2012 CHEVROLET CRUZE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine cooling

    82 unsafe, 12 annoyance

    94
    incidents
    Typical range: 10,500–95,000 mi

    Median 40,500 mi, based on 108 reports (21% had no usable mileage)

    • "TO BEGIN WITH,I HAVE HAD SEVERAL PROBLEMS WITH MY 2012 CHEVY CRUZE AND HAVE BEEN GIVEN THE RUNAROUND. MY FIRST CONCERN IS THAT I BOUGHT MY 2012 CHEVY CRUZE ON 09/18/2012 AND WAS NOTIFIED DAYS LATER OF A MAJOR SAFETY RECALL ABOUT THE POSSIBILITY OF ENGINE FIRES…"~600 mi, complaint #1015976
    • "UPON VEHICLE BEING WARMED UP THERE IS A COOLANT SMELL FROM THE HEATING SYSTEM. THIS IS A COMMON OCCURRENCE WITH CHEVROLET CRUZE AND IS A HEALTH HAZARD. I CANNOT KEEP THE HEAT ON WITHOUT THE WINDOWS DOWN. *TR THIS SEEMS TO OCCUR ONLY WHEN VEHICLE IS FULLY WAR…"~18,600 mi, complaint #1039694
    • "COOLANT LEAK. OUTLET HOUSING CRACKED. OIL LEAK. PCV VALVE COVER LEAKING."~57,000 mi, complaint #1360175
    • "The contact owns a 2012 Chevrolet Cruze. The contact stated that since purchasing the vehicle, multiple oil and coolant repairs have been performed on the vehicle due to leakage. The contact stated that while in stop-and-go traffic, a cloud of white smoke bega…"~89,000 mi, complaint #1778903
    • "OVER HEATING. 3 TIMES IN 3 YEARS. I HAVE HAD TO HAVE WATER PUMP REPLACED AND THERMOMETER. MECHANIC HAS TOLD ME HE DOESN'T UNDERSTAND THIS ISSUE. CAR DOESN'T COOL DOWN IN IDLE. DIRECTED ME TO DEALERSHIP. 1 ST TIME OCCURRED I TOOK IT TO CLOSED SHOP. DEALE…"~400,000 mi, complaint #1410595
  2. #2

    brake hydraulics

    68 unsafe, 2 annoyance

    70
    incidents
    Typical range: 20,500–80,000 mi

    Median 45,000 mi, based on 107 reports (13% had no usable mileage)

    • " THE BRAKE PEDAL TRAVELS TOO FAR BEFORE THE BRAKES ENGAGE. I TOOK IT TO JIM BISHOP CHEVROLET SERVICE DEPARTMENT. THEY TOLD ME THERE WAS NOTHING WRONG WITH THE BRAKES. I THINK CHEVROLET IS HIDING THE FACT THERE IS AN ISSUE. I SEE A LOT OF OTHER PEOPLE COMPLAIN…"~1,100 mi, complaint #973683
    • "I BACKED OUT OF A PARKING SPACE, APPLIED THE BRAKES AND THE PEDAL WAS EXTREMELY FIRM WITH NO BRAKES AT ALL, THEN I PUMPED THE BRAKES, PEDAL SLOWLY GOES TO THE FLOOR, ANOTHER PUMP AND BRAKING IS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES, BUT NOW HAPPENING…"~21,198 mi, complaint #1006598
    • "WHEN PUTTING THE 2012 CRUZE IN REVERSE THE BRAKES WOULD FAIL TEMPORARILY FORCING ME TO PUSH THE CAR INTO PARK. A WEEK LATER THE RADIO START TO TURN ON AND OFF. AT THIS POINT IN TIME AUG 7 2014 ONLY THE BRAKES HAVE BEEN FIXED. *TR"~45,000 mi, complaint #1095540
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL STIFFENED AND THE VEHICLE WOULD NOT STOP WHEN PROMPTED. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS DIAGNOSE…"~73,000 mi, complaint #1381881
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VACUUM PUMP SWITCH FAILED. THE CONTACT MENTIONED THAT THE VACUUM PUMP SWITCH WAS REPLACED ON THREE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE W…"~168,340 mi, complaint #1076724
  3. #3

    transmission automatic

    7 stranded, 45 unsafe, 2 annoyance

    54
    incidents
    Typical range: 4,000–93,500 mi

    Median 69,500 mi, based on 74 reports (17% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN THE VEHICLE REACHED 35 MPH, IT WOULD JERK AND HESITATE TO ACCELERATE. THE CONTACT ALSO MENTIONED THAT THE ACCELERATOR FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO…"~600 mi, complaint #1011101
    • "DRIVING A N 80WEST AT 65MPH, LIGHT COMES ON AND SAYS TRANSMISSION HOT/IDLE ENGINE I PULLED AND LET CAR COOL FOR 30 MINUTES. LIGHT GOES OFF AND I PROCEEDED TO DRIVE AGAIN. AFTER DRIVING ABOUT 15 MINUTES, CAR STARTED ACCELERATE AT A FAST PACE. I PULLED OVER T…"~52,000 mi, complaint #1373907
    • "WHILE DRIVING MY CAR WOULD NOT ACCELERATE. THE CAR WILL NOT MOVE WHEN CHANGING GEARS. I TOOK THE CAR TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT AND STABILIK SERVICE LIGHT CAME ON. THE MECHANIC DIAGNOSED THE CAR AND REPLACED A CONNECTOR. NOW, THE CAR GEAR…"~78,000 mi, complaint #1429496
    • "MY CAR WAS PARKED AND WHEN I WENT TO REVERSE IT IT WOULD NOT REVERSE, THEN AFTER GETTING IT REVERSE I DROVE IT AND THEN IT WOULD NOT GO OVER 23 MPH. AFTER HAVING IT LOOKED AT AND WAS TOLD THAT THE TRANNY IS BAD AT 95699. AFTER DURING MY RESEARCH I FOUND OUT…"~95,699 mi, complaint #1693666
    • "(THIS LETTER IS ABOUT HOLDING INDIVIDUALS ACCOUNTABLE FOR THEIR RESPONSIBILITIES.) WE PURCHASED A NEW CAR IN 2012 A CHEVY CRUZE , THE TRANSMISSION FAILED ON 7-15-2017 IT NEEDS A REBUILD . ( THIS TO US IS UNACCEPTABLE ) WE HAVE NEVER HAD A VEHICLE WITH THIS…"~146,000 mi, complaint #1396134
  4. #4

    stability and traction control

    1 stranded, 50 unsafe

    51
    incidents
    Typical range: 42,500–82,000 mi

    Median 66,000 mi, based on 102 reports (8% had no usable mileage)

    • "MY NIECE GOT IN CAR AND TRIED PULLING OUT OF PARKING SPACE. RIGHT REAR WHEEL DID NOT SPIN AS IF PARKING PRAKE WAS PULLED HARD BUT THE PARKING BRAKE WASN'T ENGAGED. DASH SHOWED SERVICE STABILITY CONTROL . TRIED REVERSE WITH NO LUCK. PUT CAR IN NEUTRAL. WHEE…"~17,686 mi, complaint #1222986
    • "AS I DRIVE DOWN THE ROAD MY STABILITY TRAK LIGHT COMES ON AND MY RADIO TURNS ON AND OFF. NOW MY POWER STEERING GOES OUT AND MY CAR WON'T ALWAYS START. I'VE TAKEN IT IN 3 TIMES TO HAVE THESE ISSUES FIXED AND NOBODY CAN SEEM TO FIGURE OUT WHAT IS WRONG. I'VE…"~43,500 mi, complaint #1058578
    • "CAR WHEN IN PARK WITH PARKING BREAK AND IDILING IN NEUTRAL. THE STEERING WHEEL WILL JERK, THE SPEEDOMETER WILL SPIKE AT MAX SPEED AND DOORS WILL LOCK AND ALL DASH LIGHTS FLASH ON. WHILE DRIVING DOWN THE ROAD BETWEEN 25 TO 45 MPH THE RADIO WILL TURN ITSEL…"~66,000 mi, complaint #1388498
    • "IT HAS BEEN A KNOWN ISSUE ALL OVER THE INTERNET THAT THE 2012 CRUISE HAS HAD A PROBLEM WITH ITS ELECTRICAL SYSTEM. ALONG WITH MYSELF MANY OTHERS HAVE NOTED THAT WHILE DRIVING THE CARS ELECTRICAL SYSTEM GOES OUT DISABLING THE POWER STEERING, RADIO, GAS, ANYTHIN…"~82,000 mi, complaint #1472415
    • "TAKATA RECALL, I HAVE A 2012 CHEVY CRUZE AND THE STABLE I TRACK LIGHT COMES ON REDUCED ENGINE POWER LIGHT COMES ON AND IT'S JUST BASICALLY SHUTS OFF IN THE MIDDLE OF TRAFFIC, CHECK ENGINE LIGHT COMES ON , STAYS ON FLASHES ON AND OFF."~135,000 mi, complaint #1368032
  5. #5

    engine stall or no start

    1 stranded, 41 unsafe, 2 annoyance

    44
    incidents
    Typical range: 26,500–98,000 mi

    Median 56,000 mi, based on 64 reports (30% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). IMMEDIATELY AFTER THE REPAIR, THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH WHEN SHE NOTICED HESITATION WH…"~2,422 mi, complaint #928828
    • "VEHICLE TURNED OFF IN THE MIDDLE OF TAKING A LEFT TURN. CAUSED THE CAR TO GO OFF THE ROAD INTO A GRADED LOT. AT THIS POINT CAUSING MY TIRE TO GO FLAT AND DAMAGING THE FENDER AND PASSENGER DOOR. THIS IS NOT THE FIRST TIME THE CAR HAS TURNED OFF ON ME. I HAVE H…"~32,945 mi, complaint #1113734
    • "The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 55 mph, several unknown warning lights illuminated and the vehicle intermittently stalled. The contact also stated that the steering wheel became difficult to maneuver. The contact was a…"~56,000 mi, complaint #1756471
    • "WHILE DRIVING, ON AT LEAST FOUR OCCASIONS, I HAVE LOST POWER COMPLETELY, CAUSING ALL ELECTRICAL FUNCTIONINGS TO STOP, MAKING ME LOSE ABILITY TO ACCELERATE, CAUSING MY LIGHTS TO SHUT OFF, AND ALL OTHER FUNCTIONALITIES OF THE CAR, BESIDES STEERING AND USING INER…"~105,000 mi, complaint #1441247
    • "THE CAR DOES A LOT OF STALLING WHEN YOU'RE DRIVING IT. ALSO THE ENGIN LIGHT WILL COME ON AND STAY ON MAYBE A DAY, THEN GO OFF. JUST ON AND OFF ANYTIME. AUTOMOBILE LOSSES POWER WHEN THIS HAPPENS.."~150,000 mi, complaint #1633832
  6. #6

    engine internal

    38 unsafe, 2 annoyance

    40
    incidents
    Typical range: 30,000–100,000 mi

    Median 69,000 mi, based on 61 reports (14% had no usable mileage)

