2012 JEEP GRAND CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    21 stranded, 193 unsafe, 1 annoyance

    215
    incidents
    Typical range: 50,000–110,000 mi

    Median 78,000 mi, based on 337 reports (26% had no usable mileage)

    • "I BOUGHT MY BAND NEW 2012 JEEP GRAND CHEROKEE OVERLAND 7 MONTHS AGO - BRAND NEW FROM THE CHRYSLER JEEP DEALERSHIP AND ABOUT A MONTH AFTER I BOUGHT IT I STARTED TO NOTICE THE ACCELERATION IS NOT 100%, THE WINDOWS STOP ROLLING UP OR DOWN FOR HOURS AT A TIME AT R…"~1,000 mi, complaint #932792
    • "FAILED TO START UNLESS YOU TRIED SEVERAL TIMES, IT IS A KNOWN PROBLEM AND THE FIX DID NOT LAST, AS I HAVE HAD IT DONE TWICE AND IT IS DOING IT AGAIN. THE DEALER TOLD ME THEY HAVE NOT MADE A WORKABLE FIX FOR IT. IT, HOWEVER HAS ALWAYS BEEN PARKED WHEN THIS HA…"~52,023 mi, complaint #1658379
    • "AFTER FAILING INSPECTION IT WAS IN SHOP 6 WEEKS FOR REPAIR BUT WAS NOT REPAIRED! IT MISSES MORE THAN EVER, MOST OFTEN DURING IDLE & HAS DIFFICULTY STARTING AT TIMES & YOU CAN SMELL GAS SOMETIMES MAKING ME FEAR IT WILL CATCH FIRE."~76,404 mi, complaint #1588386
    • "CAR UNEXPECTEDLY STALLS OUT WHILE DRIVING "~103,000 mi, complaint #1676192
    • "MY CAR CONTINUES TO HAVE INTERMITTENT ISSUES WITH START. BUT I AM MOST CONCERNED ABOUT THE POTENTIAL FOR THE JEEP TO STALL AND CRASH WHILE THE IN DRIVING. I AM RISKING THE LIVES AND THE LIFE OF FAMILY AND FRIENDS EACH TIME I DRIVE THIS JEEP. THIS FULE PUMP REL…"~208,400 mi, complaint #1679981
  2. #2

    battery and charging

    58 stranded, 90 unsafe, 1 annoyance

    149
    incidents
    Typical range: 53,000–102,000 mi

    Median 78,000 mi, based on 187 reports (13% had no usable mileage)

    • "THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. ON 5/8/2012 THE CONTACT PUSHED THE START BUTTON ON THE VEHICLE, THE LIGHTS ON THE VEHICLE FLASHED ONCE, AND IMMEDIATELY THE VEHICLE TURNED OFF COMPLETELY. CONTACT PUSHED THE START BUTTON AGAIN, THE LIGHTS IN THE VEH…"~2,200 mi, complaint #994540
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY LIGHT ILLUMINATED. THE VEHICLE MADE A HUMMING NOISE AND THE VEHICLE STALLED SIMULTANEOUSLY WITHOUT WARNING. THE CONTACT STATED THAT THE BATTERY AND THE ALTERNATOR FAILED. THE PO…"~57,459 mi, complaint #1283319
    • "I WAS WALKING OUT TO MY CAR AFTER LEAVING A STORE. THE CAR HAD BEEN PARKED IN THE PARKING LOT FOR NO MORE THAN 20MIN. I GOT TO MY CAR AND BEFORE I STARTED THE VEHICLE I NOTICED SMOKE COMING FROM UNDER THE HOOD. I OPENED THE HOOD AND FOUND THAT THERE WAS SMO…"~78,000 mi, complaint #1307502
    • "8/18/17 I WAS PROVIDED WITH RECALL NOTICES DURING MY ANNUAL INSPECTION. I PURCHASED THIS VEHICLE USED AND THIS WAS THE 1ST INSPECTION I HAD TO DO & 1ST I WAS NOTIFIED OF RECALLS. 9/5/17 STARTED JEEP AND BEGAN TO LEAVE DRIVEWAY, IT MADE FUNNY NOISE, I SHUT IT…"~98,850 mi, complaint #1407461
    • "WHILE DRIVING, BATTERY LIGHT CAME ON, MADE IT TO A SAFE PLACE. TURNED OFF CAR NOTICED SMOKE COMING FROM UNDER HOOD. WHEN I OPENED HOOD I COULD SEE SMOKE AND SMELL ELECTRICAL BURN AT THE ALTERNATOR. AFTER TIME PASSED, I TRIED TO CRANK CAR, MADE A TERRIBLE NO…"~178,000 mi, complaint #1317590
  3. #3

    fuel pump

    17 stranded, 68 unsafe, 5 annoyance

    90
    incidents
    Typical range: 42,000–100,000 mi

    Median 73,000 mi, based on 95 reports (35% had no usable mileage)

    • "MY 2012 JEEP GRAND CHEROKEE SRT8 IS HAVING FUEL PUMP PROBLEMS, IT IS STALLING WHILE RUNNING AND STUTTERING WHEN PRESSING THE GAS, MORE SPECIFICALLY HAPPENS WHILE MERGING ON HIGHWAY AND ACCELERATING. I TOOK IT TO THE DEALERSHIP AND THEY NOTIFIED ME OF THERE BEI…"~7,100 mi, complaint #1671784
    • "SIMILAR TO OTHER COMPLAINTS I'VE SEEN AND RELATED TO THE TIPM / FUEL PUMP RELAY IN MY OPINION . CAR CRANKS BUT FAILS TO START , HOWEVER WITH A LITTLE PATIENCE AND RE TRYING IT OCCASIONALLY WORKS . THE BATTERY WAS REPLACED AND STILL PERSISTED . THEN THE KEYS WE…"~45,000 mi, complaint #1348295
    • "IN LATE AUGUST 2017, WE BEGAN TO EXPERIENCE INTERMITTENT FAILURES OF THE FUEL PUMP MANIFESTED BY DIFFICULTY STARTING THE ENGINE AND ENGINE CUTOUTS AT HIGHWAY SPEEDS (I.E., THE SAME ISSUES THAT REQUIRED THE R09/NHTSA 15V-115 SAFETY RECALL). WITHIN DAYS, THE ENG…"~76,000 mi, complaint #1438000
    • "THE FUEL PUMP WAS REPLACED PER RECALL AND NOW THE NEW EXTERNAL FUEL PUMP IS COMPLETELY FAILED AND MY JEEP WON'T START AT ALL. SOMETIMES IT WILL START AND OTHER TIMES I WILL BE DRIVING DOWN THE ROAD OR HIGHWAY AND THE VEHICLE WILL JUST STALL AND TURN OFF ON ME.…"~106,000 mi, complaint #1513053
    • "EMAIL 1 OF 2 ATTACHED IS THE EMAIL I SENT TO CHRYSLER. PLEASE HELP. [XXX] FROM: [XXX] DATE: DECEMBER 4, 2019 AT 11:12:21 AM EST TO: US CUSTOMER CARE <[REDACTED EMAIL]>, [XXX] SUBJECT: [XXX] CASE NUMBER [XXX] [ REF:_00DJ01QSDF._5003ZZC7YL:RE…"~1,100,000 mi, complaint #1625949
  4. #4

    other

    32 unsafe, 47 annoyance

    79
    incidents
    Typical range: 40,000–79,000 mi

    Median 53,500 mi, based on 48 reports (77% had no usable mileage)

    • "WE NOTIFIED SHELOR JEEP ABOUT THE DECEMBER 2014 RECALL P60 /NHTSA 14V-634 PROMPTLY, BUT THEY CONTINUE TO SAY THE PARTS ARE UNAVAILABLE. WE NOTIFIED THEM ABOUT THE APRIL 2015 RECALL R09 /NHTSA 15V-115, AND THEY SAID THE PARTS ARE ALSO NOT AVAILABLE. BOTH RE…"~14,000 mi, complaint #1223355
    • " ON MAY 19, 2015 CONTACTED DEALER ABOUT (TIPM) SAFETY RECALL R09/NTHSA14V-115. SERVICE MANAGER STATED TO ME THAT THEY COULD NOT FIX (TIPM) PRESENT TIME BECAUSE THEY DID NOT HAVE PART. SERVICE DEPARTMENT STATED TO ME THEY DID NOT KNOW WHEN PART WOULD BE AVAILAB…"~40,127 mi, complaint #1189481
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE PARKED WITH THE ENGINE RUNNING, THE VEHICLE ROLLED AWAY WITHOUT WARNING. THE VEHICLE CROSSED THE STREET AND CRASHED INTO A FENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS SHUT OFF AND TOWED TO AN IND…"~53,000 mi, complaint #1213518
    • "JEEP VISOR RECALL- FIRE INSIDE MY JEEP: I HAD THE JEEP VISOR RECALL COMPLETED IN JANUARY 2015, TOOK MY JEEP INTO THE JEEP DEALERSHIP IN MAY/JUNE COMPLAINING OF A BURING SMELL TWICE. THEY SAID I WAS ON THE LIST FOR THE SECOND RECALL PARTS TO COME IN AND THEY…"~77,000 mi, complaint #1204435
    • "The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 5 MPH and when depressing the brake pedal, the contact heard a crack underneath the vehicle. The vehicle was towed to an independent mechanic and diagnosed with needing…"~200,000 mi, complaint #1763786
  5. #5

    brake booster

    70 unsafe, 1 annoyance

    71
    incidents
    Typical range: 27,000–65,000 mi

    Median 48,000 mi, based on 75 reports (31% had no usable mileage)

