2019 CHRYSLER PACIFICA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    steering electric assist

    28 unsafe

    28
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE STEERING WHEEL PULLS TO THE RIGHT OR TO THE LEFT WHILE DRIVING AT HIGHWAY SPEEDS. HAPPENS RANDOMLY ' NEVER KNOW WHEN IT WILL TURN IN EITHER DIRECTION. WHEN DRIVING AT 60-65 AND PASSING A SLOWER VEHICLE, IT OFTEN REQUIRES FIRMLY GUIDING THE CAR AGAINST RESI…"~500 mi, complaint #1564851
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at higher speeds, the steering wheel failed to return to center after making a turn to the left or the right. No warning light was illuminated. The vehicle was taken to a local in…"~52,000 mi, complaint #2128292
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle lost power steering assist functionality. The instrument panel displayed a message that the Auto START/STOP system had malfunctioned. The contact…"~62,000 mi, complaint #1882299
  2. #2

    brake hydraulics

    27 unsafe

    27
    incidents

    Commonly reported, insufficient mileage data - n=10, median 29,000 mi, no reliable range below 25 reports.

    • "MASTER CYLINDER FAILED WITH APPROXIMATELY 4,300 MILES ON THE CAR (PURCHASED IN APRIL 2019, FAILED SEPTEMBER 2019). DEALER REPORTED IT WAS A "KNOWN ISSUE" BUT NO SERVICE BULLETIN OR RECALL HAS BEEN ISSUED. NO BRAKE WARNING LIGHT OR CODE THROWN. ONLY DISCOVER…"~4,300 mi, complaint #1605577
    • "TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE."~10,484 mi, complaint #1676297
    • "WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AN…"~29,000 mi, complaint #1700637
    • "THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM.…"~36,000 mi, complaint #1698727
    • "PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAIN…"~40,512 mi, complaint #1694415
  3. #3

    engine stall or no start

    27 unsafe

    27
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "MY WIFE WAS DRIVING HOME AND THE CAR WAS SHUDDERING AND INTERMITTENTLY ACCELERATING. SHE GOT BACK TO THE HOUSE AND SMELT A BURNT RUBBER SMELL. WHEN IN MY DRIVEWAY THE VEHICLE HAD A HARD TIME TURNING OVER AND THE ENGINE WOULD KNOCK AND SHUT OFF WHILE STILL IN…"~3,300 mi, complaint #1604331
    • "THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITION…"~33,580 mi, complaint #1723250
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while driving 75 MPH, the vehicle stalled, with the START/STOP light illuminated. The contact stated that the vehicle shut off independently. The vehicle was not taken to be diagnosed or repaired. T…"~70,000 mi, complaint #2030001
  4. #4

    transmission automatic

    26 unsafe

    26
    incidents

    Commonly reported, insufficient mileage data - n=14, median 26,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS STATIONARY AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CLEMONS CHR…"~2,000 mi, complaint #1607943
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the…"~10,376 mi, complaint #1773955
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, the transmission skipped gears. Additionally, the vehicle was experiencing erratic transmission shifts and unintended deceleration. The check engine warning light wa…"~20,000 mi, complaint #2069841
    • "TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHR…"~26,000 mi, complaint #1672479
  5. #5

    brake booster

    20 unsafe

    20
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SE…"~38,000 mi, complaint #1684198
    • "THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS…"~42,000 mi, complaint #1698198
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road.…"~44,000 mi, complaint #1757130
  6. #6

    engine head gasket

    19 unsafe

    19
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The Front head gasket failed near cylinder 6 causing a mixing of fluids and a "wash out" in the cylinder. This is not repairable and the whole engine must be replaced. 70,100 miles, 10,000 miles past it's warranty."complaint #1863888
    • "BLOWN CYLINDER HEAD GASKET ON THE RIGHT SIDE."complaint #1892686
    • "Van was idling rough and started to struggle to start in the morning, at times needing to try a few times before it would start up. Once driving the van is still idling roughly and at red lights feels as if it will not be able to drive at all. The check engine…"complaint #1916062
    • "Leaked coolant into cylinder 6 at 47,090 miles. Head gasket replaced under warranty by dealer on 4/26/22. Currently experiencing cylinder 6 misfire, rough idling and using 16 oz coolant per month at 66,683 miles. Dealer recommended new head gasket and new hea…"complaint #1937824
    • "Engine failure; engine light P0306 error, cylinder 6 head gasket blown. Mileage 62k, Year 2019. Yes, vehicle is available for inspection upon request. The vehicle was a danger to my family and others, as it unexpectedly overheated on the freeway, and there w…"complaint #1983988
  7. #7

