2016 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transmission automatic

    11 stranded, 244 unsafe, 6 annoyance

    261
    incidents
    Typical range: 19,500–60,000 mi

    Median 38,500 mi, based on 269 reports (27% had no usable mileage)

    • "I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEA…"~500 mi, complaint #1503876
    • "MY 2016 JEEP CHEROKEE STARTED HAVING ISSUES. ON MY WAY HOME FROM WORK THE SERVICE TRANSMISSION MESSAGE POPPED UP ON MY DISPLAY AND ENGINE LIGHT CAME ON AND HAD ABSOLUTELY NO ACCELERATION CAPABILITY. MANAGED TO STAY WITH TRAFFIC AND PROCEED TO THE OFF RAMP TO A…"~23,000 mi, complaint #1398711
    • "TRANSMISSION JERKS. PARKING BRAKE COMES ON AUTOMATICALLY"~43,492 mi, complaint #1733286
    • "A PIN FELL OUT OF THE SHIFTER WHILE DRIVING ON THE HIGHWAY CAUSING IT TO MALFUNCTION"~60,000 mi, complaint #1680317
    • "THE TRANSMISSION LIGHT HAS BEEN ON PRETTY MUCH SINCE I GOT THE VEHICLE. HAVE TAKEN IT IN TO ORILEYS AND WAS TOLD CODES WERE EITHER TRANSMISSION OR FIRING. I WAS TOLD TO CHANGE THE COIL PACKS. THIS SEEMED TO FIX THE ISSUE OF IT BOGGING DOWN WHILE DRIVING. LIKE…"~145,000 mi, complaint #1687357
  2. #2

    transfer case awd

    4 stranded, 179 unsafe, 2 broken, 1 annoyance

    186
    incidents
    Typical range: 62,500–110,000 mi

    Median 88,000 mi, based on 74 reports (72% had no usable mileage)

    • "THE 2016 TRAILHAWK VERSION OF THE CHEROKEE HAS A DANGEROUS TENDENCY WHEN DESCENDING STEEP BUREAU OF LAND MANAGEMENT ROADS WITH GRADES OF 8-12%. THIS MODEL WAS SUPPOSEDLY DESIGNED TO MAINTAIN CONTROL WHEN GOING DOWNHILL ON THESE TYPES OF GRADES. IF YOU SHIFT…"~22,000 mi, complaint #1365990
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle failed to start as needed, with the "Service 4WD" warning light illuminated. The contact's son took the vehicle to an independent mechanic, where a scanner was used, and DTC: C14A7-97 w…"~53,000 mi, complaint #2139795
    • "WHILE DRIVING A SERVICE 4WHEEL DRIVE LIGHT CAME ON. AFTER INVESTIGATION THERE SEEMS TO BE A RECALL ON THE PTU'S BUT MY CAR WAS NOT LISTED. AFTER INVESTIGATION THIS SEEMS TO BE A WELL KNOW ISSUE WITH THESE PTU'S FAILING. I BROUGHT THE CAR TO THE DEALERSHIP AND…"~69,500 mi, complaint #1706786
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that on several occasions while either of her children were driving at various speeds, the transmission warning light illuminated. On one occasion, the FWD warning light illuminated and remained illumin…"~110,000 mi, complaint #2203908
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that he noticed the ESC 4-WD warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The mechanic stated that the powertrain transfer unit (PTU) assembly had failed with code…"~157,715 mi, complaint #1846230
  3. #3

    engine stall or no start

    16 stranded, 160 unsafe

    176
    incidents
    Typical range: 23,000–56,000 mi

    Median 41,500 mi, based on 239 reports (27% had no usable mileage)

    • "DRIVING THROUGH A PARKING LOT, JEEP TURNED OFF BUT I COULD STILL STEER AND BRAKE. HAD TO STOP COMPLETELY, PUT IT IN PARK, REMOVE AND RE-INSERT KEY FOR IT TO RESTART. STARTED WITH NO HESITATION, NO LIGHTS OR ANYTHING CAME ON. *TR"~800 mi, complaint #1353236
    • "JEEP RANDOMLY SHUTS DOWN WHILE DRIVING AND STEERING WHEEL LOCKS UP. ENGINE IS GETTING REPLACED FOR THE SECOND TIME IN 18 MONTHS."~23,300 mi, complaint #1376550
    • "WHILE MAKING A TURN, THE VEHICLE LOST POWER IN THE BRAKES, ACCELERATOR AND STEERING WHEEL. EVERYTHING LOCKED UP WHILE I WAS GOING UPWARDS OF 25MPH. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, BUT COMPLETELY LOST THE ABILITY TO CONTROL MY VEHICLE. THE CAR WOUL…"~41,500 mi, complaint #1553510
    • "WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAV…"~56,000 mi, complaint #1495837
    • "WAS TURNING LEFT AND VEHICLE SHUT OFF MIDTURN WAS NEARLY REAR ENDED TOOK JEEP IN SHOP DIDN'T FIX WAS STILL UNDER WARRANTY ALSO WAS DRIVING WHEN ALL JEEP INSTRUMENT WARNING LIGHTS CAME ON AND LOST ALL POWER COASTED TO A STOP RESTARTED, SHIFTING BECAME SLUGGISH…"~155,000 mi, complaint #1686701
  4. #4

    control module

    132 unsafe, 37 annoyance

    169
    incidents
    Typical range: 36,500–62,000 mi

    Median 47,000 mi, based on 196 reports (23% had no usable mileage)

    • "SERVICE SHIFTER WARNING LIGHT. COMES ON PERIODICALLY. TURNING OFF THE CAR AND RESTARTING IT DOES NOT CHANGE IT AT ALL. STARTED SHORTLY AFTER PURCHASING CAR AND HAS CONTINUED TO HAPPEN EVERY COUPLE OF MONTHS. I'VE REPLACED THE THERMOSTAT AND DONE REGULAR MAINTE…"~1,600 mi, complaint #1678484
    • "THE CAR WAS PARKED. WHEN I STARTED THE CAR, ALL LIGHTS FOR THE GEARS (P,R,N,D) ON THE SHIFTER WERE LIGHT UP RED AND SERVICE SHIFTER MESSAGE APPEARED. I SHUT OFF THE VEHICLE AND RESTARTED IT AND THE CAR OPERATED NORMALLY. 3 DAYS LATER, THE SAME THING HAPPENED.…"~36,500 mi, complaint #1598248
    • "SHIFTER SERVICE PROBLEM SHIFTER AND WIRING NEED TO BE REPLACED ACCORDING TO DEALER MY CAR ONLY HAS FORTY SEVEN THOUSAND MILES ON IT SEARCH ONLINE REVEALS SEVERAL OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND THERE ARE TALKS OF RECALLS BUT NOTHING HAS BEEN DONE AT…"~47,000 mi, complaint #1491808
    • "THE BEZEL AROUND THE SHIFTER (THE PART WITH THE LIGHTS SPECIFICALLY) STARTED SHORTING AND GIVING AN ERROR TO SERVICE THE SHIFTER. SOMETIMES IT WILL GO AWAY IF THE CAR IS TURNED OFF AND BACK ON AGAIN. THERE ARE ALSO TIMES WHERE, WHEN SHIFTING, THE CAR REFUSES T…"~61,213 mi, complaint #1702966
    • "I BOUGHT MY 2016 JEEP CHEROKEE LIMITED NEW AND FOR THE FIRST 100, 000 MILES HAD NO PROBLEM WITH IT UNTIL ONE DAY I WAS DRIVING DOWN HIGHWAY AND MY INSTRUMENT CLUSTER LIT UP LIKE A CHRISTMAS TREE, THE ENGINE HIT 5000 RPM AT 45 MPH AND WOULD RED LINE IF I WENT F…"~128,410 mi, complaint #1575787
  5. #5

    engine oil consumption

    2 stranded, 45 unsafe, 4 annoyance

    51
    incidents
    Typical range: 21,000–54,000 mi

    Median 35,500 mi, based on 63 reports (21% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT WAS EXPERIENCING AN EXCESSIVE OIL CONSUMPTION ISSUE WITH THE VEHICLE. THE CONTACT HAD TO ADD OIL TO THE VEHICLE EVERY 1,200 MILES. THE CONTACT RESEARCHED THE ISSUE ONLINE AND DISCOVERED THAT THIS WAS AN ON…"~1,200 mi, complaint #1349318
    • "ON MARCH 3/9/2017 I PURCHASED A 2016, JEEP CHEROKEE LIMITED 4X4, 2.4L WITH 20,111. AT THE TIME OF THE PURCHASE, I RECEIVED A 109-POINT VEHICLE INSPECTION REPORT, AND I PERSONALLY CHECKED THE FLUID LEVELS. ON MAY 27, 2017, THE OIL LIGHT FLASHED WHEN TURNING INT…"~24,211 mi, complaint #1381437
    • "MY WIFE'S JEEP CHEROKEE 2016 WHILE DRIVING 3 TIMES IN THE LAST MONTH HAS STALLED WHILE MAKING A SLIGHT RIGHT TURN. THE DISPLAY SIGNALS ENGINE, AND BATTERY FLASH AND THEN THE CAR DIES WITH NO POWER INSTANTLY. MY PREGNANT WIFE WAS COMMUTING DURING RUSH HOUR T…"~35,456 mi, complaint #1591998
    • "ENGINE STALLS WHILE DRIVING BECAUSE OF LOW OIL. JEEP IS 2 1/2 YRS. OLD WITH 50,000 MILES AND SHOULD NOT BE BURNING OIL. MANY PEOPLE COMPLAINING OF THE SAME THING."~50,000 mi, complaint #1490902
    • "I HAVE THE 2.4L IN MY CHEROKEE. THE SAME AS OTHER JEEP MODELS AND I HAVE HAD THE SAME OIL CONSUMPTION ISSUE THAT THIS ENGINE LINE HAS. JEEP JUST SHUT OFF AND HAD TO RESTART. NO WARNING OR LIGHTS ON DASH TO INDICATE LOW OIL. I HAD JUST A DROP OF OIL ON THE DIPS…"~108,000 mi, complaint #1629149
  6. #6

    parking brake

    4 stranded, 33 unsafe, 1 annoyance

    38
    incidents

    Commonly reported, insufficient mileage data - n=19, median 42,500 mi, no reliable range below 25 reports.

