2019 DODGE JOURNEY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    backup camera

    21 unsafe, 13 annoyance

    34
    incidents

    Commonly reported, insufficient mileage data - n=11, median 83,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2019 DODGE JOURNEY. WHILE BACKING OUT OF A PARKING SPOT, THE VEHICLE'S BACK UP CAMERA FAILED TO ALERT THE CONTACT OF ANOTHER VEHICLE IN THE REAR. AS A RESULT, THE CONTACT STRUCK THE PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REP…"~4,000 mi, complaint #1627903
    • "The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable a…"~30,000 mi, complaint #2143649
    • "The contact owns a 2019 Dodge Journey. The contact stated that while reversing, the rear-view camera displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with a failure of the rear-view camera. The contact was informed that the…"~55,000 mi, complaint #2231764
    • "The contact owns a 2019 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera screen was blank. No warning light was illuminated. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dea…"~100,000 mi, complaint #2158318
  2. #2

    transmission automatic

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE TRANSMISSION IS STALLING AT 25739 MILES. I BOUGHT IT IN APRIL OF 2020, 6 MONTHS AGO. WHEN ACCELERATED THE ENGINE STRUGGLES TO GET OVER 65 MILES AND REVS INCREDIBLY. THEN THE TACHOMETER SHOOTS UP AND DOWN GIVING ME UNSTABLE SPEEDS. THIS HAPPENED ON THE EXPR…"~25,739 mi, complaint #1697432
  3. #3

    airbag system

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I WAS TRAVELING ON A VERY BUSY HIGHWAY GOING 50 MILES AN HOUR. I NOTICED A LOT OF CONGESTION AHEAD SO I HAD TO LEAN OVER BECAUSE THE CAR HAS BAD BLIND SITES DUE TO HEADRESTS ON ALL SEATS. WHEN I TURNED BACK THERE WERE MANY CARS STOPPED DEAD IN FRONT OF ME. I S…"~10,000 mi, complaint #1714023
    • "The contact owned a 2019 Dodge Journey. The contact stated that while the vehicle was completely stopped, another vehicle driving at 55 MPH rear-ended his vehicle. There were no air bags deployed upon impact. The contact mentioned that the owner's manual had v…"~80,000 mi, complaint #2044177
  4. #4

    engine stall or no start

    1 stranded, 4 unsafe

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WHEN PUSHING THE START BUTTON THE VEHICLE CONTINUES TO TURN OVER BUT TAKES AWHILE BEFORE IT CRANKS AND IT USUALLY HAPPENS WHEN IT'S A COLD CRANK AND IT'S BEEN SITTING FOR AWHILE I'M PRETTY SURE IT'S THE FUEL PUMP.ALSO WHENEVER YOUR GETTING IN AND BACKING OUT T…"~23,000 mi, complaint #1673642
    • "The contact owns a 2019 Dodge Journey. The contact stated that while driving at an undisclosed speed, the brake sensor and the check engine warning lights illuminated. The contact stated that when she depressed the accelerator pedal, the vehicle seemed to be l…"~76,600 mi, complaint #1946901
  5. #5

    seatbelt and pretensioner

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "My driver side head rest deployed without an accident "complaint #2006854
    • "Seat belt beeper stoped working. Seat belt gets stuck out. Now cut the seat belt holder thing. Does not protect. Does not lock does not hold back"complaint #2034328
    • "A few years ago the passenger seatbelt beeper stopped working. Unsure if air bags will deploy in a crash or not since the seat isn't detecting a person. Mentioned to dealership and told it would be a costly repair to check all the wiring. "complaint #2135205
    • "Passenger seatbelt sensor stopped working then while later the cover broke off of the frame with no cause. Not allowing the seatbelt or airbags to work properly. According to Mopar it was not covered under warranty. I have seen multiple Dodge Journeys with thi…"complaint #2204334
  6. #6

