2011 FORD FUSION

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    steering electric assist

    657 unsafe

    657
    incidents
    Typical range: 56,000–124,500 mi

    Median 86,000 mi, based on 680 reports (24% had no usable mileage)

    • "2011 FORD FUSION 3300 MILES. POWER STEERING AND STABILITRAC FAILED. TAKEN TO FORD GARAGE WHERE THREE COMPONENTS WERE REPLACED. STEERING NOW REQUIRES EXCESSIVE WHEEL PRESSURE TO RESPOND AND THEN TENDS TO OVER STEER. *TT"~3,300 mi, complaint #871926
    • "THE FIRST INCIDENT WAS AT WORK AROUND THE BEGINNING OF JUNE 2014, I TURNED ON THE CAR TO LEAVE AND THE "POWER STEERING ASSIST FAULT" MESSAGE CAME UP AND I HAD NO POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON AGAIN AND EVERYTHING WORKED. I MENTIONED IT…"~55,000 mi, complaint #1096772
    • "I WAS PARKED IN A PARKING LOT. WHEN I TURNED MY CAR ON, THE POWER STEERING ASSIST FAULT WARNING CAME ON. I PUT THE CAR IN REVERSE TO SEE WHAT WOULD HAPPEN, AND THERE WAS NO POWER STEERING. I TURNED THE CAR OFF, WAITED A MINUTE, THEN ON AGAIN; THE WARNING DI…"~80,787 mi, complaint #1161490
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A BURNING ODOR COMING FROM THE PASSENGER SIDE GLOVE BOX. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, WHILE TURNING LEFT OR RIGHT, THE STEERING WHEEL BECA…"~118,000 mi, complaint #1223499
    • "HARD TO TURN THE WHEEL WHEN DRIVING. DIDN'T START TILL I WAS TAKING A TRIP."~902,300 mi, complaint #1629297
  2. #2

    power steering hydraulic

    3 stranded, 232 unsafe, 1 broken, 1 annoyance

    237
    incidents
    Typical range: 60,000–126,000 mi

    Median 90,000 mi, based on 219 reports (20% had no usable mileage)

    • "2011 FUSION, JUST OVER 1000 MILES, DROVE 1 HR IN 100 DEG TEMP. POWER STEERING WARNING CAME ON. PARKED RETURNED TO VEHICLE WHILE LATER, FIX POWER STEERING NOW WAS THE NEW WARNING, STEERING WHEEL DID NOT BUDGE, HAD TO HAVE IT TOWED. *TR"~1,100 mi, complaint #866210
    • "POWER STEERING GOES OUT, FORD SAYS THIS VIN IS NOT PART OF THE RECALL. IT SHOULD BE, THE POWER STEERING THROWS A CODE. YOU MUST PULL OVER AND RESTART THE CAR FOR IT TO RESET."~64,123 mi, complaint #1271252
    • "I WAS ON MY WAY TO WORK MY SON WAS DRIVING ME WHEN THE POWER STEERING SERVICE LIGHT CAME ON WITHIN 10 MINUTES AFTER IT CAME ON MY STEERING WHEEL LOCKED HAD NO POWER STEERING AT ALL IF I HAD BEEN DRIVING OR MY DAUGHTER WE WOULD OF NOT BEEN ABLE TO HANDLE THE CA…"~91,000 mi, complaint #1056371
    • "POWER STEERING CUT OUT WHILE PULLING CAR OUT OF DRIVE WAY. FLASHED MESSAGES "SERVICE ADVANCETRAC" AND "POWER STEERING ASSIST FAULT." THIS HAS OCCURRED PREVIOUSLY AND USUALLY BEEN REMEDIED BY RESTARTING CAR. THIS TIME RESTARTING CAR DID NOT ACCOMPLISH ANYTHING.…"~128,000 mi, complaint #1185151
    • "10/01/2014 TURNING INTO MY SCHOOL PARKING LOT AND SUDDENLY A LIGHT CAME ON, POWER STEERING STOPPED WORKING AND 'POWER STEER FAILURE" STARTED FLASHING IN MY DASH. WAS ABLE TO COME TO A STOP AND TURN OFF MY CAR SAFELY. IT RESET ITSELF WHEN I RESTARTED IT. 10…"~1,600,140 mi, complaint #1117716
  3. #3

    throttle and pedal

    4 stranded, 202 unsafe, 1 annoyance

    207
    incidents
    Typical range: 35,000–55,500 mi

    Median 43,500 mi, based on 374 reports (4% had no usable mileage)

    • "WHILE PULLING INTO A PARKING SPACE THE AND DEPRESSING THE BRAKE VEHICLE SUDDENLY JOLTED FORWARD CRASHING INTO A POST. THE CHECK ENGINE LIGHT CAME ON INDICATING THERE WAS A PROBLEM. WE HAVE REPORTED TO FORD ON MULTIPLE OCCASIONS THAT THE CAR SURGES WHEN COMING…"~3,100 mi, complaint #1029424
    • "THE ENGINE SHOOK VIOLENTLY. THE WRENCH LIGHT AND CHECK ENGINE LIGHT SUDDENLY APPEARED. THE SPEED OF THE CAR WENT FROM 45 MPH TO 0 IN AN INSTANT. THEN THE ENTIRE CAR POWERED OFF. I MANAGED TO PULL OVER TO THE SHOULDER AS THIS HAPPENED AND NOT BEING ABLE TO ACCE…"~36,500 mi, complaint #1004889
    • "WAS DRIVING ON A HEAVILY CONGESTED ROAD AND THE CAR SUDDENLY LOST POWER AND WAS LIMPING ALONG. I HAD TO PULL OVER AND BE TOWED TO A FORD REPAIR FACILITY. WAS TOLD THAT THE ELECTRONIC THROTTLE BODY WAS BAD. *TR"~44,900 mi, complaint #989750
    • "CAR STALLS WHILE DRIVING DOWN THE ROAD, PULL OVER AND IT STARTS BACK UP. IT HAS DONE THIS 3 TIMES IN THE LAST WEEK. WILL BE TAKING IT TO THE FORD DEALER MONDAY. DID ONLINE SEARCHES AND FOUND THIS IS A COMMON PROBLEM WITH FORD FUSION AND IT POINTS TO THE THR…"~56,000 mi, complaint #999192
    • "FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THR…"~152,845 mi, complaint #1688872
  4. #4

    engine stall or no start

    14 stranded, 141 unsafe, 1 annoyance

    156
    incidents
    Typical range: 33,000–60,000 mi

    Median 44,500 mi, based on 279 reports (6% had no usable mileage)

    • "THE VEHICLE WILL STOP AT RANDOM AND WILL NOT MOVE AGAIN UNTIL YOU PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. IT HAS REPEATED SEVERAL TIMES AND IS GETTING WORSE. TODAY THE CAR STALLED 4 TIMES. *TR"~2,000 mi, complaint #998480
    • "PULLING INTO TRAFFIC CAR LOST ALL THROTTLE CONTROL WRENCH LIGHT CAME ON ENGINE STILL RUNNING STARTED SURGING OR IDLED UP AND DOWN HAD TO PUT IN PARK AND RESTART ACTED LIKE NOTHING HAPPENED! NEXT DAY DIED TWICE MORE ENGINE LIGHT ON THIS TIME STAYED ON ALL DAY T…"~36,530 mi, complaint #930043
    • "I BOUGHT THIS 2011 FORD FUSION AT 40,000 MILES AND SINCE IT HAS BEEN AT 45,000 MILES I BEEN HAVING STALLING AND IDLE PROBLEMS . I THOUGHT I WAS GOING CRAZY UNTIL I SEEN AN ARTICLE IN THE NEWS TODAY . MY CAR HAS STALLED ON THE HWY TO WHERE ON NUMEROUS OCCASIONS…"~45,000 mi, complaint #965051
    • "DROVE A MILE FROM OUR HOME TO PICK UP PIZZA. WENT INTO THE SHOP FOR ABOUT 5 MINUTES, CAME OUT AND STARTED THE CAR. BACKED OUT OF THE SPACE AND PULLED ACROSS A DIVIDED ROAD TO HEAD HOME AND THE CAR SPUTTERED AND LOST POWER SO THAT I HAD TO PULL OVER TO THE SI…"~60,100 mi, complaint #1009360
    • "WHILE TAKING A ONE LANE EXIT ON THE FREEWAY GOING AT 30 MILES PER HOUR A WRENCH LIGHT CAME ON AND MY CAR COMPLETELY LOSS POWER. THE CAR COASTED UNTIL IT CAME TO A COMPLETE STOP. THIS WAS VERY DANGEROUS! I COULD HAVE DIED. YOU GUYS REALLY NEED TO GET ALL OF THE…"~191,250 mi, complaint #1599157
  5. #5

    steering rack mechanical

    4 stranded, 146 unsafe, 1 annoyance

    151
    incidents
    Typical range: 61,500–122,000 mi

    Median 85,500 mi, based on 159 reports (22% had no usable mileage)

