2014 KIA SOUL

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine internal

    50 stranded, 161 unsafe, 4 annoyance

    215
    incidents
    Typical range: 78,000–120,000 mi

    Median 101,500 mi, based on 240 reports (29% had no usable mileage)

    • "WE HAD BEEN DRIVING FOR ABOUT [REDACTED ADDRESS] TO LOOK AT A TOURIST ATTRACTION. NO INDICATION WHATSOEVER THAT ANYTHING WAS WRONG WITH THE CAR. PARKED, TURNED CAR OFF. GOT OUT. GLANCED BACK AT THE CAR AND SMOKE WAS POURING OUT FROM UNDER THE HOOD. SOON T…"~1,000 mi, complaint #1099128
    • "MY CAR WHILE DRIVING ON 65 HOSPITAL CURVE - LOUISVILLE KY- DANGEROUS SPOT- THE CAR SLOWED RIGHT DOWN AND A LOUD KNOCKING NOISE CAME FROM UNDER THE HOOD - ENGINE - I WAS FORCED TO PULL OFF NEXT EXIT AND PARK. I HAD CHANGED MY OIL 5-6 WEEKS PRIOR. I CONTACTED KI…"~80,000 mi, complaint #1650071
    • "WAS DRIVING AROUND 75MPH ON INTERSTATE WHEN ENGINE STARTED KNOCKING AND SMOKING. ENGINE LOCKED UP BUT WAS ABLE TO COAST OFF INTERSTATE. UPON FURTHER REVIEW BY MY SELF AND A MECHANIC. WE NOTICED NO OIL IN CAR IT WAS ONLY 75MILES OVER FOR A CHANGE. WORST PART IS…"~103,558 mi, complaint #1658542
    • "ON AUGUST 16, 2018 AT APPROX 1030 PM MY DAUGHTER WAS DRIVING ON ROUTE 5 IN HOLLIS CETNER MAINE AT APPROX 50 MPH AND CAR STARTED RUNNING ROUGH, SMOKE STARTED COMING FROM UNDER HOOD. PULLED OVER TO THE SIDE OF ROAD AND CAR WAS ON FIRE UNDERNEATH ENGINE, MELTING…"~117,000 mi, complaint #1491963
    • "BOUGHT THIS VEHICLE USED IT'S ALWAYS USING EXCESSIVE OIL NO LEAKS ITS JUST USING EVEN WHEN IT WAS NEWER. HAD TO REPLACE THE CATALYTIC CONVERTER BECAUSE OF THE EXCESSIVE OIL BURN. HAD PROBLEMS WITH POOR ENGINE PERFORMANCE GRADUALLY UNTIL IT GOT SEVERE ENOUGH I…"~1,725,000 mi, complaint #1734409
  2. #2

    lighting exterior

    83 unsafe, 3 broken, 14 annoyance

    100
    incidents
    Typical range: 45,000–76,000 mi

    Median 62,500 mi, based on 116 reports (17% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,587."~8,587 mi, complaint #1310582
    • "HEADLIGHTS AND INSTRUMENT PANEL GO OUT SUDDENLY. THIS HAPPENS BOTH IN MOTION AND STATIONARY. ALSO UPON STARTING THE CAR OR AFTER DRIVING EVEN A SHORT DISTANCE. RANDOM ACTUALLY. VERY DANGEROUS AT NIGHT."~45,000 mi, complaint #1489133
    • "KIA SOUL 2014 VEHICLE HEAD LIGHTS FLICK AND BURN OUT CONTINUOUSLY AND BEAM LIGHTS BURN OUT, EVEN AFTER REPLACING BULBS."~65,000 mi, complaint #1645133
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE HEADLIGHTS FLICKERED ON AND OFF, SWITCHING FROM HIGH BEAM TO LOW BEAM. WHILE DRIVING 65 MPH, THE HEADLIGHTS SHUT OFF COMPLETELY. THE CONTACT ENGAGED THE HAZARD LIGHTS IN ORDER TO GAIN A SOURCE OF…"~78,000 mi, complaint #1391384
    • "WHILE DRIVING AT NIGHT MY HEADLIGHTS FLICKER A FEW TIMES THEN COMPLETELY GO OUT. IT'S SCARY! THEY GO BACK ON SHORTLY AFTER BUT I'M AFRAID OF THEM GOING OUT COMPLETELY. I CAN'T BELIEVE THERE IS NO RECALL ON THIS. THERE ARE MANY REPORTS OF THIS ONLINE."~141,000 mi, complaint #1469738
  3. #3

    engine stall or no start

    24 stranded, 63 unsafe

    87
    incidents
    Typical range: 75,500–129,500 mi

    Median 104,500 mi, based on 120 reports (22% had no usable mileage)

    • "I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THIS SAME ISSUE WHICH STILL HAS NOT BEEN FIXED. THE ENGINE LIGHT COMES ON WHEN IT WANTS TOO AND THEN THERE IS VERY LITTLE POWER IN 1, 2,AND 3RD GEARS THIS IS A MANUAL TRANS. I ALMOST GOT HIT IN THE SIDE BECAUSE OF P…"~2,702 mi, complaint #1054302
    • "I OWN A 2014 KIA SOUL + MODEL. TODAY WHILE I WAS DRIVING AROUND 35 MPH DOWN A LOCAL CITY STREET, I STARTED TO LOSE POWER IN TRAFFIC. I THOUGHT I HAD SOME BAD GAS OR SOMETHING. ABOUT A MINUTE OR TWO LATER, THE OIL LIGHT ILLUMINATED. I GOT A LITTLE NERVOUS WHILE…"~75,553 mi, complaint #1614446
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL, ROUGH NOISE AND STALLED. THE NOISE WAS A DISTRACTION WHILE DRIVING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTION KIA (379 US-46, HACKETTSTO…"~102,000 mi, complaint #1600449
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT STA…"~124,496 mi, complaint #1722739
    • "I WAS DRIVING DOWN THE HIGHWAY FEW MONTHS AGO AND SUDDENLY THE CAR JUST STALLED I WAS GOING ABOUT 60 MILES AN HOUR AND THE CAR JUST STALLED AS I WAS DRIVING DOWN THE FREEWAY AND IT JUST DID IT AGAIN A COUPLE OF WEEKS AGO I HAD TO START THE CAR BOTH TIMES AS I…"~340,000 mi, complaint #1484108
  4. #4

    catalytic converter

    4 stranded, 76 unsafe, 2 annoyance

    82
    incidents
    Typical range: 87,000–122,000 mi

    Median 104,000 mi, based on 82 reports (44% had no usable mileage)