    • "I OWN AND DRIVE A 2012 CHEVY CRUZE LS. I AM 87 YRS. YOUNG AND FORTUNATELY ABLE TO DRIVE BACK & FORTH FROM NY TO FLA. WITH THE ASSISTANCE OF AUTO TRAIN IN VA. FOR THE LONGEST TIME I HAVE FOUND THAT AFTER ON THE ROAD FOR A SHORT WHILE, I WOULD SMELL RUBBER/FUEL…"~1,000 mi, complaint #1377148
    • "ECO 1.4L MODEL. ENGINE SUDDENLY BEGAN TO RUN ROUGH, MOST NOTICEABLE AT IDLE. SHORT TIME LATER CHECK ENGINE LIGHT CAME ON AND STAYED ON. AFTER TURNING CAR OFF COOLING FAN STAYED ON SEVERAL MINUTES, WHICH IT HAD NEVER DONE BEFORE. DEALER REPLACED VALVE COVER, AN…"~36,200 mi, complaint #1408203
    • "OUR CHEVY CRUZE HAD STARTED SHIFTING STRANGE WHILE DRIVING, LOSING POWER AND IT WOULD START TO IDLE ROUGH, AND JUST SHUT OFF, A DAY LATER THE ENGINE LIGHT CAME ON AND WE RAN A CODE SCANNER ON IT TO FIND OUT WHAT WAS WRONG. 7 ERROR CODES CAME UP AND IT ALL LED…"~69,000 mi, complaint #1595449
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN THE ENGINE WAS WARM. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED T…"~97,000 mi, complaint #1561522
    • "5 CAM SHAFT COVERS REPLACED, DUE TO INTERNAL PCV FAILURE... ALSO CAUSES DIPSTICK TO POP OUT, SPRAYING OIL THROUGH ENGINE BAY... HUNDREDS OF COMPLAINTS ON INTERNET FORUMS ABOUT THIS PROBLEM"~224,000 mi, complaint #1383581
  7. #7

    wiring harness

    2 stranded, 30 unsafe, 1 annoyance

    33
    incidents
    Typical range: 40,000–67,000 mi

    Median 51,000 mi, based on 63 reports (11% had no usable mileage)

    • "THE RADIO ELECTRICAL PANEL WOULD TURN ON & OFF INTERMITTENTLY, THEN THE DRIVERS GAUGE PANEL WOULD FLICKER. AFTER THE GAUGE PANEL FLICKERED, THE POWER STEERING WARNING LIGHT CAME ON AND THE POWER STEERING SHUT OFF. THEN THE TRACTION CONTROL WARNING LIGHT CAME O…"~13,100 mi, complaint #1018608
    • "WHILE DRIVING, MY CAR DASH BOARD AND RADIO FLICKER AND I LOST TOTAL POWER/LIGHTS FOR ABOUT 15-20 SECONDS. PANIC, AS I THINK THE CAR HAS STALLED IN TRAFFIC. RADIO AND DASH LIGHTS CAME BACK ON BUT I RECEIVED AN ERROR MESSAGE "SERVICE BRAKES ON" OR SOMETHING SI…"~34,000 mi, complaint #1088709
    • "WHILE DRIVING ALL THE LIGHTS ARE COMING ON, THE DASHBOARD. THE BRAKE LIGHTS, SERVICE STABILITRAK LIGHT, AND THE ABS LIGHT AND THE RADIO BLINKS ON AND OFF AND THEN SOMETIMES THE RADIO STAYS OFF FOR SEVERAL MINUTES. I HAD TAKEN THE CARE TO THE DEALERSHIP TO HAV…"~50,000 mi, complaint #1050039
    • "-THE FOLLOWING SYMPTOMS OCCUR INTERMITTENTLY (APPROXIMATELY ONE TIME PER MONTH) -WHILE OPERATING THE VEHICLE, THE ISSUE TYPICALLY BEGINS WITH THE CENTER RADIO DISPLAY AND SOUND FLICKERING ON AND OFF. -NEXT, VARIOUS ELECTRICAL SYSTEMS IN THE CAR BEGIN TO…"~67,000 mi, complaint #1083119
    • "I NOTICED MY CAR WASN'T BEEPING WHEN I TRIED TO LOCK IT. I TRIED TO START MY CAR AND IT COMPLETELY SHUT DOWN. I MANAGED TO GET MY HOOD OPEN AND DISCONNECTED THE BATTERY CABLES. IT WAS FINE FOR A FEW WEEKS THEN THE "CHECK STABILITRACK" WENT OFF AND MY CAR SHUT…"~96,000 mi, complaint #1312598
  8. #8

    control module

    1 stranded, 29 unsafe, 1 annoyance

    31
    incidents
    Typical range: 26,000–60,000 mi

    Median 44,000 mi, based on 62 reports (9% had no usable mileage)

    • "MY CAR JERKED WHILE DRIVING IT DOWN THE ROAD THEN THE SERVICE STABLIZER LIGHT COME ON THEN THE CHECK ENGINE LIGHT. WHEN I HAD IT LOOKED AT IT CAME BACK THAT THE CRANKSHAFT POSITION SENSOR WAS BAD AND NEEDED TO BE REPLACED. AFTER RESEARCHING I NOTICED THAT SEV…"~8,334 mi, complaint #1570500
    • "I GOT MY CAR IN MARCH & ABSOLUTELY LOVED IT! FOR THE FIRST FEW MONTHS I HAD NO PROBLEMS. THEN I STARTED TO NOTICE THE RADIO FLICKERING ON AND OFF WHILE DRIVING FOR NO REASON, WHICH EVENTUALLY LED TO THE RADIO FLICKERING CONTINUOUSLY AFTER USING BLINKERS &WINDO…"~30,000 mi, complaint #1094381
    • "THE CHECK ENGINE LIGHT STAYS ON. I HAVE TAKEN IT TO NUMEROUS MECHANICS WHO HAVE REPLACED THINGS AND IT STILL COMES ON. THE HEATING AND COOLING HAND WILL GO HAYWIRE BUT IT'S NOT RUNNING HOT AND ALL THE OTHER LIGHTS ON THE DASH WILL BLINK ON AND OFF. I THINK THE…"~50,000 mi, complaint #1642229
    • "THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING STOPPED AT ADVANCE SOON AS IT CAME AND THEN CUT THE CAR OFF AND THEN IT WOULD NOT CRANK BACK. HAD TO HAVE CAR TOWED TO GARAGE. FOUDN OUT THAT IT WAS THE ECM COMPUTER MESSED UP AND ONLY HAVE 70,000 MILES ON THE…"~70,000 mi, complaint #1572621
    • "WHILE DRIVING THE MUSIC WILL SHUT OFF AND THE DASHBOARD WHICH PROJECTS THE SPEED FLASHES ON AND OFF. MY HEADLIGHTS AND TURN SIGNALS ARE ALSO EFFECTED BY THE ISSUE AS WELL; AT ONE POINT WHILE DRIVING IT OCCURRED AND MY STEERING WHEEL LOCKED UP WHILE TRYIN G TO…"~130,000 mi, complaint #1567208
  9. #9

    engine oil consumption

    28 unsafe, 1 broken, 1 annoyance

    30
    incidents
    Typical range: 44,000–119,500 mi

    Median 87,000 mi, based on 32 reports (29% had no usable mileage)

    • "REFERENCE TO CHEVY CRUX 2012 INTERMITTENTLY SMELL OF GASOLINE, WORSE WHEN STANDING, THAT BECAME MORE NOTICEABLE AFTER SHIELD WAS CUT, BUT THE CUT MADE DID NOT PREVENT THE OIL FROM POOLING AFTER OIL CHANGE, SINCE THE METAL SHIELD THAT WAS LEFT COLLECT THE OIL,…"~5,000 mi, complaint #1051992
    • "THE OIL HOUSING UNIT IS LEAKING CAUSING OIL TO LEAK INTO THE ENGINE AND BURN POTENTIALLY CAUSING A FIRE."~44,000 mi, complaint #1531811
    • "OIL WAS DRIPPING, WENT TO GO GET IT FIXED AND MY MECHANIC SUPPOSEDLY FIXED IT. DROVE FOR ABOUT A MILE AND CAR STARTED SMOKING AND MY BELT WAS ON FIRE AND CRUMBLED OFF MY CAR. I PURCHASED THIS VEHICLE ALMOST ONE MONTH AGO AND ONLY BEEN ABLE TO DRIVE FOR A WEEK…"~80,000 mi, complaint #1575729
    • "BURNING OIL SMELL STARTED AFTER AN OIL CHANGE. I HAVE REPLACED THE INTAKE TUBING THAT LEADS IN THE TURBO BECAUSE WHEN I REPLACED THE THROTTLE POSITION SENSOR IN THE TURBO AREA, THERE WAS OIL IN THE TURBO INTAKE. IT HAS LOST SOME POWER SINCE I STARTED EXPERIE…"~118,000 mi, complaint #1461587
    • "ON MY WAY TO WORK FEBRUARY 22 I HAD NOTICE A STRONG BURNING SMELL AND JUST ASSUMED IT WAS FROM SOMETHING OUTSIDE. SO I JUST IGNORED IT AND CONTINUED MY DRIVE. ONCE I GOT TO WORK I NOTICED THAT THERE WAS SOME LIGHT SMOKE COMING FROM UNDER MY HOOD SO I LIFTED IT…"~158,000 mi, complaint #1736376
  10. #10

    steering electric assist

    30 unsafe

    30
    incidents
    Typical range: 31,500–66,500 mi

    Median 48,500 mi, based on 49 reports (9% had no usable mileage)

