2017 VOLKSWAGEN JETTA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    fuel tank and lines

    1 stranded, 18 unsafe

    19
    incidents

    Commonly reported, insufficient mileage data - n=11, median 61,000 mi, no reliable range below 25 reports.

    • "MY VEHICLE IS UNDER RECALL BECAUSE MY FUEL RAIL BOLTS CAN BECOME LOOSE CAUSING A FUEL LEAK AND A FIRE. I DO NOT FEEL SAFE ALLOWING MY DAUGHTER TO DRIVE MY VEHICLE GOING BACK AND FORTH TO COLLEGE. I HAVE CONTACTED VOLKSWAGEN CORPORATE CONCERNING A LOANER VEHIC…"~36,900 mi, complaint #1716449
    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V648000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED AUTONATION VOLKSWAGEN COLUMBUS (3000…"~51,400 mi, complaint #1707069
    • "THIS 2017 JETTA HAD A MASSIVE AMOUNT OF GASOLINE SPRAYING FROM THE FUEL RAIL WHICH WAS CAUSED BY POORLY INSTALLED FUEL RAIL BOLTS. THE CAR WAS TOWED TO A CERTIFIED VW DEALERSHIP ON NOV 11TH FOR REPAIR OF THIS DOCUMENTED MANUFACTURER DEFECT. THE CAR REMAINS I…"~61,000 mi, complaint #1715926
    • "I START TO SMELL GAS COMING OUT MY AC AN THEN THE CAR START SLOWING DOWN AN WHEN I HIT THE GAS PEDAL TO SPEED UP IT DOESN'T GO PASS 2000 RPM DRIVING ONLY LIKE 15MPH SO I STOP THE CAR AN TURN THE IGNITION OFF AN WHEN I GO BACK TO STARTING THE CAR IT WOKE START…"~64,853 mi, complaint #1569388
    • "The contact owns a 2017 Volkswagen Jetta. The contact stated while the vehicle was parked, the contact noticed fuel leaking from under the hood of the vehicle. The check engine, and electronic power control warning lights were illuminated. The vehicle was towe…"~114,000 mi, complaint #2027242
  2. #2

    airbag system

    16 unsafe

    16
    incidents

    Commonly reported, insufficient mileage data - n=13, median 23,000 mi, no reliable range below 25 reports.

    • "THE PASSENGER SIDE AIRBAGS DEPLOYED WITHOUT PROVOCATION IN THE CAR I HAD JUST PURCHASED ON MARCH 21, 2017. I HAD JUST PULLED TO A STOP TO ALLOW A PASSENGER TO DISEMBARK IN THE PARKING LOT OF A CONVENIENCE STORE. THE AIRBAGS DEPLOYED MAKING A HORRIFIC NOISE AND…"~800 mi, complaint #1374503
    • "I HAVVE BEEN HAVING ELECTRICAL ISSUES THE PAST THREE-FIVE MONTHS ON THIS VEHICLE TODAY WHEN IN A CAR ACCIDENT THE AIR BAG LIGHTS CAME ON BUT NO AIR BAGS DEPLOYED FIRE AND RESCUE SIAD THEY SHOULD HAVE DEPLOYEED. THE RADIO WOULD TURN ON AND OFF AND SOMETIMES THE…"~17,000 mi, complaint #1468929
    • "I JUST BOUGHT A USED 2017 VOLKSWAGEN JETTA GLI A MONTH AGO, AND THE AIRBAG LIGHT JUST ILLUMINATED THIS PAST FRIDAY, ALONG WITH NO STEERING WHEEL CONTROLS WORKING, AND NO HORN. I CALLED THE PLACE WHERE I PURCHASED IT FROM, AND THEY PRETTY MUCH SAID OH WELL. THI…"~23,000 mi, complaint #1651383
    • "TL* THE CONTACT OWNED A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 10-15 MPH IN TRAFFIC ON THE FREEWAY, ANOTHER VEHICLE SLAMMED ON THE BRAKES. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE FRONT BUMPER OF THE CONTACT'S VEHICLE WAS DAMAGED. THE AIR B…"~32,000 mi, complaint #1616181
    • "The contact owned a 2017 Volkswagen Jetta. The contact stated that while her daughter was driving at approximately 40 MPH, the vehicle struck a deer. The contact's daughter lost control of the vehicle, crashing head-on into a tree. No warning light was illumin…"~140,000 mi, complaint #2036960
  3. #3

