2012 KIA SOUL

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine internal

    16 stranded, 63 unsafe, 2 annoyance

    81
    incidents
    Typical range: 90,000–150,000 mi

    Median 121,500 mi, based on 92 reports (34% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO KEFFER KIA ([REDACTED ADDRESS], MOORESVILLE, NC 28117 [REDACTED PHONE]) WHERE IT WAS DIAGN…"~55,000 mi, complaint #1566278
    • "The contact owns a 2012 Kia Soul. The contact stated that while driving at 55 mph, a abnormal noise and odor appeared from the rear both driver and passenger side of the vehicle. The contact managed to veer to the shoulder of the road, turn the vehicle off, wa…"~90,600 mi, complaint #1765187
    • "MY 2012 KIA SOUL CAUGHT FIRE JULY 13TH WITH MY SON DRIVING. THERE WAS A TICKING IN THE MOTOR, A LOUD NOISE, AND THEN FLAMES. WE HAVE THE EXTENDED WARRANTY BUT KIA SAYS IT'S AN INSURANCE ISSUE AND THEY CAN'T/WON'T DO ANYTHING ABOUT IT. NOW, NOT ONLY ARE WE WITH…"~111,000 mi, complaint #1484256
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN JERKING. THE VEHICLE WAS TAKEN TO BIG RED SPORTS / IMPORTS ([REDACTED ADDRESS], NORMAN, OK 73072, [REDACTED PHONE]) WHERE IT W…"~150,000 mi, complaint #1583023
    • "The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where…"~300,000 mi, complaint #1761671
  2. #2

    steering rack mechanical

    60 unsafe, 5 annoyance

    65
    incidents
    Typical range: 49,000–79,500 mi

    Median 68,000 mi, based on 39 reports (49% had no usable mileage)

    • "RECEIVED A LETTER FROM KIA STATING TO HAVE MY STEERING CHECKED OUT . I AM HEARING A POPPING NOISE WHEN I TURN LEFT IN THE STEERING. IT PULLS TO THE RIGHT WHEN DRIVING THE KIA DEALERSHIP IS SAYING THERE'S NOTHING WRONG. BUT THERE'S GOT TO BE SOMETHING GOING…"~5,000 mi, complaint #1566133
    • "STEERING WHEEL MAKES CLICKING NOISE WHEN TURNING."~55,188 mi, complaint #1491896
    • "MY 2012 KIA SOUL HAS STARTED TO MAKE A CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. ON TOP OF THIS THE STEERING HAS BECOME VERY LOOSE WHEN DRIVING. WHILE DRIVING THE WIND BLEW AT THE CAR AND THE STEERING BEING SO LOOSE CAUSED ME TO ALMOST LOOSE CONTROL AN…"~68,000 mi, complaint #1728426
    • "TOOK A LEFT TURN AND THE CAR MADE A CLANK NOISE. NOW WHEN YOU TURN THE STEERING WHEEL THERE IS THIS CLANKING NOISE WHEN YOU TURN THE WHEEL LEFT AND MY STEERING WHEEL FEELS REALLY LOOSE. THE WHEEL CAN TURN SOME BEFORE THE CAR STARTS TURNING. KIA RECALLED 2014…"~79,500 mi, complaint #1390233
    • "I CAN FEEL SLACK PLAY IN THE UPPER STEERING THAT MAKE A KNOCKING SOUND WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT WHEN STATIONARY, MOVING, IN TOWN OR ON THE HIGHWAY. ALSO ON INTERSTATE WHEN I REACH APPROXIMATELY 60 MPH A VIBRATION IN THE FRONT END STARTS AN…"~165,000 mi, complaint #1554046
  3. #3

    steering column

    1 stranded, 46 unsafe

    47
    incidents
    Typical range: 40,000–91,000 mi

    Median 70,000 mi, based on 31 reports (47% had no usable mileage)

    • "TL* THE CONTACT OWNS A 20012 KIA SOUL. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN THE ENGINE WAS STARTED. THE ENGINE HAD TO BE RESTARTED SEVERAL TIMES IN ORDER FOR THE CONTACT TO BE ABLE TO UNLOCK THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DE…"~2,432 mi, complaint #1012397
    • "AROUND 60,000 MILES I BEGAN TO NOTICE A CLUNKING NOISE IN THE STEERING COLUMN. IT STARTED OUT MINIMAL, ONLY HAPPENING SLIGHTLY WHEN I WOULD TURN THE WHEEL (THIS WAS BOTH WHEN THE CAR WAS STATIONARY AND IN MOTION). IT HAS PROGRESSIVELY BECOME WORSE AND NOW ON T…"~60,000 mi, complaint #1499571
    • "THE STEERING COLUMN MAKES A CLUNKING NOISE WHEN BEING TURNED, WHILE STATIONARY OR MOVING. 90,000 MILES ON CAR, AFRAID THE STEERING MAY GIVE OUT... HAS BEEN GETTING PROGRESSIVELY WORSE SINCE INITIAL CLUNKING BEGAN AT ABOUT 70,000 MILES"~70,000 mi, complaint #1538414
    • "STEERING WHEEL HAS DEVELOPED SIGNIFICANT "PLAY" IN BEING ABLE TO MOVE 1-[REDACTED ADDRESS] WITH AN AUDIBLE CLUNK WHEN IT REACHES THE POINT OF ACTUALLY ENGAGING THE STEERING MECHANISM. THERE ARE MULTIPLE REPORTED INCIDENCES OF STEERING COLUMN PROBLEMS ON THE 2…"~91,000 mi, complaint #1522060
    • "CLUNKING NOISE IN STEERING COLUMN. FAILURE OF STEERING COUPLING"~140,000 mi, complaint #1634231
  4. #4

    engine stall or no start

    12 stranded, 34 unsafe

    46
    incidents
    Typical range: 92,500–156,500 mi

    Median 125,000 mi, based on 52 reports (34% had no usable mileage)