    • "ONE MONTH AGO MY CAR READ DEFAULT IN POWER STEERING AND THE WHEEL WOULD NOT TURN. I COULD NOT DRIVE THE CAR. I TURNED OFF THE VEHICLE AND RESTARTED AND IT WENT AWAY. AS A PRECAUTION I TOOK IT TO THE DEALER WHO SAID IT WAS OK AND IF IT HAPPENED AGAIN BRING I…"~7,687 mi, complaint #1118158
    • "WHILE TURNING INTO A PARKING LOT THE STEERING BECAME VERY DIFFICULT. ONCE THE CAR WAS IN THE PARKING SPOT I NOTICED THAT SEVERAL WARNING LIGHTS HAD COME ON INCLUDING THE ADVANCED TRACK AND POWER STEERING LIGHTS. THE CAR WAS TURNED OFF THEN RESTARTED. THE AD…"~61,275 mi, complaint #1131729
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). WHILE DRIVING AT UNKNOWN SPEEDS AND MAKING A TURN, THE STEERING WHEEL BECAME STIFF AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED…"~84,000 mi, complaint #1594496
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER STARTING THE VEHICLE, THE POWER STEERING ASSIST ERROR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SHEEHY FORD OF SPRINGFIELD, [REDACTED ADDRESS], SPRINGFIELD, VA 22150) WHERE IT WAS DIAGNOSED T…"~117,000 mi, complaint #1412076
    • "STEERING LOCKED AND CAUSED THE CAR TO SWERVE SERVERLY, THIS CAN BE VERY FATAL LUCKILY NO ONE WAS ON THE ROAD WHEN THIS HAPPENED."~1,400,000 mi, complaint #1707642
  6. #6

    airbag system

    128 unsafe, 1 annoyance

    129
    incidents
    Typical range: 67,000–122,500 mi

    Median 100,000 mi, based on 69 reports (60% had no usable mileage)

    • "I AM DRIVING A POTENTIALLY DEADLY AUTOMOBILE. I DO NOT CARE IF TEKATA DOES NOT HAVE ENOUGH AIRBAG REPLACEMENTS. THEN FORD SHOULD GIVE ME A SAFE CAR UNTIL THEY GET REPLACEMENT BAGS. DO THEIR NEW CARS HAVE SAFE AIRBAGS? THEN STOP SELLING THE NEW CARS AND FIX…"~6,000 mi, complaint #1418649
    • "TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED SEVERAL RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). FRIENDLY FORD OF POUGHKEEPSIE, NY WAS NOTIFIED. HOWEVER, THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE RECA…"~68,000 mi, complaint #1620112
    • "NOTHING HAS HAPPNED BUT I CURRENTLY HAVE MY CAR AT MCREE FORD IN DICKINSON TX FOR ANOTHER RECALL FIX AND MENTIONED THE AIR BAGS AND GET TOLD YET AGAIN THAT THEY DO NOT HAVE THE PARTS - IS THIS EVER GOING TO BE SOLVED? I DO NOT JUST HAVE THE FUNDS TO PURCHASE…"~93,400 mi, complaint #1454458
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS BEING DRIVEN, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD OF MARLOW HEIGHTS ([REDACTED ADDRESS], MARLOW HEIGHTS, MD 20746) WHERE IT WAS DIAGNOSED T…"~123,380 mi, complaint #1546042
    • "The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 45 mph the driver lost control of the vehicle and drove off the road and crashed into a ditch. During the crash, the front end of the vehicle was severely damaged causing…"~200,000 mi, complaint #1811293
  7. #7

    abs module

    80 unsafe

    80
    incidents
    Typical range: 70,500–148,000 mi

    Median 112,000 mi, based on 66 reports (31% had no usable mileage)

    • "EVER SINCE I GOT THE CAR (NEW) I NOTICED THAT EVEN WHEN THE BRAKE IS FULLY DEPRESSED TO THE FLOOR WHILE DRIVING ON A SMOOTH SURFACE, NOT ENOUGH FRICTION WAS BEING APPLIED TO ROTORS TO CAUSE THE ABS SYSTEM TO ENGAGE. THERE SHOULD BE ENOUGH FRICTION TO LOCK THE…"~11,900 mi, complaint #862323
    • "WHILE DRIVING THE CAR, I HIT A BUMP IN THE ROAD AT THE SAME TIME AS APPLYING THE BRAKES AND THE BRAKE PEDAL WENT TO THE FLOOR AND WAS HARD TO STOP THE VEHICLE. I HAD TO PUMP THE BRAKES TO GET THE PEDAL TO COME UP, I BELIEVE THIS CONDITION IS CAUSED BY A FAUL…"~75,000 mi, complaint #1344388
    • "WHILE DRIVING, BRAKES WILL INTERMITTENTLY HAVE EXCESSIVE TRAVEL. CAR EVENTUALLY DOES STOP BUT IT DOES REQUIRE INCREASED PEDAL TRAVEL AND INCREASED EFFORT ON THE DRIVER'S PART. SOMETIMES IT IS SELF CORRECTING BUT CURRENTLY IT IS STILL HAPPENING AND HAS NOT SELF…"~112,000 mi, complaint #1677963
    • "BRAKING FAILURE. FORD FUSION ANTI LOCK BRAKE CONTROL MODULE HAS FAILED. BRAKE MUST BE PRESSED TO THE FLOOR TO STOP. VERY, VERY DANGEROUS."~147,000 mi, complaint #1590374
    • "AFTER ABS ACTIVATION BRAKE PEDAL GOES TO FLOOR WITH GREATLY REDUCED BRAKING EFFECTIVENESS. NO ABS FAULT LIGHT. RECALL ON EARLIER MODEL YEARS."~1,300,000 mi, complaint #1436743
  8. #8

    other

    19 unsafe, 1 broken, 54 annoyance

    74
    incidents

    Commonly reported, insufficient mileage data - n=23, median 67,000 mi, no reliable range below 25 reports.

    • "NO PROBLEM SO FAR BUT NEVER RECEIVED A RECALL NOTICE TO HAVE CHECKED. ALL RECALLS SHOULD HAVE BEEN CORRECTED AS OF JANUARY 2017, WHEN WE HAD THE CAR TO THE DEALERSHIP FOR OTHER RECALLS."~20,000 mi, complaint #1416248
    • "DRIVING STRAIGHT AND ANOTHER CAR PULLED OUT IN FRONT OF MINE TO TURN LEFT. *TR"~49,000 mi, complaint #1001048
    • "TAKATA RECALL SAFETY RECALL NOTIC 19S01/NHTSA RECALL 19V-001. HAVE BEEN ON WAITING LIST FOR REPAIRS, DEALER STATES PARTS NOT AVAILABLE. FIRST CONTACT WAS APRIL 2, 2019."~67,000 mi, complaint #1568579
    • "MADE A U-TURN RECEIVED THE BELL TONE AND PANEL DISPLAY THAT READS "SERVICE ADVANCE TRACK AND A DISPLAY IN THE TOP LEFT OF DISPLAY PANEL BETWEEN RIM & MPR METERS OF AN ORANGE CAR WITH 2 LINES. *DT"~88,286 mi, complaint #1140800
    • "TO WHOM IT CONCERNS, WELL FIRST OF ALL I PURCHASE A VEHICLE FROM, I DON'T HAVE THE TITLE, SO THE BANK AND THE DEALERSHIP GOT THAT STUFF. NEXT THEY THINK THEY CAN BE RUDE, LIE, AND PLAY GAMES, THIRDLY THEY SAID I WRECKED WHEN IT CAME OFF THE LOT ON CONDIT…"~153,000 mi, complaint #1634277
  9. #9

    brake hydraulics

    70 unsafe

    70
    incidents
    Typical range: 62,500–130,000 mi

    Median 86,000 mi, based on 67 reports (29% had no usable mileage)

    • "BRAKE SYSTEM CANNOT OVERPOWER ENGINE. THE BRAKING SYSTEM IS WEAK. FROM A DEAD STOP APPLYING FULL FORCE ON BRAKE PEDAL, THEN APPLYING ACCELERATOR, THE CAR ACCELERATES TO OVER 15MPH. IF THE CAR IS MOVING AND BOTH BRAKE AND ACCELERATOR ARE DEPRESSED CAR ACCELERA…"~2,000 mi, complaint #863509
    • "I ENTERED MY CAR TO LEAVE WORK AND STARTED THE CAR AND WAS ABLE TO PULL STRAIGHT THROUGH WITHOUT BACKING UP - WHEN I TRIED TO SLOW FOR THE EXIT OF THE PARKING LOT THE BRAKE PEDAL WENT TO THE FLOOR AND THE BRAKING POWER WAS BARELY EXISTENT. I TESTED IT IN THE P…"~71,000 mi, complaint #1065235
    • "ON SEVERAL DIFFERENT OCCASIONS MY BRAKE PEDAL HAS GONE TO THE FLOOR. MOSTLY WHEN I AM STOPPED IN TRAFFIC. TWICE PUTTING MY CAR IN REVERSE THE CAR SURGED AND BRAKE PEDAL WENT TO FLOOR"~85,000 mi, complaint #1328093
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO A MOTOR HOME. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT S…"~140,000 mi, complaint #1641490
    • "SUDDEN UNEXPECTED FAST FADING OF BRAKES, PUMPING HELPS A LITTLE. , HAPPENS WHEN VEHICLE IS STATIONARY OR MOVING, STRAIGHT OR TURNING"~1,126,000 mi, complaint #1511751
  10. #10

    door latch and hinge

    63 unsafe, 5 broken

    68
    incidents
    Typical range: 55,000–94,000 mi

    Median 75,000 mi, based on 65 reports (16% had no usable mileage)

