2013 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    door latch and hinge

    180 unsafe, 6 broken, 2 annoyance

    188
    incidents
    Typical range: 40,500–91,000 mi

    Median 67,500 mi, based on 229 reports (12% had no usable mileage)

    • "THE FRONT BODY PANELS AROUND THE HEADLIGHTS ARE LOOSE AND YOU CAN HEAR SOME KIND OF A RATTLE AROUND THE BACK PASSENGER SIDE DOOR WHEN YOU GET OVER 55 MPH. *TR"~735 mi, complaint #963386
    • "PASSENGER DOOR LATCH (FRONT SEAT) BROKEN WITHOUT WARNING, UNABLE TO KEEP DOOR CLOSED WHEN MOVING.. I WAS INFORMED BY THE DEALER THAT THE LATCH PROBLEM ON THIS VEHICLE WAS NOT INCLUDED WITH THE FUSION DOOR LATCH RECALL THAT AFFECTED OTHER 2013 FUSIONS. DEALER H…"~41,239 mi, complaint #1465469
    • "REAR PASSANGER DOOR LATCH FAILS, DOOR FLYS OPEN WHEN DRIVING AND WILL NOT CLOSE."~70,000 mi, complaint #1355959
    • "MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP"~98,681 mi, complaint #1305264
    • "HOOD LATCH IN FRONT OF THE VEHICLE IS FAULTY. FORD DEALER MECHANIC EXPLAINED IT IS A COMMON ISSUE DUE TO THE SLACK IN THE CABLE AND STYLE OF SYSTEM. SAID THAT WHEN THEY REPAIR ISSUES THEY TIGHTEN THE CABLE TO ENSURE PROPER OPERATION. $1175 TO REPAIR A COMMON I…"~204,310 mi, complaint #1493035
  2. #2

    steering electric assist

    169 unsafe, 1 annoyance

    170
    incidents
    Typical range: 42,000–113,000 mi

    Median 76,000 mi, based on 206 reports (23% had no usable mileage)

    • "WHEN I WAS DRIVING MY CAR, I CAME TO A RED LIGHT AND A YELLOW WARNING MESSAGE POPPED UP ON THE SCREEN, "POWER STEERING ASSIST FAULT." IT'S A BRAND NEW CAR WITH 2,800 MILES, SERIOUSLY? IT ALSO HAPPENED AGAIN TWO WEEKS LATER WHEN I WAS DRIVING. I HADN'T NOTICED…"~2,800 mi, complaint #1013044
    • "CAR STARTED ROLLING FORWARD AFTER ENGINE WAS STARTED IN PARKING LOT, EVEN THOUGH GEAR SHIFT WAS IN "PARK", EMERGENCY BRAKE WAS ENGAGED, AND FOOT BRAKE WAS BEING PRESSED. STEERING WAS UNRESPONSIVE. AFTER ENGINE WAS STOPPED AND RESTARTED (WITHOUT HAVING TO PRE…"~41,000 mi, complaint #1417860
    • "ELECTRONIC POWER STEERING FAULT CURRENTLY NOT COVERED ON RECALL ACCORDING TO THE FORD DEALERSHIP WILL COST $2000 TO REPLACE"~72,000 mi, complaint #1414308
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STE…"~105,000 mi, complaint #1667263
    • "MY FORD FUSION 2013 HAS BEEN RUNNING SMOOTHLY UNTIL I PARKED TODAY OUTSIDE USPS TO MAIL A PACKAGE BUT WHILE TRYING TO BACK UP LATER , MY STEERING WOULDN'T MOVE . ENGINE LIGHT WAS ON WITH STEERING ASSIST FAULT NOTE ."~1,201,738 mi, complaint #1730190
  3. #3

    engine cooling

    7 stranded, 139 unsafe, 3 annoyance

    149
    incidents
    Typical range: 72,000–120,000 mi

    Median 99,000 mi, based on 172 reports (33% had no usable mileage)

    • "I WAS DRIVING MY 2013 1.6 LITER FORD FUSION ON 10/23/2013 AND THE ENGINE OVERHEATED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. I LOOKED UP MY VIN NUMBER ON FORD BECAUSE AFTER THIS ALL HAPPENED I HEARD ABOUT FUSIONS BEING RECALLED FOR THIS SAME PROBLEM.…"~8,070 mi, complaint #1017699
    • "ON MARCH 26TH, 2018 AT APPROXIMATELY 10:40PM MY 2013 FORD FUSION (VIN #[XXX]) CAUGHT FIRE UNDERNEATH THE ENGINE COMPARTMENT. THIS OCCURRED AFTER APPROXIMATELY A [REDACTED ADDRESS]. THE CAR WAS PARKED FOR OVER 5 HOURS AND ON MY RIDE HOME A LIGHT APPEARED ON THE…"~77,000 mi, complaint #1458000
    • "TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING, THE CONTACT NOTICED SMOKE UNDER THE HOOD, WHICH STARTED OUT LIGHT COLORED AND THEN BECAME VERY DARK. THE CONTACT NOTICED FLAMES UNDER THE HOOD AND QUICKLY COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE…"~100,000 mi, complaint #1616743
    • "WHILE DRIVING ON 95 NORTH FROM US 100 TO PALM COAST PARKWAY I STARTED TO SMELL COOLANT IN THE CAR STARTED TO OVERHEAT. THE ENGINE SHUT OFF I PUT IT IN NEUTRAL AND COAST UNTIL HE CAME TO A STOP. UPON OPENING THE HOOD I SAW A 2 TO 3 INCH HOLE IN THE SIDE OF THE…"~123,000 mi, complaint #1511913
    • "The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was idling in the driveway, the "Engine Coolant Overtemperature" message was displayed, and the cooling fan made loud sounds. The contact stated that smoke was coming from underneat…"~211,000 mi, complaint #1988245
  4. #4

    transmission automatic

    16 stranded, 126 unsafe, 3 broken

    145
    incidents
    Typical range: 78,000–130,000 mi

    Median 100,500 mi, based on 176 reports (23% had no usable mileage)

    • "WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREA…"~1,450 mi, complaint #953791
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER STOPPING THE VEHICLE AND SWITCHING THE GEAR SHIFTER INTO THE PARK POSITION, THE VEHICLE SUDDENLY ROLLED BACKWARDS. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE FROM ROLLING. DURING THE INCIDENT, THE SHIFTER…"~72,000 mi, complaint #1468313
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT CONTINUED TO MOVE. UPON INSPECTION, THE CONTACT NOTICED THAT THE TRANSMISSION BUSHING LINK WAS DETACHED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHI…"~97,000 mi, complaint #1496645
    • "I NOTICED WHEN THE CAR WAS ON THE ENGINE MADE A CLUNKING SOUND AT STARTUP, THIS WAS NOT VERY UNUSUAL AS THE HYBRID HAS MADE DIFFERENT NOISES AT STARTUP, AND DEALERSHIPS HAVE ASSUMED THIS WAS "NORMAL". AFTER A COUPLE OF WEEKS, A LOUD NOISE BEGAN, SOUNDING AS IF…"~122,000 mi, complaint #1728424
    • "THE GEAR SHIFT ON THE VEHICLE HAS BROKEN TWICE I'VE HAD IT TEMPORARILY FIXED TO HOLD IT OVER. BUT IT'S DANGEROUS FOR IS SAYING THEY DON'T HAVE A RECALL ON MY MODEL BUT THE RECALL THEY HAVE ON THE GEAR SHIFTS FITS EXACTLY WHAT I'M GOING THRU."~205,400 mi, complaint #1617487
  5. #5

    engine stall or no start

    11 stranded, 86 unsafe

    97
    incidents
    Typical range: 37,000–82,000 mi

    Median 60,500 mi, based on 173 reports (11% had no usable mileage)

    • "WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES…"~850 mi, complaint #956019
    • "AFTER THE CAR HAS BEEN DRIVEN FOR AWHILE THEN THE ENGINE IS TURNED OFF FOR 10 TO 20 MINUTES, WHEN I RESTART THE ENGINE IT WILL (WITHIN 30 SECONDS) BEGIN TO RUN ROUGH AND QUIT. IT HAS DONE THIS NOW MORE THAN 50 TIMES. I HAVE TAKEN IT TO THE DEALER 4 TIMES, BUT…"~44,000 mi, complaint #1345894
    • "THE CAR STALLED WHILE DRIVING AT HIGHWAY SPEEDS WITHOUT ENOUGH WARNING OR TIME THAT WOULD NORMALLY BE REQUIRED TO BRING IT TO A SAFE STOP. LUCKILY I MANAGED TO AVOID A CATASTROPHE ON THIS OCCASION. SUBSEQUENTLY, WHILE I WAS WAITING FOR A TOW, I MANAGED TO GET…"~69,000 mi, complaint #1625212
    • "MY CAR IS AROUND 86,000 MILES AND IN THE PAST MONTH STARTED TO SHUT OFF AFTER ABOUT A [REDACTED ADDRESS]. MY FUSION MAKES A SOUND DISTINCTIVE SOUND BEFORE THIS HAPPENS, SOMEWHAT LOUD AND GOES IN AND OUT. ENGINE COMPLETELY SEIZES IF I'M COMING TO A STOP AND I H…"~86,000 mi, complaint #1513721
    • "I WAS DRIVING SW BOUND ON HWY 20 IN LOGANVILLE, GA WHEN MY CAR SURGED AND POWERED OFF AT 50 MPH 'THE VEHICLE TURNED OFF ON A VERY BUSY ROAD. I JUST BOUGHT THIS CAR LAST YEAR. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS FIRST TIME IT HAPPENED FORD REPLACED M…"~309,624 mi, complaint #1132961
  6. #6

    steering rack mechanical

    56 unsafe

    56
    incidents
    Typical range: 45,500–100,000 mi

    Median 75,500 mi, based on 59 reports (16% had no usable mileage)

    • "WHEN YOU PUT ON THE BRAKES, THE VEHICLE ALWAYS TURNS HARD TO THE LEFT. THIS HAS DONE IT SINCE I HAVE HAD THE CAR. THOUGHT IT HAD TO DO WITH LOW PROFILE TIRES. TIRES ARE ROTATED AND BALANCE AS INDICATED BY MANUFACTURER. THE CAR IS ALSO ALIGNED AND DRIVES ST…"~5,000 mi, complaint #1117550
    • "The contact owns a 2013 Ford Fusion. The contact stated while his wife was reversing and turning the steering wheel, the front of the vehicle emitted abnormal loud clunking and popping sounds. The message "Service Advancetrac" and a message indicating that the…"~41,500 mi, complaint #1845748
    • "I AM WRITING TODAY TO SHARE WITH YOU AN ISSUE WE ARE HAVING WITH OUR 2013 FORD FUSION. WE WERE DRIVING DOWN THE ROAD DURING THE RAIN. WHEN THE POWER STEERING ABRUPTLY FAILED. LUCKILY, WE DID NOT HAVE AN ACCIDENT. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME…"~74,537 mi, complaint #1604734
    • "THE POWER STEERING LIGHT WAS COMING ON AND THEN GOING OFF WITHIN SECONDS ON THE EVENING OF 11-15-19 AND THE MORNING OF 11-16-19 WE GET IN THE CAR TO START OUR DAY AND THE STEERING WHEEL IS COMPLETELY LOCKED UP. WE HAD THE CAR TOWED TO THE DEALERSHIP AND WAS TO…"~95,431 mi, complaint #1624457
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE SHIFTED INTO LOW GEAR. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE FAILED TO ENGAGE AND CONTINUED TO MOVE. THE EMERGENCY BRAKE WAS APPLIED TO STOP THE VEHICLE. THERE WERE NO WARNIN…"~161,546 mi, complaint #1596420
  7. #7

    airbag system

    55 unsafe

    55
    incidents
    Typical range: 15,000–60,500 mi

    Median 38,000 mi, based on 81 reports (21% had no usable mileage)