    • "AT ACCELERATION SUDDENLY BOGGED OUT. TURNS OUT TO BE THE 02 SENSOR AND CATALYTIC CONVERTER OVER HEATED, BURNT OUT NEWLY REPLACED SPARK PLUGS. THIS IS THE SECOND SET OF O2 SENSORS REPLACED. MASTER MECHANIC SAYS ALL DUE OVER HEATING FROM EXHAUST."~1,600 mi, complaint #1717189
    • "I AM RECEIVING A P0420 ODBII CODE. I SEE THAT AN ISSUE WITH CATALYTIC CONVERTERS HAS BEEN REPORTED. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING."~89,000 mi, complaint #1723029
    • "The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, there was an abnormal burning odor coming from the vehicle. The oil warning light was flashing on the instrument panel and then the check engine warning light illuminated.…"~107,000 mi, complaint #1809289
    • "CAR WASN'T GETTING POWER TO GO UP HILLS OR ACCELERATE ON HIGHWAY, AND BURNING THROUGH OIL. TOOK IT TO KIA DEALER SHIP AND WAS TOLD CATALYST CONVERTER NEEDS TO BE REPLACED. THERE SEEMS TO BE A LOT OF THE SAME MODEL CARS HAVING THE SAME EXACT PROBLEMS AS ME.…"~123,000 mi, complaint #1663356
    • "ON APRIL 13, 2021 KIA COMPLETED THE RECALL FOR CATALYTIC CONVERTER AND AND COMPUTER SYSTEM RECALL/UPDATE. ON APRIL 13, 2021 I WAS TRAVELING OUT OF TOWN WHEN THERE WAS A ROTTEN SMELL COMING FROM THE CAR. THEN UNDER THE DRIVER'S SEAT STARTED TO FEEL WARM, LIKE I…"~1,207,999 mi, complaint #1745182
  5. #5

    engine oil consumption

    75 unsafe, 1 annoyance

    76
    incidents
    Typical range: 78,000–101,000 mi

    Median 88,500 mi, based on 62 reports (46% had no usable mileage)

    • "ON TUESDAY, DECEMBER 15, 2020, WHILE DRIVING ON A HIGHWAY, WE EXPERIENCED A SUDDEN LEAKAGE OF ENGINE OIL AND SIGNIFICANT SMOKING FROM THE VEHICLE. OVER 3 QTS OF OIL HAD LEAKED FOR THE ENGINE INTO THE PAN UNDERLYING THE ENGINE FOR NO APPARENT REASON. KIA HAS…"~54,025 mi, complaint #1713651
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF OIL AND THERE WAS AN ABNORMAL KNOCKING AND TAPPING NOISE COMING FROM THE VEHICLE. THE VEHICLE LOST A QUART OF OIL AND ADDITIONAL OIL WAS ADDED. IN ADDITI…"~79,000 mi, complaint #1598665
    • "MY KIA SOUL IS BURNING OIL EVERY 1,000 EXCESSIVELY. KIA SAYS IT ISN'T BURNING THAT MUCH. MY DEALER THINKS IT IS. MY CAR HAD THE OIL LIGHT COME ON IN DECEMBER. RECEIVED AN OIL CHANGE. FEBRUARY COMES TO START MY CONSUMPTION TESTS. MY DIPSTICK READS LOW LEVEL. I…"~89,000 mi, complaint #1658363
    • "TOOK MY CAR IN TO HAVE OIL CHANGED BEFORE IT WAS EVEN DUE AND IT DIDN'T EVEN REGISTER IN THE OIL DIPSTICK. THEY CHANGED OIL I CHECKED IT ABOUT 2 WEEKS LATER AND IT WAS HALF FULL, LATER THE NEXT DAY I CHECKED IT AND SAID IT WAS LOW. I HAVE NO OIL LEAKS, SO IT…"~103,000 mi, complaint #1646968
    • "WHILE DRIVING ON A STATE HIGHWAY AT 70 MPH ON CRUISE CONTROL, I WAS COMING UP AN INCLINE WHEN MY CAR SUDDENLY STARTED TO DECELERATE. I TRIED TO INCREASE MY SPEED BY APPLYING THE ACCELERATION PEDAL. THE RPMS INCREASED WITHOUT AN INCREASE IN ACCELERATION. I IMME…"~130,000 mi, complaint #1712065
  6. #6

    wiring harness

    20 unsafe

    20
    incidents
    Typical range: 60,000–92,000 mi

    Median 74,500 mi, based on 25 reports (29% had no usable mileage)