    • "THE INCIDENT OCCURRED DURING ACCELERATION UP AN ENTRANCE RAMP INCLINE FROM 30 MPH TO [REDACTED ADDRESS]. WHEN ENTERING THE HIGHWAY A VEHICLE MOVED INTO MY PATH AT WHICH TIME, I QUICKLY MOVED MY FOOT FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL TO FIND THE BR…"~10,000 mi, complaint #964837
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 6 MPH, THE BRAKES FAILED TO WORK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRUNSWICK AUTO MART LOCATED AT [REDACTED ADDRESS], BRUNSWICK, OH 44212; [REDACTED PHONE]) WHERE IT WAS D…"~32,300 mi, complaint #1385778
    • "WHILE MY WIFE WAS DRIVING THE CAR WITH MY 18MONTH OLD SON IN THE VEHICLE THE BRAKE STOPPED WORKING. SHE WAS ABLE TO COAST HER WAY TO THE NEAREST DEALERSHIP WHERE IT WAS DETERMINED THAT THE POWER BRAKEBOOSTER WENT. THIS COST US $500 TO FIX BECAUSE BOTH THE MA…"~50,000 mi, complaint #1046786
    • "IN AUGUST OF 2014 I NOTICED A FIRM RESPONSE FROM MY BRAKE PEDAL WHEN STARTING THE CAR. I BROUGHT IT TO THE DEALER, GRAVA IN MEDFORD MA, AND THEY TOLD ME THEY FIXED IT AND THAT IT WAS COVERED UNDER RECALL P14. I LATER LEARNED THEY ONLY REPLACED THE BRAKE BOOS…"~75,000 mi, complaint #1242531
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE BRAKE PEDAL WAS APPLIED BUT IT FAILED TO RESPOND. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (RIVERLAND CHRYSLER DODGE J…"~121,000 mi, complaint #1397051
  6. #6

    control module

    12 stranded, 46 unsafe

    58
    incidents
    Typical range: 40,500–94,000 mi

    Median 66,000 mi, based on 117 reports (13% had no usable mileage)

    • "CAR'S TIPM HAS BEEN MESSING UP. THEY SAY THERE HASN'T BEEN A RECALL ON MY MODEL FOR THAT AND ANOTHER SAYS IT HAS BEEN FIXED. MY CAR WON'T START AT TIMES, MY HORN HONKS AT RANDOM TIMES AND JUST TODAY MY CAR STALLED WHILE ON THE INTERSTATE. I KNOW THE TIPM HAD B…"~14,000 mi, complaint #1530571
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE PUSH BUTTON START WAS PRESSED. THE CONTACT STATED THAT THE PUSH BUTTON START WOULD ALSO NOT TURN OFF THE VEHICLE. THERE WAS A DISPLAY ERROR INDICATING…"~42,000 mi, complaint #1236956
    • "I RECENTLY PURCHASED A USED 12 GRAND CHEROKEE FROM STARLING CHEVROLET BUICK IN ST. CLOUD, FL. I DID A TON OF RESEARCH AND HAD BEEN LOOKING FOR THIS PARTICULAR JEEP FOR MANY MONTHS. OUR JEEP IS IN IMMACULATE CONDITION AND THE CAR FAX LISTED ONLY TWO MINOR RECA…"~58,500 mi, complaint #1157017
    • "I HAVE A 2012 JEEP GRAND CHEROKEE LIMITED, 5.7L ENGINE. PURCHASED THE VEHICLE USED. AT APPROXIMATELY 60,000 MILES (2015) THE JEEP BEGIN TO RANDOMLY STALL WHILE DRIVING. IT ALWAYS HAPPENED WITHIN 10 MINUTES OF LEAVING MY HOUSE. FUEL LEVELS GOOD, DIDN'T MATTE…"~94,000 mi, complaint #1327463
    • "MY WIFE WAS STRANDED WHEN THE ENGINE STOPPED AND WILL NOT RESTART. MECHANIC MADE US AWARE HE CANNOT FIX AS THIS IS AN ISSUE UNDER AN OPEN RECALL FOR THE VEHICLE SINCE NOVEMBER 2019. I CALLED A JEEP SERVICE CENTER WHO SAID THEY CANNOT APPLY THE RECALL WORK BEC…"~160,000 mi, complaint #1700698
  7. #7

    wiring harness

    4 stranded, 42 unsafe, 1 annoyance

    47
    incidents
    Typical range: 33,000–94,000 mi

    Median 52,000 mi, based on 62 reports (19% had no usable mileage)

    • "INTERMITTENT ELECTRICAL PROBLEM -- ALARM SOUNDS, HORNS HONK, LIGHTS FLASH, RADIO COMES ON AT ALL HOURS, DAY OR NIGHT, WHEN CAR IS NOT RUNNING, PARKED IN DRIVEWAY, ON ITS OWN, WITHOUT FOBS OR PEOPLE NEARBY. CAR DOES NOT HAVE AN ALARM SYSTEM! PANIC BUTTON ON F…"~600 mi, complaint #1075510
    • "I BEEN COMPLAINING OF A SMELL AND A BURNING SMELL. NO ONE AT THE DEALERSHIP COULD FIND THE CAUSE. YESTERDAY 04/15/2014 THE CABIN FILLED WITH SMOKE AND AS I OPENED THE WINDOW TO LET THE SMOKE OUT THE FIRE STARTED. I CALLED 911 AND THE FIREMEN EXTINGUISHED THE F…"~33,000 mi, complaint #1057391
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON STARTING THE VEHICLE AND DRIVING FOR APPROXIMATELY FOUR MINUTES, THE CONTACT NOTICED SMOKE AND FLAMES COMING FROM THE CENTER CONSOLE WHERE THE SUN ROOF CONTROLS WERE LOCATED. THE VEHICLE WAS DRIVEN TO THE L…"~52,000 mi, complaint #1314691
    • "ON 11/3/2015 AT APPROXIMATELY 5:30AM I WAS DRIVING MY 2012 JEEP GRAND CHEROKEE WHEN I BEGAN TO SMELL STRONG FUMES WHICH I SUSPECTED WAS COMING FROM MY CAR. MOMENTS LATER SMOKE BEGAN OVERWHELMING THE CAB OF THE VEHICLE. I PULLED OVER, GOT OUT AND IT WAS THEN…"~85,000 mi, complaint #1238775
    • "The contact owns a 2012 Jeep Grand Cherokee. The contact stated while his wife was driving around a roundabout and stopping the vehicle, the vehicle shut off. The driver continued depressing the Push-to-Start button however, the vehicle failed to restart. The…"~160,116 mi, complaint #2010041
  8. #8

    transmission automatic

    1 stranded, 31 unsafe

    32
    incidents
    Typical range: 45,000–108,000 mi

    Median 77,000 mi, based on 37 reports (21% had no usable mileage)

    • "MY ISSUE WITH THE JEEP IS THAT I BELIEVE IT HAS AN DESIGN AND ENGINEERING FLAW. THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION. WHEN THE SHIFT LEVER IS IN DRIVE THE LEVER IF BUMPED ACCIDENTALLY TO THE LEFT IT WILL DOWN SHIFT. THIS HAS HAPPENED TO ME ON SEVERAL OCC…"~5,000 mi, complaint #984104
    • "MY 2012 JEEP GRAND CHEROKEE (AUTOMATIC TRANSMISSION) WILL SLIP OUT OF GEAR AND THEN LURCH AND JERK FORWARD AS IT GOES BACK IN. THE ENTIRE CAR WILL SHUTTER WHEN THIS HAPPENS. THIS OCCURS OFTEN, BOTH AT LOW SPEEDS ON CITY STREETS AND AT HIGHER FREEWAY SPEEDS. I…"~45,444 mi, complaint #1444686
    • "THERE IS A VERY COMMON WELD ISSUE FROM CHRYSLER FOR THE AC CONDENSER WHICH ALSO DOUBLES AS THE AUTOMATIC TRANSMISSION COOLER. THERE IS A CHANGE.ORG PETITION OF DRIVERS HTTPS://WWW.CHANGE.ORG/P/CHRYSLER-FOR-CHRYSLER-RECALL-FAULTY-AC-CONDENSER-TRANSMISSION-COOL…"~77,000 mi, complaint #1448323
    • "AT VARIOUS TIMES, WHEN CAR IS CRANKED AND PUT INTO DRIVE, THE AUTOMATIC TRANSMISSION GETS STUCK IN GEAR AND GEARS DO NOT CHANGE AUTOMATICALLY. VERY LITTLE POWER WHEN TRYING TO DRIVE FROM BEING STOPPED. HOWEVER WHEN CAR IS TURNED OFF AND CRANKED BACK UP IT SO…"~107,000 mi, complaint #1601963
    • "WHILE IN TRAFFIC TRANSMISSION STARTS TO KICK AS IF TRYING TO GET INTO GEAR.. ONLY HAPPENS WHILE IN SLOW TRAFFIC OF ABOUT 10-20 MPH.. AT NORMAL RUNNING SPEEDS ALL IS WELL. I DON'T KNOW IF ANY KNOWN TRANSMISSION RECALLS EXIST FOR MY VEHICLE"~162,000 mi, complaint #1542728
  9. #9

    airbag system

    31 unsafe

    31
    incidents
    Typical range: 42,000–89,000 mi

    Median 59,500 mi, based on 28 reports (40% had no usable mileage)