    battery and charging

    2 stranded, 15 unsafe

    17
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "2019 CHRYSLER PACIFICA HYBRID MINIVAN FAILED TO START IN COLD WEATHER (BELOW 24F) 5 TIMES TO DATE. DEALERSHIP REPLACED THE 12V BATTERY SAYING THE ISSUE HAS BEEN FIXED. BUT AGAIN IN A COLD DAY WHEN WEATHER WAS 19F, THE MINIVAN DID NOT START AND SHOWED MANY ER…"~7,920 mi, complaint #1628432
    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE "STOP SAFELY VEHICLE WILL SHUT OFF SOON" MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB ALLEN MOTOR MALL ([REDACTED PHONE], LOCATED AT [REDACTED ADDRESS], DANVILLE, KY 40…"~12,700 mi, complaint #1568886
    • "BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART."~46,376 mi, complaint #1689707
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NH…"~48,000 mi, complaint #2029004
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while driving the vehicle at an undisclosed speed, the electrical system warning light illuminated. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The vehicle was then…"~55,540 mi, complaint #1826517
  8. #8

    infotainment head unit

    8 unsafe, 6 annoyance

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "U CONNECT / RADIO / BACKUP CAMERA / TEMPERATURE CONTROL SYSTEM FREEZES CAUSES LACK OF CONTROL OF TEMPERATURE CONTROLS, NO BACKUP CAMERA NO CONTROLS IN THE RADIO/ATTACHED SYSTEMS. OPERATOR MUST TURN OFF VEHICLE AND OR COMPLETE A SOFT RESTART."~3,000 mi, complaint #1617350
    • "SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM."~20,000 mi, complaint #1733617
  9. #9

    control module

    2 stranded, 10 unsafe, 1 annoyance

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The veh…"~31,800 mi, complaint #1806407
  10. #10

    backup camera

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP…"~14,194 mi, complaint #1728274
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that the back-over camera image remained on display while driving. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle needed to be diagno…"~48,000 mi, complaint #1981832
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while reversing at 1 MPH, the Back Over Prevention camera sensors failed to recognize a child behind the vehicle. The contact almost struck the child. There was no warning light illuminated. The veh…"~52,000 mi, complaint #1812055
  11. #11

    hv system fault reduced power

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE CAR WAS STATIONARY. I TURNED ON THE IGNITION, ENGINE CHECK LIGHT BLEW. TOOK IT TO NEAREST CHRYSLER DEALERSHIP, AND THEY FOUND THE AUXILIARY PUMP FOR HEATING THE HYBRID SYSTEM WAS MALFUNCTIONING. THEY SAID THE MINIVAN IS NOT FIT TO DRIVE UNTIL FIXED. THE V…"~1,800 mi, complaint #1604653
  12. #12

    other

    4 unsafe, 3 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THE THIRD ROW BENCH SEEMS EASILY CAPABLE OF POPPING OFF ITS ATTACHMENT TO THE FLOOR WITH A BIT OF PRESSURE. WHEN WE INSTALLED OUR BABY CAR SEAT IN THE THIRD ROW FOR THE FIRST TIME, WE LOCKED IT IN PLACE WITH THE SEAT BELT AND THEN TIGHTENED THE SEAT INTO PL…"~10,000 mi, complaint #1623002
    • "THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIB…"~23,400 mi, complaint #1701020
  13. #13

    acceleration loss or hesitation

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "CAR IS NOT ACCELERATING PROPERLY, HESITATION WHEN ACCELERATING WHEN DRIVING AT HIGH SPEEDS, JERKING AND SPITTING FROM THE CAR. VIBRATION WHEN IT IS IDLING AT A STOP SIGN OR LIGHT."~3,717 mi, complaint #1608461
  14. #14

