROXIMATELY ONE HALF MILE AND STOPPING AT A STOP LIGHT NEAR MY HOUSE. I HAVE THE GAS SAVER ON AND MY VAN WILL USUALLY SHUT OFF.…"~11,142 mi, complaint #1574406
    • "WHILE USING THE PARK ASSIST FEATURE TO PARK PERPENDICULAR MY VAN STARTED TO BACKUP TOO FAST AND BACKED ME INTO A PARKED CAR PRIOR TO BEING ABLE TO HIT THE BRAKES IN TIME. IT RESULTED IN DAMAGES TO BOTH MY VAN AND THE PARKED CAR THAT IT WAS ATTEMPTING TO PARK M…"~25,000 mi, complaint #1534841
  15. #15

    power windows and locks

    11 unsafe, 1 broken, 1 annoyance

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THE CONTACT STATED THAT WHILE RETRIEVING HER DOG FROM THE BACKSEAT, THE SLIDING DOOR BEGAN TO CLOSE. THE CONTACT WAS UNAWAR…"~8,700 mi, complaint #1597610
    • "WE HAVE A 2018 PACIFICA, AND THE WINDOW ON THE DRIVER-SIDE SLIDING DOOR ALL OF SUDDEN SHATTERED WHILE WE WERE DRIVING ON FREEWAY. WE HAVE A DASHBOARD CAMERA THAT RECORDS WHILE WE ARE DRIVING. WE COULD NOT SEE ANY OBJECTS FLYING TOWARDS THE CAR OR THE SOUND OF…"~19,000 mi, complaint #1636891
    • "DRIVER'S SIDE SLIDING DOOR REPEATEDLY REOPENS AND FAILS TO CLOSE WHILE THE VEHICLE IS STATIONARY. THIS FAILURE OCCURS INTERMITTENTLY AND SEEMS TO COINCIDE WITH A CLICKING NOISE THAT COMES FROM UNDER THE DASH AT HIGHWAY SPEED."~35,500 mi, complaint #1568110
    • "WHEN WE SHUT THE SLIDING DOOR ELECTRONICLY. IT OPENS BACK UP ON ITS OWN. IT BEEPS AND THEN OPENS AGAIN. SOMETIMES WE SHUT THE DOOR GO IN A STORE AND THE DOOR IS OPEN CAUSE IT JUST OPENS ON ITS OWN."~44,000 mi, complaint #1738909
    • "THE SLIDING SIDE DOORS AND REAR TAILGATE OPEN WHEN I'M DRIVING THE VEHICLE!!!!! ALSO WHEN YOU PUSH BUTTON SHUT THE SIDE DOORS THEY SHUT, THEN OPEN AGAIN REPEATEDLY, NO OBSTACLES OR DEBRIS IN THE TRACKS, THIS IS PURELY ELECTRICAL ON A VEHICLE THAT HAS 42,000 MI…"~45,000 mi, complaint #1632233
  16. #16

    suspension arms and bushings

    10 unsafe, 1 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "LOOSE FEELING IN FRONT END WHILE DRIVING THE CAR AND GOING OVER BUMPS IN THE ROAD,HAD VEHICLE SERVICED 4 TIMES BY 2 SERVICE PLACES,THE NOISE STILL EXISTS AND I AM CONCERNED SOMETHING WILL HAPPEN DRIVING MY CAR SO I HAVE RENTED A VEHICLE A FEW TIMES TO MAKE SUR…"~6,118 mi, complaint #1557628
    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 25 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. WHILE SHE WAS EXITING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE…"~9,605 mi, complaint #1568139
    • "ON DRIVER SIDE TIRE I HEAR A POPPING OR GRINDING SOUND WHEN I TURN AND SOUNDS LIKE MY BALL JOINT POPPING"~52,000 mi, complaint #1723205
  17. #17

