2019 VOLKSWAGEN JETTA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    6 stranded, 70 unsafe, 1 annoyance

    77
    incidents
    Typical range: 500–6,500 mi

    Median 500 mi, based on 82 reports (42% had no usable mileage)

    • "WHEN I'M DRIVING THE CAR WILL JUST STALL OUT OF NOWHERE, THEN AFTER THIS HAPPENS I WOULD START THE VEHICLE BACK UP AND IT WILL CUT OFF"~500 mi, complaint #1658870
    • "ENGINE STALLS IN NEUTRAL OR WITH THE CLUTCH IN WHEN COMING TO A STOP OR SLOWING DOWN TO TURN. *TR"~700 mi, complaint #1664739
    • "2019 VW JETTA GTI AUTOBAHN MANUAL TRANSMISSION STALLS OR LOSES ENGINE POWER RANDOMLY. FOR ME, IT HAS HAPPENED SEVERAL TIMES IN 5TH OR 6TH GEAR WHEN TAKING MY FOOT OFF OF THE GAS AND COASTING, THE CAR WILL CHOKE AND FEELS AS THOUGH FUEL IS CUTOFF AND THE ENGIN…"~1,000 mi, complaint #1617740
    • "EVERY SENSE I BOUGHT MY JETTA OVER THE LAST FEW MONTHS IT STALLS OUT WHEN SLOWING DOWN TO A STOP AND WHEN STARTING FROM A STOP. THE RPMS WILL GO UP BUT THEN DROP IMMEDIATELY. IT'S HAPPENED QUITE A FEW TIMES. I'VE CALLED MY LOCAL VOLKSWAGEN DEALER AND THEY SAID…"~7,000 mi, complaint #1619616
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while at a complete stop, the vehicle would stall upon the depression of the accelerator pedal, with the ignition switch warning light illuminated. The contact also stated that the gear shifter…"~75,000 mi, complaint #1829493
  2. #2

    transmission automatic

    1 stranded, 61 unsafe

    62
    incidents
    Typical range: 0–10,000 mi

    Median 2,000 mi, based on 63 reports (18% had no usable mileage)

    • "SINCE I HAVE OWNED THIS CAR THE GRINDING NOISE HAS PROGRESSIVELY GOTTEN WORSE THE TRANSMISSION HESITATES TO SHIFT NOW ABOUT 5K MILES IN. I CALLED VW ABOUT IT AND THEY DENIED KNOWING ANYTHING ABOUT THE NOISE. VW CAME UP WITH A SOFTWARE UPDATE FOR THE TRANSMISSI…"~500 mi, complaint #1551198
    • "THE TRANSMISSION MAKES A GRINDING NOISE WHEN IT IS SHIFTING ON MID TO UPPER LEVEL GEARS. THIS SENDS A VIBRATION THROUGH THE GAS PEDAL AS WELL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION GOING FORWARD ONLY REGARDLESS OF ROAD AND DRIVING CONDITIONS."~2,000 mi, complaint #1636936
    • "GRINDING SOUND AT LOWER SPEEDS WHEN SHIFTING UP. AUTOMATIC 8 SPEED R-LINE. SOUND TENDS NOT TO HAPPEN WHEN THE CAR IS IN "SPORT MODE". VW DEALERSHIPS SAY THEY DON'T HEAR ANYTHING BUT EVERYONE I KNOW DOES AND EVERYONE ON LINE HAS THE ISSUE TOO. VW NOT ACKNOWLEDG…"~8,000 mi, complaint #1580486
    • "THE TRANSMISSION GAVE OUT ONLY WITH 10,000 MILES ON IT. VEHICLE WAS IN MOTION AND DID NOT WANT TO MAKE THE NECESSARY SHIFT CHANGES. GOT STUCK ON 3RD GEAR."~10,500 mi, complaint #1745399
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at slower speeds or slowing for traffic signals at approximately 15 MPH, the vehicle would jolt as the transmission automatically downshifted. The contact stated that the vehicle would…"~60,000 mi, complaint #1915210
  3. #3

    starter

    4 stranded, 47 unsafe

    51
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while starting the vehicle, the message "Please Check Starter System" was displayed. Additionally, the engine overheated, and the instrument cluster gauges were inoperable. The contact stated th…"~43,776 mi, complaint #2002052
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "Starter System Fault - Please Service Vehicle" and another message “Pull Over and Exit Vehicle” were displayed. The contac…"~160,000 mi, complaint #2113997
  4. #4

    engine internal

    17 unsafe, 3 annoyance

    20
    incidents

    Commonly reported, insufficient mileage data - n=19, median 5,000 mi, no reliable range below 25 reports.

    • "THE VEHICLE HAS A HIGH PITCHED WHINE COMING FROM THE ENGINE AREA UNDER ACCELERATION. DEALER CAN NOT FIND ISSUE AND FIX. VW HAS SENT ENGINEER OUT TWICE SO FAR."~2,600 mi, complaint #1643076
    • "ON 10/18//19 I PURCHASED A VOLKSWAGEN JETTA S. THE NEXT DAY I STARTED HEARING A GRINDING NOISE AT ACCELERATION SPEEDS OF APPROXIMATELY 20-35 MPH. IN 10/21/2019 I TOOK THE JETTA TO ROYAL AUTOMOTIVE IN BIRMINGHAM AL. AND AFTER INSPECTING THE CAR THE MECHANIC (JA…"~8,000 mi, complaint #1614127
    • "I HAVE A 2019 VOLKSWAGEN JETTA GLI 35TH ANNIVERSARY EDITION 2.0T TSI W/ 6 SPEED MANUAL TRANSMISSION. (ONLY 3500 MANUFACTURED IN THE WORLD) 1. I HAVE A VERY LOUD CLICKING/TAPPING NOISE WHEN AT IDLE AND LOWER RPMS. VEHICLE HAD ABOUT 9,000 MILES ON THE ODOMETE…"~9,000 mi, complaint #1660789
    • "FIRST, TRUNK OF THE CAR. IT'S UNSAFE AND DOESN'T LOCK UNLESS U OVEREXTEND IT OPEN. I HAVE BEEN HIT IN MY HEAD TWICE BEFORE I LEARNED MY LESSON. SECOND, TRANSMISSION. IT MAKES A GRINDING NOISE WHEN OPERATED AT SLOWER SPEEDS. I AM REACHING 9,500 MILES AND NOI…"~9,500 mi, complaint #1542470
    • "BOUGHT CAR NEW MARCH 2020. BACK COVER OF DRIVER SIDE MIRROR CAME OFF IN APRIL 2020. JANUARY 15, 2021 WHILE DRIVING ON INTERSTATE AT 70 MPH. THE CAR BEGAN TO JERK AND SPUTTER. EVERY ATTEMPT TO ACCELERATE WOULD CAUSE THE CAR TO JERK MORE. AFTER EXITING THE INTE…"~30,000 mi, complaint #1728521
  5. #5

    torque converter

    19 unsafe, 1 annoyance

    20
    incidents

    Commonly reported, insufficient mileage data - n=17, median 500 mi, no reliable range below 25 reports.

