2013 VOLKSWAGEN JETTA

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    key fob and immobilizer

    3 stranded, 64 unsafe, 6 annoyance

    73
    incidents
    Typical range: 42,500–76,000 mi

    Median 59,500 mi, based on 80 reports (27% had no usable mileage)

    • "AUGUST 30, 2014 THIS 2013 VW JETTA 2.5SE HAS HAD AN INTERMITTENT PROBLEM WITH TURNING THE CAR OFF AND REMOVING THE KEY FROM THE IGNITION SINCE ABOUT 10,000 MILES. TODAY IT WENT FROM AN INFREQUENT PROBLEM THAT WAS HARD TO DUPLICATE TO A FULL-BLOWN PROBLEM. IT…"~19,200 mi, complaint #1104259
    • "WHILE PARKED, KEY GETS STUCK ON IGNITION AND WHILE TRYING TO TURN OF THE ENGINE. THERE IS ALSO MAJOR RESISTANCE WHEN TRYING TO TURN THE KEY TO THE "ON" POSITION TO START THE CAR. A FEW TIMES IT TOOK MORE THAN 20 MIN OF TRYING IN ORDER TO SUCCESSFULLY TURN OFF…"~43,000 mi, complaint #1373592
    • "WHEN I TRY TO TURN OFF MY CAR THE KEY GETS STUCK IN THE IGNITION SWITCH. THIS HAS BEEN HAPPENING FOR MONTHS. AS MANY PEOPLE THAT ICE SEEN WITH THIS ISSUE THIS NEEDS TO BE A RECALL OR BUY BAKING THE VEHICLES."~57,900 mi, complaint #1352206
    • "WHILE GETTING MY BRAKE PADS CHANGED, THE MECHANIC WAS UNABLE TO TURN THE INGINTION SWITCH TO OFF WHILE THE KEY WAS STILL IN THE VEHICLE AFTER BEING IN PARK ON THEIR LIFT."~76,000 mi, complaint #1608926
    • "CAR WON'T SHUT OFF AND KEYS ARE STUCK IN THE IGNITION. CAR IS IN PARK, I TRY WIGGLING IT AND TURNING THE WHEEL BUT NOTHING WORKS."~124,058 mi, complaint #1575935
  2. #2

    transmission automatic

    9 stranded, 60 unsafe, 1 annoyance

    70
    incidents
    Typical range: 57,500–121,000 mi

    Median 88,000 mi, based on 40 reports (61% had no usable mileage)

    • "WHEN STARTING TO ACCELERATE, MY JETTA WILL RANDOMLY SHIFT WITH A VERY HARD JERK. TOOK IT TO THE LOCAL VW DEALER HERE IN GERMANY BUT THEY COULD NOT DUPLICATE IT (MY CAR IS US SPEC, BUT WE ARE STATIONED ABROAD). THE SERVICE MANAGER SENT A MESSAGE TO THE ENGINE…"~26,000 mi, complaint #1277639
    • "MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION O…"~67,000 mi, complaint #1657276
    • "TRANSMISSION IS FAILING AND LEAVING THE VEHICEL UNABLE TO MOVE AT TIMES IN TRAFFIC, ENGINE REVS AND GEARS DO NOT ENGAGE WHILE DRIVING IN TRAFFIC AT TIMES. VW DEALERSHIP STATES THEY ARE WAITING FOR A RECALL NOTICE TO REPAIR BUT UNTILL THEN, THE FIX IS OVER 8K"~86,000 mi, complaint #1692682
    • "WHILE DRIVING SUDDENLY LOOSE POWER OR TRANSMISSION FAILURE. IT'LL FEEL LIKE IT'S IN NUETRAL. DIAGNOSTIC TEST CAN'T PICK IT UP SO WHAT CAN WE DO AS CONSUMERS? KEEP COMPLAINING NOBODY IS HEARING US. DAMAGE!!"~125,000 mi, complaint #1290666
    • "I HAVE A 2013 JETTA HYBRID THAT IS HAVING THE LOSS OF DRIVE AND SHIFTING ISSUES AS OUTLINED IN THE RECALL YET MY VIN# IS NOT ONE THAT IS ON THE LIST. THERE HAVE BEEN SEVERAL TIMES WHILE DRIVING ON THE INTERSTATE AS WELL AS LOCALLY THAT THE CAR WILL JUST SUDDEN…"~195,000 mi, complaint #1663841
  3. #3

    engine stall or no start

    6 stranded, 45 unsafe

    51
    incidents
    Typical range: 28,000–78,000 mi

    Median 50,000 mi, based on 78 reports (21% had no usable mileage)

    • "THIS PAST MAY, WE BOUGHT A VW JETTA GLI AT JENNINGS VOLKSWAGEN (GLENVIEW, IL) FOR OUR SONS LAST YEAR OF COLLEGE. THE CAR LOOKED GREAT AND HE LOVED IT. AT ABOUT 1000 MILES, WHILE HE WAS DRIVING WITH HIS FRIENDS, THE CAR HAD A SUDDEN LOSS OF POWER AND A SUDDEN…"~3,000 mi, complaint #1006928
    • "WAS DRIVING WHEN THE CAR SUDDENLY SHUT OFF BUT RADIO AND DASH LIGHTS WERE STILL ON ALMOST CAUSED A CRASH FINALLY GOT CAR STOPPED AND STARTED BACK UP FINE SERIOUS PROBLEM NEEDS FIXED.... *TR"~36,000 mi, complaint #1098392
    • "I WAS DRIVING THE CAR TODAY AND IT BEGAN TO JERK ALL OF A SUDDEN. THEN THE ENGINE LIGHT FLASHED ON AND OFF. THIS IS VERY CONCERNING TO ME BECAUSE I DON'T KNOW IF THIS IS SERIOUS. AND IF THIS IS COVERED UNDER WARRANTY."~59,622 mi, complaint #1427929
    • "I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHA…"~78,281 mi, complaint #1267217
    • "The contact owns a 2013 Volkswagen Jetta. The contact stated while driving 25 mph, approaching a stop sign with the accelerator pedal depressed, the vehicle loss motive power and stalled. The vehicle was restarted but failed to move. The vehicle was towed to a…"~150,000 mi, complaint #1750419
  4. #4

    airbag system

    25 unsafe

    25
    incidents
    Typical range: 20,000–82,500 mi

    Median 45,000 mi, based on 26 reports (43% had no usable mileage)