    • "DRIVER SIDE DOOR LATCH FAILED CAUSING THE DOOR TO FLY OPEN AND NO ABLE TO STAY CLOSED. THIS LATCH FAILED TWICE. THE SECOND OCCURRENCE WAS SEPT 9 2013. *TR"~15,369 mi, complaint #1178602
    • "THE DRIVER'S SIDE DOOR HANDLE IS BROKEN. I HAD THE SAME PROBLEM IN 2016 AND HAD IT REPLACED AT KENNY ROSS FORD, ADAMSBURG, PA. I HAVE AN APPOINTMENT TUESDAY MAY 7TH FOR THE SAME REPAIR AT THE SAME DEALER. TO OPEN THE DOOR, I CAN EITHER REACH THROUGH THE OPEN…"~53,000 mi, complaint #1563790
    • "MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE INSIDE. THIS IS A SAFETY HAZARD BECAUSE IF SOMETHING WERE TO HAPPEN WHERE I NEED TO GET OUT OF THE CAR FAST SUCH AS A FIRE OR ANYTHING I CANT DO SO. MY CAR WAS PARKED. I GOT OUT & WHEN I TRIED TO GET BACK IN I COULDN'…"~75,000 mi, complaint #1381482
    • "THE DRIVER SIDE DOOR SWUNG OPEN WHILE DRIVING AROUND A BEND AT APPROXIMATELY 35MPH. THE CAR ON THE OTHER SIDE OF THE ROAD HAD TO SLAM ON HIS BRAKES AND SWERVE TO AVOID MY DOOR. AFTER STOPPING I WAS UNABLE TO THEN OPEN THE DOOR FROM THE INSIDE. THE ONCOMING DRI…"~92,000 mi, complaint #1206766
    • "WHEN MY WIFE GOT IN HER CAR TO GO TO WORK, THE DRIVER DOOR WOULD NOT LATCH. WHEN PUSHING THE DOOR ALL THE WAY TO THE CLOSED POSITION IT APPEARED AS IF IT WAS SHUT, BUT THERE WAS NEVER ANY FORCE HOLDING THE DOOR IN PLACE. WE MANAGED TO GET THE DOOR TO APPEAR CL…"~230,500 mi, complaint #1695149
  11. #11

    acceleration loss or hesitation

    54 unsafe

    54
    incidents
    Typical range: 29,000–54,500 mi

    Median 41,000 mi, based on 97 reports (8% had no usable mileage)

    • "I BOUGHT MY CAR ON DECEMBER, 2011. 1ST PROBLEM WAS THE DASHBOARD TURNING OFF FOR NO REASON. THE 2ND PROBLEM IS LIFE THREATENING. I AM DRIVING DOWN THE ROAD AND OUT OF NO WHERE THE DASH BOARD LIGHTS UP, THE READERS GO CRAZY, AND MY CAR WILL DECELERATE TO 25MPH…"~9,000 mi, complaint #957677
    • "I READ WHERE THE NHTSA WAS LOOKING INTO ISSUES WITH FORD ENGINES FROM 2009-2011 IN FUSIONS & ESCAPES. THOUGHT I WOULD RELAY MY INCIDENT. TRAVELING ABOUT 55-60 MPH, THE VEHICLE SUDDENLY AND WITHOUT WARNING SLOWED TO A CRAWL ON A BUSY HIGHWAY. WE WERE ABLE TO NU…"~30,000 mi, complaint #965346
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER AND THE MIL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTA…"~41,000 mi, complaint #1016945
    • "I OWN A 2011 FORD FUSION SE. WHILE DRIVING 60 MPH, THE ENGINE FELT LIKE IT LOST POWER WITH THE ILLUMINATION OF THE WRENCH WARNING ICON. I PULLED THE VEHICLE OVER, TURNED OFF THE CAR, AND ALLOWED IT TO SIT FOR A MINUTE BEFORE I WAS ABLE TO PROCEED WITH TURNING…"~55,000 mi, complaint #993401
    • "The contact owns a 2011 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle hesitated while accelerating. Additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the veh…"~155,000 mi, complaint #1986522
  12. #12

    transmission automatic

    2 stranded, 41 unsafe, 1 annoyance

    44
    incidents
    Typical range: 7,500–63,500 mi

    Median 49,000 mi, based on 59 reports (11% had no usable mileage)

    • "TRANSMISSION "FLARES" (RPMS JUMP) WHEN UPSHIFTS OCCUR, SOMETIMES SEVERAL HUNDRED RPMS BETWEEN LOWER AND NEXT HIGHER GEAR. THIS HAPPENS ON IRREGULAR BASIS, BUT MOSTLY SEEMS TO HAPPEN WHEN CAR IS COLD. *TR"~800 mi, complaint #889332
    • "THE TRANSMISSION SEIZED WHILE TRAVELING AT 60 MILES PER HOUR, CAUSING RAPID DECELERATION WHILE ON HIGHWAY. SHORTLY AFTER COMING TO A STOP ON THE SIDE OF THE ROAD, THE TRANSMISSION FAILED TO ENGAGE, DESPITE ENGINE RUNNING. *TR"~9,753 mi, complaint #859544
    • "DRIVING ON HIGHWAY, LEFT LANE AT 72 MPH, CAR MADE A CLUNKING NOISE AND SHUDDERED, INSTANTLY LOST ABILITY TO ACCELERATE ENGINE, TACH DROPPED TO 720 RPM, TRANSMISSION ACTED AS IF IT WAS IN NEUTRAL. PULLED OFF HIGHWAY TO SHOULDER. ENGINE CONTINUED TO RUN, BUT NO…"~49,250 mi, complaint #985984
    • "MY CAR WHEN PUT INTO DRIVE WOULD MAKE A CLUNKING NOISE AND LUNGE FORWARD, ALSO WHEN UP SHIFTING AND DOWN SHIFTING IT WOULD BE HARSH AND CLUNK. I TOOK IT THE FORD DEALER AND THEY SAID I NEEDED A REBUILT TRANSMISSION PUT IN AT A PRICE OF $5490, BECAUSE THE ONE I…"~71,438 mi, complaint #1633915
    • "The contact owns a 2011 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The lock warning lights was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed…"~200,000 mi, complaint #2087247
  13. #13

    fuel tank and lines

    35 unsafe, 1 annoyance

    36
    incidents
    Typical range: 52,000–107,500 mi

    Median 77,000 mi, based on 42 reports (19% had no usable mileage)

    • "MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED…"~38,000 mi, complaint #1281270
    • "CAR KEEPS DISPLAYING CHECK FUEL FILL INLET, NOW CHECK ENGINE LIGHT IS ON. WHILE FILLING TANK AT LOCAL GAS STATION STRONG SMELL OF FUEL AROUND AND INSIDE OF CAR. THIS HAS HAPPENED ON MORE THAN ONE OCCASION. OBD II READS CODE P0455. THIS IS UNSAFE IN MANY WA…"~61,500 mi, complaint #1004642
    • "DRIVING ON FWY CAR DISPLAY A WRENCH AND YOU CAN'T ACCELERATE ALL YOU CAN DO IS COAST TO THE SHOULDER OF THE ROAD OR HOLD UP TRAFFIC.THIS HAS HAPPENED 10 TIMES IN ONE MONTH MY NEXT PROBLEM IS THE DASH DISPLAY CHECK FUEL FILL INLET AND THEN THE ENGINE LIGHT COME…"~86,000 mi, complaint #1226963
    • "CHECK FUEL FILL INLET: THE CHECK FUEL FILL INLET WARNING HAS INTERMITTENTLY COME ON IN MY 2011 FORD FUSION SEL FOR THE LAST 6 MONTHS. I HAVE COMPLETED THE RECOMMENDED STEPS TO REMEDY THE ERROR BY CLEANING THE AREA AND BLOWING OUT ANY POSSIBLE DEBRIS FROM THE I…"~115,760 mi, complaint #1410189
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY ([REDACTED ADDRESS], GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKI…"~234,069 mi, complaint #1644111
  14. #14

    wheel or rim

    1 stranded, 23 unsafe, 3 broken, 1 annoyance

    28
    incidents
    Typical range: 39,500–138,000 mi

    Median 85,000 mi, based on 29 reports (19% had no usable mileage)

