2014 JEEP CHEROKEE

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    transmission automatic

    40 stranded, 900 unsafe, 6 annoyance

    946
    incidents
    Typical range: 9,500–58,000 mi

    Median 28,000 mi, based on 1145 reports (20% had no usable mileage)

    • "WOBBLE IN FRONT WHEELS BETWEEN 1ST & 2ND GEARS, POOR TRANSMISSION SHIFTING. *TR"~500 mi, complaint #1087225
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE VEHICLE UPSHIFTED WITHOUT BEING PROMPTED AND THEN RETURNED TO ORIGINAL SHIFT WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS REPAIRED UNDER THE MANUFACT…"~12,000 mi, complaint #1231155
    • "MY JEEP HAS BEEN IN THE SHOP TWICE IN 2 WEEKS FOR TRANSMISSION ISSUES, HARD SHIFTS LUNGING, LOST POWER ECT...THEY RETRAINED MY TRANSMISSION THE FIRST TIME & REPLACED THE VALVE BODY THE 2ND TIME. YET IT IS STILL NOT WORKING RIGHT."~31,500 mi, complaint #1304596
    • "9 SPEED TRANSMISSION ISSUE - (ORIGINAL COMPLAINT #10916811) - ONCE AGAIN I'M HAVING ISSUES WITH MY 2014 JEEP CHEROKEE - AFTER HAVING THE COMPUTER UPDATED TWICE IN THE FIRST TWO YEARS OF OWNERSHIP AND TRANSMISSION COOLER REPLACED IN OCTOBER OF LAST YEAR(2016) I…"~59,000 mi, complaint #1361351
    • "WHEN COMING TO A STOP AND THE LIGHT TURNS GREEN BEFORE MAKING A COMPLETE STOP, I GIVE THE CAR GAS AND IT JERKS. I'VE HAD THE TRANSMISSION RECALL DONE AND IT DID SEEMS TO GET BETTER FOR A FEW WEEKS BUT NOW ITS DOING IT AGAIN"~1,005,500 mi, complaint #1605499
  2. #2

    engine stall or no start

    35 stranded, 237 unsafe

    272
    incidents
    Typical range: 22,500–67,000 mi

    Median 47,000 mi, based on 402 reports (25% had no usable mileage)

    • "THE CAR STALLS WHEN GIVING IT GAS LEAVING ME AND MY FAMILY VULNERABLE IN INTERSECTIONS AS WELL AS SHIFTING VERY ROUGHLY."~500 mi, complaint #1281248
    • "LAST THURSDAY THE VEHICLE LOST ALL POWER AFTER APPLYING BRAKES GOING DOWN A HILL, WHEN ATTEMPTING TO START IT UP AGAIN, IT REMAINED IN THE RUN POSITION BUT WAS NOT FUNCTIONAL, ENGINE SOUNDED LIKE A CAR GRINDING. PRESSING THE STARTER DID NOTHING, THE VEHICLE WO…"~25,000 mi, complaint #1232799
    • "AFTER FILLING UP VEHICLE WITH GAS (2 SEPARATE OCCURRENCES), THE VEHICLE WILL CUT-OFF WHILE DRIVING FOR 1-2 BLOCKS. A PROMPT ON THE DASHBOARD WOULD STATE "PLACE GEAR INTO PARK" AND A RESTART OF VEHICLE WOULD BE NECESSARY. FIRST OCCURRENCE HAPPEN IN 2/19/2018…"~48,000 mi, complaint #1457969
    • "THE TRANSMISSION ON THIS CAR MAKES IT A DEATH TRAP. I HAVE EXPERIENCED: THE CAR NOT TURNING ON OR SHUTTING OFF ON ITS OWN (WHILE DRIVING) DUE TO NOT ENOUGH OIL IN THE ENGINE, LUNGING, DELAYED ACCELERATION, MISSING GEARS WHEN SHIFTING, LOUD BANGS AND N…"~68,000 mi, complaint #1293445
    • "CAR SHUTS OFF WHILE DRIVING , ENGINE STALLS , CAR DOWNSHIFTS WHEN EXCELLERATING ON HIGHWAY . DEALER HAS REPLACED ENGINE AND TRANSMISSION, CAR STILL SHIFTS ROUGH AND HAS STARTED STALLING AGAIN"~630,000 mi, complaint #1643477
  3. #3

    transfer case awd

    11 stranded, 114 unsafe, 1 broken, 2 annoyance

    128
    incidents
    Typical range: 65,000–123,000 mi

    Median 96,000 mi, based on 58 reports (66% had no usable mileage)

    • "WHILE TRAVELING AT NORMAL SPEED IN SNOW MODE. THE CAR STARTED TO SHAKE A LITTLE AND WAS MAKING GRINDING NOISES. I DROVE ABOUT TEN MILES TO MY HOST AND MADE AN APPOINTMENT. WHEN I DROVE THE JEEP TO THE DEALER THE PROBLEM GOT DO BAD I THOUGHT IT WAS GOING TO BRE…"~2,000 mi, complaint #1112309
    • "I TOOK MY 2014 JEEP CHEROKEE IN FOR A RECALL NOTICE TO HAVE SHIFT POINTS CHANGED. UPON RECEIVING THE VEHICLE BACK I NOTICED A THUMPING NOISE WHENEVER THE VEHICLE WAS NOT EXCELERATING. I CONTACTED THE DEALERSHIP TO INFORM THEM THE RECALL DIDNT WORK, TOOK THE…"~64,979 mi, complaint #1635122
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was making abnormal rattling sounds while driving. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact sta…"~85,000 mi, complaint #1767693
    • "The contact's grandson owns a 2014 Jeep Cherokee. The contact stated that the power transfer unit (PTU) bolts had detached. The contact stated that the failure occurred twice. An unknown dealer was made aware of the failure but informed the contact's grandson…"~116,000 mi, complaint #1789984
    • "The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into ne…"~172,803 mi, complaint #2158347
  4. #4

    control module

    2 stranded, 82 unsafe, 20 annoyance

    104
    incidents
    Typical range: 19,000–75,000 mi

    Median 46,000 mi, based on 169 reports (18% had no usable mileage)

    • "WHILE DRIVING THE VEHICLE THE INSTRUMENT PANEL STARTING RUNNING A CHECK SYSTEM CYCLE, IE. TRANSMISSION SERVICE NEEDED, ANTI-LOCK BRAKE NEED SERVICE, BATTERY NEEDED TO BE CHECKED, MIL WAS ON, ETC. (I HAVE VIDEO OF ONE OCCURRENCE) AND I WAS NO LONGER ABLE TO AC…"~1,795 mi, complaint #1159729
    • "WHILE DRIVING THE VEHICLE, ALL OF A SUDDEN THERE WAS A SHUTDOWN OF THE VEHICLE'S COMPUTER/ELECTRICAL SYSTEM, A LOSS OF ANY STEERING CONTROL, AN IMMEDIATE VEHICLE DECELERATION WITH NO ABILITY TO CORRECT BY ACCELERATING, AND A LOSS OF BRAKING CONTROL."~30,097 mi, complaint #1325566
    • "ON SEVERAL OCCASIONS, THIS CAR HAS JUST STOPPED WHILE IN MOTION. DASHBOARD LIGHTS LIGHT UP, GET TRANSMISSION WARNING. HAVE TAKEN THE CAR IN ON NUMEROUS OCCASIONS TO BE TOLD THAT IT NEEDED AN UPDATE ON THE COMPUTER. IT IS VERY SCARY TO BE DRIVING A CAR AND N…"~52,000 mi, complaint #1503554
    • "CARS SHIFT BEZEL AND JUMPER HARNESS FAILED AND HAD TO BE REPLACED. WHILE DRIVING THE CAR, A MESSAGE COMES UP THAT STATES SERVICE SHIFTER AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP. DASH DISPLAY WILL NOT GO BACK TO NORMAL UNTIL THE VEHICLE IS TURNED OFF AND THE…"~77,000 mi, complaint #1622203
    • "AFTER COMPLETING THE SAFETY RECALL FOR THE TRANSMISSION, THE 'SERVICE SHIFTER' LIGHT HAS BEEN INTERMITTENTLY COMING ON. ON THE SHIFTER ITSELF, ALL LIGHTS ARE ILLUMINATED (D, R, P...ETC) WHILE THE 'SERVICE SHIFTER' NOTICE IS VISIBLE. I HAVE NOT HAD THIS NOTICE…"~198,000 mi, complaint #1678885
  5. #5

    parking brake

    8 stranded, 73 unsafe

    81
    incidents
    Typical range: 35,000–103,000 mi

    Median 78,500 mi, based on 54 reports (59% had no usable mileage)

    • "I HAD A ROLL AWAY INCIDENT BACK AROUND AUGUST 25TH 2015 I PULLED INTO MY DRIVEWAY AND PUT THE CAR (2014 JEEP GRAND CHEROKEE OVERLAND) IN PARK .I TURNED IT OFF AND EXITED THE CAR. IT STARTED ROLLING FORWARD SO I JUMPED BACK IN THE CAR AND PUT ON THE BRAKE THEN…"~4,200 mi, complaint #1213320
    • "EMERGENCY BRAKE IN GAGED. COULD NOT SHUT IT OFF. COULDN'T MOVE VEHICLE. HAD TO BE TOWED BY AAA."~29,000 mi, complaint #1490496
    • "LEAVING MY DRIVEWAY THE E-BRAKE ACTIVATED AND I COULD NOT DEACTIVATE THE UNIT. CALLED AAA TO HAVE THE JEEP TOWED TO CONTEMPORARY AUTOMOTIVE. THE TOW TRUCK DRIVER HAD A DIFFICULT TIME PUTTING THE JEEP ON THE RAMP TRUCK. I AM FORTUNATE I WAS NOT GOING 50MPH. THE…"~74,030 mi, complaint #1569037
    • "EMERGENCY BRAKE LOCKED UP WHEN PARKED WITHOUT BEING ENGAGE. AUTO BRAKE WAS NOT ON."~105,000 mi, complaint #1496197
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was parked, the contact attempted to disengage the parking brake, but the parking brake failed to respond as needed. The message "Parking Brake Electrical Failure" was displayed.…"~200,000 mi, complaint #2062579
  6. #6

    fuel tank and lines

    44 unsafe, 12 annoyance

    56
    incidents
    Typical range: 41,000–93,000 mi

    Median 60,000 mi, based on 41 reports (35% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE IN PARK, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WA…"~15,611 mi, complaint #1238498
    • "WHILE FILLING THE FUEL TANK THE PUMP AT THE STATION KEPT SHUTTING OFF. I CHANGED PUMPS AND THE PROBLEM PERSISTED. I WAS NOT ABLE TO PLACE MORE THAN 3 GALLONS OF FUEL IN THE CAR OVER 10 MINUTES. I CHANGED GAS STATIONS AND HAVE CONTINUED TO HAVE THE ISSUE. T…"~43,000 mi, complaint #1548621
    • "THE TECHNICIAN STATED THAT THE GAS TANK "WENT BAD". UNABLE TO FUEL VEHICLE. SAID THIS HAS HAPPENED TO SEVERAL JEEP CHEROKEE MODELS. RECURRING PROBLEM. LARGE COST TO REPLACE. SAFETY HAZARD WHEN FILLING AND POSSIBLE MAJOR SAFETY HAZARD WHEN DRIVING. PRESSURE IS…"~65,000 mi, complaint #1503822
    • "THE VEHICLE'S GAS TANK HAS STOPPED WORKING PROPERLY. WHEN I TRY TO FILL IT UP, IT ALMOST IMMEDIATELY STOPS THE PUMP AND USUALLY SHOOT GAS BACK OUT ALL OVER ME HAND AND CLOTHES. I AM ABLE TO GET VERY SMALL AMOUNTS OF GAS IN THE TANK, BUT NOT WITHOUT GETTING GAS…"~94,000 mi, complaint #1511936
    • "AFTER HITTING 50K MILES ON MY VEHICLE I NOTICED FOLLOWING FUELING IT WILL BEGIN TO SHUDDER AND RPM'S WILL GO OUT OF WACK. THEN RPM DROPS AND CAR WILL GIVE NOTICE "SHIFT TO P THEN DESIRED GEAR" MESSAGE. OTHER LIGHTS WILL LITE UP AND BATTERY LITE STAYS LIT WHE…"~500,000 mi, complaint #1743883
  7. #7

    engine oil consumption

    52 unsafe, 3 annoyance

    55
    incidents
    Typical range: 31,500–83,000 mi

    Median 53,000 mi, based on 58 reports (19% had no usable mileage)