    • "PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THE…"~3,075 mi, complaint #981398
    • "TAKATA RECALL: WE HAVE RECEIVED THREE RECALLS, 2014 (AIRBAG), 2015 (DOOR LATCH), AND 2016 (SEATBELT) WHICH WERE TOLD WE ARE ON A WAITING LIST BECAUSE OUR LIGHT WASN'T ON AND THEY WOULD CALL US WHEN PARTS CAME IN. JUST RECEIVED NOTIFICATION IN MAIL ABOUT TAKA…"~17,000 mi, complaint #1421482
    • "I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND WAS HIT IN THE REAR BY A CAR GOING VERY FAST. I HIT A CAR IN FRONT OF ME AND MY AIR BAG DEPLOYED. A FEW SECONDS LATER MY AIR BAG BURST INTO FLAMES. I USED MY WATER BOTTLE TO PUT OUT THE FIRE. I WAS DAZED AN…"~35,000 mi, complaint #1252597
    • "I WAS HIT FROM BEHIND WHILE STOPPED READY TO TURN IN TO MY DRIVE WAY PICKUP HIT ME ABOUT 40 MILE PER HR.PUSH ME ACROSS THE STREET INTO SOME MEDAL PIPES WHY DID THE AIR BAG DID NOT GO OFF?????I WAS ON A STATE HIGHWAY"~60,000 mi, complaint #1603737
    • "The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the air bag warning light illuminated. The contact also stated that the rearview camera functionality was inoperable. The vehicle was diagnosed with rearview camera fai…"~153,000 mi, complaint #1823053
  8. #8

    other

    26 unsafe, 25 annoyance

    51
    incidents
    Typical range: 16,500–90,500 mi

    Median 32,500 mi, based on 34 reports (75% had no usable mileage)

    • "WE REALLY LIKE OUR 2013 FORD FUSION - EXCEPT FOR ONE MAJOR SNAFU - VISIBILITY WHEN MAKING A TURN. THE ATTACHED PHOTO, MADE FROM THE POSITION OF THE DRIVER'S EYES, SHOWS THE PROBLEM. ONE MUST MOVE THEIR HEAD FORWARD AND BACKWARD TO VIEW BEYOND THE LARGE BLOC…"~3,000 mi, complaint #987957
    • "THE INCIDENT I DESCRIBED WAS ACTUALLY FOR A 1994 ISUZU TROOPER. SHOWING LONG TERM EFFECTS OF BRAIN INJURY OR ORGANIC BRAIN DISORDER WITH MEMORY DISABILITY."~18,000 mi, complaint #1391466
    • "I WANT A REFUND FOR REPLACING MY LATCH ON MY FUSION TWO MONTHS AGO. IT CAME OPEN WHILE DRIVING AND NOW I SEE A RECALL FOR THE EXACT SAME ISSUE, BUT MY FUSION IS NOT ON THE LIST. I HAD IT DONE AT FORD OF EL CAJON. 2013 FORD FUSION 4D 2WD SE I CONTACTED FORD AN…"~39,000 mi, complaint #1305372
    • "SHIFTER CABLE LINKAGE "BUSHING" RECALL DOES NOT SHOW UP BY MY VIN SEARCH. YET THE BUSHING IS ALREADY BUSTED AND HAS BEEN SO CALLED "HALF FIXED" BY MY FRIEND. I NEED HELP GETTING THIS FIX SAFELY PLEASE HELP."~92,000 mi, complaint #1512198
    • "Odometer Fraud. The contact purchased a 2013 Ford Fusion. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 174,000, and at the time of registration,…"~202,000 mi, complaint #2099725
  9. #9

    engine internal

    1 stranded, 49 unsafe

    50
    incidents
    Typical range: 69,000–126,000 mi

    Median 95,000 mi, based on 73 reports (27% had no usable mileage)

    • "THIS INCIDENT OCCURRED AT THE BEGINNING OF SUMMER.THE ENGINE IDLE DOES NOT ADVANCE WHEN THE AIRCONDITIONER IS PLACED IN SERVICE. WHILE STOPPED IN THE DRIVEWAY OR AT STOP SIGNS OR RED LIGHTES. ENGINE IDLES VERY ROUGH....YOU CAN FEEL IT IN THE STEERING WHEEL AND…"~7,000 mi, complaint #997148
    • " YELLOW WRENCH LIGHT KEEP COMING ON WHILE DRIVING ONLY DOWN THE HIGHWAY AT 65 TO 70 MPH, IT ALSO INTERMITTENT THEREFORE THE DEALER CANNOT EVER FIND PROBLEM CODES. THE CODES ERASE WHEN YOU TURN OFF THE CAR. I LOSE HALF OF ENGINE POWER AND NO OTHER CO…"~64,600 mi, complaint #1269266
    • "WHILE DRIVING ON THE BELTWAY, THE CAR ACCELERATED THEN STARTED SLOW DOWN. I MERGED OFF OF THE BELTWAY AND ONTO A RAMP TO GET SOMEWHERE SAFE. AT THE RAMP THE CAR LIGHT OF THE AIR BAG CAME ON THEN, THE CAR CAME TO A STOP, AND ALL THE LIGHTS CAME ON. AND THE HOOD…"~88,000 mi, complaint #1375862
    • "WHEN CAR IS IN MOTION SMOKE COMES OUT FROM ENGINE AND FROM EXHAUST."~130,000 mi, complaint #1605773
    • "The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an odor coming from the engine compartment and that the vehicle was hesitating. No warning lights were illuminated. The vehicle was taken to a local dealer…"~326,000 mi, complaint #1867969
  10. #10

    fuel tank and lines

    2 stranded, 21 unsafe, 12 annoyance

    35
    incidents
    Typical range: 24,000–113,000 mi

    Median 91,000 mi, based on 38 reports (25% had no usable mileage)

    • "MY 2013 FUSION S SHOULD HAVE A 16.5 GAL TANK, BUT WHEN I GOT THE LOW FUEL LEVEL LIGHT ON TODAY, I CAN ONLY PUT 12.5 GAL INTO THE TANK BEFORE THE FIRST KICK-OFF. THE TANK CAN NOT BY FULLY FILLED! *TR"~650 mi, complaint #964558
    • "SMELL OF GASOLINE, BOTH WHEN IN MOTION AND STATIONARY. GETS WORSE WHEN FILL THE TANK WITH GAS. THE SMELL IMPROVES WHEN I SET THE CABIN AIR TO RECYCLE."~33,000 mi, complaint #1540480
    • "A CHECK ENGINE LIGHT APPEARED CAUSING THE OWNER (MYSELF) TO TAKE THE CAR INTO THE DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP DIAGNOSED THE VEHICLE AS THE CANISTER PURGE VALVE AND LOW PRESSURE FUEL SENSOR SIMULTANEOUSLY FAILING. THE ONLY WARNING SIGNS PREVIOUSLY…"~70,100 mi, complaint #1717762
    • "FUEL FILL INLET LIGHT ON. VEHICLE WILL NOT ACCELERATE AFTER SECOND GEAR."~105,000 mi, complaint #1697704
    • "AFTER DRIVING MY VEHICLE AND I GOT OUT, I SMELLED GASOLINE. I LOOKED UNDER THE CAR AND ALL AROUND THE ENGINE COMPARTMENT AND COULD NOT SEE ANY LEAKS. I USED A FLASHLIGHT AND A MIRROR BUT DID NOT REMOVE ANY PANELS. I THOUGHT MAYBE IT WAS JUST FUMES, BUT THE GAS…"~201,400 mi, complaint #1614135
  11. #11

    power steering hydraulic

    34 unsafe

    34
    incidents
    Typical range: 49,500–129,000 mi

    Median 96,000 mi, based on 34 reports (31% had no usable mileage)

    • "MILEAGE LISTED WAS ESTIMATE HAD CAR FOR 2 1/2 WEEKS DRIVING ON NJ TURNPIKE MESSAGE POWER STEERING FAULT PULLED IN TO REST STOP PER FORD, TURNED CAR OFF AND THEN ON MESSAGE WENT OFF BUT POWER STEERING LOCKED.UNABLE TO TURN WHEEL. CAR HAD TO BE TOWED TO…"~1,000 mi, complaint #1119639
    • "POWER STEERING GEAR FAILED WHILE DRIVING ON HIGHWAY. I NEARLY LOST CONTROL OF MY VEHICLE. VEHICLE HAS APPROXIMATELY 48K MILES, THIS SAME PART IS COVERED UNDER OTHER FORD FUSION RECALLS BUT NOT THIS SPECIFIC VIN. FORD DEALERSHIP QUOTED $2600 TO REPAIR."~48,000 mi, complaint #1466981
    • "POWER STEERING FAILURE WARNING CAME ON AND LOST POWER STEERING. CAR WAS STATIONARY WHEN THE WARNING CAME ON."~76,000 mi, complaint #1625149
    • "POWER STEERING FAILURE MESSAGE LIT UP ON DASH WHILE TRAVELING DOWN THE ROAD AT APPROX 40 MPH. POWER STEERING SEEMED FINE. AFTER PARKING THE CAR AND LEAVING IT SEVERAL HOURS, STARTED THE CAR AND MESSAGE CAME BACK AND CAR HAD NO POWER STEERING ASSIST. I WAS LUCK…"~105,000 mi, complaint #1557341
    • "AS SOON AS I STARTED IT THE POWER STEERING ASSIST FAULT LIGHT CAME ON. THEN THE COOLANT OVERHEATING WARNING CAME ON AND DE RATED THE VEHICLE. THEN I SHUT IT OFF. WAS IN MY DRIVEWAY "~231,310 mi, complaint #1724941
  12. #12

    transmission manual clutch

    3 stranded, 30 unsafe, 1 broken

    34
    incidents
    Typical range: 78,000–125,500 mi

    Median 100,000 mi, based on 32 reports (20% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE BUSHING CABLE FRACTURED AS SHE ATTEMPTED TO SHIFT THE GEAR FROM REVERSE INTO DRIVE. THERE WAS NO WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT HAD TO DRIVE THE VEHICLE BACKWARDS. TH…"~1,000 mi, complaint #1581733
    • "FORD HAS YET TO REMEDY A SOLUTION FOR THE TRANSMISSION CABLE SHIFTER ON THE FORD FUSION. MY VEHICLE SHIFTER IS IN THE PARK POSITION, HOWEVER, THE DASHBOARD DISPLAYS THAT THE CAR IN IN NEUTRAL. PREVIOUSLY, I HAD PARKED MY CAR, SHUT OF THE IGNITION AND EXITED. M…"~82,000 mi, complaint #1590482
    • "SHIFT LINKAGE CAME APART, THE CAR IS A 2013 BUT ISNT COVERED UNDER THE CURRENT RECALL FOR SOME REASON. THE CAR WAS STATIONARY"~100,000 mi, complaint #1538071
    • "FORD SHIFTER CABLE BUSHING RECALL MY FORD FUSION SE WAS MANUFACTURED AT THE HERMOSILLO STAMPING AND ASSEMBLY PLANT ON JANUARY 10, 2013 - 4 MONTHS BEFORE THE ACTIVE RECALL APPLIES TO THE SHIFTER CABLE BUSHING ON MAY 15, 2013. MY BUSHING CAME OFF AND IS FORD…"~124,000 mi, complaint #1517856
    • "MY FORD FUSION SHIFTER CABLE IS BROKE THERE IS A RECALL ON THIS ISSUE HOWEVER THE FORD DEALERSHIP IS TELLING ME THERE IS NO OPEN RECALL ON MY SPECIFIC CAR IM SO CONFUSED THIS IS NOT A COINCIDENCE PLEASE HELP!!!!"~170,000 mi, complaint #1683773
  13. #13

    engine head gasket

    28 unsafe

    28
    incidents
    Typical range: 69,000–119,500 mi

    Median 90,500 mi, based on 26 reports (41% had no usable mileage)