    • "I BOUGHT A 2012 KIA SOUL FROM CAPITAL CITY KIA IN MONTPELIER, VERMONT JUST OVER A MONTH AGO. IT HAD 600 MILES ON IT. AFTER TWO WEEKS OF DRIVING IT VERY SELDOM, IT STOPPED OPERATING WHILE I WAS DRIVING IT AND I HAD IT TOWED TO THE NEAREST KIA DEALERSHIP. THEY…"~1,200 mi, complaint #942148
    • "VECHICLE STALLED AT A STOP LIGHT ON A BUSY STREET WITHOUT ANY WARNING OR ANY INDICATION ANYTHING WAS HAPPENING. WAS ABLE TO MAKE IT GO BY GIVING IT SOME GAS BUT IT WAS STILL SUPER SCARY."~79,000 mi, complaint #1740559
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO PALMEN KIA OF KENOSHA ([REDACTED ADDRESS], KENOSHA, WI 53142, [REDACTE…"~117,000 mi, complaint #1629206
    • "The contact owns a 2012 Kia Soul. The contact stated while driving approximately 40-45 MPH, the vehicle stalled without warning. The vehicle was towed to the local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaire…"~148,000 mi, complaint #1785603
    • "CAR WAS GREAT UNTIL IT REACHED THE 100000 MILE MARK. THEN IT LOSES ALL POWER AND DIES WHILE GOING 65 TO 70 MPH ON FREEWAY! IT IS GOING TO GET ME KILLED! WHEN HAPPENS, THE RPM GAUGE QUICKLY PLUMMETS TO ZERO AND REMAINS THERE AT ZERO AFTER I GET IT RESTARTED. A…"~1,000,480 mi, complaint #1549491
  5. #5

    steering electric assist

    30 unsafe, 3 annoyance

    33
    incidents

    Commonly reported, insufficient mileage data - n=23, median 43,000 mi, no reliable range below 25 reports.

    • "THIS IS A RECURRING ISSUE WHICH KIA CAN'T IDENTIFY OR TROUBLESHOOT. IT HAS BEEN IN THE KIA GARAGE HALF A DOZEN TIMES AND STILL HASN'T BEEN FIXED. THE ISSUE HAPPENS WHEN THE VEHICLE IS INITIALLY STARTED. THE STATUS LIGHTS IN THE DASH ALL LIGHT UP AND GO OUT…"~4,000 mi, complaint #1050339
    • "STEERING WHEEL MAKES A LOUD POPPING NOISE IT IS GETTING WORSE BY THE DAY. THE LIGHTS FLICKER WHEN TURNED ON INSIDE AND OUTSIDE THE VEHICLE."~36,221 mi, complaint #1592908
    • "CLUNKING AND CLICKING IN STEERING. SAME AS SEVERAL OTHER COMPLAINTS. KIA NEEDS TO RECALL FOR THIS SERIOUS SAFETY DEFECT."~43,000 mi, complaint #1652869
    • "WAS GOING DOWN TEN, KIA CAN'T DETERMINE IF MY POWER STEERING WANT BOUT WHILE GOING DOWN THE HIGHWAY GOING 55, AND THEN HITTING A DEER. THE BODY WORK HAS BEEN FIXED BUT MY VEHICLE HAS NO POWER STEERING. POWER STEERING IS NOT RESPONDING - MDPS WILL NOT COMMUNIC…"~88,282 mi, complaint #1520877
    • "THE STEERING WHEEL IS SHAKING AND MAKING A LOUD NOISE WHEN DRIVING."~150,000 mi, complaint #1637809
  6. #6

    catalytic converter

    1 stranded, 26 unsafe

    27
    incidents

    Commonly reported, insufficient mileage data - n=23, median 140,000 mi, no reliable range below 25 reports.

    • "PLEASE NOTE NHTSA CAMPAIGN ID: 19V120000 ORIGINALLY THIS WAS RESTRICTED TO THE 1.6L KIA SOUL 2012, BUT I HAVE NOTED THAT MY CAR HAS HAD AN EXHAUST LEAK AND GETS HOT, EVEN IF OPEN A FRONT WINDOW, GET A NICE WHIFF OF EXHAUST, WHEN THE ONLY CAR IN THE VICINITY…"~10,000 mi, complaint #1630829
    • "2012 KIA SOUL, CHECK ENGINE LIGHT COMES ON AND OFF INTERMITTENTLY, HAD CONDITION CHECKED BY NALLEY KIA DEALER WAS TOLD THAT THE CATALYTIC CONVERTER NEEDED REPLACEMENT TOLD ME THE COST FOR THEM TO REPAIR, I WAS UNABLE TO PAY THAT AMOUNT...ONE WEEK LATER RECALL…"~125,822 mi, complaint #1573850
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STARTED TO SPUTTER. THE VEHICLE DID NOT STALL AND WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE CAT…"~140,000 mi, complaint #1562866
    • "MY VEHICLE'S MALFUNCTION LIGHT CAME ON AND IT BEGAN TO LOSE POWER OFF AND ON GOING DOWN THE TURNPIKE. SINCE THEN, IT SOMETIMES WON'T START EVEN THOUGH IT SOUNDS LIKE IT IS GOING TO. IT CONTINUES TO HAVE THESE PROBLEMS INTERMITTENTLY. WHEN A DIAGNOSTIC TOOL WAS…"~147,750 mi, complaint #1739357
    • "CAR LOST POWER ON HIGHWAY AND WAS UNABLE TO ACCELERATE. CHECK ENGINE LIGHT WAS FLASHING. HAD CAR TOWED TO GERALD KIA NORTH AURORA TO HAVE THEM EVALUATE CAR TO SEE IF IT WAS A RESULT OF THE CATALYTIC CONVERTER RECALL. IN 9/ 2017 DEALERSHIP ADVISED ME THAT TH…"~172,000 mi, complaint #1633906
  7. #7

