2011 DODGE JOURNEY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    brake pads and rotors

    23 unsafe, 2 broken, 1 annoyance

    26
    incidents
    Typical range: 5,000–20,000 mi

    Median 13,500 mi, based on 27 reports (10% had no usable mileage)

    • "SINCE SHORTLY AFTER TAKING DELIVERY OF THIS 2011 DODGE JOURNEY CREW, I HAVE HAD ISSUES WITH THE BRAKES. I HAD IT IN A FEW TIMES BECAUSE THE BRAKES SEEMED TO HAVE A PULSATION WHEN APPLIED. 1ST TIME ON 11/21/11 WITH ONLY 947MI ON THE CAR THE TECH REPORTED "FRO…"~947 mi, complaint #984065
    • "I LIVE AND BOUGHT THE CAR IN GUADALAJARA, MEXICO. BUT SINCE IT IS ESSENTIALLY THE SAME AS THOSE SOLD IN THE USA, AND OTHER COUNTRIES I HOPE MY EXPERIENCE WITH THE CAR PROBLEM I AM DESCRIBING BELOW, HELPS OTHER OWNERS.ONLY A FEW MONTHS AFTER WE BOUGHT A BRAND N…"~5,000 mi, complaint #1053019
    • "THE VEHICLE WAS PURCHASED NEW APPROXIMATELY 1 YEAR AGO AND NOW, AFTER ONLY 13,385 MILES, THE FRONT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO WARPING. *TR"~13,385 mi, complaint #930378
    • "ISSUES WITH BRAKES ON 2011 DODGE JOURNEY. RECENTLY BRAKES STARTED SQUEAKING AND SOUNDED LIKE METAL GRINDING COMING FROM THE FRONT OF THE VEHICLE. JUST RECENTLY TOOK THE VEHICLE TO DODGE DEALERSHIP ASKING THAT THEY LOOK OVER THE BRAKES, I WAS INFORMED THAT THEY…"~20,000 mi, complaint #973246
    • "BREAK CALIPERS LOCK UP WHEN DRIVING. THEY HAVE BEEN REPLACED AND CONTINUE TO DO THIS"~213,000 mi, complaint #1711307
  2. #2

    battery and charging

    5 stranded, 6 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=13, median 68,000 mi, no reliable range below 25 reports.

    • "I WAS DRIVING ON THE ROAD DURING MIDNIGHT, MY BATTERY SENSOR TURNED ON 5 MINUTES LATER, I HAD MULTIPLE SENSORS TURN ON SIMULTANEOUSLY. THE ABS SENSOR, AIRBAG, ANTI -TRACTION AS SOON AS I REALIZED WHAT WAS GOING ON. I WAS MERGING TO THE EMERGENCY LANE. I TRIE…"~24,000 mi, complaint #1123001
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED…"~63,000 mi, complaint #1469234
    • "ALTINATER SHORTED OUT FRIED RESET AND BATTERY WHILE DRIVING LOST ALL POWER LUCKILY WE WERE COMING OUT OF A PARKING LOT BUT GOT LOCKED IN THE CAR GOT ONE DOOR TO UNLOCK"~68,000 mi, complaint #1577826
    • "THE BATTERY HAS BEEN REPLACED TWICE WITHIN THE LAST 8 MONTHS AND 2 YEARS PRIOR TO THAT. THE DAY PRIOR TO LATEST EPISODE, THE CAR WAS DRIVEN FOR OVER 200 MILES AND THERE WAS NO NOTATION OF PROBLEMS ON THAT DAY. THE NEXT DAY THE CAR WAS PARKED IN THE DRIVEWAY…"~120,000 mi, complaint #1634962
    • "BATTERY LIGHT CAME ON MANY TIMES OVER A COUPLE WEEKS. THEN IT WENT INTO BATTERY SAVER MODE. THE RADIO STOPPED WORKING, AIR CONDITIONING, LIGHTS AND THE DASH BOARD HAD EVERY CHECK LIGHT COME ON. IT THEN WOULD NOT SHIFT AND RPMS WENT TO 4 AND 5 BUT ONLY WOULD DO…"~184,000 mi, complaint #1688151
  3. #3

    engine stall or no start

    1 stranded, 10 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=21, median 81,000 mi, no reliable range below 25 reports.