    • "HAD TO HAVE FLAT TIRE REPAIRED. WHEN TECHNICIANS TRIED TO PLACE WHEEL ON 2011 FUSION TWO (2) OF THE WHEEL BOLTS TWISTED AND WOULD NOT HOLD AT THE REQUIRED TORQUE LEVEL. HAD TO REPLACE TWO OF THE FIVE WHEEL BOLTS. TOOK CAR TO FORD DEALER TO HAVE ALL WHEEL BOLTS…"~8,652 mi, complaint #879048
    • "WHEN LOOSENING MY LUG NUTS FOR A ROUTINE TIRE ROTATION, A WHEEL STUD BROKE OFF ON EACH OF MY FRONT TIRES, FOR A TOTAL OF TWO BROKEN STUDS. THE LAST TIME THE RIGHT FRONT WHEEL WAS TIGHTENED WAS AT FORD TO REPLACE A PREVIOUS BROKEN LUG NUT! FORD WOULD NOT REPL…"~37,200 mi, complaint #1057971
    • "The contact owns a 2011 Ford Fusion. The contact stated that while driving at slower speeds, an abnormal jolt emitted from the vehicle as the vehicle began shaking without warning. The contact was able to drive the vehicle home and upon arrival, her husband in…"~73,400 mi, complaint #1792591
    • "IN DECEMBER OF 2011 MY CAR HAD A RECALL FOR FRACTURING WHEEL STUDS. I BOUGHT MY CAR AT A YEAR OLD. A FEW MONTHS AFTER I BOUGHT MY CAR TWO WHEEL STUDS SNAPPED OFF. I CALLED FORD TO GET THE PARTS TO FIX IT AND THEY SAID NOTHING ABOUT THE RECALL. THEN ABOUT 6 MON…"~112,002 mi, complaint #1212554
    • "The contact owns a 2011 Ford Fusion. The contact stated that seventeen lug nuts had fractured and detached from the vehicle. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufactur…"~214,506 mi, complaint #1806965
  15. #15

    hv system fault reduced power

    24 unsafe

    24
    incidents
    Typical range: 34,000–62,000 mi

    Median 45,000 mi, based on 40 reports (13% had no usable mileage)

    • "CAR WENT INTO LIMP MODE. LOST ALMOST ALL POWER. WILL MOVE ON FLAT ROAD WITH LIMITED RPM ABOUT 1000. NO POWER AND CAR SHAKES WHILE MOVING. THIS REPEAT OF WHAT HAPPEN YEAR BACK WHILE DRIVING AT 40 MPH - LOST POWER. AT THAT TIME DEALER CHANGE THROTTLE BODY T…"~26,800 mi, complaint #1027096
    • "WAS RUNNING ALONG AT 65 MPH AND CAR JERKED AND LOST POWER AND THE WRENCH ICON COME ON THE DASH. PULLED TO SIDE OF ROAD CAR WAS IDLING BUT ROUGH. ATTEMPTED TO PUSH THROTTLE PEDAL DOWN TO INCREASE ENGINE SPEED BUT NO RESPONSE JUST IDLE. SHUT CAR OFF AND CALLED A…"~34,100 mi, complaint #999882
    • "DRIVING ON FREEWAY THE CAR WENT LIMP AND LOST SPEED WITHOUT RESPONDING TO GAS PEDAL. THE WRENCH LIGHT CAME ON AT THE TIME IT HAPPENED. THIS HAPPENED TWICE, FIRST TIME YESTERDAY ON THE FREEWAY, SECOND TIME TODAY WHILE ON FREEWAY GOING TO WORK. ONCE I WAS ABL…"~44,088 mi, complaint #1022720
    • "MY WIFE WAS DRIVING VEHICLE AT ABOUT 65 MPH IN MORNING RUSH HOUR TRAFFIC. WHILE TRAVELING YELLOW WRENCH LIGHT CAME ON AND VEHICLE SLOWED DOWN WHILE TRAVELING IN THE FAR LEFT LANE (FAST LANE). HAD TO SAFELY GET THE CAR TO SIDE OF THE ROAD AS IT COASTED WHILE TR…"~62,000 mi, complaint #991207
    • "FOR THE LAST YEAR EXPERIENCING PROGRESSIVELY WORSENING DRIVABILITY ISSUES. THE MOST CONCERNING IS STEADILY INCREASING THROTTLE LAG (TIME BETWEEN APPLYING MORE PRESSURE TO ACCELERATOR AND VEHICLE RESPONDING), WHICH I VIEW AS A SAFETY ISSUE. THE VEHICLE DOES NOT…"~120,000 mi, complaint #1644721
  16. #16

    unintended acceleration

    15 unsafe

    15
    incidents
    Typical range: 25,500–65,000 mi

    Median 50,000 mi, based on 33 reports (3% had no usable mileage)

    • "AS I PULLED INTO A DIAGONAL PARKING SPACE AT MY CVS DRUG STORE, TURNING AT A LOW RATE OF SPEED OR APPROXIMATELY 1 OR 2 MPH, STEPPING ON THE BRAKE TO COMPLETE THE ROUTINE ACT OF PARKING, THERE WAS A SUDDEN SURGE OF ACCELERATION. THIS WAS NOT OF MY OWN VOLITION…"~10,298 mi, complaint #971803
    • "I AM FILING A FORMAL COMPLAINT AGAINST FORD MOTOR COMPANY ABOUT SUDDEN AND REPEATED SURGING OCCURRING ON MY 2011 FORD FUSION. THE FIRST TIME THE CAR SURGED AS I WAS BRAKING, THE CAR SUDDENLY SURGED FORWARD. THE SURGE THREW THE CAR APPROXIMATELY 10 FEET BEF…"~26,000 mi, complaint #1162308
    • "I WAS PULLING UP SLOWLY BEHIND TWO CARS AT A RED LIGHT WHEN MY ENGINE ACCELERATED WITH MY FOOT FIRMLY ON THE BRAKE. MY CAR BEGAN TO INCH FORWARD TOWARD THE CAR IN FRONT OF ME. I PUT THE CAR IN NEUTRAL AND THE ACCELERATION CONTINUED. I PUT THE CAR IN PARK AND O…"~48,400 mi, complaint #1316375
    • "I WAS MERGING FROM ONE INTERSTATE TO ANOTHER AND HAD ACCELERATED TO 65 MPH. THE CAR AUTOMATICALLY STARTED DECELERATING AND SHAKING. THANK GOODNESS I WAS IN THE RIGHT LANE AND WAS ABLE TO PULL OFF. I TURNED IT OFF AND IT STARTED AGAIN. I WAS ABLE TO DRIVE I…"~57,000 mi, complaint #1006715
    • "I ENTERED THE CVS PARKING LOT AND MADE A RIGHT TURN AND PROCEEDED TO ENTER THE OPEN PARKING SPACE . I STEPPED ON THE BRAKE TO SHIFT TO THE PARK POSITION WHEN ALL OF A SUDDEN THE CAR JOLTED FORWARD ACCELERATING IN A FORCEFUL MANNER( LIKE IT HAD A MIND OF ITS O…"~175,000 mi, complaint #1098719
  17. #17

    wiring harness

    15 unsafe

    15
    incidents

    Commonly reported, insufficient mileage data - n=18, median 78,000 mi, no reliable range below 25 reports.

    • "WENT TO START CAR AND IT WOULD NOT START. FORD ROADSIDE TOWED IT THE NEXT DAY. AFTER TRYING VARIOUS THINGS FOR 3 WEEKS FORD ENGINEERING CALLED TO TELL ME IT WAS DUE TO A LIGHTNING STRIKE. INSURANCE BELIEVES IT IS A WARRANTY CLAIM AS THE CAR IS STILL UNDER W…"~24,000 mi, complaint #1000636
    • "THE HVAC BLOWER RELAY OR CONTROLLER OVERHEATED AND BEGAN SMOKING MELTING THE HOUSING FOR THE WIRING. *TR"~52,000 mi, complaint #1151025
    • "The contact owns a 2011 Ford Fusion. The contact stated while driving 60 MPH with the air conditioning activated, there was a burning odor inside the vehicle. The contact reached under the glove box and discovered that the heat sink and wiring harness connecti…"~80,000 mi, complaint #1829032
    • "THE BLOWER RESISTOR AND BLOWER RESISTOR PLUG HAS CAUGHT FIRE AND MELTED. I HAVE PICTURES. THIS CAUSES YOU AC TO COME ON AND OFF INTERMITTENTLY. "~110,000 mi, complaint #1191589
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE BLOWER MOTOR RESISTER MALFUNCTIONED. THE CONTACT STATED THAT THE WIRES ASSOCIATED WITH THE COMPONENT MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAI…"~120,295 mi, complaint #1358256
  18. #18

    power windows and locks

    12 unsafe, 1 annoyance

    13
    incidents

    Commonly reported, insufficient mileage data - n=18, median 53,000 mi, no reliable range below 25 reports.

