2017 CHRYSLER PACIFICA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    44 stranded, 238 unsafe

    282
    incidents
    Typical range: 6,000–37,500 mi

    Median 15,000 mi, based on 368 reports (31% had no usable mileage)

    • "VEHICLE SHUT OFF WHILE DRIVING DOWN THE ROAD. HAPPENED TWICE SINCE OWNING THE VEHICLE 7/15/17 & 9/9/17. VEHICLE DASHBOARD SAID "STOP AND SHIFT TO PARK". WE TOOK TO DEALERSHIP AND THEY SAID THEY COULDN'T REPLICATE PROGRAM."~500 mi, complaint #1432449
    • "WHILE THE CAR WAS IN MOTION AT APPROXIMATELY [REDACTED ADDRESS] I LOST ALL POWER AND CAR TURNED OFF, STEERING LOCKED AND WAS ABLE TO COAST HALF OFF THE ROAD. CAR STILL SAID IT WAS ON AND IN DRIVE BUT WAS COMPLETELY OFF. SCREEN SAID "CAR MUST BE IN PARK TO PLAC…"~8,000 mi, complaint #1381170
    • "AFTER STOPPING AT A RED LIGHT, ATTEMPTED TO TURN LEFT. AFTER RELEASING BRAKE AND ATTEMPTING TO ACCELERATE THE ENGINE STALLED, CUT OFF, AND WOULD NOT RESTART FOR SEVERAL MINUTES."~16,669 mi, complaint #1573996
    • "THE PACIFIACA WILL STALL ON YOU IIN THE MIDDLE OF TRAFFIC WHILE YOUR DRIVING IT WHICH CAN CAUSE A SERIOUSLY BAD ACCIDENT. AND WHEN IT DO THIS THEN IT TAKE OFF WHICH CAN CAUSE YOU TO HURT SOMEONE AS WELL. VERY UNSAFE I'VE TAKEN IT IN DO THE DEALERSHIP WHERE I P…"~37,000 mi, complaint #1545037
    • "I OWNED A CHRYSLER TOWN & COUNTRY THAT JUST SHUT DOWN ON ME SEVERAL TIMES. ONCE GOING 65 MPH ON I85 ON MY WAY THO CHARLOTTE, NC. I ALMOST GOT KILLED. I TOOK THE VAN IN TO LAKE NORMAN CHRYSLER AND THEY FOUND NOTHING. WHEN I GOT BACK HOME I TOOK MY VAN THO MY LO…"~200,000 mi, complaint #1433065
  2. #2

    transmission automatic

    3 stranded, 240 unsafe, 4 annoyance

    247
    incidents
    Typical range: 16,000–45,000 mi

    Median 29,000 mi, based on 261 reports (30% had no usable mileage)

    • "A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE S…"~500 mi, complaint #1407882
    • "WHEN THE VEHICLE IS IN MOTION, IT FEELS LIKE THE TRANSMISSION SLIPS AND THE CAR WILL "BUCK". IT WILL SLOW SO HARD THAT IT FEELS LIKE I'VE BEEN REAR ENDED. THIS MOSTLY HAPPENS AT LOW SPEEDS. THE CAR WILL ALSO LOSE POWER AT LOW SPEEDS, SUCH AS ACCELERATING THRO…"~16,500 mi, complaint #1606501
    • "THE TRANSMISSION GETS STUCK IN GEAR AND HITS A CERTAIN MPH AND THEN DROPS EVEN WHILE PRESSING THE GAS. MOST COMMONLY HAPPENS AT 15MPH AND AROUND 45-50MPH. THEN SUDDENLY IT LURCHES INTO THE NEXT GEAR THROWING THE CAR FORWARDS AND REVVING UP THE MPH. THE DOORS…"~29,000 mi, complaint #1620665
    • "TRANSMISSION INTERMITTENTLY JERKS VIOLENTLY WHEN ACCELERATING FROM AROUND 10-20 MPH. THIS HAPPENS MOST OFTEN WHEN WE SLOW DOWN TO MAKE A TURN AND ARE NOT COMING TO A FULL STOP. SO WHEN WE BEGIN TO ACCELERATE AFTER THE TURN, THE VAN LOSES ALL FORWARD MOMENTUM A…"~43,300 mi, complaint #1634313
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated the gear shift was in reverse however the vehicle went forward independently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was ap…"~115,000 mi, complaint #2033331
  3. #3

    steering electric assist

    141 unsafe

    141
    incidents
    Typical range: 33,000–106,000 mi

    Median 60,500 mi, based on 48 reports (76% had no usable mileage)

    • "I WAS DRIVING ON THE STREET THANKFULLY AT A LOWER SPEED ABOUT 25 MPH AND THE POWER STEERING SUDDENLY GAVE OUT. IT THEN CAME BACK RANDOMLY WHILE TURNING. IT DID THAT MULTIPLE TIMES BEFORE I WAS ABLE TO GET IT TO THE DEALER. I HAVE BEEN TOLD IT IS AN ELECTRICAL…"~1,700 mi, complaint #1436462
    • "THE STEERING IS STICKING. I HAVE NOTICED THE STEERING WHEEL GET STUCK WHEN TURNING TO THE RIGHT AND WHILE DRIVING STRAIGHT. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST 2 WEEKS. WE HAVE A 2017 PACIFICA."~35,950 mi, complaint #1682611
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING OR WHILE ACCELERATING, THE VEHICLE INTERMITTENTLY LOST POWER. THE CONTACT ALSO STATED THAT AN ABNORMAL SOUND CAME FROM THE STEERING WHEEL AFTER GOING OVER A BUMP IN THE ROADWA…"~60,000 mi, complaint #1719281
    • "I BELIEVE MY VEHICLE IS HAVE THE ISSUE OF A KNOWN RECALL ON THIS TYPE OF VEHICLE: ENGINE STALL OR LOSS OF POWER STEERING ASSIST A LOSS OF POWER STEERING ASSIST OR A STALL CAN INCREASE THE RISK OF CRASH. I WAS DRIVING AND SUDDENLY THE POWER STEERING WENT OU…"~78,000 mi, complaint #1637470
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight right turn, the steering wheel became sticky and failed to return to center as designed. The driver had to forcefully turn the steering wheel…"~152,000 mi, complaint #2128297
  4. #4

    engine head gasket

    4 stranded, 109 unsafe

    113
    incidents

    Commonly reported, insufficient mileage data - n=17, median 69,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 30 MPH, the check engine warning light illuminated with smoke coming from the exhaust. The contact stated that she continued driving however, later in the day the vehicle failed to sta…"~74,000 mi, complaint #1819413
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds, there was an abnormal clanking sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to a local dealer where i…"~117,000 mi, complaint #2107225
  5. #5

    acceleration loss or hesitation

    41 unsafe

    41
    incidents
    Typical range: 15,500–46,000 mi

    Median 26,000 mi, based on 49 reports (39% had no usable mileage)

    • "IT STARTED ABOUT A MONTH OR SO AFTER WE BOUGHT THE VEHICLE. WHEN TRYING TO ACCELERATE AFTER A COMPLETE STOP THE VAN FEELS LIKE IT'S TRYING TO STALL THEN TAKES OFF SO HARD IT FEELS LIKE WE'VE BEEN REAR-ENDED. WE'VE TAKEN THE VEHICLE TO THE DEALER MANY TIMES & N…"~2,000 mi, complaint #1558889
    • "IN THE PAST WEEK ON 3 SEPARATE DAYS, WHEN MAKING A SLOW TURN ON A CITY STREET, THE CAR WILL NOT ACCELERATE FOR SEVERAL SECONDS AND THEN SUDDENLY SLAMS VERY HARD INTO GEAR. IT CAUSED MY CHILDREN TO SCREAM WHEN IT HAPPENS BECAUSE IT'S SO JARRING. THIS IS EXTREME…"~15,000 mi, complaint #1617061
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE IMMEDIATELY AFTER A COMPLETE STOP UNTIL IT REACHED APPROXIMATELY 30 MPH. AFTERWARDS, THE VEHICLE WOULD ACCELERATE NORMALLY. THE VEHICLE WAS TAKEN TO HANFORD…"~25,008 mi, complaint #1576245
    • "2017 CHRYSLER PACIFICA, 33'400 MILES- HESITATION AFTER PLACED INTO/ SHIFTING GEARS FROM A STOPPED POSITION, 5-10 SECONDS UNTIL THE CAR JERKS INTO GEAR FROM RELEASE OF BREAK PEDAL TO ENGAGING IN SELECTED GEAR. HEATED STEERING WHEEL FEATURE ONLY WORKS INTERMIT…"~32,000 mi, complaint #1629244
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power before independently accelerating. The contact stated that the failure was intermittent. There was no warning light illum…"~60,000 mi, complaint #1872868
  6. #6

    control module

    38 unsafe, 2 annoyance

    40
    incidents
    Typical range: 5,500–33,500 mi

    Median 19,000 mi, based on 36 reports (55% had no usable mileage)