    • "WHILE DRIVING DOWN THE INTERSTATE AT APPROXIMETELY 65MPH MY DODGE JOURNEY SHUT OFF AND THEN RESTARTED AGAIN. LUCKILY I WAS ON A STRAIGHT AWAY AT THE TIME. WHILE RESEARCHING I FOUND OUT THAT OTHER JOURNEY'S FROM 2009-2010 HAVE HAD THE SAME ISSUE."~75,000 mi, complaint #1440511
    • "RECURRING SAFETY ISSUE WITH NO CONCRETE RESOLUTION. WHILE DRIVING AT 55MPH ON A PARKWAY VEHICLE ENGINE STALLED. I COULD NOT ACCELERATE AND THE BRAKES AND STEERING WHEEL LOCKED. RADIO, POWER WINDOWS, ETC. ALL WORKED AND I COULDN'T SHUT OFF THE VEHICLE VIA THE…"~75,800 mi, complaint #1274611
    • "WHILE DRIVING THIS VEHICLE, SOMETIMES AT HIGHWAY SPEEDS, THE ENGINE WILL STALL. WHILE ALL INTERIOR ACCESSORIES STAY ENERGIZED, THE ENGINE DOES NOT ATTEMPT TO RESTART. THIS HAS HAPPENED DOZENS OF TIMES AND THE VEHICLE HAS BEEN TO THE DEALERSHIP FOR THIS ISSUE T…"~95,000 mi, complaint #1421896
    • "WHILE DRIVING ON THE HIGHWAY THE CAR JUST SHUT OFF HAS DONE THIS MULTIPLE TIMES WITH NO CHECK ENGINE LIGHTS AT ALL."~125,313 mi, complaint #1413780
    • "THE VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING DOWN FORD ROAD IN DEARBORN MI. THE STEERING WOULD NOT MOVE. THE ENGINE TURNED OFF. THE BRAKES LOCKED UP. THE CAR WOULD NOT START TO MOVE OUT OF ONCOMING TRAFFIC. IT WAS TOWED TO FIRSTONE COMPLETE AUTOCARE AND…"~156,000 mi, complaint #1488836
  4. #4

    power steering hydraulic

    9 unsafe, 1 broken, 1 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "NOT TO LONG AFTER I BOUGHT MY JOURNEY 2011, I CAN HEAR A LOUD WHINE WHEN I TURN MY CAR ON. IT KEEPS WHINING UNTIL I'M DRIVING AWAY. IS IT DOING DAMAGE? SINCE I BOUGHT MY JOURNEY, I HAVE BEEN VERY PLEASED WITH IT AND WOULD, EVEN WITH THE PROBLEMS OF THE WHINING…"~1,000 mi, complaint #1446420
    • "NOTICED STRANGE SOUND FROM DRIVER SIDE FRONT WHEEL AREA. TOOK VEHICLE INTO DEALERSHIP TO IDENTIFY ISSUE. DEALER CLAIMS POWER STEERING RETURN LINE HAD A LEAK AND THAT THIS LINE WRAPPED AROUND THE ENGINE COMPARTMENT AND WOULD COST APPROX $750.00 TO REPAIR, THE…"~50,000 mi, complaint #1166780
    • "WHEN I START MY JOURNEY, THE POWER STEERING GOES OUT AND THERE IS A HUGE PUDDLE OF FLUID UNDER MY CAR. I'VE LOOKED ON LINE AND THE EXACT SAME PROBLEM IS HAPPENING AND BEING RECALLED, YET MY CAR HASN'T BEEN. I DON'T UNDERSTAND THAT IF THE LEAKING IS A SAFETY PR…"~70,000 mi, complaint #1446144
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE POWER STEERING ABILITY WAS LOST DURING COLD TEMPERATURES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HARRY BROWN'S FAMILY AUTOMOTIVE DEALER ([REDACTED ADDRESS],…"~74,327 mi, complaint #1453028
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER (HARRY'S TIRE SERVICE; [REDACTED ADDRESS] SE,…"~103,000 mi, complaint #1383108
  5. #5

    airbag system

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=10, median 92,500 mi, no reliable range below 25 reports.

