2017 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine cooling

    4 stranded, 121 unsafe

    125
    incidents
    Typical range: 63,000–106,500 mi

    Median 78,000 mi, based on 92 reports (57% had no usable mileage)

    • "MY 2017 FORD FUSION HAD A LOW TIRE SENSOR LEAK. UPON AN INITIAL FORD DEALER INSPECTION TO INVESTIGATE THE TIRE LEAK FORD DEALERSHIP REVEALED TO ME THAT MY CAR HAD NO COOLANT LEFT IN IT & ENGINE WAS HEATING UP & WAS DANGEROUS TO DRIVE. FORD CONDUCTED A PRESS…"~34,000 mi, complaint #1597424
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THERE WAS A KNOCKING IN THE ENGINE. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RED MCCOMBS FORD LOCATED AT 8333 I-10, SAN ANTONIO, TX 78230, WHERE IT WAS DIAGNOSED THAT COOL…"~71,000 mi, complaint #1682023
    • "COOLANT LEAK ENGINE, NEEDS NEW ENGINE. THE CAR HAS 83,000 MILES ON IT. *TR"~83,000 mi, complaint #1674080
    • "The contact owns a 2017 Ford Fusion The contact stated a more than normal amount of coolant constantly had to be added to the vehicle. After a while, the vehicle began to run rough. The contact stated that while driving at various speeds, the vehicle stalled.…"~107,212 mi, complaint #1842998
    • "Component: Coolant leaking into motor. It is available for inspection upon request. This is the second motor ford has put in my vehicle with same issue. Both times the vehicle broke down in transit causing us to be a hazard to surrounding traffic and leavin…"~174,629 mi, complaint #2038856
  2. #2

    transmission automatic

    21 stranded, 84 unsafe, 1 annoyance

    106
    incidents
    Typical range: 64,500–105,000 mi

    Median 86,000 mi, based on 102 reports (45% had no usable mileage)

    • "CAR HAS ISSUES WHEN ACCELERATING CAR SPUTTERS AND SHIFTS WHILE DRIVING ALSO WHEN PARKED IF PUT IN REVERSE GIVES HARD JERK INTO GEAR WHEN I LOOKED UP SHOWS TRANSMISSION ISSUES WHERE COMMON IN THIS MODEL OF VEHICLE."~23,000 mi, complaint #1739358
    • "I FIRST NOTICED WHEN I WAS IN REVERSE THE CAR STALLED THEN A WRENCH TOOL APPEARED ON THE DASHBOARD. I PUT THE CAR IN PARK THEN PROCEEDED TO SHIFT TO DRIVE AND DROVE OFF. THAT OCCURRED SPORADICALLY UNTIL 12/14/2018 WHEN A SHIFTSYSFAULT APPEARED ON THE DASHBOARD…"~59,997 mi, complaint #1524169
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE TRANSMISSION FAILED. THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN THE DRIVE POSITION AND THE GEAR BECAME STUCK IN THE PARK POSITION. ALSO, THE "SHIFT…"~71,000 mi, complaint #1518328
    • "I HAVE A 2017 FORD FUSION, PURCHASED 6 MTHS AGO. I WAS STATIONARY IN A PARKING LOT, WHEN I PUT IT IN REVERSE IT IMMEDIATELY THREW ITSELF BACK IN PARK AND GAVE ERROR 'SHIFT SYSTEM FAULT SERVICE SOON'. CYCLED CAR ON AND OFF SEVERAL TIMES WITH THE SAME RESULT. TH…"~96,000 mi, complaint #1638452
    • "THE WRENCH LIGHT CAME ON SO I TURNED AROUND IN SOMEONE DRIVEWAY WHEN, I WAS SHIFTING INTO DRIVE IT BECAME STUCK, WOULD NOT COME OUT OF FULLY GO INTO NEUTRAL. WAS STUCK IN THE MIDDLE OF ROAD , TRIED THE BYPASS IT WOULDNT WORK. HAD TO BE DRAGGED UP THE ROLLBACK.…"~203,000 mi, complaint #1735795
  3. #3

    engine internal

    7 stranded, 82 unsafe

    89
    incidents
    Typical range: 66,000–119,500 mi

    Median 82,000 mi, based on 54 reports (60% had no usable mileage)

    • "NOTHING YET HAPPENED, I TOOK IT TO THE DEALERSHIP A DAY AFTER I BOUGHT IT BECAUSE OF WHAT THEY CALLED A 'GHOST' CHECK ENGINE LIGHT THAT WOULD POP ON FOR A FEW SECONDS AND THEN WENT AWAY. I ALSO REALIZED THE CAR IS NEEDING A FREQUENT REFILL FOR COOLANT."~30,000 mi, complaint #1683181
    • "MY 2017 FORD FUSION SE IS EXPERIENCING A P0301 ENGINE CODE ALONG WITH MAJOR COOLANT LOSS. THE ERROR CODE RELATES TO AN ENGINE MISFIRE IN CYLINDER 1. THERE IS ALSO WHITE SMOKE COMING FROM THE EXHAUST. THE CAR WAS PURCHASED IN MARCH OF 2018 AND HAS 69,000 MIL…"~69,000 mi, complaint #1678378
    • "AFTER 3 YEARS OF OWNING THE CAR AND 81,000 MILES (PURCHASED NEW AND NEVER HAD ANY ISSUES), VEHICLE'S ENGINE BLOCK CRACKED, RESULTING IN COOLANT CONTAMINATION. FORD'S INVESTIGATION SHOWED CYLINDER #2 AND #3 WERE MISFIRING AND OIL WAS LEAKING IN. THE CHECK ENGI…"~81,000 mi, complaint #1698217
    • "The contact owns a 2017 Ford Fusion The contact stated while driving 45 MPH, the contact became aware that the defroster was not working properly on the vehicle. The contact stated that the windows were very foggy and made it very unsafe to drive. The check en…"~111,000 mi, complaint #1983857
    • "Vehicle was apart of a recall that involved the engine having engine intrusion. We are now suffering a vehicle that is currently no longer functioning."~165,000 mi, complaint #2042078
  4. #4

    engine head gasket

    1 stranded, 58 unsafe

    59
    incidents

    Commonly reported, insufficient mileage data - n=15, median 94,000 mi, no reliable range below 25 reports.