    • "CAR STALLED 6X WITH MY 4 AND 5 YEAR OLDS IN THE VEHICLE. SMOKE BILLOWS OUT OF BACK OF CAR. IGNITION COIL, SPARK PLUGS, FILTER AND OIL REPLACED. 9/2/14 CAR SHIFTING INCORRECTLY. COMPUTER SYSTEM RESET DUE TO TRANSMISSION ISSUES. CUSTOMER TOLD TO BRING BACK AFTER…"~1,583 mi, complaint #1117043
    • "JEEP STALLS OR WON'T START, TRY TO START MULTIPLE TIME UNTIL FINALLY STARTS AND OMITS WHITE SMOKE. TOOK TO DEALERSHIP, AFTER CHECKUP, JEEP IS LOW ON OIL BUT IS NOT DUE FOR OIL CHANGE. DASHBOARD READING SHOWS ONLY 62% OIL USED. MILEAGE BETWEEN LAST OIL CHANGE…"~38,961 mi, complaint #1424786
    • "OIL FILTER HOUSING IS LEAKING OIL, COULD BE A FIRE ISSUE."~58,000 mi, complaint #1718043
    • "EXCESSIVE OIL CONSUMPTION. USING 3 1/2 QUARTS OF OIL IN THE OIL CHANGE MILEAGE OF 3000-3400 MILES. ONCE ENGINE OIL LEVEL REACHES 2 QUARTS OF ENIGINE OIL, ENGINE WILL AUTOMATICALLY STOP WITH NO LOW ENGINE OIL LIGHT OR WARNING. IT WILL STOP ON HIGHWAY , STREET,…"~84,000 mi, complaint #1381314
    • "OIL FILTER HOUSING LEAKS DUE TO PLASTIC MATERIAL USED IN CREATION OF PART. MAJOR ISSUE SINCE OIL SPILLS OUT ONTO THE ROADS. TRIED TO REPAIR BUT PART IS BACK ORDERED INDEFINITELY BECAUSE IT'S A MAJOR ISSUE WITH OTHER MODELS TOO."~125,000 mi, complaint #1730568
  8. #8

    wiring harness

    2 stranded, 43 unsafe, 2 annoyance

    47
    incidents
    Typical range: 22,500–55,000 mi

    Median 40,000 mi, based on 56 reports (30% had no usable mileage)

    • "WHILE TRAVELING AT NIGHT ON A HIGHWAY AT 60 MPH, I TURNED MY FRONT WINDSHIELD WIPERS ON DUE TO RAIN. AS SOON AS THE WIPERS CAME ON, THE ENTIRE DASHBOARD WENT BLACK AND I WAS NOT ABLE TO MONITOR SPEED OR VIEW RADIO, GPS, OR OTHER PANELS. THE HEADLIGHTS ALSO D…"~560 mi, complaint #1122724
    • "NUMEROUS COMPUTER/ELECTRICAL INTERMITTENT ISSUES WITH VEHICLE. MOST RECENT EPISODE THE CARE WOULD COMPLETELY SHUT DOWN AT FREEWAY SPEEDS. NO ENGINE, NO LIGHTING, AS IF IT WAS HIT WITH AN ELECTROMAGNETIC PULSE. THIS UNFORTUNATELY LOCKS THE STEERING AS WELL. THE…"~21,000 mi, complaint #1291486
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. AT 65 MPH AND ATTACHED TO AN RV, THE VEHICLE BEGAN TO WOBBLE VIOLENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VEHICLE DETACHED FROM THE RV AND WAS DAMAGED. THE…"~40,000 mi, complaint #1345464
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that upon placing her vehicle into park(P), the parking brake independently engaged while attempting to shift to drive(D). The contact was able to disengage the parking brake by holding down the parking…"~55,000 mi, complaint #1821798
    • "WHILE DRIVING ON A HIGHWAY, SERVICE SHIFTER WARNING DISPLAYED AND ALL INDICATOR LIGHTS WERE LIT (PARK, NEUTRAL, REVERSE, DRIVE). THIS CAUSED PANIC AND THE DRIVER PULLED OVER TO TURN OFF THE ENGINE. A DEALERSHIP DIAGNOSIS IS SHORT IN WIRING. THIS MANUFACTURE…"~780,000 mi, complaint #1691325
  9. #9

    other

    1 stranded, 21 unsafe, 1 broken, 22 annoyance

    45
    incidents
    Typical range: 12,500–64,000 mi

    Median 18,000 mi, based on 28 reports (63% had no usable mileage)

    • "MAC HAIK DODGE CHRYSLER JEEP RAM; 10/15/2014 - VISITED SERVICE CENTER FOR INSPECTION TO CONFIRM RECALL AFFECTED MY JEEP. THEY INDICATED THAT IT DID AND WOULD ORDER PARTS FOR REPLACEMENT. 03/05/2015 - STILL NO PARTS OR REPAIRS COMPLETED, CALLED DEALER ON 3 O…"~3,500 mi, complaint #1162757
    • "RECEIVED NOTIFICATION OF SAFETY RECALL P14/NHTSA 14V-154 IN MAY, 2014. CALLED THE DEALER. THEY PUT THE VEHICLE ON LIST AND PROMISED TO CALL WHEN THEY RECEIVED PARTS. MULTIPLE CALLS TO DEALER HAVE YIELDED NO RESULTS. I AM TOLD REPEATEDLY THAT I AM ON LIST AND T…"~12,000 mi, complaint #1097449
    • "WATER IS COMING IN THROUGH THE FLOORBOARDS WHEN IT RAINS WHILE I AM DRIVING OR TAKE IT THROUGH THE CAR WASH SOAKING THE CARPETING AND FLOOR MATTS BECAUSE THEIR ARE BODY SEAMS THAT ARE PULLING APART AN SEPARATING. THE CAR IS A 2014 WITH 20, 430 MILES ON IT AND…"~18,000 mi, complaint #1385867
    • "AT THE TIME I DISCOVERED THE PROBLEM MY JEEP WAS STOPPED. I HAD JUST TOWED IT BEHIND MY MOTORHOME FOR 40 MILES. THE FRAME TO WHICH THE TOW BAR IS ATTACHED HAD ALL THE WELDS BROKEN ON BOTH SIDES OF THE JEEP. THE FRAME PIECES ARE ALUMINUM. PICTURES WILL BE ATTAC…"~60,629 mi, complaint #1421316
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND CALLED AN INDEPENDENT MECHANIC TO COME TO THE SCENE. THE MECHANIC LOCATED FAILURE CODE NUMBER:…"~512,000 mi, complaint #1602450
  10. #10

    brake booster

    3 stranded, 40 unsafe

    43
    incidents
    Typical range: 56,000–118,000 mi

    Median 89,000 mi, based on 28 reports (67% had no usable mileage)

    • "WENT IN TO STATELINE FOR A BRAKE BOOSTER RECALL AFTER RECEIVING A LETTER STATING THE PART WAS IN. AFTER SITTING FOR AN HOUR, I WAS THEN TOLD I DID NOT HAVE A PART THERE AND I WOULD HAVE TO WAIT FOR A LETTER. ANOTHER WORDS THE DEALERSHIP GAVE MY PART AWAY AND…"~19,351 mi, complaint #1101616
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 MPH, the emergency brake would engage on it's own. The vehicle emitted an unknown smell inside the vehicle. The vehicle was towed to an independent mechanic where it was diagnos…"~47,000 mi, complaint #2058537
    • "I WAS GETTING GAS AND WHEN I WENT TO PUT THE VEHICLE IN DRIVE THE EMERGENCY BRAKE ENABLED, WITH THE LIGHT BLINKING. AFTER SEVERAL ATTEMPTS TO TURN IT OFF, FINALLY IT DISLODGED. WHILE I WAS ATTEMPTING TO DISLODGE THE EMERGENCY BRAKE, I HAPPENED TO BE AT THE GAS…"~80,000 mi, complaint #1642272
    • "The contact owns 2014 Jeep Cherokee. The contact stated while driving approximately 25 MPH the electronic parking brake suddenly activated causing the vehicle to abruptly stop in the middle of the roadway. The vehicle was taken to the local mechanic who inform…"~94,000 mi, complaint #1883458
    • "WHILE DRIVING ON A [REDACTED ADDRESS] AT 65 MPH THE VEHICLE PARTIALLY LOST POWER AND WOULD NOT ACCELERATE, UP SHIFT, OR OWNSHIFT, THE BRAKE LIGHTS STARTED FLASHING, ALONG WITH MANY OTHER LIGHTS ON THE DASH INCLUDING CHECK ENGINE. I PULLED OVER TO THE SIDE OF T…"~156,000 mi, complaint #1524045
  11. #11

    acceleration loss or hesitation

    39 unsafe

    39
    incidents
    Typical range: 5,500–61,500 mi

    Median 16,000 mi, based on 57 reports (17% had no usable mileage)

    • "WHEN YOU STEP ON THE ACCELERATOR FROM 0MPH THE CAR STUTTERS AND SHAKES FOR A FEW MPH UNTIL YOU GET TO ABOUT 15-20MPH AND THEN IT DRIVES LIKE NORMAL. *TR"~800 mi, complaint #1102445
    • "VEHICLE STUTTERS AND BUCKS WHEN ACCELERATING. FEELS LIKE IT CANNOT GET POWER AND IT MAY STALL OUT"~7,000 mi, complaint #1339227
    • "VEHICLE OFTEN LUNGES/SHIFTS HARD, BUT, LAST WEEK, I WAS DRIVING AND THE ACCELERATION JUST SEEMED TO STOP. I PUT THE CAR IN NEUTRAL AND BACK INTO DRIVE AND IT RESOLVED THE ISSUE. BUT, I DID CONSIDERED PULLING OFF OF THE ROAD. GOING FOR R05 RECALL SERVICE NEXT W…"~22,000 mi, complaint #1201604
    • "BEEN HAVING ISSUES WITH MY CAR EVERY TIME I FILL UP. SHORTLY AFTER, THE CAR ACTS AS IF IT WANTS TO SHUT OFF OR IT DOES. A FEW TIMES THE MESSAGE I SAW ON THE DASHBOARD WAS "SERVICE TRANSMISSION". IF I AM DRIVING AND THERE'S NO TRAFFIC, I CAN FEEL THE HESITATION…"~58,000 mi, complaint #1447059
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal. The contact also stated that the vehicle would shut off without warning, while dri…"~100,000 mi, complaint #1832423
  12. #12

    software or update

    32 unsafe, 3 annoyance

    35
    incidents
    Typical range: 7,500–49,000 mi

    Median 16,500 mi, based on 56 reports (5% had no usable mileage)

    • "SHIFT PARK BRAKE THEN SERVICE TRANSMISSION. IT CAME ON WHEN I FIRST BOUGHT THE VEHICLE AND CONTINUES TILL THIS DAY. WHEN I BRING IT IN THEY SAY IT'S A SOFTWARE UPDATE AND CONTINUES TO DO THE SAME THING. IT'S GETTING WORSE AND WORSE BY THE DAY AND I'M SCARED TO…"~500 mi, complaint #1499551
    • "I TOOK MY JEEP INTO THE DEALER TO HAVE THE TRANSMISSION LOOKED AT AFTER THE LATEST SOFTWARE UPDATE. IT HAS WORSENED IN ITS POOR PERFORMANCE. IT HAS HUGE DELAYS SHIFTING AND LUNGES. IT ALSO DISENGAGES MOMENTARILY WHEN BRAKING. THE FUEL PERFORMANCE HAS GONE D…"~10,000 mi, complaint #1256851
    • "I AM GETTING RANDOM SOFTWARE TRANSMISSION ISSUES. SOMETIMES THE CAR POWER FADES WHEN DRIVING ON MAJOR ROADS TO A STOP SO I HAVE TO RESTART THE CAR. I NOW AVOID DRIVING ON FREEWAYS BECAUSE OF THIS. SOMETIMES WHEN DRIVING ON MAIN ROADS I GET A MESSAGE TO SAY THA…"~30,835 mi, complaint #1690657
    • "WHILE DRIVING ON THE HIGHWAY AT 65 TO 70 MPH, MY CAR WOULD GO IN TO SAFE MODE THE MASSAGE SAID. "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" THE ENGINE LIGHT AND TRACTION LIGHTS CAME ON TO. I HAD TO COAST OVER TO THE BRAKE DOWN LANE. I WOULD TURN THE CAR OFF W…"~57,000 mi, complaint #1296142
    • "I HAVEN'T GET MY RECALL PAPERWORK TO TAKE MY SUV TO THE DEALER TO REPAIR THE TRANSMISSION SOFTWARE . NHTSA CAMPAIGN NUMBER: 19V447. I KNOW MY CHEROKEE IS A JEEP CHEROKEE 4 CYLINDER 4X4 BUT IS HAPPENING TO ME AS WELL AND I HAVE 2 KIDS . IS SCARY WHEN UNEXPECTED…"~107,000 mi, complaint #1689000
  13. #13

    driveshaft axle cv

    1 stranded, 28 unsafe, 1 broken, 1 annoyance

    31
    incidents
    Typical range: 500–44,000 mi

    Median 4,500 mi, based on 34 reports (17% had no usable mileage)