    airbag system

    15 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=17, median 70,000 mi, no reliable range below 25 reports.

    • "TWO OCCUPANTS IN FRONT SEATS OF 2012 KIA SOUL. INVOLVED IN A PASSENGER SIDE COLLISION AT THE FRONT DOOR. OTHER CAR WAS TRAVELING AT THE SPEED OF 40MPH OR GREATER AT THE TIME OF COLLISION. CAUSED MORE THAN $8500 TO THE KIA SOUL. THERE WAS NO AIR BAG DEPLOYMENT.…"~3,379 mi, complaint #925695
    • "MY WIFE WAS IN AN ACCIDENT AND FLIPPED HER KIA SOUL SEVERAL TIMES AND THE AIR BAGS DID NOT DEPLOY, I HAVE DONE SOME RESEARCH AND FOUND THAT KIA'S ARE KNOWN FOR THIS PROBLEM. *TR"~24,000 mi, complaint #1024699
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED OVER A POTHOLE, THE DRIVER LOST CONTROL OF THE VEHICLE CRASHING INTO THE BARRIER AND ROLLING OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOYED. A POLICE REPORT WA…"~70,000 mi, complaint #1271339
    • "WE WERE TRAVELING DOWN A RURAL ROAD IN KENTUCKY. A DEER RAN OUT IN FRONT OF US. WE STRUCK THE DEER AT APPROXIMATELY 57 MPH. THERE WAS CONSIDERABLE DAMAGE TO THE FRONT END OF THE VEHICLE AND IT WAS NOT DRIVABLE. OUR AIRBAGS DID NOT DEPLOY. *TR"~74,000 mi, complaint #1032021
    • "HELLO.. I AM A LITTLE UPSET. I WAS INVOLVED IN A VEHICLE ACCIDENT AT THE SPEED OF 40MPG. THE AIR BAGS DID NOT DEPLOY, AND THE SEATBELT DID NOT LOCK. I ENDED UP HITTING MY CHIN AND JAW ON THE STEERING WHEEL. THE MAJOR DAMAGE TO MY CAR IS FRONT PASSENGER SIDE."~150,000 mi, complaint #1615583
  8. #8

    engine oil consumption

    1 stranded, 14 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=16, median 121,500 mi, no reliable range below 25 reports.

    • "MY KIA SOUL 2012 HAS BEEN HAVING PROBLEM A WITH OVER THE LIMIT OIL CONSUMPTION THAT STARTED IN 2015. IN THE OWNERS MANUAL AND IN CROWN KIA WHERE I BOUGHT THE CAR SAID THAT I CAN CHANGE OIL ON EVERY 5000 MILES. OVER TIME IT STARTED BURNING MORE AND MORE OIL THA…"~10,000 mi, complaint #1697775
    • "THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED THAT THE ENGINE WAS EXCESSIVELY CONSUMING ENGINE OIL. THE CONTACT STATED THAT OCCASIONALLY THE VEHICLE WOULD SHUDDER AND STALL WITH THE CHECK ENGINE WARNI…"~70,000 mi, complaint #1747712
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO DUTCH MILLER KIA OF WV ([REDACTED ADDRESS], CHARLESTON, WV 25303) TO HAVE IT REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). AFTER THE RECALL REPAIR WAS PE…"~110,000 mi, complaint #1582952
    • "BEFORE TAKING THE VEHICLE IN FOR THE RECALL IT WAS BURNING OIL. IT WOULD BE COMPLETELY EMPTY AFTER JUST 2000 MILES OF GETTING MY OIL CHANGE. I TOOK IT IN TO GET THE RECALL FIXED. THEY REPLACED THE COMPUTER AS WELL AS THE CATALYTIC CONVERTER. IT STILL CONTINUES…"~123,000 mi, complaint #1613838
    • "IN EARLY 2016, MY VEHICLE BEGAN BURNING OIL AT AN ALARMING RATE. NOVEMBER THE SAME YEAR I ENDED UP HAVING TO GET MY ENGINE REPLACED AT ABOUT 120,000 MILES. IN 2019, THE SAME ISSUE BEGAN TO OCCUR. I HAVE TO PUT OIL IN MY CAR MULTIPLE TIMES EVERY WEEK. A FAMILY…"~220,000 mi, complaint #1667131
  9. #9

    other

    2 stranded, 6 unsafe, 5 annoyance

    13
    incidents

    Commonly reported, insufficient mileage data - n=17, median 92,000 mi, no reliable range below 25 reports.