    • "I HAD MY 2016 JEEP CHEROKEE IN TO SERVICE AT ABOUT MILEAGE 1800. THE JEEP DEALER REPORTED TO ME THAT HE UPGRADED MY SOFTWARE TO THE LATEST AND GREATEST AND PRODUCED A SOFTWARE UPGRADE NUMBER WHICH MEANT NOTHING TO ME, BUT THE DEALER ASSURED ME THAT CERTAIN FI…"~2,400 mi, complaint #1316984
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE BACKING OUT OF A PARKING SPACE, THE PARKING BRAKE ENGAGED ON ITS OWN AND THE PARKING BRAKE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVEN OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEAL…"~6,000 mi, complaint #1395308
    • "MY 2016 JEEP CHEROKEE LIMITED HAS A PARKING BRAKE ISSUE. MY PARKING BRAKE WILL NOT DISENGAGE, THE CAR WILL NOT MOVE FORWARD OR BACK, THE LIGHT REMAINS LIT UP ON THE DASHBOARD. MY JEEP IS INOPERABLE DUE TO THIS ISSUE. I WAS STOPPED AT A LIGHT IN TRAFFIC AND MY…"~42,503 mi, complaint #1730343
    • "The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the electronic parking brake engaged and the contact pulled over. The parking brake warning light was illuminated. The vehicle was towed to the local dealer where it…"~49,000 mi, complaint #1839330
    • "The contact owns a 2016 Jeep Cherokee. The contact stated while driving various speed, the parking brake engaged independently. The contact stated that the service parking brake warning light was illuminated. The contact stated she was able to release the park…"~90,000 mi, complaint #1818353
  7. #7

    wiring harness

    28 unsafe, 3 annoyance

    31
    incidents
    Typical range: 24,500–75,000 mi

    Median 47,000 mi, based on 31 reports (34% had no usable mileage)

    • "WE HAVE BEEN WARNED THAT THIS VEHICLE MAY HAVE A STEERING WOBBLE WHEN TOWED BEHIND A MOTORHOME. FIAT CHRYSLER HAS ISSUED A RECALL ADDENDUM TO THE OWNER'S MANUAL THAT A HARNESS WIRING KIT PART NO. 68321424AB IS RECOMMENDED BEFORE TOWING, AND THAT IF THE VEHICL…"~3,002 mi, complaint #1317119
    • "THE SERVICE SHIFTER LIGHT KEEPS COMING ON AND ALL THE LIGHTS ON THE SHIFTER L LIGHTS UP RED. SOMETIME THE EMERGENCY BREAK SETS ITSELF WHEN THIS HAPPENS. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY TELL ME THE SHIFTER BEZEL AND WIRING HARNESS FA…"~35,000 mi, complaint #1591515
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while starting the vehicle, the Service Shifter message and the gear shift lights were illuminated. The vehicle was taken to the dealer to be diagnosed. Several fuses were replaced. The vehicle was…"~46,800 mi, complaint #1771711
    • ""4X4 UNAVAILABLE SERVICE REQUIRED "MESSAGE CAME ON AND STAYED ON WHEN I STARTED IT. IT WAS PARKED FOR AROUND 4 HOURS AND WAS STATIONARY. TOOK IT TO DEALERSHIP AFTER A DAY AND A HALF WAS TOLD A WIRE HAD ROTTED AND BROKE."~69,000 mi, complaint #1538736
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while the liftgate was closed, there was a warning light indicating that the liftgate was open. The contact stated that upon attempting to open the liftgate, the liftgate failed to open. The contac…"~118,286 mi, complaint #2128460
  8. #8

    airbag system

    29 unsafe

    29
    incidents
    Typical range: 25,000–68,000 mi

    Median 44,000 mi, based on 29 reports (29% had no usable mileage)

    • "MY AIRBAG LIGHTS JUST RANDOMLY CAME ON AND I DIDN'T HIT ANYTHING OR NOTHING HIT ME AND I JUST BOUGHT THIS CAR TWO MONTHS AGO."~6,000 mi, complaint #1612466
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ROLLED FORWARD AND STRUCK ANOTHER VEHICLE. THE SEAT BELT FAILED TO LOCK UP AS DESIGNED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURI…"~25,083 mi, complaint #1469475
    • "AIR BAG SERVICE LIGHT IS ON. ALSO, THE SEATBELT LIGHT IS ON STATING DRIVER DOES NOT HAVE SEATBELT EVEN WHEN PLUGGED IN. VEHICLE WAS ON THE HIGHWAY WHEN THIS OCCURRED."~44,000 mi, complaint #1698353
    • "I WAS IN A CAR WRECK ON NOV 21ST AND HIT MY FRONT END AT 65 MPH. MY SEAT BELT DID NOT TIGHTEN AND MY AIRBAGS DID NOT DEPLOY. THE CAR I HIT HOWEVER HAD THEIR FRONT AIRBAG DEPLOY AND I HIT THEIR REAR END. *LN*JB VIN NUMBER [REDACTED VIN] 'PARTS OF THIS DOC…"~66,000 mi, complaint #1626515
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. The contact was informed that…"~112,930 mi, complaint #2076086
  9. #9

    engine internal

    1 stranded, 25 unsafe, 3 annoyance

    29
    incidents
    Typical range: 24,000–65,000 mi

    Median 40,000 mi, based on 32 reports (40% had no usable mileage)

    • "THIS CAR WAS PURCHASED ON JUNE 30, 2016. WE WENT ON VACATION JULY 18, 2016 IN OUR NEW VEHICLE. AT THE TIME OF THE FIRE THIS CAR WAS JUST 32 DAYS OLD. WE PULLED INTO A LOVE'S TRUCK STOP TO REFUEL THE CAR. THE ENGINE WAS TURNED OFF AND I HAD BEGUN REFUELING THE…"~1,850 mi, complaint #1314983
    • "PURCHASED 2016 JEEP CHEROKEE BRAND NEW FROM SUSANVILLE AUTO CENTER AND THE CAR HAS NOW BEEN IN THE SHOP 6 TIMES AND TOWED IN THE LAST TIME. IT HAS NOW FRIED THE COIL AND THE SPARK PLUGS. IT HAS BEEN IN FOR 2 WHEEL SENSORS, THERMOSTATE REPLACEMENT AT 1500 MILE,…"~25,000 mi, complaint #1307521
    • "HAS BEEN BACK TO THE DEALER 4 TIMES IN ONE YEAR FOR REPLACEMENT OF SPARK PLUGS AND IGNITION COIL. CAR RUNS ROUGH AND SHAKES. 53000 MILES, HAVE HAD IT SINCE IT WAS BRAND NEW. FEEL UNSAFE DRIVING IN IT."~53,000 mi, complaint #1551051
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ROUGH IDLING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO QUIRK CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], MARSHFIELD, MA 02050) TO BE DIA…"~68,000 mi, complaint #1682056
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that upon having the vehicle inspected, the contact was informed by the technician that there was a crack in the oil engine housing and needed to be replaced. No warning light was illuminated. The vehic…"~140,000 mi, complaint #1866990
  10. #10

    other

    11 unsafe, 12 annoyance

    23
    incidents

    Commonly reported, insufficient mileage data - n=17, median 39,000 mi, no reliable range below 25 reports.

    • "CAR STARTED TO SMELL MUSTY/MOLDY 8 WEEKS AFTER I PURCHASED IT (BRAND NEW). FOUND THE PASSENGER FLOOR CARPET TO BE WET AND WATER WAS DRAINING OUT OF THE DRAIN HOLE NEAR THE PASSENGER REAR DOOR. UPON MULTIPLE TRIPS TO THE DEALER, THE CARPETING WAS PULLED BACK…"~3,307 mi, complaint #1382012
    • "THE FIRST DAY I HAD THE CAR I TOOK IT BACK COMPLAINING OF SOME KIND OF ELECTRICAL PROBLEM. THEY SAID THEY FOUND NOTHING WRONG. IN AUGUST OF THIS YEAR I TOOK A ROAD TRIP DURING THE TRIP A SMELL THE SCENT OF RAID OVER POWERED THE CAR AND IS STILL PRESENT IN THE…"~22,000 mi, complaint #1517328
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that upon entering her vehicle, there was an abnormal mildew odor inside the vehicle. The contact stated that while cleaning her vehicle she noticed mold on the front and rear passenger’s side carpet. T…"~49,000 mi, complaint #1842989
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. The contact stated that there would be water on the front passenger’s side floor. The contact…"~70,000 mi, complaint #2019551
    • "The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicl…"~100,000 mi, complaint #1903729
  11. #11