    engine internal

    2 stranded, 7 unsafe, 1 annoyance

    10
    incidents

    Commonly reported, insufficient mileage data - n=16, median 68,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING, THE CONTACT NOTICED THAT THE APC ENGINE CONTROL INDICATOR ILLUMINATED, WHICH MEANT THAT THE ENGINE NEEDED TO BE CHECKED IMMEDIATELY AT A DEALER. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR…"~34,836 mi, complaint #1597525
    • "I HAVE A VOLKSWAGEN JETTA GLI 2.0 TURBO. IT CURRENTLY HAS 55,000. I AM HAVING A PROBLEM ON INITIAL START WHERE BY IT RUNS ROUGH, SOMETIMES STALLS AT IDLE AND SOMETIMES STALLS ON INITIAL ACCELERATION. THIS STARTED AS A 30 DAY PROGRESS OF GETTING WORSE. NOW…"~55,000 mi, complaint #1580296
    • "ENGINE LIGHT CAME ON 11/05/2020 GOT IT CHECKED AND A OIL CHANGE BECAUSE IT WOULD BE DUE WITHIN 500 MORE MILES, THESE CODES CAME UP MB2, BR80, MA28, P068A. CAR IS RUNNING FINE BUT MY ENGINE LIGHT IS STILL ON."~69,120 mi, complaint #1704910
    • "The contact owns 2017 Volkswagen Jetta. The contact stated that while the vehicle was parked, the vehicle failed to turn off while turning the key to the off position in the ignition switch. There was no warning light illuminated. The vehicle was taken to an i…"~89,000 mi, complaint #2026935
    • "The contact’s daughter owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was running rough and seized. The contact stated that his daughter smelled fuel that was leaking from the vehicle. The vehicle was towed to an independent mechanic who sta…"~108,000 mi, complaint #1980829
  4. #4

    engine stall or no start

    2 stranded, 8 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=15, median 49,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WHEELS SEIZED WHICH RESULTED IN THE VEHICLE HITTING THE SIDE WALK WHILE BEING OPERATED APPROXIMATELY 20 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SALV…"~5,000 mi, complaint #1436213
    • "BRAND NEW JETTA WITH ABOUT 8000 MILES. AFTER ABOUT 20-[REDACTED ADDRESS] DRIVING RATTLES AND STALLS ON SURFACE STREET. HAD TWO "JUST MISSED" ACCIDENTS TRYING TO MAKE LEFT TURN THE LAST COUPLE OF WEEKS. HAVE TAKEN IT TO DEALER TWICE. THEY TELL ME CAN'T FIND ANY…"~8,000 mi, complaint #1405197
    • "THE CAR LOST POWER ON A CITY STREET AT ABOUT 40 MPH THEN MY SON COULDN'T STEER OR BRAKE. ALL DASH LIGHTS WERE FLASHING SO WE HAVE NO IDEA WHAT IS REALLY WRONG. TRYING TO GET OFF OF THE ROAD HE WENT INTO A DITCH. THE RADIATOR WAS BUSTED/LEAKING SO HE HAD TO GET…"~61,500 mi, complaint #1673738
    • "MY CAR IS STALLING UPON STARTING INTERMITTENTLY FOR THE LAST 2 MONTHS. I HAVE READ SEVERAL PLACES ABOUT PEOPLE HAVING AN ISSUE OF HAVING CARS OF THIS YEAR STALLING WHILE DRIVING WHICH IS EXTREMELY DANGEROUS. I AM FEARFUL MY ISSUE COULD TURN INTO THIS. I HAVE T…"~65,000 mi, complaint #1403067
    • "The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign: 20V648000 (Fuel System, Gasoline). The vehicle was repaired. The contact stated that while driving at approximately 10 MPH, the vehi…"~65,000 mi, complaint #1941666
  5. #5

    brake hydraulics

    7 unsafe, 1 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=11, median 9,500 mi, no reliable range below 25 reports.