    door latch and hinge

    7 unsafe, 1 broken, 1 annoyance

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OP…"~9,747 mi, complaint #1586778
    • "AN OBJECT FELL BETWEEN THE MIDDE SEAT AND THE ELECTRONIC SLIDING DOOR SO WHEN THE DOOR WAS ELECTRONICALLY OPENED THE OBJECT WAS CAUGHT CAUSING THE DOOR TO REVERSE AND TRY TO CLOSE HOWEVER I WAS LEANING THROUGHTHE DOOR AT THAT POINT AND THE DOOR CLOSED ON MY C…"~13,000 mi, complaint #1543364
    • "PURCHASED 2018 CHRYSLER PACIFICA LIMITED IN MARCH 2019. WITHIN 2 WEEKS, TWO ELECTRICAL RECALLS AND FAILURE OF SAFETY LOCKS AND AUTISTIC 3YR LOCKED IN CAR. TURNED CAR ON WITH AC TO COOL, TOOK DAUGHTER OUT AND PUT IN CARSEAT, CLOSED DOOR AND DRIVER DOOR LOCKED…"~19,600 mi, complaint #1592442
    • "I RETURNED HOME FROM DRIVING A HALF AN HOUR IN MY VEHICLE AND WHEN I PUSHED THE START/STOP BUTTON TO TURN THE VEHICLE OFF IT WOULD NOT GO COMPLETELY OFF. THE ENGINE TURNED OFF BUT THE SENSORS AND RADIO WOULD NOT TURN OFF. NORMALLY IT SHUTS OFF WHEN YOU OPEN TH…"~50,000 mi, complaint #1643604
    • "BOTH SLIDING DOORS WILL AUTOMATICALLY AND INADVERTENTLY REOPEN IMMEDIATELY AFTER CLOSING. THIS HAPPENS WHEN THE VEHICLE IS TURNED OFF OR IN PARK."~51,531 mi, complaint #1639773
  18. #18

    unintended acceleration

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=16, median 16,500 mi, no reliable range below 25 reports.

    • "THIS VEHICLE WITH UNSAFE DEADLY DRIVING CONDITIONS BEGAN AS A NEW VEHICLE AT AROUND 1300 MILES. ACCELERATION OF CHRYSLER PACIFICA WHILE DRIVING AT 55 TO 75 MILES PER HOUR WITH THE ENGINE OF VEHICLE DOES NOT SLOW DOWN BUT STAYS STUCK AND DOES NOT SLOW DOWN AND…"~1,600 mi, complaint #1745097
    • "JULY 28, 2018 7:20PM: STOPPED THE CAR AT CROSSWALK FOR PEDESTRIANS. WHILE CAR WAS STATIONARY WITH MY FOOT ON THE BRAKE, THE ENGINE STARTED TO RACE WITH INCREASING FORCE. FEARING THAT I COULD NOT HOLD IT BACK WITH THE BRAKE, I REACHED OVER AND SHIFTED THE CAR I…"~10,902 mi, complaint #1486635
    • "NOTES OF 2018 CHRYSLER PACIFICA : ON OCTOBER 24, I PURCHASED A 2018 PACIFICA LIMITED WITH 22,000 MILES. DROVE IT HOME .AND TURNED INTO MY DRIVEWAY JUST BEFORE MY GARAGE. MY WIFE (WHO WAS STILL IN THE VAN) SAID I WAS TOO FAR OVER AND SUGGESTED I BACK UP A…"~22,300 mi, complaint #1519865
    • "VEHICLE EXHIBITED "UNINTENDED ACCELERATION"; THE ENGINE AND VEHICLE SUDDENLY ACCELERATED ON IT'S OWN WHILE MAKING A SLOW (10 MPH) LEFT HAND TURN. VEHICLE LURCHED FORWARD AND ACCELERATED. ACCELERATION LASTED FOR A FEW SECONDS AFTER I APPLIED THE BRAKES BUT DI…"~38,900 mi, complaint #1639263
    • "The contact owned a 2018 Chrysler Pacifica. The contact stated that while in reverse(R) and reversing into a parking spot, it was difficult to accelerate over a patch of ice. The contact depressed the accelerator pedal, and the vehicle accelerated quickly and…"~159,000 mi, complaint #2178058
  19. #19

    acceleration loss or hesitation

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=20, median 46,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while driving from a complete stop, the accelerator pedal was depressed; however, the vehicle hesitated to respond and then surged forward. There was no warning light illuminated. The contact was ab…"~26,000 mi, complaint #1829407
    • "WHEN TRYING TO ACCELERATE SOMETIME VEHICLE LOSES ALL POWER FOR A BOUT 30 SECONDS BEFORE POWER KICKS IN. IF PULLING OUT ON TO THE ROADWAY, IT CAN BE A VERY SERIOUS SAFETY MATTER. SOMETIMES WHEN PROBLEM IS HAPPENING, VEHICLE WILL SHIFT HARD WHEN POWER KICKS IN(F…"~26,500 mi, complaint #1728167
    • "WHEN I AM ACCELERATING, THE VEHICLE IS SLIPPING 30-40 MPH, ALMOST LIKE A VIOLENT JOLT. (AT TIMES SEEMS LIKE SOMEONE IS REAR ENDING US) I HAVE BROUGHT IT 2 DEALERSHIPS, 1 SAID IT COULDN'T DUPLICATE THE ISSUE, THE OTHER DEALERSHIP SAID IT'S A NORMAL FEATURE OF…"~34,750 mi, complaint #1596277
  20. #20