    • "WHILE DRIVING ON THE HIGHWAY, THE DASH BOARD STARTED TURN OFF AND ON THE CAR BEGAN TO LOSE POWER. I PULLED OFF TO THE SIDE AND THE LIGHTS ON THE DASH CAME ON AND THE CAR SHUT DOWN COMPLETELY.WITHIN A FEW MINUTES SMOKE STARTED COMING FROM THE HOOD OF THE CAR FO…"~45,000 mi, complaint #1535402
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT SMELLED EXHAUST FUMES AND BURNING WIRES INSIDE THE VEHICLE. THE INSTRUMENT PANEL LIGHTING WAS ALSO FLICKERING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILU…"~69,000 mi, complaint #1506572
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AREA OVERHEATED AND MELTED THE PLASTIC COVER FOR THE WIRES, WHICH CAU…"~80,000 mi, complaint #1604216
    • "WHILE MY VEHICLE WAS IN MOTION THE INTERIOR AND EXTERIOR LIGHTS WENT OUT FOR ABOUT 20 SECONDS. THEY ALSO GO OUT AT DIFFERENT TIMES, ON CITY STREETS AND HIGHWAYS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS, THE MOST RECENT BEING ON 08/05/2018"~90,000 mi, complaint #1488784
    • "WHEN USING THE TURN SIGNAL, THE HEADLIGHTS WILL FLICKER OR GO OFF. IN ADDITION, ALL INTERIOR NIGHT LIGHTS AND DISPLAYS GO BLACK. THIS HAPPENS BOTH WHILE IN MOTION AND WHILE STATIONARY. THE RADIO AND SPEEDOMETER DO NOT GO OFF SO THIS IS ONLY NOTICEABLE AT NIGH…"~139,000 mi, complaint #1689513
  7. #7

    steering rack mechanical

    18 unsafe

    18
    incidents
    Typical range: 11,500–55,500 mi

    Median 37,000 mi, based on 25 reports (19% had no usable mileage)

    • "STEERING STARTED MAKING A CLUNKING NOISE WHEN TURNED SLIGHTLY LEFT OR RIGHT. DEALER SAYS THE STEERING RACK NEEDS REPLACING. PART WILL NOT BE HERE UNTIL APRIL 30TH (1 MONTH). DEALER WILL NOT RELEASE THE CAR TO ME BECAUSE THEY SAY IT IS NOT SAFE TO DRIVE. KIA W…"~1,800 mi, complaint #1056301
    • "I NOTICED A POP AS I WAS MAKING A LEFT HAND TURN AND THE STEERING WHEEL BECAME REALLY LOOSE. I BEGAN TO MAKE A U TURN A FEW MINUTES LATER AND THE STEERING WHEEL TURNED 360 DEGREES, BUT THE ACTUAL WHEELS DID NOT TURN WITH IT. I WAS STUCK IN THE MIDDLE OF THE ST…"~11,339 mi, complaint #1089306
    • "2014 KIA SOUL STEERING FAILURE 16 MONTHS AFTER RECALL REPAIR WAS DONE TO PREVENT IT (NHTSA CAMPAIGN ID NUMBER 15V736000). THE STEERING MADE A CLUNKING SOUND WHILE MAKING A LEFT TURN AT A STOP SIGN ON A CITY STREET AND THE CAR CONTINUED STRAIGHT ACROSS THE INTE…"~29,000 mi, complaint #1346447
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 20 MPH AND MAKING A LEFT TURN WITH THE TURN SIGNAL ACTIVATED, THE STEERING GEAR ASSEMBLY SEPARATED WITHOUT WARNING. THE STEERING WHEEL TURNED, BUT THE WHEELS REMAINED STRAIGHT. THE VEHICLE WAS T…"~60,000 mi, complaint #1314585
    • "THERE ARE 6 RECALLS ON THIS GEM OF A CAR, NEVER RECEIVED ANY FROM KIA, PINION STEERING IS 1 OF THEM, DRIVING ON A SATURDAY MORNING VEERING RIGHT AND CAR JUMPED ON IT'S OWN LOSS CONTROL OF STEERING CAR IT CURB AND TIRE AND RIM I AM GUESSING OTHER DAMAGE, HAD CA…"~80,000 mi, complaint #1308789
  8. #8

    airbag system

    17 unsafe

    17
    incidents

    Commonly reported, insufficient mileage data - n=24, median 28,500 mi, no reliable range below 25 reports.

    • "ANIMAL RAN IN FRONT OF VEHICLE, WE WERE FORCED TO SLAM ON THE BRAKES, CAR DID NOT STOP. HEAD ON COLLISION INTO THE TREE(S). THE CAR STOPPED DEAD CENTER IN THE LARGE TREE I HIT, CAUSING MY BODY (PASSENGER) TO GO BETWEEN THE LAP BELT AND SHOULDER BELT. MY BODY…"~4,000 mi, complaint #1077228
    • "TL* THE CONTACT OWNS 2014 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BRUISING AND BACK INJURIES. A SECOND PASSENGER SUSTAINED BRUISING AN…"~6,000 mi, complaint #1044454
    • "CAR WAS TURNING AND STRUCK IN THE FRONT END AT APPROXIMATELY 45 TO 50 MPH. IT WAS SPUN AROUND AND CAME TO A STOP. NO AIRBAGS DEPLOYED,. WHEN I CALLED KIA THEY WOULD NOT RESPOND AFTER I SENT THEM PICS. PICS ARE ATTACHED. VEHICLE WAS TOTALED BY GEICO. PRETTY MUC…"~36,000 mi, complaint #1355640
    • "The contact owned a 2014 Kia Soul. The contact stated that while the daughter was driving approximately 40 mph the vehicle crashed into the rear end of another vehicle. During the crash, the front end sustained severe damage and the vehicle was destroyed but t…"~94,000 mi, complaint #1754102
    • "The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the…"~175,000 mi, complaint #2241545
  9. #9

    brake hydraulics

    13 unsafe

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN BRAKING, THERE IS FADING PEDAL FEEL WHEREBY BRAKING GRIP IS NOT LINEAR WITH PEDAL PRESSURE. *TR"~1,500 mi, complaint #1064086
    • "The contact owns a 2014 Kia Soul. The contact stated while driving approximately 40 MPH, the vehicle lost braking functionality, and the brake pedal depressed to the floorboard. Additionally, there was an abnormal sound coming from the dashboard. There were no…"~95,000 mi, complaint #1817042
    • "I WAS DRIVING. I CAME TO A RED LIGHT. THE LIGHT TURNED GREEN. THE CAR IN FRONT OF ME WENT. I PUSHED ON GAS. THE PERSON N FRONT OF ME HIT BRAKES. I HIT MY BRAKES, FELT A HUGE JOLT. CAR ACCELERATED AND WAS NOT BRAKING. I SLAMMED INTO THE BACK OF VEHICLE. I WAS W…"~122,000 mi, complaint #1703022
  10. #10

    other

    1 stranded, 6 unsafe, 5 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=12, median 107,000 mi, no reliable range below 25 reports.

