2017 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    control module

    1 stranded, 250 unsafe, 65 annoyance

    316
    incidents
    Typical range: 26,000–50,000 mi

    Median 39,000 mi, based on 349 reports (26% had no usable mileage)

    • "TL* THE CONTACT CALLED ON BEHALF OF THE DRIVER WHO LEASES A 2017 JEEP CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED T…"~4,000 mi, complaint #1508647
    • ""SERVICE SHIFTER" WARNING LIGHT STARTED COMING ON ON THE DRIVER DISPLAY THIS SUMMER, ACCOMPANIED WITH A WARNING CHIME. AT FIRST INTERMITTENTLY, NOW IT IS ON PRETTY MUCH FULL TIME AFTER MOVING INTO GEAR. I AM UNABLE TO USE 4WD, SEE ELECTRONIC SPEEDOMETER, GAS…"~27,000 mi, complaint #1696686
    • "THE LIGHTS ON THE GEAR SHIFT ALL CAME ON (P, R, N, D) AND ON MY DASHBOARD INSTRUMENT PANEL IT SAID "SERVICE SHIFTER". I SHUT THE CAR DOWN AND RESTARTED, WHICH CORRECTED THE ISSUE TEMPORARILY. HOWEVER IT HAS NOW HAPPENED 3 TIMES IN THE LAST WEEK. IT HAPPENED T…"~39,000 mi, complaint #1674558
    • "SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR. "~50,000 mi, complaint #1734438
    • "MESSAGE ON DASH CAME UP SAYING SERVICE SHIFTER. ALL LIGHTS ON AROUND THE SHIFT STICK. CALLED DEALER N THEY SAY IT'S A 'COMMON PROBLEM WITH JEEPS' AND I NEED A SHIFTER MODULE N WIRING. I LOOKED IT UP ON INTERNET N THERE ARE MANY GROUPS WITH THIS COMPLAINT.…"~600,000 mi, complaint #1577022
  2. #2

    transmission automatic

    5 stranded, 239 unsafe, 21 annoyance

    265
    incidents
    Typical range: 27,000–58,000 mi

    Median 41,000 mi, based on 232 reports (39% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 25-30 MPH, THE VEHICLE EXPERIENCED ERRATIC SHIFTING AND A DELAYED RESPONSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO TYSON DODGE ([REDACTED ADDRESS], SHOREWOOD, IL…"~1,000 mi, complaint #1524518
    • "HAVING SERIOUS SHIFTING ISSUES AND IT IS BEING IGNORED BY THE MANUFACTURER AS SOMETHING THAT IS SUPPOSE TO BE A CHARACTERISTIC FOR THIS VEHICLE WHICH IS IMPOSSIBLE."~25,000 mi, complaint #1692597
    • "I GET A NOTICE OF 'SERVICE SHIFTER' SPORADICALLY. I'M HIGHLY CONCERNED THIS HASN'T BEEN A RECALL CONSIDERING THE ACCIDENT I JUST HEARD ABOUT AND I'VE ALMOST EXPERIENCED. I WAS UNABLE TO GET OUT OF GEAR WHEN THIS MESSAGE CAME ON. IT'S HAPPENED WHILE IN DRIVE, R…"~40,000 mi, complaint #1653808
    • "3 MONTHS AFTER I PURCHASED MY JEEP IT SHIFTS TERRIBLY. IT DOES NOT DO IT 100% OF THE TIME THOUGH. IT GETS STUCK IN GEARS WHEN SHIFTING THEN REVS TO HIGH RPMS OR JENKS FORWARD. OFTEN TIMES IT FEELS LIKE YOU GET REAR ENDED IT JERKS SO BAD. I HAVE HAD IT IN T…"~55,000 mi, complaint #1682997
    • "TRANSMISSION SHIFTS UP TO 7TH GEAR AND THAN DOWN TO6TH GEAR SOME TIMES ENGINE SHUTS OFF THAN RESTART WHILE DRIVING HIGHWAY TRAFFIC. TRANSMISSION SHIFTS BUT ENGINE RED LINES BEFORE YOU GO IN GEAR."~277,634 mi, complaint #1630364
  3. #3

    transfer case awd

    11 stranded, 132 unsafe, 1 annoyance

    144
    incidents
    Typical range: 71,000–143,000 mi

    Median 109,000 mi, based on 60 reports (72% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE THAT CONTROLLED THE AUTOMATIC FOUR WHEEL DRIVE SYSTEM FAILED. THE CONTACT STATED THAT IT TOOK SEVEN MINUTES FOR THE TEMPERATURE GAUGE TO READ CORRECTLY TO ACTIVATE THE FOU…"~1,500 mi, complaint #1431122
    • "I WAS DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN I HAD MY "SERVICE MY [REDACTED ADDRESS] LIGHT" CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY ARE SAYING THAT I WILL NEED TO REPLACE PTU (POWER TRANSFER UNIT). I HAVE ALREADY HAD TO REPLACE THE IGNITION ENGINE…"~65,000 mi, complaint #1723933
    • "GEAR SHIFTER REQUIRES SERVICE AS WELL AS 4WHEEL DRIVE SYSTEM UNAVAILABLE REQUIRES SERVICE. BOTH DUMMY LIGHTS CAME ON AND CONTINUE TO POP UP. I HAVE DONE RESEARCH AND IT SEEMS ALOT OF PPL ARE HAVING THIS ISSUE A RECALL NEEDS TO BE APPLIED FOR THESE ISSUES! D…"~84,500 mi, complaint #1645088
    • "The contact owns a 2017 Jeep Cherokee Trailhawk. The contact stated while driving at 40 MPH and going up a hill, the vehicle inadvertently stalled. The contact stated he veered the side of the road and switched gears to park. The contact stated as soon as he e…"~128,000 mi, complaint #1772980
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were…"~204,000 mi, complaint #2237710
  4. #4

    engine stall or no start

    15 stranded, 106 unsafe

    121
    incidents
    Typical range: 23,000–52,000 mi

    Median 39,500 mi, based on 162 reports (31% had no usable mileage)