    • "2019 VW JETTA S GRINDING/RATTLING/GROANING NOISE FROM THE TORQUE CONVERTER. WHEN I BROUGHT THE CAR IN FOR THE 10,000 SERVICE, I TOLD THE SERVICE MANAGER THAT THE TRANSMISSION WAS MAKING GRINDING AND GROANING NOISES. THE SERVICE MANAGER SAID THAT THEY COULD NOT…"~500 mi, complaint #1545280
    • "IT APPEARS THAT THE MAJORITY AND OR ALL OF THE NEW 2019 VOLKSWAGEN JETTA'S HAVE TORQUE CONVERTER DEFECTS. THE DEFECT CAUSES THE VEHICLE TO EMIT A LOUD SCRAPE AND GRINDING NOISE WHICH CAN DISTRACT THE DRIVER. THE COULD CAUSE DRIVERS TO PULL OVER AND POTENTIALLY…"~1,000 mi, complaint #1530909
    • "I HAVE NOTICED VERY REGULARLY THAT THERE IS A GRINDING NOISE COMING FROM THE TORQUE CONVERTER WHEN DRIVING BETWEEN 4TH AND 5TH GEARS SPECIFICALLY IN ECO MODE WITH THIS VEHICLE. I HAVE REPEATED STEPS TO REPRODUCE THE ISSUE VERY TIME WHEN USING THE SHIFTRONIC MO…"~5,000 mi, complaint #1542504
    • "TORQUE CONVERTER MAKES A GRINDING SOUND AT 1,400 RPM. THE SOUND IS LOUDER WITH "ECO" MODE SELECTED ON TRANSMISSION BUT IS STILL PRESENT WHEN NOT ENGAGED."~7,000 mi, complaint #1563117
    • "MAKES A LOUD GRINDING NOISE WHEN ACCELERATING. DEALERSHIP TRIES TO SAY IT'S NORMAL. FEEL VIBRATIONS IN GAS PEDAL. HAPPENS USUALLY BETWEEN 20-40 MPH. RPM GAUGE APPEARS TO STICK. LOOKED UP COMPLAINTS AND THERE ARE SEVERAL MATCHING WHAT I AM EXPERIENCING. A CERTI…"~38,000 mi, complaint #1678422
  6. #6

    glass and windshield

    17 unsafe, 2 annoyance

    19
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "GLASS PANEL AT LEADING EDGE OF ROOF SHATTERED WHILE PARKED. LATERAL "CRACK" FROM SIDE TO SIDE APPEARS TO BE THE RESULT OF TORSIONAL LOADING. GLASS WAS NOT DAMAGED WHEN VEHICLE WAS INITIALLY PARKED."~2,600 mi, complaint #1518140
    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING TO WARM UP THE VEHICLE, THE FRONT WINDSHIELD STARTED TO CRACK IN THE CENTER OF THE GLASS EXTENDING TO THE DRIVER'S SIDE OF THE WINDSHIELD…"~16,700 mi, complaint #1729156
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at 30 MPH on a rainy day, the windows were foggy and the contact was not able to view the roadway. The contact attempted to veer to the left when the vehicle slid until it impact…"~17,000 mi, complaint #2082711
    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT HE IS DEAF BUT HEARS LOW FREQUENCY SOUNDS. THE CONTACT WAS DRIVING AT 40 MPH, WHEN HE HEARD AN ABNORMALLY LOUD SOUND. THE CONTACT STATED THAT THE MOON ROOF GLASS HAD SHATTERED. THE VISOR COV…"~17,550 mi, complaint #1732660
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound coming from the vehicle. Upon further inspection, the sunroof glass panel had shattered. No warning light was illuminated.…"~76,888 mi, complaint #2181345
  7. #7

    transmission manual clutch

    14 unsafe, 3 broken

    17
    incidents

    Commonly reported, insufficient mileage data - n=10, median 2,000 mi, no reliable range below 25 reports.

    • "2019 VW GLI MANUAL TRANSMISSION STALLS UNPREDICTABLY WHEN SLOWING DOWN WITH THE CLUTCH DEPRESSED AND/OR THE TRANSMISSION IN NEUTRAL. THIS HAS HAPPENED INFREQUENTLY, BUT UNPREDICTABLY. SO FAR IT HAS ONLY RESULTED IN HORN BLOWING FROM THE CAR BEHIND, BUT IF IT…"~700 mi, complaint #1609201
    • "I WAS DRIVING WHEN I WENT TO SHIFT FROM SECOND TO THIRD THE CLUTCH WOULD NOT RETURN. HAD THE CAR FOR LESS THAN 400 MILES THE CAR HAD ALREADY 2600 MILES ON IT WHEN I BOUGHT IT. I WAS ASSURED THERE WERE NO OTHER PROBLEMS WITH IT AND THE DEALER IS TRYING TO MAKE…"~3,000 mi, complaint #1671180
    • "I PURCHASED THIS CAR IN EARLY MAY 2018. EARLY ON, I EXPERIENCED INCREASING RPM WHEN THE GAS WAS RELEASED AND THE CLUTCH ENGAGED. A SLIGHT BURNING SMELL COULD BE DETECTED FROM THE CLUTCH SOME OF THE TIME. HOWEVER, ON 3 OCCASIONS, THIS MALFUNCTION WAS EXTRAORDI…"~5,800 mi, complaint #1530416
    • "PREMATURE CLUTCH FAILURE. THE JETTA ONLY HAS 6,812 MILES ON IT. CLUTCH COMPLETELY FAILED AND HAD TO BE REPLACED."~6,812 mi, complaint #1640750
    • "THE CLUTCH IS WEARING OUT IN 6,000 MILES. THE ORIGINAL CLUTCH WAS REPLACED AROUND 6,000 MILES. THE SECOND CLUTCH IS NOW IN NEED OF REPLACEMENT AFTER ANOTHER 6,000 MILES."~12,500 mi, complaint #1683753
  8. #8