    brake booster

    17 unsafe

    17
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "OCCURS INTERMITTENTLY WITH VEHICLE IN MOTION AND ATTEMPTING TO BRAKE. WHILE BRAKING, THE BRAKE PEDAL INTERMITTENTLY SNAPS DOWN ABOUT A HALF INCH AND MAKES A VERY LOUD POPPING NOISE THAT EMITS FROM SOMEWHERE WITHIN THE PRIMARY BRAKE PEDAL MECHANISM. IT IS STA…"~4,000 mi, complaint #1363128
    • "BRAKE BOOSTER WENT OUT AT 41111 MILES WHILE DRIVING AND BRAKING WAS COMPROMISED. FOOT WAS ON BRAKE, THEN CAR STARTED MOVING FORWARD AFTER POPPING SOUND HEARD. HAD TO SLAM DOWN ON BREAK TO GET CAR TO STOP MOVING AT < 2 MILES PER HOUR"~41,111 mi, complaint #1408910
    • "ABS VACUUM PUMP NEEDS REPLACEMENT AFTER 2 YEARS OF VEHICLE OWNERSHIP?"~43,510 mi, complaint #1600014
    • "The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal had to be depressed while standing almost u…"~74,407 mi, complaint #2092337
  12. #12

    acceleration loss or hesitation

    16 unsafe

    16
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING DOWNHILL WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE ACCELERATED AND THE ENGINE RPMS REVVED. IN ADDITION, THE TRANSMISSION DOWNSHIFTED, BUT FAILED TO ENGAGE. THE DEALER STATED THAT THE VEHICLE WAS FUN…"~3,000 mi, complaint #1307230
    • "WHILE DRIVING I LOST ACCELERATION CAPABILITY. KEPT HAPPENING ON MY WAY HOME BUT WHEN I HAD TO GO ACROSS A BRIDGE, I WAS SLIPPING BACKWARDS WITH NO ACCELERATION AND HAD TO "FLOOR IT" TO GET CLOSE TO 30-40 MPH. VERY SCARY!! CONTINUE TO HAPPEN ON MY WAY HOME A…"~7,430 mi, complaint #1334455
    • "SHORTLY AFTER FUELING MY VEHICLE MY VEHICLE WILL LOSE ALL ACCELERATION. IT HAS BEEN A PROBLEM SINCE THE CAR WAS FIRST PURCHASED AND CONTINUES WITH 30,000 MILES. IT OCCURS ABOUT 70% OF THE TIME AFTER FUELING. THE MOST RECENT OCCOURANCES CAUSED ME TO STALL ON A…"~29,000 mi, complaint #1453182
    • "WHILE DRIVING 65-70MPH CHECK ENGINE LIGHT CAME ON CAR STARTED TO LOSS POWER AND COULD NOT ACCELERATE. WHEN WE CAME TO A STOP HARD CAR ACCELERATED SLOWLY. WE TURNED OFF CAR FOR A WHILE AND RESTARTED IT ACCELERATION CAME BACK BUT CHECK LITE ON. NEXT DAY NO LITE…"~36,000 mi, complaint #1662160
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE DEALER (HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS, [REDACTE…"~40,000 mi, complaint #1458970
  13. #13

    software or update

    14 unsafe, 2 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=17, median 39,000 mi, no reliable range below 25 reports.

    • "A LIGHT ON MY DASHBOARD CAME ON WHILE I WAS DRIVING AT 55 MPH THAT READ "SERVICE TRANSMISSION". THE ODOMETER STOPPED WORKING AND MY CAR DIDN'T SEEM TO BE FUNCTIONING PROPERLY. STOPPING AT A LIGHT, MY CAR NEARLY STALLED WHEN I NEEDED TO CROSS OVER AN INTERS…"~5,300 mi, complaint #1357338
    • "WHILE DRIVING IN TRAFFIC SUDDENLY LOST POWER. LIGHT ON DASHBOARD INDICATED SOMETHING WITH TRANSMISSION. DEALER INSPECTED AND SAID NOTHING WAS WRONG MECHANICALLY. IT NEEDED A SOFTWARE UPDATE. WE WERE LUCKY TO HAVE NOT BEEN REAR ENDED. IF NOTHING WAS WRONG MECH…"~23,033 mi, complaint #1661171
    • "ABOUT TWO MONTHS AGO WHILE DRIVING THE CAR CHIMED AND THE MESSAGE "SERVICE SHIFTER" APPEARED ON THE SCREEN ALONG WITH ALL LIGHTS NEXT TO SHIFTER TO LIGHT UP RED. THE VEHICLE HAS TO TURNED OFF AND RESTARTED TO RESET. NOW THE SAME THING KEEPS HAPPENING. THIS NEV…"~39,000 mi, complaint #1634813
    • "MY JEEP SHUTS OFF WHEN IN MOTION. LAST NOVEMBER I WAS ON A HIGHWAY WITH MY TODDLER IN THE BACKSEAT WHEN IT SUDDENLY SHUT OFF. I TOOK IT TO THE DEALER AND THEY SAID IT NEEDED AN "UPDATE" ON THE TRANSMISSION. NOW IT IS A FEW MONTHS LATER AND AGAIN TODAY IT SU…"~40,000 mi, complaint #1729691
    • "I'VE HAD MY JEEP SINCE OCTOBER OF 2016, IT HAD 11,000 MILES ON IT WHEN I BOUGHT, AND RANDOMLY SINCE THEN, THE SERVICE SHIFTER WARNING COMES ON. IT COMPLETELY LOCKS UP MY DISPLAY, SO I CAN'T EVEN SEE MY SPEEDOMETER. IF I PULL OVER AND TURN THE VEHICLE OFF AND…"~109,100 mi, complaint #1561731
  14. #14

    driveshaft axle cv

    15 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=18, median 48,000 mi, no reliable range below 25 reports.

    • "BEGINNING ABOUT TWO MONTH AGO, I HAVE BEEN GOING BACK TO THE DEALER FOR DRIVE TRAIN RELATED ISSUES. THE INITIAL ISSUE WAS A FAILED REAR HUB AT AROUND 25,000 MILES WHICH WAS FOUND DURING AN OIL CHANGE. NEXT, THE MAIN DRIVE SHAFT (PROPELLER SHAFT) BEGAN MAKING G…"~25,000 mi, complaint #1385738
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS A GRINDING NOISE COMING FROM THE STEERING WHEEL. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE AXLE SHAFT ASSEMBLY FAILED. THE CONTACT STATED THAT SHE WAS NOT INFORMED OF ANY FAILURES WI…"~27,934 mi, complaint #1623864
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while accelerating from 0 to 35 MPH, there was a humming and clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagno…"~52,100 mi, complaint #1821814
    • "PURCHASED 75,000 MILE WARRANTY WITH TOB. AROUND 30,000 MOTOR REPLACED. OIL CONSUMPTION. NC. HAD IT AT MIDAS AT 67,584 MILES BECAUSE OF UNUSUAL NOISES IN THE FRONT END. WAS DETERMINED TO BE THE DRIVETRAIN. ADVISED ME TO CHECK WITH TOM O'BRIEN CHRYSLER, DODGE, J…"~67,902 mi, complaint #1728721
    • "The contact owns 2016 Jeep Cherokee. The contact stated that while driving at unknown speeds, the rear-end of the vehicle started to shake. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power…"~157,000 mi, complaint #1868764
  15. #15

    engine cooling

    14 unsafe, 1 annoyance

    15
    incidents

    Commonly reported, insufficient mileage data - n=12, median 39,000 mi, no reliable range below 25 reports.

    • "HAD THE CAR FOR A YEAR AND THE THERMOSTAT BLEW. GUY AT DEALERSHIP SAID " CHRYSLER GOT A BAD BATCH OF THERMOSTATS" AND THAT THEY WOULD REPLACE UNDER WARRANTY. GET HOME AND NEXT DAY CAR HAD LIST ALMOST ALL ANTIFREEZE. LEAKING. HORRIBLY. WAS DRIVING, ENGINE LIGHT…"~9,700 mi, complaint #1359674
    • "WE HAVE TAKEN OUR JEEP IN COUNTLESS TIMES SINCE OBTAINING IT BRAND NEW IN 2016 FOR A SERVICE SHIFT ISSUE. THEY REPLACED OUR THERMOSTAT THE FIRST TIME THEN WIRING HARNESS TO THE TRANSMISSION/BCM THE SECOND TIME SINCE THEN THE DEALERSHIP HAS STATED WITH OUT A CH…"~23,000 mi, complaint #1644003
    • "CHECK ENGINE LIGHT CAME ON. TOOK THE VEHICLE TO LOCAL JEEP DEALERSHIP. VEHICLE HAS APPROX. 38,000 MILES AND THE THERMOSTAT HOUSING ASSEMBLY IS MALFUNCTIONING AND NEEDS TO BE REPLACED. TOLD BY DEALERSHIP THIS IS A COMMON ISSUE WITH 2015/2016 CHEROKEES BETWEEN 3…"~38,000 mi, complaint #1626011
    • "ENGINE THERMOSTAT WENT BAD AROUND 60,000 MILES. THE ENGINE WOULD NOT WARM UP TO TEMPERATURE ON COLD DAYS AND WOULD NOT STAY COOL ENOUGH ON WARM DAYS. THE ENGINE LIGHT CAME ON AND THE ENGINE DIDN'T SOUND LIKE IT SHOULD WHEN RUNNING. THE THERMOSTAT HAD TO BE REP…"~57,000 mi, complaint #1443063
    • "CEI P0128 COOLANT TEMPERATURE TOO COLD. NO OVERHEATING ISSUES, TEMPS HAVE REMAINED CONSISTENTLY. CAME ON WHILE DRIVING. THERMOSTAT NEEDS REPLACING IN ONLY 4 YEARS FROM PURCHASE. TEMPS HAVE ONLY BEEN HOVERING AROUND FREEZING."~67,650 mi, complaint #1623046
  16. #16

    battery and charging

    1 stranded, 12 unsafe, 1 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=11, median 54,000 mi, no reliable range below 25 reports.