    • "THIS STARTED THIS WEEK, THE ELECTRICAL PARTS (RADIO, SPEAKERS, TURNING SIGNAL CLICKER, AC ETC) WILL CONSTANTLY FLICKER OFF THEN COME BACK ON AFTER ABOUT TEN SECONDS, EVERY TIME I HAVE THE CAR RUNNING. THE STABILITY WARNING WILL SOMETIMES GO ON BUT WILL EVENTUA…"~8,856 mi, complaint #1005573
    • "DRIVING IN A STRAIGHT LINE FOR ~10-15 SECONDS AT SPEEDS OVER 40 MPH WILL CAUSE THE STEERING WHEEL TO "STICK" IN WHAT FEELS LIKE A NOTCH THAT REQUIRES AN OVER-CORRECTION TO GET THE CAR TO RESPOND AND CHANGE DIRECTION AGAIN. WHEN THIS HAPPENS, THE CAR'S ELECTRI…"~21,000 mi, complaint #1027883
    • "DECEMBER 2013 -- THE RADIO AND DASH BOARD LIGHTS (SERVICE STABILITRAK) HAVE BEEN FLASHING ON AND OFF THEN THIS EVENING WHILE DRIVING ON A STRAIGHT ROAD, THE "SERVICE POWER STEERING" LIGHT FLASHED ON AND MY STEERING WHEEL LOCKED UP. THAT CONTINUED FOR APPROX. 2…"~48,000 mi, complaint #1065659
    • "ON SEVERAL OCCASIONS MY VEHICLE HAS LOST POWER STEERING SERVICE. I HAVE ALMOST CRASHED INTO A METRO RAIL AND INTO ANOTHER VEHICLE BECAUSE I AM UNABLE TO TURN MY WHEEL. ON ANOTHER OCCASION, I WAS ABOUT TO PARK AND THE CAR TURNED OFF ON ME; THE KEY WAS LOCKED IN…"~70,000 mi, complaint #1274025
    • "PURCHASED THE CAR ON 28 APRIL 2014 FROM KNOX FORD IN RADCLIFF, KY. NOTICED A FAINT BURNING SMELL. WAS ADVISED THAT I RODE THE CLUTCH DURING THE TEST DRIVE. HAD THE CAR CHECKED OUT AND WAS ADVISED IT WAS GOOD TO GO. THE CAR WAS DELIVERED ON 30 APRIL. IT WAS FIN…"~398,000 mi, complaint #1066468
  11. #11

    wiper and washer

    20 unsafe, 2 broken, 6 annoyance

    28
    incidents
    Typical range: 52,000–102,500 mi

    Median 74,500 mi, based on 27 reports (7% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT WAS DRIVING 12 MPH DURING A RAIN STORM WHEN THE WIPERS WERE ACTIVATED BUT WOULD ONLY OPERATE EXTREMELY SLOW. THE CONTACT PULLED OVER BECAUSE HE WAS UNABLE TO SEE THE ROADWAY BECAUSE OF THE FAULTY WIPER…"~5,000 mi, complaint #887268
    • "DRIVING IN HARD RAIN IN NEAR RUSH HOUR CHICAGO TRAFFIC, THE DRIVER'S SIDE WINDSHIELD WIPER QUIT WORKING MAKING DRIVER'S VISIBILITY VERY POOR. INSPECTION REVEALED THAT THE PLASTIC CUP HAD POPPED OFF THE METAL BALL ON THE LINKAGE. IT WOULD NOT SNAP BACK ON. THE…"~55,000 mi, complaint #1035941
    • "WHILE I'M DRIVING SOUTHBOUND ON I-75 IN DETROIT, MY DRIVER SIDE WINDSHIELD WIPER STOPS WORKING AND SHOOTS ALL THE WAY UP THE OPPOSITE WAY FROM WHERE IT SITS AT REST AND STAYED STUCK THERE DURING A BAD STORM WHERE THERE WAS FLOODED ROADS. SECONDS AFTER IT MAL…"~78,500 mi, complaint #1322144
    • "MY WINDSHIELD WIPERS HAD STOPPED WORKING COMPLETELY NO MOVEMENT AT ALL, THEY WERE MAKING A NOISE WHENEVER YOU TOGGLED THE WIPER CONTROL INSIDE THE CAR. SO I MAD AN APPOINTMENT FOR JAN 5TH, 2018 SO THAT IT COULD BE LOOKED AT AND FIXED. THEY TOLD ME THAT IT WAS…"~102,460 mi, complaint #1440126
    • "PASSENGER WIPER BLADE QUIT WORKING WHILE DRIVING DOWN THE ROAD DURING A BLIZZARD."~165,000 mi, complaint #1575326
  12. #12

    engine head gasket

    1 stranded, 23 unsafe, 1 broken

    25
    incidents
    Typical range: 95,000–138,000 mi

    Median 117,000 mi, based on 27 reports (47% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN NOTICED THAT THE GASKET FOR THE MOTOR WAS LEAKING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000...UPD…"~9,000 mi, complaint #1114540
    • "The contact owns a 2012 Chevrolet Cruze. The contact stated while driving 35 MPH, he smelled a burning odor and saw smoke coming from underneath the hood of the vehicle. The contact then drove the vehicle to a local dealer where it was diagnosed that the front…"~95,000 mi, complaint #1858944
    • "I TOOK IT TO FIRESTONE FOR AN INSPECTION BECAUSE I WAS HAVING ISSUES WITH MY CAR AND WAS TOLD THAT I HAD A FAULTY CYLINDER HEAD."~117,000 mi, complaint #1529176
    • "MY DAUGHTER PURCHASED THIS VEHICLE AT ALAN WEBB CHEVROLET LESS THAN 2 MONTHS AGO THE VEHICLE WAS USED AND HAD 129,000 MILES ON IT. LESS THAN 2 WEEKS AFTER SHE GOT IT, THE VEHICLE OVERHEATED WHILE DRIVING AND A/C CAME ON AND WOULD NOT TURN OFF. COME TO FIND OUT…"~129,800 mi, complaint #1656813
    • "I HAVE A 2012 CHEVY CRUZE 1.4 TURBO ENGINE THE ISSUE IS OVER HEATING .. THIS ISSUE IS REOCCURRING.. I WAS DRIVING FOR APPROXIMATELY 10 TO 20 MINUTES WHEN THE INDICATOR ON THE DASH READS THAT THE CAR IS TO HOT YO DRIVE AND WILL SHUT DOWN LEFT ME STRANDED ON TH…"~146,000 mi, complaint #1626155
  13. #13

    airbag system

    21 unsafe, 1 annoyance

    22
    incidents
    Typical range: 38,500–83,000 mi

    Median 55,000 mi, based on 26 reports (13% had no usable mileage)

    • "I WAS INVOLVED IN A COLLISION ON MAY 5, 2012 IN WHICH I COLLIDED INTO THE SIDE OF ANOTHER VEHICLE WITH THE FRONT END OF MY CAR. MY CAR IS BRAND NEW, LESS THAN A MONTH OLD HOWEVER, THE SEAT BELTS DID NOT HOLD AND THE AIR BAGS DID NOT DEPLOY DURING THE CRASH. I…"~2,000 mi, complaint #918072
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT APPROXIMATELY 10 MPH, THE AIR BAG SERVICE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AIR BAG COIL NEEDED TO BE REPLA…"~40,565 mi, complaint #1213687
    • "I WILL BE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN I WILL GET A WARNING LIGHT SAYING TO 'SERVICE AIRBAG'. I TOOK IT TO A DEALERSHIP AND THEY SAID THE AIRBAG SENSOR FOR THE PASSENGER AIRBAG IS BAD AND THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE PASSENGER S…"~55,000 mi, complaint #1075657
    • "THE CAR WAS STOPPED MAKING A LEFT HAND TURN, WHEN IT SUSTAINED A 5 MILE PER HOUR REAR COLLISION. THE DRIVER HEARD A NOISE SIMILAR TO A GUN SHOT. THE CAR FILLED WITH SOME TYPE OF SMOKE AND THE SERVICE AIR BAG ALARM CAME ON DASH. THERE WAS NO AIR BAG DEPLOYMENT."~83,000 mi, complaint #1368135
    • "WE WERE IN A CAR ACCIDENT AND ENDED UP REAR-ENDING A VEHICLE THAT HAD ALREADY STOPPED. WE HIT AT AN ESTIMATED SPEED OF 20-25MPH AND THE AIRBAGS DID NOT DEPLOY. WE WERE TRAVELING AT 45MPH WHEN THE BRAKES WERE HIT. IT SEEMS LIKE THE AIRBAGS SHOULD HAVE DEPLOYED…"~141,000 mi, complaint #1700903
  14. #14

    engine turbo supercharger

    2 stranded, 19 unsafe, 1 broken

    22
    incidents
    Typical range: 24,000–112,500 mi

    Median 80,000 mi, based on 33 reports (23% had no usable mileage)

    • "I'VE WENT THROUGH 7 TURBOS, I BOUGHT THE CAR BRAND NEW. IM NOW HAVING ELECTRICAL ISSUES WITH IT."~10,000 mi, complaint #1286651
    • "TRYING TO MAKE A LEFT HAND TURN INTO A GAS STATION, AND HAD VERY LITTLE POWER TO COMPLETE TURN,SO I TRIED TO STOP SHORT, AND ONCOMING CAR HIT ME....WHEN IN REPAIR SHOP, THE DEALER INFORMED ME THE TURBOCHARGER WAS BROKEN......AND SAW THE TURBO PART BROKEN THE…"~28,000 mi, complaint #1070610
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE WOULD NOT ACCELERATE WHILE ATTEMPTING TO ENTER ONTO THE HIGHWAY. THE VEHICLE EVENTUALLY REACHED 53 MPH. THE DEALER DIAGNOSED THAT THE TURBO CHARGER FAILED. THE MANUFAC…"~78,000 mi, complaint #1132342
    • "BLOWN TURBO/OIL COOLING SYSTEM. REPLACED, $2050.00.,, COOLANT RESERVOIR CRACKED/ REPLACED/WITH LABOR $200.00. VALVE COVER, INNER CRACK(GASKET CRACK) ALSO, $175.00,, TIRE TOTAL FLAT(TRIED TO FILL WITH AIR) TIRE BECAME FLAT WITHIN 1 MINUTE,, HAD TO BUY NEW TIRE.…"~100,000 mi, complaint #1367338
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE VEHICLE UNINTENTIONALLY DECELERATED. WHEN THE FAILURE OCCURRED, THE VEHICLE TOOK TIME TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED. ALSO, WHILE THE VEHICLE WAS AT A STOP LIGHT,…"~150,000 mi, complaint #1567145
  15. #15

    brake booster

    15 unsafe, 1 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=13, median 57,000 mi, no reliable range below 25 reports.