    • "I WAS DRIVING HOME FROM WORK ON 5/27/15 AROUND SUNSET AND TWO DEER JUMPED OVER A BARBWIRE FENCE AT THE END OF ROUND HAY BALES. AT THIS TIME, I WAS DRIVING APPROXIMATELY 65 MPH WHEN I SEEN THEM, BARELY HAVING TIME TO STOMP ON MY BRAKES. I ESTIMATE I HIT THEM G…"~15,245 mi, complaint #1187390
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNIT…"~20,000 mi, complaint #1052948
    • "TAKATA RECALL VW JETA WAS IN AN ACCIDENT DUE TO FREEZING RAIN IN JANUARY 2017 (KNOXVILLE, TN). VW SLID INTO ANOTHER CAR CAUSING IN EXCESS OF $5,000 DAMAGE; HOWEVER, THE AIRBAGS FAILED TO ACTIVATE. COMPLETE FAILURE IN AIR CONDITIONING SYSTEM/COMPRESSOR ELECT…"~45,000 mi, complaint #1495963
    • "TAKATA RECALL - I AM JUST GIVING NOTICE THAT MY AIRBAGS MAY BE FAULTY AND MAY NEED A REPLACEMENT. THANK YOU VERY MUCH"~80,000 mi, complaint #1426192
    • "TOOK CAR IN FOR RECALL AT VOLKSWAGEN DEALERSHIP. THEY "FORGOT" TO DO RECALL ON AIRBAG. NEXT TIME THEY PERFORMED RECALL BUT STEERING WHEEL IS CLICKING, HORN DOES NOT WORK, NONE OF THE STEERING WHEEL BUTTONS FUNCTION AND AIRBAG LIGHT REMAINS ON. TOOK CAR FOR AN…"~110,000 mi, complaint #1488531
  5. #5

    fuel pump

    13 stranded, 9 unsafe, 1 broken

    23
    incidents
    Typical range: 32,500–81,000 mi

    Median 57,000 mi, based on 30 reports (21% had no usable mileage)

    • "NEW 2013 JETTA TDI WITH LESS THAN 7000 MILES HAD A CATASTROPHIC DIESEL ENGINE FAILURE ON I-5 NORTHBOUND IN WASHINGTON STATE. DIESEL ENGINE LIGHT CAME ON, CRUISE CONTROL FAILED, LOST POWER. LUCKILY I WAS COMING UP ON AN EXIT AND ABLE TO SAFELY PULL OFF. WAS TRA…"~6,800 mi, complaint #1021597
    • "WHILE DRIVING IN MY NEIGHBORHOOD I DROVE AWAY FROM A STOP SIGN AND LOST ENGINE POWER. I PULLED OVER AND SAW MY GLOW PLUG LIGHT ON AND THE CHECK ENGINE LIGHT ON. I PUT THE CAR IN PARK AND TURNED IT OFF AND THEN TRIED RESTARTING IT. NO LUCK. I HAD THE VEHICLE TO…"~27,000 mi, complaint #1201424
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED INTERMITTENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DIAGNOSTIC MONITORING MACHINE INDICATED THE H…"~50,000 mi, complaint #1173588
    • "WHILE DRIVING UP HILL ON A CITY STREET TRAVELING AT 40 MILES PER HOUR THE ENGINE LOST POWER. FORTUNATELY TRAFFIC WAS LIGHT AT THE TIME AND I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE THE ENGINE LOST ALL POWER AND LATER WOULD NOT RESTART.. IF THIS WAS…"~70,657 mi, complaint #1341798
    • "MY CAR IS A VW JETTA TDI 2013, 95,000 MILES, NOT EVEN 3 YEARS OLD, GOT IT BRAND NEW. I STARTED TO DRIVE AWAY AFTER DOING SOME SHOPPING. AS I WAS LEAVING THE PARKING LOT, THE CAR STALLED. THE CHECK ENGINE LIGHT CAME UP AND SO DID THE GLOW PLUG LIGHT. THE CAR DI…"~95,000 mi, complaint #1195383
  6. #6

    other

    1 stranded, 10 unsafe, 1 broken, 5 annoyance

    17
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THIS IS AN UPDATE TO COMPLAINT NUMBER 10537724 THE SERVICE BULLETIN ID IS 01-13-14 THE NHTSA ID NUMBER IS 10052336 I APOLOGIZE FOR ANY CONFUSION. COMPLAINT NUMBER 10537724 SHOULD READ USING THE ABOVE SERVICE BULLETIN ID AND NHTSA ID NUMBER. *TT "~2,170 mi, complaint #1005564
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS…"~55,000 mi, complaint #1254191
    • "KEY STUCK IN IGNITION, CAR WON'T TURN OFF."~59,000 mi, complaint #1315917
    • "THIS VEHICLE GOT SPONTANEOUS COMBUSTION (FIRE) FROM THE LEFT-FRONT HOOD WHILE DRIVING TO WORK. THE CAR WAS TOTALED DUE TO THIS PROBLEM."~92,500 mi, complaint #1439211
    • "TAKATA RECALL . MY ROOF CLOTH COME OFF AND MY IGNITION HAS LOCK MY LOCK KEY IN AND DOESN'T COME OUT. BOTH MY CAR KEYS ARE BROKING."~122,000 mi, complaint #1589520
  7. #7

    acceleration loss or hesitation

    12 unsafe

    12
    incidents
    Typical range: 11,000–57,000 mi

    Median 19,000 mi, based on 26 reports (13% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 15 MPH, THERE WAS A SUDDEN HESITATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO…"~1,000 mi, complaint #1057886
    • "CAR WAS DRIVING ON THE INTERSTATE WHEN PROBLEMS BEGAN. WHEN THE GAS PEDAL WAS PUSHED, THE CAR'S TACH JUST REVVED UP WITH NO ACCELERATION. THE CAR BEGAN TO SLOW DOWN AND WE HAD TO PULL OFF THE INTERSTATE. UPON EXITING, THE CAR SEEMED TO BE STUCK IN GEAR BUT WOU…"~11,000 mi, complaint #1086353
    • "I WAS DRIVING THE CAR APPROXIMATELY 40 MILES PER HOUR ON A STRAIGHT ROAD, WHEN ALL OF THE SUDDEN THE ENGINE LOST POWER AND I STARTED COASTING IN THE MIDDLE OF TRAFFIC. I WOULD PRESS THE GAS AND THE ENGINE WOULD REV, BUT NO POWER WOULD BE DELIVERED. IT WAS UNLI…"~19,000 mi, complaint #1027701
    • "WHILE DRIVING ON HWY 94 THE EPC AND THE ENGINE MALFUNCTION LIGHT TURNED ON. AT MY 55MPH, MY SPEED DECREASED IMMEDIATELY AT 20 MPH. MY SON AND I FELT UNSAFE, AS THERE WERE CARS BEHIND ME DRIVING AT THEIR PROPER SPEED LIMIT. IT WAS SCARY AS THESE CARS COULD OF C…"~70,000 mi, complaint #1387151
    • "SUDDEN LOSS OF ACCELERATION POWER AT ANY SPEED WITHOUT WARNING. ON FREEWAY MUST ROLL TO A STOP. NO ENGINE LIGHTS ON. MECHANIC UNABLE TO DIAGNOSE PROBLEM, CAR IS NOT GIVING A TROUBLE CODE. ISSUE OCCURS WHEN VEHICLE IS COLD OR HOT AT A STOP OR MOVING. IT'S BEEN…"~90,000 mi, complaint #1527340
  8. #8

    power windows and locks

    10 unsafe, 2 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=11, median 85,000 mi, no reliable range below 25 reports.