    • "NEW 2017 JEEP CHEROKEE HAS COMPLETELY AND RANDOMLY SHUT OFF/SHUT DOWN WHILE DRIVING THREE TIMES. EXTREMELY DANGEROUS FAILURE MODE! VEHICLE HAS LESS THAN 2000 MILES AND IS LESS THAN 3 MONTHS OLD. FIRST INSTANCE: APRIL 27, 2017. DAUGHTER DRIVING. GOING UP A H…"~2,000 mi, complaint #1375254
    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN ONCE. THE FAILURE OCCURRED INTERMITTENTLY AND VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. KEENE CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], KE…"~23,000 mi, complaint #1549921
    • "THROTTLE BODY AND GASKETS WERE REPLACED AFTER LEAVING ME STRANDED IN THE STREET. ALSO, LINKAGE WAS REPLACED DUE TO SERVICE SHIFTER WARNING. PLEASE SEE THE ATTACHED DOCUMENT FOR ADDITIONAL DETAILS."~32,114 mi, complaint #1496499
    • "THE CAR IS CONSTANTLY STALLING WHILE DRIVING AND THEN SHUTTING OFF IMMEDIATELY. IT DOESN'T MATTER IF I AM ON THE EXPRESSWAY OR SIDE STREETS. THIS HAS NOW HAPPENED TWO DAYS IN A ROW. IT IS VERY DANGEROUS! LITERALLY HAVE TO SIT STRANDED IN A PLACE UNTIL THE CAR…"~45,000 mi, complaint #1738434
    • "THE CAR POWERS OFF WHILE DRIVING. HAS HAPPENED SEVERAL TIMES WITH NO WARNING WHILE I WAS ON THE ROAD IN MOTION."~77,300 mi, complaint #1691390
  5. #5

    engine oil consumption

    1 stranded, 44 unsafe, 2 annoyance

    47
    incidents
    Typical range: 23,500–51,000 mi

    Median 30,000 mi, based on 69 reports (8% had no usable mileage)

    • "I HAVE HAD ISSUE WITH HAVE TO GET THE OIL CHANGED WAY TO MANY TIMES SINCE I HAVE HAD THIS VEHICLE. I USUALLY CAN ONLY GO ABOUT 1000 MILES BEFORE I HAVE TO CHANGE THE OIL, OR ADD OIL TO IT. I HAVE CONTINUED TO MAKE MENTION OF THIS, AND THE WORKERS FROM THE DEAL…"~1,000 mi, complaint #1655854
    • "OIL LEAKS AND THERE IS NO LOW OIL LIGHT IT SHUTS OFF ANYWHERE. SAFETY ISSUE IT SHUT OFF ON ME IN A BUSY INTERSECTION. THE LAST 2 OIL CHANGES I'VE HAD I'VE HAD THIS ISSUE, THEY WERE DONE AT DIFFERENT PLACES. THERE IS NO VISIBLE LEAKS."~22,000 mi, complaint #1546386
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle shut off without warning. The vehicle was taken to a dealer and the contact was informed that the vehicle was consuming an excessive amount of engine oi…"~26,000 mi, complaint #1943636
    • "MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF."~45,000 mi, complaint #1599765
    • "USING EXCESSIVE OIL WITH NO LIGHTS COMING ON. CAUSED MY CAR TO STALL IN THE MIDDLE OF A HWY TODAY WITH NO WARNINGS. GET IT BACK HOME AND IT IS 2 QUARTS LOW ON OIL AGAIN. I PUT OIL IN IT 1 1/2 WEEKS AGO."~128,000 mi, complaint #1714511
  6. #6

    wiring harness

    2 stranded, 28 unsafe, 2 annoyance

    32
    incidents
    Typical range: 36,000–51,500 mi

    Median 48,500 mi, based on 30 reports (36% had no usable mileage)

    • "SERVICE SHIFTER INDICATOR CAME ON WITH ALL LIGHTS ON THE GEAR SHIFT INDICATOR LIGHTING IN RED. AFTER SHUTTING THE VEHICLE OFF, THINGS RETURNED TO NORMAL BUT WILL PROBABLY OCCUR AGAIN BASED ON OTHER INTERNET COMMENTS ABOUT THIS JEEP PROBLEM WITH THEIR WIRING HA…"~20,500 mi, complaint #1567055
    • "ALL OF A SUDDEN "SERVICE SHIFTER" COME ON SCREEN WITH THE SHIFTER LIGHTS ALL ILLUMINATED RED. I TOOK IT TO THE DEALERSHIP AND THIS MORNING THEY INFORMED ME THAT THE WIRES IN THE GEARSHIFT AND A PLASTIC PIECE HAVE TO BE REPLACED. BECAUSE THIS HAPPENED AT 38,10…"~38,103 mi, complaint #1692233
    • "WHILE DRIVING A WARNING LIGHT COMES ON THAT SAYS "SERVICE SHIFTER", THE CAR DOES NOT SEEM TO HAVE PROBLEMS, HOWEVER THE DEALERSHIP IS TELLING ME AFTER INSPECTION IT WILL BE $600 AS THE HARNESS IS BAD. IF I DO NOT REPLACE THE CAR CAN BECOME CONFUSED ON WHAT GEA…"~48,400 mi, complaint #1597259
    • "JEEP THROWING 'SERVICE SHIFTER' MESSAGE AND LIGHTING UP THE ENTIRE SHIFTER. LOCKING BRAKES, STEERING WHEEL AND WHEN TRYING TO TURN THE CAR OFF IT ONLY CONTINUOUSLY TRIES TO TURN OVER INSTEAD OF SHUTTING OFF. THIS STARTED AS SOON AS I PULLED OUT OF MY DRIVEWAY…"~51,000 mi, complaint #1649752
    • "ON OCTOBER 20, 2020, I TOOK MY VEHICLE TO THE JEEP DEALERSHIP WHERE IT WAS PURCHASED IN RESPONSE TO A 'SERVICE SHIFTER' WARNING INDICATOR. THE DEALERSHIP INDICATED THAT THE 'SHIFTER BEZEL AND WIRING HARNESS' WOULD NEED TO BE REPLACED AND COMPLETED THE REPAIR…"~64,842 mi, complaint #1701247
  7. #7

    other

    2 stranded, 19 unsafe, 10 annoyance

    31
    incidents
    Typical range: 32,000–79,000 mi

    Median 43,000 mi, based on 30 reports (58% had no usable mileage)

    • "I WAS TAKING MY CAR OUT OF PARK WHEN I NOTICED A REALLY LOUD CLICKING NOISE COMING FROM THE SHIFTER. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE SHIFTER WOULD BE REPLACED. WHEN I PICKED MY TRUCK UP THE NOISE WAS EVEN LOUDER, AND THIS TIME I HAD A…"~1,200 mi, complaint #1510502
    • "I WAS DRIVING WHEN MY CAR LOCKED AND TOLD ME SERVICE SHIFTER, I IMMEDIATELY CALL JEEP WHO TOLD ME TO GO THE DEALERSHIP NEAR WHO TOLD ME THEY COULDNT DO ANYTHING BECAUSE IT HASN'T BEEN RECALLED"~38,500 mi, complaint #1638027
    • "CAR CAUGHT ON FIRE WHILE DRIVING. ENTIRE FRONT END WAS IN FLAMES AND BURNED COMPLETELY. *TT *TR *BF VIN IS INVALID UPDATED 11/26/18*JB"~43,000 mi, complaint #1496318
    • "'SERVICE REQUIRED' LIGHT CAME ON, SHIFTER BEZZLE NEEDS REPLACED ACCORDING TO DEALER, THEY SAID IT IS NOT COVERED UNDER MY EXTENDED WARRANTY, THEY CANNOT GET THE PART FOR WEEKS AND SAID I CANNOT DRIVE IT BECAUSE THE SHIFTER COULD 'GO OUT AT ANY TIME', IT IS $45…"~58,000 mi, complaint #1684410
    • "THE SHIFTER SAYS THAT IT NEEDS REPAIRED AND ALL THE LIGHTS ON THE SHIFTER ARE LIT UP RED. WHEN I LOOK IT UP IT SHOWS AN ACTIVE RECALL BUT DOESN'T SHOW ANYTHING ON THIS WEBSITE."~141,000 mi, complaint #1722378
  8. #8

    airbag system

    21 unsafe, 2 annoyance

    23
    incidents

    Commonly reported, insufficient mileage data - n=23, median 41,000 mi, no reliable range below 25 reports.