    • "AS OF TODAY, MY NEW VAN HAS BEEN IN SERVICE 13 OF THE 15 DAYS I HAVE OWNED IT. NOT EVEN 12 HOURS AFTER BRINGING MY NEW VAN HOME, I NOTICED SOME LAGGING/SLIGHT JERK AFTER BRAKING GOING AROUND 20 MPH. THE NEXT DAY, IN A NEIGHBORHOOD (THANK GOODNESS) AFTER TURNIN…"~800 mi, complaint #1460944
    • "9/16/17 WHILE DRIVING, THE UCONNECT SYSTEM AND INSTRUMENT PANEL SHUT OFF AND RESET AND THE PASSENGER WINDOW LOWERED. THE VEHICLE CONTINUED TO DRIVE NORMALLY. 9/20/17 WHILE DRIVING THE UCONNECT SYSTEM AND INSTRUMENT PANEL SHUT OFF AND RESET AND THE CAR SWIT…"~9,400 mi, complaint #1410131
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT TOOK THE VEHICLE TO THE SPORT DURST CHRYSLER DODGE JEEP DEALER (513 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707; [REDACTED PHONE]) TO HAVE THE VEHICLE REPAIRED FOR A RECALL REGARDING THE DOOR LOCKS. THE…"~23,600 mi, complaint #1406535
    • "MY VEHICLE WAS STATIONARY WHILE WAITING AT A RED LIGHT. WHEN THE LIGHT TURNED GREEN, I PUSHED THE ACCELERATOR AND SUDDENLY, ERROR MESSAGES APPEARED ON THE DASHBOARD AND MY CAR SHIFTED ITSELF INTO PARK. I WAS UNABLE TO SHIFT OUT OF PARK DESPITE MULTIPLE TRIES.…"~47,000 mi, complaint #1624588
    • "THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIG…"~69,000 mi, complaint #1532070
  7. #7

    engine internal

    3 stranded, 37 unsafe

    40
    incidents

    Commonly reported, insufficient mileage data - n=16, median 40,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER. THE CONTACT MANAGED TO DRIVE TO A FRIEND'S RESIDENCE AND CALLED SAHARA CHRYSLER IN LAS VEGAS, NV ([REDACTED PHONE]). THE CONTACT WAS ADVISED TO PROCEED T…"~2,879 mi, complaint #1432976
    • "WHILE IN MOTION ON CITY STREET THE ENGINE CAUGHT ON FIRE SHORTLY AFTER DEALER SERVICE. *DT CONSUMER'S WIFE NOTICED SMOKE COMING FROM THE ENGINE/HOOD AND THEN FLAMES. CONSUMER STATED CHECK ENGINE LIGHT WAS ON SO CONSUMER TOOK THE CAR IN. SERVICE REPORT MENTION…"~16,500 mi, complaint #1554102
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while depressing the accelerator pedal, the vehicle would not immediately accelerate, and the transmission experienced hard shifting. The check engine warning light remained illuminated. The co…"~40,000 mi, complaint #1981090
    • "WE HAVE HAD TO REPLACE ALL SPARK PLUGS AND ALL IGNITION COILS AS BECAUSE THE VEHICLE JUST BREAKS DOWNS SUDDENLY CAUSE LIGHTS TO COME ON AND BE FLASHING WHILE SHAKING VERY VIOLENTLY AND NOT SHIFTING CORRECTLY. THIS IS USUALLY FOLLOWING THE ISSUES WE HAVE WITH T…"~58,000 mi, complaint #1635177
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated while driving approximately 50 MPH, she observed a humming sound coming from the engine compartment. Additionally, the vehicle lost motive power and would not accelerate as intended. The check engin…"~111,000 mi, complaint #1979654
  8. #8

    battery and charging

    14 stranded, 24 unsafe

    38
    incidents
    Typical range: 18,000–45,000 mi

    Median 29,000 mi, based on 44 reports (39% had no usable mileage)

    • "A MONTH AFTER PURCHASING THE CAR I STARTED THE IT & BATTERY LIGHT CAME ON. WHILE DRIVING A MESSAGE CAME UP STATING AUTO START/STOP NEEDED TO BE SERVICED. ANOTHER MESSAGE POPPED UP. WHEN TRYING TO SEE WHAT IT SAID, ALL DISPLAYS STARTED SHUTTING DOWN. HEAT WAS G…"~762 mi, complaint #1439353
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. ROADSIDE ASSISTANCE WAS REQUESTED. THE VEHICLE WAS JUMP STARTED. THE VEHICLE WAS PREVIOU…"~18,900 mi, complaint #1676857
    • "AT LEAST 6 TIMES IN THE PAST 8 MONTHS THE VEHICLE HAS FAILED TO START. IT BEHAVES AS IF BOTH BATTERIES ARE DEAD. AFTER USING A TRICKLE CHARGER I CAN GET THE CAR TO START. IT'S BEEN RETURNED TO THE DEALER NUMEROUS TIMES. EACH TIME THEY REPORT THAT THEY CHARGED…"~36,502 mi, complaint #1590968
    • "YESTERDAY MORNING MY BATTERY VOLTAGE WHILE DRIVING WAS FLUCTUATING TO LOW ERRATICALLY. WHEN I TRIED TO MAKE LEFT TURN THE BATTERY VOLTAGE IMMEDIATELY DROPPED DOWN DRASTICALLY TO POINT OR CUTOFF AND NEARLY CAUSED A COLLISION. IT THEN JUMPED BACK UP TO 14.4V A…"~44,000 mi, complaint #1610739
    • "THE AUXILIARY BATTERY FAILED WHICH CAUSED MY START/STOP SYSTEM TO DISABLE WHICH IN TURN CAUSED MY ELECTRONIC STABILITY CONTROL DISABLE ALSO. I HAVE HAD THE CAR JUST OVER A YEAR WITH 55,000 MILES ON IT."~55,000 mi, complaint #1607258
  9. #9

    door latch and hinge

    34 unsafe, 1 broken, 1 annoyance

    36
    incidents
    Typical range: 7,500–16,500 mi

    Median 13,500 mi, based on 28 reports (47% had no usable mileage)

    • "THE REAR SLIDING DOORS DO NOT CLOSE AND LATCH PROPERLY. THEY WILL ALMOST FULLY CLOSE AND THEN POP BACK OPEN LIKE SOMETHING IS IN THE WAY. IT STARTED WITH THE DRIVERS SIDE ONLY. NOW, BOTH SIDES DO IT. THE DEALERSHIP HAS REPLACED THE MOTORS, LATCHES, FUEL DO…"~800 mi, complaint #1442845
    • "PULLED PASSENGER SIDE SLIDING DOOR HANDLE, DOOR OPENED, PUSHED BUTTON ON PULLER POST , DOOR CLOSED, AND OPENED UP AGAIN ON IT'S OWN . VEHICLE WAS STATIONARY. SEE ALSO 1029966"~6,530 mi, complaint #1413439
    • "REAR DOOR AND SIDE DOORS OPEN UP WHILE DRIVING. VAN STALLS AND SPUTTERS WHEN TAKING OFF. WHEN DRIVING AND TURNING THE WHEEL TO THE RIGHT OR LEFT THE STEERING WHEEL VIBRATES. IT DOES NOT FEEL LIKE THE WHEEL IS RUBBING IN THE WHEEL WELL."~13,654 mi, complaint #1499229
    • "WHILE THE CAR WAS PARKED THE AUTO DOOR BUTTON FAILED TO CLOSE THE SLIDING DRIVER'S SIDE DOOR. WHEN MANUALLY TRYING TO CLOSE THE SLIDING DOOR THE DOOR FELL OFF THE VEHICLE SMASHING THE REAR WINDOW."~20,100 mi, complaint #1520852
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were exiting the passenger’s side of the vehicle, the passenger’s side sliding door came off track. The sliding door collapsed and was hanging. There were no warning lights illum…"~130,000 mi, complaint #2008281
  10. #10

    wiring harness

    3 stranded, 29 unsafe, 1 annoyance

    33
    incidents
    Typical range: 30,500–80,000 mi

    Median 50,000 mi, based on 47 reports (47% had no usable mileage)

    • "INTERMITTENT UCONNECT FUNCTIONALITY. SCREEN WOULD GO DARK, NAVIGATION NON RESPONSIVE, RANDOM ACCESSORY CONTROLS NON RESPONSIVE, THE CHRYSLER HELP BUTTON & 911 BUTTON WAS NON RESPONSIVE. INCREASED RPM AT IDEAL, PARKED OR AT BREAK. BREAK FADE & RANDOM LURCHING…"~3,209 mi, complaint #1437563
    • "30,390WHILE CRUISING ON INTERSTATE, (2/6/21, 3:17 PM, DRIZZLING, 55 DEGREES F, AT 70 MPH IN CRUISE CONTROL) INSTRUMENT PANEL GOES BLACK, ENGINE SHUTS OFF, POWER STEERING GOES OFF, RT PASSENGER WINDOW DESCENDS ALL THE WAY, WIPERS GO OFF, CRUISE GOES OFF, GEAR I…"~30,390 mi, complaint #1726095
    • "ELECTRICAL SYSTEM BEGAN ACTING ERRATIC. WHEN PARKED, THE CAR WOULD NOT INITIALLY "PUSH TO START" AND WHEN IT DID START IT DISPLAYED ERRORS TO "SERVICE SHIFTER," "SERVICE PARKING BRAKE," "PARKING BREAK UNAVAILABLE." ON THE DRIVE, WHILE IN MOTION, THE AIR CONDIT…"~38,000 mi, complaint #1587160
    • "USED CAR FOR A HOUR OR TWO WENT HOME FOR 2 HOURS AND WENT OUT TO USE THE CAR AGAIN AND THE VEHICLE ELECTRICAL SYSTEM SEEMS TO HAVE A SHORT AND THE CAR HAS NO POWER WHAT SO EVER. RECENTLY HAD INTERMITTENT ELECTRIC ISSUES THE THE DRIVERS ELECTRIC SEAT NOT WORKIN…"~60,000 mi, complaint #1688285
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a complete stop, along with several instrument gauges fluctuating. Additionally, the passenger's side front…"~80,000 mi, complaint #1832526
  11. #11

    other

    1 stranded, 14 unsafe, 9 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=13, median 31,000 mi, no reliable range below 25 reports.