    • "2016 JEEP KL TRAILHAWK (V6) WILL RANDOMLY HAVE NO ELECTRICITY/POWER AT ALL. NOT EVEN TO UNLOCK DOORS OR FOR THE DOME LIGHTS TO COME ON. THIS IS AFTER THE VEHICLE SITS OVERNIGHT, FOR 10 TO 12 HOURS. I HAVE TO USE THE KEY TO UNLOCK THE VEHICLE. I HAVE TO JUMP…"~30,000 mi, complaint #1543640
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A RED LIGHT, THE BATTERY WARNING INDICATOR ILLUMINATED, THE TRANSMISSION SEIZED, AND THE VEHICLE LOST ACCELERATION. THE CONTACT COASTED THE VEHICLE INTO A PARKING LOT…"~36,175 mi, complaint #1539826
    • "WHENEVER ENROUTE THE CAR BATTERY OR WHATEVER THE ISSUE MAY BE ELECTICALLY WOULD COMPLETELY SHUT OFF LOCKING THE STEERING WHEEL, RENDERING THE VEHICLE DEAD. EVEN WITH TURNING OFF THE CAR AND STARTING IT, THE PROCESS TAKES THREE TO FOUR TRIES. ITLL HAPPEN RANDOM…"~39,000 mi, complaint #1661398
    • "PURCHASED A 2016 JEEP CHEROKEE 2016 LATITUDE. HAD 70,000 MILES ON IT. TWO WEEKS INTO OWNING IT ON HARD TURNS THE BATTERY LIGHT AND DASH WOULD LIGHT UP. ON TWO OCCASIONS THE CAR WOULD BE MAKING A TURN (IN DRIVE) AND WOULD FAIL ACCELERATE OR CONTINUE IN THAT GE…"~71,000 mi, complaint #1561752
    • "AS I WAS DRIVING ON THE HIGHWAY OUT OF NO WHERE MY JEEP BEGUN TO STALL AND ALL THE LIGHTS SHUT OFF AND LOST POWER, I ALMOST WAS INVOLVED IN AN ACCIDENT DUE TO LOSS OF CONTROL OF THE VEHICLE THIS IS THE 3 TIME IT HAPPENS IN 2 DAYS IT RUNS FINE AND OUT OF NO WHE…"~77,787 mi, complaint #1708496
  17. #17

    cruise control conventional

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=15, median 18,000 mi, no reliable range below 25 reports.

    • "WHILE IN CRUISE CONTROL AND GOING DOWNHILL, VEHICLE WILL OFTEN DOWNSHIFT AND QUICKLY ACCELERATE ABOUT 10 MPH. CRUISE CONTROL WILL REGAIN CONROL AND SLOW TO SET SPEED AFTER A FEW SECONDS. THUS FAR I HAVE OBSERVED THIS BEHAVIOR AT SET SPEEDS OF 45 MPH AND AT 6…"~2,900 mi, complaint #1380911
    • "WHILE USING CRUISE CONTROL, TRAVELING UP AND DOWN HILLS, THE SPEED WOULD NOT REMAIN CONSTANT. THE VARIATION OF THE SPEED WOULD BE BETWEEN NEGATIVE 5 MPH TO 16 PLUS MPH, WITHOUT MY FOOT BEING ON THE THROTTLE. AT TIMES WHILE TRAVELING DOWN HILLS, THE ENGINE WO…"~8,217 mi, complaint #1295105
    • "WHILE USING CRUISE CONTROL, TRAVELING DOWN A MODERATELY STEEP HILL, THE SPEED WOULD NOT REMAIN CONSTANT AND THE ENGINE WOULD ACTUALLY ENGAGE TO ACCELERATE THE VEHICLE RATHER THAN GOVERN THE SPEED AT THE MPH SETPOINT, WITHOUT HAVING MY FOOT ON THE THROTTLE. THE…"~18,000 mi, complaint #1404062
    • "MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT [REDACTED ADDRESS] AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE…"~32,000 mi, complaint #1493505
    • "AS OF LATELY, THE SPEEDOMETER TOOGLES UP & DOWN THROUGH A SET OF NUMBERS EVEN AFTER ATTEMPTS ARE MADE TO REDUCE SPEED ESPECIALLY WHEN ON CRUISE CONTROL. DURING CRUISE CONTROL VEHICLE ACCELERATES BEYOND SET LIMIT & REQUIRES EXTREME FORCE TO DECELERATE. IT HAPPE…"~43,600 mi, complaint #1486477
  18. #18

    lighting exterior

    10 unsafe, 1 broken, 3 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=11, median 0 mi, no reliable range below 25 reports.

    • "THE FIRST TIME I DROVE MY 2016 JEEP CHEROKEE AT NIGHT I COULD NOT SEE AS WELL AS WITH MY OTHER CARS ,I THOUGHT SOMETHING WAS WRONG WIYH MY HEADLIGHTS SO I STARTED LOOKING ON LINE AND FOUND LOTS OF OTHER PEOPLE WITH THE SAME PROBLEM.I TALKED TO THE SERVICE DEPT…"~500 mi, complaint #1329887
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT VARIOUS TIMES, THE PROJECTION HEADLIGHTS FAILED TO PROJECT FAR ENOUGH TO SEE AHEAD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO PROVIDE A REMEDY FOR THE FAILU…"~1,000 mi, complaint #1336919
    • "THE HEADLIGHTS ARE EXTREMELY IN ADEQUATE FOR NIGHT DRIVING. TURNING CORNERS ARE BLIND SPOTS AND CONCERN WITH HITTING SOMETHING UNSEEN. GIVES THE IMPRESSION OF OVER DRIVING YOR LIGHTS GIVING CONCERN WITH NOT BEING ABLE TO STOP IN TIME IF SOMETHING SHUD APPEAR…"~5,000 mi, complaint #1404453
    • "THE HEADLIGHTS ARE EXTREMELY DIM SINCE PURCHASE. HAVE CHANGED TO DIFFERENT BULBS WITHOUT ANY EFFECT. THE BULBS ON THIS VEHICLE ARE HALOGEN HEADLAMPS. THE FOG LIGHTS ARE ALWAYS BRIGHTER THAN THE REGULAR BULBS. DEALER UNABLE TO DO ANYTHING."~15,000 mi, complaint #1472623
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HIGH BEAMS FAILED TO OPERATE AS INTENDED. THE VEHICLE WAS TAKEN TO THE LIA CHRYSLER JEEP DODGE RAM COLONIE AUTO REPAIR & SERVICE CENTER DEALER, LOCATED AT [REDACTED…"~21,000 mi, complaint #1646215
  19. #19

    trunk or liftgate

    9 unsafe, 2 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=11, median 58,000 mi, no reliable range below 25 reports.

    • "TRUNK DOOR AUTOMATICALLY CLOSED AFTER BEING OPENED TO PLACE ITEM IN TRUNK AND FAILED TO REVERSE ITSELF AFTER CLOSING ON WIFE'S HEAD. CAUSED LACERATION TO FOREHEAD AFTER TRUNK DOOR HIT HER HEAD AND CONTINUED TO CRUSH INTO HER. HAD TO RUSH TO EMERGENCY ROOM DUE…"~9,500 mi, complaint #1387942
    • "THE POWER LIFT GATE HAS FAILED TO LIFT ON SEVERAL OCCASIONS. ONCE, THE LIFT GATE ACTUALLY FELL UNEXPECTEDLY, HITTING ME IN THE HEAD! IT SEEMS TO STRUGGLE TO LIFT ON MOST ATTEMPTS."~18,000 mi, complaint #1575191
    • "THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM"~24,000 mi, complaint #1508312
    • "JEEP 2016 POWER LIFTGATE WON'T OPEN OR CLOSE. THIS LEADS TO THE INABILITY TO MANUALLY CLOSE THE LIFTGATE, AND THE INTERIOR LIGHTS STAY LUMINATED. THERE ARE RECALLS; HOWEVER MY VIN ISN'T LISTED. I NOTIFIED THE DEALER WHO CHANGED THE STRUT FOR OVER $300 AND IT S…"~50,000 mi, complaint #1427666
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. Fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. The…"~78,000 mi, complaint #1903483
  20. #20

    stability and traction control

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=20, median 27,500 mi, no reliable range below 25 reports.

    • "AFTER HAVING MY BRAND JEEP FOR LESS THAN 2 MONTHS, THE SERVICE PARK BRAKE, ANTI-LOCK BRAKE, AND TRACTION LIGHT WENT OFF WHILE DRIVING. MY CAR THEN PROCEEDED TO JERK WHILE DRIVING SO I PULLED OVER AND TURNED THE CAR OFF. UPON RESTART OF THE JEEP, ALL THE LIGHTS…"~1,100 mi, complaint #1485917
    • "FIRST THE CAR KEPT REPORTING THAT MY FRONT LEFT TIRE WAS LOW AND EVEN AFTER I CHECKED THE PRESSURE, IT CONTINUED TO DO SO. IT TOOK SEVERAL HOURS FOR IT TO STOP. NOW I HAVE A 'SERVICE SHIFTER' ERROR AND ALL OF THE LIGHTS ON MY SHIFTER ARE ON. I HEAR A HIGH-PIT…"~14,700 mi, complaint #1424101
    • "THIS IS SAFETY CONCERN! 2016 JEEP CHEROKEE CAR WOULD STOP WHILE YOU DRIVING HIGH SPEED WITHOUT ANY WARNING SIGN AND ALL THE LIGHT WILL COME ON CAN NOT SHIFTING OR RESTART THE CAR. IT HAPPENED ON ME TWICE ALREADY. ONE TIME ON HIGHWAY I-95, ONE TIME ON A BUSY L…"~27,700 mi, complaint #1532686
    • "WHEN DRIVING UNDER SLIPPERY CONDITIONS THE TRACTION CONTROL DOES NOT WORK. HAVE CONTACTED 2 DEALERS IN THE AREA AND BOTH HAVE REFUSED TO LOOK AT IT."~43,650 mi, complaint #1586246
    • "THIS ISSUES HAS HAPPENED TWICE ONCE I WAS AT AN INTERSECTION AND THE SECOND TIME I WAS ON THE FREEWAY. I AM DRIVING WITH NO ISSUES AND THEN ALL OF A SUDDEN THE CAR LOSES SPEED. I WILL GO FROM 70-0MPH WITH IN SECONDS, ALL THE LIGHTS WILL COME ON ON MY DASH BOAR…"~90,000 mi, complaint #1572510
  21. #21