    • "WE WERE STOPPED IN TRAFFIC AND BRAKED AND WAS HIT FROM THE REAR BY A VEHICLE GOING BETWEEN 50-60MPH ON A FREEWAY AND IN TURN WE WERE PUSHED INTO A VEHICLE IN FRONT OF US. DAMAGE RESULTED IN THE BACK, FRONT, AND LEFT SIDE OF THE VEHICLE. NO AIRBAGS WERE DEPLOYE…"~2,000 mi, complaint #1398642
    • "STARTED JEEP AND SERVICE AIR BAG WARNING CAME ON. THE IDIOT STAYS ON. THERE IS ALSO A WARNING IN DRIVER INFORMATION DASHBOARD THAT AIR BAG NEEDS SERVICED. EVERYTHING APPEARS TO BE NORMAL."~36,000 mi, complaint #1691294
    • "FIRST MY AIR BAG LIGHT CAME ON AND SAID SERVICE AIR BAG SYSTEM. NEXT THE SEAT BELT LIGHT IS ON AND DINGS WHEN SOMEONE IS IN THE PASSENGER SEAT EVEN THE THE SEAT BELT BUCKLED. NOW MY TPMS LIGHT IS ON WITHOUT ANY ISSUES WITH THE AIR IN THE TIRES. THIS IS AN ONGO…"~42,000 mi, complaint #1577370
    • "DRIVING OFF ROAD THROUGH MUD. WAS NOT TRAVELING AT A HIGH RATE OF SPEED... PROCEEDED TO DRIVE UPHILL THROUGH MUD AND SIDE CURTAIN AIRBAGS DEPLOYED."~60,200 mi, complaint #1683432
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer w…"~100,000 mi, complaint #1855269
  9. #9

    parking brake

    22 unsafe

    22
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "EMERGENCY BRAKE WOULD NOT RELEASE VEHICLE WOULD NOT MOVE FORWARD OR REVERSE"~10,000 mi, complaint #1488244
    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE PARKING BRAKE ENGAGED INDEPENDENTLY, WHILE DRIVING AT LOW SPEEDS. THE CONTACT STATED THAT ON ONE OCCASION THE BRAKE ENGAGED WHILE DRIVING AT 25 MPH. THE VEHICLE WAS TAKEN TO FLEMING…"~51,994 mi, complaint #1746452
    • "The contact owns a 2017 Jeep Cherokee. The contact started the vehicle and became aware that the Auto START/STOP and Parking Brake Failure messages were displayed. The contact drove to work and parked the vehicle. The contact returned to the vehicle and attemp…"~82,000 mi, complaint #1963288
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while the vehicle was parked, the parking brake failed to disengage. The contact shifted the vehicle into Service Mode for the vehicle to operate as needed. The contact stated that while driving at…"~110,000 mi, complaint #1939854
  10. #10

    engine internal

    17 unsafe

    17
    incidents

    Commonly reported, insufficient mileage data - n=24, median 50,000 mi, no reliable range below 25 reports.

    • "VERY SCARY FOR ME TONIGHT. WAS DRIVING MY BRAND NEW JEEP WHEN IT STARTED SMOKING AND CAUGHT ON FIRE. LESS THEN 3000 MILES. LUCKILY I WAS ABLE TO GET OUT IN TIME AND HAVE NO ONE WITH ME. WOULD PROBABLY NEVER BUY A JEEP AGAIN. */BF VIN UNAVAILABLE 11/20/18*JB"~3,000 mi, complaint #1449555
    • "AT 38,000 MILES ON OUR NEW JEEP, THE SPARK PLUGS ARE GROUNDING OUT FOR SOME UNEXPLAINED REASON AND BURNING A HOLE IN THE BOTTOM OF THE COIL PACKS BOOT. CAUSING THE PLUG AND COIL PACKS TO BURN UP. I'M BEING TOLD IT'S A MANUFACTURES PART DEFECT THAT JEEP HASN'T…"~39,000 mi, complaint #1565662
    • "WHILE DRIVING THE SERVICE SHIFTER LIGHTER APPEARS ON DASH AND SHIFTER POSITION LIGHTS ALL LIGHT RANDOMLY AND HAS BEEN BECOMING MORE FREQUENT. THEY TURN OFF ONCE I STOP, TURN THE CAR OFF, AND RESTART THE CAR. I HAVE READ MODELS PREVIOUSLY HAVE BEEN RECALLED FOR…"~50,000 mi, complaint #1687318
    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A POPPING SOUND UNDER THE HOOD. THE CONTACT PULLED OFF OF THE ROADWAY AND, WITHOUT WARNING, THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND WAS ABLE TO EXTINGU…"~59,000 mi, complaint #1550258
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming…"~97,000 mi, complaint #1873813
  11. #11

    stability and traction control

    16 unsafe

    16
    incidents
    Typical range: 25,000–66,000 mi

    Median 50,000 mi, based on 29 reports (17% had no usable mileage)