    • "I NEEDED TO MAKE A LEFT HAND TURN FROM A STREET INTO A COMPLEX, WAS STILL MOVING AT APPROXIMATELY 25MPH AND WHEN I WENT TO APPLY THE BRAKES, THE VEHICLE WAS NOT SLOWING OR STOPPING. AS I CONTINUED TRYING TO MAKE THE TURN, THE VEHICLE DID NOT SLOW DOWN UNTIL I…"~4,500 mi, complaint #1442195
    • "I WAS DRIVING DOWN A BUSY CITY STREET, GOING ABOUT 30 MPH. I NOTICED THE CAR IN FRONT OF ME WAS STOPPED FROM 100 FEET BACK AND I SLAMMED ON MY BRAKES. MY CAR DID NOT STOP, IT DID NOT SLOW DOWN AT ALL. THE WEATHER WAS WARM, THE ROAD WAS DRY AND IT WAS LIKE TR…"~9,500 mi, complaint #1626909
    • "WHENEVER DRIVING IN RAIN BREAKS GIVE OUT AND FEELS BUMPY. TODAY I WAS DRIVING TO SCHOOL AND I STARTED TO BREAK FOR A LIGHT AND ALMOST REAR-ENDED THE CAR IN FONT OF ME BECAUSE MY BREAKS WOULDN'T BREAK. I WAS GOING 55 MPH."~40,000 mi, complaint #1609046
    • "The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 20 MPH, the brake pedal was depressed and traveled down to the floorboard; however, the vehicle responded as needed. The traction control warning light was illuminated. The vehicle was…"~84,000 mi, complaint #2048610
    • "TAKARA RECALL- MY BRAKES JAMMED UP AND WOULD NOT STOP, WHICH RESULTED IN A VEHICLE COLLISION ON NOVEMBER 29, 2018. I TRIED PRESSING THE BRAKES, HOWEVER, THEY JUST WOULD NOT STOP. I WAS DRIVING HOME ON A CITY STREET. THEY HAD DONE THIS AFTER I GOT THEM SERVIC…"~98,107 mi, complaint #1553733
  6. #6

    other

    3 unsafe, 2 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "CAR CAN BE TURNED OFF EVEN IF THE VEHICLE IS NOT IN PARK. THE CAR WAS TURNED OFF WHILE STILL IN DRIVE UNBEKNOWNST TO THE DRIVER. THIS RESULTED IN THE CAR ROLLING INTO ANOTHER VEHICLE IN A PARKING LOT. THIS COULD HAVE CAUSED A LOT OF DAMAGE TO PEDESTRIANS AND O…"~39,000 mi, complaint #1742960
  7. #7

    suspension struts shocks

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Volkswagen Jetta. The contact stated that while driving at 55 MPH, he heard an abnormal rattling noise and experienced difficulty steering the vehicle. There was no warning light illuminated. As the contact attempted to pull over to ins…"~99,000 mi, complaint #1795884
  8. #8

    wiring harness

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I HAVE NOTICE SINCE PURCHASING THE CAR IT HAS ISSUES WITH MILEAGE AND CORRECT HAS TO MILEAGE. I SPOKE WITH BE WHEN FIRST GETTING IT AND THE SERVICE WORKER ACKNOWLEDGED THE ISSUE BUT DID NOT FIX IT. IT IS STILL A PROBLEM NOW. YOU CAN FILL THE TANK UP GO A MILE…"~75,000 mi, complaint #1640786
  9. #9

    acceleration loss or hesitation

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING THE VEHICLE, IT LOST POWER. THE CONTACT HAD TO GUIDE THE VEHICLE TO THE SHOULDER OF THE HIGHWAY AND NARROWLY AVOIDED A COLLISION. THE VEHICLE WAS TAKEN TO SEASIDE VOLKSWAGEN (1725 AUTO CENTER PKWY, SE…"~6,500 mi, complaint #1567777
    • "2017 VW JETTA 1.4L GAS ENGINE JOLTS WHEN PRESSING OR DEPRESSING ACCELERATION PEDAL UNDER 20MI/H. BRAKES TO A SUDDEN STOP (NOT SMOOTH) WHEN BRINGING CAR TO A COMPLETE STOP."~10,000 mi, complaint #1438133
  10. #10