    • "FIRST PROBLEM WITH THE CAR WAS HAVING PROBLEMS WITH FIRST STARTING IT IN THE MORNING WITH IT ACTING AS IF IT WASNT GETTING GAS UNTIL I STEPPED ON THE ACCELERATOR WHILE IN PARK, DEALERSHIP CLAIMED IT WAS A CRACKED WATER PUMP. THEN THE CHECK ENGINE LIGHT CAME ON…"~17,850 mi, complaint #1224121
    • "RECALL #17S09 THIS HAS NOT HAPPENED BUT THERE HAS BEEN A RECALL SINCE I BELIEVE 3/17. OVERHEATING OF THE CYLINDER HEAD WHICH COULD CAUSE A FIRE UNDER THE HOOD. HAVE NOT HEARD ANYTHING FROM FORD ON THIS RECALL. IT SAYS THERE HAS BEEN NO REMEDY. SEEMS LIKE AN E…"~70,000 mi, complaint #1404034
    • "TOOK CAR IN FOR COOLANT SYSTEM RECALL MAY 8 TH , AFTER RECALL WAS DONE THE COOLANT LIGHT CAME ON SEVERAL TIMES AND HAD TO ADD COOLANT TO THE SYSTEM. JULY 10TH CAR OVERHEATED AND SHUT DOWN TOWED THE CAR TO FORD AND THEY SAID THEY DID NOT GET ALL THE AIR OUT THE…"~87,000 mi, complaint #1490747
    • "ENGINE CONTINUOUSLY USES COOLANT. IT NEEDS A NEW HEADGASKET KIT TO FIX THE ISSUE.IT IS CONTINUING TO GET WORSE. *TR"~115,000 mi, complaint #1663435
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT AN UNKNOWN SPEED, THE COOLANT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DUNCAN FORD LINCOLN (125 US-460 BUS, BLACKSBURG, VA 24060) W…"~161,000 mi, complaint #1668274
  14. #14

    seatbelt and pretensioner

    26 unsafe, 1 annoyance

    27
    incidents
    Typical range: 50,000–79,000 mi

    Median 62,500 mi, based on 30 reports (23% had no usable mileage)

    • "REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR"~32,620 mi, complaint #1103253
    • "REAR CENTER SEAT BELT GETS STUCK IN LOCKED AND WILL NOT RELEASE. TRAPPING OCCUPANT OR LOCKING THE 60 SEAT IN DOWN POSITION. MULTIPLE ONLINE COMPLAINTS WITHOUT RESOLUTION OR RECALL. MOST RESULTED IN SEAT BELT BEING CUT AND OWNER PAYING FOR IT. OUR VEHICLE WAS S…"~54,300 mi, complaint #1478142
    • "ON DECEMBER 5TH 2016 AT APPROXIMATELY 6:15, MY VEHICLE WAS INVOLVED IN A VIOLENT REAR END ACCIDENT. A 1980 STEEL PICK UP RAN INTO THE BACK OF MY STATIONARY 2013 FORD FUSION. CAUSING MAJOR REAR END DAMAGE AND PHYSICAL INJURY TO THE OCCUPANTS OF THIS STATIONARY…"~62,452 mi, complaint #1362580
    • "RECALL: SEAT BELT ASSEMBLIES THAT DO NOT ADEQUATELY RESTRAIN THE OCCUPANT IN A CRASH CAN INCREASE THE RISK OF INJURY. CAR ACCIDENT. HIT FROM BEHIND AND THE DRIVER SEATBELT CAME APART"~79,000 mi, complaint #1420307
    • "The contact owns a 2013 Ford Fusion The contact stated while driving at an undisclosed speed, the contact became aware that one of the passengers was unable to properly engage their seat belt. The contact stated the seat belt remained locked and could not be r…"~136,179 mi, complaint #1993530
  15. #15

    brake hydraulics

    24 unsafe, 1 annoyance

    25
    incidents

    Commonly reported, insufficient mileage data - n=20, median 55,500 mi, no reliable range below 25 reports.

    • "WHILE I STARTED REVERSING TOWARDS MY DRIVEWAY ENTRANCE MY VEHICLE GOT COMPLETELY PARALYZED AS I CHANGED GEARS FROM DRIVE TO REVERSE, MY STEERING WHEEL, BRAKES AND SHIFT GEAR STOPED RESPONDING, I MANAGED TO CAREFULLY MOVE MY CAR TO A SAFETY LOCATION BUT I WAS I…"~41,500 mi, complaint #1592887
    • "The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic light she depressed the brake pedal, the vehicle did not slow and she crashed into the rear end of the vehicle in front of her. The contact sta…"~61,452 mi, complaint #1887730
    • "I CALLED FORD BEFORE AND THE GUY ON THE PHONE SAID THAT THE RECALL WAS VIN SPECIFIC AND MY VIN HAD NOT BEEN INCLUDED. ALTHOUGH, THE SAME ISSUES THEY ARE SAYING IS HAPPENING IS HAPPENING WITH MY CAR RIGHT NOW. I PUT IT IN PARK IT DRIVES, I DO USE MY EMERGENCY…"~117,000 mi, complaint #1597542
    • "The contact owns a 2013 Ford Fusion. The contact stated that while her son was driving at an undisclosed speed, the brake pedal was depressed; however, the brakes became inoperable. The brake pedal was depressed all the way to the floorboard for the vehicle to…"~122,385 mi, complaint #2238825
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SLIPPED AND JERKED WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO…"~160,000 mi, complaint #1627596
  16. #16

    seat mechanism

    11 unsafe, 7 broken, 2 annoyance

    20
    incidents

    Commonly reported, insufficient mileage data - n=20, median 57,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE SEAT BELTS IN THE REAR SEATS WERE MALFUNCTIONING AND PREVENTED ONE OF THE REAR SEATS FROM BEING RAISED IN AN UPRIGHT POSITION. FORD & LINCOLN OF SMITHTOWN ([REDACTED ADDRESS], ST JAMES, NY 11…"~10,000 mi, complaint #1539434
    • "WHILE TRYING TO BUCKLE IN A CHILD IN THE BACK SEAT WHILE CAR WAS STATIONARY, THE CENTER REAR SEAT BELT GOT STUCK AND COULDN'T BE USED. LOWERED BACK SEAT TO SEE WHAT WAS THE PROBLEM AND SEAT GOT STUCK IN LOWERED POSITION BECAUSE SEAT BELT WAS LOCKED/STUCK. EXAM…"~51,150 mi, complaint #1379256
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. AFTER LOWERING THE REAR SEAT TO PLACE AN ITEM IN THE TRUNK OF THE VEHICLE, THE CONTACT WAS UNABLE TO RAISE THE REAR SEAT OR RETRACT THE SEAT BELT. THE VEHICLE WAS TAKEN TO WYATT JOHNSON FORD ([REDACTED ADDRESS], NASHVIL…"~59,950 mi, complaint #1477019
    • "SEAT BELT LOCKS WHEN FOLDING DOWN REAR SEAT BACK MAKING THE SEAT AND SEATBELT UNUSABLE. THIS OCCURS WHEN STATIONARY AND ALSO WHEN IN MOTION. AND, IT HAPPENS EVERY TIME."~93,300 mi, complaint #1688292
    • "THE REAR MIDDLE SEAT BELT LOCKS UP WHEN THE SEAT IS TILTED DOWN AND DRIVEN A COUPLE OF MILES. THIS DOESN'T LET THE REAR SEAT TO COME BACK UP. THE ONLY WAY TO RELEASE IT IS TO COMPLETELY DISASSEMBLE THE SEAT AND THE SEAT BELT EVERY TIME. USERS UNBOLTING AND BOL…"~120,000 mi, complaint #1602685
  17. #17

    wheel or rim

    16 unsafe, 1 broken, 3 annoyance

    20
    incidents

    Commonly reported, insufficient mileage data - n=15, median 60,000 mi, no reliable range below 25 reports.

    • "WAS TOLD THAT I NEEDED TO REPLACE MY LUG NUTS BECAUSE OF SWELLING. MY TIRES HAVE NOT BEEN ROTATED BECAUSE FORD CLAIMS THEY CANNOT GET THE NUTS OFF. WAS TOLD TO GO BUY FROM PEP BOYS. THEY DO NOT HAVE THE NUTS FOR MY VEHICLE. IF FORD KNEW ABOUT THIS DEFECT WHY…"~26,000 mi, complaint #1622577
    • "I TOOK MY 2013 FORD FUSION IN FOR THE REGULAR SERVICE AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. AFTER SERVICE WAS COMPLETED (OIL CHANGE AND TIRE ROTATION), I WAS NOTIFIED THAT EACH WHEEL HAS "SWOLLEN LUG NUTS;" ALL LUG NUTS WERE SWOLLEN. FROM WHAT I UND…"~43,061 mi, complaint #1287631
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION THE CONTACT STATED THAT THE VEHICLE WAS DRIVEN TO THE DEALER TO HAVE ALL FOUR TIRES ROTATED. IT WAS EXTREMELY DIFFICULT FOR THE MECHANIC TO REMOVE THE LUG NUTS; THEREFORE, ALL TWENTY LUG NUTS WERE REPLACED. THE MANUFACTU…"~60,000 mi, complaint #1344587
    • "THE ALUMINIUM LUG NUT CAPS SWELL SO THE LUG WRENCH SUPPLIED WITH THE CAR CAN NOT REMOVE THE LUG NUTS. TOW TRUCK COULD NOT REMOVE THEM SO CAR HAD TO BE TOWED TO DEALER, SHORT-REDMOND 1916 JACKSBORO PK. LAFOLLETTE, TN 37766, [REDACTED PHONE], WWW.SHORT-REDMONDF…"~77,988 mi, complaint #1350972
    • "THE LUG NUTS SWELLED CAUSING US TO HAVE TO PURCHASE A SPECIAL TOOL TO REMOVE THEM AND THEN TO REPLACE ALL OF THE LUG NUTS TO PREVENT ANY MORE ISSUES. THIS IS A WELL KNOWN ISSUE WITH FORD, WHO WILL NOT CORRECT THE PROBLEM. THERE WAS A LAWSUIT ON THIS."~120,000 mi, complaint #1592576
  18. #18