    other

    6 unsafe, 9 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TAKATA RECALL- I TOOK THE VEHICLE IN BECAUSE THE HORN ON THE VEHICLE WAS GOING OFF RANDOMLY WHILE DRIVING. ONCE DIAGNOSED VW DEALERSHIP SAID THAT IT WAS BECAUSE THE FIREWALL OF THE VEHICLE HAD NOT BEEN SEALED, THEREFORE WATER WAS ENTERING THE VEHICLE. THERE…"~900 mi, complaint #1528988
    • "THE WIPERS SCREECH WHEN OPERATING HEADLIGHTS ARE NOT ALIGNED PROPERLY WRONG GEAR IS DISPLAYED ON THE INSTRUMENT CLUSTER SOMETIMES SLIGHT METAL GRINDING NOISE WHEN THE CLUTCH IS DEPRESSED (CAN ONLY HE HEARD FROM THE OUTSIDE). ENGINE HAS SOFT HISSING…"~1,000 mi, complaint #1624202
    • "THE VEHICLE WAS IN MOTION, MIDDLE LANE ON MAIN ROAD, 30 MPH. SUDDENLY THE PASSENGER BACK WINDOW SHATTERED FOR NO APPARENT REASON AND THE GLASS FELL AND BLEW INSIDE THE CAR."~3,300 mi, complaint #1653803
    • "HELLO ON AUG 21, 2020 WE PURCHASED A USED JETTA FROM NAPLETON VOLKSWAGEN OF SANFORD. AT THE TIME WE ASKED IF THERE WERE ANY OPEN RECALLS ON THE VEHICLE AND THE SALESPERSON RESPONDED NO. WE DID A VIN SEARCH ON THE VEHICLE AT YOUR WEB SITE AND WE SEE NO OPEN…"~18,000 mi, complaint #1692167
    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE'S AN EXPOSED METAL PIPE ABOVE THE ACCELERATOR PEDAL THAT CAUSED THE CONTACT TO BURN HIS FEET MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO VILLAGE VOLKSWAGEN OF CHATTANOOGA, [REDACTED ADDRE…"~25,000 mi, complaint #1697537
  9. #9

    wiring harness

    14 unsafe, 1 broken

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THE VEHICLE SUSPENSION HARNESS SYSTEM WAS DAMAGED BY VW ROADSIDE ASSISTANCE'S CONTRACTED TOW COMPANY."~6,027 mi, complaint #1525278
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that after starting the vehicle, the message "Driver Door Sensor" was displayed, and the electronic parking brake erroneously activated. During the failure, all the doors were closed and secured. The…"~92,000 mi, complaint #2078079
  10. #10

    airbag system

    14 unsafe

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while operating the vehicle, the front passenger’s side air bag system had erroneously deactivated while a passenger was seated in the seat. Occasionally, the system activated while no passenger…"~900 mi, complaint #1782219
    • "THE PASSENGER SIDE AIRBAG LIGHT INTERMITTENTLY LIGHTS UP. SOMETIMES IMMEDIATELY WHEN STARTING THE CAR, OTHER TIMES WHILE DRIVING AND SOMETIMES EVERYTHING WORKS FINE. AT TIMES WHEN THE LIGHT IS ON DURING STARTUP IT STAYS ON FOR QUITE A WHILE (MANY MILES) IT MAY…"~3,500 mi, complaint #1609056
    • "VEHICLE REAR-ENDED ON A BUSY DAY BETWEEN 5:00 PM TO 6:00 PM ON A THURSDAY. ALL THE AIR-BAGS IN THE CAR DEPLOYED. THE DRIVER SIDE AIR-BAG STAYED INFLATED FOR A LONG TIME, AND THE RIGHT SIDE AIR-BAG ALSO DID NOT DEFLATE. INFLATED AIR-BAG HELD THE DRIVER SO TIGHT…"~9,000 mi, complaint #1642735
    • "WHEN MOBILE DEVICE IS PLACED IN PASSENGERS SEAT SEATBELT LIGHT COMES ON AND AIR BAG IS TURNED OFF."~10,000 mi, complaint #1629807
  11. #11

    control module

    13 unsafe, 1 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=21, median 72,500 mi, no reliable range below 25 reports.

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated while starting the vehicle, the failure electrical, child safety start, and stop defect, and other electrical features failed to function as needed. The vehicle was taken to the dealer and the ECM so…"~13,805 mi, complaint #1873699
    • "The contact owns a 2019 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 23V604000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable am…"~35,000 mi, complaint #1925876
  12. #12

    noise or vibration unspecified

    6 unsafe, 7 annoyance

    13
    incidents

    Commonly reported, insufficient mileage data - n=16, median 0 mi, no reliable range below 25 reports.

    • "VEHICLE MAKES AN INFREQUENT AND INTERMITTENT GROWL AT ABOUT 25 MPH UNDER MILD ACCELERATION."~8,000 mi, complaint #1709815
    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS AT 1,500 RPMS, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO CROWN VOLKSWAGEN OF LAWRENCE (LOCATED AT [REDACTED ADDRESS], LAWRENCE, KS 66046, [REDACTED PHONE]), BUT WAS NOT DIA…"~15,000 mi, complaint #1583522
  13. #13

    engine oil consumption

    9 unsafe, 3 annoyance

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "THE CAR IS BRAND NEW WITH 6317 MILES. DRIVING HOME AND IT PINGS ON THE PANEL WITH THE OIL SENSOR LIGHT OIL IS LOW. WE PULL OVER AND CHECK THERE ARE NO LEAKS. NO REASON FOR THIS IN A BRAND NEW CAR.LIGHT STAYED ON.WE WERE ON A HIGHWAY 60 MILES FROM HOME. CALL D…"~6,317 mi, complaint #1676039
    • "2019 R LINE JETTA WAS ORIGINALLY MAKING A GRINDING SOUND AT 1500 RPM. NOW I JUST GOT A CHECK OIL LEVEL NOTIFICATION ON MY DASH. THIS CAR HAS LESS THAN 7,000 MILES."~6,757 mi, complaint #1580861
    • "CHECK OIL LEVEL LIGHT/WARNING BELL CAME ON. LET THE CAR COOL, WENT OUT TO CHECK THE OIL WITH THE DIPSTICK, WAS VERY LITTLE OIL IN THERE !WENT TO THE AUTO PARTS STORE , CHECKED IT AGAIN, AND THIS TIME THE OIL WAS BACK. CAR WAS OK FOR 2 DAYS THEN LIGHT CAME ON A…"~7,775 mi, complaint #1558586
    • "2019 JETTA LOW OIL WARNING: MY 2019 JETTA FIRST SHOWED LOW OIL WARINGING BEFORE THE 10K MILE SERVICE...AT ABOUT 8K MILES. LINDSAY VW OF DULLES TOLD ME THAT WAS NORMAL AS THE CARS WERE SOMETIMES SHIPPED WITH LESS THAN FULL OIL LEVELS AND THEY COMPLETED THE OIL…"~8,000 mi, complaint #1594401
    • "ENGINE BURNING THROUGH OVER A QUART OF OIL BEFORE 10K OIL CHANGES."~8,500 mi, complaint #1629812
  14. #14

    adas collision warning

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=13, median 20,000 mi, no reliable range below 25 reports.