    • "THE WINDOWS AND SUN ROOF ON MY FORD FUSION 2011 OPENS ON THEIR OWN WHEN NO ONE IS AROUND THE CAR. MY CAR WAS 200 MILES AWAY FROM ME AND FRIEND FOUND WINDOWS AND SUNROOF OPENED. HAD TO MAKE TRIP TO CAR IN ORDER TO CLOSE WINDOWS. FORD DEALER SAID THAT THIS COUL…"~3,000 mi, complaint #865611
    • "The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was parked, the contact was unable to unlock the door from inside the vehicle. The failure recurred four times. The contact purchased the door lock and the door lock was replaced fo…"~30,000 mi, complaint #1802042
    • "I PARKED MY VEHICLE AND WENT TO OPEN MY DOORS AND THE DRIVER AND PASSENGER SIDES DOERS WOULD NOT OPEN FROM THE INSIDE. I HAD TO PROCEED TO UNLOCK THE DOOR MANUALLY AND ROLL THE WINDOW DOWN, PLACE MY ARM OUT THE WINDOW TO OPEN THE DOOR FROM THE OUTSIDE. THE PAS…"~78,000 mi, complaint #1312353
    • "MY FORD FUSION WAS PARKED AND I SUDDENLY AM UNABLE TO OPEN THE DRIVERS SIDE DOOR FROM THE INSIDE. I HAVE TO LOWER THE WINDOW ALL THE WAY AND STICK MY ARM OUT TO OPEN FROM THE OUTSIDE HANDLE. MY WINDOWS ARE ELECTRONIC AND FREEZE SHUT IN THE WINTER (MN RESIDENT)…"~90,000 mi, complaint #1315713
    • "THE VEHICLE WAS STATIONARY. THE INSIDE DOOR HANDLE AND LOCK BROKE AT THE SAME TIME. TWO WAYS TO GET OUT, ROLLING THE WINDOW DOWN AND OPENING FROM OUTSIDE OR PULLING THE HANDLE AND LOCK AT THE SAME TIME ON THE INSIDE. THE DOOR WILL NOT LOCK."~130,857 mi, complaint #1554116
  19. #19

    evap system

    8 unsafe, 4 annoyance

    12
    incidents

    Commonly reported, insufficient mileage data - n=16, median 101,000 mi, no reliable range below 25 reports.

    • "MY CHECK ENGINE LIGHT CAME ON AND THE ERROR CODE IS FOR A EVAP SYSTEM LEAK. I TOOK THE CAR TO A GARAGE. THEY SAID THERE IS MOST LIKELY A SMALL CRACK IN THE FUEL DELIVERY HOSE ON THE CAPLESS FUEL SYSTEM. HOWEVER, TO SAVE MONEY THEY SAID TO GO TO A FORD DEALER B…"~51,671 mi, complaint #1203467
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE FUEL CAP LEAK AND THE CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE SOLENOID NEEDED TO BE…"~78,000 mi, complaint #1268420
    • "THE PURGE CANISTER VALVE HAS BEEN REPLACED, BUT THE FUEL SMELL STILL REMAINS WHILE IT IS STATIONARY AND RUNNING."~140,000 mi, complaint #1323949
    • "CANISTER PURGE VALVE FAILURE - CHECK ENGINE LIGHT CAME ON WHILE DRIVING. ERROR CODE P1450 DISPLAYS NOW INDICATING THERE IS A VACUUM ISSUE IN MY FUEL TANK WE HAD THE VEHICLE CHECKED IN APRIL 2016 WHEN THE RECALL NOTICE CAME OUT - THE RECALL WAS CLOSED WITH A C…"~148,000 mi, complaint #1561964
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT DISPLAYED CODE: P0455 (EVAP SYSTEM LEAK DETECTED). THE VEHICLE WAS TAKEN TO MARSHAL MIZE FORD (LO…"~200,000 mi, complaint #1533129
  20. #20

    lighting exterior

    7 unsafe, 2 broken, 1 annoyance

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "REAR EXTERIOR STOP/TURN SIGNAL LIGHT SOCKETS HAVE BURNT MARKS AROUND ENTIRE SOCKET; REPLACED BURNT OUT BULBS MULTIPLE TIMES."~53,000 mi, complaint #1362514
    • "THE HEADLIGHT SELECTOR SWITCH ON THE CAR DASHBOARD WAS ON AUTOMATIC AND THE HEAD LIGHTS WERE OFF AS IT WAS IN THE MIDDLE OF THE AFTERNOON ON A BRIGHT SUNNY DAY WHEN I ENTERED A TUNNEL ON THE BLUE RIDGE PARKWAY IN NORTH CAROLINA. THE HEAD LIGHTS DID NOT COME ON…"~67,100 mi, complaint #1417968
    • "BURNT TAIL LIGHT SOCKETS SOME MELTING AS WELL BECAUSE THE BULB WAS STUCK INSIDE SOCKET"~119,000 mi, complaint #1188474
    • "TAIL LIGHT MELTS WITHIN ITS HOUSING WHILE DRIVING."~120,000 mi, complaint #1676866
  21. #21

    stability and traction control

    10 unsafe

    10
    incidents

    Commonly reported, insufficient mileage data - n=12, median 54,000 mi, no reliable range below 25 reports.

    • "AFTER OWNING MY 2011 FORD FUSION FOR SEVERAL WEEKS, THE 'SERVICE ADVANCETRAC SOON' LIGHT CAME ON. THE DEALER RAN A DIAGNOSIS ON THE CAR AND IT WAS SHOWING A STEERING ANGLE SENSOR BAD. WHEN THEY ORDERED THE PART AND TRIED TO INSTALL, THIS MODEL DID NOT HAVE O…"~2,016 mi, complaint #858744
    • "THE STEERING SUDDENLY WENT OUT AS I WAS IN THE MIDDLE OF A CURVING DRIVING ABOUT 58-60 MPH. A CHIME SOUNDED AND THE ADVANCETRAC SERVICE LIGHT CAME ON. I WAS ABLE TO GET TO MY DESTINATION WITHIN 7-8 MINUTES. I TURNED OFF THE CAR AND LET IT SIT FOR ABOUT 20 M…"~51,200 mi, complaint #1012991
    • "I TURNED MY CAR ON, AND WENT TO REVERSE. THE CAR STARTED BEEPING, AND A LIGHT CAME ON. I CONTINUED TO DRIVE THINKING IT WAS BECAUSE I DIDN'T HAVE TRACTION IN THE GRAVEL LOT I WAS IN. I DIDN'T HAVE ANY POWER STEERING AND THE BRAKES WEREN'T WORKING AS WELL AS NO…"~54,000 mi, complaint #1035212
    • "WHILE DRIVING, THE CAR FACES A SUDDEN LOSS OF POWER STEERING AND A "SERVICE ADVANCETRAC" WARNING MESSAGE COMES ON AT THE SAME TIME. THE WARNING LIGHT FOR THE TRACTION CONTROL STAYS ON. POWER STEERING RESUMED AFTER SOME TIME BUT THE "SERVICE ADVANCETRAC" WARNIN…"~63,000 mi, complaint #1353514
    • "DRIVING HOME FROM WORK. INTERSTATE HIGHWAY. SERVICE ADVANCE TRAC LIGHT CAME ON. SHORTLY AFTERWARDS, SERVICE POWER STEERING CAME ON. LIGHTS ON DASH SHOWING YELLOW CAR SWERVING. SLOWED DOWN TO MAKE SENSE OF IT AND STEERING WHEEL WOULD NOT TURN WITHOUT GREAT EFFO…"~103,222 mi, complaint #1636883
  22. #22

    suspension arms and bushings

    2 unsafe, 7 annoyance

    9
    incidents

    Commonly reported, insufficient mileage data - n=12, median 70,000 mi, no reliable range below 25 reports.

    • "WHEN DRIVING AT LOW SPEEDS, VEHICLE CREAKS CONSISTENTLY. HAVE BEEN TOLD BY FORD THE FRONT CONTROL ARMS NEED TO BE REPLACED. HAS BEEN AN ISSUE SINCE 60,000 MILES. UNACCEPTABLE TO BE QUOTED OVER $1000 TO FIX ALL CONTROL ARMS ON A CAR WITH THAT MANY MILES. COMMON…"~60,000 mi, complaint #1552164
    • "SQUEAKING NOISE COMING FROM FRONT AXLE (MOSTLY ON DRIVER SIDE) WHILE DRIVING AND TURNING; SOUNDS THE MOST WHEN OUTSIDE TEMPERATURE IS HIGHER (NOT SO LOUD ON COOL DAYS). TOOK IT TO DEALER THAT SOLD THE CAR (TODAY 04/25/2016) TO HAVE SUSPENSION AND POWER STEERI…"~64,200 mi, complaint #1277780
    • "MY VEHICLE STARTED SOUNDING LIKE SOMETHING WAS RUBBING. SO I HAD IT INSPECTED AND WAS TOLD THAT THE LOWER CONTROL ARMS ON MY PASSENGER SIDE WHERE BOTH DAMAGED AND IN NEED OF REPLACEMENT BUT THAT MY VEHICLE WAS MUCH TO NEW FOR THESE PARTS TO HAVE WORN OUT . IT…"~78,000 mi, complaint #1201261
    • "HEARING SQUEAKS AND CREAKS WHILE DRIVING OVER BUMPS AND TURNING. SINCE STANDARD BALL JOINTS ARE NOT USED IN TIS MODEL MIGHT BE THE 4 LOWER CONTROL ARMS AND AN EXPENSIVE REPAIR."~101,000 mi, complaint #1262993
    • "MY 2011 FORD FUSION MAKES A CREAKING AND THUMBING SOUND AND ALSO WHEN YOU GO OVER A BUMP OR TURN THE WHEEL NOT MATTER IF ITS RIGHT OR LEFT, WHEN DRIVING."~113,000 mi, complaint #1569815
  23. #23