    engine cooling

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VEHICLE WAS AT RED LIGHT WHEN STARTED TO SMELL SOMETHING BURNING THEN SMOKE FROM THE HOOD AND VENTS INSIDE THE VAN. THEN WHEN THE HOOD IS POPPED TITHE FLAMES GOT WORSE. THE FIRE STARTED ON THE RIGHT REAR SIDE OF ENGINE COMPARTMENT AROUND THE RADIATOR RESERVO…"~21,000 mi, complaint #1633399
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle…"~51,000 mi, complaint #1869229
  21. #21

    hv battery and range

    1 stranded, 7 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I keep getting a check engine light with my Pacifica hybrid. The scanner says P1B11, soft code is P0506, Hybrid battery or wiring harness. The codes erase after driving for a long while, however, I notice that I’m not able to maintain a full hybrid battery cha…"complaint #2009294
    • "The hybrid battery coolant heater (part 68443445AC) was confirmed a problem, however the dealership wont review ANY recalls on my vehicle until I pay $1700 to replace that part. However, there are MULTIPLE incidents online showing this is a problem with this v…"complaint #2040345
    • "User bought 2018 Chrysler Pacifica PHEV in 2019. User had no issues with the vehicle, all recalls completed, until the completion of NHTSA Recall 22V-077 (Chrysler recall 73B). Recall 73B was completed on 13 Feb 2025 with approx. 103,000 miles on the vehicle…"complaint #2084959
    • "Hello: My 2018 Pacifica hybrid was just recalled, and serviced, yet the hybrid battery only last a few miles before needing to be recharged. Also, when in reverse the back up camera doesn’t always come on and doesn’t beep when approaching an obstacle. It…"complaint #2089635
    • "After the 73B recall was performed on my 2018 Chrysler Pacifica Hybrid, the vehicle began experiencing persistent check engine lights and charging issues, especially during charging. Diagnostic scans revealed codes U0412 (invalid data from battery energy contr…"complaint #2106534
  22. #22

    power steering hydraulic

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "(1) POWER STEERING WENT OUT INTERMITTENTLY ON THE FREEWAY AND SAID IT WAS UNAVAILABLE AND SERVICE WAS REQUIRED (2)VEHICLE WAS HESITATING WHEN STEPPING ON THE GAS (3) HEATER/AIR CONDITIONER CHANGED THE LEVEL OF AIR FLOW ON IT'S OWN (4) WINDOW ROLLED DOWN ON ITS…"~3,400 mi, complaint #1466461
    • "AS I WAS DRIVING ON A THREE LANE INTERSTATE WITH ALL THREE OF MY CHILDREN IN THE AUTOMOBILE THE POWER STEERING INDICATOR LIGHT CAME ON AND I COULD NOT STEER MY CAR. I PUT ON MY FLASHERS AND STARTED BEEPING MY HORN TO ALERT OTHER DRIVERS. THANKFULLY, I WAS ABLE…"~18,000 mi, complaint #1536579
    • "WHILE I WAS DRIVING DOWN THE ROAD, WITH MY CHILDREN IN THE CAR, MY POWER STEERING SUDDENLY WENT OUT. IT SAID, "POWER STEERING UNAVAILABLE" ON THE DASHBOARD. THANK GOD THERE WAS NOT A CAR WAITING TO TURN ON THE ROAD I TURNED ONTO BECAUSE I PROBABLY WOULD HAVE C…"~25,000 mi, complaint #1711794
  23. #23

    airbag system

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "WHILE DRIVING OUR 2018 CHRYSLER PACIFICA ON I-95 SOUTH IN NH, TRAFFIC CAME TO AN ABRUPT STOP AND WE REAR-ENDED A JEEP WRANGLER AT APPROXIMATELY 30-40 MPH. I BRAKED FOR ABOUT 20 FT AND STRUCK THE JEEP. OUR AIRBAGS DEPLOYED AND THE ENGINE COMPARTMENT IMMEDIATELY…"~7,000 mi, complaint #1505644
    • "THE FIRST INCIDENT OCCURRED WHEN I WAS IN A PARKING LOT. I GOT INTO MY CAR AND WHEN I WENT TO PRESS THE BRAKE AND PUSH TO START, MY BRAKE WAS LOCKED AND MY COMPUTER STARTED FLASHING SERVICE ELECTRONIC STABILITY CONTROL, PARK BRAKE UNAVAILABLE, ENTER AUTO-THEFT…"~17,900 mi, complaint #1502239
    • "SERVICE AIRBAG SYSTEM WARNING LIGHT KEEP COMING ON. VAN HAS BEEN IN SHOP 5 TIMES AND CAN'T FIND A PROBLEM WITH THE SYSTEM. SHOP TECH SAYS HE DON'T THINK THEY WILL EXPLODE WHILE DRIVING BUT DON'T KNOW IF THEY WILL WORK IN AN ACCIDENT. WARNING LIGHT COMES ON AND…"~34,000 mi, complaint #1608137
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while she was driving at approximately 35 MPH, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not requ…"~63,500 mi, complaint #1878360
    • "TL* THE CONTACT OWNED A 2008 CHRYSLER 300. WHILE DRIVING APPROXIMATELY 38 MPH, THE CONTACT'S VEHICLE CRASHED INTO A SECOND VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED LE…"~79,163 mi, complaint #1553710
  24. #24