    • "I WAS DRIVING MY VEHICLE WHEN I NOTICED A SMALL AMOUNT OF SMOKE THAT SEEMED TO BE COMING FROM THE AIR SYSTEM. SOMEONE THEN EXITED MY VEHICLE AND THE SMOKE BILLOWED AND I NOTICED FIRE ON THE PASSENGER SIDE SUN VISOR AREA. I PULLED MY VEHICLE OVER AND UPON TRYI…"~24,500 mi, complaint #1128421
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG SENSOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE AIR BAG CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT WAS AL…"~49,000 mi, complaint #1043874
    • "HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: H…"~68,000 mi, complaint #1541486
    • "MY AIR BAG LIGHT RANDOMLY LIGHTS UP AND GOES AWAY AND SOMETIMES IT CHIMES WHEN IT POPS UP AND SOMETIMES IT DOESN'T. HERE RECENTLY, IT HAS DECIDED TO STAY ON. THERE IS NO CODE IF IT IS SCANNED. I DEFINITELY THINK THIS SHOULD BE A RECALL BECAUSE IF I WAS TO ACCI…"~111,398 mi, complaint #1579262
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER'S SIDE FRONT HEADREST AIR BAG DEPLOYED INDEPENDENTLY. RON LEWIS CHRYSLER DODGE JEEP RAM WAYNESBURG ([REDACTED ADDRESS], WAYNESBURG, PA 15370) WAS CONTACTED AND PROVIDED AN A…"~215,000 mi, complaint #1731065
  10. #10

    engine internal

    5 stranded, 24 unsafe, 1 annoyance

    30
    incidents
    Typical range: 17,000–98,500 mi

    Median 61,000 mi, based on 28 reports (22% had no usable mileage)

    • "TURNED ONTO STATE HIGHWAY WHEN ENGINE BEGAN TO MAKE SEIZURE NOISE AND TEMPERATURE MOVED TOWARD H WITH SHAKING AND LOST POWER FROM ENGINE. I PUT ON EMERGENCY BLINKERS, REMOVED FOOT FROM ACCELERATOR, TAPPED BRAKES, WITH NOISE CONTINUING, WHILE ATTEMPTING TO ACC…"~592 mi, complaint #912878
    • "ENGINE LIGHT CAME ON 3 MONTHS AGO, TOOK TO DEALER SAID IT WAS NOTHING. I ASKED WHY DID IT COME ON THEY SAID IT'S JUST COMPUTERS SOME TIMES THEY HAVE TO BE RESET. ENGINE FELT LIKE IT WAS GOING TO DIE. ENGINE LIGHT CAME ON MONDAY TOOK TO SAME DEALER. THE…"~24,000 mi, complaint #997140
    • "ENGINE FAILURE. IT'S CURRENTLY AT THE SHOP AND THEY'RE SAYING I NEED TO REBUILD OR REPLACE THE ENGINE. I HAVE THE 5.7L HEMI WITH 76,000 MILES ON IT."~76,000 mi, complaint #1555085
    • "ENGINE FAILING WHILE DRIVING BUT I WAS ABLE TO SAFELY REMOVE VEHICLE FROM THE ROAD TO AVOID CRASH. ISSUE IS THE ENGINE ROD BEARING FAILURE. RECALL FOR SAME ISSUE CAME OUT IN 2011 BUT MY VIN WAS NOT INCLUDED. NHTSA CAMPAIGN ID NUMBER: 11V487000"~109,000 mi, complaint #1500988
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO JERK AND LOST POWER SECONDS LATER. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RETURN TO NORMAL. IN ADDITION, THE CHECK ENGINE WARNIN…"~167,000 mi, complaint #1620216
  11. #11

    power steering hydraulic

    1 stranded, 27 unsafe

    28
    incidents
    Typical range: 30,000–80,000 mi

    Median 69,000 mi, based on 37 reports (12% had no usable mileage)

    • "WE HAD NOTICED A SMALL PUDDLE OF FLUID IN OUR GARAGE AND TOOK CAR TO BE SERVICED AT JEEP. THEY SAID IT WAS TRANSMISSION FLUID AND FIXED THE PROBLEM. NEXT DAY WE DROVE 500 MILES TO OLIVER BC AND WHEN WE STOPPED THE CAR, WE NOTICED A LARGER PUDDLE OF RED FLUID…"~2,100 mi, complaint #930481
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING POWER STEERING FLUID. AS A RESULT, THE VEHICLE JERKED WHILE TURNING LEFT OR RIGHT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,0…"~32,000 mi, complaint #1137124
    • "THE POWER STEERING WENT OUT ON MY 2012 JEEP GRAND CHEROKEE WHILE IN MOTION ON A CITY STREET, AND BECAME APPARENT WHILE TURNING, MAKING IT VERY DIFFICULT TO STEER THE VEHICLE. THE POWER STEERING PUMP HAD FAILED AND NEEDED COMPLETE REPLACEMENT AT 66K MILES."~66,300 mi, complaint #1357448
    • "RACK AND PINION IS LEAKING POWER STEERING FLUID. A CRACK IN THE SEAL HAS DEVELOPED IN THE RACK ON THE FRONT PASSENGER SIDE. THE VEHICLE HAS NEVER HAD ANY OTHER ISSUES LIKE THIS BEFORE. ALSO THE COMPUTER HAS NOT INDICATED LOW POWER STEERING FLUID BUT THE MEC…"~80,000 mi, complaint #1361424
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. UPON INSPECTION, THE OWNER DISCOVERED THAT THE POWER STEERING FLUID LEAKED…"~120,000 mi, complaint #1587595
  12. #12

    brake hydraulics

    26 unsafe

    26
    incidents
    Typical range: 20,500–67,500 mi

    Median 41,000 mi, based on 37 reports (10% had no usable mileage)

    • "MULTIPLE INCIDENTS - STOPPED AT CORNER HEADING UPHILL. HAPPENED TO TOUCH BOTH BRAKE AND GAS PEDALS AT THE SAME TIME. I FOUND THAT WHEN GOING INTO THE INTERSECTION AT THE CHANGE OF LIGHT, NO GAS (PROPULSION) FOR APPROX. 5 SECONDS. COMPLAINED TO SERVICE MGR.…"~500 mi, complaint #1087695
    • "WHEN DRIVING, OFTEN ON HIGHWAYS FOR A WHILE THE BRAKES GET EXTREMELY STIFF FEELING FOR A FEW SECONDS. AFTER A FEW SECONDS THE BRAKES GO BACK TO NORMAL FEELING. WHEN THIS HAPPENS IT FEELS LIKE CAR LOSES BRAKING POWER AND BRAKING FEEL DURING THE STIFF BRAKE. *T…"~25,000 mi, complaint #1164430
    • "TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING DOWN A STEEP HILL, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED FIVE FRACTURED RIBS AS WELL AS A F…"~40,000 mi, complaint #1222527
    • "I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN…"~67,000 mi, complaint #1570767
    • "IT WAS RAINING I HAD TO START BREAKING WAS GETTING CLOSE TO A RED LIGHT, COULD NOT STOP AND CRASHED INTO ANOTHER CAR AND TOTALED MINE AND INJURED ME."~128,000 mi, complaint #1615720
  13. #13

    interior trim

    10 unsafe, 1 broken, 15 annoyance

    26
    incidents

    Commonly reported, insufficient mileage data - n=20, median 77,500 mi, no reliable range below 25 reports.

    • "LEATHER DASH COVER PEELING UP, BUBBLES LIFTING HEATER VENTS COVERS AND TRIM. AFFECTS VISION. FAILURE STARTED 5/2017"~30,000 mi, complaint #1516031
    • "THE METAL BEZEL ON CUP HOLDER TRIM PEELS AND CAUSES CUTS ON HAND AND FINGERS. ITS THE CENTER CONSOLE SHIFTER BEZEL TRIM WITH LIGHTENING ASSEMBLY. THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW.(65K MILES) I'VE CUT MY HAND MULTIPLE TIMES. I BELIEVE ITS THE HOT/CO…"~65,000 mi, complaint #1468279
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE DASHBOARD BEGAN TO CRACK. THE LOCAL DEALER (LANSDALE CHRYSLER, 722 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936) STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W…"~75,000 mi, complaint #1427308
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND REAR UPPER AND LOWER TRIM, THE FRONT PASSENGER SIDE AND REAR UPPER AND LOWER TRIM, AND ALL THE DASHBOARD TRIM WAS PEELING AND FALLING OFF. THE CONTACT STATED THA…"~85,000 mi, complaint #1261258
    • "I HAVE TWO MAJOR ISSUES. THE FIRST BEING THAT THE LEATHER ON MY DASH HAS COMPLETELY SHRIVELED UP INTO WEIRD BUMPS AND LOOKS HORRIBLE. I'M NOT SURE WHAT WOULD OF CAUSED IT BECAUSE IT IS SOMETHING THAT I HAVE NEVER SEEN BEFORE. THE SECOND THING IS THAT MY BA…"~170,000 mi, complaint #1608798
  14. #14

    steering rack mechanical

    21 unsafe

    21
    incidents

    Commonly reported, insufficient mileage data - n=21, median 51,000 mi, no reliable range below 25 reports.