    • "UPON BACKING DOWN DRIVEWAY, IT WAS EVIDENT THAT BRAKE BOOSTER PUMP PRESSURE WAS LOST. IT TOOK AN EXTRAORDINARY AMOUNT OF PHYSICAL EFFORT TO PUSH THE BRAKE PEDAL ADEQUATELY ENOUGH TO GET VEHICLE TO STOP. UPON SWITCHING FROM REVERSE TO DRIVE, PEDAL PRESSURE IMM…"~8,000 mi, complaint #1016366
    • "VACUUM ASSIST FOR POWER BRAKES SOMETIMES DOES NOT WORK. YOU MUST PUSH AS HARD AS YOU CAN ON BRAKE PEDAL TO GET THE CAR TO STOP. SOME CHEVY CRUSE WERE RECALLED FOR THIS PROBLEM BUT MINE WAS NOT. THIS IS A VERY DANGEROUS PROBLEM THAT CAN CAUSE A SERIOUS ACCID…"~40,210 mi, complaint #1564238
    • "WHILE PARALLEL PARKING ON A CITY STREET, BRAKES BECAME UNRESPONSIVE AND I ALMOST HIT ANOTHER CAR. I HAVE HAD TO HAVE THE BRAKE BOOSTER PUMP REPLACED TWICE IN TWO YEARS AND NOW IT NEEDS TO BE REPLACED AGAIN BUT DEALER WON'T ACKNOWLEDGE THAT THERE IS A KNOWN IS…"~57,000 mi, complaint #1485085
    • "BRAKES WILL OCCASIONALLY NOT RESPOND TO NORMAL PRESSURE WHEN STEPPING ON THE BRAKE PEDAL. I NOTICE THAT THE ISSUE HAPPENS SPORADICALLY, WHETHER I AM ON THE FREEWAY OR SURFACE STREETS. THERE SEEMS TO BE PRESSURE BUILT UP AND I HAVE TO STEP A LOT HARDER ON THE…"~104,000 mi, complaint #1577790
    • "I'VE NOTICED THIS PROBLEM GETTING WORSE OVER THE LAST MONTH. WHEN I'M BACKING UP, I HAVE TO PUSH REALLY HARD ON THE BREAK PEDDLE TO GET THE CAR TO COME TO A STOP. THEN TODAY I STARTED HAVING THE SAME PROBLEM WHILE IN DRIVE AND COMING TO A STOP AT A STOP SIGN.…"~149,000 mi, complaint #1677861
  16. #16

    other

    1 stranded, 8 unsafe, 7 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=17, median 50,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AFTER A SEVERE HAIL STORM, THERE WERE LARGE DENTS IN THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE HAIL STORM CAUSED $7,000 WORTH OF DAMAGE T…"~5,000 mi, complaint #965959
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE ROLLED AWAY IN REVERSE AS THE CONTACT WAS EXITING THE VEHICLE AND CLOSING THE DOOR. THE VEHICLE THEN CRASHED INTO A TRUCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHER…"~58,000 mi, complaint #1002590
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE STARTING THE VEHICLE, THE TRUNK OPENED AND THE HAZARD LIGHTS ACTIVATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WA…"~63,278 mi, complaint #1378147
    • "THE BLEND DOOR ACTUATOR STOPPED WORKING ON MY CAR AND I'VE BEEN TOLD IT'S A COMMON PROBLEM IF IT'S COMMON WHY AREN'T YOU GUYS FIXING IT"~75,000 mi, complaint #1437813
    • "TL* THE CONTACT OWNED A 2012 CHEVROLET CRUZE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT THERE WERE FLAMES UNDERNEATH HER VEHICLE. SHORTLY AFTER, THE CONTACT NOTICED SMOKE COMING FROM THE VENTS AND THE SPEED WAS DECELERATING…"~133,000 mi, complaint #1555321
  17. #17

    acceleration loss or hesitation

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=24, median 60,500 mi, no reliable range below 25 reports.

    • "WHILE DRIVING MY NEW CHEVY CRUZE I HAVE NOTICED THAT ONCE IN A WHILE I WILL GO TO ACCELERATE AND THE CAR WILL NOT GO. I'LL GET TO ABOUT 20MPH AND IT'S LIKE THE CAR DOESN'T KNOW I'M PUSHING THE PEDAL TO ACCELERATE. I CAN TELL THAT IS GETTING GAS AND THAT IT'S N…"~5,000 mi, complaint #988331
    • "I HAVE NOTICED THAT THE ACCELERATION TAKES ALOT TO GO FROM 0-30 MPH AND WHEN IT DOES THE CAR FEELS AS THOUGH IT WILL STALL. THERE IS A HALF TANK OF GAS, AND NO INDICATION IT SHOULD BE DOING THIS. OIL IS CHANGED REGULARLY. THIS HAS HAPPENED A FEW TIMES BEFORE T…"~40,000 mi, complaint #1216817
    • "FOR THE PAST SEVERAL MONTHS SINCE JUNE 2014, I HAVE BEEN EXPERIENCING THE VEHICLE ACCELERATION PERFORMANCE DECREASE. ONCE AT A STOP OR STOP LIGHT, IT TAKES THE VEHICLE BETWEEN 10 TO 40 SECONDS TO FULLY PICK UP SPEED UPON PRESSING ON THE ACCELERATION. TODAY…"~54,778 mi, complaint #1157507
    • "THIS CAR HAS HAD ISSUES SINCE WE PURCHASED IT BRAND NEW IN 2012. DOES NOT ACCELERATE WHEN MERGING ON FREEWAY OR TRYING TO PICK UP SPEED. IT PUTS THE DRIVER AT A VERY HIGH RISK OF AN ACCIDENT. THIS CAR WAS PURCHASED FOR MY DAUGHTER TO ATTEND COLLEGE AND SHE FEE…"~80,000 mi, complaint #1428574
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE POWER REDUCED WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILU…"~120,000 mi, complaint #1449228
  18. #18

    heater core and blower

    10 unsafe, 1 annoyance

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "THE HEATER BLOWS AIR AT 215 DEGREES CAUSING THE HEATER VENTS TO BECOME VERY HOT, AND UNTOUCHABLE. THE OWNER IS UNABLE TO USE THE HEATER FULLY BECAUSE IT IS LIKE BEING IN A SAUNA. GM KNOWS ABOUT THE PROBLEM, BUT HAS NO RESOLUTION BECAUSE THE ISSUE IS A DESIGN…"~9,118 mi, complaint #966664
    • "WITH HEATER AND FAN ON, NAUSEATING ODOR IS EMITTED FROM THE VENTS. THE ODOR SMELLS LIKE ANTI-FREEZE. THIS ODOR CANNOT BE SAFE TO BE INHALING."~43,000 mi, complaint #1447879
    • "ALL HVAC FUNCTIONS WORKING EXCEPT DEFROSTER (WINDSHIELD) NOT FUNCTIONING. SNOW AND ICE WON'T THAW"~72,000 mi, complaint #1445598
    • "THE HVAC BLENDER DOOR MECHANISM ( HEAT MODE DOOR LEVER) BROKE WHICH DISABLES THE DEFROST MODE IN THE CAR. THIS HAPPENED DURING A WINTER STORM AND I COULD NOT SEE THROUGH THE WINDSHIELD AND ONLY PARTIAL VISION OF THE ROAD. VERY VERY DANGEROUS SITUATION AND GOIN…"~96,000 mi, complaint #1714225
    • "LET ME START BY SAYING THIS ISSUE WAS THE NOT THE FIRST ISSUE THAT'S CAUSE ME TO TOW MY CAR FIRST WAS MY ENGINE FAILURE DUE TO COOLANT LINES RIPPING WHILE DRIVING. AND THIS ISSUES IS ABOUT DEFROST AND HEATING IN THE GENERAL I WAS DRIVING ON THE HIGHWAY WITH ME…"~132,650 mi, complaint #1517650
  19. #19

    power steering hydraulic

    8 unsafe, 1 broken

    9
    incidents

    Commonly reported, insufficient mileage data - n=18, median 27,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V288000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIRS WERE COMPLETED, THE CONTACT NOTICED THAT THE POWER STEERING HARNESS HAD BEEN C…"~2,535 mi, complaint #961914
    • "ELECTRICAL ISSUES THAT INCLUDE LOSS OF POWER STEERING WHILE DRIVING: WARNING INDICATORS WOULD FLASH ON AND OFF, SUCH AS "SERVICE STABILITRAK", "SERVICE POWER STEERING" AND "SERVICE ABS", WHILE DRIVING.RADIO BEGAN SHUTTING ON AND OFF WHILE DRIVING. WHEN THE DIS…"~21,000 mi, complaint #1033454
    • "WHILE DRIVING THE POWER STEERING SHUTS OFF, RADIO BLINKS ON AND OFF, AND THE BRAKES GET SPONGY MAKING IT HARD TO DRIVE AND STOP. I HAVE HAD IT IN THE SHOP AND THE MECHANICS WERE UNABLE TO FIND AN PROBLEM."~50,000 mi, complaint #1262494
    • "I WAS DRIVING MY VEHICLE PULLING UP TO A STOPLIGHT AND AS I WAS STOPPING MY RADIO TURNED OFF AND A WARNING CAME UP ON MY DISPLAY SAYING TO SERVICE POWER STEERING I COULD FEEL MY POWER STEERING GO OUT AT THIS TIME. THIS HAS HAPPENED SEVERAL TIMES AS WELL AS WAR…"~54,000 mi, complaint #1020902
    • "POWER STEERING FAILED WHILE IN MOTION. THE COST OF THE REPAIR IS $1,900.00 ON A $16,000 VEHICLE THAT IS LESS THAN 5 YEARS OLD"~70,000 mi, complaint #1315169
  20. #20

    abs module

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 78,000 mi, no reliable range below 25 reports.