    • "I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY KIA ON JULY 25, 2014. I HAVE TRIED UNSUCCESSFULLY TO HAVE IT FIXED FOR THE LAST THREE MONTHS. NEITHER KIA AND THE DEALERSHIP HAVE NOT FIXED THE PROBLEM AND I KEEP GETTING EXCUSE AFTER EXCUSE. *TR"~3,000 mi, complaint #1127252
    • "I WAS APPROACHING A TRAFFIC LIGHT AND THE LIGHT WAS GREEN AND TRAFFIC IN FRONT OF ME WAS MOVING. I MUST HAVE TAKE MY EYES OFF THE CAR IN FRONT OF ME AND THE GREEN LIGHT FOR JUST A FEW SECONDS AND WHEN I LOOKED AHEAD THE CAR IN FRONT OF ME HAD STOPPED AT THE TU…"~23,000 mi, complaint #1132165
    • "The contact owned a 2014 Kia Soul. The contact stated that while stopped at a traffic light, the contact became aware of a burning rubber odor and observed grey and brown smoke coming from underneath the front end of the vehicle. The contact stated that a fire…"~107,000 mi, complaint #2226639
    • "PURCHASED VEHICLE AUGUST 5. WAS DRIVING VEHICLE WHEN PASSERBY YELLED VEHICLE WAS ON FIRE LUCKY I GOT OUT SAFELY BEFORE THE WHOLE VEHICLE EXPLODED. AND WHEN UP IN SMOKE TOTAL LOSS"~108,600 mi, complaint #1686095
    • "The car hood fire shield compartment has been making raddle noises. I have heard pieces falling into the engine several times. On 6/24/2023 I attempted to remove the fire shield and black hard pieces started to fall out. I immediately took it to Moritz Kia…"~156,518 mi, complaint #1904651
  11. #11

    acceleration loss or hesitation

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=13, median 116,000 mi, no reliable range below 25 reports.

    • "AT ZERO OR NEAR ZERO MPH SOMETIMES THE CAR WILL NOT ACCELERATE AS IT NORMALLY DOES. THIS CAUSES ME CONCERN THAT I WILL MISJUDGE HOW MUCH TIME I HAVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC. THIS BEGAN HAPPENING SOON AFTER PURCHASING THE CAR IN FEB. 2014…"~1,000 mi, complaint #1151382
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT 50 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED. THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITH ALL WARNING LIGHTS ILLUMINATING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROADWAY, TURNED THE ENGINE…"~9,541 mi, complaint #1564913
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRIECO KIA OF DELRAY BEACH (LOCATED AT [REDACTED ADDRESS], DELRAY BEACH, FL 33483) TO BE DIAGNOSED, BU…"~104,000 mi, complaint #1567721
    • "The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 mph, the accelerator pedal was depressed however, the vehicle failed to exceed 40 mph. The contact stated that the check engine warning light was illuminated. The vehicle was n…"~125,000 mi, complaint #1759165
  12. #12

    control module

    9 unsafe, 1 annoyance

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "3RD TIME CHECK ENGINE LIGHT WENT ON IN LAST SEVERAL MONTHS. ERROR CODE PO5OA CAR TAKEN TO DEALER FOR REPAIR LAST 2 TIMES MOST LIKELY REPAIR IS REPROGRAM PCM LAST TIME AT DEALER I WAS TOLD THE CODE WAS NOT ACKNOWLEDGED BY KIA AND HAVE SEEN NUMEROUS REPORTS…"~47,400 mi, complaint #1650860
    • "ERROR CODE PO5OA CAR WAS TAKEN IN FOR 3RD TIME AND THIS WAS THE ACTUAL RESPONSE FROM KIA ENGINEERS BOTTOM LINE THEY SOLD ME AN UNFIXABLE CAR ADVICE 1: IT IS RECOMMENDED TO CLEAN THROTTLE BODY, UPGRADE PCM GROUNDS, AND PREFORM CAP DISCHARGE, HOWEVER, UNFORT…"~47,401 mi, complaint #1652174
    • "MAY 13, 2020 RECURRING ISSUES WITH THE CHECK ENGINE LIGHT. ERROR CODE PO5OA REPROGRAM POWERTRAIN CONTROL. COLD START IDLE AIR CONTROL SYSTEM. OUTSIDE TEMP WAS 67F LIGHT WENT ON WHILE CAR WAS IN FLIGHT ON A HIGHWAY. CAR IDLES ROUGHLY WHEN THE LIGHT GOES ON.…"~48,010 mi, complaint #1663192
  13. #13

    battery and charging

    3 stranded, 6 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=17, median 70,500 mi, no reliable range below 25 reports.

    • "BATTERY DIED, DEFECTIVE, REPLACED WITH A NEW AFTERMARKET BATTERY. *TR"~3,602 mi, complaint #1163445
    • "THE HEADLAMPS BEGAN TO FLICKER AND THEN SHUT OFF. THE LIGHTS WOULD GO OUT WHILE DRIVING THE VEHICLE. AFTER SHUTTING OFF THE CAR AND ALL LIGHTS ON THE CAR, THE LIGHTS CONTINUED TO FLICKER OCCASSIONAL AND FREQUENTLY ENOUGH TO DRAIN THE BATTERY. NOTHING I DID WO…"~56,000 mi, complaint #1402243
    • "THE HEADLIGHTS OF MY 2014 KIA SOUL HAVE BEEN FLICKERING ON AND OFF WHILE DRIVING OR STATIONARY. THIS HAS BEEN GOING ON FOR A FEW YEARS NOW. IT HAS BEEN TAKEN INTO A DEALERSHIP BUT AFTER BEING CHARGED THE 80$ DIAGNOSTIC FEE, I WAS TOLD THE ISSUE IS DUE TO A DEF…"~70,000 mi, complaint #1708444
    • "THIS IS INVOLVING RECALL SC176 AND OTHER CONCERNS. CAR LOSES FORCE WHILE ACCELERATING THAT HAS HAPPEN 2-3 TIMES. AS WELL AS RATTLING NOISE UNDER CAR. ALSO, HEADLIGHTS ARE FLICKERING AND TURN OFF COMPLETELY. CAR HAS LEFT ME STRANDED ONCE THINKING IT WAS THE BA…"~72,713 mi, complaint #1593372
    • "The contact owns a 2014 Kia Soul. The contact stated that her check engine light had been illuminated on her instrument panel. The contact initially took the vehicle to a dealer where the check engine light was reset; however, the light returned the next day.…"~130,000 mi, complaint #1798525
  14. #14

