2015 KIA SOUL

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine internal

    29 stranded, 197 unsafe, 1 broken, 5 annoyance

    232
    incidents
    Typical range: 73,000–115,000 mi

    Median 90,500 mi, based on 222 reports (37% had no usable mileage)

    • "CAR PURCHASED NEW IN FEB 2016. CAR HAD APPROXIMATELY 9,000 MILES ON IT AT THE TIME OF INCIDENT. MY DAUGHTER WAS DRIVING THE CAR AND UPON ARRIVING AT HER DESTINATION PARKED THE CAR. ON EXITING THE VEHICLE SHE AND HER FRIEND NOTICED SMOKE RISING FROM THE PASSENG…"~9,000 mi, complaint #1314572
    • "I WAS DRIVING HOME ON THE HIGHWAY FROM DINNER WITH MY FIANCE AND SON WHO'S 10 YEARS OLD DOING ABOUT 65. THE ENGINE FELT LIKE IT WAS STUTTERING SHAKING AND I LOOKED AT MY DASH BOARD AND ALL MY LIGHTS WERE BLINKING. I PULLED OFF THE HIGHWAY AND STARTED TO SMELL…"~70,000 mi, complaint #1705859
    • "RECALL NOTICE 19V120. CASE #13172862. 2015 KIA SOUL. WHEN I TOOK MY VEHICLE IN FOR A RECALL REPAIR MAY 8, 2019 IT WAS ALREADY PERFORMING IN NEGATIVE WAY IN ALIGNMENT WITH PROBLEMS LISTED ON THE RECALL NOTICE, WHICH INCLUDES KNOCKING NOISE FROM ENGINE, ILLUMINA…"~87,955 mi, complaint #1571600
    • "I HAD MY CAR INTO THE DEALER FOR UNKNOWN OIL LOSS, THE CAR WAS NOT BURNING IT OR LEAKING. I WAS INFORMED BY THE DEALER THAT IT WAS AN ISSUE BUT THERE ARE NO RECALLS ON IT. THEY TOOK THE ENGINE APART AND TOOK PICTURES TO SUBMIT TO KIA FOR ADVICE. KIA REFUSED TO…"~111,000 mi, complaint #1729785
    • "The contact stated that when taking the vehicle to complete recall repairs for NHTSA Campaign Number 20V750 (Engine) The contact was informed that due to the milage on the vehicle that the repaired did not have to be completed. The contact stated they have e…"~177,000 mi, complaint #2204819
  2. #2

    catalytic converter

    3 stranded, 97 unsafe, 3 broken

    103
    incidents
    Typical range: 94,000–130,000 mi

    Median 110,500 mi, based on 91 reports (53% had no usable mileage)

    • "THIS ISSUE HAS BEEN GOING ON FOR OVER A YEAR AND WE HAVE TAKEN IT TO A KIA DEALERSHIP A TOTAL OF 4TIMES. FIRST TIME THEY DID A DIAGNOSTIC AND ALL IT SHOWED WAS IT WAS LOW ON OIL. 2X WE HAD TO TOW IT TO THE KIA DEALERSHIP. WE WAS ON A HIGHWAY GOING UP THE SMAL…"~12,500 mi, complaint #1737652
    • "CHECK ENGINE LIGHT CAME ON WHEN I FIRST GOT IN THE CAR WENT TO A MECHANIC THE CODE SAID IT WAS AN OXYGEN SENSOR SWITCH WISH I HAD CHANGED LAST YEAR AND THEY RECALL AT THE KIA DEALER AFTER ABOUT TWO DAYS THE LIGHT WENT BACK OFF AGAIN WAS OFF FOR ABOUT A WEEK CA…"~94,000 mi, complaint #1711908
    • "CAR WHILE BE DELAYED IN SHIFTING GEARS AND THEN ALL THE SUDDEN ACCELERATE TOO FAST AND JERKS THE CAR, OIL KEEPS RUNNING REALLY LOW AFTER PUTTING OIL IN BUT NO VISIBLE LEAKS. ENGINE LIGHT CONTINUES TO COME ON READING CODE IS P0420 STATING PROBLEMS WITH CATALYTI…"~110,324 mi, complaint #1691782
    • "The contact owns a 2015 Kia Soul. The contact stated while driving at low speeds and accelerating the vehicle was pulling. The contact stated that while her daughter was driving there was an undetermined abnormal sound detected. There were no warning lights il…"~130,000 mi, complaint #1757220
    • "THERE WAS A RECALL ON THE CATALYTIC CONVERTERS AND THE DEALERSHIP IN COLUMBUS, GEORGIA, SAID THEY REPLACED IT. KIA OF COLUMBUS ONLY HAD THE CAR 20 MINUTES WHEN THEY SAID THEY WERE COMPLETELY DONE CHANGING THE PART OUT. NOW THERE'S A KNOCK IN THE MOTOR, THE CAR…"~150,000 mi, complaint #1746832
  3. #3

    engine stall or no start

    36 stranded, 64 unsafe

    100
    incidents
    Typical range: 71,000–119,000 mi

    Median 90,000 mi, based on 132 reports (35% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HEARD A LOUD NOISE AND HAD TO SHUT OFF AND RESTART THE VEHICLE IN ORDER FOR THE LOUD NOISE TO STOP. T…"~2,000 mi, complaint #1188110
    • "SEVENTEEN YEAR OLD DAUGHTER DRIVING HOME FROM SCHOOL IN 2015 KIA SOUL, WEDNESDAY, 29 JANUARY 2020. MIDWAY GOING UP A STEEP HILL ON A MAJOR BUSY HIGHWAY, THE CAR ENGINE STOPPED WHICH LEFT HER IN THE RIGHT HAND LANE OF A FOUR LANE HIGHWAY. HIGHWAY 64, FAYETTEV…"~71,000 mi, complaint #1642524
    • "WHEN DRIVING DOWN THE ROAD ON A CITY STREET GOING APPROXIMATELY 50 MPH, MY VEHICLE BEGAN TO MAKE KNOCKING NOISES AND THE SEIZED AFTER I PULLED OVER TO THE SIDE OF THE ROAD. WHEN I GOT OUT TO CHECK THE OIL IT HAD ALL LEAKED OUT ONTO THE ROAD CAUSING MY OIL TANK…"~86,000 mi, complaint #1636395
    • "SO I WAS ON MY WAY HOME FROM RUNNING ERRANDS, CURRENT SPEED WAS 45 BECAUSE OF TRAFFIC SIGNS AND THEN HAD TO YIELD BECAUSE I NEEDED TO TURN LEFT, STARTED GOING ONCE I WAS ABLE TO SO SPEED WAS ABOUT 0 THIS TIME, TRIED TO TURN AND START TO GET CAR UP TO SPEED AGA…"~106,000 mi, complaint #1745991
    • "WAS DRIVING THE VEHICLE EVERYTHING WAS NORMAL ALL OF A SUDDEN THE IT BEGAN TO SMELL LIKE IT WAS OVERHEATING. THEN CAR STARTED TO LOSE POWER AN STALLED OUT. I PULLED OVER LET IT SET FOR A GOOD 30 MINS. I CHECKED ALL THE FLUIDS EVERYTHING WAS GREAT. SO I START…"~286,300 mi, complaint #1744858
  4. #4