    • "A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH."~8,000 mi, complaint #1400107
    • "LOSS OF BRAKE ASSIST AT START UP. OCCURED (4) TIMES AFTER RECALL #12213 WAS PERFORMED BY DEALER. *TR"~26,500 mi, complaint #1100984
    • "ALMOST EVERY TIME I START MY CAR AND TURN ON THE AC AND THEN PUT MY CAR IN FORWARD/REVERSE I HAVE NO BRAKE ASSISTANCE AT ALL. IT WILL ALSO DO THIS WHILE SITTING IN A DRIVE THROUGH FOR FAST FOOD AS WELL. IT HAS ONLY OCCURRED AFTER FIRST START UP WITH AC RUNNING…"~75,600 mi, complaint #1689490
    • "INTERMITTENT REDUCTION OR LOSS OF BRAKE ASSIST. THE LOSS OF BRAKING ASSISTANCE REQUIRES EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP. "~80,000 mi, complaint #1392572
    • "WHEN THE TEMPERATURE DROPS BELOW 20 DEGREES F MY ABS AND TRACTION CONTROL LIGHTS COME ON CONSTANTLY AND IT SAYS SERVICE ABS SYSTEM AND SERVICE STABILITRAK SYSTEM. WHENEVER THIS OCCURS MY LEFT REAR E-BRAKE LOCKS UP AS THOUGH IT IS FROZEN. THIS HAS CAUSED ME TO…"~145,000 mi, complaint #1524864
  21. #21

    throttle and pedal

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=15, median 60,000 mi, no reliable range below 25 reports.

    • "CAR RESPONDS ERRATICALLY AND UNPREDICTABLY TO PUSH ON ACCELERATOR PEDAL. ON ABOVE DATE IN ATTEMPTING TO BACK UP SLOWLY ACCELERATOR PEDAL WAS PUSHED WITH DELAYED RESPONSE, THEN FOLLOWED BY EXTREME MOTION BACKWARD HITTING FENCE, DAMAGING FENDER. AT OTHER TIMES C…"~11,264 mi, complaint #938267
    • "MY WIFE PULLED INTO MY DAUGHTER'S DRIVEWAY TOOK HER FOOT OFF THE GAS PEDAL AND WAS GOING TO PUT HER FOOT ON THE BRAKE WHEN THE CAR ACCELERATED AND RAN INTO MY DAUGHTER'S SUV, MY WIFE PUT THE CAR IN REVERSE AND WENT TO STEP ON THE GAS PEDAL BUT SHE COULD NOT FE…"~35,400 mi, complaint #1231290
    • "WHILE ACCELERATING FROM A STOP, ENGINE SUDDENLY LOST POWER, WARNING LIGHTS CAME ON, "REDUCED ENGINE POWER" MESSAGE DISPLAYED. BROUGHT CAR TO A STOP, ACCELERATOR PEDAL DID NOTHING, ENGINE WOULD ONLY IDLE. SHUT ENGINE OFF FOR 20 SECONDS, RESTARTED, AND PEDAL W…"~54,202 mi, complaint #1163320
    • "61,000 MILES AND CAR IS SHOWING REPEATED P2135 CODES FOR THROTTLE/PEDAL SENOR ISSUE AND PLACES THE CAR IN LIMITED POWER MODE. EVENT HAS HAPPENED DURING WARM-UP, AT STOP SIGNS AND LIGHTS, LOCAL STREET SPEEDS, AND DURING HIGHWAY TRAVEL/SPEEDS. I HAVE CLEARED TH…"~59,785 mi, complaint #1261260
    • "I WAS DRIVING BY MYSELF DOWN A BUSY ROAD, LUCKILY NOT TOO BUSY WITH TRAFFIC AND THE SERVICE ENGINE SOON LIGHT CAME ON WITH COMMENT STABILITY TRACTION. I IMMEDIATELY PULLED OVER, TURNED THE CAR OFF AND CALLED OUR CHEVY DEALER. I WAS INSTRUCTED TO LEAVE THE CAR…"~115,698 mi, complaint #1341772
  22. #22

    hv system fault reduced power

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "DRIVING ON THE HIGHWAY AT ROUGHLY 70MPH WHEN CAR SHUDDERED, AND LOST POWER IMMEDIATELY. AFTER THIS THE CAR WOULD NOT ACCELERATE. FORTUNATELY THERE WERE NO VEHICLES DIRECTLY BEHIND ME, SO I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THE CHECK ENGINE LIGH…"~56,500 mi, complaint #1147872
    • "I WAS AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN, I WAS ABOUT TO PUSH THE GAS PEDAL. THE VEHICLE DASH READ ENGINE POWER IS REDUCED AND SHUT OFF. I TRIED SEVERAL TIMES TO START THE VEHICLE BUT IT SHUT DOWN SAYING THE SAME THING ON THE DASH. I'M AFRAID B…"~63,000 mi, complaint #1141461
    • "I WAS LEAVING WORK, ONTO A BUSY STREET AND THE HEADLIGHTS FLICKERED, THE CHECK ENGINE ICON APPEARED ON THE DASH, ALONG WITH ENGINE POWER IS REDUCED, SERVICE TRACTION CONTROL & SERVICE STABILI TRAK. MY CAR SLOWED DOWN TO ABOUT 5 MILES AND I WAS ALMOST HIT. I RE…"~73,139 mi, complaint #1532143
    • "THIS IS A VERY WELL KNOWN PROBLEM WITH CHEVY OWNERS. I HAVE DONE COUNTLESS HOURS OF RESEARCH AND SEEN HUNDREDS OF FORUMS AND ARTICLES RELATED EXACTLY TO THIS SPECIFIC ISSUE. NOW IT HAS TO BE BROUGHT TO THE ATTENTION OF THE FEDERAL GOVERNMENT TO ISSUE A RECALL.…"~75,300 mi, complaint #1132563
  23. #23

    transmission manual clutch

    2 stranded, 5 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 46,500 mi, no reliable range below 25 reports.

    • "MY 2012 CHEVROLET CRUZE ECO WITH THE 6-SPEED MANUAL TRANSMISSION HAS OCCASIONALLY REFUSED TO GO INTO 4TH GEAR, AND GRINDS OCCASIONALLY WHEN GOING INTO 2ND GEAR. I GET THE GRIND AT ABOUT 1200 RPM AND UP. MOST OF MY SHIFTING IS DONE AT OR BELOW 2500 RPM FOR FUEL…"~1,672 mi, complaint #887745
    • "MY NEW 2012 CHEVY CRUZE ECO WAS PURCHASED ON 05/15/2012 AND HAS APPROXIMATELY 8000 MILES AND THE MANUAL TRANSMISSION CLUTCH IS ALREADY INOPERATIVE. THE BILLY NAVARRE CHEVROLET DEALERSHIP WILL NOT REPAIR THE VEHICLE UNDER WARRANTY STATING THAT A GM FIELD SERVI…"~8,000 mi, complaint #945194
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE CLUTCH FAILED AND THE TRANSMISSION SLIPPED GEARS. THE CONTACT ALSO MENTIONED THAT STEERING THE VEHICLE BECAME DIFFICULT AND A BURNING ODOR WAS SMELLED.…"~37,000 mi, complaint #1020454
    • "I HAVE A 2012 CHEVY CRUZE 6 SPEED MANUAL TRANSMISSION. WHEN DRIVING AND BARLEY ACCELERATING IN 3RD GEAR IT GRINDS AND POPS OUT OF GEAR. ONLY 3RD GEAR NO OTHER ISSUES!"~66,000 mi, complaint #1557190
    • "2012 CRUZ NEW FROM THE DEALER AND NEVER HAD AN ISSUE WITH MY CAR OTHER THAN A WATER PUMP ONLY REG MAT ALWAYS PRAISED HOW GREAT MY CAR WAS AND IT IS THE FIRST NEW CAR I EVER BOUGHT. MY CAR HAS 69K MILES ON IT AND MY WARRANTY WAS 5YRS 100K MY WARRANTY WAS JUST U…"~69,000 mi, complaint #1459143
  24. #24

    trunk or liftgate

    5 unsafe, 1 broken, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TRUNK RELEASE DOES NOT WORK. THE TRUNK OPENS ONLY AFTER ACTUATING THE BUTTON ON THE FOB"~38,990 mi, complaint #1522650
    • "MY TRUNK OPENED AT RANDOM WHEN I WAS HEADED TO WORK. THIS OCCURRED MANY TIMES WHEN I WAS DRIVING AND AS WELL AS WHEN THE CAR WAS PARKED AND LOCKED. IT COULD HAVE CAUSED AN ACCIDENT DUE TO A DISTRACTION AND HAVING TO PULL OVER, ITEMS FALLING OUT IN FRONT OF VEH…"~50,000 mi, complaint #1118914
    • "THE TRUNK RELEASE SWITCH THAT IS LOCATED ON THE TRUNK OF THE VEHICLE DOES NOT WORK. THE ONLY WAY TO OPEN THE TRUNK IS BY USING THE KEYLESS ENTRY REMOTE. THOUGH THIS DOES NOT POSE A DIRECT THREAT TO SAFETY IT IS EXTREMELY INCONVENIENT DUE TO THE NEED FOR THE KE…"~50,000 mi, complaint #1001981
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE TRUNK LATCH OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT MENTIONED THAT THE MANUAL SENSOR FAILED DUE TO THE FAILURE OF THE TRUNK. THIS WAS A RECURRING FAILURE. THE DEALER DIAGN…"~60,000 mi, complaint #1198175
  25. #25

    battery and charging

    1 stranded, 5 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=12, median 76,000 mi, no reliable range below 25 reports.