    • "1- CRUISE CONTROL CANCEL IS IN THE WRONG PLACE CHANGE IT WITH THE RESUME? 2- HEADLIGHT CONTROL SHOULD BE ON THE OTHER SIDE AS IT CAN BE CHANGED BY MY KNEE? 3- THE ALARM SYSTEM DOESN'T RECOGNIZE MOTORCYCLES AND AS SUCH YOU START TO STOP WATCHING YOUR BACK? 4…"~505 mi, complaint #1387511
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONT…"~21,930 mi, complaint #1447982
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING TOWARDS THE SUN, THE CONTACT ATTEMPTED TO LOWER THE SUN VISOR; HOWEVER, THE SUPPORT SCREW FOR THE SUN VISOR BECAME LOOSE AND DISLODGED. THE CONTACT STATED THAT HIS VISION BECAME OBSTRUCTED. THE VEHIC…"~31,000 mi, complaint #1547272
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was taken to the dealer to complete a recall repair for NHTSA Campaign Number 24V536000 (Hybrid Propulsion System). The contact was advised that the parts were not available and…"~128,000 mi, complaint #2212594
  12. #12

    steering rack mechanical

    24 unsafe

    24
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHEN MAKING A SLIGHT RIGHT HAND TURN THE STEERING DOES NOT NATURALLY RETURN TO THE CENTER POSITION, AND MUST BE PHYSICALLY FORCED TO RETURN TO THE CENTER POSITION"~37,000 mi, complaint #1618984
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED FOR APPROXIMATELY THREE TO FOUR SECONDS WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AUTO PLAZA CHR…"~74,300 mi, complaint #1604865
  13. #13

    power windows and locks

    19 unsafe, 1 broken, 1 annoyance

    21
    incidents

    Commonly reported, insufficient mileage data - n=19, median 17,000 mi, no reliable range below 25 reports.

    • "WINDOWS ROLL DOWN BY THEMSELVES VEHICLE IN PARK. ONE TIME VEHICLE PLACES SELF IN PARK WHEN BRAKING PULLING INTO A PARKING LOT. ONE OCCURRENCE, VEHICLE PLACED SELF IN PARK AND DIED IN STOP AND GO TRAFFIC ON INTERSTATE. HEATED SEATS WIRED BACKWARD.....UPDATED…"~1,200 mi, complaint #1391974
    • "POWER SLINDING DOORS WILL RANDOMLY STOP WORKING. DASHBOARD SHOWS "POWER DOOR UNAVAILABLE. OPERATE MANUALLY". AFTER TAKING IT TO 2 DIFFERENT DEALERS WITH A VIDEO SHOWING THE ISSUE, THEY JUST KEEP SAYING THERE ARE NO CODES SO NOTHING CAN BE DONE."~15,000 mi, complaint #1437350
    • "ON MAY 9, 2018 I SHIFTED FROM PARK TO DRIVE, WITH MY FOOT ON THE BRAKE, WHILE MY 10 YEAR OLD SON WAS GETTING INTO THE VAN. THE DOOR AUTOMATICALLY CLOSED, HE PANICKED AS HE SAW IT CLOSING AND TRIED TO JUMP OUT- THE DOOR CLOSED ON HIM AND HE WAS STUCK FOR 30 SEC…"~17,000 mi, complaint #1501012
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were attempting to exit the vehicle from the rear driver’s side sliding door, the door failed to open as needed. The contact attempted to manually open the door from outside the…"~40,000 mi, complaint #2034234
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that after operating the rear power sliding doors to open, she then depressed the button to close the rear power sliding doors; however, as the contact's relative was entering the vehicle in between…"~86,295 mi, complaint #1898265
  14. #14

    unintended acceleration

    20 unsafe

    20
    incidents

    Commonly reported, insufficient mileage data - n=24, median 17,000 mi, no reliable range below 25 reports.

    • "ON THURSDAY FEB. 15, 2018 IN HARLINGEN, TX I ENTERED THE EXPRESSWAY THEN PLANNED TO IMMEDIATELY GET OFF AS THIS BYPASSES A TWISTY FRONTAGE ROAD. WHEN WE (MY WIFE AND ANOTHER COUPLE) GOT TO THE TOP OF THE RAMP AND ON THE EXIT LANE, WE COULD SEE THAT DOWN…"~620 mi, complaint #1450370
    • "2017 PACIFICA LIMITED, MILEAGE 3573. COMING TO FULL STOP AT STOPLIGHT, ENGINE SUDDENLY REVED UP AND CAR ATTEMPTED TO ACCELERATE FORWARD ON ITS OWN. HAD TO KEEP FOOT HARD ON TO BRAKE TO PREVENT FORWARD MOVEMENT INTO INTERSECTION. INCIDENT LASTED AT LEAST 20 SEC…"~3,573 mi, complaint #1469622
    • "IN A SHOPPING CENTER PARKING LOT, ROLLING FORWARD AT 10 MILES PER HOUR. MY FOOT WAS NOT ON THE BRAKE OR THE ACCELERATOR. SUDDENLY, THE CAR ACCELERATED OVER 1 SECOND UP TO ABOUT 20 MILES PER HOUR. THE ACCELERATION WAS SO RAPID AND SUDDEN THAT I THOUGHT THAT I H…"~10,500 mi, complaint #1513916
    • "TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD, [REDACTED ADDRESS], SPRINGFIELD, VA 22150, FOR A ROUTINE REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE STARTE…"~17,196 mi, complaint #1699831
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while his wife was attempting to park the vehicle with the brake pedal depressed, the engine unexpectedly began to rev. The vehicle then accelerated inadvertently, resulting in a collision with…"~76,000 mi, complaint #2124266
  15. #15

    brake hydraulics

    19 unsafe

    19
    incidents

    Commonly reported, insufficient mileage data - n=17, median 32,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE SLOWLY DRIVING OUT OF A PARKING LOT, THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO THE PASSENGER SIDE OF A BUS THAT WAS STOPPED AT A TRAFFIC LIGHT. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE…"~11,200 mi, complaint #1494986
    • "I REPORTED THIS EARLIER. BUT AFTER SOME TESTING CHRYSLER SAID THAT THIS PROBLEM HAS NEVER HAPPENED BEFORE, BUT ALL YOU HAVE TO DO IS GOOGLE IT AND YOU FIND MANY. I THINK MY BRAKES HAVE FAILED FOUR TIMES SINCE I HAVE OWNED IT. THE DAY I BOUGHT IT IN 2017 AND TH…"~16,000 mi, complaint #1565545
    • "WHILE IDLING AT A LIGHT AND PRESSING PEDAL TO GO. MY 2017 CHRYSLER PACIFICA FAILED. LIGHTS STARTED. FLASHING IN DUST CYCLING THROUGH CHECK ABS, CHECK TIRE PRESSURE, ETC... CAR WAS IN DRIVE AND WAS ROLLING BACKWARDS WITH BREAKS AND STEERING NOT WORKING. THIS R…"~20,000 mi, complaint #1468507
    • "WHILE SITTING AT A STOP LIGHT PRESSING THE BRAKE PEDAL DOWN, THE CAR BEGAN ROLLING FORWARD. THE CAR CONTINUED TO ROLL UNTIL I WAS ABLE TO PRESS THE BRAKE DOWN TO THE FLOOR, AND IT FINALLY STOPPED ROLLING. THE BRAKE PRESSURE BUILT BACK UP AND THE BRAKE LIGHT CA…"~51,286 mi, complaint #1590139
    • "CHECK ENGINE LIGHT IS ON WONT GO OFF MECHANIC SAYS ITS AN ELECTRICAL PROBLEM AND TO LET MANUFACTURE KNOW, VAN HAD BEEN MAKING WEIRD SOUND WHEN BRAKE APPLIED, DEALER SAID IT WAS BRAKE DUST AND ALL WAS OKAY, BUT SOUND STILL PERSISTED AND NOW A YEAR LATER ITS MUC…"~1,110,000 mi, complaint #1690286
  16. #16

    brake booster

    18 unsafe

    18
    incidents

    Commonly reported, insufficient mileage data - n=18, median 55,000 mi, no reliable range below 25 reports.

    • "THE PEDDLE MAKES AN AIR RELEASE NOISE, AND WILL FORCE MY FOOT UP PREVENTING ME FROM BREAKING. I COULD BE SITTING AT A LIGHT AND THE VEHICLE WILL START DRIVING FORWARD WITH MY FOOT STILL ON THE PEDDLE MAKING AN AIR PRESSURE NOISE. THIS HAPPENS EVERYWHERE I DR…"~35,000 mi, complaint #1612047
    • "BRAKES WOULD GO OUT WHEN PRESSED MORE THAN 50%. WAS TOLD IT WAS THE BRAKE BOOSTER AND IT WOULD HAVE TO BE ORDERED FROM THE EAST COAST BECAUSE CHRYSLER HAD BEEN ORDERING THEM A LOT. IF CHRYSLER KNOWS THIS IS A COMMON PROBLEM AND THE BRAKES CAN GO OUT ON A MINIV…"~50,000 mi, complaint #1486370
    • "THE BRAKES ROUTINELY ARE SLOW OR STIFF TO ENGAGE. WHILE DRIVING, THE BRAKE IS APPLIED AND THE VEHICLE STARTS SLOWING DOWN; THEN IT SEEMS LIKE THE BRAKES QUIT WORKING. IT IS VERY UNSETTLING. I PRESSED DOWN HARD(ER) ON THE BRAKES AND THEY ENGAGED. MULTIPLE TIME…"~55,000 mi, complaint #1605766
    • "1) BRAKED AT A STOP LIGHT CAR STARTED HISSING AND THE BRAKE PUSHED BACK AND THE CAR STARTED TO ROLL FORWARD. SERVICE STATED BRAKE BOOSTER NEEDS REPAIR. 2) TURNING SLOW AS IN BACKING OUT OF PARKING SPOT AND THERE IS A CREAKING SOUND. SERVICE STATES NEEDS WHE…"~67,000 mi, complaint #1586372
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start. The contact stated that on the second attempt to start the vehicle, the brake pedal was stuck on the floorboard and failed to return to its normal position. The con…"~81,270 mi, complaint #1991053
  17. #17

    adas collision warning

    17 unsafe

    17
    incidents

    Commonly reported, insufficient mileage data - n=19, median 7,000 mi, no reliable range below 25 reports.