    engine oil consumption

    3 stranded, 88 unsafe, 4 annoyance

    95
    incidents
    Typical range: 69,000–120,000 mi

    Median 90,000 mi, based on 58 reports (54% had no usable mileage)

    • "I'VE BEEN HAVING TROUBLE WITH BURNING OIL, SIGNIFICANT OIL LOSE IN A SHORT TIME, HAVE ALREADY DONE THE OIL CONSUMPTION TEST, I ALREADY HAD THE KSDS SOFTWARE UPDATE, THE CAR STARTED JERKING AROUND AND SLOWED DOWN, LOST POWER, IT WAS FINALLY DETERMINED THEY WOUL…"~1,269 mi, complaint #1731869
    • "ON JANUARY 26 AROUND 9PM THE ENGINE OIL LIGHT CAME ON. THE VEHICLE WAS PULLED OVER IMMEDIATELY. THE NEXT MORNING 2 QUARTS OF OIL WERE ADDED AND THE KNOCKING STOPPED FOR ABOUT 5 MINUTES AND THEN IT STARTED AGAIN FOLLOWED SHORTLY THEREAFTER WITH SEVERE SHACKIN…"~66,000 mi, complaint #1644174
    • "I WAS DRIVING HOME AND CAR WAS MAKING A NOISE.SOUNDED LIKE A TRUCK.I CHECK THE OIL AND IT WAS VERY LOW AND DARK.IT HAD RECENTLY GOT AN OIL CHANGE.I PUT IN 3 QUARTS AND THEN IT WAS AT THE RIGHT LEVEL.IT STOPPED MAKING THE NOISE.BUT I SMELL GAS FROM THE TAILPIP…"~89,000 mi, complaint #1615845
    • "SUDDEN LOSS OF OIL WHILE IN MOTION ON A HIGHWAY RESULTED IN ENGINE FAILURE."~113,000 mi, complaint #1569502
    • "My oil is burning and it's been changed several times and is BLACK the next day plus my electrical system is messed up "~181,113 mi, complaint #1879531
  5. #5

    lighting exterior

    28 unsafe, 2 annoyance

    30
    incidents
    Typical range: 59,000–96,500 mi

    Median 84,000 mi, based on 26 reports (37% had no usable mileage)

    • "DRIVING AT NIGHT WHEN SUDDENLY MY KIA SOULS HEADLAMPS IN LOW BEAMS STARTED FLICKERING ON AND OFF IN FRONT OF A POLICE CAR NO LESS. *TR"~37,000 mi, complaint #1669573
    • "WHILE DRIVING, HEADLIGHTS WILL INTERMITTENTLY GO OUT."~66,000 mi, complaint #1611848
    • "HEADLIGHTS MYSTERIOUSLY BEGIN FLICKERING AFTER USING TURN SIGNAL OR FLICKER WITHOUT USING THE TURN SIGNAL. LIGHTS HAVE TURNED COMPLETELY OFF WITHOUT WARNING AT NIGHT CREATING AN EXTREMELY UNSAFE CONDITION."~85,000 mi, complaint #1579180
    • "THE HEADLIGHTS FLICKERED ON AND OFF REPEATEDLY AND THEN REMAINED OFF. THIS HAPPENED SEVERAL TIMES, INITIALLY WHILE THE VEHICLE WAS MOVING AND THEN PARKED. THIS OCCURRED IN AN APARTMENT PARKING LOT."~101,600 mi, complaint #1597255
    • "THE LIGHTS GO OUT WHEN I TURN MY TURN SINGLE ON OR WHEN I SWITCH FROM LOW BEAMS TO HIGH BEAMS.IT HAPPENS STANDING STILL OR MOVING.IT STARTED AWHILE AGO DON'T KNOW THE MONTH IT WAS SOMETIME LAST YEAR."~790,000 mi, complaint #1486692
  6. #6

    other

    2 stranded, 17 unsafe, 8 annoyance

    27
    incidents

    Commonly reported, insufficient mileage data - n=16, median 49,000 mi, no reliable range below 25 reports.

    • "SAFETY RECALL, (NHTSA RECALL NUMBER:15V736) I RECEIVED A RECALL NOTICE DATED 12/8/15, AND WENT TO THE DEALER ON 12/21. THEY DIDN'T HAVE THE PARTS AND/OR TOOLS TO EFFECT THE REPAIR. I HAVE SINCE CALLED KIA CUSTOMER ASSISTANCE ONCE AND THE DEALER TWO MORE TIMES…"~3,200 mi, complaint #1254379
    • "WHILE DRIVING 70MPH ON A HIGHWAY, MY KIA SOUL SPONTANEOUSLY BURST INTO FLAMES UNDERNEATH A STRANGER STOPPED WITH A FIRE EXTINGUISHER LUCKILY. FIRE DEPT SAYS HAD WE NOT USED THE EXTINGUISHER, MY CAR QUITE LIKELY WOULD HAVE EXPLODED. PRIOR TO INCIDENT, I HAD…"~45,000 mi, complaint #1694898
    • "TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT FIRE AND BURST INTO FLAMES. THE CONTACT STATED THAT A NEIGHBOR ALERTED HER THAT THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A REPORT WAS FILED BY THE FIRE DE…"~57,000 mi, complaint #1459764
    • ""TAKATA RECALL" MY CAR HAS A BURNING SMELL AFTER EVERYTIME I DRIVE IT. ""~74,000 mi, complaint #1507555
    • "THIS USED CAR WAS SOLD TO ME WITH UNFIXED RECALL. RECALL WAS NOT DISCLOSED AT TIME OF PURCHASE. *TR"~88,000 mi, complaint #1671031
  7. #7

    brake hydraulics

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=10, median 21,000 mi, no reliable range below 25 reports.