    backup camera

    10 unsafe, 5 annoyance

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "WHEN IN REVERSE BACKUP CAMERA SOMETIMES JUST STAYS ON THE MAIN SCREEN, SOMETIMES TURNS BLACK AND THEN MESSAGE BACKUP CAMERA UNAVAILABLE CHECK WITH DEALERSHIP, SOMETIMES SEEMS LIKE PICTURE IS DISPLAYING BACKWARDS AND SOMETIMES IT WORKS FINE."~62,500 mi, complaint #1579990
    • "POORLY DESIGNED SEAL AROUND BACK-UP CAMERA HOUSING ALLOWS MOISTURE INTO HOUSING, SENDS FAULTY SIGNAL TO ENGINE WHEN VEHICLE IS STARTED AND SHIFTED TO REVERSE ULTIMATELY SHUTTING DOWN THE ENGINE. THIS DOES NOT HAPPEN 100% OF TIME, BUT IT IS CONCERNING. USUALLY…"~75,000 mi, complaint #1485606
    • "The contact owns a 2013 Ford Fusion. The contact stated while shifting to reverse(R), the message “Contact Manufacturer” was displayed on the screen. Additionally, the camera screen went black. The vehicle was not diagnosed or repaired by an independent mechan…"~100,000 mi, complaint #1915459
    • "THE BACKUP CAMERA ON MY FUSION HAS BEEN FAILING TO FUNCTION PROPERLY THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHILE DRIVING IN THE CITY AS WELL AS ON THE HIGHWAY. WHEN IN REVERSE THE SCREEN GOES BLACK OR HAS MULTIPLE SQUIGGLY LINES GOING ACROSS THEN AN ERROR…"~132,000 mi, complaint #1705915
    • "The contact owns a 2013 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen, creating a visibility hazard for the driver. The cause of the failure was not yet been determined. The manufacturer and loca…"~142,000 mi, complaint #2106550
  19. #19

    wiring harness

    1 stranded, 12 unsafe, 2 annoyance

    15
    incidents
    Typical range: 34,000–108,000 mi

    Median 52,500 mi, based on 26 reports (10% had no usable mileage)

    • "VEHICLE WAS PARKED (OUT OF TOWN WEEKEND) WHEN STARTING UP TO GO HOME IT TOTALLY SHUT DOWN, LIGHT CAME STATING SOMETHING ABOUT COOLANT TEMPERATURE AND I HAD NO POWER WHAT SO EVER. GOT TOWED TO FORD, ONLY HAD VEHICLE SINCE FEB. 2017, SAUDERED AND RECONNECTED SO…"~20,000 mi, complaint #1386355
    • "WHEN THE CAR IS TURNED ON, THE CAR FLASHES THE "CHECK CHARGING SYSTEM" MESSAGE ONCE THE CAR STARTS MOVING. WITH OK PRESSED, THE BATTERY WARNING LIGHT REMAINS ILLUMINATED. AS I DRIVE, THE VEHICLE MAY: ILLUMINATE THE AIRBAG WARNING LIGHT - HAVE ALL RADIO FUNCTIO…"~35,600 mi, complaint #1374334
    • "I WAS DRIVING DOWN THE STREET. MY CAR HAD NO SIGNS OF TROUBLE. SUDDENLY SMOKE STARTED COMING FROM THE HEAT VENTS ON THE DASH. I WAS ABLE TO PULL INTO A PARKING LOT AND GET OUT OF THE VEHICLE. AT THIS TIME I SAW FLAMES COMING OUT FROM UNDER THE HOOD. I CALLED 9…"~60,000 mi, complaint #1535020
    • "WHILE DRIVING ALL ELECTRICAL COMPONENTS WILL GO ON AND OFF, INCLUDING PUT NOT LIMITED TO WINDOWS, LOCKS, RADIO, HEATING/AC, AND DASH GAUGES. THE MECHANIC HAD THE VEHICLE FOR APPROX 2 MONTHS AND COULD NOT SOLVE THE ISSUE. A FORD TECH EVEN LOOKED AT THE CAR AND…"~130,000 mi, complaint #1679598
    • "THE DASH LIT UP NOTIFYING OF A PARKING BRAKE ERROR WHILE DRIVING. GOT HOME, PARKED CAR, TURNED CAR OFF. WENT INSIDE FOR ABOUT TWO MINUTES. WHEN CAME BACK OUTSIDE, THERE WAS SMOKE ROLLING OUT OF THE WINDOW. PUT FIRE OUT. AFTER EXAMINING, THE FIRE APPEARED TO HA…"~176,000 mi, complaint #1704673
  20. #20

    evap system

    11 unsafe, 3 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=15, median 77,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT A STOP LIGHT, THE VEHICLE SHUT OFF. WHEN THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL, THE VEHICLE MOVED BACKWARDS. THE "RUN POWER ACTIVE" LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER A COUPLE OF MINUTES…"~39,295 mi, complaint #1280380
    • "CHECK ENGINE LIGHT CAME ON. USED CODE CHECKER TO INVESTIGATE AND CAME UP WITH CODE P144C. ENDED UP HAVING TO DO WITH THE CANISTER PURGE VALVE AND IT HAD TO BE REPLACED. COST - $326.04 REPAIRS COMPLETED AT WRAY FORD, [REDACTED ADDRESS], BOSSIER CITY, LA [REDA…"~55,000 mi, complaint #1448605
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FAILURE CODES REGARDING EVAPORATIVE SYSTEM LEAK, POWER TRAIN (FUEL AND AIR METERING) AND POWER TRAIN (AUXILIARY EMISSION CONTROL) WERE ILLUMINATED. THE CONTACT CALLED AN INDEPENDENT MECHANIC…"~77,000 mi, complaint #1589532
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 70 MPH THE INDICATOR LIGHT INDICATED THAT THE TRANSMISSION WAS IN PARK WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE LOST POWER AND SHUT OFF. THE DEALER DIAGNOSED THAT THE PROBLEM WAS CAUSED BY A D…"~105,000 mi, complaint #1659407
    • "The contact owns a 2013 Ford Fusion. The contact stated while driving 72 MPH, the vehicle began shaking and then stalled. The vehicle was able to restart after the fifth attempt and the check engine warning light illuminated. The vehicle was taken to an indepe…"~197,000 mi, complaint #1888494
  21. #21

    lighting exterior

    7 unsafe, 7 annoyance

    14
    incidents

    Commonly reported, insufficient mileage data - n=16, median 51,000 mi, no reliable range below 25 reports.

    • "WHETHER MOVING OR STATIONARY, THE VEHICLE TURN SIGNAL WILL INTERMITTENTLY TURN OFF AFTER 1 OR 2 BLINKS BEFORE THE STEERING WHEEL IS MOVED. THIS SEEMS TO BE A RANDOM BUT DANGEROUS PROBLEM IN TRAFFIC. DEALER CLAIMS NOT TO BE ABLE TO REPLICATE THIS PROBLEM BUT T…"~1,000 mi, complaint #1237381
    • "I WAS DRIVING ON THE BLUE RIDGE PARKWAY ON A SUNNY DAY. MY HEADLIGHTS WERE SET AT "AUTO." THIS SELECTION AUTOMATICALLY TURNS MY HEADLIGHTS FROM DAYLIGHT RUNNING LIGHTS TO FULL HEADLIGHTS BASED ON THE AMOUNT OF LIGHT OUTSIDE. I ENTERED ONE OF THE MANY TUNNELS…"~22,000 mi, complaint #1121053
    • "ONE OF THE HEADLAMPS WENT OUT 2 YEARS AGO AND IT IS DEALER ONLY REPAIR FOR $250."~45,000 mi, complaint #1357737
    • "HEADLIGHTS GOING OUT SO OFTEN! YOU NEED TO REMOVE THE BUMPER IN ORDER TO ACCESS SWITCHING THESE BULBS. THIS IS COSTLY IN LABOR AND FORD OEM PARTS. WHEN ONE HEADLIGHT GOES OUT IT TRIGGERS THEM ALL TO GO OUT. VERY DANGEROUS IF ON A ROAD TRIP OR DRIVING AT NIGHT.…"~60,000 mi, complaint #1450247
    • "LOW BEAM HEAD LIGHT PASSENGER SIDE HAS DIMMED REFLECTIVE SURFACE APPEARS CLOUDY AS PER RECALL 12C27 WAS ORIGINATED TO ADDRESS, THIS VEHICLE CONFORMS TO THIS RECALL'S MANUFACTURE DATE OF OCTOBER 04-2012 AND AT THE AFFECTED FACILITY OF HERMOSILLO, MEXICO, THE DE…"~130,000 mi, complaint #1229247
  22. #22

    steering column

    14 unsafe

    14
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I HAVE A 2013 FORD FUSION 1.6L SE THAT I HAVE HAD TO TAKE BACK TO LOCAL DEALER TO HAVE THEM RETIGHTEN THE STEERING WHEEL BOLT. THE STEERING WHEEL STARTED TO BECOME LOOSE AND MOVING SIDE TO SIDE AND UP AND DOWN. THEY SAID THAT THE BOLT WAS VERY LOOSE AND HAD TO…"~45,000 mi, complaint #1420223
    • "THE BOLT HOLDING THE STEERING WHEEL TO THE COLUMN LOOSENED UP CAUSING THE WHEEL TO BECOME LOOSE AND WOBBLE CAUSING PLAY IN THE STEERING. IT LOOSENED GRADUALLY OVER TIME."~66,000 mi, complaint #1661466
    • "STEERING WHEEL IS CONSTANTLY COMING LOOSE. I AM ABLE TO TIGHTEN IT MYSELF, VUT WITHIN A COUPLE OF DAY IT IS LOOSE AGAIN. I JUST TRIED TO TURN INTO MY LOCAL WALGREENS AND THE STEERING WHEEL CAME OFF THE BOLT COMPLETELY AND JUST SPUN. I HAD NO CONTROL OF THE VEH…"~81,000 mi, complaint #1451886
    • "IT HAS BEEN REPORTED THAT 2014-2018 FORD FUSION STEERING WHEEL CAN COME LOOSE AND IN SOME CASES DETACH WHILE DRIVING. I'D LIKE TO REPORT THAT MY 2013 FUSION TITANIUM IS ALSO EXPERIENCING A LOOSE STEERING WHEEL THAT'S PROGRESSIVELY GETTING LOOSER. IT HAS NOT D…"~98,500 mi, complaint #1455180
    • "MY 2013 FORD FUSIONS AUTOMATIC STEERING CABLE BUSHING FELL OUT WHILE I WAS IN LINE AT THE BANK. I WAS UNABLE TO MOVE MY VEHICLE AND HAD IT TOWED. WE LOOKED AT RECALLS ON 1/7/2019 AND FOUND A RECALL BUT NOT SPECIFIC TO MY VIN NUMBER. HOW CAN THE SAME THING HAPP…"~130,000 mi, complaint #1529524
  23. #23

    throttle and pedal

    14 unsafe

    14
    incidents

    Commonly reported, insufficient mileage data - n=21, median 64,000 mi, no reliable range below 25 reports.