    • "MY SPOUSE WAS DRIVING ON I-20 E BETWEEN MILE MARKER 51 AND 52 IN SC ON 25 JULY 2014 AROUND 0645 HOURS AND GOT INTO A WRECK. PRIOR TO THE WRECK SHE FELT THE STEERING WHEEL JERK AND THEN SHE WENT FROM THE RIGHT LANE INTO THE GUARD WIRES ON THE LEFT LANE THEN IM…"~26,000 mi, complaint #1103241
    • ""TAKATA RECALL": LOCAL DODGE DEALER, INSPECTED THE VEHICLE AND REPLACED THE DEFECTIVE PART(S), THEN TOLD MY WIFE THE 'ACTUAL STEERING WHEEL AIRBAG' WASN'T WORKING AND DIAGNOSED THE ISSUE AS THE ELECTRICAL CONNECTOR. THEY SAID THEY WOULD NOT REPAIR, REPLACE OR…"~92,462 mi, complaint #1498627
    • "THE AIR BAGS ARE SUPPOSE TO BE RECALLED DUE TO DEPLOYMENT AND WHEN I REACHED OUT TO THE DODGE HOUSE THEY SAID NO RECALLS?"~98,000 mi, complaint #1610552
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER,…"~99,000 mi, complaint #1223903
    • "The contact owns a 2011 Dodge Journey. The contact stated that while his daughter was coming to a complete stop at a stop sign, the vehicle was rear-ended by a distracted driver. The air bags did not deploy, resulting in injury. No warning lights were illumina…"~167,000 mi, complaint #1987444
  6. #6

    brake hydraulics

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT WAS DRIVING 65 MPH AND WHEN THE BRAKE PEDAL WAS DEPRESSED, THERE WAS AN EXCESSIVE VIBRATION WITHIN THE STEERING WHEEL. THE FAILURE RECURRED WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN AN AUTHORIZ…"~1,127 mi, complaint #950371
    • "METAL SCRAPING SOUND WHEN DRIVING BELOW 20MPH AND STOPS WHEN BRAKES ARE PUSHED. SOUNDS VERY SIMILAR TO MANY ONLINE COMPLAINTS I'VE READ. RECALLS ISSUED FOR SIMILAR MODELS WITH THE SAME YEAR, BUT NOT MINE. VERY FRUSTRATING. *TR"~36,000 mi, complaint #1088596
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED TO WORK PROPERLY AND THE BRAKE PEDAL SANK TO THE FLOOR. THE CONTACT MENTIONED THAT THE STOPPING DISTANCE WAS EXTENDED AND THE BRAKE LIGHT AND TRACTION CONTROL LIGHT ILLUMINATE…"~41,000 mi, complaint #1172008
    • "THERE HAS BEEN A PROBLEM WITH THE BRAKES IN THIS VEHICLE SINCE WE BOUGHT IT ALMOST 3 YEARS AGO, ALTHOUGH THE DEALERSHIP HAS SAID THEY CANNOT FIND IT. AT SPEEDS OVER 40MPH, WHEN THE BRAKES ARE APPLIED THE STEERING WHEEL VIBRATES UNTIL THE VEHICLE IS COMPLETELY…"~50,000 mi, complaint #1072931
    • "MY CAR HAS 132K MILES AND I'M REPLACING THE BRAKES ON THE FRONT FOR 8TH TIME AND THE BACK FOR THE 3RD TIME. CAN'T SEEM TO GET MORE THAN 15-20K MILES OUT OF A SET OF PADS AND ROTORS. LAST TWO TIMES I NEEDED SERVICE THE BRAKE CALIPERS HAD SEIZED SHREDDING THE…"~132,500 mi, complaint #1521415
  7. #7

    wiring harness

    1 stranded, 7 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=14, median 60,000 mi, no reliable range below 25 reports.

    • "FOR THE SIXTH TIME THIS VEHICLE HAS BEEN TOWED IN FOR REPAIR TO NO AVAIL ...THEY HAVE NO IDEA WHAT IS WRONG WITH IT. I AM AFRAID TO DRIVE THIS VEHICLE BECAUSE EVERYTHING WILL GO OFF [LIGHTS HORN, RADIO. AND THERE IS NO WAY TO SHUT IT DOWN. I'M SO SCARED TO PUT…"~3,774 mi, complaint #912968
    • "I BOUGHT IT ON OCTOBER 2011 AT THE SOUTH OF FLORIDA , SINCE THEN I HAD KEEPING AND DRIVING THE CAR AT THE SAME LOCATION, NEVER TRIED DRIVE IN LOW TEMPERATURES. BUT, IN JUNE 2016 I MOVED TO REGION WHERE THE WEATHER IS BETWEEN 20F OR -7C DURING WINTER. THEN…"~55,000 mi, complaint #1469831
    • "MY HUSBAND WAS DRIVING THE CAR WHEN ALL OF A SUDDEN THE RADIO, ALL THE LIGHTS INSIDE, THE DASHBOARD, AND EVERYTHING JUST STOPPED BUT THE CAR WAS STILL RUNNING. HE HAD TO PULL OVER, TURN OFF THE ENGINE AND THEN RESTART IT FOR THINGS TO TURN BACK ON. A FEW DAY…"~60,000 mi, complaint #1211975
    • "VEHICLE HAS REPEATEDLY HAD PROBLEMS STARTING AFTER DRIVING FOR ANY LENGTH OF TIME. IT WILL START COLD, NO PROBLEM. BATTERY AND STARTER ALL CHECKED AND TESTED AS GOOD. IT IS BELIEVED TO BE DUE TO A BAD GROUND CONNECTION, BUT NOT 100% SURE. MY WIFE AND CHILD…"~98,000 mi, complaint #1627820
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE WIRE HARNESS UNDERNEATH THE DRIVER'S SEAT WAS CAUSING THE AIR BAG WARNING INDICATOR TO ILLUMINATE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER…"~137,000 mi, complaint #1489252
  8. #8