    • "CAR WOULD NOT BRAKE AS IT PULLED INTO A PARKING SPOT. ENDED UP STOPPING IN A STOREFRONT. NO SIGNIFICANT VISIBLE DAMAGE. NO AIRBAGS DEPLOYED. ALL THREE PASSENGERS (INCL ONE 3 YR OLD) WERE COMPLETELY UNSCATHED. *TR"~4,000 mi, complaint #1176658
    • "WHEN APPROACHING AN INTERSECTION, THE BRAKES FAILED ON MY WIFE'S 2015 KIA SOUL. SHE PRESSED THE BRAKE PEDAL SEVERAL TIMES, BUT THEY NEVER PRESSURIZED. FORTUNATELY THE AIRBAGS WORKED WELL, AND SHE WAS NOT SERIOUSLY INJURED IN THE ACCIDENT. THE DRIVER AND PASSEN…"~9,000 mi, complaint #1270375
    • "I WAS DRIVING [REDACTED ADDRESS] US1, CAR IN FRONT OF ME REAR ENDED THE CAR IN FRONT OF IT. I PLACED FOOT ON BRAKE AND DIDNT SEEM TO BE SLOWING QUICK ENOUGH. I THEN PLACED BOTH FEET ON BRAKE TO STOP AND STILL HIT THE CAR INVOLVED IN ACCIDENT."~12,500 mi, complaint #1278407
    • "The contact owns a 2015 Kia Soul. The contact stated that while driving at 20 MPH, the brakes became inoperable. There were no warning lights illuminated. The contact stated that the vehicle was towed to the local dealer for Service Campaign SC334 - Brake Line…"~126,000 mi, complaint #2176101
    • "I HAVE A 2015 KIA SOUL THAT IS LESS THAN 5 YEARS OLD WITH 83000. MILLS ON IT AND THE BREAKS LINES RUSTED OUT WITCH CAUSED A COMPLETE BREAK FRAILER . I WAS EXITING OFF A FREEWAY OFF RAMP AND WENT TO USE THE BREAKS ON THE VEHICLE AND THEY WENT COMPLETELY OUT . I…"~830,000 mi, complaint #1705846
  8. #8

    airbag system

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=14, median 5,500 mi, no reliable range below 25 reports.

    • "MY SON WAS IN A REAR-END COLLISON IN HIS 2015 KIA SOUL, THAT ALSO PUSHED HIM INTO THE PERSON IN FRONT OF HIM. MY SON WAS AT A STOP AS WELL AS THE VEHICLE IN FRONT OF HIM, WHEN A MID SIZED SUV DOING APPROXIMATELY 30-40MPH SLAMMED ON HER BRAKES AND REAR ENDED…"~6,743 mi, complaint #1220723
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT CRASHED INTO AN EIGHTEEN WHEELER AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAIN BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED.…"~10,500 mi, complaint #1245976
    • "I WAS GOING 65 MPH, WITH MY CRUISE CONTROL ON, WHILE IT WAS RAINING. I HIT SOME STANDING WATER, WHICH CAUSED ME TO HYDROPLANE. I COULD NOT GAIN CONTROL OF MY VEHICLE, SO I ENDED UP SPINNING AND HITTING A CONCRETE BARRIER. NONE OF MY AIRBAGS DEPLOYED. THANKFULL…"~89,000 mi, complaint #1698960
  9. #9

    acceleration loss or hesitation

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "CAR HESITATES WHEN ACCELERATING AT AN INTERSECTION LEAVING YOU TEMPORARILY WITHOUT POWER. DEALER ACKNOWLEDGES THE PROBLEM, BUT SAYS IT IS WITHIN SPECS AND THERE IS NO FACTORY FIX."~4,000 mi, complaint #1264021
    • "HAVE HAD PROBLEMS WITH SAME PROBLEM SINCE 2020 TOOK IT IN ROUGHLY 5 TIMES FOR SAME THING SAID WAS CATALYTIC CONVERTER THEY PUT NEW ONE IN NOT FIXED WHEN I PUSH DOWN ON GAS PEDAL IT HESITATES FOR 3-4 SECONDS THEN KICKS IN DRIVES FOR A WHILE THEN IT SHUTS IT DOW…"~55,329 mi, complaint #1733826
    • "DRIVING ON A CITY STREET AND CAR ENGINE LIGHT BEGAN TO FLASH RAPIDLY THEN MY CAR STARTED JERKING AND HESITATING WHEN COMING TO A STOP"~85,000 mi, complaint #1712557
    • "The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle failed to exceed 40 MPH. The vehicle then stalled without warning and was parked on the side of the roadway. The cause of the failure was not yet deter…"~109,000 mi, complaint #1791181
  10. #10

    engine cooling

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=17, median 112,500 mi, no reliable range below 25 reports.

    • "ENGINE TEMPERATURE IS READING HIGH. THIS HAS NOT OCCURRED BEFORE."~31,131 mi, complaint #1551321
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE TO ALLOW IT TO COOL OFF. THE CONTACT WAS ABLE TO RESTART THE VEHICLE…"~60,000 mi, complaint #1599870
    • "RADIATOR GETS DAMAGED BY ROAD DEBRIS BECAUSE OF FAULTY GUARD. CAUSES POOR VENTILATION CONTRIBUTING TO SYSTEM FAILURE AND BUILD UP OF UNVENTILATED CAUSTICS"~68,000 mi, complaint #1602086
    • "The contact owns a 2015 Kia Soul. The contact stated that while at a stop light, the vehicle shutoff with the temperature gauge indicating that the engine was overheated. The contact had the vehicle towed to an independent mechanic; however, the mechanic was u…"~132,000 mi, complaint #1857355
    • "The contact owned a 2015 Kia Soul. The contact stated that while driving at 65 mph, the vehicle stalled then the contact saw on the rearview mirror that there was smoke coming from the rear of the vehicle. The contact pulled over and a bystander helped open th…"~141,000 mi, complaint #1763590
  11. #11