    • "MULTIPLE SPORADIC FLASHING LOSS OF TRACTION LIGHT ON DRY ROADS AND ROLLING STARTS. 5/10/18 4872M VEHICLE IN MOTION ON CITY STREET 35MPH "SERVICE PARKING BRAKE" FLASHED ON DISPLAY 5/12/18 5004M MAKING LEFT TURN FROM STOP ON YIELD GREEN VERY SLIGHT DECLINE, CI…"~5,000 mi, complaint #1470563
    • "SERVICE SHIFTER LIGHT COMES ON AND ALL SHIFT GEARS (PARK, NEUTRAL, REVERSE,DRIVE ) LIGHT UP IN RED AFTER DRIVING ON MOUNTAIN ROAD. PULLED TO SIDE AND TURNED CAR OFF. RESET LIGHT BUT CAME ON AGAIN 20 MIN LATER . APPARENTLY KNOWN ISSUE WITH JEEPS."~45,000 mi, complaint #1674465
    • "WHILE DRIVING THE CAR IN THE HIGHWAY AND WITH 3 KIDS IN THE CAR I HAD THE BRAKE ,ABS, AND CHECK ENGINE LIGHT UP. I WASN'T ABLE TO DRIVE IT AFTERWARDS. I HAD TO TURN OFF VEHICLE AND WAIT A BIT THEN TURN IT ON AGAIN. THIS HAS HAPPENED TO ME SEVERAL TIMES.I H…"~50,000 mi, complaint #1594882
    • "VEHICLE HAS JUST SHUT OFF APPROX 10 TIMES IN THE LAST 2 WEEKS. SOMETIMES ITS 'DINGS' WHILE DRIVING NORMAL AND DOES NOT STALL BUT MOST OF THE TIME ITS STALLS AS DRIVING. EITHER IVE JUST PULLED OUT ONTO A ROAD OR MADE A TURN. THE CAR WILL JUST SHUT OFF AND SAYS…"~66,110 mi, complaint #1518624
    • "SERVICE SHIFTER MESSAGE KEEPS COMING UP AND ALL LIGHTS ON GEARS TURN RED AND I HAVE SEEN A LOT OF COMPLAINTS ON THIS MODEL JEEP. IT HAPPENS WHEN SWITCHING GEAR, PARKING, DRIVING. IT NEEDS TO BE RECALLED!"~78,000 mi, complaint #1578485
  12. #12

    acceleration loss or hesitation

    15 unsafe

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "ON FOUR SEPARATE OCCASIONS WHILE STOPPED ON A STEEP INCLINE THE LIGHT TURNED GREEN AND I STEPPED ON THE GAS AND THERE WAS NO RESPONSE FROM THE ENGINE FOR ABOUT 3 SECONDS. THIS CAUSED ME TO ROLE BACKWARDS THEN WHEN THE ENGINE ENGAGED, IT LOUNGED FORWARD ALMOST…"~3,600 mi, complaint #1434499
    • "VEHICLE HESITATES TO ACCELERATE AFTER SLOWING OR STOPPING. DELAY IS SEVERAL SECONDS AND POSSES A SERIOUS RISK OF BEING STRUCK FROM BEHIND. THIS HAPPENS INTERMITTENTLY."~6,200 mi, complaint #1338115
    • "VEHICLE LOSING POWER UPON TURNING OR TAKE OFF, GEAR SHIFTING WHILE DRIVING AND ACCELERATING. SHIFTING IS VIOLENT AND LOSS OF POWER MAJOR. NO LONG FEEL SAFE DRIVING AND ONLY HAS 44K MILES ON IT. DEALER HAS DONE ELECTRONIC UPDATE AND DID NOT FIX ISSUE, BUT MADE…"~44,000 mi, complaint #1529593
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 75 MPH, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The check engine and an unknown warning light illuminated. The contact stated tha…"~128,941 mi, complaint #2119677
  13. #13

    battery and charging

    8 stranded, 6 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=16, median 22,500 mi, no reliable range below 25 reports.

    • "LOST POWER WHILE DRIVING ON A CITY STREET. BATTERY LIGHT CAME ON. D ON THE GEAR SHIFT WAS FLASHING. WAS ABLE TO RESTART VEHICLE AND TRAVEL FOR ABOUT 300 FEET AND THEN LOST POWER AGAIN. VEHICLE WOULD NOT RESTART AFTER MANY ATTEMPTS. FINALLY RESTARTED AFTER SHOW…"~10,000 mi, complaint #1621960
    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED APPROXIMATELY A YEAR AGO AND THE BATTERY HAD BEEN REPLACED TWICE. THE VEHICLE WAS TAKEN TO JEFF WYLER CHRYSLER DODGE JEEP RAM OF FT THOMAS ([REDACTED PHONE], LOCATED A…"~18,000 mi, complaint #1610571
    • "WHILE I WAS DRIVING YESTERDAY, MY CAR DIED OUT ON ME. THE CAR IS ONLY 6 MONTHS OLD. I WAS DRIVING WHEN THE BATTERY LIGHT BEGAN TO FLASH AND THE CAR SHUT OFF ON ME. I HAD ELECTRICAL POWER AS THE STERIO WAS WORKING, BUT THE ENGINE AND POWER STEERING SHUT OFF WIT…"~23,000 mi, complaint #1473005
    • "PURCHASED 2017 JEEP CHEROKEE TRAIL HAWK NEW 10/2016. IF THE JEEP IS LEFT TO SIT 2 DAYS BATTERY WILL DRAIN AND NOT RESTART JEEP. I HAVE REPLACED THE BATTERY 3 TIMES. MOST RECENTLY 4-21-20. THIS NEW BATTERY KEEPS DRAINING AND 2ND TIME I HAVE HAD TO CALL TO HAVE…"~27,000 mi, complaint #1708684
    • "ALTERNATOR IS DEAD ON 2017 JEEP CHEROKEE AT ROUGHLY 50K MILES. WAS BRAND NEW WHEN PURCHASED IN MARCH 2017 & HAVE HAD SERVICE SHIFTER MESSAGE POP UP SEVERAL TIMES. CAR HAS TURNED OFF WHILE DRIVING. AND NOW ALTERNATOR HAS DIED. TOOK TO DEALERSHIP EVERY TIME VEHI…"~50,000 mi, complaint #1613745
  14. #14

    cruise control conventional

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=12, median 22,500 mi, no reliable range below 25 reports.

    • "THE SPEED CONTROL IN MY CAR WENT WACKO A COUPLE OF WEEKS AGO. SPED UP FROM 45MPH TO 56MPH. IN THE SHORT SPACE OF TIME IT TOOK FOR THIS TO HAPPEN (1-2 SECONDS, NOT SURE AS I WAS FREAKING OUT...), I APPLIED THE BRAKE - TOO NO AVAIL, THEN I PUT IT INTO NEUTRAL…"~6,000 mi, complaint #1582922
    • "I LIVE IN A FLATTER AREA OF THE US. NO PROBLEMS HERE. HOWEVER, WHILE TRAVELING IN SOME MORE HILLY STATES RECENTLY I EXPERIENCED MULTIPLE OCCASIONS WHEN THE CRUISE CONTROL WOULD CAUSE THE VEHICLE TO ACCELERATE WELL BEYOND THE SETTING. 15-20 MPH ABOVE SETTING. E…"~19,000 mi, complaint #1508506
    • "USING CRUISE CONTROL. APPLIED BRAKES CAR STARTED SPEEDING UP INSTEAD OF SLOWING DOWN OR DISENGAGING CRUISE CONTROL HAD TO PUT CAR INTO NEUTRAL TO GET IT TO STOP. *TT *TR"~25,000 mi, complaint #1483183
    • "THE CAR'S CRUISE CONTROL WAS ENGAGED WHILE CLIMBING A SLIGHT HILL ON THE FREEWAY. THE CAR FAILED TO STOP ACCELERATING AT 60 MPH (SET SPEED LIMIT). THE CRUISE CONTROL BUTTON NOR PRESSING THE BRAKES WOULD DISENGAGE THE SYSTEM. AFTER APPROXIMATELY 10 SECONDS, THE…"~30,000 mi, complaint #1649818
    • "WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCA…"~39,000 mi, complaint #1600059
  15. #15