    fuel injector

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THAT THE BOLTS THAT SECURE THE FUEL LINES DETACHED. THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE CABIN AND AROUND THE VEHICLE. THE CONTACT STATED THAT WHEN HE TURNED ON THE AIR CONDITIONING…"~50,000 mi, complaint #1718243
    • "I WAS ACCELERATING FROM A 40 MPH ZONE TO A [REDACTED ADDRESS] WHEN THE CAR BEGAN TO SPUTTER AND THEN ENTER A LIMP MODE. I WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD AND COULD SMELL A STRONG ODOR OF GAS. I RAISED THE HOOD TO SEE AN OVERWHELMING AMOUNT O…"~61,000 mi, complaint #1708385
    • "I WAS DRIVING DOWN THE FREEWAY AT 70 MPH AND THE CAR LOST ALL POWER. THE CHECK ENGINE CODE CAME ON AS WELL AS THE EPC LIGHT. THE CAR WOULD TRY TO START BUT WOULD RUN VERY ROUGHLY. WHEN I GOT IT HOME I STARTED IT AND NOTICED FUEL POURING FROM THE FUEL RAIL"~90,000 mi, complaint #1731986
  11. #11

    horn

    3 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2017 Volkswagen Jetta. The contact stated while operating the vehicle, it was discovered that the horn was inoperable and there was no longer an audible sound while activated. The vehicle was taken to the local dealer who was unable to dupli…"~15,000 mi, complaint #1749091
    • "PURCHASED NEW 2017 VW JETTA FROM THE DEALER. ALWAYS KEEP UP WITH THE SERVICE. ALARM HORN HAS BEEN INTERMITTENTLY WORKING AND FINALLY WENT OUT AT 43000 MILES. AFTER READING MANY MESSAGE BOARDS SEEMS LIKE AN ONGOING ISSUE ON MANY NEW MODELS WITH LOW MILES."~43,000 mi, complaint #1676090
  12. #12

    seatbelt and pretensioner

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2017 Volkswagen Jetta. The contact stated that upon picking up his vehicle from the dealer, the air bag warning light illuminated. The mechanic informed him that the failure was related to the driver’s side seat belt and was not covered unde…"~39,000 mi, complaint #1881447
  13. #13

    steering rack mechanical

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WHEN TURNING THE STEERING WHEEL IT CLICKS AS IF SOMETHING IS LOOSE. DEALERSHIP HAS REPLACED AIRBAG AND CLOCK SPRING TWICE, STEERING WHEEL STILL CLICKS."~2,000 mi, complaint #1430566
    • "PURCHASED VEHICLE NEW. AFTER APPROXIMATELY 15,000 MILES, VEHICLE BEGAN TO PULL TO RIGHT UPON ACCECLERATION. (TURBO ENGINE.) TOOK TO ALL 3 DEALERSHIPS IN THE LAS VEGAS/HENDERSON AREA MULTIPLE TIMES. PUT FOUR NEW MICHELEN TIRES ON IN NOVEMBER, 2018. THE PULL…"~15,000 mi, complaint #1547206
    • "STEERING WHEEL LOCKED WHILE DRIVING CAR, LOCKED FOR 40 SECONDS WHILE TURNING TO RIGHT."~21,145 mi, complaint #1499356
  14. #14

    transmission automatic

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "UPON PLACING IN REVERSE, THE ENGINE BOGS DOWN, LOWERING THE FRONT END OF THE VEHICLE AND CAUSES A BAD VIBRATION. SHIFTING INTO ANY OTHER GEAR FROM REVERSE CAUSES A HARD JERKING MOTION AS IF IT HAS TROUBLE RELEASING FROM REVERSE GEAR. THIS IS WORSE UPON JUST ST…"~18,700 mi, complaint #1513375
    • "I WAS RELEASING THE BREAK WHEN I FOUND THAT RELEASING THE BRAKE CAUSES THE TRANSMISSION TO GO INTO A NEUTRAL STATE ALMOST HITTING THE BACK OF ANOTHER CAR AS WELL AS ROUGH AS SHIFTING CAUSING THE CAR TO BE UNSAFE"~41,000 mi, complaint #1651230
  15. #15