    • "THE AUTOLOCK DOOR SYSTEM FAILS TO UNLOCK THE REAR LEFT DOOR. A PESON IN THE REAR LEFT SEAT POSITION CAN NOT EXIT THE DOOR IN CASE OF EMERGENCY. THERE IS NO WAY THAT THE LEFT REAR DOOR LOCK CAN BE BYPASSED. THE PROBLEM WAS REPORTED TO VW OF AMERICA ON 10/17/18…"~20,372 mi, complaint #1507373
    • "EVERY TIME I GO OVER 10 MPH THE DOOR LOCKS TRY TO LOCK BUT THEY DON'T SO WHEN I BRAKE AND GO LESS THAN 10 MPH IT HAPPENS AGAIN. DURING RUSH HOUR TRAFFIC THEY GO OFF 50 TO 100 TIMES. IT IS AN ISSUE THAT I HAVE SEEN FROM LOOKING UP THE PROBLEM ON THE INTERNET.…"~55,000 mi, complaint #1447784
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT DRIVER'S SIDE WINDOW SWITCH, BUT IT FAILED TO FUNCTION. AS A RESULT, THE WINDOW REMAINED IN THE DOWNWARD POSITION. THE CONTACT ALSO STATED THAT THE…"~62,000 mi, complaint #1319217
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT [REDACTED PHONE] (LOCATED AT […"~100,000 mi, complaint #1614360
    • "CAR KEEPS LOCKING AND UNLOCKING AT 10MPH. HAD MY RIGHT REAR LATCH REPLACED, NOW MY LEFT REAR IS DOING THE SAME THING"~119,000 mi, complaint #1485993
  9. #9

    transmission manual clutch

    4 stranded, 8 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=12, median 69,500 mi, no reliable range below 25 reports.

    • "ENGAGING VEHICLE INTO FIRST FROM A STOP,WOULD NOT GO,IT WAS STUCK IN REVERSE FOR A MINUTE. FINALLY WENT INTO FIRST AFTER PLAYING WITH THE SHIFTER AND GETTING IT UNSTUCK. NEW CAR,VOLKSWAGEN IS PATHETIC. *TR"~2,900 mi, complaint #986429
    • "WHILE DRIVING WITH A TOTAL OF 26,415 MILES, THE MANUAL TRANSMISSION SUDDENLY FAILED. SPECIFICALLY, AFTER STOPPING IN FRONT OF MY SON'S SCHOOL ON A CITY STREET TO PUT CAR INTO REVERSE TO PARALLEL PARK, THE STICK SHIFT WOULD NOT GO INTO GEAR. I WAS STUCK IN TH…"~26,415 mi, complaint #1274041
    • "RECEIVED A HYBRID SYSTEM ERROR ON 01/02/2018 WHILE DRIVING TO WORK JUST WITHIN MY NEIGHBORHOOD, THEN IT DISAPPEARED AND I NOTICED THE GAS MILEAGE WAS GETTING WAY OUT OF CONTROL (USUALLY GET 50/GAL, THEN GOT LESS THAN 30/GAL). I KNEW SOMETHING WAS OFF ESPECIALL…"~69,000 mi, complaint #1450718
    • "2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTION…"~77,000 mi, complaint #1685784
    • "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT). THE CRACK MAY LEAD TO AN INTERNAL LEAK, WHICH, IN TURN, MAY LEAD TO INSUFFICIENT TRANSMISSION OIL PRESSURE. IF THIS HAPPENS, THE TRANSMISSION WARNING LIGHT WILL IL…"~120,000 mi, complaint #1684446
  10. #10

    lighting exterior

    7 unsafe, 4 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=11, median 46,000 mi, no reliable range below 25 reports.

    • "THERE HAVE BEEN MANY ISSUES WITH THIS MODEL BUT THE ONE I AM HAVING MORE ISSUES WITH, ARE THE HEAD LAMPS AND/OR FUSES. IN OCTOBER OF 2014, MY LEFT SIDE LOW BEAM STOPPED WORKING, I BOUGHT 2 BULBS SO IT COULD BE REPLACED AND THEN IT WASN'T THE BULB, IT WAS A FUS…"~1,000 mi, complaint #1168040
    • "I WENT TO LEAVE A FRIENDS HOUSE LAST NIGHT. IT WAS DARK AND WHEN I TURNED ON MY HEADLIGHTS, THE LOW BEAM WOULD NOT WORK. I OPENED THE OWNERS MANUAL TO FIND A FUSE LOCATION, AND THERE IS NO DIAGRAM IN THERE TO SHOW WHAT FUSES WERE WHICH. I PULLED THE FUSE COVER…"~39,000 mi, complaint #1185066
    • "THIS IS THE THIRD TIME THIS YEAR I HAVE NEEDED TO REPLACE MY HEADLIGHTS. THIS TIME EVEN THE REPLACEMENT HEADLIGHTS ARE NOT WORKING. MY VEHICLE CURRENTLY HAS NO WORKING HEADLIGHTS. JUST THE HIGH BEAMS, PARK LIGHTS, DAYTIME RUNNING LIGHTS AND TURN SIGNAL LIGH…"~62,000 mi, complaint #1310672
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHE…"~65,000 mi, complaint #1244617
    • "I HAVE HAD TO REPLACE BOTH LOW BEAM HEADLIGHT 3 TIMES IN 6 WEEKS. NOTHING IS WRONG WITH THE WIRING BULBS JUST KEEP BURNING OUT. IT APPEARS THAT OTHERS ARE HAVING THIS PROBLEM ALSO. VW DEALERSHIPS OFFER NO SOLUTIONS."~88,000 mi, complaint #1394948
  11. #11

    timing belt or chain

    1 stranded, 9 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "THE TENSIONER IN MY VEHICLE FAILED CAUSING THE TIMING CHAIN TO JUMP TEETH WHICH SENT THE PISTONS CRASHING INTO THE VALVES AND CAUSED CATASTROPHIC ENGINE DAMAGE RESULTING IN ME NEEDING AN ENTIRE NEW ENGINE ACCORDING TO THE ROW FORD AUBURN MAINE DEALERSHIP AND V…"~61,230 mi, complaint #1478842
    • "MY TIMING CHAIN TENSIONER FAILED AND BENT 14 VALVES. ALL 4 CYLINDERS HAD ZERO COMPRESSION. VOLKSWAGEN REPRESENTS IN THE WARRANTY AND MAINTENANCE SCHEDULES THAT THE TENSIONING SYSTEM IS EXPECTED TO LAST FOR ABOUT 120,000 MILES WITHOUT THE NEED FOR REPAIRS. IN F…"~63,883 mi, complaint #1337528
    • "I WENT TO DEALER TO HAVE MY OIL CHANGE. I DID COMPLAIN STRANGE NOISE FROM MY ENGINE AND I MENTIONED MY ENGINE IS 2.0 TSI. IT MAY HAS A RECALL ON TIMING CHAIN EXTENSIONER. THEY CHECK THE VIN AND SAID MY CAR HAS NO RECALL AT ALL. THEY REFUSE TO PUT THAT NOTE…"~70,000 mi, complaint #1552012
    • "MY CAR WAS STARTED IN THE MORNING TO GO TO WORK AND IT MADE A LOUD NOISE. THE ENGINE WAS IMMEDIATELY SHUT DOWN AND TOWED TO THE DEALER. THE DEALER READ A P00166 CODE AND TORE DOWN THE TOP END OF THE MOTOR. THE DEALER IDENTIFIED A FAILED TIMING CHAIN TENSIONER…"~85,322 mi, complaint #1475343
    • "WENT TO START THE VEHICLE LAST WEEK, IT STARTED, RPMS JUMPED BETWEEN 3-4, THEN THE ENGINE DIED. HAD IT TOWED TO A MECHANIC, WHERE HE STATED THE TENSIONER WITH THE TIMING CHAIN CAUSED MAJOR DAMAGE WITH THE ENGINE AND THE ENGINE NEEDS TO BE REPLACED. I'VE READ T…"~119,000 mi, complaint #1667448
  12. #12