    • "SHORTLY AFTER PURCHASING MY 2014 JEEP CHEROKEE LATITUDE I BEGAN FEELING THE SENSATION OF WHEEL SHIMMY IN THE CAR. I FIRST NOTICED DURING A RIGHT HAND TURN AT ACCELERATING THE VEHICLE THROUGH AN INTERSECTION. THE BEST DESCRIPTION I CAN GIVE IS AS IF A CV JOI…"~569 mi, complaint #1064742
    • "AT 1300 MILES, OUR BRAND NEW JEEP CHEROKEE BEGAN TO WOBBLE BETWEEN 15-20 MPH WHILE ON A TRIP. WE STOPPED AT THE CLOSEST JEEP DEALER, WHO KNEW RIGHT AWAY WHAT THE PROBLEM WAS- WARPED AXLES FROM THE FACTORY. WE WERE TOLD IT WAS SAFE, AND RETURNED HOME. OUR DE…"~1,300 mi, complaint #1090085
    • "DROVE MY CHEROKEE OFF THE LOT AND NOTICE A WOBBLE. TOOK BACK THE NEXT DAY. EMPLOYEE DROVE IT WITH ME AND FELT IT. WANTED TO WAIT FOR THE 3000 MILE OIL CHANGE TO SEE IF THINGS SETTLED IN AFTER BEING DRIVEN. FINALLY AT APPROXIMATELY AT 8000 TOOK IT TO BE CHE…"~23,000 mi, complaint #1345634
    • "THERE IS A NOISE WHEN THE WHEELS ARE TURNING, NOT WHEN AT A STOP. DEALER SAID IT IS THE BEARINGS IN THE DRIVE SHAFT. THE WHOLE DRIVE SHAFT HAS TO BE REPLACED, NOT JUST THE BEARINGS."~63,000 mi, complaint #1654101
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, A LOUD ABNORMAL SOUND WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT PARKED THE VEHICLE AND DISCOVERED THAT THE PARKING BRAKES FA…"~142,000 mi, complaint #1678946
  14. #14

    alignment and pull

    27 unsafe

    27
    incidents
    Typical range: 5,000–35,000 mi

    Median 22,000 mi, based on 38 reports (16% had no usable mileage)

    • "I PURCHASED A BRAND NEW CHEROKEE, FOLLOWED THE ENGINE/DRIVE TRAIN BREAK IN PROCEDURE AS CLOSELY AS I COULD, BUT STARTED EXPERIENCING A SIDE TO SIDE SHIMMY IN THE FRONT END OF MY VEHICLE VERY SHORTLY AFTER PURCHASE. THE SHIMMY HAPPENS DURING ACCELERATION FROM…"~1,500 mi, complaint #1120792
    • "SINCE WHEN I FIRST FLAT TOWED (JULY 2014) MY 2014 JEEP CHEROKEE BEHIND MY DIESEL PUSHER MOTORHOME THE FRONT WHEELS AND AXLES WILL WOBBLE SIGNIFICANTLY CAUSING SAFETY CONCERNS THAT THE VEHICLE WILL BREAK LOOSE OR RENDER THE VEHICLE NOT DRIVABLE. THIS OCCURS AT…"~8,000 mi, complaint #1273810
    • "I WAS DRIVING MY MOTOR HOME IN EXTREMELY HEAVY WINDS AT THE TIME AND THE MOTOR HOME AND MY JEEP 2014 LATITUDE (4 CYLINDER) WITH ACTIVE DRIVE II STARTED TO SWAY RATHER VIOLENTLY SIDE TO SIDE. I WAS GOING ABOUT 55 MPH AT THE TIME. REALLY DID NOT KNOW WHAT WAS HA…"~22,000 mi, complaint #1228278
    • "THIS COMPLIANT INVOLVES TOWING BEHIND A MOTOR HOME. ON 3 OCCASIONS THE TOW VEHICLE DID NOT TRACK PROPERLY, THE FRONTS WHEELS BEGAN TO OSCILLATE SHAKING THE MOTOR HOME VIOLENTLY CREATING A SITUATION WHERE THE TOW VEHICLE COULD BREAK LOOSE OR CAUSE THE MOTOR HO…"~33,000 mi, complaint #1404312
    • "I NEARLY HAD A CATASTROPHIC ACCIDENT WHEN THE VEHICLE WENT INTO A "DEATH WOBBLE" AS A RESULT OF A DEFECT IN THE VEHICLE WHEN BEING TOWED FOUR DOWN. THIS SHOULD BE A RECALL FOR JEEP VEHICLES WITH THE ACTIVE DRIVE II TRANSMISSION. I PURCHASED THE VEHICLE IN 2014…"~60,000 mi, complaint #1394996
  15. #15

    airbag system

    21 unsafe

    21
    incidents
    Typical range: 13,000–95,000 mi

    Median 51,000 mi, based on 25 reports (31% had no usable mileage)

    • "SERVICE AIRBAG LIGHT WILL PERIODICALLY GO ON AND OFF. CONTACTED DEALER WHO REPLACED SENSORS IN BOTH PASSENGER AND DRIVER SIDE SEATBELTS BUT THIS DID NOT FIX ISSUE. DEALER NOW WILL BE REMOVING SEATS TO TRACE WIRES FOR SYSTEM TO LOOK FOR LOOSE CONNECTIONS. WHIL…"~1,000 mi, complaint #1100223
    • "TL* THE CONTACT OWNED A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE HEAD AND A SPRAINED…"~21,000 mi, complaint #1210403
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE AIR BAGS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO TRANSITOWNE JEEP CHRYSLER DODGE RAM ([REDACTED ADDRESS], WILLIAMSVILL…"~53,000 mi, complaint #1722563
    • "AT THE END OF LAST YEAR OUR 2014 JEEP CHEROKEE SPORT WAS INVOLVED IN AN ACCIDENT ON I-95 IN CONNECTICUT. THE REPAIR SHOP DID NOT DO A THOROUGH INSPECTION OF THE VEHICLE. AT THE TIME I TOLD THEM THAT THE PASSENGER AIR BAGS DID NOT DEPLOY AND THAT THERE WAS AN A…"~90,000 mi, complaint #1495125
    • "MY SON WAS DRIVING AND REAR ENDED SOMEONE. HIS AIRBAGS DID NOT DEPLOY YET THE VEHICLE SHOWED AN ALERT ON THE DASH STATING THE AIRBAGS HAD DEPLOYED. THIS HAPPENED DRIVING STRAIGHT ON A CITY STREET."~150,000 mi, complaint #1744848
  16. #16

    battery and charging

    9 stranded, 11 unsafe

    20
    incidents
    Typical range: 34,500–71,000 mi

    Median 53,000 mi, based on 31 reports (18% had no usable mileage)

    • "WHILE DRIVING THE ODOMETER MESSAGES STARTED POPPING UP AND AN ALERT CHIMED FOR EACH ONE: ACC / FCW UNAVAILABLE SERVICE REQUIRED; BIG RED BATTERY ICON AND LOW VOLTAGE MESSAGE; PARK ASSIST OFF MESSAGE; RADIO SCREEN WENT BLANK; SMALL RED BATTERY ICON REMAINED LIT…"~9,966 mi, complaint #1170603
    • "ALTERNATOR HAS DIED UNDER 40,000 MILES AND REQUIRES REPLACEMENT. VEHICLE IS A V6 3.2L"~39,500 mi, complaint #1490462
    • "ON DATE OF INCIDENT VEHICLE FUNCTIONED FINE IN THE MORNING. AT 4:30PM WHEN I WENT TO LEAVE WORK VEHICLE WOULDN'T START. RECEIVED SEVERAL ERROR MESSAGES INCLUDING 4WD SYSTEM UNAVAILABLE, PARK BRAKE UNAVAILABLE AND SERVICE SHIFTER. 2 HOURS LATER NOTHING WORKE…"~59,056 mi, complaint #1511525
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE CONTACT ALSO STATED THAT 'PUT VEHICLE IN GEAR TO MANEUVER' WAS DISPLAYED. THE VEHICLE…"~71,000 mi, complaint #1472325
    • "THE SUV WOULD NOT START FIRST THING IN THE MORNING AS I WAS HEADING TO WORK. JUMP STARTED IN THE AFTERNOON AND THE CAR WOULD NOT SHUT OFF, GEARS WOULD NOT HOLD AND COULD NOT GO INTO PARK OR NEUTRAL. I WAS TRYING TO MAKE IT TO THE BATTERY REPLACEMENT CENTER AND…"~167,000 mi, complaint #1689450
  17. #17

    steering electric assist

    19 unsafe, 1 annoyance

    20
    incidents
    Typical range: 8,500–77,000 mi

    Median 25,000 mi, based on 29 reports (15% had no usable mileage)

    • "THERE IS A VIBRATING SOUND COMING FROM THE CENTER OF THE STEERING WHEEL. YOU CAN FEEL IT WHEN TOUCHING THE CENTER OF THE STEERING WHEEL. THE VEHICLE IS IN MOTION WHEN THIS HAPPENS HAVE TAKEN IT IN 4 TIMES TO BE REPAIRED IT STILL IS DOING THE SAME THING. THE TR…"~3,900 mi, complaint #1280052
    • "I DO NOT KNOW IF THIS IS A SAFETY ISSUE BUT I AM CONCERNED. MY JEEP HAS BEEN IN TWICE TO THE DEALER FOR NOISY STEERING AND I AM SCHEDULED TO TAKE IT IN AGAIN THIS WEEK FOR THE SAME ISSUE. THE DEALER HAS BEEN UNABLE TO REPAIR IT. IT IS CONTINUING TO MAKE NOIS…"~14,915 mi, complaint #1168391
    • "I PURCHASED MY VEHICLE THE JEEP 2014 CHEROKEE BECAUSE OF THE EASE OF TOWING THAT THE OWNERS MANUAL IN 2014 AND OTHER SOURCES OTHER SOURCES WE HAD CHECKED INDICATED. THERE WAS NO MENTION IN THE OWNER'S MANUAL OF ANY PROBLEM WITH THE STEERING OF A VEHICLE WHILE…"~30,000 mi, complaint #1302623
    • "WAS DRIVING MY 2014 JEEP CHEROKEE AND A STEERING WHEEL WITH AN EXCLAMATION ICON POPPED UP ON THE DASH AND I RECEIVED A WARNING TO SERVICE THE POWER STEERING. THEN A TRACTION ICON LIT UP AND IMMEDIATELY THE STEERING WHEEL STIFFENED AND I COULDN'T STEER; I WAS G…"~74,225 mi, complaint #1595589
    • "AS I WAS COMING HOME FROM WORK AROUND 9PM I WAS DRIVING DOWN A COUNTY STREET WHEN THE ENGINE LIGHT, TRACTION CONTROL AND POWER STEERING LIGHT CAME ON BUT THE POWER STEERING LIGHT WENT OFF AT SOME POINT, BUT AS I APPROACHED A CURVY BRIDGE I HAD TO SLIGHTLY TURN…"~191,000 mi, complaint #1638473
  18. #18

    unintended acceleration

    20 unsafe

    20
    incidents
    Typical range: 2,000–76,000 mi

    Median 16,500 mi, based on 32 reports (24% had no usable mileage)

    • "WHILE DRIVING, WHEN I TAKE MY FOOT OFF THE GAS PEDAL IN ORDER TO COAST, THE CAR WILL ACCELERATE. WHILE DRIVING, WHEN I TAKE MY FOOT OFF THE GAS AND BEGIN TO BRAKE, MY CAR WILL ACCELERATE. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE ON OCT 30, 2014. I…"~1,500 mi, complaint #1135520
    • "I AM VERY AFRAID TO DRIVE MY JEEP. WHEN I FIRST BOUGHT IT I NOTICED IT JERKED A LOT. I CALLED THEM AND THEY UPDATED THE SOFTWARE. IT STILL DOES THAT BUT JUST NOT AS MUCH. TODAY I WAS PULLING INTO THE DRIVE WAY AND IT ACCELERATED WITHOUT ME TOUCHING THE GAS AND…"~5,000 mi, complaint #1166843
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CONTINUED TO ACCELERATE AFTER THE ACCELERATOR PEDAL WAS NO LONGER ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, AFTER SHIFTING INTO FIRST AND SECOND GE…"~12,000 mi, complaint #1158311
    • "I ATTEMPTED TO STOP FOR A STOP LIGHT ON A [REDACTED ADDRESS] AND THE VEHICLE WOULD NOT STOP. IT KEPT ACCELERATING AS I PRESSED THE BRAKE. I SHIFTED INTO NEUTRAL AND THE TACHOMETER WAS BETWEEN 6000 TO 7000 RPM. I HIT THE ACCELERATOR A FEW TIMES AND IT DROPPED T…"~51,000 mi, complaint #1366736
    • "The contact owned a 2014 Jeep Cherokee. The contact stated when she was reversing (R) out of the parking space, when she straightened the vehicle and shifted to drive (D) the vehicle independently accelerated. The contact stated that the vehicle crossed over s…"~104,000 mi, complaint #1975356
  19. #19

    stability and traction control

    19 unsafe

    19
    incidents
    Typical range: 14,000–40,000 mi

    Median 29,000 mi, based on 47 reports (6% had no usable mileage)