    • "The contact owns a 2017 Ford Fusion. The contact stated that when the vehicle was started, the contact stated there was an abnormal amount of white smoke coming from the exhaust tips. The contact stated that the failure was persistent. The vehicle was not diag…"~45,000 mi, complaint #2000558
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT 70 MPH THE VEHICLE OVERHEATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SPARK PLUGS, TRANSMISSION, HEAD GASKET, AND ENGINE WERE REPLACED.…"~80,000 mi, complaint #1643276
    • "The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove roughly, and the engine was misfiring. Additionally, the contact stated that when the vehicle was started, the vehicle was idling roughly. The cont…"~86,000 mi, complaint #2051923
    • " While driving my Ford Fusion to the Local Ford Dealer (Monday 7.1.2024) for the scheduled Oil change the check engine light came on. I informed the Service writer at the dealership upon arrival. He stated they can complete the oil change but, could not chec…"~119,000 mi, complaint #2005828
    • "Turbocharger leaked oil into the engine causing irreparable damage to the engine. Oil leaking cause engine failure, smoke coming out of the tailpipe, several blown gaskets and steering wheel malfunction. Cars computer system froze, enabling vehicle to move for…"~150,960 mi, complaint #1928837
  5. #5

    transmission manual clutch

    6 stranded, 31 unsafe, 1 annoyance

    38
    incidents
    Typical range: 76,500–120,000 mi

    Median 89,500 mi, based on 33 reports (52% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10-20 MPH, THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THE CONTACT CHECKED AND VERIFIED THAT THE VEHICLE WAS IN THE PROPER GEAR. THE CONTACT STATED THAT THE VEHICLE FA…"~60,000 mi, complaint #1744328
    • "I HAVE A 2017 FORD FUSION. MY ISSUE IS THE THE SHIFTER LINK CABLE. THERE IS A LITTLE PLASTIC BUSHING THAT HOLDS THE CABLE TO THE TRANSMISSION THAT ALLOWS YOU TO SHIFT FROM PARK TO NEUTRAL REVERSE AND DRIVE. WELL MINE BROKE AND I'M GLAD IT WAS IN PARK. IF IT WA…"~78,000 mi, complaint #1596314
    • "The contact owns a 2017 Ford Fusion. The contact stated that while reversing, the electric gear shifter failed to shift from Park to Reverse. The contact stated that the electric gear shifter would shift into reverse but rotate back into the Park position. The…"~81,000 mi, complaint #1800434
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT AFTER HIS WIFE PARKED THE VEHICLE AND SHIFTED THE GEAR SHIFTER INTO PARK, THE VEHICLE ROLL BACKWARD. THE CONTACT'S WIFE RE-ENTERED THE VEHICLE AND SHIFTED THE VEHICLE INTO DRIVE HOWEVER, THE GEAR…"~95,000 mi, complaint #1702525
    • "The contact owns a 2017 Ford Fusion. The contact stated that upon reversing out of the driveway and attempting to shift to drive(D), the message "System Fault - Consult Manual" was displayed. The contact was not able to shift to drive(D). The contact looked un…"~150,000 mi, complaint #2117702
  6. #6

    torque converter

    3 stranded, 32 unsafe

    35
    incidents

    Commonly reported, insufficient mileage data - n=17, median 71,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION STARTED SLIPPING AND THE PARKING BRAKE ACTIVATE SIMULTANEOUSLY. THE CONTACT ALSO INDICATED THAT THE TRANSMISSION TORQUE CONVERTER WAS DAMAGED.…"~4,200 mi, complaint #1643051
    • "IT IS TORQUE CONVERTER CONNECTOR THAT SLAMS SUDDENLY AND MAKE THE CAR JERK WHILE IN MOTION NO MATTER WHAT SPEED I AM DOING..THE TORQUE CONVERTER DOES NOT CONNECT THE ENGINE TO THE TRANSMISSION SMOOTHLY ."~25,000 mi, complaint #1429061
    • "TRANSMISSION NEEDED REBUILT. TORQUE CONVERTER AND VALUE BODY WENT OUT."~71,000 mi, complaint #1658391
    • "The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled and inadvertently made an abnormal sound. The vehicle was driven to an independent mechanic and diagnosed with torque converter failure. The…"~92,023 mi, complaint #1909552
    • "The contact owns a 2017 Ford Fusion. The contact stated that the vehicle would intermittently hesitate upon depression of the accelerator pedal without warning while in either in the drive (D) or reverse (R). The contact initially took the vehicle to a dealer…"~200,000 mi, complaint #1800620
  7. #7

    brake hydraulics

    34 unsafe

    34
    incidents
    Typical range: 58,500–117,500 mi

    Median 80,000 mi, based on 36 reports (51% had no usable mileage)

    • "WHILE DRIVING IN TRAFFIC NEWER STYLE VACUUM PUMP FAILED IN MY 2017 FORD FUSION ALMOST REAR ENDED A TRUCK WHILE DIDNT KNOW WHAT THE PROBLEM WAS TALKED TO A FEW FORD DEALERS THAT TOLD ME IT WOULD BE OVER A WEEK BEFORE I WOULD BE ABLE TO GET MY CAR SERVICED. SO I…"~50,000 mi, complaint #1609363
    • "BRAKE FAILURE! BRAKE HOSE AT PASSENGER FRONT TIRE BURST AT 55,000 MILES. HOSE FAILURE AT CONNECTION. DEALER / FORD REFUSED WARRANTY ALTHOUGH THIS IS A KNOWN PART FAILURE. DRIVING ON HIGHWAY AT 65 MPH, BRAKES FAILED TO WORK, DROVE INTO MEDIAN AND BRAKE FLUI…"~55,000 mi, complaint #1691847
    • "The contact owns a 2017 Ford Fusion. The contact stated while his wife was driving the vehicle, the brake pedal was depressed to the floorboard with the brake warning light illuminated on the instrument panel. Upon inspection of the vehicle, the contact discov…"~74,000 mi, complaint #1810008
    • "The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, th…"~80,000 mi, complaint #1892324
    • "The contact owns a 2016 Ford Fusion. The contact stated that while depressing the brake pedal; brake fluid was seen leaking from underneath the front passenger’s side wheel. Additionally, the vehicle would not immediately start while pressing the brake pedal a…"~138,000 mi, complaint #1888181
  8. #8

    engine stall or no start

    5 stranded, 29 unsafe

    34
    incidents
    Typical range: 19,000–83,000 mi

    Median 52,000 mi, based on 64 reports (23% had no usable mileage)