    brake hydraulics

    1 stranded, 8 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "EACH TIME I HAVE BEEN DRIVING THE VEHICLE WHEN THE BRAKES FAILED WITHOUT WARNING THE LAST TIME (4TH TIME) MY CAR WAS IN THE SHOP BECAUSE THE TRANMISSION SEAL HAD A LEAK. WHILE THE MECHANIC WAS TEST DRIVING THE CAR THE BRAKES FAILED WITH HIM. WHEN I HAVE HA…"~12,000 mi, complaint #1501591
    • "WHILE DRIVING ON THE HIGHWAY THE EMERGENCY BREAK CAME ON WITHOUT WARNING HALTING THE CAR IN MOTION . CAR DID NOT SLOW . CAR LOCKED UP. UNABLE TO PUT IN NEUTRAL . REQUIRED FLATBED TOW. NO PROVIDED NO PRIOR WARNING"~49,899 mi, complaint #1645164
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE RESTARTED THE VEHICLE AND DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO SMOKY MO…"~68,000 mi, complaint #1691006
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. The message "Service Electronic Brake System" appeared on…"~79,000 mi, complaint #1760268
    • "The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the engine overheated. The vehicle was taken to an independent mechanic where it was diagnosed as having an electri…"~115,000 mi, complaint #1983808
  22. #22

    fluid leak unspecified

    9 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "SEAMS UNDERNEATH THE VEHICLE WERE NOT PROPERLY SEALED AT THE FACTORY, WHICH RESULTED IN HALF INCH TO AN INCH OF STANDING WATER ON THE FRONT AND BACK FLOOR BOARDS ON THE PASSENGER SIDE OF THE VEHICLE. THE CAR NOW SMELLS LIKE A MUSTY MOLDY BASEMENT. AS OF TODAY'…"~5,000 mi, complaint #1403454
    • "WATER LEAKING INTO FLOOR BOARDS ON PASSENGER SIDE. CAR WAS PARKED IN GARAGE AFTER DRIVING IN RAIN. A STRONG ODOR OF MILDEW WAS NOTICED THE NEXT DAY. DID AN INSPECTION TO SEE WHERE THE ODOR WAS COMING FROM, THE PASSENGER SIDE FLOORS WERE SOAKED WITH WATER AND…"~12,758 mi, complaint #1366174
    • "WATER SATURATING FLOOR AND CARPETS UNDER FLOOR MATS, PASSENGER FRONT AND REAR. MAY BE THE CAUSE OF INTERMITANT DOOR LOCKS , AND AT TIME UCONNECT RADIO AND CLIMATE CONTROL SYSTEM RESTARTS. FIRST VISIT TO DEALER, DEALER RESEALED/REWELDED ROCKER PANELS AND IMPRO…"~25,000 mi, complaint #1382529
    • "LEAKING DURING HEAVY RAIN PASSENGER ( NOT WHEN DRIVING ) SIDE FRONT AND REAR FLOOR BOARDS"~40,000 mi, complaint #1633756
    • "THERE IS A WATER LEAK I CAN'T FIND EVERY TIME IT RAINS THE PASSENGER FRONT AND BACK FLOOR ARE FLOODED BUT THE SEATS AND EVERYTHING ELSE IS DRY"~45,000 mi, complaint #1655858
  23. #23

    transmission manual clutch

    1 stranded, 7 unsafe, 1 broken

    9
    incidents

    Commonly reported, insufficient mileage data - n=12, median 67,000 mi, no reliable range below 25 reports.

    • "THE VEHICLE WILL OFTEN SHIFT INTO NEUTRAL UNCOMMANDED. THE MANUAL GEAR SHIFT STAYS IN INDICATED DRIVE MODE BUT THE TRANSMISSION OPERATES AS IF IN NEUTRAL. NO ENGAGED POWER OR INDICATION THAT IT IS IN NEUTRAL BUT PLENTY OF RPM JUST NOT ENGAGED. ON SEVERAL O…"~8,655 mi, complaint #1337199
    • "SERVICE SHIFTER ISSUE, REPLACED THE SHIFTER 3 TIMES AND PROBLEM KEEPS COMING BACK MONTHS LATER"~35,000 mi, complaint #1694729
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that the gear shifter was stuck in park(P). The contact stated that once the vehicle was parked, the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shif…"~56,000 mi, complaint #2072973
    • "THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A W…"~67,000 mi, complaint #1497084
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. The contact was able to veer to the side of the road but he could not park as the gear shifter would not move. The contact waited until t…"~165,000 mi, complaint #1793372
  24. #24

    instrument cluster

    5 unsafe, 2 annoyance

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 40,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE IN THE DASHBOARD, ALONG WITH THE WIRES AND BU…"~1,200 mi, complaint #1363969
    • "ON 6 SEPARATE OCCASIONS I'VE HAD AN ANNUNCIATION ON THE DRIVER INSTRUMENT DISPLAY OF 'SERVICE SHIFTER' WITH ASSOCIATED RED ILLUMINATION OF ALL SHIFT POSITIONS OF P,R,N,D ACCOMPANIED BY A SINGLE CHIME. THE DRIVER INSTRUMENT DISPLAY REMAINS FROZEN ON 'SERVICE SH…"~16,000 mi, complaint #1460627
    • "TAKATA RECALL. I TURNED ON ENGINE TO MY 2016 JEEP CHEROKEE LATITUDE 30,000 MILES VEHICLE AND A 'SERVICE SHIFTER' APPEARED ON THE DASH SCREEN. THE SHIFTER ITSELF WERE ALL LID UP RED. WHICH MADE IT DIFFICULT TO IDENTIFY WHAT SHIFT I WAS CURRENTLY IN AND SHIFTERS…"~30,332 mi, complaint #1596148
    • "SPEEDOMETER READING IS OFF... CAUSED SPEEDING TICKET, BECAUSE I DIDN'T REALIZE I WAS SPEEDING BECAUSE OF THE SPEEDOMETER READING WAS OFF. OFFICER SAID HE CLOCKED ME AT 94 MPH IN 70MPH, THOUGHT I WAS GOING 73....IN MOTION ON HIGHWAY"~72,488 mi, complaint #1629266
    • "Odometer Fraud. The contact purchased a 2016 Jeep Cherokee. The vehicle was a private dealer sale in May of 2025. The contact stated that while receiving a diagnostic test, the contact became aware that the odometer mileage reading on the vehicle of 245,000 fa…"~401,800 mi, complaint #2127390
  25. #25

    unintended acceleration

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN AND CRASHED INTO A GARAGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A BODY SHOP. T…"~1,000 mi, complaint #1325447
    • "TL* THE CONTACT RENTED A 2016 JEEP CHEROKEE. WHILE IN REVERSE AND APPLYING THE BRAKES, THE RENTED VEHICLE INDEPENDENTLY ACCELERATED FORWARD AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE…"~8,986 mi, complaint #1291994
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT MOVED AND JERKED INDEPENDENTLY WITHOUT WARNING. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NU…"~9,267 mi, complaint #1305962
    • "WHILE DRIVING AND VEHICLE IN MOTION UNDER NORMAL DRIVING CONDITIONS 2016 JEEP CHEROKEE VEHICLE WILL ACCELERATE BY ITSELF WITHOUT WARNING AND CAUSE HAZARDOUS DRIVING CONDITIONS AND SAFETY CONCERNS. VEHICLES ENGINE LIGHT WILL REMAIN ON AND JEEP DEALERSHIP CAN N…"~58,888 mi, complaint #1513073
  26. #26

    alignment and pull

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=13, median 49,000 mi, no reliable range below 25 reports.