    backup camera

    5 unsafe, 1 annoyance

    6
    incidents

    Commonly reported, insufficient mileage data - n=11, median 80,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while attempting to park the vehicle, the back over prevention camera failed to display an image on the screen. The contact also stated that the rearview image would remain on the radio display. The…"~800 mi, complaint #1756225
    • "I PLACED MY VEHICLE IN REVERSE TO BACK OUT OF A PARKING SPOT. THE REAR CAMERA ACTIVATED AS NORMAL. I COMPLETED BACKING OUT AND PLACED THE VEHICLE IN DRIVE. THE REAR CAMERA DID NOT DISENGAGE AND REMAINED ON. I PULLED THE VEHICLE OVER INTO ANOTHER PARKING SPACE…"~46,500 mi, complaint #1696906
    • "THE BACK UP CAMERA ONLY WORKS INTERMITTENTLY. SOMETIMES THE SCREENS FLICKERS AS IF IT IS SHORTENING OUT. OTHER TIMES THE SCREEN FREEZES, DISPLAYING THE INITIAL SCENE BEHIND THE VEHICLE FOR THE DURATION OF THE VEHICLE BEING IN REVERSE. SOMETIMES THE SCREEN IS B…"~58,000 mi, complaint #1704460
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that the Back Over Prevention screen image remained on the display screen for approximately 30 seconds after shifting the vehicle out of reverse(R). The contact stated that the image distracted him…"~96,000 mi, complaint #1821859
  25. #25

    brake hydraulics

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE CONTACT PULLED INTO A PARKING SPACE, THE BRAKES DID NOT STOP THE VEHICLE AND THE GEAR DID NOT SHIFT INTO PARK. AS A RESULT, THE VEHICLE CRASHED INTO A WALL. THE CONTACT HAD TO PUMP THE BRAKE PEDAL A COUPL…"~6,000 mi, complaint #1517200
    • "COMING HOME FROM CHURCH, A NEIGHBOR WAS OUT WASHING HIS CAR, AS HE MOVED TOWARD THE ROAD I BEGAN TO APPLY THE BRAKES AND THE ENGINE SPED UP TO A HIGHER SPEED. AFTER I STOPPED THE CAR, I LOOKED DOWN TO SEE MY RIGHT SHOE WAS ON BOTH PEDALS. THIS HAD HAPPENED T…"~29,605 mi, complaint #1581521
    • "CAR STOPS FINE AT FIRST BUT IF YOU ARE STOPPED LONG ENOUGH THE BRAKE PEDAL WILL PUSH TOWARDS YOU AND THE CAR WILL BEGIN TO ROLL EVEN WHEN PRESSING HARD ON PEDAL. THIS IS ACCOMPANIED BY A HISSING NOISE. I HAVE TO PLACE THE VEHICLE IN PARK TO STOP. THIS PROBLEM…"~41,200 mi, complaint #1738320
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that while parking, the brake pedal was depressed, but failed to respond. The vehicle lunged forward and struck an unoccupied Honda Pilot. The vehicle lost power but restarted after several attempt…"~67,084 mi, complaint #1883309
  26. #26

    software or update

    3 unsafe, 3 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THIS HAPPENED ON TWO OCCASIONS. I CAME TO A COMPLETE STOP, AND THE AUTO START STOP SHUT THE ENGINE OFF LIKE IT'S SUPPOSED TO. HOWEVER, WHEN THIS HAPPENED A BUNCH OF WARNINGS CAME ACROSS MY DASH, SAYING CERTAIN SAFETY FEATURES WERE DISABLED AND THE CAR WOULDN'T…"~13,000 mi, complaint #1536470
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the…"~32,000 mi, complaint #1803802
  27. #27

    starter

    4 stranded, 2 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "AUTO STOP/START FAILED MONDAY MORNING. DIED AT AN INTERSECTION. I WAS LUCKY. DIDN'T BLOCK THE WHOLE INTERSECTION, BUT ONLY 1 LANE. STOPPED IN FRONT OF A TRAFFIC LIGHT. I WAS THE 1ST VEHICLE OF THE LINE. THE STARTER DIDN'T START THE ENGINE WHEN TRAFFIC LIGHT…"~4,500 mi, complaint #1473258
    • "MULTIPLE TIMES WHILE STATIONARY WHEN STARTING THE CAR, THE PUSH BUTTON STARTER WILL FAIL TO START THE ENGINE. UPON SECOND ATTEMPT TO START THE CAR THE STARTER HAS A PROLONGED SERIES OF CRANKS AND FINALLY STARTS. THE CONCERN IS THIS HAS HAPPENED MULTIPLE TIME…"~34,548 mi, complaint #1742329
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the vehicle stalled and lost motive power. The vehicle was restarted and driven to the residence. The contact stated that several unknown warning lights were i…"~70,000 mi, complaint #2060905
  28. #28