    • "2012 KIA SOUL WITH LESS THAN 15,000 MILES ON IT SUDDENLY BURST INTO FLAMES AND THE CAR IS A TOTAL LOSS ."~14,000 mi, complaint #1445245
    • "TL* THE CONTACT OWNED A 2012 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, A VEHICLE IN FRONT DEPRESSED THE BRAKES ABRUPTLY CAUSING THE DRIVER TO CRASH INTO THE REAR OF THE PRECEDING VEHICLE. AS A RESULT, THE DRIVER MERGED ONTO ONCOMING TRAFFIC AND CRASHED INTO…"~50,000 mi, complaint #1359989
    • "THE HOOD DISENGAGED WHILE MY 76 YEAR OLD MOTHER WAS DRIVING DOWN THE HIGHWAY AND SMASHED AGAINST THE WINDSHIELD. THE DEALERSHIP SAID IT HAPPENS SOMETIMES AND CHARGED HER $3,500 TO FIX IT. IT BROKE LOOSE TWICE AFTER THAT WHILE SHE WAS DRIVING BUT DIDN'T FLY U…"~69,696 mi, complaint #1509697
    • "I WAS ON THE FREEWAY, AND ALL THE LIGHTS LINING THE FREEWAY WERE OUT. IT WAS PITCH BLACK, AND A COW HAD MADE ITS WAY INTO THE MIDDLE OF THE FREEWAY. IT WAS STRUCK BY ANOTHER VEHICLE AND SENT INTO THE AIR, AND FLEW RIGHT INTO MY CAR. IT IS MY UNDERSTANDING THAT…"~92,000 mi, complaint #1619083
  10. #10

    brake hydraulics

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact's son owned a 2012 Kia Soul. The contact stated that while the vehicle was parked in the driveway, the contact's daughter-in-law looked through the glass door of the residence and noticed that the vehicle had caught on fire. The contact stated that…"~200,000 mi, complaint #2134001
  11. #11

    door latch and hinge

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE HOOD UNLATCHED AND OPENED. THE CONTACT WAS UNABLE TO VIEW THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS…"~6,100 mi, complaint #1143137
    • "HOOD BLEW BACK BROKE MY WINDSHIELD AND BENT MY FENDERS BROKE MY THE SECONDARY LATCH IS BENT AND THE LOCK DID NOT HOLD"~61,770 mi, complaint #1434393
    • "DRIVING DOWN THE ROAD AND THE HOOD LATCH BROKE CAUSING THE HOOD TO FLY UP AND WRAP AROUND THE WINDOW SHIELD. I HAD THE PRESENCE OF MIND TO MOVE IT TO THE SIDE OF THE ROAD AND CALL FOR HELP. I WAS TRAVELING APP. 55 MILES AN HOUR, ON A SECONDARY PAVED ROAD."~79,000 mi, complaint #1239356
    • "The contact owns a 2012 Kia Soul. The contact stated that while her son was driving approximately 55 MPH, the hood latched inadvertently released and the hood raised up and struck the windshield, causing the windshield to crack. There was no warning light prio…"~134,573 mi, complaint #1895851
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE DUE TO THE FRONT HOOD UNLATCHING ON ITS OWN AND STRIKING THE WINDSHIELD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ASHEBORO NISSAN (LOC…"~155,000 mi, complaint #1626263
  12. #12

    transmission automatic

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "8-31-13 IS THE FIRST TIME I WENT INTO THE DEALERSHIP TO COMPLAIN ABOUT THE CAR ACCELERATING WHEN I WOULD FIRST START THE CAR UP IN THE GARAGE AND THEN WHEN I WAS DRIVING IT WOULD JERK INTO ANOTHER GEAR. THEY RESET THE ADAPTIVE LEARNING SYSTEM. 10-9-13, IS THE…"~11,230 mi, complaint #1015202
    • "VEHICLE WITH AN AUTOMATIC TRANSMISSION IS EXPERIENCING A VIOLENT SHIFT FROM FIRST GEAR TO SECOND GEAR UNDER GENTLE ACCELERATION AND A LAG IN THE SHIFT WHERE THE ENGINE RACES FROM 2ND TO 3RD AS IF IT WAS CAUGHT BETWEEN GEARS. THIS IS AN INTERMITTENT PROBLEM THA…"~29,400 mi, complaint #1000872
    • "I STOPPED MY CAR AT TOP OF MY STEEP DRIVEWAY,PULLED UP EMERGENCY BRAKE,PUT CAR IN PARK BUT LEFT CAR RUNNING TO LISTEN TO SONG ON RADIO. I SAW A PROBLEM IN MY YARD,OPENE THE DOOR, TOOK CARE OF PROBLEM THEN GOT PARTIALLU BACK IN THE CAR TO CUT OFF ENGINE. AS SOO…"~58,000 mi, complaint #1405354
    • "BEFORE APPLYING BRAKE PEDAL UPON SEVERAL OCCASIONS WAS ABLE TO SHIFT VEHICLE FROM PARK TO DRIVE JUST BY DEPRESSING SHIFTER. SEVERAL TRIPS TO DEALER AND THEY COULD NOT DUPLICATE PROBLEM."~63,000 mi, complaint #1214967
    • "THE TRANSMISSION FLUID TEMPERATURE SENSOR A ELECTRICAL CIRCUIT INPUT SIGNAL HAD HIGH VOLTAGE FOR A PREDETERMINED PERIOD OF TIME WHICH CAUSES THE CAR TO SHIFT HARD AND BUCK. THE AUTOMATIC TRANSMISSION ACTS LIKE A MANUAL. YOU HAVE TO TAKE YOUR FOOT OFF THE GAS A…"~74,599 mi, complaint #1572491
  13. #13