    • "RACK AND PINION STERLING DEFECT NEED TO BE REPLACED 12500 MILES ONLY ON CAR"~12,500 mi, complaint #1519463
    • "AT 40 THOUSAND MILES THE RACK AND PINION NEED REPLACED. THERE IS A LEAK COMING FROM THIS PART. I WAS NOTIFIED DURING AN OIL CHANGE THAT THE REPAIR ISN'T NORMAL AND WOULD COST $1,200. THERE IS NO DAMAGE TO THE VEHICLE. STEERING IS A LITTLE WHINY NOW BUT ACCORDI…"~40,000 mi, complaint #1257163
    • "POWER STEERING BECAME JERKY AND POWER ASSIST WOULD COME AND GO WHILE DRIVING. WE BROUGHT TO JEEP DEALER AND THEY SAID ONLY CURE WAS TO REPLACE RACK AND PUMP AT COST OF $3,000."~55,000 mi, complaint #1412332
    • "SEAL FAILS PREMATURELY ON RACK AND PINION. IT LEAKS INTO BOOT SEALING THE CONNECTION BETWEEN THE END OF THE RACK AND THE INNER RODS, WHICH MASKS THE PROBLEM. BECAUSE THE VEHICLE IS NOT DRIPPING FLUID THE LEAK GOES UNNOTICED. I SEE THIS AS A SERIOUS ISSUE, A…"~61,000 mi, complaint #1176297
    • "SOUND COMING FROM STEERING COLUMN WHEN TURNING. DEALER DIAGNOSTIC IDENTIFIED A FAILING STEERING RACK AND PINIONS. NEED TO REPLACE."~83,000 mi, complaint #1621671
  15. #15

    engine head gasket

    15 unsafe, 1 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=22, median 29,000 mi, no reliable range below 25 reports.

    • "CHECK ENGINE LIGHT WENT ON AND SERVICE DEPT FOR MY DEALERSHIP SAID IT WAS THE CYLINDER HEAD. STILL WAITING FOR PART TO BE DELIVERED. THIS IS A KNOWN PROBLEM FOR CHRYSLER SINCE 2012. IN 2012, I HAD TO HAVE THE INTERMEDIATE STEERING SHAFT REPLACED. JEEP WAS PU…"~12,504 mi, complaint #1024753
    • "I BOUGHT THE VEHICLE FROM A DEALER WITH 14,500 MILES ON IT. STILL UNDER THE 3 YEAR, 36000 MILE WARRANTY. STARTED THE ENGINE ONLY TO HAVE THE CHECK ENGINE LIGHT ILLUMINATE. DROVE BYAUTOZONE AND RED THE CODE, P0304, MISFIRE ON CYLINDER 4. BROUGHT THE VEHICLE TO…"~17,200 mi, complaint #998662
    • "THIS VEHICLE HAS RECURRING STARTING ISSUES. AT ANY TIME, COLD OR WARM ENGINE THE IGNITION WOULD ENGAGE AND THE ENGINE FAILS TO START. SERVICE DEALERSHIP HAS NOT IDENTIFIED ANY SPECIFIC REASON WHY THIS OCCURS. ON JANUARY 8TH, THE SAME STARTING ISSUE OCCURRE…"~29,000 mi, complaint #1032319
    • "ALGUNOS DE LOS MOTORES DE LOS VEHCULOS 3.6 VVT PENTASTAR JEEP GRAN CHEROKE PRESENTAN UN DEFECTO DE FABRICACIN EN LA CUAL SE IDENTIFICO EN UN 0.5 % DE LA FABRICACIN ENTRE 2011 Y 2012 UNA FALLA EN LA CULATA LADO IZQUIERDO LO CUAL PRODUCE FALLOS DE ENCENDI…"~40,625 mi, complaint #1503237
    • "CHECK ENGINE LIGHT (CEL) IS ON WITH P0300 AND P0302 CODES, EXHAUST ESCAPING #2 PISTON HEAD- CAUSING ROUGH IDLING, CEL FLASHES, AND SEVERAL STALLS WHILE IN MOTION. FOUND OUT THIS IS "COMMON" ON PENTASTAR ENGINES, AND PARTS ARE NOT READILY AVAILABLE FROM CHRYSL…"~245,500 mi, complaint #980590
  16. #16

    suspension struts shocks

    1 stranded, 13 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=14, median 55,500 mi, no reliable range below 25 reports.

    • "MY CAR MAKES A TERRIBLE NOISE ON SUSPENSION, FIRST STARTED ON THE BACK OF THE CAR, I'VE SEND IT TO A LOCAL JEEP DEALER TO REPAIR IT ON WARRANTY AND AFTER 4 VISITS THEY CHANGE MY SHOCK ABSORBERS (REAR), RIGHT AFTER THAT, THE NOISE DISAPPEARED FOR A COUPLE OF DA…"~12,000 mi, complaint #1064550
    • "THE QUADRA-LIFT SUSPENSION FAILED AND THE FRONT END DROPPED. THE WEATHER WAS IN THE LOW TEENS OR HIGH SINGLE DIGITS. A WARNING WAS DISPLAYED: "IMMEDIATE AIR SUSPENSION SYSTEM REPAIR/SERVICE IS REQUIRED." ALSO: "AIR SUSPENSION SYSTEM COOLING DOWN--WAIT."…"~33,160 mi, complaint #1138212
    • "THE QUADRA LIFT SUSPENSION PUMP CAN FAIL AT SPEED DROPPING THE FRONT END AND/OR THE BACK END OF THE VEHICLE ON THE BUMP STOPS AND CREATING A SITUATION WHERE THE SUSPENSION IS NON COMPLIANT FOR THE ROAD SURFACE POTENTIALLY RESULTING IN LOSS OF CONTROL IN A STOP…"~58,000 mi, complaint #1258434
    • "The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 15 MPH, the vehicle would shake uncontrollably while driving over a bump in the roadway. There were no warning lights illuminated. The dealer was notified of the failure and an appoi…"~120,000 mi, complaint #1787908
    • "DRIVING FROM THE GAS STATION TO THE HIGHWAY WHEN THE REAR AIR SUSPENSION FAILED TO SHUT OFF AND OVERINFLATED CAUSING THE FORWARD MOUNTS ON THE REAR SUBFRAME TO BE RIPPED OUT OF THE BODY OF THE CAR WHICH CAUSE THE SUBFRAME TO CRASH INTO THE EXHAUST, TRANSFER CA…"~164,000 mi, complaint #1568631
  17. #17

    lighting exterior

    7 unsafe, 2 broken, 1 annoyance

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "RIGHT FRONT HEADLAMP MELTED INTERNALLY DUE TO OVERHEATING DAMAGING THE WIRING AND THE HEADLAMP ASSEMBLY, AND NOW THE TURN SIGNAL DOES NOT WORK. TAKEN TO THE DEALERSHIP AND THEY TOLD US THAT IN ORDER TO FIX IT, THE HEADLAMP ASSEMBLY NEED TO BE REPLACED . THEY…"~16,102 mi, complaint #1239683
    • "ONE OF THE FRONT END DRIVING LIGHTS NO LONGER WORKED. I CONTACTED JEEP, AND THEY SAID IT WAS NOT A WARRANTY ITEM. SINCE THEN, I HAVE NOTICED NUMEROUS SAME YEAR/ MODEL JEEPS ALL WITH A NON-WORKING FRONT DRIVING HEADLAMP. I FIND IT HARD TO BELIEVE THIS IS CO…"~24,000 mi, complaint #1107698
    • "THIS IS THE SECOND TIME OUR HEADLIGHTS HAVE BURNED OUT. ALSO THE TAIL LIGHT. THE CAR ISN'T THAT OLD AND IS NOT DRIVEN BUT A FEW MILES A YEAR NOW WE HAVE RETIRED. THE IGNITION AT DIFFERENT TIME WILL NOT START IT WILL JUST KEEPS TURNING LIKE IT IS NOT GETTING GA…"~35,000 mi, complaint #1223241
    • "LOW BEAM RUNNING LIGHT GOES OUT. HAD IT FIX THREE TIMES AND LIGHT STILL STOPS WORKING WHILE DRIVING. ON PASSENGER SIDE FRONT."~50,000 mi, complaint #1284294
    • "BI XENON HID HEADLAMPS JEEP GRAND CHEROKEE PASSENGER SIDE HEADLIGHT ISSUES WITH DESIGN AND EXPENSIVE REPAIR AFTER 6 YEARS AS OWNER OF THIS TYPE OF TRUCK. SOMETHING AS SUCH AN CARS/TRUCKS, BULBS OR HEADLAMP HOUSING DESIGN SHOULDN'T BE SUCH A ISSUES ON ONLY 6…"~82,000 mi, complaint #1507094
  18. #18

    engine cooling

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=12, median 94,000 mi, no reliable range below 25 reports.