    cruise control conventional

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO KEN NELSON CHRYSLER CADILLAC BUICK GMC ([REDACTED ADDRESS], DIXON, IL 6102…"~6,900 mi, complaint #1490813
    • "I'VE HAD IT HAPPEN TWICE NOW WHERE THE CRUISE CONTROL WAS SET TO AROUND 64 MPH, AND WHEN GOING DOWNHILL, THE TRANSMISSION DOWN SHIFTED. HOWEVER, THE CAR THEN ACCELERATED BEYOND 70 MPH BOTH TIMES, AND DIDN'T LET GO OF THE ACCELERATOR UNTIL I TURNED THE CRUISE…"~40,500 mi, complaint #1595148
    • "ON EVEN MINOR DECLINES, THE VAN GAINS SPEED WELL PAST ACCEPTABLE LIMITS WHILE CRUISE CONTROL IS ENGAGED. I HAVE HAD TO BRAKE TO DISENGAGE THE CRUISE CONTROL WHEN IT PASSES 10 MPH OVER THE SET SPEED. MY 2011 CHRYSLER TOWN & COUNTRY DID NOT HAVE THIS PROBLEM, SO…"~69,800 mi, complaint #1693404
  29. #29

    seat mechanism

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "This vehicle comes equipped with Stow N Go middle seats. It is a useful feature for sure. However, upon placing one of the seats back into its locked position, the headrest would no longer stay locked in its upright position. Upon taking the headrest apart…"complaint #1765569
    • "Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat system. If there had been any sort of accident, the seat and occupant could have easily broken free from the vehicle. I took the vehicle to my loc…"complaint #1864224
    • "We had the seat fail on one of our middle row seats. It lines up with a dealer service, and we believe the dealer probably broke it while performing other work, but we don't have before/after videos or anything like that to prove it. The issue is that there i…"complaint #2143814
    • "The mid-row driver's side seat release cable suddenly permenantly lost all tension, preventing the seat from latching into place both during operation and while stationary, leading to it sliding forwards/backwards with the vehicle in motion. The seat that exp…"complaint #2178695
    • "The back seat stow and go on passenger side closes randomly on while child is sitting in the seat. We are using a booster seat, so when it hits the booster seat it can't close any farther on the child. I had it looked at by a mechanic which said it would cos…"complaint #2196079
  30. #30

    ac compressor and refrigerant

    3 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TODAY, 8/26/2018 AS I WAS DRIVING ON THE INTERSTATE WITH MY NEWBORN AND 2 YEAR OLD SON MY 2018 CHRYSLER PACIFICA DECIDED TO SHUT OFF THE ENTIRE AC UNIT AND STOP THE CAR UNEXPECTEDLY. WE WERE UNABLE TO RESTART THE AC AND ENDED UP HAVING TO ROLL DOWN THE WINDOW…"~10,400 mi, complaint #1494315
    • "AIR CONDITIONING WENT OUT. DEALER PUT FREEON IN SENT US HOME IT WENT OUT AGAIN IN A VERY SHORT TIME."~11,440 mi, complaint #1488749
  31. #31

    adas lane keeping

    4 unsafe

    4
    incidents

    Commonly reported, insufficient mileage data - n=10, median 0 mi, no reliable range below 25 reports.

    • "I WAS DRIVING DOWN THE STREET AND THE VEHICLE JUST SHUT OFF. A LIGHT FOR LANE ASSIST CAME ON THAT SAID SEEK SERVICE ASAP. IT WENT RIGHT BACK OUT THOUGH. I IMMEDIATELY SCHEDULED IT TO BE CHECKED OUT. THE DEALERSHIP IN HERMITAGE, PENNSYLVANIA SAID THEY HAD A…"~7,120 mi, complaint #1554377
    • "CAR WILL STALL OUT WHILE IT'S IN DRIVE, BUT BRAKING. YESTERDAY IT DID IT AS I WAS TURNING LEFT IN THE MIDDLE OF AN INTERSECTION. IT STALLED AND TURNED OFF THE ENGINE FLASHING 'FCW/ LANESENSE UNAVAILABLE RESTART REQUIRED.' I THEN WILL HAVE TO SHIFT TO PARK AND…"~26,834 mi, complaint #1649740
  32. #32