    glass and windshield

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "DRIVING DOWN LOCAL STREET WHEN A STONE HIT THE WINDSHIELD CRACKING IT. KIA HAS A BUMPER TO BUMPER WARRANTY I CALLED THEM TO FIX THE WINDSHIELD AND WAS TOLD THAT IT WAS NOT COVERED. I THEN TOOK THE CAR AND HAD IT REPAIRED BY A GLASS COMPANY. THE REPAIR COST ME…"~23,000 mi, complaint #1025156
    • "THE RIGHT WINDSHIELD SIDE MOLDING FLEW OFF TWICE SO FAR. THE SECOND TIME AT ABOUT 62000 MILES WHILE TRAVELING ABOUT 65 MPH. THE DEALER REPLACED AND INSTALLED THE FIRST ONE FREE, THE SECOND ONE COST ME ABOUT $105.00 AND WAS ALSO INSTALLED BY THE DEALER. *TR"~55,000 mi, complaint #1168101
    • "SAT. 8-24-13, AROUND 3:20 PM, I WENT OUT TO MY 2012 KIA SOUL PARKED ON THE STREET, IN PART-SHADE, IN A RESIDENTIAL AREA OF CENTERVILLE, OH. THE WINDOWS WERE CRACKED, AND THE TEMP OUTSIDE WAS IN THE MID-80'S. I OPENED MY FRONT DOOR & PUT IN MY BEACH BAG. I T…"~57,108 mi, complaint #1004872
    • "12/28/17 PURCHASED CAR FROM KIA DEALERSHIP. 1/27/18 I WAS DRIVING APPROX [REDACTED ADDRESS] AND THE DRIVERS SIDE WINDSHIELD PANELLING FLEW OFF. THE PASSENGER SIDE IS LOOSE AS WELL. I AM TOLD NO WAY TO SECURE PASSENGER SIDE IT JUST HAS TO BE REPLACED AS WELL.…"~66,000 mi, complaint #1446194
    • "DRIVING MY CAR ABOUT 65 MPH DOWN A LONG STRETCH HIGHWAY IN THE WOODS HEARD THIS LOUD NOISE SAW BLACK IN THE RIGHT UPPER SIDE OF MY WIND SHIELD. THOUGHT I HIT A BLACK BIRD SAFELY PULLED OVER GOT OUT SAW NO BLOOD ON THE CAR OR FEATHERS. LOOKED CLOSER A BLACK PLA…"~80,400 mi, complaint #1397522
  14. #14

    instrument cluster

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "STARTED CAR SUNDAY AT 1:30 PM. NOTICES GAS GAUGE NEEDLE WAS BELOW EMPTY. BACKED OUT OF PARKING SPACE, PUT THE CAR INTO DRIVE - NO INSTRUMENTATION AT ALL. TACH AT O, TEMP GAUGE AT O, FUEL GAUGE BELOW EMPTY. SHUT OFF IGNITION AND RESTARTED ENGINE - STILL NO INST…"~6,850 mi, complaint #959265
    • "NOV. 2013 I WAS DRIVING THE CAR AND THE ODOMETER STOPPED WORKING, I WENT TO KIA AND THEY SAID THEY HAD TO ORDER A PART FOR IT BUT IT WAS OKAY TO DRIVE. I CONTINUED TO DRIVE IT FROM KY TO INDIANAPOLIS IN WHEN THE SPEEDOMETER STOPPED WORKING THEN THE ENTIRE INS…"~53,000 mi, complaint #1034722
    • "TRIED STARTING THE CAR ONE MORNING AND THE ENTIRE DASHBOARD IS BLACK. NO READINGS FOR ANY OF THE GAUGES AND SHIFTER STUCK IN PARK. CAR WAS DRIVABLE AFTER RELEASING THE GEAR WITH THE SHIFT LOCK RELEASE, BUT NOTHING ON THE INSTRUMENT CLUSTER WORKING. COULDN'T SE…"~120,000 mi, complaint #1710892
  15. #15

    lighting exterior

    1 unsafe, 3 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT AFTER A HEAVY RAIN, CONDENSATION WAS FOUND IN THE PASSENGER SIDE HEAD LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. TH…"~8,200 mi, complaint #932016
  16. #16

    wiring harness

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THERE HAD BEEN SEVERAL FAILURES THAT PROGRESSED SINCE PURCHASING THE VEHICLE. THE RADIO SHORTED OUT AND WAS REPLACED BY THE DEALER (SOUTHSIDE KIA, [REDACTED ADDRESS], JACKSONVILLE, FL 32225, [REDACT…"~68,000 mi, complaint #1405184
    • "I JUST BOUGHT MY CAR IN APRIL AND WITH REGISTRATION PAPERS I RECEIVED RECALL PAPERS STATING 2 RECALLS FOR MY VEHICLE I DIDN'T THINK IT WAS LEGAL TO SELL VEHICLE WITHOUT HAVING IT FIXED.?? NEXT I. TAKE MY VEHICLE TO KIA DEALER ON MONDAY AUGUST 3 TO FIX RECA…"~112,000 mi, complaint #1683219
  17. #17