    • "DRIVING DOWN HIGHWAY AND THE DIC STARTS FLASHING AND THEN THE POWER STEERING FAILED AND THE CAR THEN LOST POWER AND THE ENGINE CUT OUT. I WAS ABLE TO PULL THE CAR OVER TO THE SHOULDER AND STOP THE CAR. I WAS ABLE TO RESTART THE VEHICLE. I TOOK TO DEALER AND TH…"~41,000 mi, complaint #1211963
    • "WHEN THE CAR FIRST STARTED MESSING UP IT WAS MINOR THINGS I NOTICED: THE IN DASH LIGHTER NOT WORKING, TRUNK LATCH DOESN'T WORK EXCEPT BY KEY, TURN SIGNALS WOULD GLITCH, CAN'T USE USB & AUDIO CORD AT SAME TIME WITHOUT IT CUTTING OFF BOTH COMPLETELY. THEN A COUP…"~68,492 mi, complaint #1220657
    • "THIS IS THE SECOND INCIDENT (MARCH 2014 & FEBRUARY 3, 2015 RESULTING IN THE LOSS OF THE POWER/CONTROL WHILE OPERATING THE VEHICLE, BOTH INCIDENTS WERE TERRIFYING. I PURCHASED MY CERTIFIED USED CHEVY CRUZE IN FEBRUARY 2014. IN MARCH/APRIL 2014 IMMEDIATELY AFT…"~84,000 mi, complaint #1154312
    • "WHILE DRIVING IN THE CITY AT NIGHT, THE VEHICLE COMPLETELY SHUT OFF, INCLUDING THE ENGINE AND ALL ELECTRICAL SYSTEMS WITHOUT ANY WARNINGS. THIS CAUSED ALL LIGHTS TO TURN OFF, LOSS OF POWER STEERING, POWER TO BRAKES, AND LITTLE TO CONTROL TO THE VEHICLE. LUCKIL…"~109,000 mi, complaint #1496428
  26. #26

    key fob and immobilizer

    4 unsafe, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "VEHICLE NO LONGER ACKNOWLEDGED PRESENCE OF THE KEY FOB IN VEHICLE AND WARNED THAT THE VEHICLE SHOULD NOT BE SHUT OFF. KEY FOB WAS IN THE VEHICLE AT THE TIME AND HAD BEEN DETECTED TO UNLOCK THE DOOR AUTOMATICALLY AND ALLOW IGNITION OF VEHICLE BY PRESSING STAR…"~21,000 mi, complaint #1072158
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS STATIONARY, THE KEY FOB FRACTURED. THE KEY FOB WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 43,000."~43,000 mi, complaint #1306034
    • "The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 40 MPH and accelerating over a speed bump, the key slid out of the ignition switch. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, and…"~74,522 mi, complaint #2199821
    • "THE CAR WILL NOT TURN OFF WHEN THE KEY IS TURNED OFF AND REMOVED. IT WILL JUST SIT THERE AND RUN UNTIL IT DECIDES TO QUIT ON IT'S OWN. I WOULD REALLY HATE TO HAVE TO SHUT IT DOWN IN AN EMERGENCY AND NOT BE ABLE TO. THAT COULD GET SOMEONE SERIOUSLY HURT OR KILL…"~140,000 mi, complaint #1301301
  27. #27

    steering rack mechanical

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=16, median 50,500 mi, no reliable range below 25 reports.

    • "STEERING BINDS/STICKS AT SPEEDS ABOVE 45 MPH WHEN DRIVING ON A STRAIGHT ROAD. ADDITION EFFORT IS REQUIRED TO ADJUST STEERING WHEN THIS OCCURS. THIS COULD LEAD TO AN ACCIDENT SINCE ADDITIONAL EFFORT IS REQUIRED TO CHANGE STEERING DIRECTION AND COULD RESULT IN O…"~14,000 mi, complaint #1025765
    • "THIS IS MY SECOND COMPLAINT ON THIS VEHICLE FOR THE SAME PROBLEM. AT LOW SPEEDS THE CAR MAKES A GRINDING NOISE THAT CAN BE FELT WHEN TAKING OFF AND TURNING. IT HAS GOTTEN WORSE AND OCCASIONALLY IT CAN BE FELT WHEN I AM NOT EVEN TURNING. THIS NEEDS TO BE ADDRES…"~23,000 mi, complaint #1171872
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE CONTACT WAS NOT AWARE OF THE REPAIR NECESSARY TO REMEDY T…"~44,000 mi, complaint #1000745
    • "I WAS DRIVING TO MY PARENTS HOUSE AND WAS AT A PLACE WHERE I HAD TO TURN SO I TURNED AND MY STEERING WHEEL LOCKED UP AND I ALMOST HIT SOMEONE BECAUSE MY STEERING WHEEL WOULDN'T TURN. THIS HAS HAPPENED SEVERAL TIMES AND EVERY TIME STABILITY TRACK POPS UP ON MY…"~55,000 mi, complaint #1103762
  28. #28

    alignment and pull

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "PURCHASED USED 2012 CRUZE FROM LOCAL CHEVY DEALER. STEERING HAS NO FREE PLAY IN THE STEERING WHEEL, CAUSING CONSTANT BACK AND FORTH CORRECTIONS AND SWERVING IN LANE ESPECIALLY AT HIGH WAY SPEEDS. GOT PULLED OVER BY POLICE THINKING I WAS DRUNK. ALSO TAKES A…"~13,501 mi, complaint #1086557
    • "AFTER HAVING THE UNDERBELLY SHIELD MODIFIED ON MY SISTER'S 2012 CHEVROLET CRUZE ECO PER THE RECALL (NHTSA CAMPAIGN NUMBER 12V288000) I NOTICED AN INCREASE IN BUFFETING AND HIGHWAY SPEED WANDERING IN THE HANDLING OF HER CAR.THIS IS MOST NOTICEABLE AT SPEEDS OF…"~14,000 mi, complaint #939158
    • "THE CAR SUDDENLY DEVELOPED A STEERING PROBLEM. WHILE DRIVING STRAIGHT IT WILL START TO WANDER, WHEN I GO TO MAKE A SMALL CORRECTION TO REMAIN GOING STRAIGHT THE STEERING IS NOT IMMEDIATELY RESPONSIVE. THE STEERING WHEEL SKIPS BEFORE IT STARTS TO MAKE THE CORRE…"~18,000 mi, complaint #956362
    • "I NOTICED RECENTLY THE CAR HAS STEERING ISSUES THAT WERE NOT THERE BEFORE. BASICALLY THE CAR STARTS TO DRIFT, IT WILL START TO PULL IN ONE DIRECTION AND WHEN I CORRECT IT ITS LIKE IT JERKS TO THE OTHER DIRECTION. IT'S NOT A VIOLENT JERK BUT VERY NOTICEABLE. AL…"~22,000 mi, complaint #954685
    • "STEERING: AROUND ONE WEEK PRIOR TO THE INCIDENT, I HAD MY 2012 CHEVY CRUZE UNDER PANEL MODIFIED DUE TO A POTENTIAL ENGINE FIRE. THE FOLLOWING WEEK, WHILE DRIVING HOME FROM WORK, I EXPERIENCED A "WANDERING" IN MY VEHICLE. I NOTICED IT AGAIN DRIVING HOME THE NEX…"~24,000 mi, complaint #933678
  29. #29

    instrument cluster

    3 unsafe, 2 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZ. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL FLICKERED AS THE STABILITY CONTROL SERVICE SOON WARNING MESSAGE DISPLAYED. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFAC…"~32,000 mi, complaint #1027613
    • "WHILE DRIVING DOWN THE ROAD THE RADIO DISPLAY GOES BLANK. THIS INCLUDES THE RADIO- TEMPERAUIRE CONTROLS,ETC- OTHERWISE KNOWN AS THE DIGITAL INFO CENTER. *TR"~35,000 mi, complaint #1123670
    • "2012 CHEVY CRUZE 6-SPEED ECO. AFTER DRIVING APPROX 15 MILE IN CITY TRAFFIC, CAME TO A STOP AND PARKED. APPLIED THE PARKING BRAKE AND THE CAR STARTED BEEPING. I LOOKED AT THE INSTRUMENT PANEL AND NOTICED SPEEDOMETER WAS PEGGING AT AROUND 90MPH AND THE DISPLAY…"~37,420 mi, complaint #1155221
    • "A WEEK OR SO AGO WHILE DRIVING HOME FROM WORK ON THE INTERSTATE THE INSTRUMENT CLUSTER WENT DARK AND THE DISPLAY IN THE CENTER OF IT COMPLETELY SHUT OFF. I FINISHED THE REMAINING [REDACTED ADDRESS] WITHOUT IT RETURNING TO NORMAL(LIGHTS OFF DISPLAY REMAINED OFF…"~75,000 mi, complaint #1559669
  30. #30

    tire failure

    4 unsafe, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE EQUIPPED WITH FIRESTONE TIRES, SIZE: P215/60R16, LINE: FR710. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED BUBBLES ON THE SIDEWALL OF ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE CONTA…"~7,000 mi, complaint #954044
    • "MY 2012 CHEVY CRUZE SUDDENLY DEVELOPED VIBRATION IN THE FRONT END AS WELL AS PULLING TO THE RIGHT. PULLED OVER TO INSPECT IT AND FOUND A LARGE BULGE IN THE SIDEWALL ON THE FRONT PASSENGER SIDE TIRE. I DROVE IT TO DISCOUNT TIRE WHERE THEY SAID IT WAS NOT SAFE…"~22,253 mi, complaint #1053511
    • "I HAVE A 2012 CHEVY CRUZ WITH A TIRE THAT KEEPS LOSING PRESSURE. THE CHEVY GARAGE TOLD ME THAT IT HAS SEVERAL MICRO HOLES AND RECOMMENDED REPLACEMENT AT $250/TIRE AND THAT I NEEDED TO BUY 2 (BECAUSE YOU CAN'T JUST REPLACE ONE). I ASKED THE TECHNICIAN HOW THI…"~24,000 mi, complaint #1108327
    • "I BOUGHT A 2012 CHEVY CRUZE ECO THAT HAS 4 GOODYEAR ASSURANCE FUEL MAX TIRES ON JULY 12, 2013. I WAS DRIVING BACK HOME FROM MY PARENTS HOUSE APPROXIMATLEY 30 MILES AWAY. I GOT ABOUT 4 MILES OUT OF TOWN AND MY LOW TIRE PRESSURE LIGHT CAME ON. I CHECKED THE T…"~25,230 mi, complaint #999260
    • "TIRE WENT FLAT SITTING OVER NIGHT. GOODYEAR ASSURANCE TIRE INNER BELT BROKE AND PROTRUDED THROUGH SIDEWALL OF TIRE WHILE PARKED IN DRIVE WAY. IF THIS WOULD HAVE HAPPENED ON THE ROAD IT COULD OF CAUSED A BLOWOUT AND POSSIBLY INJURIES OR EVEN FATALITIES. GOODYEA…"~86,000 mi, complaint #1577147
  31. #31