    engine cooling

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=10, median 47,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED, THE ENGINE OVERHEATED AND POWERED DOWN WITHOUT WARNING, THE DRIVER'S SIDE KNEE AIR BAG INDICATOR ILLUMINATED, AND THE COMPUTER SYSTEM LINKED TO THE TIRES…"~26,000 mi, complaint #1548379
    • "THE CHECK ENGINE LIGHT CAME ON. FOUND OUT COULD BE GAS CAP OR BAD FUEL. FILLED UP WHEN CLOSE TO EMPTY. ENGINE LIGHT DISAPPEARED. WAS FINE FOR MONTH OR SO. NOW CHECK ENGINE LIGHT ON CONSTANTLY. CHECKED W AUTO PARTS STORE. COMPUTER READER SAID COULD BE THERMOSTA…"~38,000 mi, complaint #1691310
    • "1ST, MY ENGINE LIGHT IS ON DUE TO A FAULTY THERMOSTAT IN THE ENGINE. I'M DISPLEASED A 2 YEAR OLD CAR HAS SUCH AN ISSUE. I'VE BEEN TOLD IT'S A COMMON PROBLEM OR DEFECT. 2ND MY CRUISE CONTROL GOES ROGUE AT TIMES AND SPEEDS UP EXCESSIVELY IF NO INTERVENTION HAPP…"~47,000 mi, complaint #1550586
    • "ENGINE LIGHT IS ON DUE TO DEFECTIVE THERMOSTAT. IT'S NOT RIGHT MAKING SOMEONE PAY FOR A DEFECTIVE PART ON A 2YR OLD VEHICLE DUE TO POOR QUALITY! IF AMERICAN CARS ARE SO GOOD THEN WE SHOULDN'T HAVE ISSUES LIKE THIS."~47,000 mi, complaint #1550647
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken…"~76,000 mi, complaint #1876384
  16. #16

    brake booster

    1 stranded, 9 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WE HAVE HAD THIS JEEP FOR ONE YEAR. THE THE FIRST REPAIR WAS TO SERVICE THE BRAKES SYSTEM AFTER 1200 MILES. TODAY SAME THING AGAIN. I GOT IN MY JEEP TO RUN AN ERRAND AND STARTED THE CAR PRESSED ON THE BRAKE TO PLACE THE CAR IN REVERSE AND HEAR A HISSING SOUN…"~30,402 mi, complaint #1535474
    • "TL* THE CONTACT'S FRIEND OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS FRIEND WAS DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND WAS FIRM. THE SERVICE ELECTRONIC BRAKING SYSTEM MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CON…"~62,622 mi, complaint #1717404
  17. #17

    instrument cluster

    4 unsafe, 4 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "FOR NO APPARENT REASON THE "SERVICE SHIFTER" MESSAGE APPEARS ON THE INSTRUMENT PANEL BLOCKING MOST OTHER ACTIVE DRIVING INFORMATION AND ALL DOTS ON THE SHIFTER HOUSING BECOME RED. SEE PICS. THIS HAS OCCURRED COUNTLESS TIMES SINCE WE PURCHASED THE VEHICLE IN…"~41,500 mi, complaint #1570540
    • "THE NOTICE FOR SERVICE SHIFTER COME'S ON, ALL THE LIGHTS ON THE GEAR SELECTOR LIGHT UP. YOU CAN'T TELL WHICH GEAR THE CAR IS IN. THIS NOTICE SHOWS IN THE INSTRUMENT CLUSTER, WHERE THE SPEED ODOMETER IS. THIS HAS HAPPENED ON AND OFF FOR 6 TO 8 MONTHS, THE DEALE…"~50,000 mi, complaint #1704729
    • "SERVICE SHIFTER LIGHT CAME ON WHEN DRIVING G HOME, I CAN'T SEE MY SPEED."~62,000 mi, complaint #1572461
    • "AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESS…"~92,000 mi, complaint #1726875
  18. #18

    throttle and pedal

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=13, median 31,500 mi, no reliable range below 25 reports.

    • "WHILE IN CRUDE CONTROLS MY JEEP SPEEDS UP AND PAST THE SET SPEED AND KEEP ON GOING FASTER"~12,000 mi, complaint #1478554
    • "I WAS ON INTERSTATE GOING 60MPH, A VAN WAS BESIDE ME TURNING INTO MY LANE. TO AVOID A CRASH I PUSHED DOWN ON GAS PEDAL MY CAR DID NOTHING SO I HIT THE BRAKE THEN THE CAR LUNGE FORWARD AND MY RPM WAS 6. I ALMOST HIT THE VAN IN REAR END."~12,989 mi, complaint #1490970
    • "I DEACTIVATED CRUISE CONTROL AND STARTED TO ACCELERATE TO PASS SOMEONE ON THE HIGHWAY, THE CAR CONTINUED TO ACCELERATE AFTER I HAD RELEASED THE GAS PEDAL AND SO I PRESSED THE CANCEL CRUISE CONTROL MULTIPLE TIMES AND TAPPED ON THE GAS AND THEN THE BRAKE AFTER T…"~20,500 mi, complaint #1588208
    • "GAS PEDAL WILL STOP WORKING WHILE DRIVING NOT ALLOWING ME TO ACCELERATE THE JEEP. I HAVE TO PULL OVER, POWER OFF THE JEEP, AND WAIT ABOUT 5 MINUTES. AFTER WAITING, I HAVE TO HOLD THE KEY IN THE START POSITION UNTIL THE JEEP TURNS ON WHICH RANGES ANYWHERE FROM…"~51,000 mi, complaint #1705913
    • "THE SHIFTER HAS BEEN REPLACED TWICE ON THE VEHICLE; THE FIRST TIME IN WARRANTY (2018) AND THE SECOND TIME THIS WEEKEND WHERE I NEEDED TO PAY OUT OF POCKET. (JUNE 2019) AT RANDOM TIMES, THE SERVICE SHIFTER MESSAGE APPEARS AND THE ENTIRE SHIFTIER PANEL LIGHTS UP…"~55,000 mi, complaint #1586593
  19. #19