    brake hydraulics

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=10, median 43,000 mi, no reliable range below 25 reports.

    • "WHEN DRIVING MY JETTA IN "S" (SPORT SELECTION ON THE TRANSMISSION) ON A SURFACE STREET I CAME TO A RED LIGHT. I STARTED BRAKING AND THE BRAKES FELT SPONGY AND UNRESPONSIVE. I TRIED PRESSING ON THE BRAKE PEDAL WITH MORE FORCE BUT WAS NOT GETTING MUCH BRAKING RE…"~2,186 mi, complaint #1008271
    • "ATTEMPTED TO USE MY BRAKE PEDAL AND IT DIDN'T STOP THE CAR. UPON THE SECOND OR THIRD PUMP, IT DID FINALLY ENGAGE. THIS DELAY IN THE BRAKE CAUSED ME TO RUN A STOP SIGN. I WAS LUCKY NO ONE WAS AROUND. *TR"~10,950 mi, complaint #1062584
    • "MY 18 YEAR WAS DRIVING THE CAR DOWN A SIDE STREET WHEN THE BRAKE PEDAL WENT TO THE FLOOR AND THE CAR WOULDN'T STOP. SHE WAS ABLE TO AVOID HITTING ANYTHING OR ANYBODY BY PULLING TO THE SIDE AND ALLOWING THE CAR TO DRIFT TO A STOP. THE CAR HAS APPROXIMATELY 4300…"~43,000 mi, complaint #1530283
    • "I WAS DRIVING AND MY CAR STAYED GOING AT THE SPEED I WAS DRIVING IT WOULD NOT EXHILARATE OR BRAKE IT STAYED FROZEN FOR A COUPLE OF MINUTES"~76,000 mi, complaint #1470099
    • "THE BRAKE DID NOT APPLY. AFTER THE CAR WAS PARKED AND WAS IN "R" (REVERSE), THE BRAKE PEDAL WAS PRESSED BUT THE CAR DID NOT STOP."~120,000 mi, complaint #1726541
  13. #13

    engine internal

    1 stranded, 8 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "I HAVE HAD MULTIPLE EXPERIENCES AS OUTLINED IN COMPLAINT ID 10535696. I HAVE AN OPEN CASE WITH VW CORP, CASE NUMBER 130565794. I HAVE ASKED FOR THE NHTSA SERVICE BULLETIN 100552336, SERVICE TO BE PERFORMED ON MY CAR, AS I CONTINUE TO HAVE NEAR ACCIDENT MISSES…"~2,170 mi, complaint #1005537
    • "SEVERAL LIGHTS DISPLAYED ON THE DASH PRECEDED BY A RATTLING NOISE IN THE ENGINE. THE CAR LOST POWER, STALLED AND WAS ABLE TO START ENOUGH TO DRIVE TO THE SHOULDER, AT WHICH POINT IT DIED COMPLETELY. WAS TOWED TO THE DEALERSHIP AND THE HPFP HAD FAILED AND WAS C…"~22,740 mi, complaint #1114187
    • "THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC…"~23,540 mi, complaint #1250920
    • "DTC P2432 STORED IN ECM. VW ISSUED A WARRANTY EXTENSION FOR 2012 MODEL JETTAS FOR THIS ISSUE. BOTH MODEL YEARS HAVE EXACT SAME SAI SYSTEM AND PRESSURE SENSOR. VW IS ON ITS 3RD GENERATION OF PRESSURE SENSOR AND PIPE CONFIGURATIONS AS THEY KNOW THEY HAVE AN…"~46,280 mi, complaint #1543950
    • "TWICE STALLED AT A TRAFFIC LIGHT, CURRENTLY HAS ENGINE MALFUNCTION CODE P2015 FOR INTAKE FLAP VALVE FAILURE. VW STATES IT IS A KNOWN PROBLEM FOR THE CCTA ENGINE CODE FOR 2011-2012 VW 2.0T TSI ENGINES. HOWEVER SINCE IT WASN'T EXTENDED TO MY VEHICLE EVEN THOUGH…"~94,400 mi, complaint #1537997
  14. #14

    transmission cvt

    1 stranded, 8 unsafe

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "WHILE DRIVING VEHICLE WITH DSG TRANSMISSION IN NORMAL "DRIVE" (D) MODE THE TRANSMISSION WILL SHIFT INTO WHAT FEELS LIKE NEUTRAL WITH NO WARNING WHATSOEVER AND NO CLEAR WAY OF MAKING THE CAR DRIVEABLE AGAIN. CAR HAS TO COME TO A COMPLETE STOP WITH NO POWER AVAI…"~65,000 mi, complaint #1285721
    • "DSG TRANSMISSION SHIFTING HARD 2-3 AND 3-4 WITH CLANKING YOU CAN FEEL. LURCHING FROM A STOP WHEN LETTING OF THE BRAKE. THIS HAPPENS MOSTLY AT AROUND 50% THROTTLE WHEN ACCELERATING."~105,000 mi, complaint #1579875
    • "TRANSMISSION IS IN NEED OF REPLACEMENT AT 110,000 MILES. THE MECHATRONIC UNIT WAS REPLACED AT 55,000 MILES WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THE CONDITION THAT EXISTS IS EXACTLY SIMILAR TO WHAT IS DESCRIBED IN THE RECALL (34F6/4V) MAKING THE VEHICL…"~110,000 mi, complaint #1610636
    • "RECALL 19V866000 "VOLKSWAGEN GROUP OF AMERICA, INC (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2013-2014 JETTA HYBRID VEHICLES MANUFACTURED OCTOBER 2012 THROUGH OCTOBER 2013 AND EQUIPPED WITH A DQ-200 DIRECT-SHIFT GEARBOX. DUE TO GEARBOX FLUID ADDITIVES, TH…"~125,000 mi, complaint #1696918
  15. #15

    control module

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=14, median 73,500 mi, no reliable range below 25 reports.