    door latch and hinge

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online an…"complaint #1797098
    • "Hood latch assembly & hood ajar switch stuck intermittently. Hood could’ve flew open & caused an accident. Vehicle is only 2yrs old. Repairs completed at Autonation Dealership the week of 5/11/22"complaint #1814978
    • "My [XXX] grandson was getting out the automatic sliding door passenger side. His head was in the way and he door button was hit and the door started to close. It closed on his head and he had to force the door open because it didn’t do what it was supposed to…"complaint #1995775
    • "I had my three children in the van and was holding our new baby as I opened the automatic passenger-side sliding door. It opened part way, got stuck, but the autotrack kept operating trying to open the door. At that point, the whole door fell off and the windo…"complaint #2005126
  15. #15

    engine cooling

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving at [REDACTED ADDRESS], the A/C vents started blowing cold air; causing the vehicle to become extremely cold. There was water coming from the wheels. There were no warning lights i…"~99,970 mi, complaint #2065693
  16. #16

    paint and clearcoat

    1 unsafe, 3 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am f…"complaint #1810140
    • "Bubbling on both sliding doors and also all along front of hood. Just noticed it as hard to tell unless you put a flashlight on the areas as van is black."complaint #2042148
    • "There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a coup…"complaint #2198850
    • "Over a year ago I noticed several paint bubbles along the front edge of the hood above the grille. This is widely reported issue with the 2017–2020 Chrysler Pacifica. I brought the vehicle to a dealer in Cleveland, Ohio for an estimate in February 2025 and req…"complaint #2223549
  17. #17

    software or update

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTA…"~1,800 mi, complaint #1652486
  18. #18

    throttle and pedal

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. B…"~890 mi, complaint #1636381
    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. WHILE AT AN INTERSECTION, THE VEHICLE STALLED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AGAIN, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO VICTOR CHRY…"~1,200 mi, complaint #1557446
    • "VEHICLE ACCELERATOR JAMMED WHILE SLOWLY BACKING VEHICLE (REAR END FIRST) INTO HOME GARAGE AT AROUND 12:15 P.M. ON DECEMBER 17, 2019. VEHICLE AND PASSENGERS WERE THROWN BACK INTO THE GARAGE WALL AT A HIGH SPEED CAUSING VEHICLE AND PROPERTY DAMAGE. ON FORM BEL…"~1,674 mi, complaint #1634418
  19. #19

    adas collision warning

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FCW is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear"complaint #1810748
    • "Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when It is off. Forward collision warning system active brea…"complaint #1882493
    • "The vehicle intermittently displays a "Stop Safely – Vehicle Will Shut Off Soon" warning message accompanied by a turtle icon while driving, most often at highway speeds above approximately 50 mph. There is no consistent pattern or condition that triggers the…"complaint #2224337
  20. #20

    ev charging system

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I read that there is on ongoing investigation related to the 2019-2021 Chrysler Pacifica Plug-In Hybrid (Investigation# PE-22-008). I read the ODI Resume, and would like to report the exact same issue with my Pacifica. I was traveling at about [REDACTED AD…"complaint #1829740
    • "Over six months later, NHTSA Campaign Number: 24V538000 still has no remedy for an apparent fire risk! I can't charge my vehicle and I can't park it in my own garage. I drive at risk of being in the midst of a spontaneous fire! THE MANUFACTURER has failed or i…"complaint #2060033
    • "2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the v…"complaint #2209130
  21. #21

    ev drive unit or inverter

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THE…"~16,000 mi, complaint #1738058
  22. #22

    glass and windshield

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY VEHICLE WINDSHIELD DEVELOPED A CRACK COMING FROM VA HOSPITAL.CALLED INSURANCE I HAVE GLASS COVERAGE.TRAVELERS CONTACTED SAFELIGHT IN MARIETTA GA. I WAS INFORMED THAT THEY CONTACTED CHRYSLER AND WAS TOLD THERE ARE NO WINDSHIELDS EXCEPT FOR ONE IN OHIO. I HAV…"~1,400 mi, complaint #1554193
    • "IN JUNE, MY WINDSHIELD CRACKED WHILE STATIONARY AND WAS DETERMINED BY CHRYSLER TO BE DEFECTIVE GLASS. THIS IS COVERED UNDER MY WARRANTY. IT HAS BEEN ALMOST 4 MONTHS AND IT HAS NOT BEEN REPLACED PER THE WARRANTY. CHRYSLER CLAIMS THE WINDSHIELD IS ON A NATIONAL…"~2,000 mi, complaint #1605968
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while the vehicle was parked in a parking lot, the contact noticed that the lower passenger's side of the windshield, underneath the windshield wiper had cracked without impact. The insurance compan…"~186,000 mi, complaint #2211020
  23. #23