    abs module

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "CRUISE CONTROL RANDOMLY CUT OFF. THEN ESC AND ABS LIGHTS COME ON AND DISABLES ANTI-LOCK BRAKES SYSTEM AND STABILITY CONTROL. BEST GUESS FAULTY BRAKE SWITCH. *TR"~4,388 mi, complaint #1077857
    • "ABS LIGHT & BRAKE LIGHT AND OTHER DASH BOARD LIGHTS ARE ON, AND WONT TURN OFF. THERE IS A SOME SORT OF LEAK THAT I AM UNABLE TO FIND WHERE IT COME FROM. I TOOK IT IN FOR A SERVICE AND TO PERFORM RECALL P12002AQ WHICH THEY DID BUT KIA DID NOT ATTEND TO, OR…"~9,023 mi, complaint #1746179
    • "INTERMITTENT LOSS OF BRAKES (NO PRESSURE, STRAIGHT TO THE FLOOR, PUMPING DOES NOT HELP), EXTREMELY DIFFICULT TO REPLICATE ON COMMAND. AFTER LOSS OF BRAKES IN A PARKING LOT, THEN AT AN INTERSECTION, REPLACED ALL ROTORS/PADS, MASTER CYLINDER AND NO LEAKS OR OTHE…"~89,000 mi, complaint #1709337
    • "The contact owns a 2014 Kia Soul. The contact stated while driving approximately 30 MPH, the ESC warning light illuminated and turned off and on. The contact was concerned that the vehicle might catch on fire while parked or while driving. The contact stated t…"~96,806 mi, complaint #2069923
  15. #15

    transmission automatic

    1 stranded, 6 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR"~1,000 mi, complaint #1119610
    • "UNDER NORMAL AND MILD ACCELERATION, THERE IS NOTICEABLE HESITATION AND POWER LOSS WHEN THE AUTOMATIC TRANSMISSION SHIFTS UP; MOST NOTICEABLE WHEN SHIFTING OCCURS FROM 2ND TO 3RD AND 3RD TO 4TH GEARS. *JS"~5,000 mi, complaint #1091616
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND REMAINED IN SECOND GEAR. ALSO, THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BENSON KIA OF SPARTANBURG (LOCATED AT…"~20,000 mi, complaint #1560677
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LIBERTY KIA ([REDACTED ADDRESS], LIBERTYVILLE, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE…"~53,000 mi, complaint #1460539
    • "DRIVING 65 (THE SPEED LIMIT) USING CRUISE CONTROL ON HWY 78. CAR SOUNDED LIKE TRANSMISSION WAS BOGGING DOWN HEARD A POP AND SAW SMOKE. PULLED OVER TO THE SIDE LIFTED THE HOOD AND SAW FLAMES. CALLED 911 AND WATCHED THE CAR BURN UP. NO TIME TO GRAB ANYTHING B…"~90,000 mi, complaint #1542126
  16. #16

    engine cooling

    1 stranded, 4 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA ACTION NUMBER: DP18003 (ENGINE…"~64,000 mi, complaint #1508910
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, STOPPED AT A RED LIGHT, ATTEMPTED TO BRAKE, BUT THE BRAKE PEDAL TRAVELED ALL THE WAY TO THE FLOOR. THE CONTACT STOPPED AT A PARKING LOT, ENGAGED IN PARK, TURNED O…"~65,000 mi, complaint #1576579
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED AND THE TEMPERATURE GAUGE INCREASED. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO…"~116,488 mi, complaint #1604915
  17. #17

    engine head gasket

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "4 TIMES WILE DRIVING THE ENGINE STARTED TO SMOKE SO BAD THE CARS BEHIND HAD TO STOP. THE VERY FIRST TIME WAS 6 WEEKS AFTER WE BOUGHT THE CAR. TOOK IT TO THE KIA DEALER THEY RECREATED THE ISSUE AND SAID THAT THE PROBLEM WAS A FLAW IN THE ENGINE HEAD. KIA SAID I…"~1,000 mi, complaint #1506788
    • "I WAS DRIVING WITH MY CHILD IN THE CAR OUT OF TOWN, WHEN THEY WHEELS LOCKED UP AND THE ENGINE MADE A HORRIBLE SOUND AND DIED. I HAD TO WALK TO A CAR RENTAL PLACE TO RENT. CAR. I HAD MY CAR TOWED TO A LOCAL REPAIR SHOP. I GOT HOME AND THE NEXT DAY THE MECHANI…"~24,000 mi, complaint #1718911
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE HER BOYFRIEND WAS DRIVING 60 MPH, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. A MONTH AFTER THE INITIAL FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO…"~110,534 mi, complaint #1657192
  18. #18