    • "WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH…"~1,650 mi, complaint #1354178
    • "UPON DECELERATING, MY CAR STALLED IN TRAFFIC. I WAS DRIVING ON A SUBURBAN CITY STREET AT APPROX. 35 MPH, AND DECELERATED TO A COMPLETE STOP. UPON PRESSING THE GAS TO START GOING AGAIN, I NOTICED THE ENGINE HAD SHUT OFF. THIS IS EXTREMELY UNSAFE, AS A CAR THAT…"~13,200 mi, complaint #1428809
    • "ENGINE SHUTS OFF WHILE DRIVING IN MOTION, MAKING LEFT TURN FROM MAIN STREET INTO PARKING LOT - VEHICLE SHUT OFF, DISPLAYED ENGINE LIGHT AND WRENCH. VEHICLE PUT INTO PARK AND RESTARTED. UNKNOWN STATIONARY, BRAKING AT TRAFFIC SIGNAL - VEHICLE SHUT OFF, DISP…"~25,000 mi, complaint #1541398
    • "BACK IN 2018, 1.3 MILLION FORD FOCUS VEHICLES WERE RECALLED DUE TO A FUEL PURGE VALVE. WHO'S TO SAY THE SAME ISSUE IS STARTING TO OCCUR AGAIN, BUT TO THE FORD FUSIONS? MY 2017 FORD FUSION THAT I PURCHASED 6 MONTHS AGO HAS THIS ISSUE. IT IS A MAJOR SAFET…"~52,000 mi, complaint #1706095
    • "The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle failed to start. Additionally, while driving at an undisclosed speed, the transmission shifted out of gear unintendedly. The contact stated that the passenge…"~113,275 mi, complaint #1890605
  9. #9

    battery and charging

    18 stranded, 13 unsafe

    31
    incidents
    Typical range: 5,000–38,000 mi

    Median 17,000 mi, based on 31 reports (18% had no usable mileage)

    • "WE BOUGHT THIS VEHICLE BRAND NEW AND WE HAD THIS PROBLEM SINCE DAY ONE AT DELIVER, THE VEHICLE HAD MORE BATTERIES THAN DAYS IN MY DRIVEWAY."~500 mi, complaint #1420637
    • "I HAVE A GOOD BATTERY AND MY CAR KEEPS ON DRAINING THE BATTERY. THE CAR WAS ONLY DRIVEN [REDACTED ADDRESS] MILES AND THE ONLY WAY I CAN START IT IS BY JUMPING THE BATTERY."~8,432 mi, complaint #1591372
    • "I PURCHASED THIS CAR ON 8/31/16 AND ON 11/28/16 THE DREADED DEAD BATTERY PROBLEMS STARTED. I TOOK IN IT, THEY REPLACED THE BATTERY ON 11/28 SAID THAT IT WAS PROBABLY JUST A FAULTY BATTERY FROM THE MANUFACTURE AND THAT IT HAPPENS, RARELY BUT IT HAPPENS. ON 12/3…"~17,000 mi, complaint #1389704
    • "2017 FUSION IS ONCE AGAIN BACK TO MAKE A SECOND ATTEMPT TO FIND WHY THE BATTERY IS BEING DRAINED. I HAVE PICS OF EACH TIME THAT IT AS COMPLETELY DIED AND I HAD TO RECHARGE THE BATTERY. THE LAST TIME IT WAS SITTING ON MY DRIVEWAY FOR 5 DAYS AND IT COMPETELY DR…"~37,551 mi, complaint #1605469
    • "MECHANIC STATES...POWER CITIC DRAW IS CAUSING CAR TO LOSE POWER AT ANY GIVEN TIME. CAR NEEDS TO BE JUMP STARTED TO RUN; WE JUST PURCHASED THE VEHICLE 3MONTHDS PRIOR FROM DRIVE TIME & WERE NOT AWARE OF THIS PROBLEM. THE VEHICLE IS NOT DRIVABLE."~98,000 mi, complaint #1588687
  10. #10

    other

    7 unsafe, 1 broken, 16 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=18, median 56,500 mi, no reliable range below 25 reports.

    • "WHEN VEHICLE WAS IN PARK WHILE CAR RUNNING, DRIVER OPENED THE DOOR AND WAS TOSSED OUT OF THE VEHICLE. CAR SUDDENLY DIS-ENGAGED FROM PARK AND ACCELERATED BACKWARDS CRASHING INTO ANOTHER VEHICLE. WHEN DRIVER RETURNED TO VEHICLE THE CAR WAS IN PARK."~2,300 mi, complaint #1461076
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE BROWSING ONLINE, THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE CONTACT CALLED NAZARETH FORD ([REDACTED ADDRESS], NAZARETH, PA 18064, [REDACTED PHONE]) AND RAY PRICE FORD (2971 ROUTE 940, MOUNT…"~15,700 mi, complaint #1455104
    • "The contact owns a 2017 Ford Fusion. The contact stated that the cross-traffic alert button detached from the dashboard. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing…"~25,000 mi, complaint #1817722
    • "SERVICE ADVANCED TRACK NOT WORKING STATIONARY. *TR"~53,400 mi, complaint #1671852
    • "******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11477872*DJR ******* DELETE VOQ ******* "~91,000 mi, complaint #1831380
  11. #11

    airbag system

    21 unsafe

    21
    incidents

    Commonly reported, insufficient mileage data - n=21, median 32,000 mi, no reliable range below 25 reports.

    • "SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE D…"~3,000 mi, complaint #1370102
    • "VEH 1 EXITING GAS STATION ACROSS TWO LANES TO CENTER-TURN LANE TO AWAIT BREAK IN TRAFFIC. VEH 2 CRASHED INTO LEFT FRONT OF VEH 1. SUFFICIENT IMPACT TO BREAK RIGHT FRONT WHEEL FROM FRAME ON VEH1. ONLY AIRBAG TO DEPLOY WAS AT DRIVER'S ANKLE. NONE OF THE OTHER…"~5,000 mi, complaint #1427366
    • "The contact owns a 2017 Ford Fusion. The contact stated that a crack had formed over the passenger’s side dashboard which caused the air bag to be exposed. The contact stated that no warning light was illuminated. The contact called the dealer about the failur…"~17,000 mi, complaint #1775204
    • "WHEN DRIVING THE AIR BAG LIGHT COMES ON AND STAYS ON FOR ABOUT 30 MINUTES."~35,000 mi, complaint #1654327
    • "THE AIRBAG SIGN KEEPS ON WITHOUT ANY REASON. I'VE SEEN THERE IS RECALL FOR AIRBAG (TAKATA) ISSUE. 2012-2016. MY CAR IS MANUFACTURED IN 2016 AND REGISTERED IN 2017. THEY SAID ITS 2017 MODEL."~75,000 mi, complaint #1677457
  12. #12

    steering electric assist

    21 unsafe

    21
    incidents
    Typical range: 1,000–77,500 mi

    Median 35,000 mi, based on 27 reports (25% had no usable mileage)