    • "ACC & FCW. MINE DID NOT WORK. THE DEALER HAD MY CAR FOR 2 WEEKS. THEY HAD TO CONTACT THE CHRYSLER ENGINEER & WAS TOLD TO REPLACE & RE-CALIBRATE. SO AFTER BEING REPLACED IT SOMEWHAT WORKS. AFTER THE NEW PARTS, MY CAR WILL STILL BRAKE HARD WHEN A CAR IN THE ADJA…"~5,000 mi, complaint #1337438
    • "THE FCW (FORWARD COLLISION WARNINGS SYSTEM) APPEARS TO HAVE AN ISSUE. THE UNIT HAVE NOT WARNED ONES WHILE DRIVING AFTER 6000 MILES (AND WE HAVE HAD CLOSE CALLS) ALSO TESTED AS WE HAD SIMILAR SYSTEM ON OTHER CARS. THE DEALER HAVE LOOKED AT IT BUT CAN'T FIND ANY…"~6,000 mi, complaint #1330134
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE IN REVERSE THE VEHICLE SUDDENLY WENT INTO SELF PARKING MODE AND CRASHED INTO A SECOND VEHICLE. AFTER THE INCIDENT, THE CONTACT NOTICED THE SELF PARKING SENSOR LIGHT WAS ILLUMINATED. A…"~10,000 mi, complaint #1685615
    • "MY GIRLFRIEND WAS DRIVING MY PACIFICA. SHE EXPERIENCED THE CAR JUMP AND SHE DESCRIBED IT AS BEING HIT FROM BEHIND. THEN ALL OF THE SUDDEN THE VEHICLE FORCED ITSELF TO TURN HARD LEFT AND CAUSE HER TO HIT A BOX TRUCK. SHE THEN BOUNCED OFF THAT CAR AND HIT ANOTHE…"~11,186 mi, complaint #1476641
    • "ON LONG TRIPS (GENERALLY GREATER THAN1 HOUR) THE ACC/FCW (ADAPTIVE CRUISE CONTROL/FRONT COLLISION WARNING SYSTEM) SYSTEM FAILS INTERMITTANTLY (WITH OR WITHOUT THE CRUISE ACTUALLY BEING ACTIVE) AND THE DASH DISPLAYS "ACC/FCW UNAVAILABLE SERVICE REQUIRED". ONCE…"~23,100 mi, complaint #1445950
  18. #18

    infotainment head unit

    7 unsafe, 10 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=14, median 16,500 mi, no reliable range below 25 reports.

    • "INFOTAINMENT SCREEN FREEZES AND/OR JUMPS AROUND AND WILL NOT LET THE USER CHANGE TEMPERATURE CONTROLS, ADJUST RADIO FUNCTIONS, ALLOW HANDS-FREE CALLS, OR ACCEPT ANY INPUTS AT ALL. THIS CREATES A DISTRACTING AND EXTREMELY FRUSTRATING EXPERIENCE WITH ABSOLUTELY…"~5,000 mi, complaint #1426694
    • "AFTER FOLLOWING GIVEN INSTRUCTIONS MY RADIO UCONNECT SYSTEM HAS BECOME NONFUNCTIONAL I HAVE BEEN TOLD BY THE MANUFACTURER I HAVE TO WAIT FOR AN UPDATE OR A FIX. IT HAS BEEN OVER A WEEK ALREADY...UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS"~11,500 mi, complaint #1409123
    • "I PURCHASED A USED 2017 CHYRLSER PACIFICA AND COULD NOT GET MY UCONNECT TO WORK. I FOUND OUT THAT THE PREVIOUS OWNER MAINTAINS THE UCONNECT ACCESS ACCOUNT UNTIL THEY CANCEL IT. THEY CAN UNLOCK, START AND IF WANTED STEAL MY CAR USING THEIR CELL PHONE. UCON…"~18,000 mi, complaint #1536367
    • "TAKARA RECALL. I WENT TO TURN MY VEHICAL ON AND THE SCREEN WOULDN'T. I THOUGHT IT COULD BE SCREEN OFF BUTTON BUT IT WASN'T. I THEN TOOK MY CAR INTO MY LOCAL DEALERSHIP AND THEY TOLD ME THE STEREO IS HEATING UP TO 180 DEGREES. WHICH IS A SAFETY HAZARD AND SHOUL…"~40,000 mi, complaint #1520053
    • "THE SCREEN FOR RADIO AND ALL OTHER ELECTRONIC INFO KEEPS FLICKING FROM ONE SCREEN TO ANOTHER THE WHOLE TIME THE ENGINE IS RUNNING. THERE IS NO WAY TO TURN IT OFF, AND IT IS VERY DISTRACTING WHILE DRIVING. AT NIGHT TIME, THERE IS NO WAY TO KEEP IT FROM DISTRACT…"~86,140 mi, complaint #1712830
  19. #19

    backup camera

    10 unsafe, 6 annoyance

    16
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "BACKUP CAMERA ISSUE: WHEN ENTERING OR EXITING GARAGE IN REVERSE DURING DAYLIGHT HOURS (OR ANY AREA WITH A MODERATE CHANGE IN LIGHTING) THE DEFAULT CAMERA VIEW (TOP[360]& REAR) IS DISPLAYED. THE REAR CAMERA DOES NOT ADJUST TO THE LOWER LIGHT CONTRAST AND THE I…"~500 mi, complaint #1297113
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE BACK UP CAMERA DID NOT CEASE TO FUNCTION EVEN AFTER BEING SHIFTED INTO DRIVE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE ROUTE 1 CHRYSLER DEALER, BUT THE FAILURE…"~16,000 mi, complaint #1390749
    • "BACK UP CAMERA HAS START TO MALFUNCTION. MORE TIMES THAN NOT WHEN YOU GO INTO REVERSE THE CAMERA EITHER COMES UP BLACK, BLACK WITH WARNING LINES, BLUE SCREEN, FUZZY PICTURES, GREAT PICTURES THEN YOU MOVE AND IT FREEZES. THIS IS BECOMING RIDICULOUS WITH A PRETT…"~42,500 mi, complaint #1600260
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED AFTER SHIFTING GEARS FROM REVERSE TO DRIVE, THE REAR BACKUP CAMERA IMAGINE REMAINED ON THE DISPLAY SCREEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR…"~66,000 mi, complaint #1729322
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that while operating the vehicle the backup camera had malfunctioned. The contact stated that while in reverse the backup camera display screen image was either a solid blue or a black screen, or th…"~127,000 mi, complaint #2023285
  20. #20

    hv system fault reduced power

    16 unsafe

    16
    incidents

    Commonly reported, insufficient mileage data - n=22, median 12,000 mi, no reliable range below 25 reports.

    • "WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS…"~5,000 mi, complaint #1397465
    • "WHILE DRIVING WITH MY FAMILY, INCLUDING THREE SMALL CHILDREN, THE VEHICLE SHUT ITSELF OFF. NO ELECTRICAL, POWER STEERING, POWER BRAKES OR ENGINE. I WAS ABLE TO GET IT STARTED AGAIN AFTER COMING TO A STOP. AFTERWARDS THE SCREEN SAID THAT THE START/STOP SYSTEM W…"~6,900 mi, complaint #1429083
    • "ON MULTIPLE OCCASIONS OVER THE PAST 6 MONTHS, THIS VEHICLE HAS LOST POWER, CAUSING THE DRIVER TO HAVE NO ABILITY TO STEER THE VEHICLE, ACCELERATE, OR BRAKE UNTIL IT COMES TO A COMPLETE STOP. THIS HAS HAPPENED UNDER A RANGE OF DIFFERENT CIRCUMSTANCES - WHILE D…"~20,000 mi, complaint #1409816
    • "I PURCHASED MY VEHICLE YESTERDAY EVENING (3/09/19) AND LEFT THE DEALERSHIP TO GO GRAB DINNER ABOUT 1/2 MILE AWAY. WHILE SITTING AND WAITING ON OUR FOOD MY CAR LOST ALL POWER THEN TURNED RIGHT BACK ON BY ITSELF. UNFORTUNATELY THE DEALERSHIP WAS ALREADY CLOSED A…"~54,900 mi, complaint #1546983
    • "WHILE DRIVING APPROXIMATELY 65MPH ON THE HIGHWAY,ALL OF THE LIGHTS ON THE DASH CAME ON AND THE CAR STARTED TO SLOW DOWN EVEN THOUGH I HAD THE CRUISE CONTROL SET. I TRIED TO PRESS THE ACCELERATOR AND THE CAR WOULD NOT SPEED UP. I PULLED OVER AND TURNED THE DIAL…"~85,000 mi, complaint #1632329
  21. #21

    software or update

    15 unsafe, 1 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=21, median 33,000 mi, no reliable range below 25 reports.