    • "ON TWO SEPARATE OCCASIONS, BOTH WHILE REVERSING AND DRIVING THE CAR FORWARD, A MESSAGE HAS SUDDENLY APPEARED ON MY DASH FORCING MY CAR TO BE PUT IN PARK, THAT THE CAR IS NOT ABLE TO BE IN DRIVE, AND THE TRANSMISSION NEEDS SERVICED. AFTER THIS EVENT, THE CHECK…"~2,300 mi, complaint #1319707
    • "I WAS DRIVING ON A HIGHWAY. I MADE A COMPLETE STOP AT THE TRAFFIC LIGHT WHEN RED. ON GREEN TRAFFIC SIGNAL, THE CAR PLACED ITSELF INTO NO MOTION. THE CAR ACTIVATED THE FOLLOWING WARNING LIGHTS: PARKING BRAKE, SERVICE ENGINE, STABILITY CONTROL, AND THE MONITOR D…"~10,000 mi, complaint #1324125
    • "WHILE DRIVING ON THE INTERSTATE, THE LIGHTS FOR ELECTRIC STABILITY CONTROL, ENGINE AND PARK BRAKE CAME ON. THE "SERVICE TRANSMISSION" NOTICE AND "SERVICE PARK BRAKE" APPEARED. THEN THE VEHICLE WOULD NOT ACCELERATE AND WOULD GET TO 4 RPM WHILE GOING AT 50 MPH.…"~27,800 mi, complaint #1315120
    • "CAR CUTS OFF GOING ABOUT 40MPH. STEERING LOCKED UP. WHILE I WAS ON HIGHWAY. PROBLEM OCCURRED MULTIPLE TIMES. UNSAFE VEHICLE PURCHASED TOP WARRANTY AND I'M STILL BEING CHARGED FOR REPAIR. PURCHASED THE CAR USED HAS 40,000 MILES. AND I HAVE HAD THE CAR FOR 3 MON…"~40,000 mi, complaint #1410312
    • "WHILE DRIVING MY JEEP REVS INTO HIGH GEAR, THEN ALL OF THE SYMBOLS ON MY DASH LIGHT UP AND THEN MY JEEP JOLTS AND THEN SHUTS OFF. I HAVE TO PUT IT INTO PARK AND WAIT ABOUT 30 SECONDS AND THEN TRY TO TURN IT BACK ON, SOMETIMES IT TAKES 2-3 TIMES TO TURN BACK…"~90,000 mi, complaint #1682365
  20. #20

    brake hydraulics

    2 stranded, 16 unsafe

    18
    incidents

    Commonly reported, insufficient mileage data - n=18, median 50,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DOES NOT HAVE AN ELECTRONIC BRAKE CONTROL IN ORDER TO TOW 4500 POUNDS AS STATED IN THE OWNERS MANUAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT AN ELECTRONIC BRAKE CONTR…"~900 mi, complaint #1050014
    • "JEEP HAS RECALL FOR A SHIELD TO BE PLACED OVER BRAKE BOOSTER. WHILE INSPECTING DEALER FOUND THAT MASTER BRAKE CYLINDER HAS A LEAK. INFORMED BY DEALER WITHIN THE NEXT COUPLE OF DAYS I WOULD HAVE LOST ALL BREAKS WHILE DRIVING. PART IS ON BACK ORDER WHICH SEEM…"~10,000 mi, complaint #1097799
    • "WHILE EITHER SLOWING TO A STOP OR ACCELERATING FROM A STOP, THE VEHICLE "JERKS", OR "LUNGES". THOUGH I APPLY THE PEDALS SMOOTHLY (GRADUALLY), THE CAR MOVES AS IF I WERE PUMPING THE BRAKE AT ~1 SECOND INTERVALS. BECAUSE THE CAR IS IN DRIVE AND MY FOOT IS NO…"~50,000 mi, complaint #1712892
    • "AUTO HOLD FOR BRAKES TURNS ON WITHOUT ANY WARNING OR REASON WHILE DRIVING."~78,000 mi, complaint #1477892
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while her son was driving at 30-40 MPH, the electronic braking system engaged inadvertently and the vehicle stopped. The electronic braking system (EBS) warning light was illuminated. The vehicle f…"~130,000 mi, complaint #1840389
  21. #21

    lighting exterior

    13 unsafe, 4 annoyance

    17
    incidents

    Commonly reported, insufficient mileage data - n=17, median 20,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM AND THE HIGH BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY TO VIEW THE ROAD. AS A RESULT, THE CONTACT'S VISIBILITY WAS DIMINISHED. THE VEHICLE WAS…"~1,000 mi, complaint #1241380
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 60 MPH, THE HIGH AND LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE PROPERLY IN ORDER FOR THE CONTACT TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADJUSTED THE LIGHTS HOWEVER,…"~8,800 mi, complaint #1217326
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH, MAKING A RIGHT OR LEFT TURN, THE HEADLIGHTS FAILED TO ILLUMINATED BRIGHT TO VIEW THE ROAD. THE VEHICLE WAS TAKING TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTUR…"~20,000 mi, complaint #1206718
    • "IN 2017, BOTH HEADLIGHTS ON MY 2014 GRAND CHEROKEE OVERLAND WENT OUT. WHEN I TOOK THE CAR TO DEALERSHIP, THEY SAID THEY HAD NEVER HAD THE HEADLIGHTS BURN OUT ON A JEEP THAT AGE. THEY SAID IT WOULD BE OVER $700 TO REPLACE THE BULBS. I WAS NOT ABLE TO AFFORD THI…"~60,000 mi, complaint #1469816
    • "THE HEADLAMP AND HEADLIGHT WENT OUT. I TOOK IT TO A DEALER, AND THEY CONCLUDED THERE WAS A PROBLEM WITH THE MODULE AND IT WOULD COST OVER $1000 TO REPAIR. I OPTED TO JUST CHANGE THE HEADLIGHT WHICH COST ABOUT $130 JUST FOR THE BULB. A FEW MONTHS LATER THE…"~80,000 mi, complaint #1331990
  22. #22

    engine internal

    14 unsafe, 1 annoyance

    15
    incidents

    Commonly reported, insufficient mileage data - n=16, median 83,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE EMITTED FROM THE ENGINE. THE VEHICLE DECELERATED INDEPENDENTLY, STALLED, AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC…"~13,700 mi, complaint #1137877
    • "FOR BEING A JEEP AND BE ADVERTISED AS OFF-ROAD, I HAVE NEVER BEEN OFF-ROAD AND MY VEHICLE NEEDS ENGINE STUDS REPLACEMENTS. THE MOTOR HAS A LOT OF VIBRATION WHEN STOPS AND TRANSMISSION BOUNCE WHEN CHANGES GEARS. I BELIEVE IS A BAD PART BECAUSE I COULD NOTICE…"~40,000 mi, complaint #1470408
    • "ENGINE CODE P0520. MY REPAIR SHOP SAID THIS IS A VERY COMMON 2014 JEEP ISSUE. MY SENSOR SAYS THERE IS NO OIL PRESSURE, HOWEVER, MY CARS OIL PRESSURE IS FINE. CAR DRIVES FINE OTHER THAN THE ENGINE LIGHT ON."~55,000 mi, complaint #1470913
    • "I PURCHASED MY CAR ON 10/1/19 WITH 98,000 MILES. A FEW SHORT DAYS LATER MY CAR STARTED DRIVING HORRIBLE. SHAKING,BUCKING, JERKING, HESITATING TO ACCELERATE AND SHIFT AND MY ENGINE LIGHT CAME ON WHILE DRIVING, SCANNED IT AND WAS SHOWING P0520 OIL PRESSURE SENSO…"~98,000 mi, complaint #1639349
    • "The contact owned a 2014 Jeep Cherokee. The contact stated while her grand-son was driving 50-55 MPH, the driver noticed that there was smoke inside the cabin and outside the vehicle. The driver pulled to the side of the road. The driver opened the hood and no…"~118,000 mi, complaint #2027160
  23. #23

    throttle and pedal

    15 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=22, median 3,000 mi, no reliable range below 25 reports.

    • "WHEN ACCELERATING OUT OF MY PARKING SPOT TO THE STREET I LET OFF THE GAS AND THE CAR CONTINUED TO ACCELERATE CAUSING MY TO SLAM ON MY BREAKS ALMOST HITTING SOMEONE. IF YOU LET OFF THE GAS RIGHT AROUND THE TIME IT IS GOING TO SHIFT IT WILL LURCH INTO A HIGHER G…"~600 mi, complaint #1182465
    • "HAVE NOTICED THAT WHEN I PUSH THE GAS PEDAL WHEN ACCELERATING FROM A STOPPED POSITION TO GO THE ACCELERATOR WANTS TO STICK. WHEN I GET MY SPEED UP AND LET OFF GAS PEDAL SPEED ACCELERATES. *TR"~5,200 mi, complaint #1125264
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE DID NOT ACCELERATE AND MADE AN ABNORMAL NOISE. THE FAILURE HAPPENED WITHOUT WARNING. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUM…"~18,000 mi, complaint #1230760
    • "WHEN ATTEMPTING TO ACCELERATE QUICKLY WHILE STATIONARY OR IN MOTION, THERE IS A DELAY BETWEEN HITTING THE ACCELERATOR AND THE VEHICLE RESPONDING. UPON VEHICULAR RESPONSE THE ENGINE WILL REV EXTREEMLY HIGH, THEN RESUME REGULAR OPERATION. THIS HAS OCCURED ON EVE…"~20,000 mi, complaint #1278569
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH. AN INDEPENDENT MECHANIC STATED THAT WHILE RUNNING A TEST, A CODE CAME UP INDICATING THAT THE ACCELERATOR PEDAL ASSEMBLY MALFUNCTIONED. THE CONTACT…"~56,444 mi, complaint #1565089
  24. #24

    trunk or liftgate

    10 unsafe, 3 broken, 2 annoyance

    15
    incidents

    Commonly reported, insufficient mileage data - n=24, median 17,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE IN PARK, THE LIFTGATE WAS ACTIVATED BUT FAILED TO FUNCTION. THE CONTACT ALSO STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WHILE THE CONTACT WAS BEHIND THE VEHICLE. THE CONTACT SUSTAINED LOWER BACK INJURIES THAT…"~3,000 mi, complaint #1229862
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE LIFTGATE HAD TO BE MANUALLY OPENED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF…"~17,500 mi, complaint #1224080
    • "POWER LIFT GATE WILL NOT OPERATE ALL THE TIME, SOMETIMES I HAVE TO MANUALLY LIFT UP THE LIFT GATE TO GET INTO THE INSIDE TRUNK AREA. RECALL R 27 HAS BEEN PERFORMED IN ALL 3 PARTS. CHECK THE ELECTRICAL CONNECTORS, INSTALL MODULE WATER SHIELD,AND REPLACE MODULE…"~34,000 mi, complaint #1290081
    • "THE LIFT GATE LATCH WILL NOT LOCK. IT IS A SAFETY CONCERN BECAUSE I'M HAVING TO DRIVE IT WHILE THE REAR GATE IS NOT SECURED. MY BATTERY DIED BECAUSE THE WARNING LIGHT FOR THE LIFT GATE WOULD NOT GO OFF. WHEN THIS FIRST HAPPENED THE CAR WAS RUNNING BUT IN PARK.…"~86,000 mi, complaint #1725510
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that upon opening the tailgate, the tailgate failed to stay open and landed on the contact without warning. The contact did not report any injuries. The contact took the vehicle to an unknown dealer whe…"~155,000 mi, complaint #1775727
  25. #25

    engine cooling

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=15, median 78,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UPHILL AT 55 MPH AND TOWING AN RV, THE TEMPERATURE GAUGE ON THE INSTRUMENT PANEL INCREASED TO THE HOT LEVEL. THE CONTACT STATED THAT THE TEMPERATURE STARTED TO GO DOWN AFTER REACH…"~3,000 mi, complaint #1201507
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT TOOK THE VEHICLE TO CHRYSLER WORLD ([REDACTED ADDRESS] EE, ABRAMS, WI 54101) WHERE IT WAS DIAGNOSED THAT THE OIL COOLER HOUSING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER…"~50,000 mi, complaint #1570076
    • "THE OIL FILTER ADAPTER MODULE THAT HAS A COOLING FEATURE THAT HAS A 75,000 PART SHORTAGE CURRENTLY IS FAULTY IN MY VEHICLE. AGAIN, NO ONE CAN GET THIS PART AND IT'S CURRENTLY AT 75,000."~75,345 mi, complaint #1730122
    • "DRIVING ON HIGHWAY WHEN OVER TEMPERATURE LIGHT CAME ON. COOLANT LEAK CAUSE BY RUBBING ON COOLANT OVERFLOW LINE. POOR DESIGN OF ENGINE COMPONENTS."~102,000 mi, complaint #1679495
    • "THE OIL COOLER IS CRACKED. ACCORDING TO THE DEALER IT COULD BE A MANUFACTURING DEFECT. THEY TOLD ME THERE ARE OVER 24,000 OIL COOLERS ON BACKORDER. LOOKING ONLINE ON JEEP CHEROKEE FORUMS MANY MANY PEOPLE HAVE HAD THIS PROBLEM. WE NOTICED THIS PROBLEM DUE TO…"~120,000 mi, complaint #1728579
  26. #26

    suspension struts shocks

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=15, median 10,500 mi, no reliable range below 25 reports.