    heater core and blower

    5 unsafe, 1 broken

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE HEATER WAS ACTIVATED, THE SILVER PORTION OF THE HEAT ADJUSTERS WOULD BECOME EXTREMELY HOT AND COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC WAS UNABLE TO…"~2,000 mi, complaint #1018604
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE DEFROSTER FAILED CAUSING THE CONTACT'S VISIBILITY TO BE BLOCKED. THE CONTACT INSPECTED THE VEHICLE AND DIAGNOSED THAT THE BLOWER MOTOR RESISTER NEEDED TO BE REPLACED. THE…"~32,000 mi, complaint #1079814
    • "THE FAN BLOWER TO THE AIR CONDITION FAILED TO WORK AFTER A SHORT PARK. THE DEALERSHIP TOLD ME THE WIRE AND RESISTER HAD BURNED,DID NOT KNOW WHICH HAPPENED FIRST. I WAS TOLD IT COULD CAUSE A FIRE SO THE PARTS WERE DISCONNECTED. UNTIL NEW PARTS WERE INSTALLED.…"~40,000 mi, complaint #938275
    • "HEATER/DEFROST BLOWER SPEED CONTROLLER AND ASSOCIATED WIRING FAILURE CAUSING WIRE SMOKE COMING OUT FROM UNDER DASH BOARD. IF I DIDN'T TURN OFF CLIMATE CONTROL, I SUSPECT IT COULD HAVE ESCALATED TO AN ELECTRICAL FIRE. WITHOUT DEFROST WORKING, IT IS HARD TO SEE…"~103,000 mi, complaint #1688106
    • "THE HEATER AND AIR CONDITIONING FAN OVERHEATED AND MELTED. FAN WOULD START AND STOP INTERMITTENTLY AND THEN QUIT WORKING. WHOLE UNIT HAD TO BE REPLACED."~109,000 mi, complaint #1259878
  24. #24

    interior trim

    2 unsafe, 2 broken, 2 annoyance

    6
    incidents

    Commonly reported, insufficient mileage data - n=14, median 72,500 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE INTERIOR DOOR HANDLE BECAME FRACTURED AND PREVENTED THE CONTACT FROM OPENING THE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE AS…"~29,000 mi, complaint #1045207
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE INTERIOR DRIVER'S SIDE DOOR HANDLE FRACTURED TWICE IN THREE YEARS. THE DOOR HANDLE WAS REPAIRED IN 2016 FOR THE SAME FAILURE. THE CONTACT HAD TO MANEUVER THE DOOR LOCK OR REACH OUTSIDE THE VE…"~38,000 mi, complaint #1563812
    • "THE DRIVER SIDE HEATED SEAT OVERHEATED AND BECOME SO HOT IT NEARLY BURNS THE DRIVER'S LEG . TO AVOID LEG BURN I HAVE TO TURN IT TO THE LOWEST HEAT SETTING. AFTER TWO WEEKS OF THIS, THE HEATED SEAT FAILED TO OPERATE. A MOMENT AFTER DEPRESSING THE HEATED SEAT BU…"~48,000 mi, complaint #1152479
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SIDE INTERIOR DOOR HANDLE WOULD NOT OPEN WHEN PROMPTED. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NEW JERSEY, 08034) WAS MADE AWARE OF THE FAILURE AND STATED THA…"~80,000 mi, complaint #1482109
    • "I PURCHASED THIS CAR USED. TESTED ALL FUNCTIONS OF THE CAR BEFORE A DECIDED TO BUY IT. THE HEATED DRIVERS SEAT WORKED FINE WHEN I PURCHASED IT. I WENT TO USE THE HEATED SEAT ABOUT 2 WEEKS LATER, IT CAME ON AND ABOUT 30 SECS LATER WENT OFF AND HASN'T WORKED SIN…"~118,000 mi, complaint #1705730
  25. #25

    seat mechanism

    4 unsafe, 2 annoyance

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MY 2011 FORD FUSION (PURCHASED IN THE FALL OF 2010) HAS A RECENT ISSUE WITH THE HEATED SEATS. THEY ARE GETTING SO HOT THAT IT IS BURNING ME. I HAVE TO TURN THEM OFF AT THAT POINT. I HAVE LOVED THE HEATED SEATS THE WHOLE TIME I HAVE HAD THE CAR. IT SEEMS LI…"~115,000 mi, complaint #1226875
  26. #26

    battery and charging

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HE WAS UNABLE TO TOW THE VEHICLE WITHOUT THE BATTERY GOING DEAD. THE DEALER ADVISED THE CONTACT TO CONNECT A BATTERY DISCONNECT HOWEVER, WHEN THE BATTERY DISCONNECT WAS ADDED, THE VEHICLE BEING…"~4,006 mi, complaint #862967
    • "PULLED OUT OF A PARKING LOT ONTO A MAIN STREET WHEN VEHICLE LOST ALL POWER. IT WAS DARK AND THE CAR IS BLACK AND I FEARED SOMEONE WOULD HIT ME SINCE THE HAZARD FLASHERS WERE NOW INOPERATIVE. VEHICLE HAD TO BE PUSHED ONTO A SIDE ROAD. A SIMILAR INCIDENT OCCURRE…"~28,000 mi, complaint #1067254
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE BATTERY CABLE FRACTURED AND CAUSED AN ELECTRICAL SPARK/CURRENT. THE FAILURE COULD HAVE POTENTIALLY LED TO A FIRE. THE VEHICLE WAS TAKEN TO FORD COUNTRY OF HENDERSON, NEVADA AND THE BATTERY CABLE WAS R…"~37,000 mi, complaint #1382997
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BATTERY CABLE ASSEMBLY WAS BURNED, CAUSING FIVE FUSES TO MALFUNCTION. THE MANUFACTURER WAS…"~51,960 mi, complaint #1015886
    • "MULTIPLE TIMES NOW THIS HAS HAPPENED... I'LL GIVE YOU THE MOST NERVE WRACKING EXPERIENCE, WHERE I HONESTLY WAS SCARED FOR MY LIFE. IT WAS 10:30PM, I WAS DRIVING OUT OF TOWN ON MY WAY BACK HOME FROM A FRIENDS, ON A TINY [REDACTED ADDRESS] GOING 55, ALL OF A SUD…"~70,000 mi, complaint #1703889
  27. #27

    brake pads and rotors

    5 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "I BROUGHT MY FUSION IN FOR SERVICE ON 2/28/12 (17899 MILES) FOR THE FIRST TIME W/ HEAVY VIBRATION IN STEERING WHEEL WHEN APPLYING BRAKES. I WAS TOLD THEY MY ROTORS NEEDED TO BE MACHINED, & THAT WAS COVERED UNDER WARRANTY. IT WAS NOT EVEN A MONTH LATER WHEN I C…"~17,899 mi, complaint #993631
    • "DURING A FORD/LINCOLN DEALER INSPECTION DURING AN OIL CAHNGE ON SEPTEMBER 16,2015, MY WIFE WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. THE VEHICLE WAS PURCHASED NEW IN FEBUARY 2011 AND AT 4.5 YEARS OLD HAS 23…"~23,544 mi, complaint #1219787
    • "DURING A FORD DEALER INSPECTION (CUSTOMER SATISFACTION PROGRAM THROTTLE BODY CALIBRATION) ON JULY 10,2014, WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. I AM FIRST OWNER AND AT 3.5 YEARS OLD AND 26,600 MILES,…"~26,600 mi, complaint #1086217
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 70 MPH, THE VEHICLE JERKED TO THE RIGHT AND MADE A LOUD GRINDING NOISE. THE CONTACT STATED THAT THE BRAKE CALIPERS MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE O…"~56,000 mi, complaint #1320800
  28. #28

    transfer case awd

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "HAVE A DEFECTIVE PTU - POWER TRANSFER UNIT THAT NEEDS REPLACING. IT WAS LEAKING FLUID AND WAS TOLD I NEED A WHOLE NEW UNIT. I HAVE READ ABOUT NUMEROUS ISSUES WITH THESE BUT A RECALL WAS NEVER ISSUED."~52,829 mi, complaint #1308353
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. PRIOR TO THE NOISE, THE CONTACT NOTICED A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND GREASE INSIDE THE TRA…"~60,000 mi, complaint #1557962
    • "WHILE ON THE HIGHWAY DRIVING 55MPH A GRINDING NOISE CAME OUT OF THE FRONT OF THE CAR AND CAUSED THE CAR TO COME TO A SUDDEN STOP. I PUT THE CAR IN PARK AND BACK IN DRIVE MAKING IT TO A PARKING LOT WHERE IT WAS ACTING LIKE THE BRAKE WAS BEING ENGAGED AND DISENG…"~101,000 mi, complaint #1682226
  29. #29