    • "STEERING TURNS EXCESSIVELY WITH TURN WHILE DRIVING, AND THEN STICKS. FORD STATES "ITS WORKING AS IT SHOULD". REPEATEDLY TAKES ME INTO ADJACENT LANE UPON LANE CHANGE, AND ALMOST OFF ROAD, WHEN GETTING OFF EXITS. WIPERS AND WINDSHIELD WIPER FLUID SYSTEM: 98% O…"~1,000 mi, complaint #1466929
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING BELOW 20 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT DROVE THE VEHICLE IN MANUAL STEERING MODE TO THE RESIDENCE.…"~14,256 mi, complaint #1703914
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND PARKED THE STEERING WHEEL FELT LOOSE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SONS FORD AUBURN ([REDACTED ADDRESS], AUBURN, AL 36832, [RED…"~35,090 mi, complaint #1668055
    • "The contact owns a 2017 Ford Fusion. The contact stated that after his son came to a stop at a stop signal, there was a loss of power steering functionality, and the steering wheel became difficult to maneuver. The TPMS warning light was intermittently illumin…"~59,250 mi, complaint #1860606
    • "The contact owns a 2017 Ford Fusion. The contact stated while reversing, the steering wheel was significantly loose. There was no warning light illuminated. The contact stated that the failure persisted while driving. The dealer was notified of the failure. Th…"~90,000 mi, complaint #1918022
  13. #13

    control module

    1 stranded, 18 unsafe

    19
    incidents

    Commonly reported, insufficient mileage data - n=21, median 34,000 mi, no reliable range below 25 reports.

    • "THE VEHICLE WAS PARKED IN A GROCERY STORE PARKING LOT FOR APPROXIMATELY 30 MINUTES. UPON (TRYING) TO LEAVE, THE VEHICLE WOULD NOT SHIFT OUT OF PARK. ALL OTHER SYSTEMS WERE FUNCTIONING NORMALLY. THERE WERE 3 OR 4 WARNINGS DISPLAYED ACROSS THE DASHBOARD HOWEVER,…"~2,178 mi, complaint #1383454
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILUR…"~7,000 mi, complaint #1370100
    • "THE FORD "SYNC 3" SYSTEM, WHICH SEEMS TO BE THE BRAINS OF NEARLY ALL INTERIOR CONTROLS AND ACCESSORIES HAS BEEN MALFUNCTIONING IN MULTIPLE FORD MODELS FOR A FEW YEARS NOW. THING AFFECTED INCLUDE ALL HVAC CONTROLS, AUDIO CONTROLS, POWER SEATS, WINDOWS, REMOTE S…"~32,000 mi, complaint #1602020
    • "TURNED CAR ON AND IMMEDIATELY RECEIVED THE SHIFT SYS FAULT SERVICE REQUIRED WARNING. CAR WOULD NOT GO INTO GEAR AS WELL AS THE PARKING BRAKE WOULD NOT GO OFF. ATTEMPTED TO UTILIZE THE KEY HOLE IN THE CENTER CONSOLE, DID NOT ASSIST AT ALL. TOW TRUCK MOVED CAR T…"~59,867 mi, complaint #1678525
    • "I WAS IN A THE MIDDLE OF A DRIVE THRU AND I PUT MY CAR IN PARK AND ENGINE LIGHT CAME ON, MY GEAR SHIFTER WAS FLASHING IN ALL THE GEARS AND ON THE DASH IT WAS SAYING SHIFT SYSTEM FAULT SERVICE REQUIRED. I COULDN'T PUT IT IN ANY GEAR. IT WOULDN'T START UNTIL SOM…"~80,000 mi, complaint #1690577
  14. #14

    wheel or rim

    1 stranded, 11 unsafe, 2 broken, 1 annoyance

    15
    incidents

    Commonly reported, insufficient mileage data - n=15, median 44,500 mi, no reliable range below 25 reports.

    • "The contact owns a 2017 Ford Fusion. The contact stated during routine maintenance, the dealer informed the contact that all four lug nuts needed to be replaced. The contact was advised by the dealer that the lug nuts could shear off while driving, causing the…"~16,000 mi, complaint #1909554
    • "NOTIFIED BY DEALER THAT LUG NUTS HAVE 'SWOLLEN' AND ARE DIFFICULT TO REMOVE. THE LUG NUTS SHOULD BE REPLACED ACCORDING TO THE DEALER. IF NOT REPLACED, THE LUG NUTS COULD BE DIFFICULT OR IMPOSSIBLE TO REMOVE IN AN EMERGENCY SITUATION."~36,000 mi, complaint #1714629
    • "TURNING INTO MY NEIGHBORHOOD AT ABOUT 10-15 MPH THE LEFT WHEEL AND HUB FELL OFF CAUSING THE CAR TO CRASH INTO THE PAVEMENT. THIS CAUSED ALOT OF DAMAGE TO THE FRONT BUMPER AND FENDERS. AND THE LINKAGE TO THE RIGHT WHEEL. FORD SAID IT WAS BECAUSE I HIT SOMETHING…"~44,543 mi, complaint #1721443
    • "STATIONARY VEHICLE - DEALER COULDN'T ROTATE THE TIRES BECAUSE THE LUG NUTS WERE SWOLLEN. I WAS TOLD THAT I COULD BUY NEW LUG NUTS FOR $140.00. THE TECHNICIAN STATED THAT THERE IS A CLASS ACTION LAW SUIT AGAINST FORD FOR THE LUG NUT ISSUE. POTENTIAL PROBLEM WO…"~53,000 mi, complaint #1529139
    • "The contact owns a 2017 Ford Fusion. The contact stated that the vehicle was taken to the dealer for routine maintenance and tire rotation and it was discovered that the lug nuts on all four wheels were swollen and the wheels could not be removed from the vehi…"~57,000 mi, complaint #1787591
  15. #15