    catalytic converter

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CATALAYIC CONVERTER PLUGGED AT 82000 MILES WHICH CAUSED ENGINE KNOCK NOISE"~75,000 mi, complaint #1526294
    • "CAR DOES NOT RUN RIGHT. WHEN ACCELERATING THE CAR DOES NOT BUDGE AND STALLS OUT. FOUND OUT IF THE AC IS OFF IT IS LESS LIKELY TO STALL OUT AFTER STOPPING. WAS TOLD IT IS A POSSIBLE CLOGGED CATALYTIC CONVERTER. THE STABILITRAK AND TRACTION CONTROL WANINGS POP U…"~100,000 mi, complaint #1484075
  32. #32

    fluid leak unspecified

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THERE WAS A SOUR ODOR BEING EMITTED INSIDE THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THERE WAS ANTIFREEZE, WATER AND MOLD UNDER THE ALL-WEATHER FLOOR MATS. THE VEHICLE WA…"~23,500 mi, complaint #964295
  33. #33

    seatbelt and pretensioner

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DROVE TO MY AUNTS HOUSE AND UNBUCKLED MY SEAT BELT. WENT INSIDE FOR A BRIEF SECOND WHILE CAR WAS RUNNING. GOT BACK INTO MY CAR AND TRIED TO PUT MY SEAT BELT ON AND IT WOULD NOT LATCH. TRIED VARIOUS TIMES. WHEN I RETURNED HOME I TRIED IT AGAIN AND IT LATCHED."~76,000 mi, complaint #1285004
    • "I GOT IN THE CAR PUT MY SEAT BELT ON LEFT MY HOUSE TO GO TO THE GROCERY STORE AND I HEARD A DING SOUND LIKE I HAD NOT CLICKED MY SEAT BELT IN. I THOUGHT THIS IS ODD I TRIED TO UNLOCK IT BY PUSHING ON THE BUTTON BUT IT WOULD NOT POP OUT I HAD A TOENAIL CLIPPER…"~128,000 mi, complaint #1652914
  34. #34

    brake pads and rotors

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "FRONT BRAKES VIBRATE AND OVER HEAT WHEN APPLIED AT OVER 35MPH. ALSO WHEN BRAKES ARE APPLIED SUDDENLY VIBRATION IT FELT. DEALER COULD NOT DUPLICATE PROBLEM THE FIRST TIME BUT AFTER TWO MORE VISIT FRONT BRAKE PADS WERE REPLACE. THEN AGAIN AFTER SEVERAL COMPLAINT…"~5,000 mi, complaint #1002943
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD MAKE A VERY LOUD SQUEALING NOISE WHEN ENGAGING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE BRAKE SHOE KIT AND REAR PASSENGER BRAKE D…"~9,700 mi, complaint #1079879
    • "BRAKES HAVE BEEN MAKING NOISE ONLY 1 YEAR AFTER PURCHASE. CAR DOESN'T HAVE SIGNIFICANT MILEAGE FOR THIS TYPE OF PROBLEM. *TR"~15,000 mi, complaint #1009079
  35. #35

    unintended acceleration

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "A SUDDEN ACCELERATION OF THE ENGINE. *TR"~20,000 mi, complaint #949826
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE PREPARING TO PARK, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ACCELERATED. THE FAILURE OCCURRED WHILE DRIVING 9 MPH IN A PARKING LOT. THE CLUTCH AND BRAKE PEDALS WERE APPLIED SIMULTANEOUSLY TO STOP…"~45,000 mi, complaint #1089431
  36. #36

    ac compressor and refrigerant

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR CONDITIONER FAILED AND EMITTED HOT AIR. THE VEHICLE WAS TAKEN TO A DEALER WHO CONFIRMED THAT THE CONDENSER NEEDED TO BE REPLACED. THE MANUFACTURER WAS…"~30,000 mi, complaint #987171
    • "IN MAY OF 2013, OUR 2012 CHEVY CRUZE AIR CONDITIONER STOPPED FLOWING COLD AIR AND WOULD BLOW ONLY HOT AIR. AFTER BEING DIAGNOSED BY DEALER GM MECHANIC IT WAS FOUND THAT THE CONDENSER HAD BEEN HIT BY FOREIGN MATERIAL (ROCK) CREATING A HOLE IN THE CONDENSER AND…"~42,000 mi, complaint #985216
  37. #37

    climate control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CONDENSATION/FOG AND/OR FROST ON INTERIOR WINDOWS, WILL NOT CLEAR. RECIRCULATION AIR CONTROL NOT FUNCTIONING PROPERLY. ACTUATOR DOES NOT PROPERLY CONTROL THE FLAPS IN THE HVAC SYSTEM, ALLOWING MOIST AIR TO RECIRCULATE EVEN WHEN THE FRESH AIR MODE IS SELECT…"~32,000 mi, complaint #1151081
  38. #38

    driveshaft axle cv

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 60 MPH, THE FRONT PASSENGER SIDE AXLE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE FRONT PASSENGER SIDE AXLE NEEDED TO B…"~62,654 mi, complaint #1602453
    • "RIGHT FRONT AXLE MAKING NOISE FOR A WHILE NOW IT IS LEAKING. IS THIS RELATED TO THE OTHE CHEVY AXLE RECALL? CAN'T GET PARTS AS THEY ARE NO LONGER MANUFACTURED"~172,000 mi, complaint #1636087
  39. #39

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AT 45K MILES HAD GAS CAP MESSAGE A COUPLE OF TIMES. THEN THE CHECK ENGINE LIGHT CAME ON. TOOK IT TO DEALER AND THEY STATED THAT IT WAS EXHAUST MANIFOLD WHICH WAS $1000. I FEEL AT 45K (RURAL TOWN DRIVING) THERE MUST HAVE BEEN SOME DEFECT FOR THIS TO HAPPEN.…"~45,000 mi, complaint #1445911
    • "HELLO. OUR PROBLEM IS DEFECT CHEVROLET CRUZE 2012 . MILEAGE IS 79373. MY CAR HAS SOME RECALLS FIXING ACTIONS AND NOW "EXHAUST LEAK FROM FONT OF ENGINE..DAMAGING TURBOCHARGER..AS A RESULT -MAY CAUSE A FIRE"( ALAN WEBB CHEVROLET DILLER VANCOUVER, WA-SEE ATTA…"~79,375 mi, complaint #1326105
  40. #40

    fuel injector

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "STOPPED AT A STOP SIGN AND CAR STARTED MISSING WHEN ATTEMPTING TO GO THRU INTERSECTION. CAR STOPPED AND WOULD NOT START. CAR WAS TOWED TO SERPENTINI CHEVROLET IN STRONGSVILLE. THEY INDICATED THE CAR STARTED AT THEIR FACILITY BUT WAS GIVING THE SAME CODE (HEC…"~44,524 mi, complaint #1050818
    • "I GOT GAS ON JUNE 1ST AND NOT EVEN 15 MILES AFTERWORDS MY CHECK ENGINE LIGHT CAME ON. I CHECKED TO MAKE SURE THE GAS CAP WAS ON PROPERLY AND LIGHT STILL DID NOT GO OFF. I TOOK CAR TO GET OBDII READ AND IT STATED THAT THE MASS AIR FLOW SENSOR WAS BAD AND ALSO T…"~61,134 mi, complaint #1486750
  41. #41

    fuel pump

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "I RECENTLY HAD A DIAGNOSTIC DONE ON MY 2012 CHEVY CRUZE ECO 1.4 LITER. THE CODE READ AS P069E, FUEL PUMP CONTROL MODULE. I HAVE HAD ISSUE WITH THE INSTRUMENT PANEL NOT SHOWING ACCURATE FUEL LEVELS. SOMETIMES IF THE FUEL GOES BELOW HALF A TANK IT READS EMPTY FO…"~1,100 mi, complaint #1370015
    • "AFTER STOPPING AT A STOP SIGN, I ATTEMPTED TO PROCEED THRU THE INTERSECTION WHEN THE CAR STARTING MISSING AND THEN STOPPED AND WOULD NOT START. CAR WAS TOWED TO PROGRESSIVE CHEVROLET AND THEY REPLACED THE FUEL PUMP CONTROL MODULE. THIS IS WHAT THEY THOUGHT W…"~44,286 mi, complaint #1050816
  42. #42

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL FUEL ODOR WAS PRESENT INSIDE THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION LINES FAILED AND NEED…"~60,000 mi, complaint #1256154
    • "FUEL DAMPER IS LITERALLY SPRAYING A STEADY STREAM OF GASOLINE INSIDE ENGINE BAY. APPARENTLY A VERY COMMON PROBLEM BECAUSE PARTS ARE ON BACK ORDER EVERYWHERE I CALL. MY DAUGHTER DRIVES THIS CAR, AND TO HAVE HER SAFETY IN JEOPARDY IS UNACCEPTABLE. THIS VEHICLE W…"~79,000 mi, complaint #1633965
  43. #43