    battery and charging

    2 stranded, 5 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "KIA SOUL [REDACTED ADDRESS] SPEEDS, SERVICE CENTER BLAMES BAD BATTERY. ALSO CAR STRANDS ME BY FAILING TO START TWENTY MINUTES LATER IT STARTS FINE. I BLAME ELECTRICAL SYSTEM THAT MAY HAVE TAKEN OUT MY BATTERY. BAD BATTERY OR NOT, A CAR SHOULD NOT FAIL AT HI…"~30,000 mi, complaint #1530210
    • "CAR WON'T START WHEN COLD. IT HAPPENED WHEN IT HAS BEEN SITTING FOR LONGER PERIODS OF TIME OVER 3 OR 4 HOURS. CAN BE JUMPED TO START ,AND IF I CHARGE IT OVER NIGHT IT WILL START 2 OR 3 TIMES BUT WILL THEN NOT START. WHEN TRYING TO START IT MAKES A SERIES OF CL…"~35,000 mi, complaint #1619898
    • "CONTINUOUSLY HAVING MY BATTERY GO DEAD, BUT LOCKS AND LIGHTS WORK AT THE TIME THE. ARTERY IS DEAD. WHEN YOU GO TO START THE CAR YOU HEAR A SERIES OF CLICKS,BUT WON'T TURN OVER. WHEN YOU GO TO JUMP START THE BATTERY IT TAKES ONLY 30 SECONDS TO A MINUTE TO START…"~43,260 mi, complaint #1398633
    • "WE JUST RECEIVED OUR SOUL BACK FOR THE LATEST KIA RECALL SERVICE AFTER BEING 1 WEEK AT THE DEALERSHIP, WHILE DRIVING THE CAR ENGINE SHUT OFF IN THE MIDDLE OF THE TRAFFIC ALMOST CAUSING ACCIDENT AND INJURY. CALLED DEALERSHIP RICK CASE KIA (SUNRISE FL) THEY ASKE…"~72,110 mi, complaint #1575396
    • "HEADLIGHTS STARTED FLASHING ON AND OFF IN A 3 FLASH AMBER LIGHT SEQUENCE. DASH LIGHTS WERE ON. KEYLESS ENTRY WOULD NOT WORK. MANUAL KEY ENTRY REQUIRED. CAR WOULD NOT START AND LIGHT MALFUNCTION CONTINUED UNTIL ALL SYSTEMS ARE DEAD. PLANNING TO TAKE TO MECHANIC…"~79,000 mi, complaint #1686217
  12. #12

    seatbelt and pretensioner

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "AFTER BUCKLING THE SEAT BELT ON THE FRONT PASSENGER SEAT AND GOING DOWN THE ROAD IF YOU TRY TO LEAN FORWARD ONE FINDS THAT THE SEAT BELT IS LOCKED AND WILL NOT PERMIT ANY MOVEMENT YOU HAVE TO RELEASE THE SEAT BELT AND THEN RETURN IT TO ITS PARKED POSITION AND…"~512 mi, complaint #1184670
    • "I HIRED THIS CAR FROM THRIFTY RENTAL CARS, AND WAS IN A COLLISION ON THE I80 FREEWAY, WHEREIN I HIT THE VEHICLE IN FRONT DURING STOP-START TRAFFIC, I WAS TRAVELLING WAY BELOW THE SPEED LIMIT. THE SEAT BELT DID NOT HOLD ME IN PLACE, AND I FLEW FORWARD OVER THE…"~31,393 mi, complaint #1362511
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT [REDACTED ADDRESS], WENDELL, NC 27591, [REDACTED PHONE]) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. T…"~69,000 mi, complaint #1585918
    • "The contact owns a 2015 Kia Soul. The contact stated that while her son was driving at 30 MPH, after becoming briefly distracted, the vehicle ahead dramatically reduced speeds, and as a result, he collided with the rear of that vehicle. After this, the seat be…"~80,000 mi, complaint #1910598
    • "The contact owns a 2015 Kia Soul. The contact stated that the front passenger’s seat belt failed to latch and lock securely. The rear middle seat belt was difficult to close. The contact stated that the check engine warning light was illuminated. The vehicle w…"~104,000 mi, complaint #2086571
  13. #13

    steering rack mechanical

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=12, median 35,000 mi, no reliable range below 25 reports.

    • "I WAS COMING OUT OF A RED LIGHT INTERSECTION AND WHEN I TRIED TURNING TO THE LEFT THE CAR WOULD NOT TURN AND KEPT GOING STRAIGHT. IT TURNED MINIMALLY AND HIT THE CURB SCRATCHING THE 2 PASSENGER SIDE WHEELS (FRONT AND BACK). NO AIRBAGS WERE DEPLOYED AS I WAS…"~7,500 mi, complaint #1255645
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT. THE CONTACT STATED THAT THE VEHICLE DROVE UP ONTO A SIDEWALK, WHERE ALL FOUR TIRES WERE PUNCTURED, THE OIL PAN WAS DAMAGED, THE SUBFRAME WAS BEN…"~20,000 mi, complaint #1248493
    • "The contact owns a 2015 Kia Soul. The contact stated while driving 60 MPH, he heard an abnormal sound while turning the steering wheel in either direction. The contact stated no warning light was illuminated. The contact continued driving to his destination. T…"~50,000 mi, complaint #1820780
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE VEHICLE WAS STOPPED WHILE THE ENGINE WAS RUNNING, THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE STEERING COLUMN. THE CONTACT CALLED SEELYE KIA OF BATTLE CREEK (LOCATED AT [REDACTED ADDRESS], BATTLE CREEK, MI…"~105,000 mi, complaint #1605493
    • "DRIVING DOWN THE HIGHWAY WENT TO MAKE A TURN AND THE STEERING WHEEL CAME LOOSE. I ALMOST LOST CONTROL AND CRASHED. THERE'S A LOUD CLICKING NOISE WHEN YOU TURN THE STEERING WHEEL"~116,000 mi, complaint #1727278
  14. #14