    steering rack mechanical

    13 unsafe

    13
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "STEERING WHEEL BECAME NOTICEABLY LOOSE AND WOBBLY WHILE DRIVING."~21,500 mi, complaint #1525736
    • "STEERING WHEEL BECAME LOOSE WHILE DRIVING"~30,350 mi, complaint #1448482
    • "The contact owns a 2017 Ford Fusion. The vehicle was started; however, the steering wheel failed to function as intended. The contact moved the gear shift lever to reverse(R), and the steering wheel seized. The tow truck driver had a difficult time trying to m…"~50,000 mi, complaint #2181344
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT DROVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEA…"~55,000 mi, complaint #1686043
    • "I WAS DRIVING HOME ONE NIGHT ON GORDON DR IN RUSTON, LOUISIANA WHEN AN ANIMAL ENTERED THE ROAD SO I STEERED TO THE LEFT TO AVOID THE ANIMAL AND SUDDENLY LOSS CONTROL OF STEERING. THIS CAUSED ME TO CRASH INTO A DITCH WITH A CEMENT DRAIN. MY CAR PROCEEDED TO DRA…"~70,000 mi, complaint #1693303
  16. #16

    power windows and locks

    9 unsafe, 2 annoyance

    11
    incidents

    Commonly reported, insufficient mileage data - n=16, median 34,000 mi, no reliable range below 25 reports.

    • "FORD EGINEERS ARE WORKING ON A WINDOW PROBLEM . WHEN THE WINDOWS TRIES TO CLOSE ,AS IT HIT THE TOP, IT IMMEDIATELY GOES BACK DOWN. BEEN TO SHOP 2 TIMES WITH THE DRIVERS WINDOW AND THE LATEST WAS WITH BOTH FRONT WINDOWS. TEMPORARY SOLUTION IS TOO EASE IT UP A…"~1,200 mi, complaint #1359736
    • "THE FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT CLOSE FULLY ON OCCASION. IF YOU TRY ROLLING THE WINDOW UP IT WILL AUTOMATICALLY ROLL BACK DOWN TO ABOUT HALFWAY TO 2/3 OPEN. I TRIED TO GET THIS ISSUE CORRECTED AT HE DEALERSHIP ONCE. THE MECHANICS REFU…"~3,000 mi, complaint #1555716
    • "WHILE TRYING TO USE AUTO IN WINDOWS THE WINDOW WOULD GO UP THEN RIGHT BACK DOWN SIS IT LIKE 17 TIMES BACK TO BACK. ALSO AFTER SHUTTING CAR OFF WHILE SITTING IN THE CAR IT PUSHED THE LOCK BUTTON AND RECEIVED A MESSAGE SAYING SOMETHING ABOUT SWITCHES"~11,241 mi, complaint #1470122
    • "THE WINDOWS GO UP AND DOWN BY THEMSELVES AND YOU CAN'T PUT THEM UP ALL THE WAY OR THEY WILL GO BACK DOWN BY THEMSELVES AND THEIR IS SOME KIND OF INTERFERENCE IN THE ELECTRICAL SYSTEM THAT COMES THROUGH THE STEREO AND LIGHTS. AND THIS SAME PROBLEMS HAPPENED 2 T…"~37,541 mi, complaint #1559638
    • "The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the front window defroster was inoperable causing a visibility hazard to the driver. Additionally, all the windows in the vehicle were inoperable and would not roll down.…"~92,000 mi, complaint #1807145
  17. #17

    wiring harness

    1 stranded, 8 unsafe, 1 annoyance

    10
    incidents

    Commonly reported, insufficient mileage data - n=13, median 13,000 mi, no reliable range below 25 reports.

    • "MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I A…"~2,000 mi, complaint #1315797
    • "JUST AFTER LEAVING DEALERSHIP FOR THE CARS FIRST OIL CHANGE, THE CAR NO LONGER HAS BLINKERS, WIPERS (EXCEPT FAST SPEED) AND ALL STEERING WHEEL CONTROLS ARE INACTIVE."~7,000 mi, complaint #1441924
    • "LOST ALL ELECTRICAL WHILE DRIVING, HEADLIGHTS,ENGINE DIED, ALL AT SPEED ON A BUSY HIGHWAY AT NIGHT.WE HAVE BEEN EXPERIENCING MINOR ELECTRICAL DEFECTS/GLITCHES IN THE PAST MONTH.WINDOWS GOING UP AND DOWN IF YOU TOUCH THE WINDOW SWITCH. DRIVER NEEDS TO REST ALAR…"~9,600 mi, complaint #1575644
    • "DRIVING CAR ONE DAY AND TURN SIGNALS FAILED TO FUNCTION WHEN PREPARING TO MAKE A TURN IN TOWN. CHECKED FUSES AND BULBS AND ALL WERE GOOD. TRIED THE LEFT TURN SIGNAL AND IT WAS NOT WORKING EITHER. ALSO NOTICED WIPERS AND NONE OF THE STEERING WHEEL CONTROLS WERE…"~88,500 mi, complaint #1583254
    • "The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the electronic stability control (ESC) and check engine warni…"~138,546 mi, complaint #1988203
  18. #18

    evap system

    6 unsafe, 1 annoyance

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The message to clean around the gas cap was displayed. The contact stated while driving 30 MPH, the vehicle made an abnormally loud sound and was vibra…"~86,000 mi, complaint #2068741
  19. #19

    acceleration loss or hesitation

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=10, median 12,500 mi, no reliable range below 25 reports.

    • "I HAVE THE 2017 FUSION SPORT 2.7L TWIN TURBO AND I PURCHASED IT NEW. ON MORE THAN 30 OCCASIONS AND AT DIFFERENT SPEEDS THE VEHICLE LOSES ALL POWER WITHOUT WARNING. I HAVE HAD IT TO 2 DIFFERENT DEALERS WHO SAID THERE ARE NO CODES STORED INDICATING THIS HAPPENED…"~2,300 mi, complaint #1594712
    • "TL* THE CONTACT WAS DRIVING A 2017 FORD FUSION. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER (AUTONATION FORD WHITE BEAR LAKE, [REDACTED ADDRESS] E EAST, WH…"~11,000 mi, complaint #1475336
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE LOST POWER, BUT WAS ABLE TO RESTART ON THE THIRD ATTEMPT. THE VEHICLE WAS TAKEN TO COWLS PARKWAY FORD (13779 NOBLE WOOD PLAZA, WOODBRIDGE, VA 22193, (703)-986-5500) FOR DIAGNOSTIC TESTI…"~13,634 mi, complaint #1486428
    • "CAR WAS ACCELERATING ON THE HIGHWAY AT ABOUT 50 MPH AND OUT OF NO WHERE CAR SHIFTS VERY HARD AND ALL POWER IS LOST. HAD TO LIMP TO THE SIDE OF THE HIGHWAY AND SHUT IT OFF. THIS WAS VERY DANGEROUS. AFTER A RESTART IT SEEMED TO ACT FINE UNTIL TODAY WHEN THE SAME…"~18,000 mi, complaint #1449013
    • "The contact owns a 2017 Ford Fusion. The contact stated that while pressing the accelerator pedal the vehicle had experienced random jerking and hesitation. Later, while at attempting to accelerate from a stop light the vehicle would not accelerate forward and…"~99,000 mi, complaint #1987521
  20. #20