    • "JEEP ACTIVELY MARKETS AND PROMOTES THE CHEROKEE AS TOWABLE FOUR-WHEELS-ON-THE-GROUND BEHIND MOTORHOMES. BEFORE I PURCHASED MY 2016 JEEP CHEROKEE TRAILHAWK IN NOVEMBER, 2015, I CONFIRMED BY REFERENCE TO THE OWNER'S MANUAL THAT THIS WAS TRUE. IN FEBRUARY, 2016,…"~1,000 mi, complaint #1269510
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE THAT WAS HITCHED TO A RECREATIONAL VEHICLE. WHILE DRIVING THE RECREATIONAL VEHICLE AT 60 MPH WITH THE JEEP IN TOW, THE CONTACT NOTICED THAT THE JEEP WAS SWAYING VIGOROUSLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN JEEP DEAL…"~30,000 mi, complaint #1470554
    • "WHEN TOWING VEHICLE 4 WHEELS DOWN BEHIND MY MOTORHOME AT TIMES VEHICLE HAS A SEVER WOBBLE. IT IS BOTH WHEN TAKING A CORNER OR STRAIGHT. CAN NOT STOP WOBBLE UNLESS I COME TO A COMPLETE STOP. VERY SCARY."~49,000 mi, complaint #1601546
    • "MY JEEP HAS BEEN AND LOOKED AT FOR SHAKING IN THE FRONT END WHEN GETTING TO A CERTAIN SPEED. I HAVE FOUND OUT AFTER GOING TO GET A WHEEL ALIGNMENT AND BEING TOLD IT MAY BE MY TIRES AND HAVING THEM CHANGED AND THEN TOLD IT MAY BE THE BALANCE OF THE TIRES AND H…"~54,500 mi, complaint #1484224
  27. #27

    differential

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I HAVE A 2016 JEEP CHEROKEE BOUGHT BRAND NEW FROM THE DEALER. AT APPROXIMATELY 15K MILES, I STARTED HEARING A CLICKING SOUND WHEN DRIVING FROM DRIVER TO REVERSE. I WENT TO THE DEALER MULTIPLE TIMES AND WAS TOLD THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT.…"~15,000 mi, complaint #1510904
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. The vehicle was taken to the dealer, where it was diagnosed with rear differential…"~34,203 mi, complaint #1997601
  28. #28

    glass and windshield

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "DRIVING 40MPH JUST ENTERING THE MASSPIKE RAMP IN ALLSTON/BRIGHTON AREA WITH MY SUNROOF OPENED, WHEN A LOAD EXPLOSION OCCURRED. I LOOKED ALL AROUND THE VEHICLE SAW SOME GLASS, LOOKED UP AND SUNROOF COMPLETELY SHATTERED. THERE WAS NO CAR IN FRONT OF ME. NOTHING…"~6,300 mi, complaint #1364693
    • "ORDERED A WINDSHIELD BACK ON 12/20. IT STILL ISN'T IN!! I FEEL THIS IS A SAFETY FACTOR AND I HAVE 2 CASE NUMBERS WITH JEEP AND THEY STILL DON'T HAVE A WINDSHIELD. EVERY TIME THEY SAY IT'S DUE TO BE IN, THE DATE CHANGES. MY DAUGHTER DRIVES THIS CAR AND IT I…"~10,000 mi, complaint #1357290
    • "MY REAR GLASS WINDSHIELD BURST WHEN HEATING UP USING REMOTE START. I'VE READ MULTIPLE COMPLAINTS ABOUT THIS HAPPENING WITH JEEPS AS WELL AS FORD TRUCKS. IT'S VERY DANGEROUS. THERE NEEDS TO BE A RECALL! CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING THAT WAS E…"~69,000 mi, complaint #1621791
    • "The contact's granddaughter owns a 2016 Jeep Cherokee. The contact stated while his granddaughter was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. The contact stated he was not aware of any warning light…"~69,000 mi, complaint #1806353
  29. #29

    hv system fault reduced power

    1 stranded, 5 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHEN DRIVING I NOTICE WHEN I STOP ON THE BRAKE AND GAS BOTH WOULD NOT WORK. THE DASHBOARD ICON OF THE BATTERY ILLUMINATED, THE NOTIFICATION SOUND PLAYED, AND THE CAR SLOWED TO A STOP. ALSO, THE NOTIFICATION CENTER DISPLAYED "SHIFT TO PARK". I SHIFTED INTO PARK…"~46,000 mi, complaint #1525104
  30. #30

    infotainment head unit

    1 unsafe, 5 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE UCONNECT UNIT QUIT WORKING THEREFORE NO WAY TO ADJUST RADIO, HEAT, USE, BLUETOOTH, BACKUP CAMERA STAYS ON WHEN DRIVING FRONTWARDS DOWN ROAD, ETC. CANNOT USE REGULAR KNOBS TO ADJUST. HAVE NOW BEEN WAITING ALMOST 2 WEEKS FOR A NEW RADIO TO SEE IF THAT FIXE…"~7,000 mi, complaint #1330847
    • "SERVICE SHIFTER LIGHT RANDOMLY APPEARS ON INFO SCREEN INDASH AND LIGHTS UP SHIFTER MOUNT AREA. NO RHYME OR REASON AS TO WHY IT COMES ON, NO ONE HAS BEEN ABLE TO DIAGNOSE BUT SEEMS TO BE A COMMON PROBLEM WHEN GOOGLED."~67,000 mi, complaint #1595121
  31. #31

    steering electric assist

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "JEEP WOBBLE. I WAS TOWING MY VEHICLE BEHIND MY MOTOR HOME. I HAD TRAVELED APPROXIMATELY 300 MILES WITHOUT PROBLEMS. NEAR THE END OF MY TRIP I MADE A RIGHT TURN. JUST AFTER MAKING THE TURN I FELT A VIOLENT SHAKING. THE INCIDENT OCCURRED AT LOW SPEED ESTIMATED T…"~12,700 mi, complaint #1440359
    • "STEERING WHEEL SEIZED WHEN CAR WAS IN MOTION ON CITY STREET AND CAR GOT HIT AT ELECTRIC POLE CAUSING POLE AND WIRE DAMAGE AND ROUTE CLOSED FOR LONG PERIOD AND CAR TO GET TOTALED AND LUCKILY I SURVIVED. SPEED WAS AROUND 25-30MPH"~35,000 mi, complaint #1595018
    • "DRIVING AT NIGHT IN THE RAIN ON THE HIGHWAY 60 MPH. LOST POWER STEERING, BRAKES, FORWARD WARNING COLLISION AND OTHER CONTROLS. LOST CONTROL OF THE VEHICLE CRASH INTO THE EMBANKMENT. ALMOST ROLLED THE VEHICLE. DEALER STATED STEERING MODULAR FAILED AND REPL…"~58,500 mi, complaint #1632119
    • "I WAS DRIVING HOME IN A RESIDENTIAL NEIGHBORHOOD. MY POWER STEERING UNEXPECTEDLY CUT OUT AND THE CHECK ENGINE, POWER STEERING AND TRACTION CONTROL LIGHT CAME ON SIMULTANEOUSLY. BECAUSE I COULD NOT CONTROL THE CAR WITH THE UNEXPECTED LOSS OF POWER STEERING I DR…"~59,000 mi, complaint #1673543
  32. #32

    throttle and pedal

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=10, median 35,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE'S SPEED SUDDENLY INCREASED TO APPROXIMATELY 30 MPH. THE DRIVER CRASHED INTO A TRAFFIC CONE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT ALSO IN…"~10,200 mi, complaint #1386573
    • "I BOUGHT MY JEEP BRAND NEW ZERO MILES, CURRENTLY ITS AT 28K. I BEGAN TO HEAR A FLAPPING NOISE WHEN SHES ON IDLE AND THE AUTO SHUT OFF ISNT ON AND WHEN I START TO DRIVE THE NOISE GOES AWAY. LATER I NOTICED THAT ON START POINT THE ACCELERATOR EITHER GETS STUCK O…"~25,000 mi, complaint #1386262
    • "MY VEHICLE WAS ON CRUISE CONTROL AT 55 MPH AND DURING A DOWNHILL SLOPE, THE VEHICLE ACCELERATED AND RPMS JUMPED TO 6-8,000. I COULD NOT GET THE CRUISE CONTROL TO SHUTOFF AND STOP ACCELERATION. I ALMOST HIT THE CAR IN FRONT OF ME. HAS HAPPENED TWICE NOW. I HA…"~35,500 mi, complaint #1476301
    • "BOTH THE ELECTRONIC THROTTLE CONTROL SYSTEM LIGHTS CAME ON. THE VEHICLE REPEATEDLY WOULD SEEM TO GLITCH OUT WHILE OPERATING AT VARYING SPEEDS IN MOTION ON CITY STREETS AND HIGHWAYS. SEEMS TO LOSE POWER FOR VERY BRIEF SPURTS."~64,077 mi, complaint #1654187
    • "I WAS DRIVING DOWN THE HIGHWAY WITH MY DAUGHTER AND MY DOG WITH ME AND HAD THE CRUISE CONTROL SET TO 75 MPH. THERE IS A PART OF THE HIGHWAY WHERE THE SPEED LIMIT DROPS TO 65 MPH SO I SLOWED THE VEHICLE DOWN TO 64 MPH WHEN IT SUDDENLY REVVED UP TO 5000 RPMS AND…"~72,000 mi, complaint #1617578
  33. #33

    wheel or rim

    2 stranded, 4 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAM…"~12,000 mi, complaint #1493234
    • "THE LUG BOLTS HAVE A THIN CHROME COVER. THESE LUG BOLTS SEEM TO SWELL AS MOISTURE ENTERS OVER TIME. THEY ALSO BECOME DAMAGED AS MAINTENANCE SUCH AS TIRE ROTATION IS PERFORMED. THEY BECOME IMPOSSIBLE TO REMOVE WITH THE TOOLS SUPPLIED BY THE MANUFACTURER IN THE…"~65,000 mi, complaint #1595821
    • "WE OWN A 2016 JEEP CHEROKEE. LAST NIGHT MY WIFE WAS STRANDED WITH A FLAT ALONG A BUSY HIGHWAY. SHE ATTEMPTED TO CHANGE THE TIRE BUT COULD NOT GET THE LUG NUTS OFF. I DROVE TO THE SITE AND YES EVERY LUG NUT ON THIS VEHICLE ARE SWELLED AND WILL NOT BUDGE EVEN WI…"~90,000 mi, complaint #1737688
  34. #34