    • "I STARTED THE ENGINE OF MY 2012 JEEP AND AS SOON I BEGAN TRAVELING WITH THE JEEP FLUIDS POURED FROM THE MIDDLE OF THE ENGINE. I DID NOT NOTICE THIS UNTIL I STOPPED THE VEHICLE AFTER DRIVING 10 MINUTES. THE COMPUTER DID NOT SHOW ANY SIGNS OF AN ERROR OR ENGINE…"~1,535 mi, complaint #929767
    • "UNKNOWN CAUSE OF OVERHEATING. AUTHORIZED SERVICE PERFORMED BY DEALER. UPON INITIAL DIAGNOSIS OF VEHICLE NO CODE WAS PUT OUT WHILE SIMULTANEOUSLY IN ACTIVE OVERHEAT MODE. MULTIPLE INVESTIGATIONS PERFORMED BY SERVICE TECHS WERE PERFORMED."~82,000 mi, complaint #1531867
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY WITH THE ENGINE RUNNING, THE VEHICLE WOULD NOT TURN OFF WHEN PROMPTED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE DUE TO FAN THAT CONTINUED TO RUN. ON ONE OCCASION, THE V…"~114,000 mi, complaint #1388563
    • "3.6L ENGINE. VEHICLE KEEPS OVERHEATING. I HAVE TAKEN IT TO THE DEALERSHIP NEW THERMOSTAT NEW BELTS THEY HAVE FLUSHED THE COOLING SYSTEM. THE ENGINE WILL RUN FOR APPROXIMATELY FIVE MINUTES THEN IT WILL START GETTING REALLY HOT UP TO 300 ALSO THE HEATING SYSTEM…"~118,600 mi, complaint #1351029
    • "RECEIVED CHECK ENGINE LIGHT (CEL) P006D WHILE VEHICLE WAS IN MOTION. CAUSE WAS A FAULTY OEM FILTER HOUSING W/ COOLER 636463. SAFETY RISK IS WHILE THIS ERROR WAS ACTIVATED NO OTHER ENGINE PROBLEM WOULD BE REPORTED TO THE DRIVER. REPLACEMENT COST $953.76. SE…"~127,000 mi, complaint #1742798
  19. #19

    seat mechanism

    8 unsafe, 1 annoyance

    9
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT."~15,000 mi, complaint #1339545
    • "DRIVERS SEAT HEADREST POPPED FORWARD TO THE EXTEND POSITION WHILE SITTING IN CAR AT A STORE PARKING LOT . ENGINE AND ALL ELECTRICAL ITEMS TURNED OFF. THIS IS ONLY SUPPOSE TO HAPPEN WHEN THE AIRBAGS ARE SET OFF. THESE HEADREST COST FROM 400 TO 700 DOLLARS"~86,000 mi, complaint #1614783
    • "THE DRIVER'S SEAT HEADREST ACTIVE HEAD RESTRAINT DEPLOYED OPEN WHILE I WAS PUTTING ITEMS INTO THE BACK SEAT FROM THE PASSENGER SIDE. THE CAR WAS STATIONARY, BUT RUNNING, BUT HADN'T BEEN JARRED OR HIT TO PROVOKE THE DEPLOYMENT. THE PLASTIC TABS ON THE INSIDE…"~110,000 mi, complaint #1706632
    • "HEADRESTS POPPED A FEW MONTHS OF EACH OTHER WHILE I WAS AT A STOP. I THOUGHT SOMEONE THREW SOMETHING INTO THE CAR! HIT THE BACK OF MY HEAD!"~120,000 mi, complaint #1676298
    • "UPON PULLING OUT OF A PARKING SPOT, THE FRONT PASSENGER SEAT HEADREST SAFETY MECHANISM ACTIVATED, PROPELLING THE HEADREST FORWARD, FOR NO FORESEEN REASON. THE VEHICLE WAS NOT AND HAS NEVER BEEN IN AN ACCIDENT. UPON INSPECTION, IT SEEMS THAT A PLASTIC PART WI…"~145,000 mi, complaint #1665711
  20. #20

    starter

    1 stranded, 8 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=11, median 117,000 mi, no reliable range below 25 reports.

    • "INITIALLY, I WAS HAVING TROUBLE WITH IT STALLING AFTER IT STARTED. THE DEALERSHIP INSTALLED A NEW START BUTTON, I THEN HAD TROUBLE AFTER I WOULD TURN THE CAR OFF, THE ACCESSORIES WOULD NOT TURN OFF. THE DEALERSHIP REPLACES THE DOOR MECHANISM AND NOW I AM HAV…"~33,000 mi, complaint #1105174
    • "THE ENGINE WILL OCCASIONALLY CRANK AND CRANK BUT NOT TURN OVER. IT WILL EVEN CONTINUE TO CRANK EVEN AFTER LETTING GO OF THE START BUTTON. MULTIPLE ATTEMPTS TO START CAR ARE NOT SUCCESSFUL. ON SEVERAL OCCASIONS IT WILL START THE NEXT DAY , HOWEVER THIS MEANS…"~36,460 mi, complaint #1656251
    • "MY JEEP GRAND CHEROKEE OCCASIONALLY WON'T START. IT HAS TO STAND FOR A FEW MINUTES AND THEN STARTS. THIS HAPPENED ONCE OR TWICE A MONTH. THE DEALER STATED THAT THERE WAS A RECALL V62. (FUEL PUMP RELAY). I HAVE HAD THE RELAY REPLACED 3 TIMES, BUT NOT THE ORIGI…"~43,000 mi, complaint #1690961
    • "VEHICLE STRUGGLES TO START WHEN STARTER BUTTON ENGAGED."~117,000 mi, complaint #1580187
    • "I TOOK MY JEEP TO HAVE FUEL PUMP RELAY AND ALTERNATOR RECALLS SERVICED AT NAPLETON JEEP IN KISSIMMEE FL AND THE CAR BROKE DOWN A FEW DAYS AFTER BEING SERVICED, HAD THE CAR TOWED TO THE DEALERSHIP WHERE THEY CHARGED ME $189 TO SAY IT WAS THE STARTER THAT WAS BA…"~189,000 mi, complaint #1723416
  21. #21

    unintended acceleration

    9 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=13, median 53,000 mi, no reliable range below 25 reports.

    • "THIS JEEP HAS REMOTE KEY-LESS ENTRY/ENGINE START. THE ENGINE CANNOT BE TURNED OFF UNLESS THE GEAR SHIFT IS IN PARK. IF THE THROTTLE STAYS OPEN CAUSING UNINTENDED ACCELERATION, ONE CANNOT TURN THE ENGINE OFF. THIS COULD RESULT IN ONE OR MORE DEATHS AND/OR SERIO…"~7,000 mi, complaint #1035866
    • "JEEP WAS TURNED ON WHILE BRAKE WAS APPLIED. ENGINE BEGAN TO REV, JEEP THEN LURCHED FORWARD WHILE BRAKE WAS STILL APPLIED. JEEP CAME TO STOP APPROXIMATELY 40 FEET FROM WHERE THE JEEP WAS TURNED ON. IT WAS A SCARY RIDE, NO CONTROL OVER THE VEHICLE. *TR"~20,000 mi, complaint #1063387
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED…"~53,000 mi, complaint #1120436
    • "CAR SUDDENLY ACCELERATED ON ITS OWN WHEN SLOWLY BEING DRIVEN IN REVERSE IN DRIVEWAY. SHOT BACKWARDS AND EVENTUALLY HIT TREE AND STOPPED. THIS WAS NOT USER ERROR. THE FLOOR MAT WAS NOT STUCK. ALL THIS WAS CHECKED."~98,000 mi, complaint #1421993
    • "The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 55 mph when traffic began to back up. When the contact was attempting to get into the left lane, the vehicle's ahead suddenly stopped. The contact depressed the br…"~131,000 mi, complaint #1809256
  22. #22

    glass and windshield

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "PURCHASED NEW 2012 JEEP G.C. SUV IN DEC. 2011. APPX 6 MONTHS LATER A WINDSHIELD CRACK APPEARED FROM CENTER-BOTTOM OF WINDSHIELD NEAR FRONT CENTER SPEAKER ON DASHBOARD. CRACK STARTED FROM BOTTOM EDGE EXTENDING UPWARD FOR ABOUT 2 INCHES, THEN GREW 8 INCHES UP, T…"~8,000 mi, complaint #1050208
    • "I AM WRITING TO YOU ABOUT AN AREA OF CONCERN REGARDING MY 2012 JEEP GRAND CHEROKEE OVERLAND. FOR NO REASON I HAVE A CRACK IN MY WINDSHIELD WHILE THE CAR WAS PARKED. THIS CRACK EXTENDS VERTICALLY FROM THE TOP CENTER OF THE WINDSHIELD AROUND THE REAR VIEW MIRR…"~25,000 mi, complaint #1011772
    • "I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I…"~30,925 mi, complaint #1069877
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REARVIEW MIRROR AREA AND THE UPPER CENTER FRONT AREA ACCUMULATED WATER. THE ACCUMULATED WATER DRIPPED DOWN TO THE FLOOR INSIDE THE VEHICLE, WHICH CAUSED MOLD IN THE RUG. THE VEHICLE W…"~90,000 mi, complaint #1401314
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WATER ENTERED THROUGH THE ROOF OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V879000…"~90,128 mi, complaint #1401298
  23. #23

    key fob and immobilizer

    5 unsafe, 3 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "MULTIPLE TIMES MY VEHICLE WOULD NOT RECOGNIZE THE KEY FOB TO OPEN THE DOORS WHEN GETTING INTO THE VEHICLE, NOR START THE VEHICLE. THE DISPLAY SAYS IT DOES NOT DETECT THE KEY. IT IS IN MY PURSE AND SOMETIMES IT CAN DETECT IT OTHER TIMES IT DOES NOT. WE HAVE…"~20,000 mi, complaint #1170299
    • "WE ARE EXPERIENCING STARTING ISSUES WITH THE TIPM MODULE NOT RECOGNIZING THE FOB. IT MAY TAKE UP TO 10 TRIES TO GET INTO THE VEHICLE AND THEN JUST AS MANY TRYING TO GET IT STARTED. IT HAS HAD THE R09 RECALL PERFORMED, BUT NOTHING HAS CHANGED. THE PROBLEM OC…"~22,000 mi, complaint #1224553
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE KEY FOB WOULD ACTIVATE INTERMITTENTLY AND THAT THE KEY FAILED TO UNLOCK THE DOORS. THE CONTACT ALSO STATED THAT SHE REPLACED THE BATTERY ON NUMEROUS OCCASIONS HOWEVER THE FAILURE RECU…"~31,116 mi, complaint #1106401
    • "VEHICLE WAS BROUGHT IN TO DEALER ON 3/24/15 FOR STALLING ISSUES AND OTHER SAFETY RECALLS. CAR HAD NOT STARTED ON AT LEAST 4 OCCASIONS UP UNTIL 3/24/25. I WAS TOLD THE KEY FOB BATTERIES NEEDED TO BE REPLACED AND THAT MAY FIX THE ISSUE. I PAID TO HAVE BOTH BATTE…"~58,572 mi, complaint #1180064
    • "THE ENGINE TURNED OFF WHILE I WAS DRIVING. THE ONLY EXPLANATION IS THAT THE BATTERY IN THE KEY DIED. I WAS EXTREMELY LUCKY THAT I DID NOT GET IN AN ACCIDENT. PLEASE LET PEOPLE KNOW. THIS IS EXTREMELY DANGEROUS."~80,000 mi, complaint #1462855
  24. #24