    backup camera

    3 unsafe, 3 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BACKUP CAMERA ONLY PERFORMS ABOUT 50% OF THE TIME THE IMAGE APPEARS DISTORTED OR NOT SHOW AT ALL WHILE THE VEHICLE IS IN REVERSE. THIS HAS BEEN OCCURRING SINCE JULY 2020. THERE IS NEVER ANY SPECIFIC MOMENTS THAT CAUSE THE CAMERA TO NOT PERFORM SUCH AS TYPE OF…"~102,000 mi, complaint #1696736
  21. #21

    seatbelt and pretensioner

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WHILE CROSSING AN INTERSECTION I WAS HIT ON MY DRIVER'S REAR DOOR AND MY SEATBELT UNLATCHED AND I WAS THROWN OUT THE DRIVER'S SIDE DOOR.*DT*JB"~22,000 mi, complaint #1728039
    • "THE REAR SEATBELTS RATCHET DOWN CONTINUOUSLY CAUSING THE REAR PASSENGERS TO HAVE TO TAKE THEM OFF AND REBUCKLE THEM."~30,000 mi, complaint #1619310
    • "THE SEATBELT HAS CAME APART INSIDE. YOU CAN LOOK INSIDE THE ONE THAT'S BROKEN AND THE GOOD ONE AND SEE THERE IS A PIECE MISSING OR BROKEN."~75,000 mi, complaint #1642800
  22. #22

    trunk or liftgate

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 10 MPH, the trunk would inadvertently open whenever the temperature was over 80 degrees. The contact also stated the trunk would inadvertently open while shifting gears. There…"~35,000 mi, complaint #1823014
  23. #23

    engine oil consumption

    3 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE CHANGE OIL AND FILTER NOTIFICATION APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD THE OIL CHANGE SERVICE PERFORMED HOWEVER, 50 MILES LATER, THE NOTIFICATION RET…"~27,143 mi, complaint #1743723
    • "The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was at the local dealer for routine maintenance, the contact was informed that engine oil was discovered leaking from the oil pan. The contact was advised that the engine oil pan ne…"~33,000 mi, complaint #1849803
  24. #24

    fuel tank and lines

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "WHILE DRIVING MY CAR THERE IS AN ODOR THAT SMELLS LIKE GAS. I AM NOT SURE WHERE IT IS COMING FROM SOMETIMES IT'S VERY STRONG OTHERS NOT SO BAD"~18,000 mi, complaint #1410100
    • "DIFFICULT TO START AFTER REFUELING (UNAFFECTED BY AMOUNT OF FUEL INSIDE TANK); INTERMITTENTLY GRUNTING/VIBRATION SOUNDS COMING FROM FUEL TANK AT RANDOM INTERVALS. HAPPENS WHILE PARKED AND WHILE IN MOTION. CAR HAS ALSO HAD ELECTRICAL-TYPE HUMMING SOUND COMING F…"~75,000 mi, complaint #1666155
  25. #25

    hv system fault reduced power

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "PRIMARY CONCERN: CAR LOSES ALL PROPULSION AND GOES INTO ACCESORY MODE WHEN ACCELERATING. I, AS WELL AS SEVERAL OTHERS WITH 2017 FORD FUSION SPORT MODELS, HAVE LOST TOTAL POWER WHILE LEAVING RED LIGHTS, STOP SIGNS, AND WORST OF ALL, MERGING ONTO THE HIGHWAY. MY…"~15,000 mi, complaint #1535834
    • "DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH "FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A…"~21,000 mi, complaint #1447730
    • "IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STAT…"~23,000 mi, complaint #1489769
  26. #26

    infotainment head unit

    2 unsafe, 1 broken, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BA…"~30,000 mi, complaint #1642865
    • "JUNE 1ST 2020 WHILE DRIVING 55MPH ON A HOT DAY WINDOWS DOWN STEREO BLASTING SUDDENLY THE SPEAKERS SCREECH A DEFENING SOUND AND THEN NOTHING .SCREEN DISPLAYS AUDIO OFF AND WON'T TURN ON. NO MUSIC AND THE PART THAT'S DANGEROUS NO GPS PROMPTS (I GET LOST EASILY)…"~65,000 mi, complaint #1702496
  27. #27

    steering column

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHILE DRIVING, THE STEERING WHEEL STARTED TO LOOSEN. IT ALMOST FELT LIKE IT WAS GOING TO COME OFF. I WAS TRAVELING ON I-94 FROM MILWAUKEE TO THE CHICAGO AREA, SO IT WAS FLAT ROAD, GOOD CONDITIONS. I DROPPED MY SPEED TO 55 AS I WAS AFRAID TO GO THE POSTED 70 M…"~26,900 mi, complaint #1428990
    • "The contact owns a 2017 Ford Fusion. The contact stated that while her granddaughter was driving at an undisclosed speed, the steering wheel detached and was left hanging. The driver moved over to the side of the highway. The contact stated that the steering w…"~90,000 mi, complaint #2178200
  28. #28

    lighting exterior

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT DUSK OR DAWN, THE HEADLAMP BEAMS WERE TOO DIM TO PROJECT A VISIBLE LIGHT TO SAFELY OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HEADLAMPS OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FA…"complaint #1356233
    • "THIS IS NOT CONFINED TO FUSIONS, IT'S MOST NEW FORD CARS AND TRUCKS. THEIR HEADLIGHTS (LED?) ARE BLINDINGLY BRIGHT TO ONCOMING TRAFFIC. THE FUSION IN PARTICULAR CASTS VERY BRIGHT OUT TO THE LEFT SIDE AS TO BE DISTRACTING TO VEHICLES IN THE LANE TO THEIR LEFT T…"complaint #1372627
    • "STANDARD FRONT LIGHTS ARE INSUFFICIENT TO SEE CLEARLY. DESIGN FLAW MAKES IT IMPOSSIBLE AND COSTLY TO BUY YOUR OWN BRIGHTER BULB(SULVANIABRIGHT WHITE)AND HAVE IT INSTALLED, COSTING UPWARDS OF $400. REMEDY; INSTRUCT FORD TO COVER THE COST OF INSULLATING INTERNAL…"complaint #1426408
  29. #29