    transmission manual clutch

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CLUTCH FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (GUNTHER VOLKSWAG…"~5,300 mi, complaint #1466676
    • "HEADED EAST ON HIGHWAY 50 IN CARSON CITY, NV AFTER HAVING STOPPED AT TRAFFIC LIGHT. WOULD NOT SHIFT FROM 4TH TO 5TH GEAR. FOUND CLUTCH NOT WORKING. HAD TO STOP, TURN ENGINE OFF AND MOVE GEAR TO 3RD. STARTED ENGINE & DROVE HOME, HAVING TO TURN IGNITION OFF…"~36,800 mi, complaint #1523749
  16. #16

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AS I BRAKED FOR A STOP SIGN IN MY TOWN, THE CAR BEHAVED AS IF ON ICE OR SNOW, IT WASN'T. THE LIGHT WITH THE SKIDDING CAR, THE ABS LIGHT, AND THE AIRBAG LIGHT CAME ON. AS I CONTINUED, IT HAPPENED TWICE MORE ON MY WAY HOME."~23,815 mi, complaint #1733266
  17. #17

    ac compressor and refrigerant

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "GASES DEL VEHCULO ENTRAN A TRAVS DEL AIRE ACONDICIONADO.EL VEHCULO EST EN FUNCIONAMIENTO AL EMITIR ESTOS GASES TOXICOS.IN MOTION."~6,690 mi, complaint #1459421
  18. #18

    adas adaptive cruise

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I PURCHASED MY VEHICLE NEW AT 19,000 MILES THE ADAPTIVE CRUISE CONTROL SYSTEM HAS FAILED WHICH ALSO CONTROLS THE AUTONOMOUS BRAKING, THE EXTRA 2500 DOLLARS FOR THIS SYSTEM IS USELESS, AND WILL NOT HOLD A RE-CALIBRATION. "complaint #1480164
    • "Many fault lamps lite up on panel. List: Brake light, Adaptive cruise control, ASC, Power steering lamp, Seat belt lamp and sometimes the seat belt alarm goes off when seat belt is clicked IN!,ABS,Air bag lamp is intermittent,EPC lamp is intermittent. Problems…"complaint #1847495
  19. #19

    control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VEHICLE WAS PURCHASED WITH CHECK ENGINE LIGHT ON, RETURNED TO DEALERSHIP AND WAS TOLD IT WAS THE GAS CAP. THE VEHICLE WAS STALLING AFTER THAT. VEHICLE STALLED WHILE DRIVING ON PARKWAY, ALL OF THE DASH LIGHTS CAME ON AND THE ABILITY TO BRAKE AND STEER WAS GONE…"~1,100 mi, complaint #1442776
    • "A RANDOM NOTICE APPEARS ON THE DASH DISPLAY, "DRIVER ASSISTANCE BUTTON IS DISABLED". THEN WINDSHIELD WIPERS RANDOMLY ACTIVATE, DOOR LOCKS CLICK LOCKED AND UNLOCKED, AND CRUISE CONTROL DISABLES ALL WHILE DRIVING. HIGH BEAMS NO LONGER FUNCTION AND OCCASIONALLY A…"~36,500 mi, complaint #1605724
  20. #20

    engine cooling

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My check engine line came on; code P05A0. A scan showed that it is my active radiator shutter assembly that is causing the error. My car only has 26K miles, and it seems strange that it would be having an issue. When I took my car to the dealership, the servic…"complaint #1819235
    • "Per pep boys: Coolant housing on rear of engine has hole in it causing severe coolant leak cooling system has had stop leak added to coolant system possibly clogging heater core, radiator, possible coolant passages in engine block Dealership did a patch j…"complaint #1968355
  21. #21