    abs module

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=12, median 95,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ABS, BRAKE AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO COMMUNITY MOTORS CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], HAM…"~67,000 mi, complaint #1701451
    • "ABS MODULE FAILURE DASH LIGHTS ON WITH ABS AND TRACTIOM CONTROL NOT WORKING SOME TIMES IT FEELS LIKE THE VEHICLE IS DRAGGIMG THE BRAKES MANY CUSTOMERS ON FORUMS OF THE SAME VEHICLE COMPLAINT ABOUT IT HTTP://M.CARCOMPLAINTS.COM/DODGE/JOURNEY/2011/BRAKES/SERV…"~84,000 mi, complaint #1589593
    • "The contact owns a 2011 Dodge Journey. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard with the ABS warning light illuminated. The vehicle was taken to an independent mechanic, where i…"~107,000 mi, complaint #2122407
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING AND BRAKES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEH…"~108,000 mi, complaint #1354943
    • "AFTER STARTING THE VEHICLE, ABS, BRAKE, AND TRACTION CONTOL LIGHT ILLUMINATE. OCCASIONALLY LIGHT DOES NOT ILLUMINATE. VEHICLE APPEARS TO DRIVE AND STOP NORMALLY, BUT DRIVING WITHOUT ABS AND TRACTION CONTOL DECREASES STOPPING PERFORMANCE AND CAPABILITIES. CERTI…"~135,000 mi, complaint #1567119
  9. #9

    control module

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=13, median 105,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE ESC AND THROTTLE CONTROL WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE BEGAN TO SHAKE CONTINUOUSLY AND UPON ENGAGING THE ACCELERATO…"~14,000 mi, complaint #937828
    • "IT HAS BEEN ABOUT A MONTH SINCE MY 2011 DODGE JOURNEY HAD BEGUN TO SHUT OFF WITHOUT WARNING WHILE I WAS DRIVING, AND WITH NYC TRAFFIC IN THE CITY IT BECAME DANGEROUS FOR ME TO DRIVE. I TOOK IT TO MY OWN MECHANIC WHO SAID IT COULD ONLY BE RESOLVED BY THE DEALER…"~58,000 mi, complaint #1204953
    • "MY CAR ISSUE: I CAN'T DRIVE PAST 40 MPH. WHEN SPEED INCREASES, THE RPM AND CAR TEMPERATURE INCREASES. I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THE SERVICE TECH TO TEST DRIVE MY CAR BECAUSE IT'S STALLING WHILE DRIVING FROM A DAY AGO. HE STATED THAT T…"~83,000 mi, complaint #1160198
    • "TODAY 8-24-15 MY 2011 DODGE JOURNEY SHUT OFF AS I WAS DRIVING DOWN A ROAD. THERE WAS NO PRIOR INDICATION THE CAR ALL OF THE SUDDEN WOULD NOT STEER , BRAKE OR DO ANYTHING . THE ELECTRIC WAS STILL ON BUT THE CAR COMPLETELY SHUT OFF . I HAD TO USE ALL MY STRENGTH…"~119,174 mi, complaint #1212516
    • "RANDOMLY WONT START VEHICLE GOES INTO SOME TYPE OF ANTI THEFT MODE TOLD BAD TIPM BY 3 DIFFERENT DEALERS. AND TOLD TO REMOVE BATTERY TO RESET THE SYSTEM. THIS IS ONLY A TEMPORARY FIX. THIS HAPPENS AT LEAST TWICE A WEEK"~124,000 mi, complaint #1678893
  10. #10