    • "BRAND NEW... OWNED LESS THAN A MONTH... 750 MILES...WE LIVE AT THE TOP OF A VERY STEEP HILL WITH A SHARP CURVE AT THE BOTTOM. I REVERSED OUT OF MY DRIVEWAY ONTO THE STREET AND SHIFTED THE VAN INTO DRIVE. I FELT THE CAR GO INTO GEAR AND I STARTED ROLLING DOWN T…"~750 mi, complaint #1444701
    • "TL* THE CONTACT OWNS A 2017 CHRYLSER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TEXAN DODGE CHRYSLER JEEP RAM ([REDACTED ADDRESS], HUMBLE, TX) WHERE THE…"~19,000 mi, complaint #1427029
    • "THE PARK ASSIST STOPPED WORKING AND THE VEHICLE WAS BROUGHT IN TO BE ASSESSED. I CALLED TO CHECK ON THE VEHICLE AND WAS TOLD AN UPDATE NEEDED TO BE PERFORMED TO RESOLVE THE PROBLEM. CHRYSLER HAS IDENTIFIED THIS AS A ISSUE AND ADDED/UPDATED A TECHNICAL BULLETIN…"~36,800 mi, complaint #1721453
    • "WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY, THE UCONNECT SYSTEM REPEATEDLY DISPLAYED REQUESTS FOR SETTING A TIME DURING WHICH THE SYSTEM WOULD UNDERGO AN OVER-THE-AIR SOFTWARE UPDATE. THIS DIALOG BOX COULD NOT BE EASILY DISMISSED OR CLEARED. I CHOSE AND SE…"~49,350 mi, complaint #1612785
    • "THIS IS THE SECOND COMPLAINT I HAVE FILED IN 24 HOURS. I BELIEVE I AM HAVING A KNOWN PROBLEM/RECALL IN MY VEHICLE: ENGINE STALL DUE TO SOFTWARE ISSUE AN ENGINE STALL CAN INCREASE THE RISK OF A CRASH. NHTSA CAMPAIGN NUMBER: 18V049000 I DROVE ABOUT 3 MILE…"~80,000 mi, complaint #1637820
  22. #22

    cruise control conventional

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=11, median 2,500 mi, no reliable range below 25 reports.

    • "WHILE DRIVING IN THE MOUNTAINS WITH CRUISE CONTROL ON. DRIVING DOWN HILL THE VEHICLE ACCELERATES TO DOWNSHIFT. AS IF FLOORING THE GAS TO MAKE THE CAR DOWNSHIFT. I MUST TURN OFF CRUISE CONTROL AND TAKE CONTROL OF THE ACCELERATOR. THE PROBLEM ALSO OCCURS WHILE…"~600 mi, complaint #1431257
    • "CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH"~1,600 mi, complaint #1396619
    • "WE HAVE HAD THIS VAN FOR A YEAR AND IT'S ONLY GOT 6800 MILES ON IT. DURING THE LAST FEW MONTHS I HAVE NOTED WHILE USING THE CRUISE CONTROL THAT IT WILL ACCELERATE FROM THE SET POINT WITHOUT BEING RESET AND IT DOES IT AS IF I HAD SET IT MUCH HIGHER. IT SHIFTS…"~6,600 mi, complaint #1471326
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS REPAIRED BY GRIFFIN CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS] 74, HAMLET, NC 2834…"~20,000 mi, complaint #1492887
    • "I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND WORK UP ON SEPTEMBER 19, 2019. I WAS REPORTING ROUGH TRANSMISSION WHEN SWITCHING GEARS BUT OTHER THAN THAT EVERYTHING WAS FINE. THEY RAN UPDATES ON MY CRUISE CONTROL AND THE LIKE AND OFF WE WENT. THE FOLLOWING DAY…"~33,000 mi, complaint #1608355
  23. #23

    fuel tank and lines

    10 unsafe, 1 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "MY WIFE WAS DRIVING THE CAR IN STOP AND GO TRAFFIC ON THE HIGHWAY WHEN IT STALLED OUT. SHE LOST ALL POWER STEERING AND POWER BRAKING. SHE HAD TO STOP THE CAR COMPLETELY AND PUT IT IN PARK BEFORE BEING ABLE TO RESTART. THE PROBLEM KEPT RECURRING AND SHE WAS ONL…"~5,000 mi, complaint #1418709
    • "THIS VEHICLE IS A HANDICAP CONVERSION VAN MODIFIED BY REVABILITY / VMI IN THE MODIFICATION - REVABILITY HAS REPLACED THE FACTORY FUEL TANK WITH ONE OF THEIR OWN DESIGN AND CONSTRUCTION. IN DOING SO - THEY USE THE CHRYSLER FACTORY COMPONENTS SUCH AS THE FUEL…"~13,500 mi, complaint #1742603
    • "FUEL LEAK.. WITH GASOLINE ODOR AND CHECK ENGINE LIGHT WITH CANNER CODE P0456, WHEN I START UP THE CAR."~95,000 mi, complaint #1622627
  24. #24

    power steering hydraulic

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=15, median 22,500 mi, no reliable range below 25 reports.

    • "WE PURCHASED THE VEHICLE AT A LOCAL DEALERSHIP IN JULY 2017. IN AUGUST, VEHICLE LOST POWER STEERING COMMUNICATION UNEXPECTEDLY. DEALERSHIP WAS ABLE TO RESTORE POWER STEERING, HOWEVER, THEY WERE NOT ENTIRELY SURE OF THE CAUSE. IN OCTOBER, THE VEHICLE LOST EL…"~2,727 mi, complaint #1427515
    • "POWER STEERING FAILING COMPLETELY. STARTED INTERMITTENTLY AND WAS FIRST ADVISED THAT A 'LOW BATTERY' CAUSED A POWER SPIKE IN THE POWER STEERING UNIT AND THEY CHARGED THE BATTERY. THEN IT HAPPENED MORE FREQUENT AND THEY DIAGNOSED IT TO THE POWER STEERING UNIT…"~11,000 mi, complaint #1520584
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE DOOR PUSH BUTTON FAILED TO OPEN THE DOOR FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED.…"~22,500 mi, complaint #1608451
    • "MY ISSUES STARTED WHEN MY AUTO START/STOP STOPPED WORKING. I TOOK IT IN TO THE DEALERSHIP AND THEY SAID THE ACCESSORY BATTERY WAS DEAD AND THEY DIDN'T HAVE A REPLACEMENT IN. THAT IT WAS IN BACKORDER. THEN MY MAIN BATTERY WENT DEAD. I HAD TO HAVE MY VEHICLE TOW…"~29,000 mi, complaint #1526471
    • "THE POWER STEERING ABRUPTLY STOPS IN THE MIDDLE OF DRIVING MAKING TURNING THE VEHICLE EXTREMELY DIFFICULT FOR ME AND IMPOSSIBLE FOR MY SPOUSE. THEN, WHILE I AM USING ALL MY MIGHT TO TURN IT AROUND A CORNER, IT RESUMES AND CAUSES ME TO JERK THE WHEEL. THESE I…"~56,500 mi, complaint #1677865
  25. #25

    engine cooling

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2017 Chrysler Pacifica. The contact stated the START/STOP feature failed to work properly. The contact stated that the vehicle stalled when the brake pedal was released. The driver had to restart the vehicle. The contact disabled the START/S…"~40,000 mi, complaint #1786232
    • "The contact owns a 2013 Chrysler Pacifica. The contact stated that while driving approximately 50 MPH, the engine overheating warning light was illuminated. The contact pulled over and waited for the engine to cool down, restarted the vehicle, and continued dr…"~97,000 mi, complaint #1972903
  26. #26

    throttle and pedal

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=13, median 15,000 mi, no reliable range below 25 reports.

    • "THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC."~500 mi, complaint #1459299
    • "WE HAVE HAD OUR VAN TO VANCE CDJR IN MIAMI OK. SEVERAL TIMES BEGINNING BEFORE IT HAD 1000 MILES. THE VAN NOW HAS 15000 MILES ON IT AND HAS BEEN TAKEN IN WITH NO REPAIR OTHER THAN A COMPUTER UPDATE. THE VEHICLE RANDOMLY STUDDERS ON TAKE OFF AND SOMETIMES THE T…"~900 mi, complaint #1427005
    • "WHILE OPERATING THE VEHICLE - CAR UNEXPECTEDLY ACCELERATED! I QUICKLY REACTED AND BROUGHT A CAR TO A COMPLETE STOP. GAS PEDAL BROKE OFF. POLICE AND AUTO-INSURER WERE NOTIFIED. POLICE OFFICER STATED THAT BROKEN GAS PEDAL WHILE DRIVING = SEVERE MANUFACTURING DEF…"~14,828 mi, complaint #1575775
    • "CAR WAS IN MOTION, IN TRAFFIC, USING CRUISE CONTROL ON A TWO LANE HIGHWAY. AN ATTEMPT WAS MADE TO ACCELERATE AND PASS THE SLOWER CAR AHEAD. WHEN ACCELERATING TO OVERRIDE THE CRUISE CONTROL, THE CAR DECELERATED AND FELT AS THOUGH THE BRAKES WERE BEING ENGAGED…"~32,000 mi, complaint #1502800
    • "The contact owned a 2017 Chrysler Pacifica. The contact stated that while attempting to enter the garage from a stop, the accelerator pedal was depressed and it traveled to the floorboard, causing the vehicle to violently accelerate 7 feet and crash into the g…"~79,828 mi, complaint #2081668
  27. #27

    airbag system

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I WAS INVOLVED IN A INJURY CAUSING ACCIDENT IN MY 2017 CHRYSLER PACIFICA. MY VAN WAS STRUCK ON THE DRIVER SIDE FRONT QUARTER PANEL AND SUSTAINED SIGNIFICANT DAMAGE THERE. THERE WAS NO FRONT IMPACT. MY FRONT AIRBAG AND SIDE AIRBAG DID NOT DEPLOY. I WAS IN MOTIO…"~6,000 mi, complaint #1512555
    • "I WAS HIT HEAD-ON BY A DRIVER TRAVELLING IN THE OPPOSITE LANE WHO WENT OVER A MEDIAN ON A [REDACTED ADDRESS]. I HAD A SPLIT SECOND TO START BRAKING BUT THE OTHER DRIVER DID NOT EVEN ATTEMPT TO STOP. NONE OF THE AIRBAGS IN THE VAN DEPLOYED. I WAS INJURED AND TH…"~13,600 mi, complaint #1601763
    • "AN ACCIDENT TO FRONT RIGHT SIDE OF THE CAR INVOLVED WHEN A PERSON TURNED LEFT IN FRONT OF US. SEVERE DAMAGE TO VEHICLE. PASSENGER SUFFERED EIGHT FRACTURED BONES. THE AIR BAGS DID NOT DEPLOY. FRACTURED STERNUM, FOUR FRACTURED RIBS AND THREE FRACTURED BONES IN L…"~27,500 mi, complaint #1505748
    • "I WAS IN A ACCIDENT AND THE OTHER DRIVER WAS AT FAULT. MY PASSENGER SIDE GOT HIT GOING 65 AND THE CHEVY TRUCK RAN INTO TO US FAILING TO SLOW DOWN TO THERE LANE ENDING AND HIT MY PASSENGER SIDE AND THE SIDE OF THE VAN NONE OF MY SIDE AIR BAGS WENT OFF AND SHE…"~35,000 mi, complaint #1556096
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who was unable to determine the cause of failure. The vehicle had not been diagnosed or repaired.…"~54,215 mi, complaint #1895060
  28. #28