    acceleration loss or hesitation

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "NO ENGINE WARNING LIGHTS ON. AT RANDOM, ENGINE WILL LOSE POWER, BUT DOES NOT QUIT. NO MATTER HOW MUCH YOU TRY TO ACCELERATE, CAR ONLY REACHES APPROXIMATELY 30 MPH. OBSERVED TO HAPPEN AFTER TURNING IGNITION KEY AND NOTHING HAPPENS. HOWEVER, OCCURRENCE IS RANDOM…"~120,000 mi, complaint #1580538
  18. #18

    exhaust system

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "BLUE SMOKE COMING OUT OF THE EXHAUST PIPE WHEN CAR IS IN USE."~73,000 mi, complaint #1678048
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE THE VEHICLE WAS RUNNING, SMOKE APPEARED FROM THE EXHAUST PIPE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT…"~110,633 mi, complaint #1613367
  19. #19

    heater core and blower

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THE BLOWER, WHICH OPERATED THE AIR CONDITIONER AND DEFROSTER, MALFUNCTIONED. THE WINDOWS DID NOT DEFROST AND IMPAIRED THE FIELD OF VISION. THE CONTACT TOOK THE VEHICLE TO A DEALER. THE DEALER REPLACED TH…"~3,000 mi, complaint #915279
    • "MY CAR'S HEATER ASSEMBLY CONTROL HAS FAILED AND IN DOING SO MY CAR'S HEATER DEFAULTED TO COLD AND FACE MAKING IT IMPOSSIBLE TO DEFROST THE WINDSHIELD. KIA WANTS AN ASTRONOMICAL FEE TO DIAGNOSE THE PROBLEM AND EVEN MORE FOR THE PART AND INSTALLATION."~88,700 mi, complaint #1231079
    • "BLOWER TO THE AC/HEATER JUST QUIT WORKING.. TURNED CAR OFF AT GAS STATION ,GOT BACK IN STAYED AND BLOWER WOULD NO LONGER WORK.. SEEMS TO BE A COMMON PROBLEM IN THE 2012 KIA SOUL."~100,000 mi, complaint #1508411
  20. #20

    infotainment head unit

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE RADIO FROZE AND I COULDN'T CHANGE THE STATION, PROGRAM, OR USE THE CD. NEXT THE BACKUP CAMERA WOULDN'T WORK. AFTER DRIVING FURTHER, THE SIGNALS AND LIGHTS ON THE DASH CEASED TO FUNCTION. I DIDN'T DRIVE MORE THAN 8 MILES GOING TO AND FROM WORK AND TO THE ST…"~12,100 mi, complaint #995107
    • "THE COMPUTER SYSTEM FOR THE RADIO HAD A SERVICE ADVISORY INSTEAD OF A RECALL, SO I WASN'T NOTIFIED BY MAIL. BUT THE PROBLEM IS THAT IN ADDITION TO THE RADIO, IT AFFECTS THE BACKUP CAMERA AND EVENTUALLY THE DASHBOARD, MAKING BOTH OF THEM INOPERABLE. THE REPAIRM…"~14,700 mi, complaint #1056105
    • "MY UVO RADIO IS FINE 1 DAY AND THE NEXT DAY IT NO LONGER HAS SOUND AND THE CLOCK DOESN'T WORK, I HAVE DONE A HARD RESET WITH NO RESULTS. WHEN RESEARCHING HOW TO FIX, I FIND OUT THIS IS A COMMON PROBLEM WITH THE KIA SOULS, WHY ISN'T THERE A RECALL FOR SO ,ANY…"~157,000 mi, complaint #1635165
  21. #21

    noise or vibration unspecified

    3 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WHEN PUT IN REVERSE IT MAKES A POPPING NOISE AND SOMETIMES AS WELL IN OTHER GEARS CONTACTED THE DEALSHIP WHERE I GOT IT FROM IN 6/19 AND HE SAID IT SHOULD BE FINE, I CONTACTED BEFORE MY 30 DAY WARRANTY EXPIRED AS WELL BUT IT IS STILL DOING IT. I NOTICED IT DO…"~11,000 mi, complaint #1587633
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE D…"~190,000 mi, complaint #1661720
  22. #22

    seatbelt and pretensioner

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "MY SON WAS SITTING IN THE RIGHT REAR SEAT OF A 2012 KIA SOUL WHEN IT WAS REAR ENDED BY A HONDA CRV GOING 35-40 MPH. THE IMPACT PUSHED THE KIA INTO THE SUBARU IN FRONT OF THEM SETTING OFF BOTH AIRBAGS IN THE FRONT. THE SEAT BELT MY SON WAS WEARING DID NOT LOCK…"~6,000 mi, complaint #957137
    • "I WAS TAKING MY AUNT TO THE DOCTORS OFFICE, SHE IS OLDER AND FORGOT TO ATTACH HER SEAT BELT. I HAPPENED TO LOOK OVER AND PULLED OVER SO SHE COULD ATTACH HER BELT. HOWEVER, THERE WAS NO WARNING LIGHT OR BUZZER TO INDICATE THAT THE PASSENGER SEAT BELT WAS NOT…"~12,800 mi, complaint #945171
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE HYDROPLANED, DROVE OFF THE ROAD, AND LANDED IN A DITCH. THE REAR DRIVER'S SIDE SEAT BELT KNOB SEPARATED AND CAUSED THE PASSENGER TO SUSTAIN SCRATCHES TO THE LEFT LEG, ARMS, CHIN, AND CHEST…"~88,000 mi, complaint #1625338
  23. #23