    • "VEHICLE PROXIMITY SENSORS BEGAN TO FLASH, DESPITE BEING THE ONLY CAR IN A FREEWAY ENTRY LANE. THERE WERE NO CARS IN FRONT OF ME, OR IN BACK OF ME, BUT MY VEHICLE'S SENSORS BEGAN TO FLASH AND THE CAR BEGAN TO BREAK AS IF PREPARING FOR A COLLISION. CAR NEVER STO…"~3,456 mi, complaint #1626994
    • "I WAS WAITING FOR A PARKING SPACE AND WAS PLACING THE CAR IN REVERSE TO GIVE MORE ROOM FOR THE PERSON TO BACK UP AND THE CAR WOULD NOT MOVE. I PUT THE CAR IN DRIVE AND AGAIN THE CAR WOULD NOT MOVE. I PLACED THE CAR IN PARK THEN BACK IN REVERSE AND THE CAR WO…"~9,500 mi, complaint #1631662
    • "METAL PLATES IN THE ROAD TRIGGER THE THE CAR'S FRONT-ASSIST SENSOR TO ACTIVATE THE AUTONOMOUS EMERGENCY BRAKING SYSTEM IN THE VEHICLE, DESPITE THE ABSENCE OF ANY OBSTRUCTION. THE RESULT IS A JARRING DECELERATION FROM ~20MPH TO A COMPLETE STOP IN A MATTER OF FE…"~10,000 mi, complaint #1654291
    • "CARS FRONT ASSIST WOULD ALARM WHILE DRIVING ON ROAD LIKE IT WAS ABOUT TO HIT SOMETHING THEN IT STARTED SAYING FRONT ASSIST NOT AVAILABLE. SENSORS ARE MALFUNCTIONING AND VW IS NOT COVERING THE COST TO FIX AND TELLING CAR OWNERS TO TURN OFF FRONT ASSIST WHEN…"~20,000 mi, complaint #1726651
    • "EMERGENCY BRAKE ENGAGES WHILE DRIVING THE CAR WITH NOTHING ELSE ON THE ROAD. DOOR LOCKED ON HER AND SHE HAD TO CLIMB THOUGHT THE PASSENGER SIDE DOOR. RECEIVED SEVERAL MORE MALFUNCTION ALERTS. TOOK THE CAR TO MY LOCAL DEALERSHIP (200 MILE ROUND TRIP). FIRST I W…"~367,000 mi, complaint #1720723
  15. #15

    brake hydraulics

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN PUTTING MY CAR IN REVERSE AND BACKING OUT OF A SPOT BRAKES MAKE A HIGH PITCH RINGING. ALSO, WHEN PARKED MUFFLER/ TAIL PIPE ON THE LEFT SIDE, IT GURGLES AS IF WATER IS BOILING IN IT. CAR IS LESS THAN A YEAR OLD."~10,000 mi, complaint #1637616
    • "STARTED VEHICLE IN MORNING WENT BACK INSIDE TO GRAB BAGS AND WATER WHILE CAR WARMED UP. CAME BACK AND SAT IN DRIVERS SEAT. CAR CENTER SCREEN NOTATED - AUTO/STOP ERROR AND CHECK ENGINE LIGHT ON. I PUT CAR IN REVERSE TO BACK OUT OF DRIVEWAY. NO BRAKES AT ALL. I…"~28,391 mi, complaint #1717087
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while attempting to park the vehicle in a handicapped parking space, the vehicle failed to stop despite the contact's foot firmly depressed on the brake pedal. As the vehicle continued to move f…"~66,000 mi, complaint #1976076
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that when depressing the brake pedal the vehicle would lunge forward. While driving approximately 40 mph and suddenly depressing the brake pedal the vehicle lurched forward and crashed into the rear…"~78,000 mi, complaint #1810505
  16. #16

    evap system

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "There is a confirmed evap recall for my year and model, recall number 20CQ. When I check against my vin, it says my vehicle has zero recalls however I have the exact symptoms and issues as described in the recall. The recall is for a faulty evap purge valve…"complaint #1895653
    • "The purge valve and hose assembly for the EVAP system has failed and is leaking gas fumes into the cabin."complaint #1940029
    • "refueling problems - early stopping of gas station fuel nozzles - then the fuel would spillback on me during the refueling at the gas station 4/10/2023 - early stopping of gas station fuel nozzles - remove and replace leak detection pump - evaporative emissi…"complaint #1970665
    • "Check engine light is on. When it’s checked it says a fuel emissions leak. Code is cleared and then turns back on a month later."complaint #1986930
    • "Car with 37540 miles check engine light came on, per the dealership the Evap purge valve and the fuel line needs to be replaced. It looks like there is an open recall “ Emissions Recall Code: 20CQ” for the same car but for some reason it excludes my car. "complaint #2022099
  17. #17

    fuel tank and lines

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while the vehicle was parked and being refueled, fuel was pouring out onto the ground. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with fuel ta…"~85,000 mi, complaint #2133723
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. Upon inspection, the contact discovered that fuel was leaking underneath the vehicle from the fuel tank. The…"~138,021 mi, complaint #2015473
  18. #18

    infotainment head unit

    3 unsafe, 4 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I'M REPORTING A POTENTIALLY DANGEROUS SITUATION WITH THE 2019 JETTA. WE TRADED IN OUR 2016 JETTA WHICH HAD A COMPLETE INFOTAINMENT VOICE ACTIVATED SYSTEM. I'D SAY "PLAY JETHRO TULL" AND THE VOICE ACTIVATION WOULD PLAY JETHRO TULL SONGS. MY EYES REMAINING ON TH…"~10,000 mi, complaint #1611362
    • "THE INFOTAINMENT SYSTEM DISPLAYS A MESSAGE SAYING 'OPERATING OUTSIDE OF NORMAL OPERATING TEMPERATURE' WHEN THE HEATER IS RUNNING, AND SHUTS OFF DISABLING ANY FUNCTIONALITY. INCLUDING BACK UP CAMERA, WHICH HAS PERSONALLY CAUSED ME TO BACK INTO A POLE AS I WAS M…"~12,000 mi, complaint #1558118
  19. #19