    seatbelt and pretensioner

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "I PURCHASED A 2017 PACIFICA AND WAS TOLD AFTER I PURCHASED IT TO BRING IT BACK FOR A SEATBELT RECALL. I HAD AN APPOINTMENT AND WHEN I CALLED TO CONFIRM I WAS TOLD IT WAS FIXED BEFORE I PURCHASED IT ?? A WEEK LATER I HAD A VAN FULL OF CHILDREN AND MY DAUGHTER W…"~2,000 mi, complaint #1431569
    • "SEAT BELT LOCKED IN OPEN SO YOU CANNOT LOCK IN SEAT BELT. (MALE PART OF SEAT BELT DOES NOT STAY IN FEMALE BUCKLE). 1ST TIME IT DID NOT STAY CONNECTED, KEEPT TRYING AND THEN I GOT IT TO CONNECT. THE NEXT TIME I WENT TO USE IT IT WILL NOT STAY CONNECTED PERFORME…"~10,000 mi, complaint #1438131
    • "THE SEAT BELT ON THE PASSENGER SIDE IN THE SECOND ROW SEAT FAILS TO LATCH WHEN YOU TRY TO BUCKLE IT. IT WAS WORKING PROPERLY AND HAS SUDDENLY FAILED TO LATCH ON ITS OWN. THE VEHICLE HAS 37K MILES. *DT *AS *DT *TR"~37,000 mi, complaint #1556630
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that the driver's side rear seat belt was unable to extend to latch his child into the seat. The vehicle was taken to the dealer where it was diagnosed that the driver's side rear seat belt assembly…"~60,000 mi, complaint #1822956
    • "The contact owned a 2017 Chrysler Pacifica. The contact stated that while the contact's husband was driving at an undisclosed speed, the contact's vehicle was involved in a crash. The contact stated that a nearby vehicle drove in front of the contact's vehicle…"~165,000 mi, complaint #2155579
  29. #29

    stability and traction control

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=14, median 24,500 mi, no reliable range below 25 reports.

    • "ITS NEW PACIFICA VAN WITH SAFETY PACKAGE. IT STOPPED SUDDENLY IN THE MIDDLE OF THE ROAD AS IF PARKING BREAK IS APPLIED, IT SHOWED A NUMBER OF WARNINGS INCLUDING PARKING BREAK MALFUNCTION, TRANSMISSION ISSUE, TRACTION CONTROL ISSUE. I PUT FLASHERS ON, TRIED TO…"~8,207 mi, complaint #1374995
    • "THE VEHICLE HAS STALLED IN TRAFFIC WHEN IN DRIVE AND IT WILL PLACE ITSELF IN PARK. WE HAVEN'T HAD THE VAN A YEAR YET AND IT HAD DONE THIS WITHIN 6 MONTHS OF OWNERSHIP. RECENTLY IT HAS DONE THIS AT A STOP LIGHT AND THEN ALSO AT A SLOW DOWN 2 DAYS IN A ROW. I L…"~20,000 mi, complaint #1459678
    • "---SERVICE ELECTRONIC STABILITY CONTROL--- WHILE MY WAS IN MOTION, I RECEIVED A MESSAGE SAYING, "SERVICE ELECTRONIC STABILITY CONTROL". DURING THIS TIME, I NOTICED MY VEHICLE'S AC LOWERED AND I COULD HEAR THE ENGINE SHIFT AND I FELT A JUMP. IT DID THIS 4 TIM…"~35,000 mi, complaint #1569973
    • "WHILE DRIVING AT 66 MILES AN HOUR THE ESS WARNING LIGHT CAME ON BUT NOTHING ELSE OCCURRED. STOPPED AT REST AREA, TURNED VEHICLE OFF. LET VEHICLE SIT FEW MINUTES RESTARTED VEHICLE BUT THE ESS STAYED ON WITH NO OTHER EFFECTS."~50,709 mi, complaint #1619919
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the vehicle started to sway from left to right, and a message displayed reading "Stability Control System Fault". No warning lights were illuminated. The vehicle was taken to t…"~130,000 mi, complaint #1944977
  30. #30

    parking brake

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=13, median 7,500 mi, no reliable range below 25 reports.

    • "THE VEHICLE HAS 950 MILES ON IT, A ROTATORY GEAR SHIFT KNOW, AND AN ELECTRONIC PARKING BRAKE. AT HOME I PARK THE VEHICLE ON A LEVEL SURFACE. I DO NOT ENGAGE THE PARKING BRAKE WHEN I LEAVE THE VEHICLE. ON QUITE A FEW OCCASIONS WHEN I ENTER THE VEHICLE AND TURN…"~980 mi, complaint #1389917
    • "AUTOMATIC PARKING BRAKE-SELECTING NEUTRAL FOR CAR WASH WITH ENGINE RUNNING, PARK ENGAGES BY ITSELF CAUSING CAR WASH ROLLERS TO JUMP THE WHEEL THAT IS DRIVEN. VERY HARD TO KEEP IN NEUTRAL LONG ENOUGH FOR CAR WASH TO FINISH CORRECTLY. THIS HAS HAPPENED TWICE PAR…"~3,500 mi, complaint #1426681
    • "STOPED AT A TRAFFIC LIGHT, THE ENGINE AUTO SHUT OFF LIKE NORMAL AT A LIGHT, BUT WHEN GREEN LIGHT CAME AND GAS PEDAL WAS PRESSED, AN ALERT POPPED UP ON DASH SAYING PARKING WAS ENGAGED. PUT INTO PARK AND TRIED TO RELEASE PARKING BRAKE PARKING BRAKE ACTUALLY ENGA…"~7,257 mi, complaint #1440209
    • "SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY…"~35,000 mi, complaint #1617742
    • "OUR PACIFICA WAS STOPPED AT A STOPLIGHT. WHEN THE LIGHT TURNED GREEN, THE PARKING BRAKE ENGAGED AND A MESSAGE CAME UP THAT SAID TO SERVICE THE SHIFTER. WE WERE ABLE TO TURN OFF THE ENGINE AND RESTART IT, BUT WE WERE NOT ABLE TO GET THE PACIFICA TO SHIFT TO DR…"~41,962 mi, complaint #1574671
  31. #31

    suspension struts shocks

    6 unsafe, 1 annoyance

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 20,000 mi, no reliable range below 25 reports.

    • "WHILE DRIVING AT ANY SPEED , ON ANY SURFACE, THE SENSATION OF SWAY AND BOBBING IS EXCESSIVE AND OF CONCERN. THE DEALER REPORTS THAT IT IS NORMAL. OUR 2005 MODEL WAS TOTALLY FREE OF ALL SWAY AND BOBBING THUS VERY COMFORTABLE FOR ALL PASSENGERS. (THE DEALER RE…"~8,532 mi, complaint #1518910
    • "FIRST THE DRIVERS SIDE FRONT STRUT IS MAKING NOISE ALREADY HAS BEEN TO DEALER FOR IT STILL DOING SAME THING. HATCH DOESN'T OPEN ALL THE TIME, PASSENGER SLIDING DOOR MAKING NOISE BOTH ISSUES TAKING TO DEALER STILL NOT RIGHT AND MAKING NOISE, DRIVERS SIDE SLIDI…"~15,551 mi, complaint #1520580
    • "SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB"~20,000 mi, complaint #1532384
    • "STRUTS HAVE FAILED AND BEEN REPAIRED TWICE ON DRIVER AND PASSENGER FRONT. STRUTS ARE MAKING NOISE WHEN MOVING AT SPEEDS OF 0-35 FOR A THIRD TIME WHICH TYPICALLY INDICATES THEY ARE FAILING AGAIN."~50,000 mi, complaint #1701943
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFCA. WHILE DRIVING APPROXIMATELY 39 MPH, AN UNUSUAL NOISE WAS HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSE…"~68,000 mi, complaint #1548220
  32. #32