    • "WHEN IN FIRST GEAR AND PROCEEDING INTO SECOND GEAR THE FRONT OF THE VEHICLE WOBBLES BACK AND FORTH WITH A JERKY START. PER THE DEALERSHIP AND MANUFACTURER THEY HAVE BEEN WORKING ON THIS ISSUE FOR 12 MONTHS NOW AND STILL DO NOT HAVE A FIX FOR THIS ISSUE. *TR"~500 mi, complaint #1120509
    • " TOWING THE JEEP 4 WHEELS DOWN BEHIND MY 38' DIESEL PUSHER MOTORHOME, THE JEEP STARTED JERKING BACK AND FORTH QUITE VIOLENTLY, ENOUGH TO CAUSE A SERIOUS SHAKING IN THE REAR OF THE 30,000 LB. MOTORHOME. BROUGHT THE VEHICLE(S) TO AN IMMEDIATE STOP, CHECKED BOT…"~7,000 mi, complaint #1190076
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT 35 MPH, THE VEHICLE WOULD VIBRATE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE REAR SUSPENSION SHOCK ABSORBER; HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE…"~8,500 mi, complaint #1188163
    • "AT LOW SPEED TURNS, LEFT AND RIGHT, IE IN A PARKING LOT OR TURNING AT AN INTERSECTION, POPPING AND GROANING FROM FRONT SUSPENSION/STEERING ASSEMBLY. VERY AUDIBLE AND RATCHETING FEEL CAN BE FELT IN THE FRAME AND STEERING WHEEL. NOT AN ISSUE WHEN DRIVING STRAIGH…"~14,100 mi, complaint #1097368
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEA…"~32,000 mi, complaint #1320094
  27. #27

    fuel pump

    13 unsafe

    13
    incidents

    Commonly reported, insufficient mileage data - n=17, median 33,000 mi, no reliable range below 25 reports.

    • "MY WIFE WAS ON HER WAY TO WORK FOR THE LAST DAY BEFORE CHRISTMAS AND GOT 2 BLOCKS FROM THE HOUSE BEFORE CALLING FOR HELP. THE VEHICLE LOST POWER AND LUCKILY SHE WAS ABLE TO GET OFF OF THE ROAD. IT WAS RAINY BOTH THE DAY BEFORE AND THAT MORNING ALSO. SHE SAI…"~21,200 mi, complaint #1144369
    • "BROUGHT AT IN FOR JEEP SERVICE 3 TIMES AS IT SHAKES VIOLENTLY, DASHBOARD ENGINE & TRANSMISSION IDIOT LIGHTS TURN ON, CAR STALLS. THE 1ST AND 2ND TIME JEEP CLAIMED IT WAS DUE TO RECALLS NOW THEY BLAME US FOR OVERFILLING TANK. WE ARE ADAMANT THAT WE DID NOT OV…"~29,719 mi, complaint #1362555
    • "CAR STALLS OUT WHILE DRIVING AFTER FILLING GAS TANK (NOT TOPPING IT OFF). TRANSMISSION LIGHT COMES ON, ALL WARNINGS COME ON, AND CAR LOCKS UP. SOMETIMES YOU CANNOT PUT IT IN GEAR, AND THE STEERING WHEEL LOCKS UP. IT WILL SAY "SHIFT TO PARK," BUT YOU CANNOT ALW…"~36,000 mi, complaint #1686246
    • "AFTER REFILLING FUEL, THE CAR TURNED OFF WHILE DRIVING ALMOST CAUSING AN ACCIDENT. THIS PARTICULAR CAR REQUIRES THE SYSTEM TO BE PLACED IN PARK TO RESTART. DEALER LOOKED INTO THEIR SYSTEM AND DISCOVERED TSB TO REPLACE CANISTER AND FUEL PUMP."~40,000 mi, complaint #1506721
    • "I FILLED MY GAS TANK UP, DROVE IT ABOUT A MILE DOWN THE ROAD, PULLED INTO MY PARKING SPOT, AND THE BRAKES AND STEERING WHEEL LOCKED. ON THE SCREEN IS SAID 'PRESS BRAKE AND PUT INTO GEAR'. THE BREAKS WERE LOCKED AND IT WAS ALREADY IN DRIVE TO I PUT IT IN PARK A…"~106,341 mi, complaint #1518503
  28. #28

    hv system fault reduced power

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=24, median 50,000 mi, no reliable range below 25 reports.

    • "THIS EXACT SCENARIO HAPPENED 4 TIMES BETWEEN 6/5/14-9/16/14. -- I WAS DRIVING ABOUT [REDACTED ADDRESS] TO WORK. ALL OF A SUDDEN MY CAR MADE A CHIME SOUND (AS IF A DOOR WAS OPENED) AND MY CAR STARTED SLOWING DOWN, AS IF I TOOK MY FOOT OFF THE GAS. MY DASH HAD…"~3,908 mi, complaint #1110225
    • "LOSS OF MOTOR POWER CAUSING ERROR CODES AND THE SHUT DOWN OF VEHICLE. VEHICLE SOMETIMES RESTARTS BUT OFTEN DOES NOT. THIS OCCURS WHILE VEHICLE IS IN MOTION. VEHICLE HAS BEEN BROUGHT BACK TO DEALER 4 DIFFERENT TIMES SINCE APRIL 1016 AND STILL NOT BEING FIXED. I…"~19,000 mi, complaint #1320536
    • "WHILE DRIVING MY CAR SUDDENLY SEEMS TO LOSE POWER AND STOP AND ON MY DASH IT SAYS MUST PLACED FOR ON BREAK TO SHIFT INTO PARK. AS I AM DRIVING DOWN THE HIGHWAY OR THROUGH AN INTERSECTION I AM NOT TRYING TO PUT IT IN PARK AND IT HAS CAUSED ME TO ALMOST GETTING…"~50,000 mi, complaint #1745120
    • "WHEN DRIVING VEHICLE WILL ENTER WHAT CHRYSLER/JEEP CALLS LIMP MODE. VEHICLE WILL SLOW IMMEDIATELY TO 35MPH NO MATTER PREVIOUS SPEED. ACCELERATOR WILL NOT WORK. VEHICLE MUST BE PARKED AND RESTARTED TO RESET. THIS HAPPENS WITH NO WARNING. VERY DANGEROUS WHEN ON…"~60,000 mi, complaint #1576328
    • "MY CAR STARTS TO STALL, SLOW DOWN THEN JERKS AND DOESN'T MOVE AFTERWARDS. THEN A MESSAGE COMES UP SAYING 'SHIFT TO P, THEN DESIRED GEAR' AND I HAVE TO SHUT THE CAR OFF ABOUT 4 TIMES BEFORE BEING ABLE TO DRIVE IT AGAIN. THIS IS WHILE I WAS DRIVING HEADING TO WO…"~98,100 mi, complaint #1616001
  29. #29

    steering rack mechanical

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=20, median 46,500 mi, no reliable range below 25 reports.

    • "WHEN TOWING THE 2014 JEEP CHEROKEE BEHIND MY RV AND DRIVING OVER ROUGH ROAD SURFACES, RUTTED ROAD SURFACES OR UNEVEN RAILROAD CROSSINGS, THE STEERING AXLE STARTS TO OSCILLATE AND SHAKES THE RV AND JEEP VIOLENTLY. THE ONLY WAY TO STOP THE OSCILLATION IS TO COME…"~6,000 mi, complaint #1198646
    • "WE EXPERIENCED A WOBBLE VERY SEVERE WHILE TOWING BEHIND OUR RV. IT WAS VERY UNSAFE BUT WE WERE ABLE TO GET TO THE SIDE OF THE ROAD I HATE TO THINK WHAT COULD HAVE HAPPENED TO US OR SOMEONE ELSE NOT TO MENTION THE CAR, RV OR TOWING EQUIPMENT. WE ARE TOLD WE NEE…"~23,000 mi, complaint #1472698
    • "FEBRUARY 18, 2020, WHILE DRIVING I-95 N, DOING THE SPEED LIMIT OF 70 MPH OUR VEHICLE LOST POWER STEERING. A WARNING LIGHT CAME ON, IT BEEPED, AND SIGNALED "SERVICE POWER STEERING". IMMEDIATELY OUR VEHICLE VIOLENTLY JOLTED. MY HUSBAND WAS ABLE TO MUSCLE THE CAR…"~36,000 mi, complaint #1650076
    • "WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING, [REDACTED ADDRESS], AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE…"~50,125 mi, complaint #1386994
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE FLAT TOWING THE VEHICLE WITH THE RV AND DRIVING OVER VERY ROUGH TERRAIN AT 25 MPH, THE JEEP WOULD WOBBLE OUT OF CONTROL. AS A RESULT, THE CONTACT WOULD LOSE CONTROL OF THE RV. WHEN THE FAILURE OCCURRED, THE CONT…"~290,006 mi, complaint #1236000
  30. #30

    suspension arms and bushings

    10 unsafe, 1 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=17, median 18,000 mi, no reliable range below 25 reports.

    • "WHEN QUICKLY ACCELERATING FROM A COMPLETE STOP (SUCH AS PRESSING THE GAS PEDAL ALL THE WAY DOWN), MY 2014 JEEP CHEROKEE(3.2L W/ ACTIVE DRIVE I) SIGNIFICANTLY SHAKES FROM LEFT-TO-RIGHT SIMILAR TO WHERE A WHEEL WOULD BE OUT OF BALANCE. THIS SEEMS TO AFFECT PERFO…"~520 mi, complaint #1079388
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE TOWING THE VEHICLE WITH A MOTOR HOME AND DRIVING 50 MPH, THE VEHICLE BEGAN TO VIBRATE (DEATH WOBBLE). THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE…"~18,000 mi, complaint #1287757
    • "WHILE DRIVING STRAIGHT , AROUND 4PM ON DRY PAVEMENT, WITH A VAILD DRIVERS LICENSE, AT [REDACTED ADDRESS] WITH A [REDACTED ADDRESS], MY CARS SUSPENSION/ A FRAME BROKE INTO PIECES, CAUSE ME TO CRASH INTO A PARKED RANGE ROVER. MY FRONT PASSENGER WHEEL JUST ABOU…"~35,000 mi, complaint #1239797
    • "JEEP CHEROKEE 2014 STRUT BUSHING. WHEN I TURN IN MY JEEP CHEROKEE IT MAKES NOISES. THE FRONT TWO BUSHINGS HAVE STARTED TO DRY UP. THE JEEP IS DRIVEN IN MOSTLY CITY ROADS. IT IS OUR FAMILY CAR NEED IT TO BE SAFE!"~58,691 mi, complaint #1428662
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull over to the shoulder of the roadway and became aware that the vehicl…"~180,000 mi, complaint #2071466
  31. #31

    transmission manual clutch

    11 unsafe

    11
    incidents

    Commonly reported, insufficient mileage data - n=12, median 88,000 mi, no reliable range below 25 reports.

    • "I HAD MULTIPLE CASES OF THE CAR NOT MOVING IN THE MORNING (ENGINE IS FINE). IT FELT AS IF A CLUTCH WAS SLIPPING. THE FIRST 2 TIMES THE DEALER COULDN'T REPRODUCE THE PROBLEM. THE 3RD TIME HE REPRODUCED THE PROBLEM - AND REPLACED THE TRANSMISSION VALVE-BODY A…"~5,000 mi, complaint #1120326
    • "I STARTED MY CAR AND SHIFTED IT TO REVERSE ON A SLIGHT DECLINE IN MY DRIVEWAY. THE CAR SHOOK AND MADE A STRANGE NOISE. I PUSHED THE ACCELERATOR AND CAR ROLLED FOWARD NOT DOING ANYTHING. I SHIFTED IT BACK TO PARK AND THE WHOLE CAR SHOOK AGAIN. I DID IT AGAIN FR…"~18,000 mi, complaint #1308453
    • "2014 JEEP CHEROKEE (KL) 8/29/2016 WHILE MY WIFE WAS DRIVING DOWN A BUSY HWY THE VEHICLE STALLED AND LOST ALL POWER. SHE HAD TO COAST INTO A LOCAL FIRESTATION LOT AND PARK THE VEHICLE. THE SCREEN SAID PUT CAR IN PARK AND RESTART. SHE DID IT DID NOTHING. THEN TH…"~55,000 mi, complaint #1318911
    • "THE SHIFTER IS NOT INTUITIVE AND PROVIDES POOR TACTILE AND VISUAL FEEDBACK TO THE DRIVER, INCREASING THE POTENTIAL FOR UNINTENDED GEAR SELECTION.ALSO WHILE AT A STOP LIGHT THE VEHICLE REQUESTED ME TO PARK, AND WHEN RETURNED TO DRIVE THE VEHICLE DID NOT DRIVE,…"~87,890 mi, complaint #1656311
    • "ONE MONTH AFTER PURCHASING THIS VEHICLE FROM A USED DEALERSHIP 'PLATINUM PRE-OWNED' ON THE CARLISLE PIKE IN PENNSYLVANIA. THE GEAR SHIFT NEEDED TO BE SERVICED IT SHIFTED ON ITS OWN ALMOST CAUSING AN ACCIDENT. ALMOST A YEAR AND A FEW MONTHS LATER I'M RUNNING I…"~124,231 mi, complaint #1630130
  32. #32

    instrument cluster

    6 unsafe, 3 annoyance

    9
    incidents

    Commonly reported, insufficient mileage data - n=15, median 63,000 mi, no reliable range below 25 reports.