    tire failure

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THE DRIVER OF THE VEHICLE WAS TRAVELING 35 MPH WHEN THE TIRE FAILED. THE TIRE PRESSURE WARNING LIGHT ALSO ILLUMINATED ON THE INSTRUMENT PANEL. WHEN THE DRIVER ATTEMPTED TO CHANGE THE TIRE THE VEHICLE WAS…"~7,200 mi, complaint #918601
    • " ON APRIL 23, 2015, WE DROVE FROM OUR HOME IN MIAMI TO NORTH GEORGIA. THE FIRST TIRE FAILED ON THE WAY TO NORTH GEORGIA, NEAR GAINESVILLE, FL. THE SECOND TIRE FAILED ON THE RETURN TRIP NEAR LENNOX, GA. AS YOU CAN PLAINLY SEE FROM THE ATTACHED IMAGES, BOTH TIR…"~26,500 mi, complaint #1233637
  24. #24

    transmission manual clutch

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "THIS IS A STANDARD 6 SPEED VEHICLE. REVERSE IS IN THE SAME LOCATION AS 1ST GEAR. THE ONLY DIFFERENCE IS THAT ONE MUST PULL ON A SLIDER CONTROL IN THE SHIFT HANDLE TO GET INTO FIRST. HISTORICALLY, REVERSE WAS ALWAYS THE GEAR FARTHEST AWAY FROM THE DRIVER. I HAV…"~50,000 mi, complaint #1335881
    • "BOUGHT WIFE BRAND NEW 2012 KIA SOUL IN 2012. GOT STANDARD TRANSMISSION. AT AROUND 20K I NOTICED A SQUEAL COMING FROM THE VEHICLE WHEN THE CLUTCH WAS COMPLETELY DISENGAGED, BY THAT I MEAN VEHICLE RUNNING FOOT COMPLETELY OFF CLUTCH. I PRESUMED IT WAS A THROW OUT…"~68,000 mi, complaint #1247452
    • "THE GEAR SHIFT SELECTOR (MANUAL TRANSMISSION) WOULDN'T FIND ANY GEAR. THE TRAFFIC SIGNAL TURNED GREEN, I PLACED THE GEAR IN 1ST. IT DROVE ABOUT 200 FEET AND I HEARD A FAINT "POP". THE TRANSMISSION GEAR SELECTOR DID NOT HAVE ANY FEELING IN IT, AND I COULDN'T G…"~75,000 mi, complaint #1549776
  25. #25

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2012 Kia Soul. The contact stated there was an abnormal fuel odor inside of the vehicle. Additionally, the brake lights were inoperable prior to replacing the rear taillight housings. After replacing the brake lamp housings, the contact beca…"~109,000 mi, complaint #1756916
  26. #26

    backup camera

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BACKUP CAMERA STOPPED WORKING JUST OUT OF WARRANTY."~55,000 mi, complaint #1445821
  27. #27

    control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • " I PURCHASED THE VEHICLE IN DECEMBER AND EVERY SO OFTEN THE GAUGES AND THE LIGHTS IN THE DASH WILL NOT WORK. THE VEHICLE FAILED TO SHIFT INTO GEAR. I HAD CONTACTED THE DEALER FROM WHOM I PURCHASE THE VEHICLE, I THEN TOOK IT TO THEIR REPAIR SHOP. THE GENTLEMAN…"complaint #1168880
    • "The electrical system on this vehicle is severely malfunctioning. Once the engine is started it will not allow me to take it out of gear. All of the indicator lights are on and flash. It is unsafe because the Kia dealership service center doesn't know how to f…"complaint #1830841
  28. #28

    engine cooling

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT TOOK THE VEHICLE TO JIM MARSH KIA (8555 W CENTENNIAL PKWY, LAS VEGAS, NV 89149, [REDACTED PHONE]),…"~113,000 mi, complaint #1561931
    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO STATED THAT WHILE DRIVING ON A CURVE AN…"~117,000 mi, complaint #1681646
  29. #29

    fuel tank and lines

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY CAR IS BELIEVED TO BE RECALLED, BECAUSE THE MPG (MILE PER GAS?) IS SUPPOSED TO BE BETWEEN 30 TO 34 MPG WHILE DRIVING ON THE HIGHWAY. IT WAS BETWEEN 20 TO 25 MPG ALL THE TIMES AND NEVER EXCEED TO 34 MPG OR MORE. THE DETAIL OR GUIDE SHOWED THAT IT CAN EXCEE…"~700 mi, complaint #991567
  30. #30

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY 2012 KIA SOUL POWER STEERING IS ALMOST LOCK IT IS VERY HARD TO TURN"complaint #1704957
    • "Power steering making clicking noise and loose steering "complaint #1928382
  31. #31