    • "THERE IS CURRENTLY A CONSUMER SATISFACTION PROGRAM (13N03) IN WHICH FORD HAS EXTENDED THE WARRANTY ON THE ELECTRONIC THROTTLE BODY ON CERTAIN VEHICLES. I HAVE BEEN EXPERIENCING ISSUES WITH MY ELECTRONIC THROTTLE BODY AND DISCOVERED THAT MY VEHICLE IS NOT COVER…"~8,900 mi, complaint #1447785
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL FRACTURED WITHOUT WARNING. THE VEHICLE WAS TOWED TO COURTESY FORD LINCOLN ([REDACTED ADDRESS], ALTOONA, PA 16602) WHERE IT WAS DIAGNOSED THAT THE ACCELERATOR ASSE…"~26,500 mi, complaint #1472628
    • "THE ELECTRONIC THROTTLE CONTROL CAUSES THE CAR IDLE TO DROP AND THE ACCELERATOR TO BECOME UNRESPONSIVE. THIS CAUSES THE CAR TO STALL. THIS HAS HAPPENED TO ME MULTIPLE TIMES IN HEAVY TRAFFIC. THIS HAS BEEN GOING ON FOR A COUPLE MONTHS AND IS BECOMING MORE FREQ…"~58,000 mi, complaint #1345884
    • "I OWN A 2013 FORD FUSION WITH 94,000 MILES ON IT. I WAS DRIVING TO WORK ON A ONE LANE ROAD AND THE GAS PEDAL BECAME UNRESPONSIVE. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG PRIOR TO THE LOSS OF ACCELERATION CONTROL. I HAD NO CONTROL OVER ACCELERATION/THR…"~94,063 mi, complaint #1416887
    • "I'LL MAKE IT SHORT. I'M EXPERIENCING THE FAILING THROTTLE BODY THAT FORD HAS ISSUED A CUSTOMER SATISFACTION PROGRAM FOR, INCLUDING 2013 FUSIONS. THERE'S ARTICLES ALLOVER GOOGLE COVERING THIS TOPIC AND IM SURE THE NHTSA HAS HEARD OF IT BECAUSE THEY WERE PURSUIN…"~130,000 mi, complaint #1365408
  24. #24

    wiper and washer

    10 unsafe, 3 broken

    13
    incidents

    Commonly reported, insufficient mileage data - n=11, median 48,500 mi, no reliable range below 25 reports.

    • "I WAS DRIVING ON THE HIGHWAY AND IT STARTED TO RAIN HEAVILY. THE WIPERS AT HIGH SPEED WERE NOT CLEARING THE RAIN EFFECTIVELY AND IT WAS HARD TO SEE ANYTHING ON THE ROAD. I ALMOST HAD AN ACCIDENT WITH A CAR MERGING FROM A RAMP ON THE HIGHWAY AND I COULDN'T TELL…"~1,000 mi, complaint #1019675
    • "THE DRIVER SIDE WIPER STOPPED WORKING AT 37900 MILES. *TR"~37,900 mi, complaint #1154240
    • "WINDSHIELD WIPERS. WIPERS ARE WAY TO SLOW. IN THE RAIN IT IS SUPER HARD TO SEE AND YOU HAVE NO VISIBILITY. ALL YOU COULD DO IS PULL OVER, WHICH IS MOST OF THE TIME INCONVENIENT OR HOPE THAT YOU DON'T GET IN A ACCIDENT. EVEN MODERATE RAIN IS HARD SEE. ITS…"~48,300 mi, complaint #1313209
    • "ABOUT A YEAR AFTER OWNING THE VEHICLE THE WINDSHIELD WIPERS STOPPED WORKING PROPERLY. IT STARTED AS AN INTERMITTENT PROBLEM AND TURNED INTO THEM NOT WORKING AT ALL. THIS HAS HAPPENED AFTER THE DEALER WARRANTY RAN OUT SO NATURALLY THEY WOULD NOT ACCEPT THE ISSU…"~104,000 mi, complaint #1693308
    • "I WAS DRIVING ON THE HIGHWAY TO TAKE MY DAUGHTER TO THE DOCTOR WHEN MY WINDSHIELD WIPERS STOP MOVING."~120,000 mi, complaint #1548731
  25. #25

    battery and charging

    2 stranded, 9 unsafe, 1 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=13, median 50,000 mi, no reliable range below 25 reports.

    • "THIS IS THE THIRD TIME THE 12 VOLT BATTERY HAS DIED WHILE THE CAR HAS BEEN SITTING FOR 24 HOURS OR MORE. THE FUSION ENERGI TITANIUM WAS IN THE SHOP FOR 10 DAYS AND THE DEALER FINALLY REPLACED THE BATTERY AFTER RUNNING EXTENSIVE TESTS. EACH TIME THIS HAPPENS, T…"~4,900 mi, complaint #1001539
    • "RETURNED HOME FROM AN HOUR TRIP AND PULLED INTO MY DRIVEWAY. TURNED OFF THE CAR, WENT INSIDE, CAME OUT 30 MINS LATER, ATTEMPTED TO START THE CAR AND DEAD SILENCE. RADIO AND ALL OTHER ELECTRICAL COMPONENTS WERE STILL WORKING. CHECKED THE ODB WITH AN ODB READER…"~36,845 mi, complaint #1246477
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY IN HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE BATTERY W…"~50,000 mi, complaint #1409978
    • "THE BATTERY DIES AFTER THE CAR IS OFF AND PARKED FOR 1-2 DAYS. I HAVE REPLACED THE BATTERY TWICE IN 2 YEARS AND HAVE THE SAME PROBLEM. IT IS A DEFECT WITH SYNC WITH MY FORD MODULE. ONCE DUE TO THIS THE CAR DIED WHILE DRIVING AND I AM AFRAID IT COULD HAPPEN AGA…"~52,000 mi, complaint #1658302
    • "I HAD MY VEHICLE FOR 6 MONTHS WITHIN THE 6 MONTHS I HAD THE ALTERNATOR, WATER PUMP, 2 COOLANT LEAKS FIXED, SPARK PLUGS, DRIVER SEAT, BATTERY, TIMING BELT, AND NOW A UNDIAGNOSED PROBLEM THAT IS TAKING 2 WEEKS AND IT IS CURRENTLY IN THE SHOP. THESE ALL HAPPENED…"~86,000 mi, complaint #1670939
  26. #26

    control module

    12 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=16, median 47,000 mi, no reliable range below 25 reports.

    • "I AM LEASING MY CAR BRAND NEW. I WENT TO GET IN IT TO GO TO WORK AND I HAD A FEW OF THE SENSOR/WARNING LIGHTS COME UP (ALS, AIRBAG, OIL, AND MORE). IT EVENTUALLY WENT OFF THROUGHOUT THE DAY. THE FOLLOWING DAY I WENT TO START IT AND IT HESITATED AND THEN WENT C…"~19,500 mi, complaint #1103375
    • "WHEN RETURNING TO VEHICLE I NOTICED THE MY FORD TOUCH RADIO WAS STILL ON. WENT TO DRIVE AWAY IN CAR AND POWER STEERING FAILED TO WORK. ALL TURN SIGNAL INDICATORS FAILED TO WORK AS I DROVE AWAY. THE DEFROST, HEATING, AND COOLING CONTROLS FAILED TO WORK. THE…"~34,000 mi, complaint #1149241
    • "I WAS DRIVING ON THE FREEWAY, AND FOR 2-3 SECONDS THE DASH, INSTRUMENT CLUSTER, CLIMATE AND ENTERTAINMENT CONTROLS WENT DARK AND GAVE NO READINGS. THEN THE CAR CHIMED LIKE IT DOES AT STARTUP AND THE CONTROLS AND SPEEDOMETER CAME BACK. "~49,000 mi, complaint #1218212
    • "MY 2013 FORD FUSION IS EXPERIENCING AN ISSUE WITH THE CLIMATE CONTROL SYSTEM AND THE WINDOW CONTROLS. I HAVE LOST COMMUNICATION WITH THE 'FRONT CONTROL INTERFACE MODULE', 'DOOR CONTROL MODULE A', AND 'DOOR CONTROL MODULE B'. WHEN THIS HAPPENS, MY ECM DISPLAYS…"~58,810 mi, complaint #1487135
    • "THE VEHICLE HAS AN ELECTRICAL GLITCH AND WHEN ATTEMPTING TO PARK THE CAR IT WILL SHOW AS PARK BUT WILL ACTUALLY SLIP INTO NEUTRAL AND ROLL FORWARD OR BACK IF IN A SLIGHT HILL. ALSO AN MANUFACTURING ERROR IS CAUSING THE CAR TO ABRUPTLY STOP WHILE ON DRIVING. TH…"~100,000 mi, complaint #1543432
  27. #27

    stability and traction control

    12 unsafe

    12
    incidents
    Typical range: 0–99,000 mi

    Median 50,000 mi, based on 25 reports (7% had no usable mileage)

    • "DRIVING ON RT 17 NORTHERN VA A WARNING CAME UP TO SERVICE STABILITY CONTROL. I WAS ABLE TO PULL OFF THE INTERSTATE AND CALLED FORD. AFTER TURNING OF THE CAR I LOST ALL POWER STEERING. I WAS TOWED INTO A FORD DEALER THE COST OF THE REPAIR $2140. FORD PAID $1000…"~30,400 mi, complaint #1336600
    • "SERVICE ADVANCE TRAC, TRACTION CONTROL, ABS, AND STEERING ASSIST FAULT LIGHTS ALL COME ON RANDOMLY AND IT BECOMES EXTREMELY HARD TO STEER. WHEN THIS IS GOING ON, THE LANE KEEPING SYSTEM DOES NOT WORK AND THE TURN SIGNAL NEEDS SHUT OFF AFTER EVERY TURN. HAVING…"~50,000 mi, complaint #1612676
    • "I HAD STARTED MY CAR ONE MORNING AND NOTICED SOME "DUMMY" LIGHTS HAD NOT GONE OFF. I THEN GOT A NOTICE ABOUT "HILL SIDE ASSIST NOT AVAILABLE" THAT WAS WEIRD AS I WAS ON A FLAT SURFACE. THEN I ALSO GOT A NOTIFICATION THAT SAID "SERVICE ADVANCETRAK". THE WARNING…"~91,000 mi, complaint #1719564
    • "TAKAT RECALL: DRIVING CAR WARNING LIGHT COMES ON THEN OFF TOO FAST TO SEE WHAT WARNING IS. WHILE DRIVING ON A STREET, CAR TRIES TO STOP ON OWN LIKE HITTING BRAKES WHICH I AM NOT."~96,453 mi, complaint #1541128
    • "ADVANCE TRACK, ABS, TRACTION CONTROL, BLINDSPOT, ALL LIGHT UP ON DISPLAY. WHEN ACCELERATING CAR IT MAKES A STALLING JERKING MOTION. FREQUENTLY WHEN APPLYING THE BRAKES IT'S JUMPING FORWARD AND MAKING LOUD NOISES. ALSO WHEN RELEASING BREAKS, IT MAKES A SPRING L…"~125,000 mi, complaint #1630842
  28. #28

    power windows and locks

    10 unsafe, 1 broken

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "I RENTED A 2013 FUSION TO TAKE MY SON BACK TO COLLEGE. ON THE WAY HOME I HEARD A NOISE UNDER THE CAR , I PULLED INTO A PARKING LOT PLACED THE CAR IN PARK BUT LEFT IT RUNNING . AS I WAS BENT DOWN LOOKING BENEATH THE CAR IT WENT INTO REVERSE AND STARTED ACCELERA…"~16,500 mi, complaint #1105036
    • "PASSENGER SIDE DOOR WILL NOT LOCK, CAME OPEN WHILE TURNING A CORNER AND WOULD NOT LOCK MANUALLY OR WITH KEY FOB"~42,000 mi, complaint #1295900
    • "I GOT RECALL ON DOOR LOCKS TOOK IN 2016 AND DOOR CAME OPEN OCT. 12 2018 THEY WANT ME TO PAY TO GET LOCK FIX"~51,000 mi, complaint #1509081
    • "TAKATA RECALL DOOR LOCK IS STAYING UNLOCK WHILE DRIVING DOWN THEROAD"~83,178 mi, complaint #1498564
    • "2013 FORD FUSION DOOR LOCKS. LAT YEAR 2017, I RECEIVED A RECALL NOTICE ON THE ABOVE VEHICLE FOR "DOORS OPENING BY THEMSELVES WHILST DRIVING. WELL, JUST PRIOR TO GETTING THE LOCKS REPLACED, MY REAR PASSENGER DOOR FLEW OPEN UPON TURNING A CORNER ON A BUSY MAI…"~90,740 mi, complaint #1481918
  29. #29

    acceleration loss or hesitation

    8 unsafe

    8
    incidents

    Commonly reported, insufficient mileage data - n=18, median 17,000 mi, no reliable range below 25 reports.