    timing belt or chain

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I CURRENTLY DRIVE A 2019 VW JETTA GLI 6MT. MUCH LIKE OTHER CONCERNS REPORTED, MY VEHICLE HAS ENGINE CUTTING, MASSIVE ENGINE POWER LOSS DURING THE SUMMER RESULTING IN THE VEHICLE ALMOST STALLING, AND ROUGH IDLE. I COMPLETED THE MANDATORY RECALL BACK IN DECEMBER…"~7,200 mi, complaint #1669547
  20. #20

    acceleration loss or hesitation

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "2019 JETTA SE PURCHASE DATE 9/28/19, LOUD RATTLE/VIBRATION/ SHUDDER UNDERCAR DRIVERS SIDE, ALWAYS THERE ON LIGHT LOAD ACCELERATION 1600-1800 RPM. CAR SHUDDERS UNDER LOAD 30-40 MPH, ACCELERATION DIMINISHED TO LIMP APPROX 5 SECONDS, ENGINE KEEPS RUNNING, NO ST…"~590 mi, complaint #1611305
    • "TWICE NOW ON CITY STREETS ACCELERATING FROM STOPS TO EITHER GO STRAIGHT OR TURN LEFT THE CAR HAS KIND OF STALLED OR LOST POWER CAUSING POTENTIAL CRASHES WITH ONCOMING AND REAR VEHICLES."~23,000 mi, complaint #1680961
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an i…"~119,000 mi, complaint #1891699
  21. #21

    brake pads and rotors

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "FEBRUARY 13 2021 I WAS DRIVING MY CAR BACK HOME FROM A HIKE GOING DOWN A GRID I HAD TO BREAK BECAUSE I WAS APPROACHING CARS AND MY WHEELS STARTED TO SHAKE. I TOOK MY CAR TO THE DEALERSHIP SHIP TO GET THE BREAKS INSPECTED EARLY MORNING. FOUR HOURS LATER I GET A…"~15,670 mi, complaint #1727133
    • "REAR DIRVERSIDE ROTOR SHEERED OFF CAUSING WHEEL TO LOCK-UP AND VEHICLE TO SPIN-OUT RESULTING IN IMPACT WITH CURB"~17,995 mi, complaint #1658027
    • "ROTORS WARPED TO THE POINT OF NEEDING REPAIR, AT UNDER 26000 MILES. THE CAR IS KEPT IN ARIZONA IN A DRY CLIMATE, NO RAIN, NO HILLS, MOSTLY HIGHWAY DRIVING WITH LITTLE BRAKING AND FOR THE LAST 8 MONTHS, MINIMAL USE DUE TO STAY AT HOME ORDERS. DEALER HAS NO EX…"~26,000 mi, complaint #1715806
    • "BRAKES WERE MAKING NOISE TOOK INTO DEALERSHIP TO BE CHECK OUT AND WAS INFORMED FRONT PADS LOW ON PAD LIFE AND ROTORS WARPED AND NEED REPLACEMENT ASAP. ROTORS WARPED TO THE POINT OF NEEDING REPAIR, AT 30000 MILES. THE CAR IS KEPT IN ARIZONA IN A DRY CLIMATE,…"~30,000 mi, complaint #1718691
  22. #22

    engine turbo supercharger

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that the turbo was making an abnormal loud mechanical grinding sound. There was no warning light illuminated. The vehicle was taken three times to the local dealer and the contact was informed that t…"~600 mi, complaint #1754855
  23. #23

    suspension struts shocks

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVEN'T RECEIVED ANY NOTICE FROM THE MANUFACTURER ON RECALL 19V188 - REAR AXLE COIL SPRINGS. I WAS MADE AWARE OF THE RECALL VIA THE LOCAL NEWS STATION AND WAS DIRECTED TO THE NHTSA WEBSITE, WHERE I LOOKED UP THE VIN ON MY CAR AND CONFIRMED THE RECALL. I IMME…"~8,800 mi, complaint #1555009
  24. #24

    trunk or liftgate

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TRUNK LID DOES NOT STAY OPEN ALL THE WAY UNLESS IT IS PUSHED AND LOCKED INTO PLACE. COULD KNOCK SOMEONE OUT IF YOU FORGET TO DO THIS. NEVER SEEN A DESIGN LIKE THIS. VW SHOULD ADDRESS AND FIX THIS HAZARD."~1,600 mi, complaint #1532310
    • "TRUNK HAS RANDOMLY OPENED NUMEROUS TIMES EVEN AFTER IT HAS BEEN FULLY CLOSED. THIS HAS HAPPENED WHILE I'M DRIVING OR WHILE THE CAR IS PARKED, AND THE TRUNK JUST BECOMES LOOSE AND SLIGHTLY AJAR. IMMEDIATELY AFTER, I WILL CLOSE THE TRUNK, WHICH SECURES IT, BUT…"~2,500 mi, complaint #1536760
    • "TRUNK LID DOES NOT STAY OPEN UNLESS IT IS PUSHED UP ALL THE WAY, MULTIPLE PASSENGERS WHEN USING THE TRUNK IN DIFFERENT OCCASIONS WERE HIT BY THE TRUNK LID. WHEN TRAVELING LOW SPEED ON CRUISE CONTROL VEHICLE SPEED WILL BE LOWERED WHEN GETTING CLOSE TO ANOTHE…"~9,000 mi, complaint #1507485
  25. #25

    battery and charging

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I PURCHASED THE 2019 VOLKSWAGEN JETTA IN DECEMBER OF 2018. THE VEHICLE CURRENTLY HAS ROUGHLY 50K MILES. WHEN THE INCIDENT OCCURRED IT HAD 38K MILES WHEN I FIRST NOTICED A WEIRD SMELL COMING FROM MY AIR VENTS. I WAS CURRENTLY DRIVING ON THE HIGHWAY WHEN I NOTIC…"~38,000 mi, complaint #1703214
  26. #26