    infotainment head unit

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2017 Volkswagen Jetta. The contact stated that on several occasions while the vehicle was started, the infotainment touch screen occasionally went black and did not respond to touch commands. Additionally, the side buttons of the infotainmen…"~20,000 mi, complaint #2029180
  22. #22

    instrument cluster

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ISSUE ON ZERO INTENSITY OF THE INSTRUMENTS GAUGE ILLUMINATION DURING THE DAYTIME I HAVE EXPERIENCED THE DIMMED INSTRUMENT GAUGES ON MY 2017 JETTA AND CONFIRMED THIS IS DUE TO THE AUTOMATIC ILLUMINATION ADJUSTMENT FEATURE OF THE MODEL. THIS REPORT COVERS ONL…"~1,000 mi, complaint #1410243
    • "AS I DROVE HOME ONE NIGHT, THE FUEL GAUGE WAS SHOWING EMPTY WHEN I KNEW THAT THE TANK WAS HALF FULL. THIS IS DANGEROUS FOR A REMOTE, RURAL DRIVER WHO NEEDS TO KNOW HOW MUCH GAS IS LEFT IN THE TANK. NOTHING OUT OF THE ORDINARY WAS PRESENT FOR THIS OCCURRENCE. A…"~4,000 mi, complaint #1433848
  23. #23

    lighting exterior

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FRONT HEADLIGHT ASSEMBLY: 1) the HID HALOGEN lights- (a.) the main DS3 buld continues to burn out not lasting longer than a month. (b.) the ballast also than shorts out (c.) the HIGH BEAM does the reverse effect making everything black (d…"complaint #1966383
    • "I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. E…"complaint #1990163
  24. #24

    power windows and locks

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE DRIVING THE MY DRIVER SIDE WINDOW FELL OF TRACK AND FELL DOWN TOWARDS THE DOOR PANEL. IT CAUSED DEBRIS TO FALL INTO MY CAR ALMOST CAUSING ME TO. CRASH. I LOST IMPORTANT DOCUMENTS. THIS IS THE SECOND TIME. BACK IN 2018 THE DRIVER SIDE WINDOW FELL OF TRACK…"complaint #1646348
    • "Door lock actuator for all passenger doors, the only one that hasn't failed is the driver's door. "complaint #2132152
  25. #25

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VOLKSWAGEN DOES NOT OFFER AN OVERRIDE FOR THE TRACRION CONTROL ON THE 2017 JETTA 'S' MODEL, DUE TO THIS I HAVE BECOME STUCK MULTIPLE TIMES IN SNOWY CONDITIONS, WHICH COULD LEAD TO A COLLISION"~33,000 mi, complaint #1442526
    • "I HAVE A 2017VW JETTA WHICH SUDDENLY 'LOCKS' AS I AM DRIVING. MY CAR SUDDENLY STARTS REDUCING SPEED AND THE BREAKS BECOME STIFF. I SEE SEVERAL LIGHTS FLASH ON THE DASHBOARD, SUCH AS THE EPC LIGHT, TIRE WARNING LIGHTS, AND MOTOR LIGHT. AFTER THE MATTER, IF I WA…"~52,000 mi, complaint #1666933
  26. #26

    steering electric assist

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNED A 2017 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING AT 60 MPH AND THE VEHICLE WENT OUT OF CONTROL. THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND THE VEHICLE SLIDE ACROSS THE STREET AND HIT A TREE AND A POLE. THE CONTACT HAD MIN…"~26,000 mi, complaint #1715940
  27. #27

    sunroof

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE WAS IN MOTION TRAVELING AT FREEWAY SPEEDS OF ABOUT 65MPH WHEN THE SUNROOF SUDDENLY EXPLODED CAUSING SAFETY HAZARD, LUCKILY CAR WAS KEPT UNDER CONTROL. SUNROOF EXPLODED AND GLASS HIT THE DRIVERS BEHIND ME AS WELL AS MYSELF. WAS GIVEN A QUOTE OF 1,319.00…"~53,635 mi, complaint #1594681
    • "THE SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY. THERE WAS NO IMPACT BY DEBRI OR COLLISION... IT JUST EXPLODED SUDDENDLY. THIS IS EXTREMELY DANGEROUS. IT IS ALARMING WHILE DRIVING, SHATTERED GLASS FLYING AT YOU IS EXTREMELY DANGEROUS TO THE DRIVER, THE PA…"~60,000 mi, complaint #1676713
  28. #28