    • "OK, I TRADED IN MY 2009 FUSION 6 CYL FOR THE 2013 1.8 ECCO BOOST. OBVIOUSLY WHEN I TEST DROVE IT I DROVE UNDER NORMAL CONDITIONS. AT ANY RATE, WHEN YOU NEED TO PASS AND STEP ON THE GAS PEDAL THE CAR HESITATES AND SEEMS TO HAVE NO POWER AT ALL. THE GAS MILIAGE…"~9,010 mi, complaint #979575
    • "WHILE DRIVING NORTH ON I-25 WITH CRUISE CONTROL SET AT 75MPH, SUDDENLY THE VEHICLE STOP FORWARD ACCELERATION AND INSTANTLY BEGAN DECREASING SPEED. IMMEDIATELY, I STEPPED ON THE ACCELERATOR TO NO AVAILABLE POWER. THE ENGINE REFUSED TO COMMUNICATION WITH THE A…"~13,900 mi, complaint #1048752
    • "ON MULTIPLE OCCASIONS MY CAR HESITATED AND STALLED, USUALLY WHEN JUST TAKING OFF OR PULLING OUT INTO INTERSECTIONS. IT HAS NEVER DONE THIS WHILE SITTING AT IDLE AND ONLY ONCE WHILE DRIVING HIGHWAY SPEED. SOMETIMES THE CHECK ENGINE LIGHT DOES NOT COME ON AND…"~55,000 mi, complaint #1358699
    • "CAR GOES INTO LIMP MODE AND WONT ACCELERATE. SOMETIMES CLEARED WITH ENGINE RESTART. THEN IT GOT WORSE AND THROTTLE WOULD NOT ACCELERATE ENGINE AT ALL. CAR WAS TOWED TO FORD DEALERSHIP. BAD THROTTLE BODY DIAGNOSED. OVER 800.00 TO FIX. I SEE A LOT OF COMPLAINTS…"~72,000 mi, complaint #1396685
    • "The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, while driving at slow speeds, the vehicle suddenly stalled. After rest…"~105,000 mi, complaint #1894127
  30. #30

    fuel pump

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "WE HAVE HAD OUR 2103 FUSION NOW FOR 2 MONTHS. 1 WEEK AFTER HAVING THE CAR IT BEGAN TO MAKE A HUMMING NOISE AROUND THE GAS TANK AREA, THEN WHEN YOU SLOWED DOWN FOR A RED LIGHT THE CAR WOULD STALL AND BE HARD TO START BACK. SENT THE CAR BACK TO THE DEALERSHIP TO…"~53,000 mi, complaint #1306619
    • "MY VEHICLE HAS BEEN STALLING OUT AFTER FUELING, AS WELL AS IN HEAVY TRAFFIC, AND AT RED LIGHTS. I TOOK IT TO THE SHOP, AND THE DIAGNOSTICS INDICATING IS WAS "LOW FUEL PRESSURE" READING, SO THEY REPLACED THE FUEL PUMP. TWO DAYS LATER, I FILLED UP WITH GAS…"~70,000 mi, complaint #1449691
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL PUMP HAD LOW PRESSURE. THE VEHICLE CONSTANTLY HESITATED THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED RANDOMLY SEVERAL TIMES. THE MANUFACTURER ADVISED THE CON…"~87,000 mi, complaint #1341086
    • "CODE P0087 FUELRAIL/SYSTEM PRESSURE TOO LOW"~102,000 mi, complaint #1635441
  31. #31

    parking brake

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE PARKED VEHICLE (2013 FORD FUSION) WAS FACING NORTHEAST (ON THE SIDE STREET OF MY HOME) WHEN I ENTERED ATTEMPTING TO MOVE IT FROM THE STREET INTO MY DRIVEWAY. AS I MADE A SLIGHT U-TURN, I NOTICED MY DAD HAD FALLEN ONTO THE GRASS AT THE CURB WHERE HE WAS SIT…"~39,950 mi, complaint #1503139
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT INADVERTENTLY STARTED TO ROLL AWAY. THE CONTACT HAD TO FORCEFULLY DEPRESS THE BRAKE PEDAL, BUT IT FAILED TO STOP THE VEHICLE. THE EMERGENCY BRAKE HAD TO BE ENGAGED IN ORDER…"~65,000 mi, complaint #1488216
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE PARKED, THE VEHICLE ROLLED AWAY. THE CONTACT STATED THAT THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MAD…"~90,000 mi, complaint #1485569
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE ON A DECLINE, THE SHIFT SELECTOR WAS PLACED IN THE PARK POSITION; HOWEVER, THE VEHICLE STARTED TO ROLL BACKWARDS. THE CONTACT DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE AND SET TH…"~92,000 mi, complaint #1503829
    • "04-AUG-2018 PARKED CAR IN DRIVEWAY. 05-AUG-[REDACTED ADDRESS] CALLED AND INFORMED ME THAT CAR HAD ROLLED DOWN AND STRUCK TRUCK. INVESTIGATED AND FOUND 2013 FORD FUSION HAD STRUCK FORD RANGER. FUSION WAS STILL IN PARK AND REMAINED IN PARK EVEN WITH MOTOR RUNNI…"~92,250 mi, complaint #1491568
  32. #32

    brake pads and rotors

    3 unsafe, 2 broken, 1 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "PREMATURE AND SUDDEN REAR BREAK FAILURE OF BOTH PASSENGER AND DRIVER SIDE: SINCE PURCHASE CAR SHOWED MODERATE VIBRATION UPON HEAVY BREAKING BUT APPEARED TO FUNCTION NORMALLY PRIOR TO TOTAL REAR BRAKE FAILURE. A SUDDEN SCREECHING NOISE SHOWED UP COMPING FROM TH…"~18,900 mi, complaint #1427028
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE REAR BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE CONTACT WAS CONCERNED THAT THE REAR BRAKE PADS…"~22,000 mi, complaint #1373332
    • "REAR BRAKES NEED REPLACEMENT AT ONLY 22,500 MILES. ALTHOUGH HAVING BEEN THE SUBJECT OF AN OWNER COMPLAINT DURING THE WARRANTY PERIOD, THE DEALER REFUSES TO TAKE ANY POSITIVE ACTION AND STATES THEY ARE A CONSUMABLE ITEM."~22,500 mi, complaint #1445419
    • "THE BRAKES ON MY 2013 FORD FUSION TITANIUM HAD BEEN IMPROPERLY "PULSING" FOR SOME TIME. BROUGHT CAR TO MY MECHANIC TO CHECK BRAKES ~7/31/15. HE FOUND THAT REAR CALIPERS, PADS AND ROTORS WERE ESSENTIALLY TOTALLY WORN WHILE FRONT BRAKES WERE FINE AND SHOWED MIN…"~26,000 mi, complaint #1206475
  33. #33

    abs module

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "MY ABS KEEP COMING ON IT GIVES THREE WARNING. CHECK ADVANCE TRACTION, NO HILL SIDE START. IT CLEAR ONCE LIGHT GO OFF. THE BRAKE THUMP. THEIR IS A SPRING NOISE THE STEERING BECOME BIND UP. THIS HAPPEN AFTER THE CAR MOVES ANY DISTANCE WHEN IT IS DECIDE TO."~94,700 mi, complaint #1365006
    • "WHILE DRIVING THE VEHICLE ON A MAIN CITY STREET (STRAIGHT AWAY) THE ELECTRONIC STABILITY SYSTEM LIGHTS CAME ON ALONG WITH THE ABS LIGHT AND THE VEHICLE PROCEEDED TO TRY AND STOP ON ITS OWN WITHOUT ME APPLYING PRESSURE TO THE BRAKES. IT HAS DONE THIS MULTIPLE T…"~140,000 mi, complaint #1655468
    • "TODAY MY BRAKE PEDAL WENT DOWN TO THE FLOOR . WHEN I STARTED MY VEHICLE . THE ABS LIGHT CAME ON. NO HILL SIDE START.. SERVICE ADVANCE TRACTION. I HAVE REPLACED ALL . BRAKE PADS, SHOCKS ,AND HAD ROTOR WORKED ON. ABS HAS GOTTEN WORST. I TOOK MY CAR TO THE NEARES…"~1,390,000 mi, complaint #1366236
  34. #34

    engine oil consumption

    1 stranded, 3 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I WAS DRIVING TO WORK AND I HEARD A LOUD SOUND FOLLOW BY OIL PRESSURE LOST I PULL OVER AT A GAS STATION AND NOTICE THAT ALL MY OIL WAS PORING OUT OUT MY VEHICLE .I THAN CAR FOR A TOW TRUCK TO HAVE MY VEHICLE TOWED ..WHY DIS MY VEHICLE DO THAT.I DID NOT MAKE…"~162,345 mi, complaint #1709161
  35. #35

    engine turbo supercharger

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EMITTED EXCESSIVE HEAT FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO DETECTED AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO KOCH 33 FORD ([REDACTED ADDRESS], EASTON, PA) WHERE IT WAS DIA…"~56,312 mi, complaint #1476551
    • "I HAVE A 2013 FORD FUSION THAT I JUST HAD TO REPLACE THE. TAKE BOOSTER ON, 8000 MILES OUT OF WARRANTY...AND NOW1 WEEK LATER, MY TURBO HAS WENT OUT! GONNA COST OVER $1000 TO FIX, NOT TO MENTION THE 400$ FOR THE BRAKE BOOSTER.. I HAVE ALWAYS BEEN A FORD FAN!…"~68,000 mi, complaint #1465929
  36. #36

    key fob and immobilizer

    1 stranded, 2 unsafe, 1 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THE IGNITION TURNED OFF WHILE I WAS DRIVING AROUND IN A PARKING LOT. THE KEY CAN POP OUT OR BE TUCKED IN WHEN YOU PRESS A BUTTON, LIKE A POCKET KNIFE. WHILE I WAS DRIVING, THE KEY DIDN'T HOLD IT'S PLACE, THEN DROPPED AND WAS DANGLING INSTEAD OF FIXED AND LOC…"~50,000 mi, complaint #1384871
    • "KEY NOT DETECTED MESSAGE CAME ON WITH THE KEY IN THE IGNITION AS I WAS DRIVING. THEN THE NEXT DAY IT WOULD NOT START."~86,200 mi, complaint #1507851
  37. #37

    trunk or liftgate

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "IN THE TRUNK OF THE CAR, THE SHEET METAL THAT IS ON THE TOP OF THE TRUNK, IT HAS VERY SHARP EDGES.. WHILE LOADING TRUNK, MY HAND/FINGER WAS CUT ON THE SHARP EDGE. CONTACT LOCAL FORD DEALER, THE BODY SHOP THERE AGREED THAT IT WAS SHARP AND IT WAS PROBABLY A M…"~50,000 mi, complaint #1251122
    • "TRUNK OPENS UNEXPECTEDLY WHEN EITHER PARKED OR IN MOTION."~115,746 mi, complaint #1732194
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT SHE NOTICED THAT THE TRUNK WAS LEAKING AND FULL OF WATER. THERE WAS A PUDDLE OF WATER IN THE TRUNK AND THERE WAS MOLD ALL OVER THE INSIDE OF THE TRUNK. THE AREA WHERE THE SPEAR TIRE WAS LOCATED W…"~120,000 mi, complaint #1692839
  38. #38

    unintended acceleration

    4 unsafe

    4
    incidents

    Commonly reported, insufficient mileage data - n=11, median 10,000 mi, no reliable range below 25 reports.