    power windows and locks

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAD PARKED MY 2019 JETTA IN MY LOCKED GARAGE LAST NIGHT. WHEN I WENT TO USE THE CAR THIS MORNING, AND BEFORE I GOT INTO THE CAR, I NOTICED THAT THE DRIVER'S SIDE WINDOW WAS SHATTERED. I AM THE ONLY ONE WHO LIVES IN THE HOUSE. THE GARAGE IS ATTACHED TO THE…"~6,000 mi, complaint #1657749
    • "INTERMITTENT SMOKE SMELL COMING FROM THE LF DOOR. (10 DAYS AGO DEALER SAID OPERATING PER DESIGN AND INTENT WHEN COMPARED TO SIMILAR OR LIKE VEHICLE.) WINDOW SEAL HAS COME COME OFF 4 TIMES. LAST NIGHT CAR HAD BEEN PARKED AROUND 5AM AND WHEN I WENT OUT TO THE C…"~16,200 mi, complaint #1704683
    • "WHEN GRABBING THINGS FROM INSIDE THE VEHICLE THROUGH AN OPEN WINDOW, PUSHING YOUR BODY AGAINST THE DOOR WITH KEYS IN A POCKET MAY COST THE VEHICLE TO THINK THAT YOU ARE PUSHING ON THE DOOR LOCK BUTTON AND HENCE CLOSING THE WINDOWS WHEN YOU ARE RETRIEVING THING…"~23,000 mi, complaint #1619768
  27. #27

    sunroof

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY SUNROOF EXPLODED WITH NO IMPACT FOR NO REASON."~1,000 mi, complaint #1561747
    • "SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO PIECES WHILE MOVING."~25,000 mi, complaint #1634211
  28. #28

    wiper and washer

    1 unsafe, 4 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WIPER BLADES RANDOMLY START GOING. WIPER ARM IS IN OFF POSITION, IT IS NOT RAINING. SCARES ME WHEN DRIVING."~7,500 mi, complaint #1632145
    • "WINDSHIELD WIPERS ON MEDIUM AND HIGH SETTINGS, HITS A PILLAR AND MAKE A LOUD TAPPING METALLIC EVERY WIPE. IT'S A POOR QUALITY SOUND THAT GETS WORSE AT HIGHWAY SPEEDS BECAUSE OF ADDED WIND STRESS TO WIPERS. MY 2005 BEATER NISSAN SENTRA WIPERS OPERATING SOUNDS L…"~12,000 mi, complaint #1525887
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated while driving 55 MPH, the windshield wipers independently activated without any waring. The vehicle was taken to the dealer, but the dealer stated that no failure was found; however, the failure reoc…"~20,000 mi, complaint #1857871
  29. #29

    lighting exterior

    1 broken, 3 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT JUST PURCHASED THE VEHICLE AND STATED THAT THE HEADLIGHTS WERE FAULTY. THE VEHICLE WAS TAKEN TO SHEEHY VOLKSWAGEN OF SPRINGFIELD ([REDACTED ADDRESS], SPRINGFIELD, VA 22150, [REDACTED PHONE]), BUT AFTER…"complaint #1502414
    • "THE CAR IS EQUIPPED WITH AN AUTOMATIC HEADLIGHT SYSTEM THAT SWITCHES ON THE HEADLIGHTS UNDER CONDITIONS OF DARKNESS. HOWEVER, THE CAR HAS NO PROVISION TO PROVIDE THE DRIVER WITH FEEDBACK AS TO WHETHER THE HEADLIGHTS ARE ACTUALLY ON OR OFF AT ANY GIVEN MOMENT.…"complaint #1563076
    • "The contact's wife owns a 2019 Volkswagen Jetta. The contact's wife started noticing that the passenger’s side headlight had started to dim while driving. His wife took the vehicle to a dealer where she was informed that the passenger’s side headlamp needed to…"complaint #1772396
    • "Passenger side daytime running light LED has gone dim. This reduces the visibility of the vehicle in daytime conditions. The dealer has confirmed that the light is bad but the manufacturer says since there is no active recall for it, it is not covered. "complaint #1913013
  30. #30

    seatbelt and pretensioner

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "REAR PASSENGER SEAT BELT CAME UNBUCKLED WHILE DRIVING DOWN THE ROAD AFTER HITTING THE BREAKS TO STOP UNEXPECTEDLY. MY DAUGHTER WENT FLYING INTO THE BACK OF THE FRONT PASSENGER SEAT, NOW THE BUCKLE WILL NOT KEEP A LATCH."~14,000 mi, complaint #1692571
    • "The contact owns a 2019 Volkswagen Jetta. The contact while driving at 40 MPH and attempting to accelerate, the vehicle would not accelerate. After a couple of minutes, the vehicle eventually responded and increased in speed. The vehicle was taken to the deale…"~60,000 mi, complaint #1829406
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that the front driver’s and front passenger’s side seat belts failed to remain buckled while driving with the seat belt warning light illuminated. The vehicle was taken to the dealer who confirmed th…"~75,000 mi, complaint #1953525
  31. #31

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "NOISE ON DRIVELINE 25 TO 35 UNDER LIGHT THROTTLE ESPECIALLY IN ECO MODE. SOUNDS LIKE METALLIC RATTLE. MOMENTARILY LOSES POWER AT THAT TIME. ALSO, WHEN IN ANY SELECTION EXCEPT SPORT MODE IT DOESN'T SHIFT DOWN UNY GEARS UNTIL ALMOST WOTH THROTTLE FLOORED. THEN…"~9,000 mi, complaint #1718705
  32. #32

    heater core and blower

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ON VERY COLD DAYS (BELOW 10 DEGREES F), THE CAR DOES NOT PRODUCE HEAT. MY WIFE DROVE IT 20+ MINUTES WITHOUT THE TEMPERATURE GAUGE EVER MOVING. THIS PROBLEM POSES A SAFETY THREAT BECAUSE OF INABILITY TO DEFROST THE FRONT WINDSHIELD, AND THREAT OF HYPOTHERMIA.…"~5,075 mi, complaint #1565559
    • "TL* THE CONTACT OWNS A 2019 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FRONT WINDSHIELD DEFOGGER FAILED TO DEFOG THE WINDSHIELD AND THE COOLANT LEVEL NEVER REACHED NORMAL OPERATING TEMPERATURE. THE CONTACT TOOK THE VEHICLE TO BILL JACOBS VOLKSWAGEN ([REDACT…"~10,000 mi, complaint #1726415
  33. #33

    interior trim

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "INTERIOR TRIM PIECE BELOW THE INFOTAINMENT CENTER IS DEFECTIVE. IT BEND OUTWARD LEAVING A 1 INCH GAP BETWEEN TRIM PIECE AND THE DASH. TAKEN TO VW DEALER AND IT IS COVERED UNDER WARRANTY FOR DEFECTIVE PIECE."~6,000 mi, complaint #1660799
    • "THE PASSENGER SIDE INDOOR, DOOR HANDLE IS A STICKER AND NOT AN ACTUAL CHROME HANDLE. THE STICKER HAS PEELED OFF THE BOTTOM, CREATING SHARP EDGES. I HAVE CUT MY FINGERS WHEN OPENING THE DOOR TWICE NOW. THE HANDLES ALL SHOULD BE REPLACED."~20,000 mi, complaint #1645693
    • "FRONT PASSENGER DOOR PANELS RATTLE A LOT WHEN PLAYING MUSIC. MAKES IT IMPOSSIBLE TO DETERMINE WHETHER OR NOT THE RATTLING IS FROM THE DOOR OR SOME OTHER SAFETY CRITICAL COMPONENT OF THE CAR"~52,000 mi, complaint #1714534
  34. #34