    ac compressor and refrigerant

    3 unsafe, 1 broken, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TURNING ON YOUR AIR CONDITIONER TO MAXIMUM OFTEN MAY CAUSE BACTERIA GROWTH DUE TO THE EXCESS WATER THAT IS DRIPPING IN YOUR UNIT'S TRUE THAT IN HIGH HUMIDITY ENVIRONMENTS THAT MOLD CAN BUILD ON EVAPORATOR COILS AND CAUSE AN ODOR, ESPECIALLY IF THE VAN SITS FOR…"~3,000 mi, complaint #1672130
    • "AIR CONDITIONING BLOWS COLD THEN HOT AND STAYS HOT UNTIL IT IS TURNED OFF AND THEN BACK ON MULTIPLE TIMES IN 10-20 MILE RANGE. STALLED AT A RED LIGHT. TURNED OFF WHEN BACKING UP IN MY DRIVEWAY. PARKING BREAK LIGHT KEEPS POPPING ON WHEN TURNING KNOB FOR CHAN…"~8,000 mi, complaint #1435980
    • "I HAD A PROBLEM WITH THE ELECTRONIC INJECTION FOR MORE THAN 3 TIMES, AND A PIECE THAT WAS SOLVED WAS REPLACED. A SHORT TIME LATER, ON MY ALTERNATOR, IT HAD TO BE CHANGED. NOW I'M HAVING TROUBLE WITH MY AIR CONDITIONER, WHICH FREEZES AND STOPS TO FREEZE SUDDENL…"~45,000 mi, complaint #1471296
    • "WE HAVE HAD MULTIPLE PROBLEMS WITH THIS VAN AND IT'S ONLY TWO YEARS OLD AND WHEN I SAY MULTIPLE IT'S SEVEN AND NOW EIGHT WITH THE AIR CONDITIONER BLOWING HOT AIR. THIS SEEMS TO BE A PROBLEM WITH THIS VAN FROM MY READING. NOW I HAVE BEEN A LOYAL CHRYSLER OWNER…"~55,000 mi, complaint #1563063
  33. #33

    driveshaft axle cv

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "VEHICLE PURCHASED IN DECEMBER 2016 FOR $44,000 FROM SAFFORD OF FREDERICKSBURG. ON OCTOBER 14, 2017, I WAS DRIVING WITH MY WIFE, THREE CHILDREN AND MOTHER-IN-LAW AND EXPERIENCED A LOUD MALFUNCTION THAT RENDERED THE CAR INOPERABLE. LUCKILY WE WERE NOT ON THE HI…"~8,311 mi, complaint #1436421
    • "ONLY A FEW THOUSAND MILES WITH THE VEHICLE, THE VEHICLE WOULD MAKE CLICKING NOISES AS I TURN THE VEHICLE (DOESN'T MATTER LEFT OR RIGHT). DEALER SERVICE DEPT CHECKED AND REPLACED DEFECTIVE RIGHT AXLE. AT 10K MILES, LEFT AXLE FAILURE. DEALER SERVICE DEPT CHECKE…"~10,000 mi, complaint #1404984
    • "EXITED INTERSTATE 215 AND MADE A LEFT TURN, TRAFFIC WAS A BIT BACKED UP SO WE SLOWED DOWN TO ALMOST A STANDSTILL, WHEN THE SPEED PICKED UP I STARTED ACCELERATING AND FELT A HUGE THUMP AS IF I HAD BEEN REAR ENDED, THEN THE VEHICLE SHIFTED AND DROVE NORMAL THERE…"~18,000 mi, complaint #1468785
  34. #34

    engine oil consumption

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was leaking oil. The contact took the vehicle to a certified mechanic who diagnosed that the oil filter housing was fractured and leaking. The oil filter needed to be replaced; howe…"~57,000 mi, complaint #1802140
  35. #35

    noise or vibration unspecified

    3 unsafe, 3 annoyance

    6
    incidents

    Commonly reported, insufficient mileage data - n=11, median 29,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND JERKED VIOLENTLY. THE CONTACT STATED THAT THE FAILURES OCCURRED AT LEAST FIVE TIMES. THE CONTACT PLANNED TO TAKE THE VEHICLE TO LARRY H…"~13,000 mi, complaint #1542925
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, WHILE DRIVING 55-65 MPH, THE VEHICLE JERKED AND VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO WHITE PLAINS CHRYSLER JEEP DODGE (LOCATED AT [REDACTED ADDRESS], WHITE PLAINS, NY 10601, [REDACTE…"~16,000 mi, complaint #1537557
    • "ROUGH IDLE AND CONSTANT RATTLING NOISE AT HIGHWAY SPEEDS COMING FROM THE LOWER PASSENGER SIDE OF DOOR. DRIVER'S SIDE SEAT BELT AREA RATTLING WHEN DRIVING ON COUNTRY ROADS."~29,000 mi, complaint #1558158
    • "POPPING / CREAKING NOISE COMING FROM LEFT AND RIGHT B-PILLARS WHEN VEHICLE ACCELERATES FROM A STOP. POSSIBLE BODY FLEXING NOISE."~36,000 mi, complaint #1639915
    • "2017 PACIFICA STARTED TO MAKE BUZZING SOUNDS 2 WEEKS AGO. NOISE HAPPENS WHEN EITHER SLIDING DOOR ARE OPENED WHEN VAN IS IN PARK.."~43,000 mi, complaint #1703056
  36. #36

    hv battery and range

    2 stranded, 3 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My 2017 Chrysler Pacifica hybrid has been at the Chrysler dealership since December 5th of 2024 for recall 73b and dtc p0c78 The dealership attempted to perform recall 73B but unfortunately were not able to because the hybrid battery would not accept a charge.…"complaint #2091328
    • "I own a 2017 Chrysler Pacifica Hybrid that is currently under active recall and within the 8-year federal hybrid warranty. My vehicle is covered under Recall 20V334 (W46). The high-voltage (HV) battery has failed, rendering the vehicle undriveable. The dealers…"complaint #2103845
    • "I keep getting check engine lights and they have repaired serval of the items and I did get a letter in the mail saying the battery would now have a lifetime warranty if it threw a certain code and I had two codes come up and some people told me to replace my…"complaint #2197787
    • "My 2017 Chrysler Pacifica Hybrid entered limp mode and was taken to Central Florida Chrysler Dodge on XXX. The service advisor, [XXX], identified three recalls, which needed to be completed, after claiming they had completed them, the issue persisted. I auth…"complaint #2216533
    • "our 2017 Chrysler Pacifica Hybrid High Voltage (Hybrid) Battery pack experienced a failure. Check Engine Code P0A7F-00 active. The vehicle now refuses to charge the Hybrid Battery in any way other than using the on-board gas generator. The failed componen…"complaint #2216811
  37. #37

    seat mechanism

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR.…"~20,000 mi, complaint #1394797
    • "I WAS DRIVING MY PACIFICA AND MY GRAND DAUGHTER PUSHED THE DRIVER SIDE STOW AND GO BUTTON. THE DRIVER'S SEAT MOVED FORWARD AND CRUSHED ME AGAINST THE STEERING WHEEL. THIS FUNCTION (THE STOW AND GO) SHOULD NOT WORK WHEN THE CAR IS IN MOTION. CHRYSLER SAID THEY…"~21,000 mi, complaint #1384283
  38. #38

    suspension arms and bushings

    4 unsafe, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHILE DRIVING OUR VAN IT BECAME COMPLETELY UNCONTROLLABLE AT ANY SPEED GREATER THAN ABOUT 25 MPH. VAN ROCKED AND PITCHED VIOLENTLY AND I AM CONVINCED IT WOULD HAVE CERTAINLY CAUSED AN ACCIDENT AND LIKELY FLIPPED VAN IF IT OCCURRED AT 40+ MPH. DEALER DISCOVERE…"~8,500 mi, complaint #1393909
    • "VEHICLE HAD APPROX 36000 AND JUST OUT OF WARRANTY.. CREAKING / FLEXING NOISE HEARD IN FRONT END WHEN ACCELERATING FROM A STOP APPEARI G TO BE CONTROL ARM BUSHING FLEXING OR ENGINE / TRANSMISSION MOUNT FLEX NOISE."~36,000 mi, complaint #1639912
    • "The contact owns a 2017 Chrysler Pacifica. The vehicle was modified for wheelchair accessibility. The contact stated that while driving at 45 MPH, the vehicle started rocking abnormally. The contact stated that further down the road, the vehicle drove over imp…"~61,300 mi, complaint #2133901
  39. #39

    lighting exterior

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "IN THE FIRST 500 MILES OF DRIVING MY NEW PACIFICA ON AT LEAST 5 OCCASIONS I HAVE USED THE TURN SIGNAL AND WHILE PUSHING THE ARM TO SIGNAL I ALSO MANAGE TO PUSH IT FORWARD. I HAVE DONE THIS DURING THE DAY AND THEN WHEN NIGHT COMES I TURN ON THE HEADLIGHTS TO F…"~21,500 mi, complaint #1594902
  40. #40

    adas lane keeping

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME P…"~16,000 mi, complaint #1466115
  41. #41

    fuel injector

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I JUST BOUGHT THIS VEHICLE 6 MONTHS AGO WITH 18K MILES ON IT. IT IS A 2017, BUT THE 3 YEAR OR 36K MILES WARRANTY RAN OUT IN 2019 BECAUSE THE VEHICLE WAS MADE IN 2016 EVEN THOUGH THE MODEL WAS 2017. I HAVE 27K MILES ON IT AND ALREADY HAVE TO PAY AN ALMOST $700…"~27,000 mi, complaint #1689093
    • "FUEL PRESSURE SENSOR NEEDS REPLACING. CAR HAS 36,648 MILES"~36,648 mi, complaint #1555243
    • "The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 40 MPH, there was an abnormal odor coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was a leak…"~40,200 mi, complaint #2033628
  42. #42

    fuel pump

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "UNABLE TO GAS UP THE VEHICLE PUMP KEEPS CUTTING OFF. VEHICLE WILL NOT TAKE THE FUEL EVERY TIME I TRY TO GAS UP"complaint #1479471
    • "FUEL PUMP NOZZLES DON'T WORK WITH PACIFICA AND AUTO SHUT OFF EVERY SECOND. THERE MUST BE SOMETHING WRONG WITH DESIGN WHERE NOZZLE SENSES FUEL AND SHUTS OFF. THIS IS NOT ONLY SUPER ANNOYING BUT A SAFETY HAZARD. SINCE THE FUEL PUMP AUTO SHUTS OFF EVERY TWO SECON…"complaint #1723670
    • "Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump."complaint #2062233
  43. #43