    engine oil consumption

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Significant leak from the oil filter housing underneath the intake manifold plenum. Upon inspection, one ore more seals of the housing appear to have failed. "complaint #2049319
    • "PCV valve failure. There was oil leak outside. When taken off, there was oily gunk inside. When shaked, it was obviously completely stuck. I took out and cleaned it thoroughly."complaint #2049328
    • "VVL solenoid gasket and O-rings failure in bank 1 and bank 2. This led to significant amount of oil seeping over time on other engine bay components. "complaint #2049336
    • "The oil filter housing was poorly designed and leaks on virtually every one of these vehicles.  Thus causing engine failure and breakdown which may lead to potential serious harm to travelers as our family suffered.  After more than a year of research talking…"complaint #2099957
  33. #33

    brake booster

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When applying pressure to brake short, the pedal pushes up and back at driver forcing vehicle not to stop. Research shows this is a common problem with this minivan's brake booster. Parts backordered for months."complaint #1771224
    • "Wiring for Air-Pump/Power Brake Booster caught fire, see attached image"complaint #1944504
    • "I am experiencing a serious brake safety issue involving the brake booster on my Chrysler Pacifica. When braking, the pedal becomes extremely hard, pushes back against my foot, and requires excessive force to stop the vehicle. In some instances, when I am at a…"complaint #2174954
  34. #34

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MAJOR PROBLEM WITH MY AXEL/CV JOINT. OBVIOUS LOUD CLICKING AND CLINKING WHEN BRAKING, ACCELERATION FROM A STOP AND TURNING. HAD INDEPENDENT MECHANIC TAKE A LOOK AT IT AND PROBLEM IS DEFINITELY IN THE AXEL/CV JOINT. THERE IS AN OPEN RECALL ON EXACTLY THIS PART…"~5,000 mi, complaint #1512178
    • "I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT…"~11,000 mi, complaint #1617416
  35. #35

    ev drive unit or inverter

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MANY TIMES WHEN I OR MY WIFE HAVE PRESSED THE BRAKES THE VAN SURGES FORWARD OR LUNGES FORWARD. VERY SCARY. HAPPENS A LOT. IT FEELS LIKE WHEN WE PRESS THE BRAKES THE ELECTRIC ENGINE JUST FOR SOME REASON TURNS ON AND PUSHES THE VAN FORWARD, FIGHTING THE BRAKE…"~1,000 mi, complaint #1609728
  36. #36

    seatbelt and pretensioner

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE SAFETY PULL ON THE SEAT BELT DID NOT LET UP WHEN UNBUCKLING. IT FORCED MY DAUGHTER INTO ALMOST SUFFOCATION AND ULTIMATELY NEEDED TO BE CUT (BACK ROW, PASSENGER SIDE). I'VE NOW NOTICED THAT THE MIDDLE ROW, MIDDLE SEAT (8 SEATER) HAS A SIMILAR ISSUE. IT CONT…"~3,500 mi, complaint #1564794
  37. #37

    adas adaptive cruise

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "2018 PACIFICA WITH 5450 MILES ON IT. WHILE DRIVING ON HIGHWAY AT 60 MPH WITH ADAPTIVE CRUISE CONTROL ENGAGED, VEHICLE SUDDEN APPEARED TO STOP RUNNING. VEHICLE HAD BEEN OPERATING PERFECTLY NORMAL WITH NO INDICATION OF A PROBLEM UNTIL IT STARTED TO QUICKLY LOSE…"~5,450 mi, complaint #1479372
  38. #38

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "HAD A WHEEL ALIGNMENT IT STILL PULLING TO THE SIDE .I DO THINK IT THE CONTROL ARM LOWER ARM,TRAIN AXLE ASSEMBLY AXLE SHAFT. RADIO DOESN'T WORK CORRECT OR WITH BLUETOOTH. IF I GET A CALL IT WON'T GO BACK TO PLAYING THE RADIO OR BLUETOOTH. NEED TO TURN OFF CAR F…"complaint #1732908
    • "PE25009 - My van has a fault in alignment with this investigation. On long turns with the wheel between 11 and 1 the steering feels heavy then it feels like the system overcorrects. It has done this intermittently for a few months now."complaint #2138246
  39. #39

    catalytic converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE STALLED OUT WHILE DRIVING. EMITTED A BURNING SMELL. MADE IT TO THE SIDE OF THE ROAD AND SAW SMOKE. OPENED THE HOOD AND SAW THE CATALYTIC CONVERTER WAS GLOWING RED. HUGE RISK OF FIRE.*DT*JB *JB *DT*DT*JB *DT "~4,200 mi, complaint #1624440
  40. #40