    wiper and washer

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "DRIVERS SIDE WIPER STOPPED WORKING WHILE DRIVING. THE PASSENGERS STILL WORKS UNABLE TO DRIVE CAR WHEN IT RAINS."~8,500 mi, complaint #1360713
    • "THE WINDSHIELD WIPERS HAVE RANDOMLY COME ON WITHOUT BEING TURNED ON AND AS OF TODAY WILL NOT TURN OFF COMPLETELY. THEY CAN BE SLOWED TO AN INTERMITTENT POSITION OR RUN AT FULL SPEED BUT WILL NOT TURN OFF.THIS BEGAN TO HAPPEN ONLY WHILE DRIVING THE VEHICLE, NO…"~36,000 mi, complaint #1647832
    • "WITHIN 7 MONTHS OF BUYING THIS CAR FROM A DEALERSHIP, THE 4WD SAYS UNAVAILABLE, THE WIPER SPRAYER BROKE WHILE I WAS DRIVING AND I HAD TO PULL OVER BECAUSE I COULDN'T SPRAY MY WINDOW ON A SNOW-MELTING, MESSY DAY. THEN THE DRIVER'S SIDE WIPER BROKE WHILE DRIVING…"~110,000 mi, complaint #1728447
    • "I BOUGHT MY 2016 JEEP CHEROKEE BRAND NEW IN FEBRUARY 2016. THE WIPERS QUIT WORKING DURING A HEAVY RAIN STORM IN MYRTLE BEACH. YOU TURN THE SWITCH AND THEY WOULDN'T TURN ON. THE NEXT DAY, THEY WORKED. ONCE AGAIN I NEEDED THEM IN ANOTHER RAIN STORM, AND THEY DID…"~114,160 mi, complaint #1739935
  35. #35

    engine head gasket

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY 2016 JEEP CHEROKEE LATITUDE 4 X 4 OVERHEATED BURSTING 2 COOLING HEATER HOSES, DRAINED OUT ALL THE ANTIFREEZE COOLANT. MECHANIC HOPES THAT HEAD GASKET WILL BE THE ONLY DAMAGE OTHERWISE CAN RUIN THE ENGINE AND THAT WILL CAUSE A ENGINE REPLACEMENT WHICH WILL B…"~100,249 mi, complaint #1670599
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that…"~138,000 mi, complaint #1998146
  36. #36

    abs module

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • ""TAKATA RECALL" I HAVE HAD MY CAR LOOKED AT A COUPLE TIMES FOR THE SAME ISSUES AND NO LUCK GETTING IT FIXED. WHILE DRIVING ON BOTH HIGHWAY AND REGULAR ROADS I WILL GET A WARNING CHIME AND ALL OF A SUDDEN MY SERVICE PARKING BRAKE, ABS, TRACTION CONTROL, AND FOU…"~20,673 mi, complaint #1442569
    • "SINGLE CLICK HEARD FROM BRAKE AREA AT THE END OF BRAKING. DOESN'T HAPPEN IF YOU TURN OF STABILITY CONTROL OR PUT INTO SNOW OR SPORT MODE. DEALERSHIP CANT FIND REASON FOR LOUD CLICK. ROTORS AND PADS REPLACED, HAPPENS ABOUT 50% OF TIMES BRAKING."~25,000 mi, complaint #1676498
  37. #37

    catalytic converter

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "After getting catalytic recall done my car has had delay and hesitation. The car is extremely hot underneath it and is loud while accelerating and idling. Have taken it back to the original dealership for the issue and they continue to say nothing is wrong."complaint #1960499
    • "I received an FCA recall notice, GW270231, for my 2016 Jeep Cherokee Latitude related to the Catalyst Efficiency-U90 recall on 1/22/24. . I attempted to schedule a recall service appointment at two different local Jeep/Chrysler dealerships. The first one (Ari…"complaint #1970796
    • "My 2016 Jeep Cherokee has an open recall on catalytic converter. Chrysler sent notice the vehicle can catch fire. I been waiting since before 10/23. Per dealshipMarty Cancila I’m number 170. Chrysler is send 2 parts per week to dealership. It going to be 8…"complaint #1981097
    • "Vehicle lost power while in traffic was running weird jerking check engine light came on A! Light came on vehicle wouldn't stay running. Codes read Catalyst system efficiency. Recall u90 issues Recall u67 issues code p0430, p0300,p0175, p0174"complaint #2045038
  38. #38

    fuel pump

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE EXITING THE DRIVEWAY, THE CONTACT OBSERVED A FUEL SPILL UNDER THE VEHICLE NEAR THE FUEL TANK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE DEA…"~8,200 mi, complaint #1373743
    • "FUEL PUMP FAILURE CAUSING EMMISION PURGE TANK TO FILL WITH FUEL CAUSING $1700 REPAIR BILL. TRANSMISSION SHIFTS WITH SUDDEN JERK UNEXPECTEDLY ALMOST CAUSING WHIP LASH."~78,000 mi, complaint #1691791
  39. #39

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MY DAUGHTER [XXX] WAS DRIVING ON A STRAIGHT [REDACTED ADDRESS] WHEN THE JEEP SUDDENLY RAN OFF THE ROAD ON THE RIGHT. SHE MANAGED TO GET IT BACK ON THE ROAD BUT THEN IT FLIPPED OVER ONTO THE DRIVER SIDE AND SLID DOWN THE ROAD APPROXIMATELY 100 FT BEFORE SLIDING…"~1,035 mi, complaint #1303278
    • "BOUGHT CAR IN FEB 2016 AND WAS OK TO TOW 4 WHEELS DOWN WITH OUT ANY ADDITIONS. ABOUT 2 MONTHS LATER I RECEIVED A NOTICE THAT I COULD NO LONGER TOW 4 WHEELS DOWN WITH OUT ADDING A MOPAR FLAT TOW WIRING KIT. DUE TO BATTERY DRAINAGE THE FRONT END GOES INTO A SER…"~7,500 mi, complaint #1342170
    • "The contact owns a 2016 Jeep Cherokee. The contact stated while operating the vehicle, the vehicle lost power steering functionality, causing the steering wheel to become very difficult to turn in either direction. During the failure the check engine warning l…"~96,000 mi, complaint #2029559
  40. #40

    sunroof

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE SUNROOF WILL NOT CLOSE. WHEN THE BUTTON IS PRESSED TO AUTO-CLOSE THE SUNROOF, THE ROOF BEGINS TO CLOSE BUT STOPS 3-5 INCHES FROM FULL CLOSE AND THEN REOPENS FULLY. IT TAKES THREE ATTEMPTS TO AUTO-CLOSE BEFORE THE SYSTEM STOPS AUTO-CLOSE AND THEN YOU HAVE T…"~28,000 mi, complaint #1688999
    • "SHATTERED SUNROOF WHILE GOING 70-[REDACTED ADDRESS]"~41,200 mi, complaint #1617359
    • "THE PANORAMIC SUNROOF EXPLODED WHILE DRIVING DOWN THE HIGHWAY, OUT OF NO WHERE. MY SUNROOF WAS NOT BUSTED MY AN EXTERNAL FORCE. MY SUNROOF HAS VERY THINK GLASS. THE WHOLE IN THE GLASS IN DEAD SET IN THE MIDDLE. AFTER DOING SOME RESEARCH ONLINE THIS HAS HA…"~60,000 mi, complaint #1484068
  41. #41

    suspension struts shocks

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT-TOWED BEHIND AN RV, THE VEHICLE DEVELOPED A WOBBLE THAT WAS UNCONTROLLABLE. THE CONTACT STATED THAT BOTH VEHICLES BEGAN TO SWAY UNCONTROLLABLY. THE CONTACT WAS ABLE TO SAFELY BRING THE…"~850 mi, complaint #1239261
    • "AFTER PURCHASE OF MY 2016 JEEP, WHICH HAD 8000 MILES, I BEGAN EXPERIENCING STRONG SHAKING IN THE FRONT SUSPENSION WHEN A BUMP IN THE ROAD WAS STRUCK. I TOOK THE CAR TO JEEP, DARCAR IN WALDORF MARYLAND. THEY COULD FIND NOTHING. THIS SHAKING CONTINUED SO I TOOK…"~8,100 mi, complaint #1402582
    • "2016 JEEP WITH "ACTIVE DRIVE II" WHILE FLAT TOWING MY VEHICLE BEHIND MY MOTOR HOME ACCORDING TO BOOK PROCEDURES, WE ENCOUNTERED AN INCIDENT WHERE THE FRONT OF THE VEHICLE STARTED ROCKING, SHAKING, MOVING RIGHT/LEFT UP AND DOWN. WE WERE ON A MAIN HIGHWAY(CONC…"~17,500 mi, complaint #1389163
  42. #42

    key fob and immobilizer

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "UCONNECT SYSTEM KEY FOB WITH REMOTE START CAPABILITY IS ABLE TO START THE VEHICLE ACCIDENTALLY IF THE FOB START BUTTON IS DEPRESSED IN A POCKET. IN THE INSTANCE IN QUESTION, VEHICLE WAS PARKED IN HOME GARAGE, FOB WAS IN POCKET OF OWNER INSIDE THE HOME. OWNER…"~3,000 mi, complaint #1339200
    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED INSIDE THE GARAGE, THE AUTOMATIC START FEATURE ERRONEOUSLY ACTIVATED AND THE ENGINE STARTED. THE AUTOMATIC START FEATURE AND KEY FOB HAD NOT BEEN USED. THE DEALER WAS UNABLE TO DUPLICATE T…"~10,648 mi, complaint #1379899
    • "I'VE OWNED THIS VEHICLE FOR THREE WEEKS. I PARKED MY CHEROKEE OUTSIDE MY OFFICE AT WORK, SHUT IT OFF AS NORMAL, AND CAME BACK OUT A FEW HOURS LATER TO RUN SOME ERRANDS. I RECEIVED A MESSAGE THAT STATED 'NO FOB DETECTED'. I TRIED THE AUTO START, WHICH WORKED, T…"~40,500 mi, complaint #1465385
  43. #43