    transfer case awd

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "PROBLEM DEVELOPED JUST AFTER 10,000 MILES WITH MILD VIBRATION ON ACCELERATION. PROBLEM PERSISTED AND GOT WORSE. I HAD VEHICLE CHECKED BY DEALER AND HEAD MECHANIC AT 15,000 WHEN IN FOR OIL CHANGE. DEFINITELY WAS A PROBLEM, TOOK A DAY TO DIAGNOSE WITH HELP FROM…"~10,900 mi, complaint #1004291
    • "JUST RECENTLY BOUGHT THE CAR WITH 50,000 MILES ON IT CAR IS IN GOOD CONDITION BUT ONLY A MONTH AFTER I PURCHASED IT A LIGHT SAYING ' SERVICE 4WD' HAS POPPED UP ON MY DASH AND IVE TAKEN IT TO SEVERAL DEALERS AND THEY SAY ITS NEEDS A NEW TRANSFER CASE AND IS A C…"~51,000 mi, complaint #1643110
    • "AN UNINTENTIONAL SHIFTING OF THE TRANSFER CASE THE [REDACTED ADDRESS] ITS ON AND CANT TAKE IT OFF, ALL STARTED WITH THE VEHICLE BEEN STATIONARY."~71,978 mi, complaint #1582999
    • "WHILE TRAVELLING ON THE INTERSTATE AT APPROX 70 MPH, THE VEHICLE LOST TORQUE AND LOST ABILITY TO ACCELERATE AND HAD A LOUD KNOCKING NOISE WHILE HITTING GAS PEDAL. VEHICLE IS ONLY 80,100 OF 100,000/5 YEAR POWERTRAIN WARRANTY. DEALER WOULD NOT WARRANTY THIS PO…"~80,100 mi, complaint #1696159
  25. #25

    acceleration loss or hesitation

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=16, median 99,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER. THE VEHICLE LATER RESUMED NORMAL FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED…"~6,000 mi, complaint #1144956
    • "I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING…"~99,000 mi, complaint #1726315
    • "WHILE DRIVING ON A REGULAR STREET OR HIGHWAY VEHICLE TENDS TO LOSE POWER AND WILL NOT ACCELERATE. WHEN VEHICLE BEGINS TO ACCELERATE IT JERKS. *TR"~106,000 mi, complaint #1346107
    • "MY VEHICLE HAS DECIDED TO START BOGGING AROUND 35MPH. IT HAS CONTINUALLY DONE THIS FOR A WEEK AND HAS DECIDED TO START DRIVING HORRIBLE. IT DOES NOT DRIVE LIKE IT HAS BEEN. WE ARE GOING TO CHECK WHAT THE PROBLEM MIGHT BE SUNDAY (7/7/2019) AND ATTEMPT TO FIX. M…"~112,000 mi, complaint #1579251
    • "CAR IS NOT MAINTAINING POWER AFTER STARTING. I HAVE SEEN RECALLS FOR THE CAR BUT JEEP IS DENYONG THE CLAIM"~157,000 mi, complaint #1578191
  26. #26

    engine oil consumption

    5 unsafe, 1 broken, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, GRAY SMOKE APPEARED UNDER THE HOOD. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000."~50,000 mi, complaint #1632811
    • "IN 2019 MY ENGINE LIGHT WENT ON WITH CODE P0520 - OIL PRESSURE SENSOR. I REPLACED THE OIL PRESSURE SENSOR AND THE ENGINE LIGHT CAME BACK ON A MONTH LATER WITH THE SAME CODE P0520, SO I REPLACED THE OIL PRESSURE SENSOR FOR A SECOND TIME. LESS THAN A MONTH LATER…"~95,000 mi, complaint #1679018
    • "UPON DOING REGULAR OIL CHANGE THE OIL FILTER ADAPTER CRACKED AND THE SPRING CAME OUT. THE OIL FILTER ADAPTER NOW REQUIRES REPLACEMENT. THERE IS A KNOWN SERVICE BULLETIN FOR THE PROBLEM FROM CHRYSLER. REFERENCE #09-003-13 * DATE OF ISSUE = 10/26/13"~108,660 mi, complaint #1500248
    • "MY ENGINE LIGHT HAS DECIDED TO LIGHT UP IN MY JEEP RANDOMLY ONE DAY AFTER STARTING IT. AFTER SCANNING IT, IT SHOWS CODE P0522. THE RESEARCH I HAVE DONE HAS SHOWN IT USUALLY SHOWS THE OIL LIGHT WHEN IT IS THAT CODE. SO AS A RESULT, I HAVE HAD MY OIL CHANGED AGA…"~114,000 mi, complaint #1579247
  27. #27

    abs module

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "I BOUGHT THE CAR BRAND NEW FROM SAFFORD CHRYSLER JEEP DODGE OF WARRENTON, VA. THE CAR MAKES NOISES BECAUSE OF A DEFECTIVE ABSORBER, WHICH HAS BEEN CLEARLY DETERMINED IN A MANUFACTURER TSB. ALSO THE CAR HAS A SAFETY RECALL FOR BRAKE BOOSTER ISSUES. I TOOK THE…"~12,376 mi, complaint #1101177
    • "WE'VE HAD ODD PEDAL FIRMNESS ISSUES, THEN RECEIVED A JEEP RECALL, BROUGHT IT IN AND THEY CONFIRMED (AFTER A HORRIBLE CUSTOMER SERVICE EXPERIENCE) THAT OUR CAR HAS THE FLAWED PART, AND THEN GAVE IT BACK AND SAID THEY CAN'T DO THE RECALL NOW AND WILL LET US KNOW…"~28,785 mi, complaint #1072875
    • "I EXPERIENCED A 90% FAILURE OF THE BRAKES ON MY 2012 GRAND CHEROKEE THIS AM. THE VEHICLE WHICH IS NORMALLY NOT LEFT OUTDOORS AT NIGH WAS LEFT OUTSIDE LAST NIGHT AND THE TEMPERATURE FELL TO -5 DEG F. WHEN I DOVE AWAY THIS AM AND APPLIED THE BRAKES I HAD +/- 1…"~52,000 mi, complaint #1043811
    • "DRIVING ABOUT 45MPH ON CITY STREET DURING FIRST SNOW STORM OF THE YEAR. APPROACHING RED LIGHT, ENGAGED BRAKES, HEARD ANTI-LOCK START TO KICK IN, THEN HEARD A POPPING NOISE, AND THEN NEAR COMPLETE LOSS OF BRAKE POWER. NO ACCIDENT. NEED TO PUSH BRAKES EXTREME…"~62,000 mi, complaint #1240306
    • "I HAVE HAD MULTIPLE LIGHTS POP UP ON MY DASH, USUALLY AFTER IT RAINS, BUT ONCE FOR NO REASON. I WILL BE DRIVING ANYWHERE FROM 20-65MPH AND THE LIGHTS WILL JUST POP UP. (ABS, BRAKE, AND TRACTION CONTROL LIGHTS) ONCE I TURN MY JEEP OFF AND BACK ON, IT DISAPPEARS…"~95,293 mi, complaint #1579259
  28. #28

    fuel tank and lines

    2 stranded, 4 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "LEAK IN FUEL VAPOR LINES ON TOP OF GAS TANK TO THE CANISTER AND TO THE PURGE VALVE. THIS MUST BE ENDEMIC TO THE CAR. THERE IS A 60 BACKLOG ON THE PART. WARNING LIGHT REMAINS ON AT ALL TIMES, STATIONARY OR MOVING."~20,829 mi, complaint #1255790
    • "CAR DIED FROM LACK OF FUEL HAS A RECALL FOR THIS #V-62 OVER ONE YEAR OLD AND NO PARTS ARE AVAILABLE TO FIX ISSUE"~45,000 mi, complaint #1702354
    • "SUV WOULD NOT START, TOWED TO A LOCAL MECHANIC, REPLACED AIR METERING VALVE, STILL DID NOT START. WAS INFORMED BY MY MECHANIC THERE IS A RECALL ON THE SENSOR IN THE FUEL TANK BUT I WAS NOT TOLD BY CHRYSLER ANYTHING ABOUT THIS PROBLEM WHEN THE TRUCK WAS IN THE…"~84,278 mi, complaint #1375167
  29. #29

    paint and clearcoat

    4 unsafe, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE PAINT ON THE INSIDE OF THE HOOD IS BUBBLING. I BELIEVE IT IS DUE TO IRON CONTAMINATION FROM THE FACTORY. IT DIDN'T START BUBBLING BAD UNTIL RECENTLY. JEEP HAS HAD THIS PROBLEM NUMEROUS TIMES AND IVE SEEN HOODS REPLACED OVER THIS. HOWEVER, MY FACTORY WAR…"~39,000 mi, complaint #1521966
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS PEELING, BUBBLING, AND COMING APART. THE VEHICLE WAS TAKEN TO DISHMAN DODGE RAM CHRYSLER JEEP ([REDACTED ADDRESS], SPOKANE VALLEY, WA 99212, [REDACTED PHONE]). TH…"~75,000 mi, complaint #1574925
  30. #30