    • "TRANSMISSION REPLACED,STEERING WHEEL CONTROL NOT WORKING,MODULE FAILED"~28,000 mi, complaint #1475513
    • "The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was taken to the dealer, where the compliance recall Campaign Number: 3M02 was completed. The contact stated that while attempting to remove the key from the ignition switch while th…"~55,000 mi, complaint #2049025
    • "I HAVE A 2013 JETTA HYBRID THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALERSHIP. THEY RAN DIAGNOSTIC AND SAID THE MECHTRONIC UNIT HAS TO BE REPLACED OR THE VEHICLE COULD STOP WORKING WHILE DRIVING. THERE IS A RECALL 34J6/4V FOR ALL JETTA HYBRIDS FRO…"~92,000 mi, complaint #1713842
    • "IT HAS ALWAYS BEEN HARD TO CUT THE CAR OFF. BUT I ASSUMED IT WAS THE KEY . THIS WEEKEND AFTER GETTING MY OIL CHANGED WE COULD NOT GET THE KEY OUT THE IGNITION.THE IGNITIOJ SWITCH WOULDN'T CUT OFF. IT TOOK OVER AN HOUR TO GET THE KEY OUT.THIS WAS THE FIRST TI…"~101,009 mi, complaint #1385578
    • "IN THE MIDDLE OF DRIVING ON THE HIGHWAY, THE CAR SPONTANEOUSLY SHUT DOWN ELECTRICALLY, AS IF A FUSE SHORTED, ALMOST ALL DASHBOARD LIGHTS TURNED ON, THE STEERING WHEEL LOCKED UP, AND THE BRAKES WENT UNRESPONSIVE, NEARLY CAUSING A COLLISION. ONCE THE CAR CAME TO…"~150,000 mi, complaint #1714520
  16. #16

    horn

    4 unsafe, 1 broken, 3 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 40,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE PARKED ON THE STREET, THE VEHICLE'S HORN WOULD NOT SOUND AND PREVENTED THE CONTACT FROM WARNING AN APPROACHING VEHICLE. AS A RESULT, A CRASH OCCURRED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED.…"~4,500 mi, complaint #1144559
    • "THE HORN STOPPED WORKING WHILE DRIVING AND TRYING TO WARN ANOTHER VEHICLE THAT WAS COMING OUT OF A DRIVEWAY TOWARDS MY VEHICLE. THE VEHICLE IS ONLY 4 YEARS OLD. THE DEALER TOLD ME IT WAS A FAULTY HORN BUT I WAS CHARGED TO HAVE IT REPLACED SINCE IT MUST BE WOR…"~25,022 mi, complaint #1323494
    • "HORN WORKS INTERMITTENTLY, CAUSING A SAFETY ISSUE IF IT IS UNAVAILABLE WHILE DRIVING. HORN WORKS 1 DAY (VIA STEERING WHEEL AND ALARM/LOCK ACTIVATION), BUT DOES NOT THE NEXT DAY. THIS HAS BEEN OCCURRING ON MY VEHICLE FOR 2-3 MONTHS. *TR"~36,000 mi, complaint #1346886
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE HORN FAILED TO SOUND. THE FAILURE OCCURRED INTERMITTENTLY AND BECAME PERMANENT OVER A PERIOD OF TIME. THE FAILURE WAS NOT RELATED TO THE FUSE BOX. THE VEHICLE WAS NOT DIAGNOS…"~40,000 mi, complaint #1268950
    • "FAULTY HORN IN BOTH STATIONATY AND MOVING POSITIONS. WILL WORK AND THEN SUDDENLY STOP WORKING. REPLACED HORN RIGHT AFTER PURCHASE, BUT CONTINUED TO HAVE PROBLEMS LATER."~77,000 mi, complaint #1533603
  17. #17

    tire failure

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 29,500 mi, no reliable range below 25 reports.

    • "TOYO 225/45R-17XL 94V ULTRA Z-900 ALL SEASON BW, DOT 73H8 2650116. 2013 JETTA TDI VIN [XXX] TWO OF THESE TIRES FAILED ON MY VEHICLE. IN BOTH CASES THE SIDEWALL DEVELOPED A BULGE ON THE OUTER SIDEWALL AND HAD TO BE REPLACED. THE FIRST INCIDENT OCCURRED W…"~3,391 mi, complaint #1433431
    • "EXACT MODEL OF TIRE IS NOT FOUND IN THE DROP DOWN MENU. DUNLOP SP SPORT 01 A/S. SIZE 225/40R18 92H. A BUBBLE IN THE SIDEWALL DEVELOPED AFTER 9,000 MILES WITH NO ACCIDENT. THIS WEAKNESS IN THE TIRE CAN VERY EASILY LEAD TO BLOWOUTS. IF THE BUBBLE OCCUR ON T…"~9,000 mi, complaint #1025725
    • "WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBL…"~14,845 mi, complaint #1054188
    • "THE DUNLOP SPORT SP 01 A/S 18" TIRES THAT COME AS STANDARD ON CERTAIN TRIM LEVELS OF THE VW JETTA GLI / GTI ARE DEFECTIVE IMO. I AM NOW GOING TO REPLACE THE 4TH TIRE IN 29,000 MILES OF DRIVING THE VEHICLE SINCE NEW FROM THE SAME / SIMILAR ISSUE; BUBBLES AND S…"~29,300 mi, complaint #1141694
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL, TIRE LINE: CONTI PRO CONTACT, AND TIRE SIZE: 225/45/R17 TIRES DOT NUMBER: P5PY3XH6. THE CONTACT STATED THAT THREE OUT OF FOUR TIRES EXHIBITED CRACKS ON THE SIDE WALLS. THE VEHICLE WAS TAKE…"~40,000 mi, complaint #1133364
  18. #18

    hv system fault reduced power

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "ABOUT 2 DAYS AFTER HAVING MY FUEL INJECTORS REPLACED DUE TO A TOTAL LOSS OF POWER WHILE DRIVING/IN CONJUNCTION WITH MISFIRING, I GOT THE HYBRID LIGHT. IT WAS IN A RESIDENTIAL AREA. I NOTICED RPM'S AND CHARGE LEVELS WERE FLUCTUATING ALONG PRIOR TO LOSS OF POW…"~65,000 mi, complaint #1737373
    • "MY VEHICLE FOR A FEW YEARS NOW HAS STALLED OUT ON ME AND CAUSED IT TO GO IN TO LIMP MODE. THIS IS VERY DANGEROUS AND I SEE THERE IS A RECALL AND NO FIX IS AVAILABLE BUT THE HYBRID SYSTEM SHUTS COMPLETELY DOWN WHEN IT DOES THIS AND I CANNOT DO ANYTHING WITH THE…"~100,000 mi, complaint #1734849
  19. #19