    • "ON TWO OCCASIONS THE VEHICLE SPONTANEOUSLY ACCELERATED WHILE BACKING OUT AND PULLING INTO THE GARAGE. THIS HAPPENED WITH 2 DIFFERENT DRIVERS AND CONDITIONS WERE SIMILAR WITH VERY LOW SPEEDS AND WE WERE ABLE TO STOP THE VEHICLE BOTH TIMES BY APPLYING THE BRAKE…"~500 mi, complaint #991147
    • "WHILE DRIVING AT SLOW SPEEDS (0-10 MPH) THE VEHICLE ACCELERATES ON ITS OWN. SOMETIMES WHEN PRESSING THE ACCELERATOR THE VEHICLE DOESN'T RESPOND, CAUSING ME TO HAVE TO FURTHER PRESS THE ACCELERATOR, AND WHEN THE VEHICLE SUDDENLY RESPONDS, IT RAPIDLY ACCELERATES…"~10,000 mi, complaint #1044001
    • "2013 FORD FUSION ENGINE ACCELERATION WHILE DRIVING. I WAS DRIVING ON THE FREEWAY AT 65 MPH WITH MY HUSBAND AND SON. ALL OF A SUDDEN THE CAR ACCELERATED AND WOULD NOT STOP. I PUMPED THE BREAKS , WHEN I REALIZED THAT WAS NOT WORKING I PUT MY FOOT ON THE BRE…"~97,000 mi, complaint #1367190
    • "The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 10 MPH and depressing the brake pedal, the vehicle inadvertently accelerated. The contact veered into a parking lot where the contact pumped the brake pedal until the vehicle s…"~144,206 mi, complaint #1889957
  39. #39

    climate control module

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING IN INCLEMENT WEATHER, THE CLIMATE CONTROL AND WINDSHIELD DEFROSTER BECAME INOPERABLE. THE FAILURE ALSO CAUSED THE WINDOWS TO BECOME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEH…"~38,000 mi, complaint #1618598
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V3662000 (POWER TRAIN). THE CONTACT STATED THAT THE AIR CONDITIONER AND HEATER BECAME INOPERABLE AND FAILED TO DEFROST THE WINDSHIELD. ADDITIONALLY, THE…"~80,000 mi, complaint #1612116
  40. #40

    corrosion and rust

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "8/15/15 VEHICLE WENT IN FOR REPLACEMENT/PAINTING OF TWO NEW FRONT DOORS DUE TO RUST AT INSIDE EDGES. TODAY 10/16/16, NOTICED PAINT BUBBLING AT THE EDGE OF THE HOOD IN THE SAME MANNER. BOTH AT AN AREA WHERE THE METAL IS "CRIMPED" AT EDGE."~27,800 mi, complaint #1326127
    • "APPARENTLY THE LUGS NUTS ASSOCIATED WITH THE 2013 FORD FUSION HYBRID CORRODE AND IT IS NOT POSSIBLE TO CHANGE A TIRE (OR ROTATE THEM DURING AN INSPECTION). I WAS TOLD THAT THE CORROSION OCCURS IN A COUPLE OF HAPPEN YEARS AND THEREFORE, I MUST BUY NEW LUG NUTS…"~50,000 mi, complaint #1338046
    • "CAR NEVER BEEN IN ACCIDENT IN FRONT. WAXED ALL THE TIME.. AND NOW RUST SROPE INDER THE PAINT. AND NOW THE PAINT CRACKED AND STARTING TO PEEL. ALOT OF REPORTS ARE SAYING THE SAM THING. ALSO THERE ARE RECALLS OUT FOR THAT ISSUE."~100,000 mi, complaint #1578955
  41. #41

    driveshaft axle cv

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AND WHEN MAKING A RIGHT OR LEFT TURN, THE VEHICLE MADE A LOUD CLICKING NOISE COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CV BOO…"~82,000 mi, complaint #1435818
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE HESITATED AND LOST POWER WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE FRONT DRIVER SIDE AXLE INTO THE TRANSMISSION, WH…"~90,000 mi, complaint #1319801
  42. #42

    fuel injector

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "CAR STALLED AND WENT INTO LIMP MODE (LIMITED POWER) SEVERAL TIMES OVER A 3 WEEK PERIOD. IT WOULD STALL AT TIMES WHEN BACKING OUT OF PARKING PLACES. AT A STOP LIGHT ON A BUSY ROAD, IT STARTED SHAKING AND RUNNING ROUGH, DEALER COULD NOT FIND CAUSE AND SENT CAR…"~23,780 mi, complaint #1232389
    • "MY 2013 FUSION STALLS OUT IN PARK, REVERSE. WHEN I START DRIVING IT CUTS OFF AT 20-30 MPH. WORRIED ABOUT CAUSING AN ACCIDENT. TOOK MY CAR TO GET DIAGNOSE ON 9/30/16. IT WAS A FUEL PRESSURE SENSOR ON THE FUEL RAIL AND REPLACED IT. DIDN'T CLEAR CODE. TOOK IT BAC…"~75,000 mi, complaint #1333170
    • "THE FORD FOCUS WAS RECALLED FOR FUEL INJECTION ISSUES BUT MY FUSION ALONG WITH MANY OTHER ISSUES HAS THE SAME ISSUE."~125,000 mi, complaint #1509664
  43. #43

    glass and windshield

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "WHEN IT RAINS I GET A PUDDLE OF WATER IN THE DRIVER AND PASSENGER SEAT FLOOR BOARDS..WE CANNOT FIND WHERE THE WATER IS COMING FROM. THE DEALERSHIP IS SAYING IT'S COMING FROM A FAULTY SEAL AROUND THE WINDSHIELD.IT HAPPENS WHEN IN MOTION AND WHEN STATIONARY."~53,600 mi, complaint #1551502
  44. #44

    infotainment head unit

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "IT'S A COMPLAINT I HAVE WITH THE FORD SYNC SYSTEM. I HAVE THIS ISSUE PRETTY MUCH SINCE THE FIRST WEEK I HAD MY CAR. HOWEVER, THINGS JUST GET WORST TODAY. NORMALLY, THE NAVIGATION DELAYS ABOUT COUPLE MINUTES BEFORE WORKING; HOWEVER, THIS TIME MY FORD NAVIGATION…"~4,750 mi, complaint #981777
    • "2013 FORD FUSION RADIO STILL HAS SOUND, BUT SCREEN IS BLACK, CAN'T CHANGE STATIONS, WON'T TURN OFF, EVEN AFTER CAR IS TURNED OFF AND DOOR OPENS. BATTERY DIED, CAR WOULDN'T START. WAS ABLE TO JUMP START BATTERY, BUT SAME THING HAPPENED 2 DAYS LATER. NOW BATTER…"~79,000 mi, complaint #1522287
  45. #45

    interior trim

    1 unsafe, 2 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TRIM IN THE INTERIOR CAUSED AN EXTREME GLARE, MAKING IT DIFFICULT TO SEE THE ROAD EVEN WHEN WEARING SUNGLASSES. THE CONTACT ALSO MENTIONED THAT HE SUSTAINED INJURIES TO THE EYES AFTE…"~14,578 mi, complaint #1007421
    • "THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR"~18,000 mi, complaint #1133521
  46. #46

    noise or vibration unspecified

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "THE CAR CREATES A CONSTANT LOUD AIR SUCTION NOISE WHEN ACCELERATED. THE SOUND BECOMES LOUDER THE FASTER YOU GO WHEN STEPPING ON THE ACCELERATION PEDAL. THERE IS NO SOUND WHEN THE CAR IS IN IDLE AND ROLLING WITHOUT STEPPING ON THE ACCELERATION PEDAL. THE CAR…"~85,000 mi, complaint #1600680
    • "VEHICLE SEEMS TO HAVE A HUMMING THUMPING NOISE AND VIBRATION WHEN RAN ON SPEEDS OVER 40 MPH. INITIALLY I THOUGHT THE TIRES HAD GONE BAD, AND IREPLACED ALL FOUR OF THEM AS WELL AS THE LUG NUTS DUE TO SWELLING AND GOT THE VEHICLE REALIGNED AT A GOOD YEAR SERVICE…"~99,012 mi, complaint #1518974
  47. #47

    sunroof

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "SUNROOF SHATTERED WHILE PARKED IN GARAGE:"~13,500 mi, complaint #1439229
    • "PASSENGER SIDE SUN VISOR DROPPED STRAIGHT DOWN AND WILL NOT STAY UP. I CANNOT SEE THROUGH IT SO IT BLOCKS VISIBILITY TO MY RIGHT UNLESS I USE A HAND TO HOLD IT UP. THIS HAPPENED WHILE DRIVING THE WEST VIRGINIA TURNPIKE (ALTHOUGH I DOUBT THAT HAD ANYTHING TO DO…"~36,900 mi, complaint #1386344
    • "I LIVE MOSTLY IN FLORIDA WHEN THE TEMPERATURE WAS 87 DEGREES MY SUN ROOF WAS OPEN LATER IN THE DAY I CLOSED THE SUN ROOF IT WAS CRACKED I WASN'T IN THE CAR WHEN IT CRACKED. I HAVE AN EXTENDED WARRANTY BUT THEY REFUSED THE CLAIM. I UNDERSTAND THIS IS HAPPENING…"~59,150 mi, complaint #1462786
  48. #48

    tire failure

    2 stranded, 1 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH MICHELIN 96HM PLUS TIRES, SIZE: SP235/50/R17 TIRES. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE REAR PASSENGER'S SIDE TIRE BLEW. THE CONTACT STATED THERE WAS NO DAMAGE TO THE TIRE AT THE TIME OF TH…"~1,800 mi, complaint #997046
    • "IN THE PAST THREE MONTHS SINCE PURCHASING A 2013 FORD FUSION WITH 235/40 19 CONTINENTAL TIRES (CONTIPROCONTACT) I HAVE HAD 3 SIDEWALL BLOWOUTS WHILE TRAVELING AT LESS THAT 20 MPH ON PAVED ROADWAYS. THIS TIRE CHOICE FOR THIS CAR MIGHT NOT BE SUITABLE SINCE IT…"~5,500 mi, complaint #1023290
    • "TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE: P235/45R18. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TIRE NEEDED TO BE REPLACED. THE T…"~18,000 mi, complaint #1138387
  49. #49