    transmission manual clutch

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHILE DRIVING ON THE INTERSTATE DOING 70 MPH, THE WORDS 'SERVICE SHIFTER' COME UP ON MY DASH. AFTER MORE RESEARCH THIS APPEARS TO BE A COMMON PROBLEM WITH THESE VEHICLES, RESULTING IN THE VEHICLE GOING INTO PARK WHILE DRIVING AND CREATING ACCIDENTS. MINE IS A…"~11,000 mi, complaint #1417562
    • "SERVICE SHIFTER, HAD IT REPLACED WHILE STILL UNDER WARRANTY TWICE. IT IS HAPPENING AGAIN AND HAS SEVERAL TIMES AND NO LONGER UNDER WARRANTY. WHAT HAS TO HAPPEN BEFORE THEY RECALL THIS PART. IT IS CLEARLY AN ISSUE WITH SO MANY PEOPLE COMPLAINING ABOUT THIS."~53,008 mi, complaint #1724093
    • "WAS GETTING A "SERVICE SHIFTER" MESSAGE ON DASH AND BROUGHT TO DEALERSHIP WHOM REPLACED THE SHIFTER MECHANISM UNDER WARRANTY ON JULY 11, 2018 AT 37,891 MILES. THE DEALERSHIP STATED THAT IT WAS OUR FAULT FOR LEAVING A CUP IN THE CUP HOLDER WHICH CAN SHORT OUT…"~54,230 mi, complaint #1525643
    • "STARTED MY 2017 JEEP CHEROKEE, LIKE ANY OTHER DAY, DROVE [REDACTED ADDRESS] AND I THOUGHT MY BATTERY WAS GOING DEAD. CAR SHUT DOWN RADIO AND LIGHTS WERE STILL WORKING FINE. WASN'T BATTERY, IT WAS MY SHIFTER, I HAD TO TURN MY CAR OFF IN AN ATTEMPT TO REST WHATE…"~65,400 mi, complaint #1658576
    • "MY 2017 JEEP CHEROKEE DISPLAYS "SERVICE SHIFTER". I'VE SEEN MULTIPLE ONLINE REVIEWS/COMPLAINTS FOR THE SAME ISSUE, YET THIS $900 TO REPAIR ISSUE HAS NOT BECOME A RECALL. WHAT RECOURSE DO WE ALL HAVE AND WHY WON'T JEEP FIX THIS ONGOING PROBLEM? THE MESSAGE HAS…"~90,000 mi, complaint #1744390
  20. #20

    software or update

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY…"~14,000 mi, complaint #1602312
    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE "SERVICE SHIFTER" WARNING MESSAGE ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT EVERY GEAR ON THE SHIFT ASSEMBLY ILLUMINATED. THE CONTACT PULLED INTO A NEARBY PARKING LOT, PLAC…"~19,000 mi, complaint #1513197
    • "ABOUT 6 MONTHS AGO MY 2017 JEEP SHIFTED INTO NEUTRAL WHILE I WAS DRIVING IN AUTOMATIC MODE. A NOTIFICATION POPPED UP SAYING I NEEDED OT BE IN PARK TO SHIFT. MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND I NEEDED TO SHUT IT OFF, WAIT A FEW MINUTES AND THEN TURN…"~28,881 mi, complaint #1639189
  21. #21

    driveshaft axle cv

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "2017 JEEP CHEROKEE WITH ONLY 37000 MILES THE INTIRE FRONT END FELL OUT WHILE DRIVING CAUSING AN ACCIDENT. WHEEL, INTIRE HUB ASSEMBLY, AXLE, AND STRUT. WHILE THANKFULLY TRAVELING LOW SPEEDS IN THE CITY"~37,000 mi, complaint #1567082
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to two independent mechanics, who determined that there was grease being splashed from the dr…"~91,000 mi, complaint #2075977
  22. #22

    steering electric assist

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "REFERING TO COMPLAINT # 11351451. THE ENTIRE COMPLAINT DID NOT TRANSMIT. THE SERVICE TECH GAVE ME A COPY OF THE STAR ONLINE PUBLICATION CASE # S1823000010 THE RELEASE DATE 03-09-2018. THE PUBLICATIONS STATES THAT I NEED A KL FLAT TOW KIT P/N68321424AA THIS…"~16,070 mi, complaint #1687591
    • "WHILE FLAT TOWING MY JEEP BEHIND MY MOTOR HOME FROM ANTIOCH,TO CRESCENT CITY CA ON JULY 1, 2020, I WAS THIRTY FIVE MILES FROM ANTIOCH, WHEN MY JEEP STARTED SWAYING SEVERELY LEFT AND RIGHT AND BOUNCING.I THOUGHT THAT I HAD TWO BLOWOUTS ON THE RIGHT REAR OF THE…"~16,070 mi, complaint #1687599
    • "I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY…"~65,000 mi, complaint #1733650
  23. #23

    brake hydraulics

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I WAS STOPPED AT THE RED LIGHT, MY FOOT ON THE BRAKE AND VEHICLE GEAR IN D, I FELT MY VEHICLE IS REVERSING (MOVING BACKWARDS), I THOUGHT MY VEHICLE GEAR WAS IN R AND FOOT ON GAS PADEL BUT THAT WAS NOT THE CASE, I DOUBLE CHECKED TO MAKE SURE THE VEHICLE GEAR WA…"~1,980 mi, complaint #1386511
    • "ON SEVERAL OCCASIONS AS I'M DRIVING MY 2017 JEEP CHEROKEE THE SERVICE SHIFTER WARNING CAME UP ON THE DISPLAY SCREEN THE FRONT TIRES LOCK UP AND WON'T MOVE I'VE HAD IT TO THE DEALERSHIP TWO DIFFERENT TIMES AND THEY TELL ME NOTHINGS WRONG WITH IT AND TOLD ME I W…"~24,461 mi, complaint #1691872
    • "The contact’s daughter owns a 2017 Jeep Cherokee. The contact was informed that while driving approximately 35 - 40 MPH, the brake pedal was depressed but failed to engage. The vehicle jumped a curb, causing the driver to activate the parking brake to stop the…"~120,000 mi, complaint #2118467
  24. #24

    hv system fault reduced power

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact's daughter owns a 2017 Jeep Cherokee. The contact stated that on various occasions while his daughter was driving at various speeds, the "shift to park(P) or neutral(N), Press Brake" message was displayed, and the battery warning light was illumina…"~86,000 mi, complaint #1882637
  25. #25

    starter

    3 stranded, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "START BUTTON WILL NOT WORK IF PRESSED AT BOTTOM. WILL NOT START OR STOP."~3,600 mi, complaint #1407894
    • "CAR WILL NOT START,HAS TO BE TOWED FOR SERVICE. FOURTH TIME FOR SAME PROBLEM. THEY INSTALLED NEW BATTERY BUT AFTER APPROX 30 DAYS IT HAPPENS AGAIN. DIED ONE MORNING BACKING OUT OF MY DRIVEWAY INTO STREET WOULD NOT START. TOWED TO DEALER. HAPPENED AGAIN FRIDA…"~10,600 mi, complaint #1577824
    • "SERVICE SHIFT STARTER WARNING COMES ON CONSTANTLY WHILE CAR IS IN MOTION. HAVE TO TURN CAR OFF AND BACK ON TO RESET."~23,654 mi, complaint #1622949
    • "The contact owns a 2017 Jeep Cherokee. The contact stated while driving 45-50 MPH, the vehicle started to decelerate and then shut off completely. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter needed to be repla…"~50,000 mi, complaint #1812446
  26. #26