    power windows and locks

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WINDOW WOULD NOT GO DOWN WHEN THE SWITCH WAS PUSHED. LATER WHILE DRIVING WINDOW STARTED SLIDING DOWN BY ITSELF. DEALERSHIP CLAIMED THE RETURN WAS BROKEN AND 2" OF THE BOTTOM OF THE WINDOW WAS BROKE OFF. NO ACCIDENT OR DAMAGE HAD BEEN DONE TO THE DOOR. BREA…"~50,557 mi, complaint #1448271
  44. #44

    seat mechanism

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I SAT IN MY DRIVER SEAT AND THE LATCH COMPLETELY BROKE SO NOW MY SEAT DOES NOT STAY LATCHED AND IT JUMPS UP EVERY TIME I HIT A BUMP ON THE ROAD. IT HAS CAUSED ME TO SWERVE INTO DIFFERENT LANES BY ACCIDENT AND COULD ULTIMATELY CAUSE SERIOUS INJURY IF I GET INTO…"~52,000 mi, complaint #1744387
  45. #45

    suspension arms and bushings

    1 unsafe, 1 broken, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. No warning lights were illuminated. The vehicle was taken to an ind…"~49,000 mi, complaint #2014439
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that while making a turn, the vehicle experienced the death wobble. No warning lights were illuminated. The vehicle was taken to an independent mechanic on two occasions to be diagnosed. The contact was…"~170,000 mi, complaint #1895481
  46. #46

    adas collision warning

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ON OCT. 21, 2016, WHILE BACKING OUT OF A PARKING SPACE, ANOTHER VEHICLE THAT HAD BEEN PARKED BEHIND ME ALSO BACKED UP. OUR TWO VEHICLES COLLIDED - BUMPER-TO-BUMPER, AT A SLOW SPEED (PROBABLY 2-3 MPH). VERY MINOR DAMAGE RESULTED - THE REFLECTOR ON MY REAR BUMPE…"~4,500 mi, complaint #1328087
  47. #47

    emissions aftertreatment

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "This is directly copied from the nhsta.gov website in regulars to recall repairs. This is False information. The car has not had the emission recall completed. The item has been on back order since the notice was mailed to me. On first attempt Jeep dealership…"complaint #1879353
    • "I’ve went to get my car inspected and it shows 1 recall for “IN-USE NOX - CATALYST EFFICIENCY” . There was no warning signs on my dashboard. My car just acts differently and it sounds much louder. My dealership, CarMax can’t repair it for free and charging ov…"complaint #2109852
  48. #48

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE HAD RUN UNATTENDED IN ENCLOSED GARAGE. VEHICLE CONSUMED ALL FUEL IN GAS TANK (ABOUT 14 GALLONS) RESULTING IN EXCESSIVE HEAT BUILD UP IN GARAGE THAT ITEMS IN GARAGE MELTED. PARTS ON THE VEHICLE MELTED. THE BATTERY WAS RUINED FROM EXCESSIVE HEAT, THE FU…"~18,500 mi, complaint #1301347
  49. #49

    heater core and blower

    1 broken, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "IN COLD TEMPERATURES MY VEHICLE DOESN'T HEAT PROPERLY. NOTICED THAT IN MY CLIMATE CONTROL SETTING THAT STRICTLY GOES TO THE FLOOR IT HAS NO FORCE, AND SOUNDS LIKE IT BLOWS ON THE WINDSHIELD BUT DOESN'T. SERVICE ADVISOR INDICATED THAT IS THE PROBLEM BUT NO CORR…"complaint #1364697
    • "Heater line snapped at the neck of male fitting."complaint #1934127
  50. #50

    interior trim

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THE LEATHER ON THE DASHBOARD STARTED TO LOOSEN ON THE PASSENGER'S SIDE AND CONTINUED TO THE DRIVER'S SIDE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HA…"~10,000 mi, complaint #1689611
    • "The contact owns a 2016 Jeep Cherokee. The contact stated that the dashboard was separating from the body of the vehicle. The vehicle was taken to the dealer to be inspected. The dealer informed the contact that the dashboard was either separating due to not h…"~22,000 mi, complaint #1772105
  51. #51

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I PURCHASED MY 2016 JEEP CHEROKEE IN MARCH OF 2016, AND TOOK DELIVERY IN JUNE OF 2016. AFTER HAVING MUNTI0LE MAINTENANCE ISSUES WITH IT, IT WAS DETERMINED THAT MY JEEP HAD 2 DIFFERENT TIRE SIZES ON IT. TWO TIRES HAD A CIRCUMFERENCE OF 60R AND THE OTHER TWO HA…"~6,500 mi, complaint #1447832
  52. #52

    torque converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "2016 JEEP CHEROKEE SPORT, CHECK TRANSMISSION MESSAGE KEEPS COMING ON WHILE DRIVING. SO FAR HAVE TAKEN IT TO THE DEALER TWICE WHERE THEY SAID THEY FIXED IT BY REPLACING THE TORQUE CONVERTER. BOTH TIMES THE MESSAGE COMES BACK WITHIN 50 MILES OF USE. ONCE IT I…"~31,000 mi, complaint #1558877
  53. #53

    ac compressor and refrigerant

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VEHICLE RANDOMLY GETS HOT AS IF THE AC STOPPED BLOWING COOL AIR BUT THEN WORKS NORMALLY. DOES THIS FREQUENTLY BUT RANDOMLY FOR ONLY A COUPLE OF SECONDS AT A TIME."~36,000 mi, complaint #1501387
  54. #54

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "LANE DEPARTURE WARNING CAPABILITY IS NOT FUNCTIONING PROPERLY. IT GOES OFF WHILE IN OPERATION IF THE VEHICLE TURNS A CORNER AND OFTEN WHEN CHANGING LANES. CAR ALARM GOES OFF UNEXPECTEDLY AND WITHOUT CAUSE. HAS BEEN RETURNED TO THE DEALERSHIP REPEATEDLY ONLY…"~20,000 mi, complaint #1334476
  55. #55

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BACK UP CAMERA IMAGE IS GARBLED. CANNOT SEE OUT THE BACK"~14,216 mi, complaint #1598208
  56. #56

    brake pads and rotors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FRONT BRAKE ROTORS REQUIRED REPLACEMENT WHEN CAR ODOMETER READING WAS 16700 MILES. DEALER SAID "ROTORS WARPED" AND WAS A COMMON PROBLEM OCCURRING IN VEHICLES WITH LESS THAN 20000 MILES. DEALER SAID CAUSED BY CAR NOT BEING DRIVEN FOR 2 MONTH PERIOD. NOT COVERED…"~16,700 mi, complaint #1399571
  57. #57

    door latch and hinge

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "REAR LATCH WOULD NOT CLOSE. ACTUALLY OPENED WHILE DRIVING. IF SLAMMED ENOUGH FINALLY CLOSES BUT COULDN'T OPEN FOR RISK OF NOT CLOSING. SENSORS READ AN OPEN DOOR . AFTER WAITING 3 MONTHS FOR PART EVENTUALLY BATTERY ISSUES."~29,000 mi, complaint #1604866
  58. #58

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My car has 123,000 done everything by book. Been report issues for over yr. Car almost got my killed by not stopping, turning, jerking on Accelerating and decelerating when shifting. All my motor mounts, transmission mount busted , messed up suspension control…"complaint #2050613
  59. #59

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "For last yr i keep having car want stall did recall on it. Helped for bit, then it’s always wanting stick between 2/3 when trying change gears. On different recall it fixed for bit the temp on transmission bouncing back forth a lot in temps. I have recorded vi…"complaint #1886161
  60. #60

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AT 61,000 MILES MY JEEP STARTED HAVING A STRONG FUEL SMELL IN THE CABIN AFTER COMING TO A STOP WITH THE AUTO-START DIS-ENGAGED. READING ONLINE, MANY PEOPLE ON THE FORUMS HAVE SIMILAR ISSUES WITH CHEROKEES SINCE THE EARLY 2000'S WITH NO KNOWN MALFUNCTION TO FIX…"~61,000 mi, complaint #1514195
  61. #61

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The right side visor came loose, not being able to hold any position, hanging to be a distraction and impeding view. The issue seems to be a plastic component of the swivel joint broke just above where it's reinforced by metal. I assume both sides have simila…"complaint #1855904
  62. #62

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN MAKING A LEFT TURN FROM A STOP POSITION HEARING A HUMMING NOISE COMING FROM THE RIGHT REAR OF THE VEHICLE AND AS SOON AS I TURN BACK TO THE RIGHT TO STRAIGHTEN UP IT GOES AWAY,,VEHICLE ONLY HAS 19K. *TR"~19,000 mi, complaint #1665464
  63. #63

    power steering hydraulic

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I BOUGHT MY 2016 JEEP CHEROKEE NEW, AT 17,896 MILES, A MESSAGE DISPLAYED "SERVICE SHIFTER" AND ALL THE LIGHTS ON MY SHIFTER WERE LIT UP. A NEW SHIFTER WAS INSTALLED. THEN AT 67,631 MILES, SAME THING HAPPENED THIS TIME THEY REPLACED THE SHIFTER BEZEL AND WIR…"~17,896 mi, complaint #1614188
  64. #64

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE WAS PURCHASED BRAND NEW ON 4/16/16 IN LANSING MICHIGAN. HAVE CONSISTENTLY HAD ISSUES WITH TIRES HOLDING CORRECT PRESSURE. HAVE DOCUMENTATION THAT DEALERSHIP ACKNOWLEDGED LOSS OF PRESSURE, BUT NO LEAKS FOUND. WILL NOT REPLACE TIRES UNDER WARRANTY. NO DA…"~24,000 mi, complaint #1401941

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.