    starter

    1 stranded, 5 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "IGNITION SWITCH GETS STUCK BOTH WHEN STARTING AND WHILE STOPPING, HAD TO LET MY CAR RUN FOR HOURS BEFORE I HAD TO WIGGLE OUT THE KEY, DONT THINK THIS WILL WORK FOR LONG. "~28,000 mi, complaint #1388983
    • "SATIONARY VEHICLE OFF, TRYING TO TURN IT ON THE IGNITION STICKS MAKING IT HARD TO TURN BACK ON."~30,000 mi, complaint #1475279
    • "CANNOT TURN ON MY CAR. THE IGNITION SWITCH WILL NOT TORMENT"~70,405 mi, complaint #1468438
    • "IGNITION SWITCH GETS STUCK IN ON POSITION, CAN'T TURN CAR OFF"~90,000 mi, complaint #1499743
    • "IGNITION SWITCH MALFUNCTION. WILL NOT TURN AND LEAVES VEHICLE RUNNING, KEY IS UNABLE TO BE REMOVED. VW KNOWS ABOUT THIS ISSUE AND FAILS TO ISSUE A RECALL. I BROUGHT THIS MATTER TO THEIR ATTENTION AND THEY WILL NOT FIX THE ISSUE NOR REIMBURSE CONSUMER. VW H…"~122,000 mi, complaint #1669762
  20. #20

    steering column

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "WHILE DRIVING MY 2013 VOLKSWAGEN JETTA GLI, A PART FELL DOWN BY MY FEET HITTING MY FOOT. ONCE PARKED, THE PART NUMBERED 1K0953527D WAS FOUND ON THE DRIVERS SIDE FLOOR MAT. I CALLED MY LOCAL DEALERSHIP WHERE I HAD BOUGHT THE CAR (NEW) AND SENT THEM A PICTURE…"~28,000 mi, complaint #1166962
    • "AFTER MY VOLKSWAGEN 3 YEARS 36K WARRANTY WAS OVER I STARTED HAVING PROBLEMS REMOVING MY KEY FROM THE IGNITION. I HAD MENTIONED IT TO THE SERVICE ADVISOR WHO STATED THAT MY WARRANTY WAS ALREADY LAPSED AND I WOULD BE RESPONSIBLE FOR THE REPAIR. IN APRIL 2018, I…"~40,000 mi, complaint #1465201
    • "MY CAR WAS PARKED AND I COULD NOT GET THE KEY OUT OF THE IGNITION. THE STEERING COLUMN WAS NOT LOCKED. I HAD TO WIGGLE THE KEY A BUNCH TO GET IT OUT. ONCE I GOT THE KEY OUT OF THE IGNITION IT WAS VERY HOT. THIS HAPPENED FOUR TIMES IN ONE DAY."~45,000 mi, complaint #1379419
    • "WHEN INSERTING KEY AND TURNING TO START IGNITION, THE KEY HAS TO BE WIGGLED A LITTLE BIT TO GET IT TO TURN. ALSO, WHEN TURNING IGNITION OFF IT IS EVEN HARDER TO TURN OFF, YOU HAVE REALLY WIGGLE AND TWIST TO THE POINT WHERE YOU'RE ALMOST FORCING IT TO TURN OFF.…"~100,000 mi, complaint #1657535
    • "IGNITION LOCK CYLINDER BROKE AND WAS STUCK IN ON POSITION. WAS UNABLE TO TURN THE VEHICLE OFF BECAUSE OF THIS ISSUE. I HAD TO DRIVE HOME AND PARK THE VEHICLE UNTIL MY BOYFRIEND GOT OFF OF WORK. THE STEERING LOCK FROZE IN THE LOCK CYLINDER PREVENTING THE KEY F…"~110,000 mi, complaint #1690847
  21. #21

    suspension struts shocks

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "2013 JETTA WITH 21,994 MILES. ORIGINAL OWNER. CAR HAS BEEN MAKING NOISE FROM FRONT END ESPECIALLY ON LEFT HAND TURNS. INSPECTED AND FOUND FRONT OF CAR MUCH LOWER THAN USUAL AND BOTH FRONT SPRINGS BROKEN. A BROKEN SPRING CAN RESULT IN LOSS OF CONTROL AND RO…"~21,994 mi, complaint #1594932
    • "THE LEFT-FRONT SUSPENSION PARTIALLY COLLAPSED WHILE MAKING A TURN AT LOW SPEED INTO A PARKING SPACE. I DROVE SHORT DISTANCE TO MY MECHANIC WHO TOLD ME: A) THERE WERE BREAKS AT BOTH ENDS AND THE CENTER OF THE LEFT-FRONT SPRING AND BREAKS AT BOTH ENDS OF THE RI…"~160,000 mi, complaint #1678317
  22. #22

    door latch and hinge

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE…"~20,785 mi, complaint #1148013
    • "AFTER PULLING OUT OF A PARKING LOT ONTO A MAIN ROAD AT ABOUT 25-30MPH THE PASSENGER FRONT DOOR FLEW OPEN WHILE DRIVING AND WOULDN'T LATCH. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THEY DIAGNOSED IT TO BE A FAILED DOOR LATCH. AFTER F…"~60,000 mi, complaint #1466238
    • "TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, O…"~60,400 mi, complaint #1252119
    • "TAKATA RECALL, THE DOORS OPENING MECHANISM IN COLD WEATHER WON'T ALLOW YOU TO CLOSE YOUR DOOR. THIS IS A SERIOUS SAFETY HAZARD. UPON RESEARCHING THIS PROBLEM I FOUND THAT THIS HAS BEEN HAPPENING TO VOLKSWAGEN SINCE AT LEAST THE 2000S MODELS. I HAD JUST WENT O…"~69,400 mi, complaint #1533009
    • "WHILE DRIVING ON THE FREEWAY, THE REAR PASSENGER SIDE DOOR OPENS. LUCKILY NO ONE WAS IN THE BACK SEAT, BUT I NOTICED IT BECAUSE I HEARD THE DOOR AJAR NOTIFICATION ON MY DRIVING PANEL WHILE DRIVING AT 70MPH. THIS IS A MAJOR SAFETY CONCERN BECAUSE IF THE DOOR RA…"~83,000 mi, complaint #1674291
  23. #23

    ev drive unit or inverter

    2 stranded, 2 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF…"~59,000 mi, complaint #1628744
    • "THE MECHATRONIC UNIT HAD ALREADY HAD TO BEEN REPLACED PREVIOUSLY WHEN THE 2ND ISSUE HAPPENED I WAS AT THE STOPLIGHT IN THE CAR LOST ALL MOVEMENT POWER THE AC AND ALL THE INSTRUMENTS WERE ALSO WORKING DOOR LOCKS WINDOWS EVERYTHING I GOT IT TOWED TO TH…"~177,000 mi, complaint #1709586
  24. #24