    steering electric assist

    4 unsafe, 1 annoyance

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "AS I WAS PULLING OUT OF A PARKING SPOT, ALL THE SUDDEN A CHIME WENT OFF IN MY CAR AND I LOST POWER STEERING. THE POWER STEERING LIGHT CAME ON ALONG WITH AN AMBER COLORED ENGINE LIGHT. WE WERE ABLE TO DRIVE IT TO THE JEEP DEALERSHIP AND ARE CURRENTLY WAITING TO…"~46,573 mi, complaint #1084742
    • "MY STEERING WILL AT VARIOUS TIMES, SHAKE WILL DRIVING, SOMETIMES VIOLENTLY. THE SHAKING GETS WORSE IF I APPLY THE BRAKES. THIS IS AN OFF AND ON PROBLEM AND DOES NOT OCCUR EVERYDAY. IT MOSTLY OCCURS AT HIGHWAY SPEEDS (55 MPH+) I HAVE VIDEO OF THIS OCCURRING AVA…"~47,000 mi, complaint #1309754
    • "TL* HE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT HER HUSBAND DROVE THE VEHICLE BACK TO THE RESIDENCE. THE VEHIC…"~141,000 mi, complaint #1737835
  31. #31

    seatbelt and pretensioner

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "SUDDEN UNEXPECTED STOP AVOIDING HITTING ANOTHER CAR, FRONT LEFT AND RIGHT SEAT SAFETY BELTS FAILED TO LOCK. AFTER SEVERAL TEST BACK SEAT SAFETY BELTS ALSO FAILED. WINDOWS AND DOOR SAFETY ELECTRICAL SAFETY LOCK DID NOT OPERATED ( 2 TIMES REPLACED). *TR"~11,800 mi, complaint #1119706
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT BECAME INOPERABLE. THE CONTACT STATED THAT WHEN ATTEMPTING TO LATCH THE SEAT BELT, THE SEAT BELT WARNING INDICATOR ILLUMINATED AND THE SEAT BELT FAILED TO…"~61,000 mi, complaint #1217380
  32. #32

    stability and traction control

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "WARNING LIGHTS ON DASH RANDOMLY COME ON AND OFF. BACK HATCH RANDOMLY OPENS WITHOUT ACTIVATION. HAPPENS WHEN VEHICLE IS STATIONARY AND MOVING."~81,739 mi, complaint #1604678
    • "CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT O…"~101,000 mi, complaint #1345301
    • "WHILE IN MOTION AT ANY RATE OF SPEED, VEHICLE WILL LOOSE POWER TO ACCELERATE (ALL INTERNAL ELECTRONICS ARE STILL ACTIVE, HOWEVER, THE VEHICLE STALLS). THIS HAS HAPPENED MULTIPLE TIMES RESULTING IN NEAR CRASHES DUE TO INABILITY TO ACCELERATE TO PULL OVER. FUEL…"~121,000 mi, complaint #1561733
  33. #33

    ac compressor and refrigerant

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "A/A TRANS CONDENSER LEAK. FAULTY CONDENSER UNIT"~130,000 mi, complaint #1477995
  34. #34

    exhaust system

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "AT APPROXIMATELY 50,000 MY VEHICLE DEVELOPED AN EXHAUST LEAK."~50,000 mi, complaint #1436700
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A TICKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE ([REDACTED ADDRESS], EASLEY, SC 29641, PHONE NUMBER: [REDACTED PHONE]) WHERE IT WAS DIAGNOS…"~81,427 mi, complaint #1413689
    • "AT 150,000 MILES, DEVELOPED A LEAK IN THE COMBINATION A/C CONDENSER/TRANSMISSION COOLER UNIT. THE DEALER SAYS THIS IS ESSENTIAL TO THE TRANSMISSION BUT NOT CONSIDERED AS PART OF THE DRIVETRAIN. THIS DEFECT SEEMS TO BE VERY COMMON WITH THE WK2 MODEL JEEP GRAN…"~150,000 mi, complaint #1485056
  35. #35

    instrument cluster

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE COMPASS STOPPED WORKING IN ALL CASES WHETHER MOVING OR NOT."~65,000 mi, complaint #1465286
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE INSTRUMENT CLUSTER ILLUMINATED, FLASHED, AND THE VEHICLE STALLED. THE CONTACT CALLED A LOCAL DEALER (ZEIGLER CHRYSLER DODGE JEEP, [REDACTED ADDRESS], SCHAUMBURG, IL 60195) AND WAS INFOR…"~80,000 mi, complaint #1413654
  36. #36

    software or update

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "EVERY SINGLE ONE OF THE WARNING INDICATORS MOUNTED IN THE DASH ARE GOING OFF ALTERNATELY IN ROTATION, FRONT COLLISION AND BLIND SPOT WARNING NO LONGER WORK EITHER. MY VEHICLE IS SUBJECT TO THE FOLLOWING RECALL, THE JEEP, FOUR MONTHS AFTER THE RECALL WAS AN OUN…"~54,000 mi, complaint #1417948
  37. #37

    throttle and pedal

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "YESTERDAY, 5 JAN 12, AS I APPROACHED A STOP LIGHT I REMOVED MY FOOT FROM THE GAS AND APPLIED THE BRAKES. THE VEHICLE DID NOT SLOW DOWN AS EXPECTED. IT WAS AS IF THE ENGINE WAS FIGHTING ME. I PUT THE CAR INTO NEUTRAL AND THE RPMS SHOT UP TO ABOUT 5000 AND THE…"~560 mi, complaint #898942
    • "I WAS GOING APPROXIMATELY 20-25 APPROACHING A SIGNAL LIGHT. I LET OFF THE GAS AND APPLIED THE BRAKE AS THE LIGHT WAS RED. AS I LET OFF THE GAS, THE ENGINE BEGAN TO REV HIGHER AND AS I APPLIED THE BRAKE I HAD TO APPLY IT HARDER AND HARDER AS THE ENGINE CONTINUE…"~4,200 mi, complaint #896404
    • "TL*THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL FRACTURED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE TH…"~38,000 mi, complaint #1150767
  38. #38

    wheel or rim

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE TIRE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PARKED OVERNIGHT HOWEVER, THE FRONT PASSENGER'S SIDE TIRE WAS FOUND TO BE DEFLATED. T…"~14,000 mi, complaint #963846
    • "OVER THE LAST YEAR, THERE HAS BEEN SEVERAL INCIDENTS WITH LUG NUTS COMING LOOSE WHILE DRIVING AND CAUSING LOSS IF THE LUG NUT AND TIRE WOBBLING (NOISE). ON 11/09/14, I WAS PARKING MY VEHICLE DRIVING UNDER 5 MPH AND HEARD A LOUD POP. ONCE THE VEHICLE WAS PARKED…"~45,000 mi, complaint #1129092
    • "SINCE PURCHASING MY 2012 JEEP GC, LUGNUTS HAVE BECOME LOOSE AND AT TIMES FALL OFF THE STUD WHILE DRIVING. REGARDLESS OF HOW WELL, OR HOW MANY TIMES THE LUG NUTS ARE TORCHED DOWN, THEY BECOME LOOSE AND FALL OFF. I HAVE REPLACED OVER 5 WHEEL STUDS BECAUSE THEY B…"~85,000 mi, complaint #1324589
  39. #39

    adas blind spot

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "BLIND SPOT DETECTION SENSORS FAILED ON BOTH SIDES. HAD TO TURN SYSTEM OFF BECAUSE IT CONSTANTLY TOLD ME IT HAS FAILED. DEALER SAID $2000+ TO FIX. LUCKILY I HAD EXTENDED WARRANTY AND ONLY COST $100 HOWEVER A THREE OLD CAR WITH JUST OVER 50,000 MILES SHOULDN'T H…"~52,000 mi, complaint #1168582
    • "The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an unknown speed, the blind spot indicator was not operating properly and would notify an object was ahead of the vehicle; however, there was no object in front of the vehicle. Th…"~136,000 mi, complaint #1855215
  40. #40

    adas collision warning

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 75 MPH, THE FORWARD COLLISION SENSOR BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO ST CHARLES CHRYSLER DODGE JEEP RAM DEALER, ([REDACTED ADDRESS], ST. CHARLES, IL…"~120,000 mi, complaint #1649961
  41. #41