    steering electric assist

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING LOST POWER AND THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO ROLL OVER FIVE TIMES BEFORE CRASHING INTO A MAILBOX. ALL THE AIR BAGS DEPLOYED. THE LOCAL POLICE, THE FIRE…"~3,000 mi, complaint #1240561
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). WHILE DRIVING 20 MPH, WITHOUT WARNING, THE STEERING FAILED. THE STEERING WHEEL BECAME DIFFICULT TO TURN AND, AS A RESULT, THE CONTACT CRASHE…"~9,000 mi, complaint #1251027
    • "IN MOTION AT HIGHWAY SPEEDS GOING STRAIGHT FOR ABOUT 5 MINUTES STEERING GETS HARD TO MAKE SMALL CORRECTIONS TO THE POINT OVER CORRECTING BECOMES A PROBLEM. PROBLEM GETS WORSE DURING RAIN / WET WEATHER."~46,500 mi, complaint #1469373
  15. #15

    fuel tank and lines

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "JUNE 18, 2019-DRIVING ON HIGHWAY, STARTED TO PASS A SLOW MOVING VEHICLE, PRESSED ACCELERATOR AND IT WOULD NOT GO FASTER AT FIRST, THEN IT DID GO A LITTLE FASTER. I MOVED BACK INTO DRIVING LANE AND PROCEEDED BUT I SLOWED DOWN TO 55 MPH (POSTED SPEED LIMIT 70) .…"~60,400 mi, complaint #1576875
    • "HIGH PRESSURE FUEL LINE (PLASTIC) RUPTURED, VEHICLE CAUGHT ON FIRE WHILE DRIVING. LUCKILY PULLED OVER AND PASSER-BY STOPPED WITH FIRE EXTINGUISHER. COST OF REPAIR IN EXCESS OF $5000, KIA CORPORATE REFUSES TO TAKE RESPONSIBILITY, INSURANCE DOES NOT COVER."~166,629 mi, complaint #1557397
  16. #16

    starter

    2 stranded, 3 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HATFIELD KIA ([REDACTED ADDRESS], COLUMBUS, OH 43228, [REDACTED PHONE]) WHERE THE CONTACT WAS INFO…"~30,400 mi, complaint #1502394
    • "MY CAR HAS STARTER PROBLEMS. STARTER CLICKS AND GRINDS. WAS COMPLETELY DEAD THE FIRST TIME AND WAS JUMP STARTED. AT THE DEALER, IT WAS COMPLETELY DEAD AND COULDN'T BE JUMP STARTED. THEY HAVE REPLACED THE STARTER 3 TIMES AND TELL ME IT'S DEFECTIVE STARTERS. I…"~47,000 mi, complaint #1454661
    • "CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO…"~81,000 mi, complaint #1637983
    • "MY 2015 KIA SOUL BASE MT IS HAVING TROUBLE STARTING THE KEY WON'T TURN OVER THE IGNITION. OR THE IGNITION WILL TURN AND GET STUCK TO WHERE YOU CAN JUST PULL THE KEY OUT"~130,000 mi, complaint #1637415
  17. #17

    throttle and pedal

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "KIA COUNTRY OF CHARLESTON, SOUTH CAROLINA SOLD ME A NEW 2015 KIA SOUL WHILE UNDER AN ACTIVE RECALL, PRIOR TO THE RECALL WORK BEING COMPLETED, IN APPARENT VIOLATION OF 49 U.S.C., SECTION 30112(A)(3). KIA SERVICE CAMPAIGN 116, A SAFETY RECALL TO CORRECT A POTENT…"complaint #1180976
    • "CONSUMER CHECKED THE VIN AGAINST THE RECALL WEBSITE AND IT SHOWED A RECALL ON THE ACCELERATOR PEDAL AND THE RECALL SHOWED AS INCOMPLETE. *BF THE CONSUMER STATED THE VEHICLE WAS A RENTAL. *JB UPDATED 04/06/16*LJ"complaint #1263646
    • "TAKALA RECALL WHEN I PUSH ON GAS PEDAL IT TAKES 3-10 SECONDS TO KICK IN ACTS LIKE ITS NOT GETTING ANY GAS LET UP ON GAS PEDAL THEN IT KICKS INHAPPENS 3-4 TIMES A DAY THE WINDOW WORKS WHEN SLID DOWN DOESN'T TAKE A HOLD WHEN TRY TO RAISE IT BACK UP BUT NOT ALL T…"complaint #1553585
    • "Accelerator is beginning to catch at three distinct points when pressed halfway down or greater. The accelerator seems bent and proceeding in accordance with these recall codes: NHTSA 15V123000 and Kia SC116. These codes are for 2014-2015 Kia Souls manufacture…"complaint #1756349
    • "Subject: Possible Design Flaw in Accelerator Pedal – Kia Soul 2015 Dear Kia/NHTSA Representative, I am the owner of a 2015 Kia Soul and would like to report a concern regarding the design of the accelerator pedal. I have observed that when the vehicle is tur…"complaint #2110124
  18. #18

    wiring harness

    1 stranded, 3 unsafe, 1 broken

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CHRONIC DEAD CAR. BATTERY TESTS FINE, NO DRAWS AND WAS REPLACED TO ENSURE FAILURES WERE NOT THE BATTERY. 30 DAYS OUT OF SERVICE TO DATE. DEALER/MANUFACTURER CANNOT DIAGNOSE ISSUE. THERE HAVE BEEN NOISES FROM FUSE BOX UNDER HOOD WHILE CAR IS DEAD. CLICKING…"~5,400 mi, complaint #1340103
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS FAILED WITHOUT WARNING. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PLUGS WERE MELTED. THE CONTACT ALSO STATED THAT THE REAR…"~77,000 mi, complaint #1406067
    • "The contact owns a 2015 Kia Soul. The contact stated that while parked, the entire instrument panel had become inoperable and the vehicle had started to smoke. The origin of the fire was unknown. The check engine and electrical warning light were illuminated.…"~160,000 mi, complaint #1944518
  19. #19

    hv battery and range

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Kia issued recall 23V218 in relation to the High Voltage Battery being able to short curcut and catch fire. They don't know for sure the cause, nor do they have a remedy in place yet. If my car can randomly catch fire, that sounds like a pretty big saftey reca…"complaint #1914245
    • "On April 11,2024, I attempted to drive my Soul EV out of the parking lot of my place of employment going less than one block only to have the power severely limited (from a speed of 40mph to 15mph on a busy road at rush hour). I was able to safely get myself t…"complaint #1983531
    • "Vehicle recalled by Kia for potential for short and resultant fire from battery pack. Recall performed, traction battery found to be defective. Vehicle taken and held by Kia for six months while awaiting back-ordered replacement traction pack. Advised by Kia s…"complaint #1996818
    • "The concern, is that Kia recently (2023) recalled the BMS (and potentially the HV Battery) for vehicles as old as 2015 on the Koa Soul EV, and their warranty on said parts is 10 yrs or 100k miles. The concern is that there is no extended warranty period FOR th…"complaint #2076193
  20. #20