    power windows and locks

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE SENSORS FOR BOTH PASSENGER SIDE SLIDING DOORS FAILED TO FUNCTION PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT REACHED INTO THE VEHICLE TO RETRIEVE HER PHONE WHILE…"~500 mi, complaint #1600538
    • "DRIVING DOWN THE HIGHWAY IN NORMAL WEATHER CONDITIONS AND THE PASSENGER FRONT WINDOW JUST EXPLODED, COMPLETELY SHATTERED AND CAME INTO THE VAN, GLASS GOT ALL OVER MY PASSENGERS. THERE WAS NO ROCK OR OBJECT THAT HIT THE WINDOW."~13,000 mi, complaint #1550978
  24. #24

    steering rack mechanical

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR"~900 mi, complaint #1672971
  25. #25

    trunk or liftgate

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN OPENING PASSENGER SIDE BACK SLIDING DOOR, IT DOES NOT STAY IN THE OPEN POSITION AND SLIDES FORWARD AND CLOSES. IT IS VERY DANGEROUS AS CHILDREN CAN GET CAUGHT UP IN BETWEEN."~3,000 mi, complaint #1614598
    • "A SERIOUS SAFETY ISSUE EXISTS WITH ELECTRIC SLIDING AND RAISE/LOWER TAIL GATE DOORS. THIS IS MY THIRD CHRYSLER PACIFIC, 2014, 2017, AND NOW 2019. ON THIS 2019, IT DOES HAVE ONE DOOR, THE DRIVER SIDE SLIDER, THAT HAS A WARNING BUZZER IF LEFT OPEN WHEN THE VE…"~5,400 mi, complaint #1577594
    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE TAILGATE SAFETY LATCH FAILED TO OPEN AND THE CONTACT WAS TRAPPED FOR 45 MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUTTON CHRYSLER JEEP DODGE RAM ([…"~100,000 mi, complaint #1612183
  26. #26

    unintended acceleration

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN…"~900 mi, complaint #1659763
    • "WHILE MY WIFE WAS SITTING IN THE CAR WITH THE CAR RUNNING IN PARK THE CAR BEGAN TO GO IN REVERSE AND IT STARTED TO ACCELERATE AND BRAKES DIDNT WORK AND CAR CRASHED INTO A FENCE AND SHED. MULTIPLE WITNESSES CONFIRMED HER ACCOUNT AS SHE HAD WINDOW DOWN AND WAS…"~1,851 mi, complaint #1563324
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle would independently lurch forward and shake without warning. The contact linked the failure to an unknown recall however, the VIN tool showed no open rec…"~77,000 mi, complaint #1842532
  27. #27

    wiring harness

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2…"~18,179 mi, complaint #1772574
    • "The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, or while the vehicle was idling, the Auto START/STOP system light intermittently illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrie…"~121,419 mi, complaint #1908552
  28. #28

    brake pads and rotors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE…"~12,500 mi, complaint #1733767
  29. #29

    engine internal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I am the mechanic that was hard to work on this vehicle and I am feeling this out for the customer but I am submitting it in my name . Vehicle has code p105c and p0303. The first code is pending permanent and stored, it is saying the intake valve is stuck in a…"complaint #2020501
    • "The 2019 Chrysler Pacifica limited with 3.6l Pentastar engine had a check engine light come around 90,000 miles. The vehicle would suddenly lose acceleration power without warning, especially while getting onto the freeway. It was found that there is a known i…"complaint #2051222
  30. #30

    hv battery and range

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29…"complaint #2113760
    • "After safety recall 72B was performed on my 2019 Chrysler Pacifica Hybrid on 7/17/25, the vehicle's check engine light illuminated and it began experiencing charging failures. I've never experienced these issues prior to the recall being performed and the vehi…"complaint #2116581
  31. #31