    steering column

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "DESPITE THE FIXED RECALL OF THE STEERING COUPLER, THIS VEHICLE MAKES A STEERING CLUCK NOISE WHEN TURNING WHICH CAN BE FELT IN THE STEERING WHEEL. THIS ESPECIALLY OCCURS WHEN FIRST DRIVING THE VEHICLE. WHILE UNDER WARRANTY THE DEALERSHIP REPORTED EITHER THE…"~27,647 mi, complaint #1725640
    • "STEERING WHEEL BEGAN DOING CLUNKY NOISES, TOOK TO DEALER, THEY FIXED IT, 4 DAYS LATER STEERING WHEEL SNAPPED OFF LEAVING ME WITHOUT CONTROL DURING A TURN, NO ACCIDENT THANKFULLY FOR GOING LESS THAN 20 MI AT THE TIME, TOOK BACK TO DEALER TO BE FIXED. NOT SURE I…"~33,000 mi, complaint #1296617
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AT UNKNOWN SPEEDS, THE FRONT END OF THE VEHICLE SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STRUTS NEEDED TO BE REPLACED. THE CONT…"~46,900 mi, complaint #1534945
  19. #19

    steering electric assist

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND RESULTED IN A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. FIVE MONTHS LATER, THE CONTACT RECEIVED A RECALL…"~3,874 mi, complaint #1094417
    • "THE STEERING WHEEL WILL EXHIBIT A STICKY OR NOTCHY FEELING WHEN MAKING SMALL ADJUSTMENTS. IT CAUSES FATIGUE WHILE DRIVING AND MOST DANGEROUSLY ON SWEEPING TURNS THE STEERING WHEEL WILL TAKE EXTRA EFFORT TO ADJUST."~8,372 mi, complaint #1547405
    • "AS I WAS PARKING IN A GAS STATION PARKING LOT, I HEARD A CLICKING NOISE WHILE THE WHEELS WERE TURNING TO THE LEFT TO PARK. WHEN LEAVING THE PARKING LOT, MY WHEELS WOULD NOT TURN WHEN I TURN THE STEERING WHEEL. I COULD TURN THE STEERING WHEEL 360 DEGREES, AND I…"~32,000 mi, complaint #1314702
    • "TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 75 MPH, THE VEHICLE SHOOK VIOLENTLY, VEERED TO THE RIGHT, AND THE POWER STEERING MALFUNCTIONED. THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHED INTO A WALL, AND THE VEHICLE ROLLED OVER. THERE WERE NO INJURI…"~40,000 mi, complaint #1279080
    • "I WAS ON BUSINESS 85 MY STEERING WHEEL WENT OUT I COULDN'T TURN MY WHEEL LEFT. I ENDED UP HAVING TO JERK MY STEERING WHEEL TO THE RIGHT TURNING IN A COMPLETE CIRCLE TO AVOID TRAFFIC AND GET OFF THE ROAD. AFTER COMPLETELY STOPPING I ENDED UP NEAR A DITCH AND GR…"~75,000 mi, complaint #1567468
  20. #20

    fuel tank and lines

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WE HAD THE CAR ENGINE REPLACED UNDER WARRANTY IN AUG 2018. ON MAY 27, 2019 AS WE WERE DRIVING THE CAR ON VACATION, WE SMELT SOME GASOLINE. LATER AFTER WE FILLED 5 GALLONS OF GAS AND DRIVING LESS THAN 5 MILES, SUDDENLY THE CAR STALLED IN STOP AND GO TRAFFIC. T…"~72,800 mi, complaint #1570179
    • "THE VEHICLE SHUT OFF WHILE I WAS DRIVING, I HAD TO PUSH IT OFF THE ROAD, THE PROBLEM IS A FUEL LEAK, OTHER KIA SOULS ARE CURRENTLY ON RECALL FOR THE SAME REASON BUT THIS PLUS MODEL ISN'T SO IT'S SITTING IN MY DRIVE WAY WHILE I PAY OVER $400 A MONTH FOR THE VEH…"~114,141 mi, complaint #1652029
    • "The contact’s wife owns a 2014 Kia Soul. The contact stated that on several occasions after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle and outside around the vehicle. The contact stated that while the ve…"~140,000 mi, complaint #2181139
  21. #21

    glass and windshield

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE REAR WINDSHIELD DID NOT SEEM PROPERLY SECURED OR GLUED. THERE IS NO SECURED CORNERS. OCTOBER 5, 2014 I UNLOADED MY GROCERIES WHEN I SHUT THE HATCH BACK THE REAR GLASS SHATTERED. I HAVE SPOKEN TO OTHERS WITH THE SAME CAR AND A FEW HAVE EXPERIENCED THE SA…"~20,000 mi, complaint #1117737
  22. #22

    seatbelt and pretensioner

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AS I WAS DRIVING I HAD A SUDDEN STOP AND MY CHILD WAS THROWN FROM HER SEAT AS FAR AS TO THE MIDDLE CONSOLE FROM THE BACK MIDDLE SEATBELT. UPON INVESTIGATING WHY THIS HAPPENED I NOTICED THAT THE SEATBELT RETENTION WAS IMPROPERLY WORKING. AS YOU PULL IT OUT IT W…"~3,980 mi, complaint #1052597
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE REAR MIDDLE SEAT BELT FAILED TO TIGHTEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. "~33,000 mi, complaint #1213561
    • "I KEEP HAVING ALOT OF ISSUES WITH THE CENTER REAR SEATBELT. IT'S BEEN FIXED BEFORE AND STILL LOCKS UP SO IT WON'T PULL OUT OR GO IN. VERY IRRITATING TO KEEP HAVING THIS ISSUE. WHICH NOW , ISN'T UNDER WARRANTY."~75,000 mi, complaint #1398087
  23. #23

    throttle and pedal

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SHORTLY AFTER BUYING MY NEW 2014 KIA SOUL IN MARCH 2014, I NOTICED THAT ACCELERATION DELAYED USUALLY FROM A STOP LIGHT, STOP SIGN OR STOP/GO TRAFFIC AND WOULD NEED TO PUMP GAS FOR CAR TO MOVE THEN IT WILL TAKE OFF QUICK AND ALMOST BECOME OUT OF CONTROL, ALSO F…"~3,850 mi, complaint #1127282
    • "HAVING PROBLEMS WITH THE THROTTLE BODY I FIRST WENT TO THE DEALERSHIP AND THE SUGGESTED THAT I CLEAN IT IT WAS DONE TWICE AS OF TODAY THE LIGHT STILL COMES ON. THE SERVICE DEPARTMENT STATED SEVERAL PEOPLE HAVE BEEN CALLING AND COMPLAINING ABOUT THIS PROBLEM.…"~120,000 mi, complaint #1629620
  24. #24