    suspension struts shocks

    3 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "AFTER SERVICE SHIFTER RECALL WAS FIXED IT STILL CONTINUES TO COME ON, MY SHOCKS ARE LEAKING, POOFS OF SMOKE COME OUT OF MY VENTS, CHECK ENGINE LIGHT GOES OFF AND ON, MY HEATER AND AIR ONLY WORKS SOMETIMES, AND I HAVE REPLACED MY BATTERY 4 TIMES. I ONLYII"~27,000 mi, complaint #1719410
    • "DEFECTIVE DRIVERS SIDE FRONT STRUT BEGAN KNOCKING ON UNPAVED ROADS AT 14,000 MILES ON 1 YEAR OLD JEEP CHEROKEE. DEALER VERIFIED DEFECTIVE STRUT AND REPLACED UNDER WARRANTY. NOW AT 31,000 MILES PASSENGER SIDE FRONT STRUT HAS SEVERE KNOCKING EVEN ON SMALL BUMP…"~30,000 mi, complaint #1669777
    • "EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !"~58,000 mi, complaint #1733485
  27. #27

    alignment and pull

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I HAVE NOT EVEN OWNED MY VEHICLE A YEAR NOW. I HAVE NEVER HAD AN ISSUE WITH STEERING SHAKING OR PULLING. I WENT TO GET MY TIRES ROTATED FOR THE FIRST TIME AT A LOCAL DEALER AND THEY STATED THE ALL 4 OF MY TIRES HAD ALL IRREGULAR WEAR ON THEM ON THE INSIDE OF…"~7,292 mi, complaint #1456255
  28. #28

    differential

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while her husband was driving at an undisclosed speed, the vehicle locked up. While attempting to accelerate, the vehicle failed to exceed 25 MPH. The contact pulled over and restarted the vehicle,…"~68,177 mi, complaint #1941973
    • "The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and tur…"~90,200 mi, complaint #1875305
  29. #29

    power windows and locks

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. THE CONTACT TOOK THE VEHICLE TO EASTGATE CHRYSLER JEEP DODGE RAM ([REDACTED ADDRESS], INDIANAPOLIS, IN 46219; [REDACTED PHONE…"~516 mi, complaint #1694635
    • "MY BACK GATE/ TRUCK WILL NOT OPEN FROM THE OUTSIDE AT ALL I PRESS THE BUTTON ON MY KEYS AND THE BUTTON ON THE OUTSIDE OF THE GATE/TRUNK AND NOTHING THE ONLY WAS I CAN OPEN IT, IS IF WE CLAIM ON THE BACK AND MANUELING OPEN IT , WE TRIED EVERYTHING AND IT DOESN'…"~54,647 mi, complaint #1735043
    • "FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTI…"~81,500 mi, complaint #1734239
  30. #30

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While on I95 SB getting ready to exit to 295W the pickup in front of me jammed on his brakes. I hit my brakes, realized I would not stop in time, I pressed harder on the brake and went into a skid and impacted the pickups right rear. Why did the anti skid stop…"complaint #1771073
    • "Abs and parking brake keeps initiating while driving my vehicle. Concerned about an accident. I have already had the shifter sensor replaced and still doing the same thing"complaint #1849959
  31. #31

    backup camera

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE REAR BACK UP CAMERA CUTS OUT WHILE BACKING UP AND GOES TO STATIC."~40,000 mi, complaint #1581316
    • "THE BACK UP CAMERA GETS SNOWY AT TIME - YOU CAN NOT TELL WHAT YOU ARE LOOKING AT WHEN TRYING TO BACK OUT OF A SPOT WHERE YOU CAN NOT SEE AROUND OTHER CARS - VARIOUS TIME WHEN PUTTING IN REVERSE - RADIO VOLUME TAKES A MINUTE TO ADJUST AT VARIOUS TIME - RADIO HA…"~81,000 mi, complaint #1686180
  32. #32

    exhaust system

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE EXHAUST SYSTEM HAS ROTTEN EGG SMELL. CAR HAS BEEN TAKEN TO JEEP DEALER 34 TIMES AND THEY HAVE NOT BEEN ABLE TO FIX CAR."~35,500 mi, complaint #1619478
  33. #33

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "IF IT IS BELOW FREEZING OUTSIDE, MY GAS DOOR WILL NOT OPEN. WHEN I PRESS THE OPEN BUTTON INSIDE MY CAR, IT MAKES A SOUND AS IF IT IS TRYING TO OPEN, BUT WILL NOT BUDGE. EVEN WHEN I TRY TO OPEN IT MANUALLY, IT WON'T OPEN WITHOUT EXTREME FORCE AND SEVERAL MINUTE…"~32,000 mi, complaint #1631600
  34. #34

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WINDSHIELD CRACKING AFTER TAKING NO PHYSICAL DAMAGE AND PARKED. SERVICE SHIFTER LIGHT ON AT 18,000 MILES WHEN STARTED. TRANSMISSION SHIFTS ROUGH 1ST-3RD GEAR. ENGINE HAS ALSO RANDOMLY SHUT OFF WHEN STARTED AND WILL NOT START BACK UP."~18,000 mi, complaint #1586624
  35. #35

    steering rack mechanical

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "DOESN'T SEEM TO BE TURNING RIGHT. A LOT OF CLICKING MAKING NOISE WHEN I BACK UP. AND TURN WHEEL."~4,346 mi, complaint #1738588
    • "ON TWO OCCASIONS WHILE FLAT TOWING THE JEEP BEHIND OUR RV THE FRONT END WOBBLED EXCESSIVELY AND ONLY STOPPED WHEN WE SLOWED TO ALMOST A STOP. BOTH INSTANCES HAPPENED WITHIN 15 MINUTES OF STARTING TO TRAVEL IN THE MORNING AND HAPPENED IN CONSTRUCTION ZONES WHE…"~8,000 mi, complaint #1516845
  36. #36