    ev charging system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "What component or system failed or malfunctioned, and is it available for inspection upon request? -- The car charging port caught fire AFTER the recall notice and after they stated the repairs had been made. The charging port and car charger fused together a…"complaint #1800743
    • "We purchased this 2018 Chrysler Pacifica Hybrid about a year ago from a dealership in Florida, and the vehicle is now located in [XXX]. The issues involve a malfunctioning high‑voltage hybrid charging system/battery and a possible steering or suspension compon…"complaint #2224405
  41. #41

    fuel pump

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE DRIVING STRAIGHT AT HIGHWAY SPEEDS, ENGINE STARTED HESITATING, QUICKLY FOLLOWED BY ENGINE SHUTDOWN AND TOTAL LOSS OF ACCELERATION. WITHIN SEVERAL SECONDS ENGINE RESTARTED, FOLLOWED BY A RAPID INCREASE IN RPMS. THEN ENGINE SHUT DOWN AGAIN. AFTER PULLING…"~10,500 mi, complaint #1529323
  42. #42

    heater core and blower

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "INTERMITTENT STOPPING OF REAR AC/HEATING UNIT."~52,470 mi, complaint #1740300
    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while driving the vehicle at and undisclosed speed his heater is would not work, until the vehicle is fully moving and running. The contact stated he could hear a clicking Nosie coming from the engi…"~134,350 mi, complaint #2205785
  43. #43

    key fob and immobilizer

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I RETURNED HOME AND TURNED OFF MY CAR AND SHUT THE GARAGE DOOR. MY PURSE WITH MY KEYS WAS STILL IN THE CAR. I CAME DOWNSTAIRS 45 MINUTES LATER AND HEARD THE CAR RUNNING IN THE GARAGE. I DON'T KNOW HOW LONG IT WAS RUNNING WITH THE GARAGE DOOR SHUT, BUT IT TERRI…"~13,585 mi, complaint #1567850
    • "ON NUMEROUS OCCASIONS THE NAVIGATION SCREEN WOULD GO BLACK OR FREEZE UP. ON MULTIPLE OCCASIONS THE UCONNECT THEATER WOULD NOT WORK. EVERYTIME WE TOOK IT TO THE DEALERSHIP SAID IT WAS FINE AND DIDN'T INVESTIGATE THE ISSUE. RECENTLY, WE WENT TO THE STORE MADE…"~20,000 mi, complaint #1536125
  44. #44

    noise or vibration unspecified

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO CLICKING NOISE COMING FROM RIGHT END OF VEHICLE. *LD *JS"complaint #1659780
    • "1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extrem…"complaint #1794511
  45. #45

    parking brake

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AFTER DRIVING THE VAN IN REVERSE, THE TYPICAL PROCESS IS TO STOP THE VAN, PUT IT INTO DRIVE, AND BEGIN GOING FORWARD. OCCASSIONALLY, HOWEVER, WITHIN A FEW SECONDS OF SHIFTING INTO DRIVE THE CAN VERY ABRUPTLY AND DANGEROUSLY ENGAGES THE EMERGENCY PARKING BRAKE…"~4,000 mi, complaint #1501824
  46. #46

    steering column

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "At slow speeds while turning, the steering column shudders and vibrates. At higher speeds the steering seems to get tight and needs to be forced back in to the correct direction. This has been occurring for approximately 6 months. My car is out of warranty. It…"complaint #2145129
    • "When turning slightly right or left, the lower steering column makes a clicking sound while staying stuck and you have to forcefully move the steering wheel in the opposite direction to get the steering unstuck. A safety hazard of possible over correction coul…"complaint #2201925
  47. #47

    suspension struts shocks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "There is a loud creaking noise coming from the front end, most likely suspension. It seems worse when the car is turning and even more so when backing up and turning steering wheel. I am aware of the V15 recall for the Pacific and from what I have read the sy…"complaint #1984269
    • "My 2018 Pacifica Hybrid suffered a catastrophic suspension separation while driving—the exact failure described in Safety Recall V15. The driver fortunately arrived at home safely only seeing smoke coming out form the tire rubbing against the wheel hood. Altho…"complaint #2198873
  48. #48

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "GOING DOWN A HIGHWAY AT 70 MPH THE SERVICE ELECTRONIC THROTTLE WARNING LIGHT CAME ON AND VEHICLE LOST ALL POWER. SYSTEM CAME BACK ABOUT 10 SECONDS LATER. THE SECOND TIME, ABOUT 5 HOURS LATER THE VEHICLE SPONTANEOUSLY SHUT OFF WHILE DRIVING ON THE HIGHWAY. I…"~3,850 mi, complaint #1508012
  49. #49