    other

    4 unsafe, 3 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • " WE HAVE OWNED THIS VEHICLE FOR 11 MONTHS AND HAVE BEEN DRIVING WITH THE BACK SEATS DOWN BECAUSE THE REAR VISIBILITY IS SO RESTRICTED BY THE REAR SEAT HEAD RESTS. WE FIRST NOTICED PROBLEMS WITH THE BLIND SPOTS TO THE RIGHT AND LEFT FRONT ROUGHLY…"~2,000 mi, complaint #943937
    • "1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIG…"~4,898 mi, complaint #871213
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE LIFTING THE VEHICLE USING THE PROVIDED JACK (SERIAL NUMBER: D4756386AB) THE ARM OF THE JACK BENT, CAUSING IT TO SLIDE FROM UNDER THE VEHICLE WHILE LIFTED. THE VEHICLE WAS NOT REPAIRED. TH…"~18,064 mi, complaint #939426
  11. #11

    transmission automatic

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS DRIVEN ON AN INCLINE, THE VEHICLE WOULD ABNORMALLY ROLL BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO OFFERED NO ASSISTANCE AND THE MANUFACTURER WAS CONTACTED WHO…"~1,159 mi, complaint #847289
    • "MY CAR HAS ONLY 91000 MILES AND THERE IS A CLICK FROM THE TRANSMISSION AND A WEIRD SLOWING NOISE HAVE NO CLUE WHY DONE ALL THE MAINTENANCE ONE IT"~85,000 mi, complaint #1713030
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE GEAR SHIFTER WAS PLACED IN DRIVE; HOWEVER, THE VEHICLE FAILED TO MOVE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE…"~100,000 mi, complaint #1561035
    • "REVERSE LIGHTS ARE INOP BECAUSE OF A BAD BACKUP SWITCH WHICH IS LOCATED ON OR IN THE TRANSMISSION."~159,000 mi, complaint #1628810
  12. #12

    heater core and blower

    2 unsafe, 3 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "NO HEAT ON PASSENGER SIDE OF VEHICLE DEALER STATES HEATER CORE PLUGGED NEEDS REPLACING AT OVER $1000."~65,000 mi, complaint #1436707
    • "MY 2011 DODGE JOURNEY ON THE DRIVER SIDE HEAT BLOWS HOT ON THE PASSAGE SIDE IT BLOWS CODE. THIS HAPPEN WHEN DRIVING OR WHEN IT'S STARTED TO WARM UP THE PASSAGE SIDE IT BLOWS COLD EVEN WHEN THE CAR HAS BEEN DRIVEN FROM 15 MINUTES."~93,000 mi, complaint #1525971
    • "VISIBILITY OBSTRUCTION: THE HEATER HAS SLOWLY BEEN LOSING HEAT AND IS ONLY BLOWING COLD AIR. VISIBILITY IS SEVERELY OBSTRUCTED DUE TO THE DEFROST SYSTEM NOT WORKING PROPERLY. THE DEFROST SYSTEM IS BLOWING COLD AIR NOT CLEARING THE WINDSHIELD AND SERIOUSLY O…"~98,500 mi, complaint #1436612
  13. #13

    engine head gasket

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "SINCE I PURCHASED THIS VEHICLE IN SEPTEMBER OF 2011 I'VE HAD PROBLEMS FROM THE RADIO NOT WORKING, POWER OUTLETS NOT WORKING, BAD CYLINDER HEADS, HAVE RANDOM LOSS OF ACCELERATION, BAD GAS TANK AND FUEL PUMP. ACCORDING TO THE TECHNICIAN AT THE DEALER THE JOURNEY…"~4,667 mi, complaint #957600
    • "THIS CAR SHAKES VERY BAD WHEN COMING TO A STOP AND MY CYLINDER HEADS ARE MISS FIRING 2 OR 3 AT A TIME THEY MISS FIRED TO THE POINT DODGE DOESN'T KNOW WHICH ONE IT IS SO THEY WANT TO REPLACE THE MAIN HEAD. *TR"~45,000 mi, complaint #1020342
    • "The contact owns a 2011 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic and diagnosed with head gasket failure. The vehicle was then taken to the deal…"~138,000 mi, complaint #1791267
  14. #14