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING ON THE HIGHWAY THE JEEP JOLTED/ JUMPED TO THE SIDE WHEN WE DROVE OVER MILDLY UNEVENLY PAVED ROADS OR OVERPASSES CAUSING US TO LOSE CONTROL OF OUR VEHICLE MOMENTARILY. WE WERE AT 65 MPH AND THE JEEP ROCKED A FEW TIMES UPON ATTEMPTING TO STABILIZE…"~70,000 mi, complaint #1346346
  42. #42

    catalytic converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE CATALYTIC CONVERTER WENT BAD 6 MONTHS AFTER I PURCHASED THE VEHICLE AS I WAS DRIVING ON THE HWY THE CHECK ENGINE LIGHT CAME ON I TOOK IT BACK TO JEEP THEY TOLD ME $2300 TO FIX IT. AND I HAD JUST PURCHASED THE VEHICLE 6 MONTHS PRIOR"complaint #1587445
    • "I've tried 6 times in 3 years to get my recall done since I learnt of my fuel relay . Now according to my mechanic my catalytic converter is messed up due to waiting on the recall. The first 3 times was back ordered, the 4th time I went to my appointment and w…"complaint #1864324
  43. #43

    corrosion and rust

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "CORROSION ON THE HUBS OF ALL THE WHEELS HAS BEEN AN ISSUE WITH MY CAR JUST ABOUT 1 YEAR AFTER PURCHASING IT BRAND NEW. THIS IS NOT JUST A PROBLEM WITH MY JEEP. I HAVE NOTICED ON MANY JEEPS IN MY AREA. IT IS NOT AN ISSUE THAT THE WARRANTY COVERS DESPITE BEING A…"~12,000 mi, complaint #1357697
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WELDING ON THE REAR OF THE VEHICLE WAS RUSTED. AS A RESULT, THE ENTIRE REAR FRAME OF THE VEHICLE BECAME DETACHED. THE VEHICLE WAS TOWED TO LITHIA JEEP DODGE OF BRYAN COLLEGE STATION…"~100,000 mi, complaint #1525361
  44. #44

    driveshaft axle cv

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE CONTACT HEARD AN UNUSUAL NOISE COMING FROM THE REAR END OF THE VEHICLE. THE VEHICLE THEN BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT…"~6,000 mi, complaint #1207104
    • "THIS IS THE LETTER I SENT TO CHRYSLER: I'M THE OWNER OF A JEEP GRAND CHEROKEE 2012, WITH VIN [XXX] AS I WAS REPAIRING A FLAT TIRE I NOTICED SOMETHING VERY STRANGE AND VERY DANGEROUS HAPPENING IN MY VEHICLE. I?M A MECHANICAL ENGINEER BY TRADE AND IN MY 60…"~60,000 mi, complaint #1277791
  45. #45

    evap system

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP MIGHT HAVE FAILED OR THE CONTACT MIGHT HAVE REFUELED…"~1,000 mi, complaint #1239425
  46. #46

    infotainment head unit

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "RADIO NOT WORKING AT ALL SOMETIMES OR DELAYED. VOLUME NOT WORKING OR DELAYED BACK UP CAMERA NOT WORKING OR DELAYED AIR SUSPENSION NOT WORKING AT ALL."~80,000 mi, complaint #1711487
  47. #47

    mirror

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE SIDE VIEW MIRRORS ARE AN OBSTRUCTION OF THE DRIVER'S VIEW WHEN TURNING INTO SPIRALING PARKING LOTS. THE MIRRORS ARE SO LARGE, (LARGER THAN NECESSARY TO SEE WHAT IS ON THE SIDE OF THE VEHICLE) THAT I HAVE TO SIT FORWARD AND LOOK AROUND THE MIRROR OR ABOVE…"~5,258 mi, complaint #956903
  48. #48

    sunroof

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SHATTERED. I HAD A STATE TROOPER CHECK OUT THE DAMAGE AND HE SAW NO SIGN OF A FOREIGN OBJECT."~48,000 mi, complaint #1209027
    • "NOTICED FAINT SMELL OF BURNING PLASTIC, OPENED A SUNROOF TO CLEAR THE AIR. SMELL GOT WORSE IMMEDIATELY, AND THEN A HEADLINER, JUST ABOVE MY HEAD (DRIVER SIDE) STARTED SMOKE. SUNROOF STARTED CLOSING AND OPENING BY ITSELF, AND DASHBOARD SHOWED A MESSAGE THAT PAR…"~52,287 mi, complaint #1085321
  49. #49

    suspension arms and bushings

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTRO…"~43,400 mi, complaint #1535732
  50. #50

    tire failure

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ORIGINAL EQUIPMENT TIRES, MICHELIN LATITUDE TOUR, WORN DOWN TO WEAR BARS AT 14,600 MILES. TIRES WERE ROTATED TWICE AT 5,000 AND 10,000 MILES BY DEALER. TIRES ARE ADVERTISED AS HAVING A 65,000 MILE WARRANTY. *TR"~14,600 mi, complaint #987372
    • "I PURCHASED A 2012 JEEP GRAND CHEROKEE LAREDO IN AUGUST OF 2013. THE OEM TIRES ON THE VEHICLE WERE MICHELIN P265/60R18 ALL SEASON TIRES WHICH WERE MANUFACTURED DURING THE 26TH WEEK OF 2011. I REPLACED ALL FOUR TIRES IN JUNE 2015, EVEN THOUGH I STILL HAD 5/…"~56,000 mi, complaint #1194762
  51. #51

    wiper and washer

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WIND SHIELD WIPERS, OVER DRIVE LIGHT AND HEAD LIGHTS ON AND CAN NOT TURN OFF. SIGNAL LIGHTS AND INTERIOR LIGHTS NOT WORKING."~52,600 mi, complaint #1486488
    • "TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER WAS INOPERABLE. THE VEHICLE WAS TAKEN TO SAVAGE 61 CHRYSLER DODGE JEEP RAM LOCATED AT 4645 POTTSVILLE PIKE, READING, PA 19605, [REDACTED PHONE], TO BE DIAGNOSED.…"~68,000 mi, complaint #1565852
  52. #52

    backup camera

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE BACKUP CAMERA STOPPED WORKING IN ALL CASES WHEN THE VEHICLE IS IN REVERSE."~65,000 mi, complaint #1465293
  53. #53

    cruise control conventional

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY ACC SENSOR WILL NOT CONNECT THEREFORE MY CRUISE CONTROL DOES NOT WORK, LEAVING USELESS BUTTONS ON MY STEERING WHEEL. WE HAVE NO IDEA WHAT IS WRONG WITH THE WHOLE SYSTEM. TOOK IT TO THE DEALERSHIP AND WHILE THEY WERE DOING RECALL WORK, THEY CHECKED IT. SAID…"~88,000 mi, complaint #1579255
  54. #54

    door latch and hinge

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "BACK LATCH MESSED UP WOULD SHUT COSTED ME 400$."complaint #1374766
  55. #55

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "AT APPROXIMATELY 60,000 MILES, BOTH ENGINE MOUNTS FAILED. THE PROBLEM PRESENTED AS A ROUGH IDLE CONDITION BUT WAS ACTUALLY THE MOTOR MOUNTS."~60,000 mi, complaint #1436699
  56. #56

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANS…"~50,843 mi, complaint #1455338
  57. #57

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "STARTING ISSUES, STARTS UP AND QUICKLY CUTS OFF. ALL LIGHTS AND POWER ARE ON. PLENTY OF FUEL IN TANK BUT NOT OVERFILLED. I THINK IT IS THE FUEL INJECTION AREA. I WORRY IT WILL JUST CUT OFF DUE TO THAT WHILE DRIVING. THIS HAS HAPPENED AT LEAST 3 TIMES IN THE PA…"~111,016 mi, complaint #1538728
  58. #58

    heater core and blower

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "DUE TO PASSENGER BLENDER DOOR BEING STUCK, NO HEAT CIRCULATES ON PASSENGER SIDE...CAUSES WINDSHIELD TO FREEZE UP MAKING VISIBILITY ALMOST IMPOSSIBLE ON THAT SIDE IN FREEZING WEATHER CONDITIONS ESP. ON HIGHWAY AT ORDINARY SPEEDS. SEVERAL PEOPLE HAVE ADDRESSED…"~54,000 mi, complaint #1157495
  59. #59

    power windows and locks

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY POWER DOOR LOCKS STOPPED WORKING. I MADE AN APPOINTMENT TO HAVE IT REPAIRED AND THE DAY I WAS GOING TO DRIVE MY JGC TO THE DEALER, ALL HELL BROKE LOOSE. PARK ASSIST STOPPED WORKING, ANTI SKID AND [REDACTED ADDRESS] ALSO INDICATED ERRORS. BUT WORSE, I COULD…"~45,000 mi, complaint #1345100
  60. #60

    steering column

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "HEARD HIGH PITCHED NOISE FROM POSSIBLE STEERING COLUMN. TOOK TO DEALER AND WAS TOLD ALTERNATOR WAS BAD BUT WAS NEVER CONTACTED ABOUT RECALL P-60 FROM 10/14. APPARENTLY MY VIN NUMBER WASN'T REGISTERED FOR THAT RECALL EVEN THOUGH MY ALTERNATOR WENT BAD. SOUND IS…"~14,500 mi, complaint #1197613
  61. #61

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "IN EITHER THE 5TH OR 6TH GEAR, THE TRANSMISSION/DRIVE TRAIN SHUTTERS WHEN ASCENDING A MODEST GRADE AT A STEADY SPEED BETWEEN 50 AND 65 MPH. INITIALLY THERE WAS A POWER LOSS AND THE TRANSMISSION SEEMED TO GO INTO NEUTRAL MOMENTARILY. CHRYSLER REPLACED THE OXY…"~4,000 mi, complaint #940856
  62. #62

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I have 2 issues with this vehicle issue#1 the tire pressure sensor acts up on the front driver side tire pressure goes down to the low 20s then when driving it goes up to 43 and then back down to the 20s , the other is that I was driving from Pennsylvania to N…"complaint #2119477
  63. #63

    trunk or liftgate

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FAILURE OF AUTOMATIC REAR TAILGATE AND ASSOCIATED OBSTRUCTION/SAFETY SENSOR MECHANISMS. TAILGATE OPENS TO WITHIN AN INCH OR TWO OF FULL HEIGHT THEN SILENTLY STARTS TO FALL BACK AT AN INCREASING VELOCITY AND SLAMS SHUT. PRESSING THE CONTROL BUTTON TO STOP THE F…"~35,500 mi, complaint #1283571

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 11V487000, 14V104000, 14V154000, 14V391000, 14V634000, 15V115000, 15V879000, 17E061000, 17V435000, 17V572000, 19V813000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP GRAND CHEROKEE directly.