    unknown

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I PURCHASED THIS CAR IN OMAN HERE AND NOW DISCOVERED THIS ISSUE, I WOULD LIKE UNDERSAND WHAT'S THE ISSUE WITH CAR AND WHAT CAN BE DONE NOW"complaint #1407331
    • "I have notice that there is a burn smell or melting smell coming in my vent. Has happened several times it’s been a month so I reported to Kia dealership. They tested and said there is nothing wrong. It’s been two weeks since they did the test. The car is act…"complaint #1794367
    • "2014 KIA SOUL. CONSUMER WRITES IN REGARD TO DEFECTS IN VEHICLE. THE CONSUMER STATED THE VEHICLE WAS HAVING ENGINE PROBLEMS THAT APPEAR TO BE RELATED TO, AND COVERED, BY ONE OR MORE RECALLS THAT APPLY TO THE KIA SOUL VEHICLE. "complaint #1891105
  25. #25

    driveshaft axle cv

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "FRONT DRIVE AXLE NUT WAS LOOSE AND CAUSING THE LEFT FRONT WHEEL TO SHAKE VIOLENTLY. NO WORK WAS EVER DONE ON THE VEHICLE IN THAT AREA SO THE NUT LOOSENED ON ITS OWN, NEARLY CAUSING THE ENTIRE WHEEL ASSEMBLY TO COME OFF THE VEHICLE. TORQUE WAS CHECKED ON THE NU…"~12,000 mi, complaint #1304376
    • "DRIVER'S SIDE AXLE NUT LOOSE ON 2014 KIA SOUL. *TR"~23,000 mi, complaint #1136393
  26. #26

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "SOUL+ HAS ROTTEN EGG/EXHAUST SMELL COMING INTO THE CABIN AS VEHICLE IS DRIVEN. CANNOT BE DRIVEN WITH WINDOWS ALL THE WAY UP. DOESN'T MATTER IF AC/HEAT IS ON OR OFF. PERIODICALLY, SMELL COMES AND GOES AS IT IS DRIVEN. DOES NOT MATTER IF IT IS SURFACE STREETS OR…"complaint #1208927
    • "The exhaust manifold failed and yes, it is available for inspection. My daughter's safety was put at risk after I was advised by Kia service center that I needed to replace the rocker cover and a fuel pump. My daughter experienced the burning smell of fuel an…"complaint #1759931
  27. #27

    instrument cluster

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "Odometer Fraud. The contact purchased a 2014 Kia Soul. The contact stated that upon start of the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken an independent mechanic where the mechanic discovered that there…"~138,000 mi, complaint #2108635
  28. #28

    parking brake

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. AFTER PARKING ON AN INCLINE DRIVEWAY, THE VEHICLE ROLLED BACKWARDS INDEPENDENTLY WITHOUT WARNING. THE FAILURE WOULD RECUR, UNLESS THE PARKING BRAKE WAS ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABL…"~10,200 mi, complaint #1284055
    • "I PARKED MY CAR AT THE TOP OF MY FRIEND'S VERY STEEP DRIVEWAY. I NEVER PARK DOWN IT BECAUSE WITH THE ELECTRONIC ACCELERATOR, I ALMOST GOT STUCK ONCE NOT BEING ABLE TO GIVE THE VEHICLE A SUFFICIENT AMOUNT OF GAS TO ACCELERATE UP THE STEEP GRADE. I NORMALLY PARK…"~15,737 mi, complaint #1150553
  29. #29

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVING ON HWY 10- APRIL 14 AND 17, 2016, POWER STEERING WENT OFF. JERKING THE WHEEL RIGHT OR LEFT BROUGHT POWER STEERING BACK. TOOK TO DEALER ON APRIL 26, BUT PROBLEM WAS NOT DUPLICATED."~6,000 mi, complaint #1278839
    • "I WAS DRIVING MY [REDACTED ADDRESS] 45 SOUTH WHEN ALL OF A SUDDEN THE POWER STEERING STARTED FAILING , AND SO I PULLED OVER AND THEN I SAW THE POWER STEERING STOPPED WORKING COMPLETELY AND WHEN TRIED STEERING THE WHEEL MADE NOICES"~41,947 mi, complaint #1401879
  30. #30

    software or update

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TOOK MY VEHICLE INTO MY LOCAL KIA DEALER FOR A LETTER TITLED "PRODUCT IMPROVEMENT CAMPAIGN" SENT FROM "CORPORATE HEADQUARTERS" TO PERFORM A "SOFTWARE UPDATE ON 2014-2016 GASOLINE DIRECT INJECTION (GDI) ENGINE TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD…"~75,486 mi, complaint #1702465
  31. #31

    sunroof

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE FIRST PANEL OF THE PANORAMIC SUNROOF SHATTERED. *JS"~8,100 mi, complaint #1066380
    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 60 MPH, THE SUNROOF EXPLODED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE…"~20,000 mi, complaint #1197162
  32. #32

    timing belt or chain

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL- THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HESITATED CONSTANTLY WHEN SHIFTING GEARS AND WAS SLOW TO PICK UP SPEED. THE VEHICLE WAS TAKEN TO A DEALER, WHO RECOMMENDED REPLACING THE TIMING BELT BUT DID NOT PROVIDE A SPECIFIC DIAGNO…"complaint #1126241
    • "Took my car in the dealership 3 months ago before I hit my 100K mark. The engine sounded like a Cummons diesel and the engine light kept going on and off. They did an oil change and kept my car for 3 days and were unable to diagnose the problem. I made sur…"complaint #1865765
  33. #33