    tire failure

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "BRIDGESTONE ECOPIA 205/55R16 TIRE ON FRONT LEFT HAND SIDE HAS A BULGE IN THE SIDEWALL. VEHICLE IS A 2017 VW JETTA SE WITH 9653 MILES. TIRE IS ORIGINAL. I HAVE NO RECOLLECTION OF ANY EVENT THAT COULD HAVE CAUSED DAMAGE TO THIS TIRE."~9,653 mi, complaint #1448429
    • "2017 VW JETTA SEL WAS PURCHASED NEW 11/02/ 2017. FROM THE START, THE HANKOOK KNTROL M&S 224/45/R17 TIRES PROVIDED VERY POOR CONTROL IN WET OR EVEN LIGHT SNOW DRIVING CONDITIONS, IN SPITE OF GOOD ALIGNMENT AND WHEEL BALANCE. BY 22,000 MILES(07/2020) THE TIRES H…"~22,000 mi, complaint #1688708
  29. #29

    unintended acceleration

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT ATTEMPTED TO SLOW DOWN BY DEPRESSING THE BRAKE PEDAL; HOWEVER, THE VEHICLE SPONTANEOUSLY ACCELERATED. THE CONTACT HAD TO PUSH THE START BUTTON AND SHIFT INTO PARK TO…"~8,400 mi, complaint #1554396
  30. #30

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PROBLEMS WITH FRONT ASSIST. I WAS TOLD THIS FEATURE WAS ON MY VEHICLE AND VERIFIED THAT IT WAS AT THE TIME OF SALE. UNFORTUNATELY IT DOES NOT EVER DETECT A VEHICLE IN FRONT OF ME. I COULD BE IDLING AND HIT A BRICK WALL OR GOING 65MPH DOWN I95 AND A VEHICLE…"~53,000 mi, complaint #1702714
  31. #31

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE CONSISTENTLY PULLING TO RIGHT WHILE DRIVING AT ANY SPEED ON ANY SURFACE STREET.. INCREASES AT ACCELERATION. ALIGNED X 4 IN 2018, TIRES BALANCED, ROTATED, STILL SAME PULL. PURCHASED 4 NEW MICHELIN TIRES ON 11/5/2018. VEHICLE STILL PULLS TO RIGHT. VE…"~21,000 mi, complaint #1513960
  32. #32

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVE IDENTIFIED A MATTER RELATED TO THE REAR VIEW CAM WHICH MERITS ATTENTION. I CONTACTED VW DIRECTLY AS WELL AS MY LOCAL DEALERSHIP AND NEITHER FELT THAT FURTHER ACTION WAS WARRANTED. SINCE THIS IS CLEARLY A SAFETY ISSUE IT SEEMED THAT THE NEXT STEP WOULD…"~20,000 mi, complaint #1615079
  33. #33

    battery and charging

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS PARKED AND SUDDENLY MY CAR DID NOT WANT TO START, NO WARNING LIGHTS CAME ON BEFORE EXPERIENCING THIS ISSUE. AFTER BRINGING IT TO THE DEALERSHIP ACCORDING TO THEM BATTERY NEEDS TO BE REPLACED AGAIN AND IT HAS BEEN ONLY ABOUT 2 YEARS OR LESS FROM LAST REPL…"~36,054 mi, complaint #1739249
  34. #34

    catalytic converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The catalytic converter malfunctioned and is defective. My vehicle is within 8 years and under 80,000 miles and Volkswagen of Toms River will not replace or address the safety concern as they are required by law to replace it. The vehicle will hit 8 year on Ja…"complaint #2036909
  35. #35