    glass and windshield

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WHILE TRAVELING AT HIGHWAY SPEEDS THROUGH HIGHER ELEVATIONS NORTHBOUND ON HWY 101 NORTH OF UKIAH, CA, I HEARD A LOUD BANG. IT SOUNDED LIKE A GUNSHOT. IMMEDIATELY AFTER GLASS STARTED RAINING OUT OF THE SUNROOF VISOR VENTS (THANKFULLY IT WAS CLOSED). I DROVE FOR…"~13,000 mi, complaint #1207215
    • "DRIVING HOME ON I-4 THE EVENING OF SEP 10, 2014 AND HEARD A LOUD POP/GUNSHOT SOUND FROM THE SUNROOF, THEN STARTED HEARING GLASS DEBRIS BLOWING OFF THE CAR. IT WAS QUITE A SHOCK TO BOTH MYSELF AND GIRLFRIEND IN THE MOMENT. LUCKILY, I HAD THE SUNROOF INTERIOR CO…"~32,000 mi, complaint #1108195
  25. #25

    sunroof

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SUNROOF SHATTERED WHILE DRIVING IN THE COUNTRY, NO OTHER CARS NEARBY, NOTHING OVERHEAD, NO APPARENT REASON, IT JUST BLEW UP THROWING GLASS EVERYWHERE. LUCKILY MY 5 AND 6 YEAR OLD WERE NOT IN THE BACKSEAT :) *TR"~11,000 mi, complaint #1114133
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 75 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO ([REDACTED ADDRESS], SACRAMENTO, CA 95821, (916)-265-562…"~98,805 mi, complaint #1554990
    • "I WAS DRIVING TO WORK SOBER, CLEAR WEATHER, WITH NO VEHICLES IN FRONT OF ME ON AN INTERSTATE (WIDE OPEN SPACE), WHEN MY SUNROOF EXPLODED SENDING GLASS EVERYWHERE. IT SOUNDED LIKE A BOMB DETONATED. I PULLED OVER AND NOTICED MY SUNROOF WAS DESTROYED AND WARPED…"~129,000 mi, complaint #1637513
  26. #26

    wiper and washer

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE WINDSHIELD WIPER MOTOR IS LOUD AND SOMETIMES DOESN'T WORK AT ALL. VERY INTERMITTENT."~88,000 mi, complaint #1514953
  27. #27

    wiring harness

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 85 MPH, THE ELECTRICAL BOARD BECAME INOPERABLE AND THE BRAKES SEIZED. ALL OF THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ENGINE STALLED AND THE VEHICLE WAS TOWED. THE DEALER STATED THAT TH…"~3,000 mi, complaint #1097292
  28. #28

    abs module

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The ABS lights go on and the speedometer stopped working and all the lights have activated. the abs module has been reported that there is a defect in most of the jettas and so i believe that this should be a recall issue. "complaint #1785002
    • "The car automatically locked its brakes without me even touching the brakes while I was going 60mph and almost lost control. My safety was put at risk because the car locked its brakes without me pushing the breaks, they would not disengage and was stuck in th…"complaint #1842798
    • "The ABS dash board lights came on while driving at 70 miles an hour. At the time the Car mileage was 105,000 miles estimated."complaint #1918075
  29. #29

    engine cooling

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL LINE GOING OVER TOP OF AN ELECTRICAL LINE OR THE ELECTRICAL GOING OVER TOP OF THE FUEL LINE CAUSING THE VEHICLE TO OVERHEAT. THE TEMPERATURE GAUGE LIGHT ILLUMINATED WITH AN AUDIBLE TO…"~83,194 mi, complaint #1686480
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, THE ENGINE COOLANT INDICATOR ILLUMINATED. RALPH THAYER VOLKSWAGEN IN LIVONIA, MICHIGAN WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WATER PUMP NEEDED REPLACEMENT, ALONG WITH A…"~109,719 mi, complaint #1455066
    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. TH…"~130,000 mi, complaint #1253962
  30. #30

    steering electric assist

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "STEERING WHEEL GETS HARD AND STARTS LICKING OIL. STEERING WHEEL HAS BEING REPLACED MULTIPLE TIMES. 12/10/13 REPLACED AT 13625 MILES, SECOND TIME REPLACED 10/10/2014 AT 27338 MILES. DEC. 2014 I GOT A RECALL NOTICE FROM VW OF AMERICA DUE TO FAULTY REAR AXLE. AS…"~13,625 mi, complaint #1155175
    • "STEERLOCK- I DROVE MY CAR FOR A FEW MINUTES ON 6/11/2016 TO THE STORE, THEN RETURNED HOME. AT THE STORE THE KEY HAD WORKED FINE. WHEN I RETURNED HOME AND PUT THE CAR IN PARK THE KEY TO MY CAR WOULD NOT TURN OFF. I REPEATEDLY TRIED TO TURN THE CAR OFF, AND THE…"~55,900 mi, complaint #1289399
  31. #31

    ac compressor and refrigerant

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "JETTA HAS ODOR WHEN AC IS TURNED ON. SERVICE DEPARTMENT INDICATES THE CIRCULATORY (C) MUST BE USED AT ALL TIMES. DOES NOT CORRECT ISSUE . FIRST TIME SERVICE DEPARTMENT TCO'D. 2ND TIME BACK TO SHOP, THEY WANTED 150.00 TO REPAIR AFTER 3 MONTHS. THIS IS A SERIOUS…"~4,000 mi, complaint #1209933
    • "I HAVE A 2013 VOLKSWAGEN JETTA SE PZEV 2.5 IT HAS 58,000 MILES. THE AC COMPRESSOR WENT OUT NOW STILL PAYING OFF CAR I ALSO AM PAYING FOR AN NEW AC COMPRESSOR ON A 3 YEAR OLD CAR THAT IS 1600 TO FIX. THE CAR MIRROR PLASTIC PIECE ON DRIVER SIDE DOOR FALLS OFF A…"~58,000 mi, complaint #1293990
  32. #32

    emissions aftertreatment

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I BOUGHT THIS CAR NEW IN SEPT. 2013 FOR ITS FUEL MILEAGE, ALSO BECAUSE OF THE EFFICIENCY OF THE TDI. NOW AT 50,000 MIS., I HAVE A CHECK ENGINE LIGHT ON AND A CODE OF P047F, WHICH MEANS I HAVE A DIESEL PARTICULATE FILTER CLOGGED AND IT HAS TO BE REPLACED. THIS…"~50,000 mi, complaint #1126048
  33. #33

    engine head gasket

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ENGINE CHECK WARNING DID NOT COME ON. I BROUGHT THE CAR IN FOR ANNUAL SERVICE AND AM INFORMED A THROTTLE AND GASKET ARE BAD. NO ENGINE WARNING NOTICE BUT THEY FOUND IT IN THE CODE. CAR IS AT DEALER. I'M CONCERNED HOW LONG THIS HAS BEEN A PROBLEM AND IF IT CAUS…"~61,000 mi, complaint #1426732
  34. #34

    engine turbo supercharger

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INT…"~60,000 mi, complaint #1251026
    • "DRIVING ON INTERSTATE. LOST POWER. WENT FROM 70 TO 25 MPH ALMOST INSTANTLY. LIMPED ALONG BERM TO EXIT 2.5 MILES. SHUT OFF ENGINE. RESTARTED ENGINE. LOUD CLATTERING SOUND. SHUT OFF ENGINE AS SMOKE ROLLED FROM UNDER HOOD. TURBO FAILURE. NO WARNING LIGHTS…"~66,000 mi, complaint #1319073
  35. #35