    • "DRIVERS SIDE INSTRUMENT CLUSTER KEEPS GOING BLACK SO I CAN NOT SEE THE MILEAGE, GAS GAUGE, SPEEDOMETER OR ANY OTHER WARNING LIGHTS THAT MIGHT BE PRESENT WHILE DRIVING THE VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP MANY TIMES AND THEY JUST KEEP RESETTING AND R…"~11,117 mi, complaint #1301230
    • "THE LIGHT WILL NOT COME ON ON THE DASHBOARD I CAN'T TELL HOW FAST I'M GOING OR HOW MUCH GAS IS IN THE CAR I TOOK IT TO A AUTO PLACE THEY PUT A THING ON THE CAR AND IT SAID IT WAS THE CLUSTER THERE WAS A RECALL ON THE CLUSTER AND I TOOK IT TO A CHRYSLER PLACE I…"~28,500 mi, complaint #1491269
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE INSTRUMENT CLUSTER WENT BLANK. THE VEHICLE WAS TAKEN TO SAN MARCOS CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], SAN MARCOS, TX 78666, [REDACTED PHONE]) WHERE IT WAS DIAGNOSED THAT AN…"~63,000 mi, complaint #1604933
    • "THERE IS A WARNING SAYING SERVICE SHIFTER THAT STAYS LIT UP ON MY DISPLAY AT ALL TIMES. I HAVE HAD ALL OF MY RECALLS DONE BUT THIS WARNING LIGHT STAYS ON AND IS A NEUSANCE. YOU CAN NOT SEE THE DIGITAL SPEEDOMETER NOR ANYTHING DIGITAL FOR THAT MATTER. FIRST NOT…"~75,118 mi, complaint #1725514
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL SUDDENLY TURNED DARK, SHUT OFF, AND THE ENGINE STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MUL…"~90,000 mi, complaint #1629125
  33. #33

    wiper and washer

    5 unsafe, 1 broken, 3 annoyance

    9
    incidents

    Commonly reported, insufficient mileage data - n=14, median 37,000 mi, no reliable range below 25 reports.

    • "ICE BUILD UP ON WINDSHIELD CAUSED WIPERS TO BECOME STUCK ON WINDSHIELD CAUSING WIPERS TO BE INOPERABLE. HAD NO VISION THROUGH THE WINDSHIELD AND WAS FORCED TO PULL OFF THE ROAD EVERY FEW MILES TO SCRAPE THE WINDSHIELD IN ORDER TO CONTINUE TO DRIVE. WIPERS…"~800 mi, complaint #1129235
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHENEVER THERE WAS DEW OUTSIDE OR A CHANGE IN SEASONS, THE WINDSHIELD AND SUN ROOF BECAME FOGGY. THE CONTACT HAD TO CLEAN THE WINDSHIELD MANUALLY WITH A CLOTH. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED…"~32,000 mi, complaint #1615080
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING 65 MPH IN THE RAIN, THE WINDSHIELD WIPER MOTOR FAILED AND THE EXTERIOR AND INTERIOR LIGHTING SHUT OFF. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. ONCE THE VEHICLE WAS RESTARTED, THE LIGHTS…"~37,000 mi, complaint #1497076
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS FAILED AND TURNED OFF. THE WIPERS WOULD NOT RESTART EVEN WHEN THE WIPER SWITCH WAS TURNED ON. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND FAILED TO ACCELERA…"~42,300 mi, complaint #1366205
    • "COMPOSITE MATERIAL THAT MAKES UP THESE WINDSHIELD WIPER SPRAYER NOZZELS MUST BE DEFECTIVE, AS THEY BUSTED DURING FREEZING WEATHER. WHILE MAKING A THANKSGIVING TRIP TO THE MOUNTAINS MY JEEP WAS SUBJECT TO FREEZING WEATHER DURING THE NIGHT. I ALLWAYS KEEP AP…"~47,000 mi, complaint #1251968
  34. #34

    adas collision warning

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=19, median 19,000 mi, no reliable range below 25 reports.

    • "THE FIRST ISSUE AROSE AS THE VEHICLE WAS BEING BACKED OUT OF A DRIVEWAY. WHILE STILL IN MOTION, THE VEHICLE PRODUCED AN AUDIBLE AND VISUAL COLLISION ALERT WITH NO OBSTRUCTIONS PRESENT. THE VEHICLE STOPPED SUDDENLY, PARTIALLY IN THE ROADWAY, SHIFTED TO NEUTRAL…"~3,423 mi, complaint #1081634
    • "THIS IS THE 4TH INCIDENT FOR THIS CAR. FIRST INCIDENT WAS 10.18.14. SECOND INCIDENT WAS 11.13.14. THIRD INCIDENT WAS 11.24.14. AND THIS 4TH INCIDENT TOOK PLACE 11.25.14. WHILE DRIVING ON THE HIGHWAY THE FRONT END COLLISION LIGHT ICON DISPLAYED ON THE DASHBOA…"~8,750 mi, complaint #1134643
    • "FORWARD COLLISION AVOIDANCE SYSTEM IS ACTIVATING WITHOUT WARNING AND WITHOUT ANY OTHER VEHICLES OR ROAD OBSTRUCTIONS IN FRONT OF THE VEHICLE. THIS HAS HAPPENED 4 TIMES OVER THE LAST MONTH. ONE OF THE TIMES THIS HAPPENED MY WIFE WAS TRAVELING AT APPROXIMATELY 4…"~19,000 mi, complaint #1240076
    • "[REDACTED ADDRESS], SUDDENLY EMERGENCY BRAKE COMES ON. CAR IMMEDIATELY BRAKES TO 35 MPH BEFORE CAR CAN BE MOVED TO EMERGENCY LANE. MIL LIGHT IS ON, EMERGENCY BRAKE LIGHT IS ON, TRANSMISSION GEAR LIGHT IS FLASHING, SCREEN COMMAND SAYS "PARK THE CAR, SERVICE TR…"~24,000 mi, complaint #1171306
    • "DRIVING IN THE FREEWAY AND HAVE AN ACCIDENT DUE TO THE MALFUNCTIONING FRONT COLLISION WARNING AND THE NOT WORKING SENSORS"~50,000 mi, complaint #1659182
  35. #35

    cruise control conventional

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "I DRIVE A 2014 JEEP CHEROKEE WITH STANDARD CRUISE CONTROL WHICH THEY REFER TO AS ELECTRONIC SPEED CONTROL OR ESC. THE CAR MANUAL STATES THAT ONCE THE CRUISING SPEED IS SET, IT CAN BE REDUCED IN 1 MPH INCREMENTS BY PRESSING THE "SET -" BUTTON. IT DOESN'T INDI…"~1,500 mi, complaint #1090865
    • "IF HELD CONTINUOUSLY, CRUISE CONTROL WILL JUMP FROM SINGULAR SPEED INCREASES/DECREASES TO 5 MPH AT A TIME RESULTING IN A LOSS OF SPEED CONTROL OR TO DESCRIBE IT ANOTHER WAY, UNINTENDED ACCELERATION OR DECELERATION. *JS"~9,000 mi, complaint #1135797
    • "ON SUNDAY ON MAY 22, 2016, I DROVE MY 2014 JEEP CHEROKEE ON INTERSTATE [REDACTED ADDRESS] EXIT TO THE FIVE-MILE ROAD EXIT. I WAS ALONE IN THE VEHICLE. I USED THE CRUISE CONTROL DURING THIS TRAVEL. I ORIGINALLY SET THE SPEED FOR 70 MILES PER HOUR. AT ONE POI…"~25,000 mi, complaint #1284848
    • "WITH CRUISE CONTROL ON, AT [REDACTED ADDRESS] AT HIGHER ELEVATION, THE RPM'S WERE NEAR 4,000. I PUT ON THE BRAKES AS THE SPEED WAS GOING FASTER THAN I WANTED. PUTTING ON THE BRAKES DID NOT DISENGAGE THE CRUISE CONTROL, SO THE RPM'S STAYED NEAR 4,000. THE ONLY…"~34,000 mi, complaint #1277552
    • "WHEN USING THE CRUISE CONTROL IT EXCELERATES WHEN GOING DOWNHILL AND DOESN'T DISENGAGE WHEN BREAKING OR TURNING OFF THE CRUISE CONTROL. THIS HAS BEEN A CONTINUING PROBLEM."~70,000 mi, complaint #1483302
  36. #36

    glass and windshield

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I WAS DRIVING ON INTERSTATE 25 NORTH OF DENVER, CO. IT HAD RAINED ABOUT 20 MINUTES BEFORE BUT WAS CLEAR AT THE TIME OF THE INCIDENT. I HAD THE FABRIC VISOR OPEN TO THE MIDSECTION OF THE DUAL PANE PANORAMIC SUNROOF. THE SUNROOF WAS CLOSED. I PASSED UNDER ANOTHE…"~2,800 mi, complaint #1065426
    • "ON 1/30/15 WHILE CLEARING SNOW OFF MY 2014 CHEROKEE, THE WIPER SNAPPED BACK AND LEFT A MAJOR CRACK IN MY WINDSHIELD THAT GOES FROM EDGE TO EDGE, AND ALMOST ALL THE WAY UP AS WELL. THE IMPACT WAS NOT THAT FORCEFUL AT ALL. I HAVE NOW BEEN WAITING 26 DAYS FOR A R…"~7,000 mi, complaint #1159822
    • "WHILE PARKING IN INDOOR GARAGE THE REAR WINDOW EXPLODED OUTWARD LEAVING A LARGE AREA OF GLASS SHARDS. THE FORCE OF THE EXPLOSION WAS SO GREAT THAT IT DISLODGED THE WIPER BLADE MOTOR FROM ITS BRACKET. LUCKILY, NO ONE WAS STANDING THERE. HOWEVER, IF SOMEONE W…"~10,000 mi, complaint #1113844
    • "2014 JEEP CHEROKEE TRAILHAWK 4X4 JAN. 25 2019 7:00 A.M. REMOTE STARTED THE VEHICLE BECAUSE IT WAS 56 DEGREES OUTSIDE. DROVE THE VEHICLE [REDACTED ADDRESS] OF EMPLOYMENT. MADE IT TO PLACE OF EMPLOYMENT PARKED THE VEHICLE. 45 MINUTES PASS, A CUSTOMER ENTERS PLA…"~47,000 mi, complaint #1534028
    • "I WAS DRIVING DOWN THE GARDEN STATE PARKWAY IN NJ AROUND 6 OR 7 PM WHEN THERE WAS WHAT SOUNDED LIKE AN EXPLOSION. IT TURNED OUT THE REAR WINDSHIELD SHATTERED WHILE DRIVING DOWN THE ROAD. I DID NOT SEE OR HEAR ANYTHING HIT THE CAR AND LOOKING AT THE DAMAGE IT…"~99,000 mi, complaint #1514583
  37. #37

    infotainment head unit

    4 unsafe, 1 broken, 3 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=11, median 33,000 mi, no reliable range below 25 reports.