    starter

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "SINCE I BOUGHT THE CAR IN MARCH OF 2019 IT HAS GIVEN ME PROBLEMS WITH STARTING. IT SEEMS THE BATTERY IS ALWAYS DEAD EVEN WHEN THE BATTERY IS NEW AND THE MECHANIC TELLS ME THE BATTERY IS CHARGED FINALLY TODAY A MECHANIC TOLD ME IT MAY BE THE STARTER. BECAUSE WH…"~54,000 mi, complaint #1636642
    • "TRIED TO START CAR. BATTERY LIGHT, ENGINE LIGHT AND POWER TRAIN LIGHT CAME ON. NEVER STARTED. TURNED THE CAR COMPLETELY OFF. WAITED A COUPLE MINS AND TRIED AGAIN. NEVER STARTED AND THIS TIME ALL LIGHTS CAME ON. MADE A TICKING SOUND. DIDN'T TURN OVER EITHER TIM…"~57,000 mi, complaint #1661462
  30. #30

    wiper and washer

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WINDSHIELD WIPERS CHATTER ACROSS WINDOW WHEN IT'S RAINING. THE CHATTER GETS SO BAD THAT THEY SKIP ACROSS THE WINDOW NOT CLEARING THE WINDOW COMPLETELY HITTING THE POST ON THE LEFT SIDE. THEN WHEN THEY ARE IN AN UPRIGHT POSITION THEY WILL STOP AND MAKE A LOUD S…"~600 mi, complaint #1454281
    • "WIPER SPRAY NOZZLES DO NOT SPRAY ON THE WINDSHIELD VERY WELL MAKING IT DIFFICULT TO CLEAR A DIRTY WINDSHIELD. THE WIPER ARMS BLOCK THE LEFT AND RIGHT SPRAYERS AND ONLY GET A SMALL AMOUNT OF FLUID ON THE WINDSHIELD. AFTER THE WIPERS LEAVE THE HOME POSITION AND…"~4,000 mi, complaint #1334716
    • "IN HEAVY RAIN, THE HIGH SPEED OF THE WIPERS IS WAY TOO SLOW... MAKING IT UNSAFE TO SEE EVEN WHEN PRUDENCE OF SLOWING DOWN AND/OR POSSIBLY CONSIDERING PULLING OVER. ONE CANNOT SEE SAFELY ENOUGH TO SEEK A PULL OVER SPOT DURING THE IMMEDIACY OF THE SITUATION..…"~45,000 mi, complaint #1674186
  31. #31

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN DRIVING THE VEHICLE, AND THERE IS A BUMP RIGHT TIRE SEEMS TO SHAKE, WHEN TURNING TO THE RIGHT I HEAR A SCRAPE. WHEN THE VEHICLE IS ON AND ON PARKING, A RATTLING NOISE GOES OFF."~79,481 mi, complaint #1661036
  32. #32

    brake pads and rotors

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "My brakes are grinding squealing/rattling and i have pads replaced, no rotor wear, not sure what’s wrong. I’ve brought my car in to be serviced 3+ times and have left with no fixed car and worse brakes. When i bring up issues with my car that are related to th…"~123,523 mi, complaint #1993256
  33. #33

    door latch and hinge

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHEN REENTERING THE CAR AFTER A GROCERY SHOPPING TRIP, THE REAR PASSENGER DOOR WOULD CLOSE BUT NOT LATCH. THE CATCH FOR THE LATCH MOVES FREELY BUT SEVERAL ATTEMPTS TO SECURE THE DOOR FAILED. MY HUSBAND TRIED SEVERAL TIMES TO SECURE THE DOOR SO WE COULD LEAVE T…"~53,000 mi, complaint #1669165
    • "The contact owns a 2017 Ford Fusion. The contact stated that the passenger’s side doors failed to open as intended. The contact stated that the door handle had detached from the door. There was no warning light illuminated. The contact stated that the door fai…"~87,419 mi, complaint #2083942
  34. #34

    engine turbo supercharger

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "OWNER WENT TO PASS ANOTHER VEHICLE AT SPEED AND USED THE CARS "SPORT MODE". WHEN OWNER ENABLED SPORT MODE CAR SPUTTERED AND LOST MAJORITY OF POWER AND DISPLAYED A "SEE MANUAL" LIGHT. OWNER DROVE CAR TO JORDAN FORD OF SAN ANTONIO WHERE THE PRESENTED HIM WITH…"~31,225 mi, complaint #1440458
    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE NOTICED OIL ON TOP OF THE HOOD. THE CONTACT WHO WORKS AS AN INDEPENDENT MECHANIC STATED THAT THE TURBO CHARGER LEAKED OIL ONTO THE ENGINE. THE CONTACT CALLED FAMI…"~78,000 mi, complaint #1664197
  35. #35

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE IS A SPORT MODEL, 2.7L TWIN TURBO. UNDER HARD ACCELERATION, EXHAUST FUMES ENTER THE CABIN DOES NOT OCCUR UNDER NORMAL DRIVING"~5,500 mi, complaint #1396060
  36. #36

    fuel pump

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "CAR BEGAN LOSING POWER UPHILL, AND EVEN PUSHING THE GAS PEDAL TO THE FLOOR DID NOT HELP. HIGH PRESSURE FUEL PUMP WAS REPLACED AT A FORD DEALERSHIP, BUT THE PROBLEM CONTINUED, AND GOT WORSE. EVENTUALLY HAD TO BE TOWED TO ANOTHER DEALERSHIP, WHERE THEY FIXED THE…"~78,500 mi, complaint #1675125
    • "The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The warning light turned off after refueling the vehicle with fuel. The failure persisted and had gotten worse with the check engine warning light rema…"~88,000 mi, complaint #1888309
  37. #37

    instrument cluster

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "Odometer Fraud. The contact purchased a 2017 Ford Fusion. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 119,966, but during a repair, it was discovered that the mileage w…"~200,000 mi, complaint #2213919
  38. #38

    power steering hydraulic

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I obtained my vehicle on Lease in 2017 with 40K miles from Ford of Branford CT. When off lease I purchased it outright. I still own the vehicle and am still having Two main problems, One since almost the beginning. The First is the automatic seat control(driv…"complaint #2058502
    • "BUSHING FOR SHIFTER BUSTED, PERVIOUS RECALLS ON 2013-2016 MODELS, NUMEROUS REPORTS KNOWN FOR THIS HAPPENING ON 2017-2019 MODELS AS WELL. CURRENTLY HAVING VEHICLE BUSHING REPAIR AFTER CAR BEING IN THE SHOP FOR OVER A WEEK AFTER HAVING FRONT LINE BRAKE HOSES REP…"complaint #2137105
  39. #39