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Loss of power steering, power cut out while driving. Batteries have to be replaced in less than a years time."complaint #2123158
    • "Power steering failure October 11, 2024. Car battery malfunction. Thankfully I was in the slow lane and was able to drift to the shoulder of the highway. My safety of my entire family was put at risk. This includes me, my wife and 2 kids. The problem was con…"complaint #2164353
  32. #32

    suspension arms and bushings

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "We purchased this vehicle new in August 2019. Since, we have had it in for service multiple times concerning a popping/creaking noise from the front suspension. Most recently, the vehicle has been at the dealership/service department since February 8, 2023,…"complaint #1890916
    • "I have less than 30,000 miles on my 2019 Chrysler Pacifica. I was told by the dealership both my lower front control arms need to be replaced. I have been hearing this squeaky sound for a couple of months I did not expect anything like this. The Dealership sai…"complaint #1911043
  33. #33

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE ALL SEASON TIRES PROVIDED WITH THE NEW VEHICLE ARE USELESS ON SNOWY ICY MINNESOTA ROADS. VERY LONG STOPPING DISTANCE. TWO EXPERIENCED VAN DRIVERS NOTICED THE DIFFERENCE RIGHT AWAY. THE EXTRA SMALL TREAD TOWARD THE MIDDLE OF THE WIDE TIRES DOES LITTLE TO IM…"~13,800 mi, complaint #1631178
  34. #34

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defe…"complaint #1760232
  35. #35

    airbag system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I am writing to express my deep dissatisfaction with the ongoing issues plaguing my car. This dissatisfaction is compounded by the fact that this car was brand new when I picked it up from the dealership, with no miles on it. Since then, I have encountered a s…"complaint #1971508
  36. #36

    cruise control conventional

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT…"~42,323 mi, complaint #1723338
  37. #37

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was getting my oil changed and the guy told me that my engine was no longer bolted down, that it can move all around. I called Chrysler and they told me that they would charge me to diagnose the problem and that it would not be covered under warranty. I took…"complaint #1905119
  38. #38

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "LARGE LEAK IN THE LEFT REAR OF THE VEHICLE. WATER CAME IN FROM A CURRENTLY UNKNOWN AREA AND RAN INTO ALL THE CREVICES BETWEEN THE INSIDE PANELS ON THE LEFT SIDE. SETTLED INTO THE CUBBIES ON THE LEFT SIDE. AND SOAKED THE CARPET IN THE BACK. ONLY OWNED THE VEHIC…"complaint #1616045
  39. #39

    fuel tank and lines

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND TH…"~35,700 mi, complaint #1721325
  40. #40

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT SHE LOCKED THE KEY FOB INSIDE THE VEHICLE WITH HER CHILDREN INSIDE. THE CONTACT STATED THAT THE VEHICLE HAD A FEATURE THAT ALLOWED HER TO ENTER THE VEHICLE BY PRESSING A BUTTON ON THE SLIDI…"complaint #1596774
  41. #41

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY 4 YEAR OLD SON WAS PLAYING IN THE RIGHT REAR SEAT. HE APPARENTLY PUSHED THE BUTTON THAT FOLDS THE SEATS. WE HAD OUR BACKS TURNED. WHEN WE TURNED AROUND THE SEAT WAS STARTING TO CRUSH HIM. THERE WAS NO IMMEDIATE WAY TO REVERSE THE SEAT CLOSING. WE HAD TO LET…"~2,379 mi, complaint #1559641
  42. #42

    seatbelt and pretensioner

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT RENTED A 2019 CHRYSLER PACIFICA. WHILE THE CONTACT'S EIGHT YEAR OLD DAUGHTER WAS SEAT BELTED IN THE REAR DRIVER'S SIDE SEAT, THE SEAT BELT SEIZED INTO THE LOCK. THE CONTACT HAD TO USE SCISSORS TO CUT THE SEAT BELT. ALSO, THE REAR PASSENGER SIDE…"~12,196 mi, complaint #1596911
  43. #43

    starter

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again."complaint #1786042
  44. #44

    steering column

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The steering wheel buttons on the left side do not work. I was trying to reset my oil life and the buttons do not work "complaint #1979074
  45. #45

    suspension struts shocks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently.…"complaint #1765379
  46. #46

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While driving on the interstate, it began to rain and proceeded to rain heavily. Initially started the wipers on intermittent low, then high, then low constant, and eventually high constant (highest setting). All of a sudden, drivers side wiper became un-syn…"complaint #1835103

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER PACIFICA directly.