    key fob and immobilizer

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAVE HAD MANY ISSUES WITH THE KEY FOB. IT IS OFTEN VERY DIFFICULT TO LOCK OR UNLOCK THE CAR UNLESS I AM WITHIN 5 FEET OF IT AND THE CAR DOES NOT RESPOND WELL TO THE FOB SIGNAL. ADDITIONALLY, ON NUMEROUS OCCASIONS WHILE THE FOB HAS BEEN IN MY POCKET, DUE TO…"~500 mi, complaint #1673040
    • "IVE HAD THE CAR ABOUT TWO OR THREE WEEKS. THE KEY STRUGGLES TO TURN WHEN IN THE IGNITION, EVEN WHEN I HAVE MY FOOT ON THE BRAKE. SOMETIMES IT TURNS ON JUST FINE AND SOMETIMES THE KEY ABSOLUTELY REFUSES TO TURN WHEN IN THE IGNITION SWITCH. ITS AS IF IM PUTTING…"~24,500 mi, complaint #1619316
  35. #35

    software or update

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • ""HILL HOLD ASSIST" DOES NOT DISENGAGE QUICKLY IN MANUAL TRANSMISSION VEHICLES WHEN STOPPED FACING UP AN INCLINE CAUSING THE DRIVER TO EITHER STALL THE VEHICLE POTENTIALLY IN DANGEROUS SITUATIONS OR BURN THE CLUTCH WHILE ATTEMPTING TO GET THE VEHICLE MOVING CAU…"~9,000 mi, complaint #1571845
    • "I SUSPECT THAT MY 2019 VW JETTA COMPUTER SYSTEM/CAR WAS HACKED/DRIVEN REMOTELY ON 12/3/2019 THAT CAUSED AN ACCIDENT (PHOTOS ATTACHED) THAT LED TO MY CAR BEING A TOTAL LOSS. I SUSTAINED INJURIES AND WAS TAKEN BY AMBULANCE TO THE LOCAL ER FROM THE ACCIDENT. THIS…"~30,000 mi, complaint #1687792
  36. #36

    steering column

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The steering lock has miraculously failed and several other individuals have made this complaint. VW advised this is a known issue but has not issued a recall to have this fixed. Instead, we are forced to pay thousands to fix their mistake when it came to manu…"complaint #1985351
    • "Car won't start due to steering lock issue"complaint #2078118
    • "Steering column lock went out while driving causing the steering to be lose and as soon as vehicle stopped it shut off and wouldn’t restart."complaint #2202683
  37. #37

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE CRUISE CONTROL DOES NOT DISENGAGE WHEN THE CLUTCH PEDAL IS TAPPED OR FULLY PRESSED. AS SOON AS THE CLUTCH IS RELEASED THE CAR RESUMES THE PREVIOUS SET SPEED. THIS BEHAVIOR WHICH IS INCONSISTENT WITH ANY STANDARD VEHICLE I HAVE EVER DRIVEN CREATES AN UNSAFE…"complaint #1500593
    • "THE JETTA DOES NOT MAINTAIN SPEED WHEN CRUISE CONTROL IS ENGAGED. THE JETTA INCREASES SPEED UP TO AN INCREASE OF 20 MILES AND HOUR, WITH CRUISE CONTROL ENGAGED WHILE GOING DOWN HILL."complaint #1508202
  38. #38

    door latch and hinge

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AFTER A COUPLE OF MONTHS OF OWNERSHIP, THE VEHICLE DEVELOPED WATER LEAKS THROUGH THE REAR DOOR HANDLES WHEN THE CAR WAS STATIONARY. WHENEVER IT RAINED, WATER GOT INTO THE DOOR LOCK LATCH MECHANISMS AND WATER WAS POOLING BETWEEN THE INNER AND OUTER DOOR SEALS.…"~1,489 mi, complaint #1532395
    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that the upper left corners on both the driver and passenger side doors of the vehicle would bend outward upon opening the doors. While the contact's husband was stepping down from a curb to enter th…"~35,000 mi, complaint #1932792
  39. #39

    fluid leak unspecified

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "CAR WAS BOUGHT BRAND NEW. AFTER 6 WEEKS OF DRIVING AND APPROX 1,200 MILES NOTICED LEAKING OIL IN THE GARAGE. TOOK IT TO THE DEALER. TRANSMISSION SEAL NEEDS TO BE REPLACED AND IT COULD TAKE 2-3 DAYS DEPENDING ON THE AVAILABILITY OF THE PARTS."~1,200 mi, complaint #1534817
    • "1. 1800 MILES-TRANSMISSION FLUID LEAK, THE SERVICE PEOPLE TOLD ME IT WAS A KNOWN PROBLEM WITH 2019 JETTAS, REPAIR TOOK 2 MONTHS 2. HEATER DOESN'T BLOW OUT WARM AIR WHEN TRAVELING UNDER 40 MPH, EVEN AFTER 18 MILES OF DRIVING 3. GRINDING/CROAKING NOISE LIKE A…"~1,800 mi, complaint #1543929
  40. #40

    instrument cluster

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "On my recent drive on the 2019 Jetta, I was traveling at a speed of 10-15 miles when all of a sudden the dashboard went blank, including the turn signals, side, and front warning indicators. Though the car continued to be in motion, it was very disturbing to d…"complaint #1827998
    • "The electronic dashboard does not display critical information like speed, engine RPM, engine warning lights, etc. The electronic dashboard stopped working and remains a black screen with no information about vehicle speed and other important infomation avail…"complaint #2231934
  41. #41

    mirror

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE PLASTIC CAPS ON SIDE MIRRORS (BOTH DRIVER AND PASSENGER) ARE INCREDIBLY UNSTABLE AND ARE AT RISK OF FLYING OFF OF THE VEHICLE. I WAS DRIVING ON THE FREEWAY DURING A WINDY DAY WHEN THE PLASTIC CAP FROM THE DRIVER'S SIDE MIRROR FLEW OFF. THE MIRROR/CAP HAD N…"~40,000 mi, complaint #1732736
  42. #42