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE CAR WOULD NOT START DUE TO THE THROTTLEBODY FAILED TO OPERATE. LUCKILY, THE CAR WAS PARKED WHEN THIS OCCURED AND HAD TO BE TOWED TO NEAREST FORD DEALER. WHO INFORMED ME IF I HAD BEEN DRIVING AND IT HAD FAILED DURING OPERATION, CAR WOULD HAVE COME TO A DEAD…"complaint #1881481
    • "Shortly after turning on the car, the check engine light came on, but the car seemed to be running normal. After about 5 minutes, the wrench light came on. When this happened, I was unable to accelerate and the transmission was having difficulty shifting. I…"complaint #1885200
  40. #40

    unintended acceleration

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "ON MAY 13, 2017 OR THERE ABOUT MY 2017 FORD FUSION FROM A STOPPED DURING TAKE OFF ACCELERATED VERY FAST ALMOST CAUSING ME TO RUN INTO THE REAR OF ANOTHER VEHICLE. ON MAY 15, 2017 I TOOK MY CAR IN FOR SERVICE AND TOLD TECHNICIAN ABOUT IT. HE COULD NOT FIND A PR…"~19,000 mi, complaint #1505791
    • "I ATTEMPTED TO BRAKE BUT THE ENGINE STARTED RACING. THE ONLY WAY TO STOP IT WAS TO THROW IT INTO PARK, I TURNED THE ENGINE OFF AND IT RESTARTED IT. THE ENGINE RACED AGAIN AND THE ONLY WAY TO STOP IT BEFORE IT HIT ANOTHER CAR WAS TO TURN THE CAR OFF SINCE THE…"~21,000 mi, complaint #1565386
  41. #41

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 35 MPH, the ABS warning light illuminated and several other unknown warning lights flashed on and off. The contact had taken the vehicle to a parts seller who scanned the ve…"~105,000 mi, complaint #1898633
  42. #42

    adas adaptive cruise

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING ON THE HIGHWAY UTILIZING THE ADAPTIVE CRUISE CONTROL. IT WAS SET TO 55 OR 65. I WENT TO CHANGE FROM THE RIGHT LANE TO THE LEFT LANE AND MY VEHICLE STARTED ACCELERATING QUICKLY. I WAS COMING ON TO ONCOMING TRAFFIC WAY TOO QUICKLY TO AVOID HITTING…"~22,000 mi, complaint #1491583
  43. #43

    catalytic converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and diagnosed with catalytic converter failure. The vehicle was rep…"~113,000 mi, complaint #1956861
  44. #44

    climate control module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICA…"~3,000 mi, complaint #1346498
  45. #45

    differential

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Ford Fusion. The contact stated while driving at various speeds and making sharp turns, the rear end of the vehicle made an abnormal popping sound and was swaying from side to side. The vehicle was taken to a tire mechanic, where it was…"~145,000 mi, complaint #2003449
  46. #46

    engine mounts

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I have a 2.0L engine with a 6-speed engine. My daughter was on the highway going about 60mph and her car started shaking very badly and eventually shut off. It turns out that it does in fact have something to do with her studs not being welded correctly, and h…"complaint #1833573
  47. #47

    ev charging system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE ELECTRIC CHARGER THAT PLUGS INTO THE 120V WALL OUTLET IS OVER HEATING ON EVERY CHARGE. STARTED HAPPENING WITHIN THE LAST MONTH. *TR"~30,000 mi, complaint #1669045
  48. #48

    fuel injector

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER…"~70,000 mi, complaint #1568494
  49. #49

    glass and windshield

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • " DEFECT IN LEFT DRIVER REAR LIGHT.. WHEN IT RAIN WATER GOES INTO THE TRUNK TIRE AREA BECAUSE OF THE SEAL AROUND LIGHT "complaint #1868001
  50. #50

    heater core and blower

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TEMPERATURE GAUGE INCREASED WITH NO WARNING LIGHTS ILLUMINATING. THE CONTACT STATED THAT TEMPERATURE GAUGE REMAINED HIGH AS SHE FELT HEAT ON HER FEET. THE CONTACT STATED THA…"~42,246 mi, complaint #1663956
  51. #51

    hv battery and range

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "NHTSA COMPLAINT - 2017 Ford Fusion Energi Titanium (VIN: REDACTED) - [XXX] (Collision) Q1: FAILED COMPONENT Battery Energy Control Module (BECM) and hybrid battery cell balancing circuits failed post-collision. Per Ford Recall 23V-440, Current Interrupt Devic…"complaint #2127700
  52. #52

    software or update

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The airbag warning light was enabled on the dashboard. The Ford dealer diagnosed this as code "DTC U2100:00 and B00A0:62-28 stored in RCM". I was told that Ford told the dealer to reprogram the RCM with new software and this was labor "not covered by warranty…"complaint #1896959
  53. #53

    stability and traction control

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "2 separate dealerships made me pay to replace faulty tires when the new ones blew out within less than a month of purchase. They also pocketed the mail in rebates I was promised for buying new sets of tires from their locations. I started taking my car to an i…"complaint #2138387
  54. #54

    sunroof

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING ON THE HIGHWAY AND MY SUN ROOF POPPED OUT OF THE CAR. THE GLASS SUN ROOF LITERALLY SNAPPED OFF THE FRAME AND FLEW OUT OF THE CAR.*DT"~21,000 mi, complaint #1739666
  55. #55

    transmission cvt

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "77K MILES, SHIFT SYSTEM FAULT WHILE VEHICLE IN USE, TRYING TO CHANGE FROM REVERSE TO DRIVE ON A DOWNTOWN CITY STREET. GEAR SELECTOR KNOB RETURNS TO PARK FROM SELECTING REVERSE, OR DRIVE. FORD FUSION IS NOT OPERABLE AND HAD TO BE TOWED. REVIEWED PREVIOUS INC…"~77,000 mi, complaint #1624740

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 16V874000, 17V427000, 18V167000, 23V162000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.