    cruise control conventional

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS TRAVELING ON THE HIGHWAY WITH THE CRUISE CONTROL ON AT 65 MPH AND IT SUDDENLY SLOWED DOWN OR DISENGAGED FOR NO REASON. I DIDN'T THINK MUCH OF IT AND RETURNED TO THE SAME SPEED AND TURNED ON THE CRUISE AGAIN. THEN ABOUT 15 MINUTES LATER, WHEN TRAFFIC BEGI…"~21,000 mi, complaint #1573261
  36. #36

    emissions aftertreatment

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "N80 EMISSION FAILURE, OWNED CAR THREE MONTHS PURCHASED EXTENDED WARRANTY AND STILL UNDER 60K YET DEALER REFUSES THE NO EMISSIONS FEDERAL STANDARD FOR THIS MODEL AND WON'T FIX THIS ISSUE. THIS MODEL IS COVERED 150,000K SAYS FEDERAL REGULATION VW REFUSES THIS FI…"~58,950 mi, complaint #1664724
  37. #37

    engine turbo supercharger

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "When driving the vehicles power dropped suddenly, especially above 3000 RPM. The actuator arm on the waste gate for the turbo charger broke. Error P2263 was seen on an OBD reader. A quick search online seems to show this is a prolific issue with Volkswagen 1.4…"complaint #1829658
  38. #38

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, A FUEL ODOR WAS DETECTED COMING FROM THE AIR CONDITIONING VENTS. THE CONTACT FELT NAUSEOUS, LIGHT HEADED, AND DIZZY. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT TAKEN TO A DEALER F…"~6,742 mi, complaint #1458806
  39. #39

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING ON ROAD & I HIT A MAJOR ROCK OR A POTHOLE I WAS IN HYATTSVILLE. I WORK & LIVE IN THE CITY OF HYATTSVILLE. I DRIVE THOUGH THE BLADENSBURG/HYATTSVILLE TO DO MY DELIVERIES WORKING BUT THIS ONE JUST DAMAGED MY VEHICLE & STARTED A MAJOR LEAK FROM MY…"~76,574 mi, complaint #1738495
  40. #40

    fuel pump

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE FUEL PUMPS FAILED AND VEHICLE DISABLED. I IMMEDIATELY SMELLED A STRONG ODOR OF GASOLINE. VEHICLE TOWED TO LOCAL MECHANIC; UPON INSPECTION, NOTICED, SMELLED GAS LEAKING FROM VEHICLE RAIL BOLTS. VOLKSWAGEN AMERICA CONTACTED AND VEHICLE TOWED TO LOCAL…"~98,200 mi, complaint #1716403
  41. #41

    glass and windshield

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Driving down from work to lunch. Whenn slowly pulling out of the parking lot and no one around. then all of a sudden a loud explosion was heard and I looked up and saw glass shattered all across the moonroof. I parked in my parking spot and got out and looked…"complaint #1905935
  42. #42

    hv system fault reduced power

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ON THREE SEPARATE OCCASIONS, WHILE DRIVING BETWEEN 65-75MPH ON THE HIGHWAY WITH 1/4 TO 1/2 FULL TANK OF GAS, MY CAR BEGAN TO STUTTER/HESITATE. IMMEDIATELY THE "EPC" LIGHT CAME ON WITH THE CHECK ENGINE SYMBOL, BLINKING. ALL POWER TO THE ACCELERATOR CEASED. I I…"~10,200 mi, complaint #1556941
  43. #43

    interior trim

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The drivers side seat does not heat up not to mention the leatherette material used is cheap and has torn making the heater to not work anymore possibly "complaint #1966386
  44. #44

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I have severe painful burns on my gluteus from the seat heater. I had the heater on intermittently on a drive of about 75 miles. I put the heater on for about 10-15 minutes a few times but did not have it on the entire trip. After getting to my destination I s…"complaint #2183995
  45. #45

    timing belt or chain

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TIMING CHAIN ISSUE. VW MODELS UNTIL 2014 HAVE BEEN RECALLED. BUT THIS ISSUE IS ALSO HASN'T BEEN RESOLVED ON MODELS AFTER THE RECALL. *TR"~64,560 mi, complaint #1668596

Search NHTSA's own recall and complaint database for VOLKSWAGEN JETTA directly.