    unintended acceleration

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ON TWO SEPARATE OCCASIONS WHILE IN REVERSE AFTER LETTING OFF (REMOVING FOOT FROM) THE ACCELERATOR AND MOVING TO THE BRAKE PEDAL THE VEHICLE HAS SIGNIFICANTLY SPED UP AS IF THE ACCELERATOR IS STILL BEING DEPRESSED. THE FIRST OCCASION WAS THE MIDDLE OF THE A…"~36,600 mi, complaint #1527483
  34. #34

    wheel or rim

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WIFE WAS DRIVING HIT ROAD DEBRIS AND THE WHEEL SPLIT INTO TO PIECES. THE INNER RIM SEPARATED FROM THE OUTER RIM. WHEEL IMMEDIATELY WENT FLAT, WIFE PULLED OVER THINKING THAT THE TIRE HAD GONE FLAT, BUT UPON INSPECTION IT WAS DISCOVERED THAT THE WHEEL HAS SPLI…"~31,544 mi, complaint #1288021
    • "AFTER REACHING THE 80000 MILE MARK I NOTICED A SLIGHT VIBRATION IN THE CAR THAT VARIED WITH THE SPEED OF THE VEHICLE. I EVENTUALLY HAD THE TIRES REPLACED AND BALANCED BUT THE VIBRATION DIDN'T GO AWAY. AFTER ELEVATING THE CAR ON IT'S JACK STAND I HAND TURNED TH…"~80,000 mi, complaint #1708422
  35. #35

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 15 MPH, THE VEHICLE STARTED PULLING TO THE LEFT AS THE DRIVER SIDE TIRE MADE AN ABNORMAL NOISE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS…"~27,000 mi, complaint #1209871
  36. #36

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE REVERSING THE VEHICLE, THE BACK OVER PREVENTION CAMERA MALFUNCTIONED AND THERE WAS NO IMAGE DISPLAYED ON THE SCREEN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN T…"~67,230 mi, complaint #1745748
  37. #37

    brake pads and rotors

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Brakes are loud been changed to new ones, engine makes a small sound"complaint #2050200
  38. #38

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "2014 KIA SOUL BASE 1.6L WITH APPROX 30K MILES. CHECK ENGINE LIGHT CODE P050A CAME ON WHILE DRIVING AND HAS REMAINED ON. ECU UPDATE FOR CAT RECALL PERFORMED IN 2019."~30,000 mi, complaint #1736730
  39. #39

    evap system

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HOPE THIS IS THE RIGHT FORM. BUT MY GAS CAP ICON KEEPS COMING ON, EVEN WHEN THE CAP IS TIGHT. THIS HAS HAPPENED 3 TIMES ALREADY. THERE IS NO OTHER WAY TO SECURE THE GAS CAP. SO I AM NOT SURE IF IT IS THERE IS A GLITCH WITH THE SENSOR, OF IF THERE IS SOMETHIN…"~46,777 mi, complaint #1723454
  40. #40

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was driving the speed limit of 60 mph and all of a sudden it sputtered and hesitated; stalling out while attempting to accelerate going lower speed. My vehicle luckily got a parking spot at an automotive repair shop. No warning signal illuminated during my d…"complaint #1902696
  41. #41

    hv system fault reduced power

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVING DOWN THE HIGHWAY AND STARTED STALLING CUTTING OUT AND LOSS OF POWER IT WENT INTO LIMP MODE CALLED OUR DEALER THEY SAID TO FAR AWAY TO TOW TAKE IT TO ONE CLOSER SO WE TOOK IT TO PATTERSON KIA AND TOLD US IT WOULD BE 5 WEEKS BEFORE THEY COULD PUT IT ON T…"~117,450 mi, complaint #1687810
  42. #42

    interior trim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VE…"complaint #1025090
  43. #43

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My car was stolen by a minor who had a USB cable and internet instructions. My car was lacking proper if any anti theft technology by Kia. Because Kia is aware of this issue and did nothing not only myself but anyone who drives a Kia is at risk for a theft o…"complaint #1892437
  44. #44

    noise or vibration unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VARIOUS SUSPENSION COMPONENTS, STEERING, AND WHEEL AREAS EMIT CLUNKING METAL NOISES WHEN TURNING AND GOING OVER EVEN SMALL ROAD IMPERFECTIONS. DEALER HAS "RETORQUED" SOME COMPONENTS, BUT NOISES WORSENING. SOMETHING(S) IS (ARE) LOOSE (LOOSENING)."~30,000 mi, complaint #1366836
  45. #45

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "This car has experienced paint issues due to poor bonding of the primer. The paint is literally peeling off the car in sheets. It has been going on for the last 1.5 years , and Kia states that it is not their problem. I have worked patiently with them for almo…"complaint #1865068
  46. #46

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND C…"complaint #1062046
  47. #47

    starter

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I BOUGHT A NEW BATTERY AND THE NEXT DAY MY CHECK ENGINE LIGHT CUT OFF AND MY CAR TURNED OFF A WEEK LATER AT STOP LIGHT. ALSO, A CLICKING NOISE WHEN I TRY TO TURN."complaint #1661233
  48. #48

    suspension arms and bushings

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL RECALL ISSUES. *SMD THE CONSUMER STATED DRIVING ON ROUGH ROADS THE VEHICLE WOULD BOUNCE AND ROCK. THE CONSUMER STATED WHILE THE VEHICLE WAS ON THE LIFT, SHE NOTICED A RUSTED AREA WITH A RUSTED…"complaint #1188887
  49. #49

    tpms

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns 2014 Kia Soul. The contact stated that while driving at unknown speeds, the front driver’s side tire pressure monitoring system would erroneously remain activated although the tire pressure was correct. The cause of the failure was not determi…"~95,000 mi, complaint #1793971
  50. #50

    trunk or liftgate

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT AFTER CLOSING THE DRIVER DOOR, THE REAR HATCHBACK WINDOW SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. T…"complaint #1166765

NHTSA investigations

Search NHTSA's own recall and complaint database for KIA SOUL directly.