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I RECENTLY HAD A TIRE BLOW OUT WHILE TRAVELING A SHORT DISTANCE. THE TIRE HAD ONLY 8000 MILES ON IT, SO I QUESTION A FIRESTONE DEALER IN N.SMITHFIELD, R.I. WHETHER THE TIRE HAD A DEFECT AND WAS TOLD (COMMON REPLY OF DENIABILITY) A POT HOLE CAUSED THE TIRE TO B…"~8,005 mi, complaint #1486876
    • "WE WERE DRIVING FROM TALLAHASSEE TO CAPE CANAVERAL FLORIDA. AS WE NEARED GAINESVILLE THE CAR HANDLING BECAME ERRATIC. AT THE TIME WE WERE ON THE INTERSTATE AND TRAVELING AT NORMAL HIGHWAY SPEED IN HEAVY TRAFFIC. WE STOPPED IN GAINESVILLE AT A COOPER DEALER A…"~41,000 mi, complaint #1657007
  37. #37

    trunk or liftgate

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Jeep Cherokee. The contact stated that the rear hatch failed to open as needed. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The…"~100,000 mi, complaint #1797048
  38. #38

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Daughter was driving the car when she approached a stop sign the electronic emergency brake engaged while the vehicle was still moving. This caused the vehicle to stop suddenly. She had to manipulate the electronic switch several times to disengage the brake t…"complaint #2185026
  39. #39

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE HVAC MODULE STOPPED WORKING OUT OF NOWHERE. MY MILEAGE KEEPS FLASHING AND MY CHECK ENGINE LIGHT CAME ON. THERE WAS NO WARNING SIGN OF IT GETTING BAD IT JUST WOULDN'T COME ON AND I TOOK IT TO THE DEALERSHIP AND THEY DIAG IT AND FOUND OUT WHAT IT WAS."~100,874 mi, complaint #1708352
  40. #40

    engine head gasket

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit d…"complaint #1858141
  41. #41

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Engine mounts broke and engine drop on excel dealership say mounts broke no warning light just heard a thump going about 25 mph then loud noise and rough engine. afraid to drive any further had a burn smell called tow truck sent to dealer. "complaint #1765158
  42. #42

    fluid leak unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WATER WAS FOUND PUDDLING THE DRIVER SIDE FLOOR BOARD AND DRIVER SIDE PASSENGER FLOORBOARD. THERE WAS FOUND THAT THE FACTORY DID NOT SEAL A SEEM BETWEEN THE WHEEL WELL AND THE FIREWALL CAUSING THE LEAK. EVIDENTLY THIS WAS A COMMON PROBLRM ACCORDING TO JEEP FORU…"~53,345 mi, complaint #1731465
  43. #43

    heater core and blower

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE DRIVING CAR HAD NO HEAT INTERMITTENT SINCE 2018 FOR UP TO 3 TIMES. NOW IS APRIL 2020!! WINDOWS FOG UP CAUSING HAZARDOUS CONDITION WHILE ON THE HIGHWAY! HAD CAR CHECKED AT DEALERSHIP AND THEY CLAIM IT IS FUNCTIONING FINE FOR LAST 2 SERVICES UNDER WARRANTY…"~39,838 mi, complaint #1660704
  44. #44

    infotainment head unit

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE PRESETS ON THE PHONE PART OF THE TOUCH SCREEN HAVE ERASED THEMSELVES TWICE IN A MONTH"~600 mi, complaint #1405416
  45. #45

    interior trim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap."complaint #1857125
  46. #46

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "JEEP CHEROKEE LATITUDE KEY IGNITION, KEY WILL NOT COME OUT OF THE IGNITION, AFTER PARKING TO JEEP, I TRIED PUTTING THE BREAK ON AND NOTHING HAPPENS, I COULD BE PARKING ON A FLAT PARKING LOT, OR IN MY DRIVE WAY, THIS HAS HAPPEN THREE TIMES AND THREE TIMES I HAV…"complaint #1462731
  47. #47

    lighting interior

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door…"complaint #1785978
  48. #48

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE REAR VIEW MIRROR CREATE A DOBLE VISSION ITS INTENDED TO DIM IF SOMEONE BEHIND CAMS WHIT HIG BEAMS ON TO REDUCE THE BRIGHTNES WHIT THE DOBLE MIRROR OR SHADOW THAT CREATES BUT ON THUS CASE ON DAY LIGHT THAT MIRROR CREATES A DOBLE SHADOW OR DOBLE VISSION CO…"~1,000 mi, complaint #1413521
  49. #49

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VEHICLE STARTED MAKING NOISE 2 WEEKS AFTER BOUGHT IT! IT MAKES A WHINY GRINDING NOISE. I WOULD BACK OUT AND WHEN I STRAIGHTEN WHEEL TO GO FORWARD, THERE IT IS! AT FIRST, THIS ONLY HAPPENED ONCE OR TWICE A DAY THEN IT WAS DOING IT CONSTANTLY. IT EVEN OCCASI…"complaint #1442827
  50. #50

    power steering hydraulic

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Today while driving, my vehicle’s power steering went out causing me to pull over to the side of the road. My car was running, but I was unable to move it. When I put it in drive, the lights on the shifter would flash, but the car would not change gears. The p…"complaint #1962371
  51. #51

    seatbelt and pretensioner

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE PICKING UP MY OLDEST CHILD FROM SCHOOL, MY THREE YEAR OLD TODDLER REACHED THE SHOULDER SAFETY BELT LOCATED IN THE CENTER SEAT (NEXT TO HER CAR SEAT ON THE DRIVER SIDE) AND IT GOT WRAPPED AROUND HER NECK AND NEARLY STRANGLED HER. MY CHILD YELLED FOR HELP.…"~83,000 mi, complaint #1615495
  52. #52

    steering column

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "WHILE THE KEY IS IN THE IGNITION AND YOU'RE PRESSING THE BREAK, WHEN YOU ARE PRESSING THE BUTTON TO MOVE THE SHIFT THERE IS A CLICKING NOISE THAT COMES FROM THE IGNITION WHERE THE KEY IS. IT HAS BEEN TO THE DEALERSHIP FOR THIS 3 TIMES BECAUSE I'VE HAD A RENTAL…"complaint #1530999
  53. #53

    unintended acceleration

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The incident happened in a parking lot. Backing out of the parking space, there was a delivery truck parked right behind me. Backing out of my parking space, I hit the bumper of the truck (no damage to the truck). As I pulled back into my parking space the…"complaint #1820063
  54. #54

    wheel bearing

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "SHIMMY WHEN ACCELERATING FROM A STOP ABOUT 18 MPH. INTENSITY CHANGED UPON TORQUE AND TURNING ANGLES...MOST NOTICEABLE ON RIGHT HAND TURNS. FEELS AT TIMES LIKE RF WHEEL IS WOBBLY (ONLY FOR A SECOND AND THEN GOES AWAY)."complaint #1407637
  55. #55

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was driving on route I79 Southbound. I had just entered I79 southbound via exit 152. I was accelerating to the speed limit of 70mph. There were no vehicles or objects within 1/4 mile of my location. At approximately 68Mph, the tire front passenger side…"complaint #1802786
  56. #56

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "No front defroster… blows but does not blow out defroster vents… Very serious problem here in Wisconsin… Could cause accident if windshield frosts up while driving "complaint #1946130

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.