    engine internal

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "ENGINE TICKING SOUND REPORTED TO FORD DEALER AFTER MY MECHANIC FOUND IT WAS INSIDE ENGINE. DEALER FOUND ENGINE BLOCK CRACK AND REPLACED ENGINE - INVOICE #315874 - AL PACKER'S WHITE MARSH FORD, [REDACTED ADDRESS]. BALTIMORE, MD 21220. DATED 11/12/15 ENGIN…"~32,742 mi, complaint #1254280
    • "MY VEHICLE WAS MOVING IN A PARKING LOT WHEN THE ENGINE SUDDENLY BEGAN TO MISFIRE AND STALLED. THE FORD DEALERSHIP TOLD ME THE ENGINE SUFFERED A CATASTROPHIC FAILURE. THIS HAPPENED WITHOUT WARNING. ALL MAINTENANCE WAS PREFORMED ON TIME OR AHEAD OF SCHEDULE. THI…"~98,000 mi, complaint #1519814
    • "AT 138825 MILES, THE ENGINE BEGAN TO HAVE A MISFIRE ON CYLINDER #4, WHICH WAS INITIALLY A VACUUM HOSE LEAK. THEN, THE CAR STARTS HAVING AN “EARTHQUAKE” WHENEVER THE CAR IS STOPPED AT A RED LIGHT. THE CAUSE WOULD THEN BE AN EGR MALFUNCTION. AS TIME WENT BY, THE…"~139,063 mi, complaint #1747536
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL CLICKING NOISE DETECTED FROM THE VEHICLE AND THE STEERING WHEEL SEIZED.THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND INFO…"~189,201 mi, complaint #1563846
  30. #30

    instrument cluster

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "LETTER SENT OCT. 2011. CUSTOMER UNHAPPINESS DEPARTMENT FORD MOTOR COMPANY P.O. BOX 6248 DEARBORN MI 48126 GENTLEMEN AND/OR LADIES: I HAVE OWNED A FORD (FUSION SE) FOR SEVERAL MONTHS AND EVERY TIME I TAKE IT OUT OF THE GARAGE TO DRIVE I AM AFRAID.…"~1,000 mi, complaint #891984
    • "ISSUE HAPPENED WHILE VEHICLE WAS IN MOTION. INSTRUMENT CLUSTER LIGHT GOES OFF AND ON EVERY SECOND WITH BEEPS AND CHANGING MESSAGES: TIRE PRESSURE MONITOR FAULT, DOOR AJAR. VEHICLE LEFT/RIGHT TURN SIGNALS STOPPED WORKING COMPLETELY. ISSUE RESOLVED BY ITSELF AFT…"~25,000 mi, complaint #1376878
  31. #31

    suspension struts shocks

    3 unsafe, 1 broken

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "FRONT PASSENGER SIDE COIL SPRING OVER THE WHEEL FOUND BORKEN. HAD TO REPLACE THE COIL SPRING. SHOP SUGGESTED REPLACING THE STRUT AS WELL, AND ALSO TOLD US THAT THIS SHOULD BA A MOLD PROBLEM AND HAD HAPPENED TO A LOT OF FORD, CHEVY, AND 07-09 HONDA, BUT FORD NE…"~80,000 mi, complaint #1305674
    • "WHEN UR GOING 60 MPH OR FASTER. IT FEELS LIKE THE REAR END IS SWAYING. I JUST BOUGHT THE CAR 7 MONTHS AGO. *TR"~83,000 mi, complaint #1174031
    • "BOTH FRONT SPRINGS BROKEN AT 121,000 MILES -- APPEARS TO BE A COMMON PROBLEM INDICATED ON AUTOMOTIVE BLOGS AND BY FORD CUSTOMERS. DEALER QUOTED $840 TO FIX. BLAMED CLEVELAND SALTY WINTERS ON PROBLEM"~121,000 mi, complaint #1425983
  32. #32

    control module

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE STALLED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIA…"~30,000 mi, complaint #1196709
    • "'3 MAY 2013 (MILEAGE 32,800) MOAB, UTAH. DRIVING IN THE MOUNTAINS AROUND MOAB FOR MY DAUGHTERS WEDDING. ONE PASSENGER IN THE CAR BESIDE MYSELF. WHILE DRIVING AROUND A SHARP CURVE, ALL THE ELECTRONICS IN THE CAR WENT DEAD. THE ENGINE SHUT DOWN, ALL LIGHTS ON…"~56,751 mi, complaint #1246420
    • "WENT TO USE CAR REMOTE AND DID NOT WORK, BOUGHT ANOTHER KEY AND WHEN MY SERVICE TRIED TO PROGRAM IT THEY FOUND OUT THE 15604 F MODULE WAS BAD. THEY CALL FORD AND FORD TOLD THEM IT IS BACK ORDER ALL OVER THE COUNTRY. IF THEY ARE REPLACING THIS MANY MODULE THEN…"~101,000 mi, complaint #1262404
  33. #33

    steering column

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "FAULTY STEERING LIGHT CAME ON SEVERAL TIMES AND THEN TURN OFF WHILE DRIVING.... AND TODAY 09/01/2016 THE STEERING COLUMN LOCKED UP AND UNABLE TO USE EVEN IF THE CAR IS TURNED OFF AND ON. THE CAR WAS IN REVERSE WHEN IT LOCKED."~120,000 mi, complaint #1313588
    • "The contact owns a 2011 Ford Fusion. The contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. The contact stated that the grinding sound could be heard inside and outside the…"~134,000 mi, complaint #1925288
  34. #34

    transmission manual clutch

    1 stranded, 2 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THIS PAST WEEK WHEN PULLING INTO MY DRIVEWAY I SHIFTED MY CAR INTO PARK AND I COULD FEEL SOMETHING GIVE. I COULD NOT SHIFT OUT OF PARK AFTER SO I REMOVED CONSOLE TO DO IT MANUALLY AS SHIFT INTERLOCK OVERRIDE WAS NOT WORKING. I CAN MANUALLY SHIFT BUT THE DASH I…"~39,000 mi, complaint #1335176
    • "ON, NOVEMBER 10, 2016, I PULLED INTO A PARKING SPOT IN A SHOPPING PLAZA. I PUT MY CAR IN PARK, TOOK MY FOOT OFF OF THE BREAK AND MY CAR STARTED ROLLING BACKWARDS. I PUT MY FOOT BACK ON THE BREAK AND PULLED THE EMERGENCY BREAK AND MY CAR STOPPED. I DIDN'T KN…"~107,000 mi, complaint #1550832
  35. #35

    wiper and washer

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "EVERY TIME I DRIVE IN POURING RAIN, IT IS VERY HARD TO SEE AND HAVE TO SLOW WAY DOWN. THE WIPERS ARE NOT FAST ENOUGH TO KEEP THE RAIN OFF WINDSHIELD ON THIS 2011 FORD FUSION. THIS IS A SAFETY ISSUE AND SHOULD BE CORRECTED BY FORD. (I HAD A BUICK BEFORE THIS…"~4,000 mi, complaint #1133855
    • "WHILE DRIVING ON THE HIGHWAY TO WORK ON JANUARY 29, 2016 I TURNED ON MY WIPERS TO CLEAN THE WINDSHIELD AFTER I TURNED THE WIPERS OFF THEY STOPPED IN THE MIDDLE OF THE WINDSHIELD, EFFECTING MY VISION WHILE DRIVING. ONCE OFF, THEY WILL INTERMITTENTLY TURN TH…"~60,000 mi, complaint #1260427
    • "WIPERS QUIT WORKING IN MIDDLE OF WINDSHIELD. ATTEMPT TO SPEED UP DELAY AND WILL NOT SLOW DOWN. IF OPERATOR TRIES TO SLOW THE DELAY SPEED DOWN SPEED WILL NOT DECREASE. TRANSMISSION SLAMS AFTER HIGHWAY TRAVEL AND LOCKS UP DRIVE TIRE AT TIMES."~125,000 mi, complaint #1259469
  36. #36

    alignment and pull

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAVE BEEN DEALING WITH FRONT END ISSUES THAT HAVE HAD MY 2011 FORD FUSION IN THE SHOP 6 TIMES FOR THE FRONT END ALLIGNMENT PROBLEMS IN THE PAST 6 MONTHS. I HAVE HAD THE UPPER AND LOWER CONTROL ARMS REPAIRED AND IN LESS THAN 3 MONTHS AGO, AGAIN I'M IN NEED O…"~89,900 mi, complaint #1411008
  37. #37

    fuel injector

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I WAS SITTING AT A DRIVE UP WINDOW AND MY RPMS WENT WAY UP AND THE CAR DIED AND WHEN I'M DRIVING I HAVE A LOST OF POWER LIKE IT TRYED TO DIE THEN RECOVERED I,M BEING TOLD THIS IS THE (FUEL INJECTION THROTTLE BODIES) THIS IS BE COMING A BIG PROBLEM WHERE IT STA…"~40,320 mi, complaint #1006033
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN FOUR TIMES AFTER THE WARNING INDICATOR WRENCH ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE FUEL THROTTLE BODY NEEDED TO BE REPLACED. THE V…"~93,545 mi, complaint #1307133
  38. #38