    steering column

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE STEERING COLUMN, SHIFTER, AND BRAKES FAILED TO OPERATE. AS A RESULT, THE VEHICLE WAS INVOLVED IN A SIDE IMPACT COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO THE DEALER.…"~11,000 mi, complaint #1310799
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FINDLAY KIA ([REDACTED ADDRESS], LAS VEGAS, NV 89146) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED A…"~12,000 mi, complaint #1385257
    • "I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERI…"~33,950 mi, complaint #1653154
    • "I HAVE 2015 KIA SOUL. THE KIA HAS 34,000 SOMETHING MILES ON IT. I WAS DRIVING IT, AND WHEN I MAKE LEFT AND RIGHT TURNS IN THE KIA IT MAKES A LOUD POPPING SOUND IN THE STEERING COLUMN. I WAS DRIVING HOME TODAY FROM WORK AND WHEN I MADE A LEFT TURN IT WAS LOUD P…"~34,000 mi, complaint #1404964
  21. #21

    control module

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MY CHECK ENGINE LIGHT HAS BEEN ON FOR A WEEK. I'VE TAKEN IT TO THE DEALER THREE TIMES BEFORE AND WAS TOLD IT HAD A CODE OF P05A. THEY ALSO SAID THAT THEY CAN'T FIX IT. I'VE EVEN SPOKEN TO KIA, AND WAS TOLD THAT THEY ARE WORKING ON A SOLUTION. I DON'T WANT TO…"~45,965 mi, complaint #1739667
    • "THE CAR COMPUTER IS NOT REGISTERING THE CORRECT GEAR THE CAR IS PLACED INTO, THUS CAUSING THE CAR TO BYPASS CRITICAL SAFETY FEATURES. THE CAR'S POWER TRAIN, ELECTRIC SYSTEMS, AND FUEL SYSTEMS FAIL INTERMITTENTLY AS A RESULT OF FAILING NEUTRAL SAFETY INHIBITOR.…"~80,000 mi, complaint #1615904
  22. #22

    evap system

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I GET AN ERROR CODE P050A IN TEMPERATURES BELOW 50 F AFTER STARTING THE CAR. THE CSR HAS 68K MILES ON IT. THIS CODE RELATES TO COLD START IDLE AIR CONTROL PERFORMANCE. HAD THE CAR IN THE SHOP AND A FAULTY PURGE SOLENOID WAS REPLACED AND THROTTLE BORE CLEANED.…"~68,000 mi, complaint #1743274
    • "The contact owns a 2015 Kia Soul. The contact stated while driving 38 MPH, the vehicle lost motive power and stalled. The check engine warning light then illuminated. The vehicle was restarted and operated as needed. The vehicle was taken to the dealer to be d…"~77,424 mi, complaint #1884328
  23. #23

    exhaust system

    1 stranded, 1 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "NO WARNING. NO CHECK ENGINE LIGHT. VEHICLE LOST POWER. DEALER REPORTED PLUGGED EXHAUST. OCCURED WHILE DRIVING FROM HOME TO GET ON HIGHWAY. I AM THE ORIGINAL CAR OWNER. UNSUPPORTED IN EFFORTS TO GET WARRANTIED. THE 1.6 VS 2.0 LITER WAS RECALLED. CLEARLY A ISSUE…"~93,269 mi, complaint #1611690
    • "I BROUGHT MY VEHICLE UP TO BENSON KIA TO GET RECALLS REPAIRED ON MY 2015 KIA SOUL. THERE WERE ISSUES WITH THE CATALYTIC CONVERTER DUE TO A RECALL AND I WAS INFORMED BY THE SERVICING STATION AT BENSON KIA THAT THE ISSUE WAS RESOLVED. THERE IS A RATTLING NOISE…"~116,193 mi, complaint #1680196
  24. #24

    key fob and immobilizer

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "IN STARTING THE CAR, I HAVE HAD A DOZEN INCIDENTS WHERE THE IGNITION IS FROZEN AND I CAN NOT TURN THE KEY. I TRY WIGGLING THE STEERING WHEEL, WIGGLING THE GEARS, REMOVING THE KEY, WAITING, ETC. ON SEVERAL OCCASIONS IT HAS BEEN 5 MINUTES BEFORE I WAS FINALLY A…"~35,500 mi, complaint #1640987
  25. #25

    sunroof

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WAS DRIVING DOWN AN INTERSTATE ON A JULY AFTERNOON. TEMPERATURE IN THE MID 90'S WITH AC SET ON 72. DRIVING WITH NO CARS AROUND AT 60MPH AND ALL OF A SUDDEN HEAR WHAT SOUNDS LIKE A GUN SHOT. I LOOKED AROUND TO SEE IF I COULD SEE ANYTHING WRONG AND DID NOT SE…"~530 mi, complaint #1207254
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING AT 25 MPH, THE SUNROOF GLASS SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE F…"~4,000 mi, complaint #1177116
    • "DRIVING ~75MPH DOWN THE HIGHWAY WHEN MY PANORAMIC SUNROOF RANDOMLY EXPLODED OUTWARDS. SMALL PIECES OF GLASS THEN FELL ON MYSELF, MY WIFE, AND OUR TWO KITTENS. THERE WAS NO APPARENT CAUSE. THERE WERE NO OTHER VEHICLES CLOSE BY. I HAD TO FILE AN INSURANCE CLAIM…"~60,000 mi, complaint #1711815
  26. #26

    timing belt or chain

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2015 Kia Soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved DTC codes P007 and P008 and inform…"~62,000 mi, complaint #1851711
    • "PURCHASED USED WITH APPROX 30K MI FROM KIA DEALER. HAD OIL CHANGED APPROX EVERY 4K MI. HAD OIL CHANGED AT 131,157 MI ON 5/9/2019. ON 6/28/2019, WAS DRIVING ON INTERSTATE AND ENGINE STARTED MAKING TERRIBLE NOISE WITH SEVERE SYNCOPATED VIBRATIONS AND SAW SOM…"~135,191 mi, complaint #1598096
  27. #27