    infotainment head unit

    1 unsafe, 3 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THE CLOCK KEEPS LOOSING TIME AND GETTING BEHIND. I HAVE TAKEN IT BACK MULTIPLE TIMES TO THE DEALER FOR THIS PROBLEM. ALSO I HAVE TAKEN IT BACK TO THE DEALER TWICE BECAUSE THE CENTER CONSOLE TOUCH SCREEN GOES BLANK, WHICH CAUSES THE RADIO AND AC NOT TO WORK BE…"~4,000 mi, complaint #918322
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE. THE FUNCTIONS ON THE STEERING WHEEL FAILED TO INTERMITTENTLY OPERATE PROPERLY. THE UCONNECT FUNCTION HAD ALSO BEEN AFFECTING THE ABILITY TO TURN ON THE RADIO AN…"~90,000 mi, complaint #1460662
    • "MY SOUND SYSTEM IS NOT WORKING.ONCE THE VEHICLE REACHED 200,848 MILES IT STOPPED WORKING, THEN THE NEXT DAY THE LED HATCH LIGHT SHE'D WORKING?I CAME OUT TO GET IN THE VEHICLE AND TURNED IT ON IT DIDN'T WORK?"~200,848 mi, complaint #1701828
  15. #15

    engine cooling

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THE COOLANT SYSTEM KEEP OVERHEATING HAD FIX 2 TIMES IN 4MONTHS AT A COST $900.00 REACH TIME"~66,643 mi, complaint #1229387
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE ENGINE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PREVIOUSLY TAKEN TO KELLY JEEP CHRYSLER DODGE RAM [REDACTED ADDRESS], EMMAUS, PA 180449, [REDACTED PHONE]…"~90,000 mi, complaint #1665403
    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING ABOUT 35 MPH, THE CONTACT SAW SMOKE EMITTING FROM THE HOOD WITHOUT WARNING. THE CONTACT PULLED TO THE SIDE AND ADDED SOME COOLANT BUT THE FAILURE RECURRED AFTER DRIVING 5 MORE MIN…"~139,000 mi, complaint #1568559
  16. #16

    engine internal

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MIL ILLUMINATES INDICATING CAM SHAFT POSITION SENOR AND MULTIPLE OTHER CODES AT START UP OR HIGHWAY SPEEDS. THIS ALSO CUTS OFF THE STABILITY CONTROL AND PUTS THE CAR IN ,IMP MODE. THE CAR WILL ALSO STALL WITHOUT WARNING AT HIGHWAY SPEEDS CREATING AN UNSAFE CO…"~124,000 mi, complaint #1576411
    • "CHECK ENGINE LIGHT WITH CODE FOR MISFIRE ON CYLINDER 4. SPARK PLUGS AND COILS REPLACED. VIN NOT LISTED WITH OTHER 3.6L V6 THAT HAS EXTENDED WARRANTY FOR SAME ISSUES FOR REPLACEMENT OF CYLINDER HEAD. CHECK ENGINE LIGHT COMES ON DURING LOW SPEED OR STOPPED AND R…"~135,000 mi, complaint #1346935
  17. #17

    fuel tank and lines

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "NEED TO REPLACE THE TRANSMISSION COOLER LINES BECAUSE OF LEAKAGE AND NOT BEING ABLE TO DRIVE."~75,000 mi, complaint #1261049
    • "FUEL LINE ON THE FUEL RAIL BLEW OUT HEARD POP THEN VEHICLE CAUGHT FIRE. WAS DRIVING SMELLED GAS DROVE HOME AS FAST AS POSSIBLE. GOT OUT OF CAR TO SEE FUEL POURING OUT OF DRIVER SIDE OF CAR UNDER HOOD. WENT IN HOUSE. GOT HUSBAND HE LET THE CAR COOL DOWN THEN…"~128,000 mi, complaint #1434355
  18. #18

    key fob and immobilizer

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2011 DODGE JOURNEY WHEN THE WEATHER IS COOL THE FOBS WILL NO UNLOCK THE DOORS. CW THE CONSUMER ALSO STATED HE HAD DIFFICULTY STARTING THE VEHICLE. *JB"complaint #1143443
    • "CONSUMER WRITES IN REGARDS TO PROBLEMS WITH REMOTE START FEATURE *TGW THE CONSUMER STATED THE REMOTE START WAS IN HIS POCKET, WHILE DOING SOME GARDENING. WHEN HE RETURNED HOME, HE FOUND THE VEHICLE LOCKED WITH THE ENGINE RUNNING. *JB"complaint #878391
  19. #19