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE CAR COMPLETELY LOST POWER WHILE IN MOTION AND I HAD TO PULL OFF THE ROADWAY IN HEAVY TRAFFIC. THE DEALER TOLD ME THAT THE TDI (DIESEL) FUEL SYSTEM HAD A COMPLETE FAILURE AND IMPLODED INTO MANY VERY SMALL METAL PARTS. VW IS REPLACING THE ENTIRE FUEL SYS…"~5,500 mi, complaint #982366
    • "FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED."~72,000 mi, complaint #1403317
  36. #36

    mirror

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW"~65,000 mi, complaint #1330054
    • "WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL R…"~68,000 mi, complaint #1300006
  37. #37

    seatbelt and pretensioner

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "REAR SEAT BELTS ON BOTH SIDES ARE FRAYED. CAR HAS 54,000 MILES. BACK SEATS ARE RARELY IF EVER USED SO IT ISN'T FROM WEAR OR MISUSE. WE ARE ORIGINAL OWNERS."~54,000 mi, complaint #1382318
  38. #38

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "JETTA HYBRID. LOSS OF TRACTION WHILE ASCENDING STEEP DRIVEWAY. NEVER HAPPENED BEFORE EVEN WITH ANOTHER HYBRID. *TR"~1,700 mi, complaint #981154
    • "WHEN DRIVING UP A STEEP, SNOWY HILL WITH STUDDED SNOW TIRES, THE ELECTRONIC STABILITY CONTROL FUNCTION IMPROPERLY REGULATED THE WHEEL CONTROL AND SPEED. I WAS UNABLE TO DRIVE UP THE HILL AS A RESULT OF MY TIRES CONTINUOUSLY LOCKING UP, DISABLING ANY FORWARD M…"~48,000 mi, complaint #1072314
  39. #39

    suspension arms and bushings

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AS I WAS DRIVING I STARTED TO HEAR A KNOCKING NOISE IN THE FROM THE REAR OF THE VEHICLE. AFTER ABOUT 20 MINS IT BECAME WORSE. I PULLED INTO A PARKING LOT AND GOT OUT TO INVESTIGATE, EVERYTHING SEEMED NORMAL. I THEN CONTINUED TO DRIVE AROUND THE PARKING LOT. TH…"~31,000 mi, complaint #1133493
    • "UPON ENTERING MY DRIVEWAY, MY DRIVER SIDE AXLE TRAILING ARM COMPLETELY SNAPPED. CAR HAS A CLEAN TITLE, BOUGHT IT FROM A DEALER USED WITH 9K MILES ON IT. I JUST FOUND OUT ABOUT THE GLOBAL RECALL AND CONTACTED VW DIRECTLY, THE INCIDENT AND CAMPAIGN ARE SO NEW…"~43,600 mi, complaint #1125321
  40. #40

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY MOVED, EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CURB. THE VEHICLE WAS TAKEN TO WINN VOLKSWAGEN ([REDACTED ADDRESS], NEWARK,…"~75,037 mi, complaint #1465764
  41. #41

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The brake system has malfunctioned, and I would be happy for you to inspect it. The brakes come on suddenly when the foot brake is not being applied. The car will not move when this happens, creating a very dangerous situation on the road. I have been stranded…"complaint #1804649
  42. #42

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE SUBFRAME HAD BEEN MOVED OUT OF SPECIFICATION BECAUSE THE CONTACT STRUCK A POTHOLE. THE DE…"complaint #1187780
  43. #43

    battery and charging

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY CAR WAS PARKED. I WAS CHECKING OIL AND FLUIDS WHEN I NOTICED THAT THERE WAS BATTERY ACID CORROSION THROUGHOUT THE ENGINE COMPARTMENT. IT WAS ON THE BATTERY BOX, RADIATOR HOSE, MASTER CYLINDER AND ON THE WIRE TO THE BATTERY. THE BATTERY CONNECTORS AND BATTER…"~43,323 mi, complaint #1247618
  44. #44

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE STOPPED AT A GAS STATION, THE REAR AXLE DISLOCATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER:14V656000 (SUSPENSION). IN ADDITION, THE TECHNICIAN INF…"~25,800 mi, complaint #1157270
  45. #45

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BASED UPON MY OWN PERSONAL EXPERIENCE AND OTHER OWNERS COMMENTS FOUND ON THE THE WEB, THERE APPEARS TO BE AN ISSUE WITH VARIOUS EXHAUST LEAKS ON LATE MODEL JETTA TDI'S WHICH ALLOWS DANGEROUS DIESEL SULFUR FUMES TO ENTER THE CABIN. *TR"complaint #974437
  46. #46

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TO…"complaint #1004616
  47. #47

    phone connectivity

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE BLUE TOOTH SYSTEM IN ALL OF THE 2013 AND 2014 JETTA WAGONS IN DEFECTIVE. VOLKSWAGEN KNOWS THE SYSTEM IS DEFECTIVE, THE DEALERS KNOW IT IS DEFECTIVE, BUT THEY CONTINUE TO MARKET AND SELL CARS WITH NO PROPOSED FIX TO THE SYSTEM. I HAVE BEEN TOLD THAT ALL OF…"complaint #1094469
  48. #48

    seat mechanism

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BOTH FRONT BUCKET SEATS ' BACKRESTS ARE TILTED INWARDS. ON THE DRIVER'S SEAT THIS CAUSES UNBEKNOWNST TO THE DRIVER TO TILT HIS NECK SLIGHTLY OUTWARDS TO CORRECT THE INWARDS TILTING AND PRODUCES A LONG TERM NECK PAIN EFFECT OF WHICH HE IS UNAWARE OF ITS SOURCE…"~24,000 mi, complaint #1681323
  49. #49

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The car would turn on for 2 seconds and turn off for 2 second in a continuous cycle when stationary. The car is available for inspection upon request. Yes the problem has been confirmed by Heritage Volkswagen and they updated the software recall...but the dam…"complaint #1872184
  50. #50

    steering rack mechanical

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AS THE DRIVER WAS SLOWING DOWN TO MAKE A RIGHT TURN AND TURNING THE STEERING WHEEL TO THE RIGHT, THE VEHICLE WOULD NOT TURN AND CONTINUED GOING MOSTLY STRAIGHT FORWARD. ALL STEERING CONTROL OF THE CAR WAS LOST. THE CAR SPUN AROUND AND CAME TO A REST WITH ONE…"~18,784 mi, complaint #1145324
  51. #51

    wheel bearing

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, AN ABNORMAL SOUND EMITTED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING FAILED AND NEEDED…"~33,000 mi, complaint #1278821

NHTSA investigations

Search NHTSA's own recall and complaint database for VOLKSWAGEN JETTA directly.