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "DRIVING ALONG AND THE SUNROOF EXPLODED. SOUNDED LIKE A GUNSHOT. GLASS DID NOT JUST SPIDERWEB, PIECES OF GLASS, INCLUDING SMALL SHARDS AND SLIVERS FELL INSIDE THE CAR AND INTO THE BACKSEAT. FORTUNATELY THE CAR SEATS HAD NO KIDS AT THE TIME, AS THERE WAS GLAS…"~47,000 mi, complaint #986685
    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE SUN ROOF EXPLODED AND IMPLODED GLASS WITHOUT WARNING. THE GLASS PARTICLES ENTERED THE INSIDE OF THE VEHICLE. THERE WERE NO INJURIES. SHENANDOAH FORD ([REDACTED ADDRESS], FRONT ROYAL, VA 22630…"~146,000 mi, complaint #1552154
  39. #39

    starter

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "BATTERY, STARTER AND FLYWHEEL. FLYWHEEL MISSING TEETH POSSIBLY AFTER FAILED BATTERY. ORIGINALLY MY CAR WAS JUMP STARTED BY AAA 01/2014 DUE TO BATTERY FAILURE. WAS ADVISED TO GET BATTERY REPLACED. WHICH WAS RELUCTANTLY REPLACED BY FORD AT 36,805 01/2014. U…"~36,805 mi, complaint #1408749
    • "The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had failed to start. The vehicle was taken to several independent mechanics to be diagnosed. The contact stated that a mechanic replaced the starter; however, the failure persisted. The c…"~145,000 mi, complaint #2011925
  40. #40

    tpms

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact's daughter owns a 2011 Ford Fusion. The contact stated that the rear passenger’s side tire became deflated. The TPMS warning light was illuminated. As a result of the failure, the power steering also failed. Upon investigation, the contact discover…"~113,000 mi, complaint #1880689
  41. #41

    ac compressor and refrigerant

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE AIR CONDITIONER BEGAN TO BLOW COLD AIR, BUT CHANGED TO HOT AIR INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS…"~44,557 mi, complaint #1300396
  42. #42

    adas blind spot

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "CROSS TRAFFIC ALERT SYSTEM MALFUNCTION AND REAR PARK AID ALERT MALFUNCTION."~83,000 mi, complaint #1413735
  43. #43

    adas collision warning

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE INDEPENDENTLY DECELERATED TO 2 MPH IN LESS THEN TEN SECONDS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND CURRENT MILEAGES…"~44,700 mi, complaint #997017
  44. #44

    backup camera

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL*THE CONTACT OWNS A 2011 FORD FUSION SE. WHILE DRIVING APPROXIMATELY 3 MPH IN REVERSE, THE CONTACT WAS UNABLE TO DETECT A COMPLETE VIEW OF ANY OBSTACLES THROUGH THE REAR WINDSHIELD OR THE REAR VIEW MIRROR. THE CONTACT CRASHED INTO A CEMENT PILLAR WHICH WAS T…"~500 mi, complaint #860292
  45. #45

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "WHEN YOU FIRST START THE CAR, THE BREAK BOOSTER IS NOT BUILDING PRESSURE PROPERLY. THE FIRST TIME YOU USE THE BREAKS, THE BREAK PEDDLE WILL GO ALL THE WAY TO THE FLOOR BARELY ENGAGING THE BREAKS. THERE IS NO WAY TO PERFORM AN EMERGENCY STOP IF NEEDED. I HAVE…"complaint #1597371
  46. #46

    corrosion and rust

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "LUG NUTS CORRODE AND YOU CANNOT GET THE LUG WRENCH ON THEM TO REMOVE TIRE. THIS IS A KNOWN ISSUE ACCORDING TO SEVERAL FORD TECHS. I'VE ALREADY HAD TO REPLACE ONE SET OF LUG NUTS DUE TO THIS ISSUE AND NOW I AM BEING TOLD I NEED TO REPLACE THEM AGAIN."complaint #1260973
  47. #47

    engine cooling

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE CAR IS CONTINUOUSLY REPORTING HIGH TEMPERATURE, WHEN IN FACT THE ENGINE IS WORKING AT NORMAL TEMPERATURE. COOLANT FLUID ARE AT THE CORRECT LEVEL AND MANUAL/VISUAL INSPECTION OF THE ENGINE COMPARTMENT DOES NOT SHOW ANY EVIDENCE OF HIGH TEMPERATURE DAMAGE. A…"~24,500 mi, complaint #1596484
  48. #48

    ev drive unit or inverter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY NEW 2011 FORD FUSION HYBRID SHAKES AND VIBRATES TERRIBLY ON THE HWY. I HAVE HAD IT TO THREE DIFFERENT FORD DEALERS FOR THIS PROBLEM AND THEY CAN NOT FIX IT. I HAVE CONTACTED FORD DIRECTLY AND A REP INFORMED ME THAT FORD IS AWARE OF THIS PROBLEM BUT DOES N…"~500 mi, complaint #874029
  49. #49

    exhaust system

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS DRIVING ON FREEWAY WHEN I NOTICED A ODOR FOR ABOUT FIVE MINUTES BEFORE IT GOT WORSE, ONCE I PULLED OVER TO CHECK IT AND LET THE WINDOWS DOWN THE ODER GOT STRONGER. I'VE HAD THIS HAPPENED A COUPLE OF TIMES BUT DIDN'T THINK IT WAS MY CAR."~98,200 mi, complaint #1411676
  50. #50

    hv battery and range

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY FORD FUSION HYBRID HAS RECENTLY STOPPED WORKING AS A HYBRID AND RUNS MAINLY ON THE GAS ENGINE. AFTER REVIEWING SIMILAR PROBLEMS WITH THIS VEHICLE BY OTHER OWNERS, I NOW UNDERSTAND THAT THE HIGH VOLTAGE BATTERY (HVB) SEEMS TO BE PRE-PROGRAMMED TO BECOME INOP…"~145,000 mi, complaint #1661885
  51. #51

    infotainment head unit

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THIS CAR WAS PURCHASED ON JUNE 27,2011. ON DECEMBER 3, THE ON BOARD NAVIGATION SYSTEM WAS USED FOR THE FIRST TIME. IF I WAS AWARE OF THE ROAD INTERSTATE 84 THAT I WAS TRAVELING, IF I HAD NOT KNOW INTERSTATE 84 THE ON BOARD SYSTEM WOULD HAVE HAD ME MAKE A TURN…"complaint #895369
  52. #52

    noise or vibration unspecified

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THERE'S A CREAKING SOUND THAT IS COMING FROM THE RIGHT SIDE OF THE VEHICLE HEN YOU'RE DRIVING. THE CREAKING SOUND COMES TO PLAY WHEN YOU'RE DRIVING 5 MINUTES INTO YOUR TRAVEL. THE SOUND TENDS TO COME AND GO BUT AT TIMES, IT GETS REALLY BAD. I'VE HAD OTHER PEOP…"~90,000 mi, complaint #1313530
  53. #53

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY SISTER WAS DRIVING MY 2011 FORD FUSION TO GO OUT OF TOWN , WHEN GETTING BACK INTO TOWN, SHE PULLED INTO MACDONALDS, PUT SHIFT IN PARK. WHILE SITTING IN CAR, WE WERE TAKING FOOD ORDERS FROM PASSENGERS, ONE IN FRONT PASSENGER SIDE OF CAR AND ONE IN BACK PA…"~3,390 mi, complaint #941498
  54. #54

    sunroof

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I WAS DRIVING DOWN THE ROAD AND HEARD A LOUD STARTLING EXPLOSION SOUND. THE SOUND SCARED ME AND CAUSING ME TO SWERVE. I PULLED OFF ON THE SHOULDER AND NOTICED THAT IT WAS MY SUNROOF GLASS THAT LITERALLY EXLODE. THE GLASS WAS SHATTERED AND PUSHED UP A BIT. THE…"~83,000 mi, complaint #1444523
  55. #55

    timing belt or chain

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "PURCHASED CAR FROM SEVEN STAR AUTO PENSACOLA FLORIDA FIRST PROBLEM WAS HORN HE NEVER FIXED THAN WATER PUMP AND TIME BELT I FIXED SUPPOSED TO FIXED THROTTLE BODY BUT NEVER FIXED AND ALSO HE NEVER INSTALLED HORN FOR SAFETY I TRIED TO GET REFUND BUT I'M IN SCHOOL…"~136,546 mi, complaint #1483048
  56. #56

    tire failure

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2011 Ford Fusion equipped with General tires, Tire Line: Exclaim, Tires Size: 225/50/R17, DOT number: A340-WBXJ-3919, and installed as replacement tires. The contact stated that while driving approximately 55 mph, the rear passenger’s side t…"complaint #1748820
  57. #57

    torque converter

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL*THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT WAS ON A STEEP INCLINE AND SHIFTED THE GEAR SELECTOR INTO THE REVERSE; SUDDENLY THE VEHICLE ROLLED FORWARD 6-8 FEET. THE CONTACT ENGAGED THE BRAKES WITH FORCE REPEATEDLY BEFORE THE VEHICLE CAME TO A COMPLETE…"~1,800 mi, complaint #857371

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 11V574000, 14E028000, 15V340000, 15V793000, 16V384000, 19V001000, 21E013000, 21V081000, 21V158000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for FORD FUSION directly.