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WINDSHIELD SCRATCHES SUPER EASY MAKING IT DIFFICULT TO SEE PROPERLY IN SUNNY CONDITIONS. I HAVE PERFECT VISION AND HAVE A VERY HARD TIME SEEING PAST THE SCRATCHES THE MICROFIBER CLOTH LEFT ON THE INSIDE FROM CLEANING AND MY PLASTIC WINTER ICE SCRAPER MADE ON T…"~33,000 mi, complaint #1013648
    • "WHILE DRIVING ON HIGHWAY WITH MY SUNROOF RAISED I HEARD AN EXPLOSION AND FELT PIECES OF GLASS FALLING. WHEN I PULLED OVER I NOTICED MY SUNROOF GLASS EXPLODED FROM THE INSIDE OUT. NOTHING HIT MY CAR. I DID NOT HEAR A THUD OR SEE ANYTHING ROLL OFF MY CAR. THERE…"~45,000 mi, complaint #1180297
  44. #44

    infotainment head unit

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "INFOTAINMENT SYSTEM NOT WORKING. THE STEREO SYSTEM DOES NOT WORK PROPERLY. IT WILL TURN ON OR OFF ON WITHOUT INPUT FROM A HUMAN. NOT HAVING A STEREO IS NOT A PROBLEM, BUT THE TURN SIGNALS AND HAZARD LIGHT CLICKING ARE NOT PRESENT WHEN THE RADIO IS NOT OPERATIN…"~63,000 mi, complaint #1484060
  45. #45

    noise or vibration unspecified

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "SQUEAK IN LEFT REAR WHEEL AREA WHEN BRAKING AT AND UNDER 20MPH. DEALER COULDN'T FIND PROBLEM. "~5,000 mi, complaint #970166
    • "IN MOTION, AFTER ROUGHLY 50-100 FEET, THERE IS A SINGLE "TWANG" SOUND UNDERNEATH THE FRAME. I DON'T KNOW WHAT IT IS, BUT I CALLED GM, BUT THEY NEVER HEARD OF SUCH AN INCIDENT...I'M NOT COMPLAINING, I'M JUST NOTIFYING NHSTA... ON THE "CALENDAR" SECTION OF TH…"~48,000 mi, complaint #1373965
  46. #46

    power windows and locks

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "8/6/13-THE TRUNK RELEASE SWITCH DOES NOT WORK. DIAGNOSIS WAS FAULTY TRUNK RELEASE SWITCH, THE TECHNICIAN REPLACED IT. HVAC BLOWER MOTOR IS NOISY AND RATTLES CAN BE HEARD INSIDE AND OUTSIDE OF THE CAR. ALSO HAD INTERMITTENT DELAY WHEN TURNING HVAC ON. TECH…"~28,374 mi, complaint #1141019
    • "THE ELECTRICAL PAD THAT YOU PUSH TO OPEN THE TRUNK IS FAULTY AND DOES NOT WORK ANYMORE. ONLY WAY TO GET INTO TRUNK IS TO PUSH KEY FOB. IF A CHILD OR ADULT GOT TRAPPED INSIDE IT COULD BE HARMFUL DUE TO FACT THAT THE PUSH PAD FOR THE TRUNK OPEN IS FAULTY."~56,000 mi, complaint #1184045
  47. #47

    starter

    2 stranded

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VEHICLE WOULD NOT START COULD NOT OPEN CAR BUT THE DASH LIGHT WERE ON & ONCE INSIDE THE WINDOW WOULD GO UP & AND DOWN. HAVE CHANGED BATTERY BUT STILL NOT WORKING."~45,000 mi, complaint #1387331
    • "CAR WILL NOT START. PUT KEY IN THE IGNITION AND IT WILL NOT TURN OVER. HAD MECHANIC COME AND CHECK OUT AND HE SAID THE IGNITION SWITCH IS NOT GETTING THE POWER IT SUPPOSED TO ONE CORE READS 12 VOLTS THE OTHER 6 AND THEY BOTH SUPPOSE TO READ 12 VOLTS TO TURN IT…"~56,066 mi, complaint #1584058
  48. #48

    sunroof

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "SUNROOF LEAKING WATER AT THE 4TH WATER OUTLETS PROBLEM FLEXIBLE PIPE GET LOOSE NOT HOLDING THE HOSES TIGHT SERIOUS PROBLEM YOU HAVE ELECTRICAL CONNECTIONS ON THE HEADLINER"~91,017 mi, complaint #1556189
    • "I WAS DRIVING DOWN INTERSTATE WITH NO OVERHEADS NO CAR IN FRONT OR BACK OF ME AND MY SUNROOF EXPLODED. SHATTERED GLASS FILLED MY CAR AND IT WAS SO SCARY. I HAVE NO IDEA WHY THIS HAPPENED, HOWEVER GM NEEDS TO FIND OUT WHY THEIR SUNROOFS WILL EXPLODE AND SHATTER…"~130,000 mi, complaint #1467483
  49. #49

    tpms

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TIRE MONITOR SYSTEM GIVES WARNING THAT IT NEEDS SERVICE, HAVE BEEN TO DEALERSHIP TWICE IN THE PAST TWO DAYS FOR SAME PROBLEM AND NOW MUST GO AGAIN BECAUSE WARNING LIGHT IS BACK ON TO SERVICE TIRE MONITOR SYSTEM. *TR"~5,300 mi, complaint #928632
    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING APPROXIMATE 65 MPH, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE LIGHTS ON THE INSTRUMENTAL PANEL BECAME INOPERABLE. THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO T…"~25,300 mi, complaint #1105665
  50. #50

    cruise control conventional

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING WITH THE CRUISE CONTROL SET TO 75 MPH, THE VEHICLE TRAVELED AT 80 MPH INDEPENDENTLY. ADDITIONALLY, WHILE REVERSING AT VERY LOW MILEAGE, THE VEHICLE ABNORMALLY ACCELERATED AND REVERSED INTO A POLE. THE…"~38,000 mi, complaint #1202587
  51. #51

    door latch and hinge

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THE VEHICLE DOOR LATCH BECAME INOPERABLE. AS A RESULT, THE DOORS FAILED TO OPEN AT VARIOUS TIMES AND NO WARNING LIGHT ILLUMINATED. IN ADDITION, WHILE DRIVING AT AN UNKNOWN SPEED THE ENGINE STALLED…"complaint #1105553
  52. #52

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VALVE COVER REPLACEMENT - MY CAR HAS HAD VARIOUS CODES GOING FOR MONTHS. THESE VARIOUS CODES ALL POINT TO AN EMISSIONS LEAK FROM THE VALVE COVER AND NOW I HAVE TO REPLACE THIS AND IT IS ONE ENTIRE UNIT. I SEE MANY COMPLAINTS ABOUT THESE SPRINGS AND VALVE COV…"~99,000 mi, complaint #1405324
  53. #53

    ev drive unit or inverter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY CAR STARTED JERKING VIOLENTLY ON SATURDAY APRIL 25 2015. A FEW HOURS LATER THE CAR STALLED THEN MADE A LOUD NOISE AND RETURNED TO NORMAL DRIVING. ITS BEEN HAPPENING 5 DAYS NOW. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS MY DRIVE WISE INSURANCE TRACKER…"~48,000 mi, complaint #1179110
  54. #54

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE VENTS ANTIFREEZE VAPORS AND FUEL VAPORS INTO DRIVER/PASSENGER COMPARTMENT. ODORS CAN BECOME NOXIOUS. *TR"~8,910 mi, complaint #953285
  55. #55

    lighting exterior

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "PASSENGER HEADLIGHT WILL NOT KEEP LOW BEAM/HIGH BEAM ON EVEN WITH NEW BULBS, CHANGED SOCKET CONNECTORS, PROBLEM SEEMS TO REAPPEAR, HAPPENS WHILE DRIVING AND STATIONARY"~140,000 mi, complaint #1649324
  56. #56

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE LTZ. THE CONTACT STATED THE REAR VIEW MIRROR WAS AUTOMATIC DIMMING LIGHT AND IT DOESN'T FUNCTION AS IT SHOULD. WHEN SOMEONE IS DRIVING BEHIND HIM WITH THEIR HEADLIGHTS ON IT CAUSED A GLARE IN THE MIRROR WHICH OBSCUR…"complaint #902180
  57. #57

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE SUPPORT FOR THE HEADREST RESTRAINT WOULD NOT REMAIN FASTENED ONTO THE FRONT DRIVER SEAT. THE HEADREST WAS REPLACED BUT THE REPLACEMENT HEAD REST COULD NOT BE ADJUSTED TO THE OCCUPANT'S HE…"~3,000 mi, complaint #932861
  58. #58

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AT LOW SPEEDS, WHEN TURNING, THERE IS A GRINDING SENSATION IN THE STEERING WHEEL AND CAN BE FELT IN THE FLOORBOARD. AFTER TAKING THIS TO THE DEALER TWICE, I WAS TOLD IT WAS THE STEERING COLUMN. MY EXTENDED WARRANTY DOES NOT COVER A "NOISE" AND GM WILL NOT COVE…"~44,600 mi, complaint #1169375
  59. #59

    suspension arms and bushings

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "LEFT OUTER TIE ROD BEGAN TO SHOW PROBLEMS AT 59000 MILES. THE STEERING HAD A THUD SOUND WHEN TURNING LEFT OR RIGHT. ALSO, WHEN DRIVING OVER BUMPS ON THE ROAD OR GRASS YOU COULD FEEL STRONG VIBRATIONS FROM THE FRONT STEERING."~59,000 mi, complaint #1258403
  60. #60

    suspension struts shocks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I TOOK MY VEHICLE IN COMPLAINING OF A STRANGE NOISE, ALMOST LIKE A "POP" WHEN BRAKING. WHEN THE DEALERSHIP LOOKED AT IT THEY TOLD ME IT WAS THE STRUTS. THEY STATED THEY WERE WAITING ON A RECALL FROM CHEVROLET AND THAT I SHOULD JUST CONTINUE TO KEEP CALLING AND…"complaint #921480
  61. #61

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "VEHICLE HAS 29,980 APPROXIMATE MILES. VEHICLE HAD A LEAKING TORQUE CONVERTER SEAL. WHILE DEALERSHIP WAS REMOVING TRANSMISSION, A STRAY BOLT FELL FROM THE INTERIOR OF THE MOTOR. BOLT DOES NOT BELONG TO CAR. IT HAS DAMAGED THE BELL HOUSING. NO OTHER DAMAGE HAS B…"complaint #1268656
  62. #62

    unknown

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Runs like the black stallion with a stud of a hide [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)"complaint #1977071
  63. #63

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHEN ENTERING A CURVE VEHICLE SHAKES AFTER ABOUT A HOUR OF DRIVING DEALER COULD NOT DUPLICATE SO I TOOK IT TO A FRIEND OF MINE WHO IS A RACE CAR MECHANIC FOR 30 YEARS AND HE SHOWED ME THE ISSUE THE TIRES THEY PUT ON THE CHEVY CRUZE THE 215-60-16 FIRESTONE FR7…"~5,000 mi, complaint #917283

NHTSA investigations

Search NHTSA's own recall and complaint database for CHEVROLET CRUZE directly.