    power windows and locks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE REAR LOCKING MECHANISM FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TECHNICIAN COULD NOT FIND THE FAILURE TO UNLOCK THE MECHANISM. THE VEHICLE WAS N…"~80,000 mi, complaint #1255150
  20. #20

    suspension struts shocks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED T…"~10,000 mi, complaint #1216712
    • "WHILE DRIVING AT HIGHWAY SPEEDS THE CAR SHIMMIED AND CAME TO AN ABRUPT STOP WITHOUT EVER APPLYING THE BRAKES. FELT BRAKES LOCK AND HEARD TIRES SKID SHORTLY AFTER A LOUD THUD UNDER THE CAR STEERING WHEEL FELT AS THOUGH THE BRAKES HAD BEEN SLAMMED TO AVOID A CRA…"~26,500 mi, complaint #971809
  21. #21

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS DRIVING ON THE HIGHWAY AT 60MPH, I WENT TO PASS A CAR AND PRESSED THE ACCELERATOR PEDAL AND THE PLASTIC PEDAL BROKE OFF JUST AFTER THE PIVOT POINT. I HAD TO CROSS 3 LANES OF TRAFFIC THAT WERE TRAVELING AT HIGHWAY SPEEDS (65-75), ALL WHILE MY SPEED WAS RA…"~38,932 mi, complaint #952423
    • "MY WIFE WAS DRIVING THE CAR, WHEN SUDDENLY THE GAS PEDAL BROKE OFF AT THE BASE. THE CAR LOST ALL ACCELERATION. LUCKILY, NO ONE WAS BEHIND HER AND SHE WAS ABLE TO GLIDE OF THE RODE. *TR"~41,000 mi, complaint #1050139
  22. #22

    tpms

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. AFTER HAVING NEW TIRES INSTALLED ON THE VEHICLE, THE CONTACT STATED THAT THE CHECK TIRE PRESSURE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT T…"~50,000 mi, complaint #1326296
  23. #23

    acceleration loss or hesitation

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE CAR FEELS LIKES IT'S PULLING AND SOMETIMES IT WON'T ACCELERATE."~79,000 mi, complaint #1538108
  24. #24

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I PURCHASED AT NEW 2011 DODGE JOURNEY CREW IN FEBRUARY 2011, WITH 5 MILES. DURING THE COURSE OF A FEW MONTHS, I NOTICED THAT THE DRIVE WAS A LITTLE BUMPY. I ASSUMED THAT THE UNEVEN RIDE WAS DUE TO LOW PRESSURE IN THE TIRES OR BALANCING ISSUES. I REPORTED THI…"~12,776 mi, complaint #930334
  25. #25

    catalytic converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BOTH CATALYST CONVERTS WENT OUT AT THE SAME TIME AND FAILED MY GA EMISSIONS TEST. THERE IS A PERMANENT CODE. I ONLY HAD THIS SUV A YEAR AND HAVE ALREADY REBUILT THE TRANSMISSION, ALONG WITH CALIBER ISSUES. I WAS TOLD THAT MY VIN DIDN'T MATCH THE U67 CATALYST E…"~100,000 mi, complaint #1611939
  26. #26

    cruise control conventional

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "1) CRUISE CONTROL NOT WORKING AND ONLY WORKS WHEN IT WANTS OR REFUSES TO TURN OFF THIS HAPPENS SITTING STILL, DRIVING OR EVEN IF I TURN OFF AND ON THE CAR FOR RESET IT STILL DOES NOT WORK. THE WEB SHOWS A RECALL BUT THE DODGE DEALERSHIP SAID NO RECALL? THIS H…"~65,000 mi, complaint #1610547
  27. #27

    engine oil consumption

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AFTER REMOVING THE CARTRIDGE STYLE OIL FILTER FROM THE ASSEMBLY, A SPRING AND BROKEN PLASTIC PIECES FLEW OUT OF THE ASSEMBLY. THIS OCCURRED AROUND 50,000 MILES. VEHICLE WAS COVERED UNDER CERTIFIED USED CAR WARRANTY PROVIDED BY DODGE. APPEARS TO BE A COMMON PRO…"~50,000 mi, complaint #1202602
  28. #28

    fuel pump

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2011 Dodge Journey. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The vehicle was not able to restart after each failure. The vehicle was towed to the residence. The vehicle was taken to a…"~145,000 mi, complaint #2001051
  29. #29