    glass and windshield

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "ON 8/25/18 I NOTICED A CHIP IN MY WINDSHIELD NEAR THE PASSENGER SIDE EDGE, MIDDLE UP AND DOWN. WITHIN MOMENTS THAT CHIP TURNED INTO A CRACK AND KEPT ON GROWING UNTIL IT FINALLY STOPPED. IT RUNS FROM MID-RIGHT EDGE TO CENTER OF WINDSHIELD THEN UPWARDS TOWARD…"~12,500 mi, complaint #1504019
    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE MOON ROOF EXPLODED. THE CONTACT STATED THAT THE GLASS SHATTERED ONTO THE MOONROOF COVER, AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (…"~20,000 mi, complaint #1464299
    • "THE VAN WAS PARKED AND THE BACK GLASS SHATTERED BY ITSELF. I WAS JUST SITTING IN THE VAN AND BOOM, GLASS SHATTERED."~70,000 mi, complaint #1675207
  44. #44

    instrument cluster

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE DASHBOARD (INSTRUMENT CLUSTER) TURNS ON AND OFF BY ITSELF WHILE THE VEHICLE IS TURNED OFF. THIS HAS BEEN HAPPENING FOR THE LIFE OF THE VEHICLE. IT DRAINS THE CAR BATTERY PREMATURELY. I'VE HAD TO REPLACE THE BATTERY 2 TIMES WITHIN 3 YEARS. TODAY, I WAS TOLD…"~40,435 mi, complaint #1712328
  45. #45

    paint and clearcoat

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I'VE ONLY HAD THIS CHRYSLER PACIFICA LIMITED FOR 3 MONTHS, BEFORE BUYING I DIDN'T SEE THAT THE HOOD WAS RUSTING UNDERNEATH THE PAINT. THE PAINT IS BUBBLING UP AT THE END OF THE HOOD. IS THIS HAPPENING WITH OTHER PACIFICAS?"~50,000 mi, complaint #1573361
    • "BUBBLING OF PAINT ON THE FRONT EDGE OF HOOD - ENTIRE WIDTH OF HOOD. APPEARS LIKE IT IS RUSTING UNDERNEATH THE PAINT."~50,455 mi, complaint #1681856
  46. #46

    steering column

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE VEHICLE INADVERTENTLY ROLLED. ADDITIONALLY, THERE WAS A CLICKING IN THE STEERING WHEEL WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO…"~7,000 mi, complaint #1660824
  47. #47

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE EXITING A CAR WASH THE REAR SUNROOF WAS BLOWN OUT. THE VEHICLE WAS MOVING SLOWLY THROUGH THE CAR WASH AND WAS UNDER THE DRYER WHEN IT HAPPENED. THERE WAS A THUMP AND SMALL PIECES OF SAFETY GLASS WERE BLOWN OVER THE FRONT OF THE VEHICLE. THE MANAGER SPECU…"~21,000 mi, complaint #1421607
  48. #48

    timing belt or chain

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Around 35,000 miles - MIL light came on showing DTC P000D (Camshaft Position Slow Response Bank 2). Followed by rough up/down shifts, lack of power on acceleration, lack of downshifting as expecting, and rough idle at low speeds. Code self cleared and MIL dis…"complaint #1800435
    • "Check engine light appeared on my control panel of my 2017 Pacifica on 3/7/2022. I took my vehicle to Tires Plus to have it fixed. The code that the computer was giving was P000B. It was in the shop for 3 days, they checked and tested all sensors and finally…"complaint #1804580
    • "My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service departmen…"complaint #2197387
  49. #49

    adas adaptive cruise

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "ISSUE 1: ADAPTIVE CRUISE CONTROL MANY TIMES UNINTENTIONALLY ACCELERATES EVEN IF IT IS VERY CLEAR THE FRONT VEHICLE IS SLOWING DOWN CALMLY OR EVEN STOPPING; UNTIL IT IS TOO CLOSE THE CAR ITSELF ACTIVATES EMERGENCY AUTO BRAKING BUT FOR A SECOND ACCELERATION BE…"~4,200 mi, complaint #1477554
    • "FROM A STOP AT A STOP LIGHT, WHEN LIGHT TURNED GREEN ACCELERATED TO ABOUT 18 MPH (GOING STRAIGHT THROUGH LIGHT) THEN LOST ALL POWER (WITH ACCELERATOR STILL DEPRESSED) WHILE IN MIDDLE OF THE INTERSECTION. AT THAT SAME TIME A NOTIFICATION DISPLAYED ON THE DASHBO…"~84,800 mi, complaint #1739131
  50. #50

    ev drive unit or inverter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE WAS BEING DRIVEN AT APPROXIMATELY 35 MPH WHEN IT SPONTANEOUSLY BECAME EXTREMELY LOWER ON POWER AND LOST ALL POWER STEERING ALONG WITH NUMEROUS ERROR MESSAGES AND DASH LIGHTS BEING ILLUMINATED. THE VAN WAS ABLE TO BE DRIVEN INTO A PARKING LOT WHERE IT…"~40,000 mi, complaint #1603567
  51. #51

    heater core and blower

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "YOUR 2017 CHRYSLER PACIFICA IS A PIECE OF CRAP. IT STINKS LIKE CRAP BECAUSE THE AIR STINKS WHEN IT COMES OUT OF THE VENTS ALMOST ALL THE TIME. WE ALREADY PAID $75 TO REPLACE THE FILTER. LESS THAN 6 MONTHS LATER WE'RE HAVING THIS EXACT SAME ISSUE. I SEE THAT IT…"~25,000 mi, complaint #1561538
  52. #52

    parking sensors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE BACKUP SENSORS SUDDENLY STOPPED WORKING. AS SOON AS I NOTICED I WENT INTO THE SETTINGS TO CHECK THAT THE SENSORS WERE NOT ACCIDENTALLY TURNED OFF, THEY WERE STILL CHECKED AS ON AND ACTIVE. I BACKED UP SEVERAL MORE TIMES COMING WITH AN INCH OF MY GARAGE WAL…"~37,000 mi, complaint #1567335
  53. #53

    starter

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. ON SEVERAL OCCASIONS, THE VEHICLE WOULD NOT START. IN ADDITION, AFTER PRESSING THE START BUTTON, THE DOORS LOCKED BUT COULD NOT BE UNLOCKED FROM INSIDE THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAI…"~3,200 mi, complaint #1347080
  54. #54

    trunk or liftgate

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AS I WAS EXITING THE PARKING GARAGE, THE TRUNK OPENED UP WHILE THE CAR WAS BEING DRIVEN. THERE WAS A LOUD NOISE FROM THE LIFTGATE AND THE REAR WINDSHIELD WAS SHATTERED, PLUS THE WIPER SYSTEM BROKE."~24,300 mi, complaint #1566674
  55. #55

    wheel or rim

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE DRIVING MY CHRYSLER PACIFICA LIMITED 2017,I HEARD A JERKING SOUND INSIDE THE CAR ,THEN A SERIES OF LOUD NOISES,I NOTICED THER IS NO CONNECTION BETWEEN STEERING AND WHHEL,CAR DRAGGED TO THE CURB,HIT THE CURB AND STOPPED,ON EXAMINATION I NOTICED FRONT RIG…"~16,000 mi, complaint #1530324
    • "8/31/20-DRIVING ON OUR VACATION FROM FL TO PA ON I-95, I HAD TO EXIT THE INTERSTATE IN FLORENCE SC WHEN THE STEERING WHEEL BEGAN TO VIBRATE; CAR WOBBLED AT SLOW SPEED. THE MECHANIC AT THE CHRYSLER DEALERSHIP SAID A BELT HAD SEPARATED FROM THE LEFT FRONT TIRE (…"~21,153 mi, complaint #1693873
  56. #56

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "IN THE PAST MONTH I HAD EXPERIENCED ON TWO OCCASIONS, (WHILE IN MOTION AND ON A CITY STREET, SPECIFICALLY ON THE CROSS STREETS OF DYSART AND CAMELBACK AND A LIGHT AT DYSART AND W. SONOMA DR.) THAT WHEN I ENGAGED THE BREAKS THE VEHICLE FAILED TO SLOW AND I FELT…"~55,000 mi, complaint #1633853
  57. #57

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When I’m steering to the right of the highway, my van is hard to steer back onto the roadway."complaint #2128622
  58. #58

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I am writing to file a complaint regarding a safety issue with my Chrysler Pacifica 2017, which I purchased on November 21, 2023. Since acquiring the vehicle, I have encountered a persistent problem that poses significant safety concerns. 1. **Component/Syste…"complaint #1992583
  59. #59

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Exhaust (and therefore carbon monoxide) is pumping into my vehicle whenever the cabin air intake is set to pull in out side air (the windshield defogger only works by pulling in outside air). This poses a serious safety concern, as it leaves us with two option…"complaint #2154451
  60. #60

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam…"complaint #1809634
  61. #61

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "The contact owns a 2017 Chrysler Pacifica. The contact stated while the vehicle was stationary, the turn signals activated independently. The contact stated no warning light was illuminated. The contact also stated that the key fob would deactivate the horn. T…"~108,454 mi, complaint #1886923
  62. #62

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "-Stalled while driving -Loud clanking upon start -No diagnostic info was accessible -Replaced Cadillac converter, was glowing red -Once replaced still hot, 10,000-20,000 degrees - "complaint #2084891
  63. #63

    transmission manual clutch

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The gear shifter, which is a knob to put the vehicle in gear, sometimes locks in the "P" Park position. When this occurs, the vehicle cannot be moved, and the occupants are potentially stranded. This first occured about the middle of August 2023. After some…"complaint #1932133
  64. #64

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE WINDSHIELD WIPERS CAN'T KEEP UP WITH THE RAIN! YOU ARE GOING TO ASK FOR A SPECIFIC DATE BUT IT'S BEEN SINCE THE BEGINNING."complaint #1401473

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER PACIFICA directly.