    transmission automatic

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY TRANSMISSION IS SLIPPING AND WILL NOT SHIFT"~120,000 mi, complaint #1738697
  28. #28

    unintended acceleration

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "ENTERED LEASE ON 2015 KIA SOUL EXCLAIM ON 2-9-15 WHEN LEASE FOR 2012 KIA SOUL EXCLAIM WAS ABOUT TO TERMINATE. EVER SINCE PURCHASE, WHEN I COME TO A COMPLETE STOP AND AM IDLING AT A STOPLIGHT, THE CAR WILL FEEL LIKE IT WANTS TO GO. I'VE TAKEN THE CAR INTO DEALE…"~6,500 mi, complaint #1240946
    • "ON THE EVENING OF JULY 22,2019 I WAS LEAVING TARGETS PARKING LOT PUT MY VEHICLE IN REVERSE AND WHEN I PUT IN DRIVE MY 2015 KIA SOUL TOOK OFF. THE RPMS WERE THE HIGHEST IT COULD GO GOING 40 MILES P HOUR IN A BUSY LOT ALL I COULD WAS HONK MY HORN. I TRIED THE BR…"~40,000 mi, complaint #1623368
    • "DRIVING ON HIGHWAY AND THE CAR EXCELERATED ALL OF A SUDDEN TO A HIGHER SPEED. THIS HAS HAPPEN SVERAL TIMES"~48,000 mi, complaint #1630181
  29. #29

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE VEHICLE STIBILITY CONTROL LIGHT COMES ON WHEN IT WANT , WHICH IS THE PART OF THE (ABS). THE VEHICLE HAS BEEN SEVERAL TIMES TO RESOLVE THE PROBLEM WITH NO LUCK. THE LIGHT WILL GO OFF WHEN YOU TURN OFF THE VEHICLE. I DO ALSO HEAR A CLICKING NOISE FROM TH…"~14,000 mi, complaint #1358474
  30. #30

    brake pads and rotors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I purchased my car in March of 2020. A month after I had my car the brake pads wore out with NO indication and the calipers broke. I called Kia and explained what the issue was. They tried to blame my mechanic. I told them that their technicians had to have…"complaint #1756148
    • "Last summer I began to experience issues with the Right Rear Caliper. I was told that it was the pin and the caliper needed replaced. I went through no less than 3 mechanics and was told it was a NON-STOCK item and they didn't know when it would be available.…"complaint #1870000
  31. #31

    emissions aftertreatment

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • " CAR MAKE AND MODEL- KIA SOUL 1.6 2015 ON OR AROUND 07/05/2019, A CHECK ENGINE LIGHT CAME ON THE CAR DASHBOARD, I CALLED CHERRY HILL KIA IN NEW JERSEY AND WAS ASKED TO BRING THE CAR IN FOR AN SC176 ECU UPGRADE. IN LESS THAN A YEAR AFTER THE UPGRADE THE SAME…"~123,000 mi, complaint #1681034
  32. #32

    engine head gasket

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2015 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT RELATED TO REPAIRS MADE RELATED TO SAFETY RECALL. THE CONSUMER STATED THERE WAS A LEAK CAUSED BY A DEFECTIVE VALVE COVER GASKET."complaint #1762971
    • "My engine light came on about 6 months ago because I was smelling a gas. I had it run on a code computer and it just showed a gasket needed changed. I didn't think that that was serious enough to address urgently because was unsure how much the cost would be.…"complaint #2219527
  33. #33

    noise or vibration unspecified

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "FIRST OCCURRED AT 134 MILES ON MY 2015 KIA SOUL...BOUNCY VIBRATING SHAKY RIDE COULD BE FELT UNDER MY FEET LIKE SOMETHING BUMPING THE BOTTOM OF THE CAR AND IN THE STEERING WHEEL LIKE SOMEONE WAS TAPPING ON IT CONTINUOUSLY. PASSENGERS FRONT AND REAR CAN FEEL TH…"complaint #1232418
    • "MY CAR HAS A RECALL ON IT . SERVICE DUDE SAY IT PASSED THE RECALL TEST AND I JUST CHECKED AND IT SAID RECALL INCOMPLETE CAR HAS BEEN MAKING A LOUD RATTLING NOISE SINCE I PICKED IT UP THE FIRST THEY " FIXED " MY CAR"complaint #1744264
  34. #34

    power windows and locks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY KIA SOUL ELECTRONIC DOOR LOCKS OPERATE IN A RANDOM AND DANGEROUS FASHION. I UNLOCKED THE CAR AND PUT MY PUPPY IN THE VEHICLE AND CLOSED THE DOOR NOT KNOWING THAT MY KEYS WERE STILL IN THE CAR; ALL THE DOORS IMMEDIATELY LOCKED AND I HAD TO BREAK THE WINDOW…"~15,000 mi, complaint #1301207
    • "YOU CRANK THE CAR THE DOORS LOCK. YOU LOSE ELECTRIC POWER YOU CAN'T OPEN THE DOORS!! NO WAY TO GET OUT OF CAR!! WAS LUCKY ONE WINDOW WAS DOWN!!ALL DOORS NEED TO BE ABLE TO OPEN WITH OUT POWER< WHAT IF ON FIRE OR IN WATER?? THE CAR WAS SETTING IN PARKING L…"~36,000 mi, complaint #1317148
  35. #35