    lighting exterior

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "ELECTRIC:MY LIGHTS KEEP GOING OUT SINCE PURCHASE UNDER 1YR..,REPLACE FUSES 4TIMES IN 6MTHS..MY TRUCK LOCKED UP WITH IGNITION START KEY REMOTE IN CAR AN ALMOST LOCKED MY SON 6YR. OLD IN CAR...HAD TO CALL AAA FOR LOCKOUT SERVICE SAFETY CONCERN AND DODGE DID SAFE…"complaint #1436899
  30. #30

    seat mechanism

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I WAS INVOLVED IN A VEHICULAR ACCIDENT ON MONDAY, 10/01/2012 IN A 2011 DODGE JOURNEY. I HAVE HAD SEVERAL MINOR ISSUES WITH THE VEHICLE STARTING WITH THE DRIVERS SEAT FAILING TO OPERATE WITHTHE ELECTRIC CONTROLS, THE GLOVE BOX DEFECT, THE COVERS ON THE FLOOR B…"complaint #942878
  31. #31

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

  32. #32

    starter

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY VEHICLE HAS BEEN IN THE SHOP TWICE IN 2 WEEKS. IT STARTED WITH A TRANSMISSION ISSUE. I WAS DRIVING TO WORK LAST MONDAY WHEN THE CAR WOULD NOT SHIFT INTO GEAR. THE ENGINE CONTINUED TO IDLE, BUT IT WOULD NOT GO INTO THE NEXT GEAR. AFTER HAVING IT TOWED TO CAR…"~51,000 mi, complaint #1224754
  33. #33

    steering rack mechanical

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY STEERING WHEEL LOCKED UP WHILE DRIVING TWICE. I HAVE TAKEN IT TO THE MECHANIC TO GET IT FIXED PRIOR TO DRIVING ANY FURTHER. THE FIRST TIME I WAS TURNING RIGHT, THE 2ND TIME I WAS COMING UP TO A STOP LIGHT. I WAS ABLE TO TURN MY CAR OFF THEN BACK ON AND I…"~999,000 mi, complaint #1463837
  34. #34

    suspension arms and bushings

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SUSPENSION FAILED. THE FRONT END SHOOK AND VIBRATED OUT OF CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT END TIE ROD, BRAKES, CALIPERS, AND RO…"~61,653 mi, complaint #1363924
  35. #35

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THESE TIRES CAME ON NEW 2011 DODGE JOURNEY. AFTER TIRE ROTATION THE CAR SHOOK AT 60MPH. RETURNED TO THE SERVICE CENTER, WAS TOLD THE BELTS WERE SEPARATING. TREAD 6/32, WITH 21,203 MILES!! KUMHO SOLUS KH16 225 55R19. STILL IN WARRANTY, NO ONE WILL DO WARRANTY W…"~21,203 mi, complaint #1002628
  36. #36

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2011 Dodge Journey. The contact stated that the transmission warning light would illuminate while attempted to change gears. The contact took the vehicle to a certified mechanic and was informed that the torque converter failed and needed to…"~89,000 mi, complaint #1806893
  37. #37

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "SNOW STORM AND THE AWD WOULDN'T WORK ..TOOK IT IN AND IT HAS HAD THREE DIAGNOSTICS RUN ON IT AND AS OF 1/10/2013 IT STILL WILLNOT WORK .I HAVE BEEN SENT OUT IN THIS VEHICLE IN SNOW STORMS COLD WEATHER WITH REGARDS FROM THE SHOP THAT THEY DIDN'T KNOW WHAT WAS W…"~14,285 mi, complaint #957490
  38. #38

    unintended acceleration

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN COMING TO A STOP, THE VEHICLE WOULD SURGE FORWARD ABNORMALLY UNTIL THE BRAKES WERE DEPRESSED A SECOND TIME. THE DEALER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS PERFORMING AS INTENDED…"~7,800 mi, complaint #893343
  39. #39

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WE WERE ON OUR WAY TO CHURCH AND THE STEERING WHEEL STARTED SHAKING AT ABOUT 55 MPH SO WE SLOWED DOWN AND IT STOPPED. AS WE CONTINUED ON TO CHURCH THE WHEEL STARTED SHAKING AGAIN AND WE DROVE A LITTLE FASTER AND THEN SLOWER. WE MADE IT TO CHURCH AND AS WE PA…"~65,020 mi, complaint #1079213

NHTSA investigations

Search NHTSA's own recall and complaint database for DODGE JOURNEY directly.