    • "TRAVELING TO WORK TOUCHED THE COMMAND BUTTON ON THE STEERING WHEEL AT THAT VERY MOMENT THE RADIO, SCREEN, BLUETOOTH, UCONNECT SYSTEM LOST POWER. THE RADIO SHUT OFF AND THE CENTER SCREEN THAT CONTROLS MANY SAFETY FEATURES OF THE CAR WENT BLANK AND WOULD NOT COM…"~1,300 mi, complaint #1112689
    • "WHILE DRIVING THE CENTER CONSOLE DISPLAY EITHER 1) GOES DARK FOR 10-20 SECONDS AND THEN RECYCLES TO ON. OR, 2) WHEN DRIVING FORWARD SHOWS THE REAR (BACKUP) VIEW FOR APPROX THREE MILES AND THEN GOES BLUE. ONE RESTART DOES NOT RESOLVE. AFTER 10-15 MIN SECOND…"~22,000 mi, complaint #1352477
    • "A POP-UP MESSAGE APPEARS THAT THE "VEHICLE PHONE REQUIERS SERVICE" THE GPS BECOMES INOPERATIVE AND CAUSES LOSS OF GPS FUNCTION. THESE FAULTS ARE DISCUSSED I SERVICE BULLETIN SB-10058300-8397. THIS HAPPENS INTERMITTENTLY AND CAN OCCUR AT ANYTIME. THIS OCCU…"~33,000 mi, complaint #1462957
    • "I BROUGHT MY JEEP IN FOR THE SAFETY RECALL R40 RADIO SECURITY VULNERABILITY ON 9/16/16. THEY TRIED TO DO THE SOFTWARE UPDATE 5 TIMES OVER 4 AND HALF HOURS. THE RESULT OF THE FAILURE IS NOT HAVING ACCESS TO THE IN CAR PHONE/RESCUE SYSTEM, NO NAVIGATION, NO BLUE…"~49,000 mi, complaint #1323769
    • "THE RADIO RECEPTION HAS WAXED AND WANED SINCE I PURCHASED THE VEHICLE. I HAVE ANOTHER VEHICLE AND THE PARALLEL RECEPTION BETWEEN THE 2 IS NOT COMPARABLE....THE 2014 JEEP IS VERY POOR IN ITS ABILITY TO PROVIDE ADEQUATE RADIO INFORMATION FROM EVEN NEARBY STATIO…"~63,000 mi, complaint #1638215
  38. #38

    differential

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE REAR DIFFERENTIAL HAD FAILED. THE VEHICLE WAS REPAI…"~543 mi, complaint #1040636
    • "UPON ACCELERATION FROM FULL STOP MY JEEP MADE A LOUD CLUNKING SOUND FROM THE REAR OF THE VEHICLE WHICH FELT LIKE SOMETHING WAS JAMMED IN THE AXLE. HAD THE VEHICLE TOWED TO COURTESY MOTORS IN DANVILLE, IL AND THEY REPLACED THE REAR DIFFERENTIAL. THEY REFUSED TO…"~14,415 mi, complaint #1186836
    • "THE REAR DIFFERENTIAL/POWER MODULE ASSEMBLY MADE FROM CAST IRON SPLIT ALONG A CASTING FAULT AND LOST ALMOST ALL OF ITS FLUID. I ONLY DISCOVERED THIS WHEN I NOTICED A LARGE PUDDLE OF FLUID ON MY DRIVEWAY AND THE SERVICE 4WD LIGHT CANE ON WHEN I STARTED THE VEHI…"~101,000 mi, complaint #1696451
  39. #39

    key fob and immobilizer

    7 unsafe

    7
    incidents

    Commonly reported, insufficient mileage data - n=10, median 41,000 mi, no reliable range below 25 reports.

    • "I BOUGHT THIS CAR BRAND NEW, AND HAVE HAD PROBLEMS WITH IT STARTING RANDOMLY, LOCKING, AND UNLOCKING RANDOMLY, ALARM GOING OFF IN THE MIDDLE OF NIGHT, (YES, MY NEIGHBORS HATE ME) AND NOW MY STEREO GOES IN AND OUT.."~18,000 mi, complaint #1231679
    • "I PARKED MY CAR IN THE GARAGE AS USUALLY (SO VEHICLE WAS PARKED). ON TOP OF MY GARAGE THERE IS MY NEIGHBOR'S APARTMENT AND MY APARTMENT IS ON TOP OF THE NEIGHBOR'S APARTMENT. I AM COMPLETELY SURE THAT, WHEN I CAME HOME THE NIGHT BEFORE, I HAD SHUT OFF THE CA…"~36,000 mi, complaint #1426357
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. APPROXIMATELY ONE MONTH AGO, THE CONTACT WAS UNABLE TO OPEN THE HATCH WITH THE KEY FOB. IN ADDITION, THE CONTACT COULD NOT UNLOCK THE VEHICLE DOORS. WALSER CHRYSLER JEEP DODGE RAM ([REDACTED ADDRESS], HOPKINS, MN 5534…"~46,000 mi, complaint #1456384
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (LOCATED AT [REDACTED ADDRESS], LANSING, IL 60438, [REDACTED PHONE]) WHERE IT…"~98,325 mi, complaint #1559207
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THE DOORS LOCKED UNINTENDEDLY WITH THE KEY STILL IN THE IGNITION. THE CONTACT STATED THAT THE DOORS SHOULD NOT LOCK INDEPENDENTLY WHILE THE KEY WAS IN THE IGNITION. THE FAILURE WAS EXPERIENCED ON SE…"~100,000 mi, complaint #1745910
  40. #40

    sunroof

    5 unsafe, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I HAVE A FULL SUN ROOF ON MY 2014 CHEROKEE AND IT MAKES EXCESSIVE NOISE. IT SOUNDS LIKE ONE DAY IT IS GOING TO LEAK AFTER ALL THE EXCESSIVE POSSIBLE MOVEMENT WHAT MIGHT BE GOING ON ABOVE. JUST WAS WONDERING WHAT YOU INTEND TO DO WITH THAT. I HAVE BROUGHT UP…"~12,000 mi, complaint #1260529
    • "I WAS DRIVING DOWN THE HIGHWAY. WHEN I HEARD A LOUD GUNSHOT NOISE AND GLASS EVERYWHERE. I LOOKED UP AND NOTICED IT WAS MY SUNROOF. THERE WAS NO CARS IN FRONT OF ME. BECAUSE THE FIRST THING I THOUGHT MAYBE A ROCK HIT IT. BUT AS I GOT OUT AND LOOKED AND CHECK OU…"~15,000 mi, complaint #1216526
    • "I WAS DRIVING DOWN HIGHWAY RT. 18 S AT 8:30PM ON THURSDAY NOVEMBER 10TH WHEN MY PANORAMIC SUNROOF EXPLODED. IT RAINED GLASS THROUGHOUT THE INTERIOR OF MY VEHICLE HITTING MYSELF AND MY 6 YEAR OLD IN THE BACK SEAT. I WAS TRAVELING APPROXIMATELY 70 MPH WHEN I H…"~53,000 mi, complaint #1333893
    • "SUNROOF SEALS MELTS AND COMPLETELY RIPS OFF. I HAVE HAD IT REPLACED SEVERAL TIMES WHILE UNDER WARRANTY. OF COURSE NOW IT IS NOT UNDER WARRANTY AND CONTINUES TO DO IT."~97,000 mi, complaint #1678926
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while entering the vehicle after a rainy day, the contact became aware that the vehicle was filled with water in the front and rear passenger's side seats. The contact mentioned that the water ente…"~125,000 mi, complaint #1980105
  41. #41

    wheel bearing

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NO…"~2,000 mi, complaint #1108008
    • "VEHICLE HAS SHIMMY IN RIGHT FRONT WHEEL WHEN PULLING OUT FROM A COMPLETE STOP OR TURNING RIGHT AT A LOW RATE OF SPEED, I.E. 2ND GEAR, 10-20 MPH. *TR"~4,500 mi, complaint #1065158
    • "SOUNDS LIKE REAR WHEEL BEARING IS GOING BAD . SOMETIMES IT SEARCHES FOR RIGHT GEAR IN SPEEDS OF 30-50. *TR"~13,000 mi, complaint #1121679
    • "WHEN ACCELARATING AT HIGHWAY SPEEDS, THE STEERING WHEEL WILL SHAKE/VIBRATE VIOLENTLY. THE SHAKING AND VIBRATION CAN BE FELT THROUGH MOST OF THE CAR AND WILL ONLY STOP ONCE YOU HAVE STOP ACCELERATING. THE SHAKING WILL ALSO START WHEN SLOWING DOWN FROM HIGHWAY S…"~55,000 mi, complaint #1443158
  42. #42

    evap system

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, AFTER THE VEHICLE HAD BEEN REFUELED, THE ELECTRONIC EMERGENCY BRAKE ERRONEOUSLY ACTIVATED. AS A RESULT, THE VEHICLE CAME TO AN ABRUPT STOP. DURING THE FAILURE, THE "PUT INTO PARK TO…"~47,000 mi, complaint #1462208
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER REFUELING AND WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SPUTTERED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SPUTTERED WHILE DRIVING BUT DID NOT STALL OR SHUT-OF…"~70,000 mi, complaint #1697996
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the vehicle jerked and stalled. The vehicle was able to restart on several occasions; however, on one occasion the vehicle failed to restart. T…"~80,000 mi, complaint #2006290
    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while attempting to refuel the vehicle, the EVAP system had failed, causing the fuel nozzle to constantly shut off while fueling. The vehicle was taken to the local dealer, who diagnosed the vehicl…"~110,000 mi, complaint #2155746
  43. #43

    adas adaptive cruise

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "PICKED VEHICLE UP FROM DEALER - THEY MADE SURE BATTERY WAS FULLY CHARGED AND SUGGESTED IT BE DRIVEN BEFORE TAKING HOME. ON THE INTERSTATE AT 65-75 MPH ACTIVATED THE ADAPTIVE CRUISE CONTROL. IT SHUT ITSELF OFF IN APPROXIMATELY 10 SECONDS. THEN A MESSAGE ON THE…"~9,960 mi, complaint #1170586
    • "VEHICLE'S "ADAPTIVE CRUISE CONTROL W/ STOP-AND-GO" WAS ACTIVATED AND SET TO 40 MPH. ON APPROACH TO AN INTERSECTION WITH STOPPED TRAFFIC AHEAD, THE ADAPTIVE CRUISE CONTROL FEATURE FAILED TO SLOW THE VEHICLE AND A REAR-END COLLISION NEARLY OCCURRED. THE SYSTEM…"~11,784 mi, complaint #1161296
    • "USING ADAPTIVE CRUISE CONTROL (ACC) VEHICLE WITH START TO STOP WHEN A VEHICLE IS LEFT TURN LANE EITHER ALREADY THERE OR TURNING INTO WHEN IN FRONT OF MY VEHICLE REQUIRING OVERRIDE WITH GAS PETAL. STARTED INTERMITTENT; OVER 6 MONTHS PERIOD MORE CONSISTENT WITH…"~14,500 mi, complaint #1402421
    • "'FORWARD DETECTION LIMITED' ; AUTO CRUISE CONTROL ON WHILE VEHICLE MOVING 55 MPH IN TRAFFIC. FORWARD DETECTION LIMITED WARNING LIT UP ON DASH SCREEN THEN WENT OUT"~56,355 mi, complaint #1370790
  44. #44

    door latch and hinge

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. HE THEN NOTICED THAT THE AUTOMATIC DOOR LOCKS ON THE DRIVER'S DOOR CAUGHT FIRE. THE FIRE STARTED WITHIN THE DOOR AND WAS BURNING THROUGH THE…"~42,000 mi, complaint #1629855
    • "The contact owns a 2014 Jeep Cherokee. The contact stated while her daughter was driving at approximately 45 MPH, both hood latches fractured causing the hood to impact her windshield. There was a tire pressure warning light illuminated. The police arrived on…"~138,000 mi, complaint #1833793
  45. #45

    fluid leak unspecified

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CHECK ENGINE LIGHT GAVE A CODE P0520 SO AN OIL PRESSURE SWITCH WAS INSTALLED AND A FRONT CRANK SEAL SO THAT WAS REPLACED AT VEHICLE MILEAGE 51,722. 2014 TRAILHAWK STILL LEAKING OIL SO OIL PAN GASKET REPAIRED. STILL LEAKING OIL SO DIFFERENT MECHANIC ORDERED A…"~51,722 mi, complaint #1732694
  46. #46

    transmission cvt

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "PURCHASED THE 2014 JEEP CHEROKEE AND INITIALLY HAD TROUBLE WITH THE ZF 9-SPEED. ISSUES INVOLVED JERKY RIDES IN THE LOW GEARS. ISSUES WERE SO BAD THAT AT TIMES THE CAR WOULD TAKE 5-10 SECONDS TO SWITCH GEARS AND I WOULD BE STUCK IN NEUTRAL IN THE MIDDLE OF THE…"~38,000 mi, complaint #1306986
    • "WHEN THE CAR IS STOPPED ON ANY KIND OF INCLINE, THE CAR INITIALLY WILL NOT ACCELERATE WHEN THE ACCELERATOR IS PUSHED. INCREASED PRESSURE RESULTS IN A CLUNKING SOUND AND A JACK-RABBIT ACCELERATION, VERY DANGEROUS, ESPECIALLY IF I TURN RIGHT OR LEFT FROM AN INCL…"~70,000 mi, complaint #1638207
    • "WHEN DRIVING HIGHWAY SPEED MILES VEHICLE DOESN'T SHIFT INTO 9TH GEAR. WHEN THIS HAPPENS PUT IT INTO MANUAL AND SHOWS 8TH GEAR. MANUALLY SHIFT TO 9TH, AND TRANSMISSION DOESN'T SHIFT INTO 9TH. VEHICLE GOT GREAT GAS MILEAGE AND NOW RPM ARE HIGH SO ISN'T ABLE TO G…"~72,000 mi, complaint #1463249
    • "I DROVE MY 2014 JEEP CHEROKEE EARLIER TODAY WITH NO PROBLEMS AND I END UP NEEDING TO LEAVE LATER IN THE EVENING AND THE 'SERVICE SHIFTER' LIGHT CAME ON IN MY CAR AND ALL THE LIGHTS ON THE SHIFTER LIGHT UP RED. I'VE HAD WEIRD THINGS GO ON LIKE IT WOULD HARD SHI…"~106,000 mi, complaint #1677925
  47. #47