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT LEASED A 2016 KIA SOUL EQUIPPED WITH NEXEN TIRES, TIRE LINE: CP671, TIRE SIZE: 205-60-R16(NA), DOT NUMBER:021320S2WR2. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE PASSENGER SIDE FRONT TIRE EXPERIENCED A BLOWOUT. THE CONTACT TEMPORARILY…"~22,337 mi, complaint #1596765
    • "DRIVING ON HIGHWAY 70 AND NOTICED THAT MY TIRE WAS GETTING LOW. I GOT OFF THE HIGHWAY JUST IN TIME. THE TIRE SHOP. AT [REDACTED ADDRESS], BRECKENRIDGE HILLS, MO 63114 AT 5PM. THE TWO YOUNG MEN CAME OUT LAUGHING AND ONE CHANGED MY TIRE. LEFT THE SHOP AND 30 MI…"~70,000 mi, complaint #1702823
  36. #36

    transmission manual clutch

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35 MPH, THE MANUAL TRANSMISSION WAS SHIFTED TO SECOND GEAR AND THERE WAS SIGNIFICANT POWER LOSS IN THE MOMENTUM OF THE VEHICLE. THE VEHICLE WAS ALMOST TO THE POINT OF STALLING BEFORE THERE WAS SUDDEN ACCELERA…"~2,000 mi, complaint #1263456
    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 35-45 MPH, THE MANUAL CLUTCH SLIPPED AND LOST FUNCTIONALITY WITHOUT WARNING. THE CONTACT NOTICED AN ABNORMAL ODOR PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO PITRE KIA ([REDACTED ADDRESS], ALBUQUERQUE, NM…"~46,000 mi, complaint #1451629
  37. #37

    ac compressor and refrigerant

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY CAR IS ONLY 3 YEARS OLD, 112,000 MILES AND MY AIR CONDITIONING COMPRESSOR WENT OUT. THE FIX IS OVER $800. I HAVE OWNED 6 CARS IN MY LIFETIME AND HAVE NEVER HAD THIS HAPPEN, I'VE NEVER EVEN RAN OUT OF FREON IN MY CARS."~112,000 mi, complaint #1492195
  38. #38

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2015 Kia Soul. The contact stated that while operating the vehicle the braking system was erroneously activated, causing the brakes to engage without the brake pedal being depressed. Additionally, while driving at various speeds, the vehicle…"~32,000 mi, complaint #1869665
  39. #39

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "put car in reverse and camera worked normal. when placed in drive camera contuined to stay on so i was drivieng with the camera showing me my back end . i feel this is dangerous. arrived at destnation and placed in park, turned car off and camera still was on…"complaint #1764903
  40. #40

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE BRAKE PAD COVERING THE BRAKE PEDAL SLID OFF. THIS MAY IMPACT BRAKING IN SUDDEN STOP SITUATIONS."~54,300 mi, complaint #1531827
  41. #41

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "COMPLETE WINDOW VISIBILITY BLOCKED BY SEVERE FOGGING WITHIN TEN SECONDS AT 60 MILES PER HOUR AT NIGHT,MY WIFE WAS DRIVING AND SLAMMED ON BRAKES AND AVOIDED A POTENTIALLY SEVERE CRASH,NOW IF THIS HAPPENED TO US SOMEONE MUST HAVE BEEN KILLED IN A INCIDENT LIKE T…"~3,200 mi, complaint #1224511
  42. #42

    cruise control conventional

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN USING CRUISE CONTROL, CAR WILL RANDOMLY SPEED UP OR SLOW DOWN AND GET VERY LOUD AND ALSO JERK FORWARD. IT WILL ALSO OCCASIONALLY JERK FORWARD OR BACKWARDS WHILE DRIVING NORMALLY."~30,000 mi, complaint #1699897
  43. #43

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE REAR OF THE CAR IS ALWAYS FILLING UP WITH WATER WHERE THE SPATE TIRE SITS. THE CAT ISN'T WATER TIGHT. THIS HAS OCCURRED ON MANY OCCASIONS"complaint #1454828
  44. #44

    fuel pump

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT MENTIONED THAT THE FAILU…"~3,600 mi, complaint #1256100
  45. #45

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED, THE REAR WINDSHIELD INADVERTENTLY SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000."~3,000 mi, complaint #1241431
  46. #46

    heater core and blower

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE AIR AND HEAT STOPPED WORKING ALTOGETHER. I TOOK IT TO ARAPAHOE KIA IN CENTENNIAL, CO. THEY TOLD ME THE BLOWER MOTOR HAD FAILED. I HAD ANOTHER SHOP LOOK AT IT AND THEY TOLD ME THE WIRING TO THE BLOWER MOTOR HAD COMPLETELY MELTED. IT LOOKS LIKE THERE WAS A…"~63,000 mi, complaint #1514779
  47. #47

    infotainment head unit

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVE HAD THIS CAR FOR JUST OVER A YR NOW. THIS WILL BE THE 3 OR 4 RADIO IT HAS BEEN INSTALL"~4,100 mi, complaint #1287017
  48. #48

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "White paint is peeling off roof and back hatch. Had been washing car at automatic car wash and noticed edges were all chipping. Stopped wash in car as afraid it would get worse. Just hand washed the roof and now the whole roof is peeling chipping. This has b…"complaint #2193397
  49. #49

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS SLOWING DOWN AND WAS REAR ENDED WHICH CAUSED THE SEAT TO FALL BACKWARD, BREAKING BACKWARD. THE CAR IS CURRENTLY SITTING @RAY SKILLMAN, 1300N. SHADELAND, INDIANAPOLIS, IN. THE SEAT IS BADLY DEFOMED AND BROKEN. I FEEL SOMEONE SHOULD CHECK THIS SEAT TO M…"~3,900 mi, complaint #1208198
  50. #50

    stability and traction control

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY STABILITY CONTROL LIGHT CAME ON, THE CAR STARTED JERKING, THEN SHUT OFF COMPLETELY AT THE REDLIGHT WHEN I STOPPED, I RESTARTED IT AND THE LIGHT WENT OFF, CAR RAN FINE, BUT IT HAPPENED AGAIN AND AGAIN, TOOK TO THE SHOP THEY TOLD ME TRANS WAS FINE, NO CODES O…"complaint #1759768
  51. #51

    suspension arms and bushings

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2015 Kia Soul. The contact stated while driving approximately 10 MPH and making a right turn, the front passenger’s side wheel suddenly malfunctioned rendering the vehicle undrivable. The vehicle was towed to an independent mechanic who diag…"~150,000 mi, complaint #1836034
  52. #52

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE WINDSHIELD WIPERS ACTIVATED, ICE FELL ONTO THE WINDSHIELD AND CAUSED THE WIPER BLADES TO STOP FUNCTIONING. MOMENTS LATER, ELECTRICAL SMOKE WAS PRESENT INSIDE THE VEHICLE. AFTER R…"~4,900 mi, complaint #1261510

NHTSA investigations

Search NHTSA's own recall and complaint database for KIA SOUL directly.