    parking brake

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE I HAVE BEEN DRIVING IN HEAVY TRAFFIC AT OR ABOUT 20 MPH, MY PARK BRAKE COMES ON AND MY VW COMES TO A DEAD STOP AND ALMOST ALWAYS GET INTO AN ACCIDENT. CARS BEHIND ME GET MAD AND START HONKING. IT'S HAPPEN TO 3 TIMES NOW AND ONCE TO THE MECHANIC THAT STAT…"~25,000 mi, complaint #1596725
  43. #43

    steering electric assist

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The power steering on my vehicle malfunctioned, never giving me a warning as stated in the owner manual with a yellow steering light. As I was coming down a hill, the red steering light came on accompanied with a loud beep, and I lost power steering, nearly c…"complaint #2009957
    • "On the dashboard there’s an message saying “Error: Steering Lock” and it won’t let me turn on the car."complaint #2153910
  44. #44

    steering rack mechanical

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The hill start assist is dangerous. Unlike most hill start assists, the one in this car doesn’t let go when you release the clutch, it waits about 2-3 seconds every time. I’ve had several incidents with this but just recently I was starting on a not very steep…"complaint #1770723
    • "On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repai…"complaint #1816753
  45. #45

    tire failure

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "205/60 R 16 I was driving on the Loop 101 South in Scottsdale, Arizona going highway speeds when I heard my passenger side rear tire explode. There were no preceding warning lights or tire pressure warnings before it happened. I pulled over and say that the si…"complaint #1925146
    • "I purchased a set of 4 Kumho tires on my vehicle on 9-24-24 when the vehicle had approximately 62,710 miles. On [XXX] with approximately 78,922 miles on the vehicle, I was informed that all the tires were cracked, they showed me in between the tread and they s…"complaint #2212634
  46. #46

    tpms

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a dealer where the sensor was reset; however, the failure recurred. The manufacturer was made aware of the failure. The failure m…"~60,000 mi, complaint #1865036
  47. #47

    abs module

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN DRIVING AT LOW SPEEDS, ESPECIALLY FROM A STOP, THERE IS A SLIGHT GRINDING NOISE THAT SOUNDS LIKE IT COMES FROM THE DRIVETRAIN. IT ONLY HAPPENS BETWEEN ANYWHERE FROM 25-40 MPH AND IT DOESN'T MATTER HOW HARD OR EASY ACCELERATION IS HAPPENING. I TRIED TAKING…"~1,500 mi, complaint #1590942
  48. #48

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "While using the lane keeping assistance function, driving at night, if a vehicle in the oncoming lane has bright lights or a larger vehicle with lights mounted higher, the system will pull sharply into the oncoming traffic and will, if not corrected, cross ove…"complaint #1780786
  49. #49

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care."complaint #1889948
  50. #50

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales r…"complaint #1902750
  51. #51

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY 2019 JETTA BEGAN EXPERIENCING BREAKING PROBLEMS IN LESS THAN 2 MONTHS AFTER PURCHASING THE VEHICLE. AFTER INITIAL START AND DRIVE AT IDLE, THE BREAKING PEDAL PRESSURE WAS ERRATIC AND CAUSING THE CAR TO SLAM TO A COMPLETE STOP. THIS CONDITION ONLY SEEMS TO O…"complaint #1608343
  52. #52

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Volkswagen Jetta. The contact stated that after the vehicle was taken to the dealer for a software update; after the software update was performed, the HVAC system failed to operate as designed. The contact stated that the heater would…"~40,000 mi, complaint #1803575
  53. #53

    differential

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "GEAR OIL LEAKING BETWEEN VAQ DIFFERENTIAL AND TRANSMISSION. VW DEALERSHIP ALREADY REPLACED SEALS UNDER WARRANTY. DIFFERENTIAL IS STILL LEAKING GEAR OIL."complaint #1619157
  54. #54

    engine cooling

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE HAS 30,000 MILES ON IT AND THE CHECK COOLANT LEVEL WARNING LIGHT HAS BEEN COMING ON. TOOK IT TO THE DEALERSHIP AND FIRST WAS TOLD IT HAD A COOLANT LEAK AND NEEDED A NEW THERMOSTAT. A LITTLE LATER THE DEALERSHIP THEN APOLOGIZED AND SAID THAT WAS FOR A…"~30,000 mi, complaint #1718683
  55. #55

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was a…"complaint #2038368
  56. #56

    fuel pump

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so…"complaint #2044041
  57. #57

    lighting interior

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "INTERIOR AMBIENT LIGHTING ISSUE ON 2019 JETTA GLI AUTOBAHN: THE AMBIENT LIGHTS INCONSISTENTLY LIGHT UP DURING SOME STARTS. IN SOME CASES, NONE COME ON. IN OTHER CASES, SOME # OF THE 6 ZONES WILL COME ON. ATTACHED ARE PICS WHERE THE DRIVER SIDE PANEL AND CENT…"~4,000 mi, complaint #1619693
  58. #58

    throttle and pedal

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When engaging the gas pedal, it broke off during travel, requiring a need to pull over. Gas pedal is entirely plastic and contains no metal parts."complaint #2163442
  59. #59

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I JUST PURCHASED A 2019 JETTA R LINE AND SINCE DAY ONE I HAVE A GRINDING NOISE COMING FROM THE TRANSFER CASE OR THE TRANSMISSION. IT'S ALWAYS THERE AT AROUND 50KM/PER HOUR FOR ABOUT 2 SEC. LIKE MANY OTHERS SAID IT DOESN'T FEEL RIGHT FOR ME. I HOPE VW WILL TAKE…"complaint #1554588
  60. #60

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CAR WILL STALL OUT WHEN COMING TO A STOP WHILE IN MANUAL MODE OF DSG TRANSMISSION, WITH START/STOP DEACTIVATED. DRIVER IS PLACED IN A DANGEROUS SITUATION, MUST PUT THE CAR IN PARK TO RESTART VEHICLE."complaint #1603276
  61. #61

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE WHEELS FILL WITH SNOW ON THE INSIDE AND WHEN YOU GO TO DRIVE THE CAR IT IS SO UNBALANCED YOU CAN ONLY GO 30-40MPH. FIRST TIME DROVE IT TO THE DEALER AND THEY SAID IT WAS BECAUSE IT STICKS ON THE BACKSIDE/INSIDE AND HAD TO BE SPRAYED OUT WITH HOT WATER. T…"~6,000 mi, complaint #1544665

NHTSA investigations

Search NHTSA's own recall and complaint database for VOLKSWAGEN JETTA directly.