    ac compressor and refrigerant

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE AIR CONDITIONING COMPRESSOR CLUTCH FELL OFF THE VEHICLE WHILE DRIVING. THE BOLT RETAINING THE CLUTCH ASSEMBLY SHEARED OFF RESULTING IN THE CLUTCH ASSEMBLY SEPARATING FROM THE COMPRESSOR PULLEY."~45,000 mi, complaint #1273996
    • "DEALER SERVICE MANAGER STATES THE AIR CONDITIONING COMPRESSOR SUFFERED A "CATASTROPHIC FAILURE" OF ITS INTERNAL PARTS. AS A RESULT, THE VEHICLE SHUT DOWN WHILE IT WAS BEING DRIVEN. DEALER STATES THE ENTIRE AC SYSTEM HAS TO BE REPLACED AT A COST OF $2500.00. TH…"~58,300 mi, complaint #1234047
  50. #50

    brake booster

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TWICE IN THE LAST 2 WEEK MY EMERGENCY BRAKE HAS ENGAGED WILL I WAS DRIVNG DOWN THE HIGHWAY. A WARNING LIGHT CAME ON TELL MY THERE WAS A FAULT WITH MY BRAKES . SO I PULL OFF THE HIGH AND PULLED THE LEVER UP THEN PUSH IT DOWN THEN PULLED IT UP . I DID THAT…"~97,000 mi, complaint #1603256
  51. #51

    exhaust system

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "FRIENDS AND I RENTED A 2013 FORD FUSION FROM HERTZ WHILE ON A TRIP LAST WEEKEND. THE COMPUTER DISPLAY THAT CONTROLS THE AC AND OTHER FUNCTIONS SHUT DOWN MIDWAY THROUGH THE TRIP. THE CAR RAN WELL ENOUGH TO DRIVE, SO WE CONTINUED DRIVING IT FOR THE REMAINDER O…"complaint #1158523
    • "SMELL OF EXHAUST IN CABIN WHEN HEAT WAS ON AT ALL TIMES."complaint #1572975
  52. #52

    hv system fault reduced power

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "ON ROUNDABOUT, VEHICLE LURCHED AND IMMEDIATELY LOST ACCELERATION. POWER TRAIN LIGHT AND AIR BAG LIGHT ILLUMINATED. VEHICLE STOPPED, BLOCKING ENTIRE ROUNDABOUT AND STOPPING TRAFFIC. VEHICLE PUSHED BY DO-GOODERS TO BERM. THIRD OCCURRENCE WITH THIS VEHICLE, D…"~10,600 mi, complaint #1033738
    • "CAR WILL SPORADICALLY GO INTO LIMP HOME MODE WHILE DRIVING. NEVER SEEMS TO BE AN ISSUE WHILE PARKED OR NOT MOVING. THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER AND LET IT SIT FOR A GOOD 15 TO 20 MINUTES. I CAN THEN START IT BACK UP AND IT RUNS LIKE THE…"~88,000 mi, complaint #1424827
  53. #53

    software or update

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS TAKEN TO AN UNKNOWN LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REP…"~3,300 mi, complaint #1382862
    • "PER THE MANUFACTURER RECOMMENDATIONS I UPDATED MY VEHICLE TO SYNC VERSION 4.4. EVER SINCE THEM I HAVE HAD SEVERAL DISTRACTING ISSUES OCCUR WITH THE HAND FREE PORTION OF THE SYSTEM. WHEN A CALL COMES IN THE SYSTEM WILL CONTINUE TO RING AFTER THE CALL IS ANSWERE…"~42,000 mi, complaint #1234572
  54. #54

    starter

    2 stranded

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I REPLACED MY BATTERY 2 WEEKS AGO, BECAUSE MY CAR KEPT NOT STARTING WITH PUSH START, THIS HAPPENED 4 TIMES IN JULY 2016. THE PUSH BUTTON WOULD NOT START MY CAR, AND LEFT ME STRANDED 4 TIMES, I GOT A JUMP EACH TIME. ON 8-30-16 I PICKED MY SON UP FROM SCHOOL, A…"~29,000 mi, complaint #1313232
    • "THE CAR WON'T START! I WAS TOLD BY FORD TO REPLACE THE KEYFOB BATTERY. SO I DID. I REPLACED THE CAR BATTERY AND THE KEYFOB BATTERY AND THIS CAR WILL NOT START."~41,000 mi, complaint #1433850
  55. #55

    suspension arms and bushings

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "VEHICLE DRIVER WAS DRIVING ON A PUBLIC ROAD APPROXIMATELY 35 MILES PER HOUR WHEN A THUD WAS HEARD AND THE RIGHT FRONT OF THE VEHICLE WENT DOWN SIMILAR TO HAVING A FLAT TIRE. THE DRIVER STOPPED THE VEHICLE AS THE STEERING AND BRAKING WAS ADVERSELY AFFECTED. AFT…"~6,000 mi, complaint #1022554
    • " MAKING A RIGHT TURN INTO A STREET. BALL JOINT SNAPPED LOOSE CAUSING CAR TO BOTTOM OUT. TOWED CAR TO DEALER AND THEY WANT TO MAKE AN EXCUSE SAYING THIS IS AN ACCIDENT AND WARRANTY WILL NOT COVER. NO ACCIDENT. JUST FAULTY PARTS. IT'S A SHAME. PROVIDED PICTURE…"~9,000 mi, complaint #1007252
  56. #56

    suspension struts shocks

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact lost control and the vehicle was swerving side-to-side on the roadway. The vehicle was taken to an independent mechanic, who replaced the rear shock…"~40,000 mi, complaint #1882080
    • "2013 FORD FUSION TITANIUM REAR SHOCKS ARE BAD AT 44,[REDACTED ADDRESS] IS HIT THE VEHICLE BECOMES UNSTABLE AND THE REAR END BOUNCES EXCESSIVELY. WHEN TRYING TO FIND REPLACEMENT OEM PARTS AT DEALERSHIP, THEY STATE THE PART IS BACKORDERED UNTIL AT LEAST DEC 23…"~44,505 mi, complaint #1132432
  57. #57

    torque converter

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHILE OPERATING VEHICLE, CHECK ENGINE LITE(S) 2 COME UP, CODE #P0741, TORQUE CONVERTOR CLUTCH AND P1744, TORQUE CONVERTOR CULTCH SOLENOID. GAS MILEAGE HAS CRITICALLY DECREASED FROM AVERAGE OF 34 MPG TO 22 MPG. ENGINE TEMPERATURE GAUGE INDICATES ENGINE IS RUN…"~84,373 mi, complaint #1557332
  58. #58

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY…"~700 mi, complaint #986903
  59. #59

    adas lane keeping

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "1. LANE KEEPING DEPARTURE SYSTEM PRESENTS A DANGER TO CYCLISTS & PEDESTRIANS. NOW THAT I AM AWARE, I TURN THE SYSTEM OFF; HOWEVER, THE STEERING WHEEL PUTS UP A GOOD FIGHT WHEN I TRIED TO PROVIDE THE CYCLISTS ROOM--AN UNNECESSARY ISSUE THAT COULD OF CAUSED SERI…"~6,786 mi, complaint #1012120
  60. #60

    alignment and pull

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Steering wheel pulls to the right even after new alignment caused me to hit a curb "complaint #2045774
  61. #61

    catalytic converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I PURCHASED MY FUSION IN 2014 WITH LESS THAN 2500 MILES. I HAD TAKEN IT HOME FOR A TEST DRIVE OVER THE WEEKEND. I HAD IT FOR LESS THAT 12 HOURS AND THE CHECK ENGINE LIGHT CAME ON. RETURNED IT MONDAY , THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AT LESS THAN…"~2,400 mi, complaint #1515963
  62. #62

    ev drive unit or inverter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My issue is with the transmission when applying the brakes. It seems to be the regenerative braking switching back-and-forth between the brake pads and the regenerative motor. Which causes the dash to come up with a bunch of error codes, including ABS brakes,…"complaint #1842695
  63. #63

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING DOWN THE ROAD AND, WHILE PARKED AT A STOPLIGHT, NOTICED SMOKE BILLOWING OUT FROM UNDERNEATH MY HOOD. I PULLED OVER AND HAD MY CAR TOWED TO A MECHANIC. MY MECHANIC SAID THERE WAS A PROBLEM WITH FLUIDS LEAKING FROM MY ENGINE AND THAT IT WAS HIGHLY…"~106,500 mi, complaint #1523835
  64. #64

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHILE DRIVING TO WORK ON THE HIGHWAY 65-MPH THE ENGINE SHUTS OFF WITHOUT WARNING, THE INSTRUMENTAL PANEL STARTS ACTING UP AS IF YOU ARE TURNING ON AND OFF THE KEY. THEY FOUND A LOSE WIRE TO THE INSTRUMENTAL CLUSTER ON THE SECOND TIME THEY REPLACED THE INSTRUME…"~2,524 mi, complaint #961215
  65. #65

    lighting interior

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Although this vehicle is 10 years old it has only logged less than 17k miles (near new condition). A few months back it was noted that the backlighting on the console, steering wheel, interior door panels and overhead console were inoperative under non-dayligh…"complaint #1901127
  66. #66

    paint and clearcoat

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I HAVE NOTICED THAT THE PAINT IN-BETWEEN THE WINDSHIELD AND THE ROOFLINE. I HAVE NOT SEEN THIS IN OTHER CARS AND IT GOES ALL THE WAY DOWN TO THE BARE METAL. THIS IS NOT CAUSED BY ROCKS AND OTHER STUFF FLYING UP FROM THE ROAD. I AM NOT SURE WHEN IT STARTED. I J…"complaint #1585891
  67. #67

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • " I WAS DRIVING MY CAR AT 35MPH WHEN THE TIRE PRESSURE MONITOR FAULT LIGHT SUDDENLY CAME ON, I THOUGHT I WOULD HAVE DEFLATED OR STRUCK A TIRE, JUST PARK MY CAR THINKING THAT THE NEXT DAY I WOULD FIX IT, BUT IT TURNED OUT THERE WAS NOT TIRE DEFLATED AND THE NEX…"complaint #1395747
  68. #68

    transfer case awd

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "VEHICLE WAS PARKED OFF ROAD ON A DIRT SLOPED PART OF LAND. BRAKE WAS DEPRESSED AND VEHICLE'S TRANSMISSION WAS PLACED IN PARK, ALTHOUGH THE P INDICATOR ON THE DASH DID NOT ILLUMINATE. UPON RELEASING THE BRAKE, THE VEHICLE SLOWLY BEGAN ROLLING IN REVERSE. I DEPR…"~155,000 mi, complaint #1521376
  69. #69

    transmission cvt

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "FORD CURRENTLY HAS A RECALL ON 2013 FUSIONS (RECALL 18S20) THIS INVOLVES THE BUSHING ON THE SHIFT LEVER CABLE BUSHING TO DETACH FROM THE TRANSMISSION, PREVENTING THE VEHICLE FROM BEING SECURELY IN THE PARK POSITION AND THE CAR TO ROLL. THIS OCCURRED TO MY 201…"~106,000 mi, complaint #1517458

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.