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DURING THE VERY FIRST MODEST SNOW FALL OF THE SEASON, I WAS NOT ABLE TO STOP AT INTERSECTIONS WHERE OTHER CARS COULD STOP. AT EVEN EXTREMELY SLOW SPEED, I HAD TROUBLE NEGOTIATING CURVES. I HAD TO DRIVE MUCH SLOWER THAN OTHER CARS AND YET COULDN'T STOP FOR YEL…"~1,000 mi, complaint #1432171
    • "The contact owns a 2018 Chrysler Pacifica equipped with Kumho Solus Tire Size: 235/65R17, DOT Number: 275AYAY1. On three separate occasions while driving at various speeds, the contact's steering wheel would shake without warning as one of his tires would beco…"~30,000 mi, complaint #1753295
  50. #50

    trunk or liftgate

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE LIFGATE IS NOT PROPERLY WORKING. IT IS A POWER LIFGATE AND STOPPED WORKING."~35,500 mi, complaint #1634555
  51. #51

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • " After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 08/25/2025, the vehicle's check engine light illuminated on 09/09/2025. I was inundated with multiple failure lights including; check engine, service electronic throttle control,…"complaint #2133257
  52. #52

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "REPAIR ORDER DATE: 11/04/2024 MIKE PERRY CHRYLSER/NACOGDOCHES PROBLEMS: SHAKING WHILE IDLING/STOP-START NOT WORKING ACTIONS TAKEN: REPLACED SUPPORTS AND MOUNTS ENGINE SUPPORT – $105 TRANS MOUNT – $274 ENGINE MOUNT – $155 PARTS - $535 LABOR - $600 TOTAL…"complaint #2038748
  53. #53

    evap system

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Our vehicle is always kept in a garage and rarely parked outside for extended periods of time (not a vehicle used for transportation to and from work on a daily basis). We had our check engine light come on. This resulted in us using our second vehicle for s…"complaint #2057280
  54. #54

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VI…"~55,000 mi, complaint #1723370
  55. #55

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FUEL PRESSURE SENSOR BAD, FUEL LEAKING, FIRES"complaint #1693829
  56. #56

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I left the parking lot and started driving home at about 8:45pm on 3/31 and heard a really loud pop. It sounded like glass and I inspected the windows and panoramic sunroof. The panoramic sunroof glass has shattered on the 2nd row section and has a hole in it.…"complaint #2079050
  57. #57

    horn

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE'S HORN DID NOT WORK. AN INDEPENDENT MECHANIC STATED THAT THE HORN WAS BUILT WITHOUT A FUSE AND THAT ONE NEEDED TO BE INSTALLED. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LO…"~18,600 mi, complaint #1525757
  58. #58

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ROAD VIBRATION CAUSES THE SPEEDOMETER GAUGE TO ROTATE IN THE DASH SO THE CORRECT SPEED IS NOT DISPLAYED. IT HAS TURNED SO FAR THAT THE NEEDLE IS NOW STUCK ON 40 MPH. THIS ALSO PREVENTS YOU FROM SEEING THE DASH INDICATOR LIGHTS. *TR"~27,198 mi, complaint #1670839
  59. #59

    interior trim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected…"~28,000 mi, complaint #1872084
  60. #60

    phone connectivity

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "SINCE WE PURCHASED THE VEHICLE 3 MONTHS AGO, DEALER HASN'T BEEN ABLE TO CORRECT PROBLEMS WITH BLUETOOTH CONNECTIVITY MEMORY AND GPS MEMORY. THEY'VE REPLACED THE RADIO ONCE BUT THAT DIDN'T CORRECT ISSUES. PER DEALERSHIP, CHRYSLER HAS 'RADIO RESTRICTION' SO TH…"complaint #1478766
  61. #61

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING NEAR MY HOME AT 20MPH WHEN CAR CAME TO A DEAD STOP. IT FELT LIKE THE BOTTOM OF CAR HAD FALLEN. I TURNED OFF CAR AND RESTARTED IT TO SEE IF IT WOULD MOVE. IT WOULDN'T. I CALLEDAAA AND IT WAS TOWED TO AN AUTO SERVICE. IT WAS TRANSFERRED TO POMPEY A…"~112,000 mi, complaint #1685053
  62. #62

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Car started and the shifting knob got stuck in nuetral this isn't the the first time this has happened . No mater what I tried it wouldn't budge had to the dealer twice about it they said they needed to order a part. They are in northeast Ohio Right now I am…"complaint #1753057
  63. #63

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEEL WELLS FILL UP WITH SNOW AND ICE BUILDS UP. THE TIRES HAVE NO ROOM TO WORK. THEY SPIN BUT DON'T GO ANYWHERE. YOU CAN HAVE YOUR PEDAL TO THE GROUND, AND THE TIRES ARE NOT ABLE TO PROPEL FORWARD B/C OF THE EXTREME SNOW/ICE BUILD UP IN THE WHEEL WELLS. IT IS…"~1,000 mi, complaint #1446976

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER PACIFICA directly.