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2012 Kia Soul. The contact stated that while operating the vehicle, the traction control warning light was continuously flashing on and off. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of…"~189,000 mi, complaint #2101614
  32. #32

    unintended acceleration

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I WAS SLOWING APPROACHING PARKING SPOT. VEHICLE STARTED SPEEDING RAPIDLY, I COULD NOT STOP VEHICLE AND CRASHED INTO A BRICK BUILDING. MY SON WAS YELLING TO STOP, I SAID I AM TRYING AND CANNOT. THE AIR BAGS CAME OUT, CAR WAS SMOKING, BADLY DENTED. WINDSHIE…"~19,000 mi, complaint #994189
    • "The contact owned a 2012 Kia Soul. The contact stated while stopped at an intersection, the vehicle independently accelerated while depressing the brake pedal. The contact steered the vehicle to the left in an attempt to stop the acceleration and repeatedly de…"~99,700 mi, complaint #1946387
  33. #33

    ac compressor and refrigerant

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "REFRIGERANT OIL LEAKING FROM AC COMPRESSOR"~89,000 mi, complaint #1681057
  34. #34

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE SIDE BRAKES DO NOT ILLUMINATE SO THE SAFETY OF YOURSELF AND OTHERS ARE AT RISK. WENT OUT WITHOUT ANY WARNING SIGNS OF FAILURE. THIRD LIGHT WORKS FINE ON TOP."~87,000 mi, complaint #1427699
  35. #35

    driveshaft axle cv

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The contact owns a 2012 Kia Soul. The contact stated that while driving and turning, there was an abnormal metal-on-metal sound coming from near the wheels. The vehicle was taken to an independent mechanic who diagnosed that the driver's side wheel bearing, an…"complaint #2110829
  36. #36

    evap system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED THE EMISSIONS TEST DUE TO THE WARNING LIGHT BEING IL…"~100,000 mi, complaint #1671695
  37. #37

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY 2012 KIA SOUL CAUGHT FIRE AFTER DRIVING IT FOR APPROXIMATELY 25 MINUTES. THE FIRE STARTED AT THE ENGINE COMPARTMENT AND WAS CONSISTENT WITH A PROBLEM WITH FUEL INJECTION. THE WHOLE CAR BURNED DOWN WITHIN ABOUT 5 MINUTES. *JS"~36,000 mi, complaint #1083539
  38. #38

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The steering wheel ignition lock is easy bypassed by using only a small screwdriver or USB cord. This makes the car easily stolen and therefore violates the requirements of 571.114 which requires a "starting system which, whenever the key is removed from the s…"complaint #1834553
  39. #39

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY CAR (MANUAL TRANSMISSION) HAS REPEATEDLY STARTED ROLLING WHEN PARKED IN 1ST CAR WITH THE E-BRAKE PULLED. TWO WEEKS AGO IT ALMOST RAN OVER MY SON. HE SCREAMED AND STRANGERS RAN AND STOPPED THE CAR FROM ROLLING ON MY SON. IT HAS STARTED ROLLING LIKE THIS M…"complaint #1602120
  40. #40

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT ONCE SHIFTED INTO PARK, THE VEHICLE AUTOMATICALLY UNLOCKED ALL OF THE DOORS. THE CONTACT BELIEVED THE FAILURE TO BE A SAFETY ISSUE SINCE THE FEATURE WAS UNABLE TO BE TURNED OFF. THE VEHICLE WAS TAKE…"complaint #918756
  41. #41

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED AS THE CONTACT WAS ATTEMPTING TO DRIVE UPHILL. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIA…"~600 mi, complaint #911790
  42. #42

    starter

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CAR IS IN P AS RK. CAR IS NOT MOVING. CAR IS NOT ALREADY STARTED. OFTEN THE CAR WON'T START. INTERIOR LIGHTS COME ON WHEN KEY IS PLACED IN IGNITION, BUT WONT TURN OVER. YOU HAVE TO WIGGLE THE SHIFTER OR TURN THE STEERING WHEEL. IT WILL EVENTUALLY START.…"~68,000 mi, complaint #1648399
  43. #43

    sunroof

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT WHILE OPENING THE SUN ROOF, THE BUTTON WAS DEPRESSED HOWEVER, THE SUN ROOF STOPPED HALFWAY OPENED. THE BUTTON WAS DEPRESSED A SECOND TIME AND THE SUN ROOF OPENED COMPLETELY. THE VEHICLE WAS TAKEN TO…"complaint #1704455
  44. #44

    suspension struts shocks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "DRIVING SOUTH ON I65 BETWEEN GARDENDALE, AL AND BIRMINGHAM, AL. AT APPROXIMATELY 60 MPH - CLEAR DAY, SUNNY APPX 80 DEGREES AT 11:00 AM CST. CONCRETE ROADWAY WITH EXPANSION JOINTS. EXPERIENCED VIOLENT GYRATIONS - CAR LITERALLY BOUNCING OFF ROADWAY. SLOWED TO 50…"~2,700 mi, complaint #936373
  45. #45

    wheel bearing

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Vibration of tires while driving and clicking noise when turning steering wheel"complaint #1784549
  46. #46

    wheel or rim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "PRIOR TO PREVIOUS SERVICE, I NOTICED LUG NUTS WERE BEGINNING TO RUST. SUMMIT PLACE KIA HAD ONE FOR THIS MODEL AND REPLACED THE WORST ONE AND WAS TO ORDER A NEW SET FOR ALL WHEELS AS A WARRANTY ITEM. THEY WERE SUPPOSED TO CALL ME WHEN THESE CAME IN. NEVER RECEI…"~28,000 mi, complaint #1023057

NHTSA investigations

Search NHTSA's own recall and complaint database for KIA SOUL directly.