    abs module

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "WAS STOPPED AT A RED LIGHT IN AN INTERSECTION WHEN MY INSTRUMENT CLUSTER/SCREEN LIT UP WITH THE FOLLOWING: CEL ON ABS/BRAKE LIGHTS ON SERVICE PARKING BRAKE ON 4X4 SYSTEM DISABLED ODOMETER FLASHING UPON ALL THOSE MESSAGES/LIGHTS COMING ON WE LOST ALL…"~986 mi, complaint #1111724
    • "VEHICLE MOVING ON INTERSTATE.. BRAKING SYSTEM ENGAGED, WARNING LIGHT TO BRAKE CAME ON. NO APPARENT REASON. DRY ROADS. NIGHT-TIME. DRIVER DID NOT BRAKE BUT ACCELERATED AND OVERRODE THE BRAKING ACTION SINCE THERE WAS NO REASON TO STOP THE VEHICLE."~52,000 mi, complaint #1358426
  48. #48

    catalytic converter

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "The contact owns a 2014 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the vehicle was sputtering and then stalled. The "Shift to Park" message was displayed. The battery warning light was illuminated. The failure recu…"~112,366 mi, complaint #1900081
    • "The contact owns 2014 Jeep Cherokee. The contact stated that after refueling, while driving 5-10 MPH, the vehicle shut off inadvertently. The contact was able to restart the vehicle and continued driving. The contact stated that the failure reoccurred several…"~116,245 mi, complaint #1857743
  49. #49

    engine mounts

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK AND VIBRATED WHEN SHIFTING BETWEEN FIRST AND SECOND GEAR. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT INDICATED THAT BOTH FRONT AXLES…"~1,000 mi, complaint #1116669
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, A CLUNKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THREE ENGINE MOUNTS WERE FRACTURED AND NEEDED TO B…"~62,000 mi, complaint #1582283
    • "The contact owns a 2014 Jeep Cherokee. The contact stated while at a stop sign, the vehicle jerked and would not accelerate as needed, without warning. The contact stated that after several minutes the vehicle accelerated unintendedly. The vehicle was taken to…"~66,000 mi, complaint #1856622
  50. #50

    noise or vibration unspecified

    3 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE JEEP CHEROKEE HAS A PLASTIC SKID PLATE UNDERNEATH. THE FIRST INCIDENT HAPPENED WHEN I HIT A PUDDLE OF WATER, PULLING THE FRONT EDGE OF THE SKID [REDACTED PLATE]. AT THAT POINT, ANYTIME MY SPEED REACHED 45MPH IT WOULD VIBRATE, MAKING A VERY LOUD NOISE. I CA…"~3,000 mi, complaint #1193151
    • "CAR MAKES A WHISTLING VERY LOUD WHISTLING NOISE UPON STARTUP AND CONTINUES FOR UP TO 5 MINUTES, EVENING LAST WHILE DRIVING. I HAVE TAKEN THE CAR TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE, WAS TOLD THE FIRST TIMES THAT IT WAS THE BEARINGS? (THEY WERE REPLACED).…"~15,564 mi, complaint #1161982
    • "THE VEHICLE HAS A "WHISTLE" ON STARTUP WHEN IT'S COLD. GOES AWAY AFTER A MINUTE OR TWO. SOURCES SAY IT COULD BE THE IDLER PULLEYS BUT I'M NO MECHANIC."~89,000 mi, complaint #1727695
  51. #51

    starter

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CAR SHUT OFF AND WON'T COME BACK ON. DEALERSHIP REPLACE THE KEY IGNITION AND STILL NOT WORKING"~100,111 mi, complaint #1655066
  52. #52

    wheel or rim

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVING DOWN A SMOOTH WELL TRAVELED DIRT ROAD WHEN THE DRIVERS SIDE FRONT WHEEL FELL OFF THE CAR WITH NO NOTICE. HAD 2 SECONDS OF ODD SENSATION AND THEN THE WHEEL WAS OUTRUNNING MY CAR. FOUND 3 FAILED LUG BOLTS WITHIN 1/8TH OF A MILE. THREADS STRIPPED OUT AND…"~1,350 mi, complaint #1119582
    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OFF AN EXIT RAMP, THE CONTACT CLIPPED THE FRONT DRIVER SIDE TIRE ON A CURB. AS A RESULT, THE DRIVER SIDE RIM FRACTURED, WHICH MADE THE VEHICLE IMMOBILE. THE CONTACT STATED THAT THERE WAS D…"~35,000 mi, complaint #1338608
  53. #53

    ac compressor and refrigerant

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE REFRIGERANT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, ADDITIO…"complaint #1071643
    • "MY JEEP CHEROKEE DEVELOPED AN OBVIOUS SMELL IN THE SPRING OR 2015. I DID NOT SMELL THE MOLD PROBLEM UNTIL THIS POINT, AND THE JEEP SMELLED DURING THE FIRST 10 MINUTES OF RUNNING THE A/C, AND THEN THE ODOR WOULD DISSIPATE. THE DEALER COULD NOT SMELL THE ODOR, A…"complaint #1234104
  54. #54

    brake pads and rotors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AFTER LESS THAN A YEAR AND LESS THAN 18K MILES, I WAS TOLD I NEEDED NEW BRAKE ROTORS BECAUSE MINE WERE WARPED. THE DEALER CLAIMED THAT GETTING THEM TOO HOT WILL CAUSE THEM TO WARP. I HAVE BEEN DRIVING MANY YEARS AND HAVE NEVER NEEDED BRAKE ROTORS REPLACED, ESP…"~17,188 mi, complaint #1203947
    • "VEHICLE STARTED TO HAVE BRAKE PULSATION TOOK VEHICLE TO ASE CERTIFY TECH CHECKED BRAKES STATED PADS CALIBER OK BUT THE ROTORS WERE WARP FRONT AND REAR BRAKES THIS SHOW ROTORS ARE DEFECTIVE FROM MANUFACTURER STATED JEEPS ARE HAVING THIS PROBLEM CALLED JEEP CORP…"~48,298 mi, complaint #1738830
  55. #55

    climate control module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY 2014 JEEP CHEROKEE DOES NOT AUTOMATICALLY INCREASE THE AIR TEMPERATURE WHEN THE FRONT WINDSHIELD DEFROSTER HAS BEEN ENGAGED. INSTEAD, THE CLIMATE CONTROL CONTINUES TO DIRECT AIR TO THE WINDSHIELD THAT IS AT THE SAME TEMPERATURE SETTING THAT THE DRIVER HAS…"~5,000 mi, complaint #1139239
  56. #56

    emissions aftertreatment

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "there is currently a recall, U90, on my jeep. this recall causes high emissions. my vehicle will not pass department of motor vehicles with high emissions. there is a back order for the part that will fix the recall. the recall has also caused codes to come on…"complaint #1940330
    • "The contact owns a 2014 Jeep Cherokee. The contact received notification of Emissions Recall U90 Catalyst Efficiency; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of…"complaint #1952046
  57. #57

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ACCELERATING FROM A COMPLETE STOP, THE VEHICLE VIBRATED VIOLENTLY AND EXHIBITED DELAYED ACCELERATION. THE CONTACT HEARD AN EXTREMELY LOUD NOISE OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE VEHICLE W…"~600 mi, complaint #1082135
    • "The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed there was an abnormal sound coming from the exhaust system. There was no warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed t…"~95,171 mi, complaint #1822963
  58. #58

    heater core and blower

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT A VERY STRONG ODOR OF MOLD EMITTED OUT OF THE AIR VENTS WHICH INCREASED WHEN THE AIR CONDITIONER WAS ACTIVATED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE T…"~14,000 mi, complaint #1212375
  59. #59

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "#1-CAR JERKS ITSELF OUT OF LANE VERY HEAVILY TO THE LEFT, ALMOST TURNS ITSELF LEFT ON IT'S OWN WHEN LANE SENSE IS TURNED ON BUT NOT SENSING THE LANE (WHITE INDICATION LIGHT). CAR DOES NOT JERK LEFT WHEN LANE SENSE IS SESING THE LANE PROPERLY (GREEN INDICATION…"~8,700 mi, complaint #1134646
  60. #60

    engine head gasket

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE MISFIRES. DEALERSHIP HAS HAD IT SINCE MARCH 19TH AND HAS REPLACED 3 HEADS. STILL NO RESOLUTION. HAVE CONTACTED CHRYSLER FOR HELP AND HAVE A CASE MANAGER BUT NOT REALLY HELPFUL. I WOULD LIKE THE ENGINE REPLACED BUT CHRYSLER SAYS IT COSTS TOO MUCH.…"~53,000 mi, complaint #1277705
  61. #61

    fuel injector

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "WITHIN 7 MONTHS I HAVE HAD TO REPLACE ALL 6 OF MY FUEL INJECTORS DUE TO CHECK ENGINE LIGHT COMING ON"complaint #1614900
  62. #62

    horn

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY HORN AND MY CRUISE CONTROL WON'T WORK FOR SOME REASON. I WOULD LIKE TO REQUEST A RECALL SO IT CAN BE REPAIRED PROPERLY. THOSE ARE THE TWO PROBLEMS THAT I'M HAVING WITH MY CAR SO I CAN DRIVE SAFELY AND CAUTIOUSLY. I CARE ABOUT MY SAFETY AND OTHERS WHILE I AM…"complaint #1504582
  63. #63

    interior trim

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHENEVER THE FRONT DRIVER AND PASSENGER SEAT HEATERS WERE ACTIVATED AND SET AT ANY LEVEL, AN EXTREMELY HIGH VOLTAGE OF HEAT WOULD PENETRATE THROUGH THE SEAT CUSHION. THERE WERE NO INJURIES. THE DEALER STATED THAT THE…"complaint #1092242
  64. #64

    lighting interior

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FOR THE PAST 2 WEEKS, MY DASHBOARD LIGHTS FLICKER ON AND OFF. THERE IS AN AUDIBLE CLICK AND THEN THEY TURN OFF AND BACK ON. I DO NOT HAVE AUTOMATIC HEADLAMPS BUT THE ACTION AND SOUND IS SIMILAR TO A VEHICLE WHICH IS EQUIPPED WITH THIS FEATURE EXCEPT THAT INS…"~20,000 mi, complaint #1312537
  65. #65

    mirror

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MIRROR (SIDE VIEWS) ARE TOO SMALL FOR ADEQUATE VISIBILITY, DEALERSHIP OFFERS NO AFTERMARKET MIRRORS THAT ARE LARGER. HEAD RESTRAINT CAUSES A POSTURE THAT IS POOR FOR DRIVING AND RESULTS IN PAIN IN NECK, BACK, AND HEAD. HEAD RESTRAINT INTERFERES WITH REAR VIE…"complaint #1295170
  66. #66

    power steering hydraulic

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I STARTED MY CAR AND A SERVICE SHIFTER MESSAGE CAME UP. I WAS PARKED ON A FLAT CEMENT PAD IN MY DRIVEWAY. I ATTEMPTED TO PUT MY CAR IN REVERSE, AND IT WAS VERY HARD TO MOVE THE SHIFTER TO REVERSE. I STOPPED TRYING AND TURNED OFF MY CAR. WHEN I STARTED IT A…"~68,000 mi, complaint #1664893
  67. #67

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Lift gate lock engaging when closing, causing liftgate to open at any time. Lift gate also not opening when button is pressed "complaint #1837831
  68. #68

    seatbelt and pretensioner

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Without any notice my drivers side seatbelt won't retract. Not even a little. It is completely useless. When I looked online I saw that so many people were having this issue that there was possibly going to be a recall/repair. I tried several times to get it t…"complaint #1996922
  69. #69

    timing belt or chain

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I AM EXPERIENCING A PROGRESSIVE MILD JERK WHEN ACCELERATING. I FEELS LIKE SOMETHING IS SKIPPING AND OR MISSING...... TIMING IS OFF... I WILL TAKE MY CAR FOR A SERVICE NEXT WEEK."complaint #1524022
  70. #70

    unknown

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "STARTED MY VEHICLE FROM PARK, AND NOTICED THAT THE INDICATOR LIGHTS NEXT TO THE SHIFTER WERE ALL RED."~99,950 mi, complaint #1590993

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 14V293000, 14V392000, 15V041000, 15V393000, 15V461000, 15V509000, 16V529000, 16V590000, 17V824000, 18V332000, 19V447000, 20V343000, 23V338000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for JEEP CHEROKEE directly.