    glass and windshield

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Windshield is coated with a plastic to prevent rock chips. The wipers have grooved the plastic. If the sun is shining and we were to try to clean the windshield it would be very hard to see the road. Seems like a manufacturing defect. "complaint #2045391
    • "Headlight condensation because of improper seal causing damage and blown headlamp"complaint #2131124
    • "The back window shattered/exploded on its own without warning while parked."complaint #2185008
  7. #7

    brake hydraulics

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "I HAD AN ACCIDENT THIS PASSED JULY 4, 2020 WHERE I HAD NO BRAKES. THAT EXPERIENCE WILL NEVER BE FORGOTTEN (PSTD). I TRAVELED THAT DAY 110 MILE ON THE FREEWAY AND REACHED MY DESTINATION STOPPED TO CHECK ADDRESS, THEN TURNED SLOWLY INTO A DRIVEWAY. MY FRIENDS…"~5,500 mi, complaint #1688586
    • "The contact owns a 2019 Dodge Journey. The contact stated that while driving at various speeds, the rear brake lights intermittently illuminated independently. The brake warning light was illuminated. The vehicle was taken to a local dealer where it was diagno…"~53,047 mi, complaint #2069969
  8. #8

    infotainment head unit

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "UCONNECT DONT WORK HALF THE TIME, UCONNECT SAYS ITS A DEALER PROBLEM DEALER SAYS ITS A UCONNECT PROBLEM, READY TO GET IT ALL BACK"complaint #1655195
    • "About 50% of the time the Bluetooth in the car fails to initialize. I have to either turn the car off for about 5 minutes or pull the fuse for the radio in order to get Bluetooth to connect for hands free calling and Bluetooth music. I have the 8.4 inch uconne…"complaint #2171452
  9. #9

    lighting exterior

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Left headlamp seal is bad. Condensation on inside has diminished brightness. The right lamp also leaked but was replaced under warranty. My warranty has expired but, as a safety issue, I believe the faulty lamp should be replaced at no charge. I'd be happy to…"complaint #1983234
    • "Bought this 2019 dodge journey in Aug 2020. Immediately noticed the headlight condensation. Brought it to the dealership to investigate and they told me it would require a whole new headlight part that would be chargeable and not covered under any warranty. "complaint #2135195
  10. #10

    other

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2019 Dodge Journey with an Evenflo Car Seat, Model Name: Nurturemax, Model Number: 3641198, Manufactured Date: 7/31/2023, rear-facing car seat installed. The contact stated that while attempting to remove the car seat from the base on the re…"~92,122 mi, complaint #2016168
  11. #11

    power steering hydraulic

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Same issue is occurring in my vehicle as a recall that has occurred with years up to 2016. Upon startup in cold weather the power steering fluid leaks from the vehicle. "complaint #1870547
    • "Same as previous year's. Power steering assist stopped working. Rubber particles in power steering fluid like hose ruptured."complaint #1987921
  12. #12

    power windows and locks

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The driver side window randomly stops working. The motor and the switches have been tested and are functioning correctly. There is no known cause at this time. "complaint #1972572
    • "My windows won’t open up or close also my passenger door is the only one that can open and close the rest of the doors. My cruise control isn’t working, the back up camera isn’t working at all "complaint #2141626
  13. #13

    seat mechanism

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Seat wont close in back seat second row wont close at all it broken itself "complaint #1792354
    • "Passenger head rest popped open with great force barely missing my head as I was getting into my seat. Now i fear it is a matter of time till the driver head rest pops open. May cause great damage to other drivers if it happens while driving. "complaint #1889739
  14. #14

    wiring harness

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The liftgate wiring harness is malfunctioning, causing my wiper blade in the rear to be working when it’s not turned off and turns off when you try to work it and my reverse lights are not working. Everything that I have looked up points to the liftgate rear w…"complaint #2059411
    • "Horn and all dasbboard controls quit working on my steering wheel. Rear wiper comes on by itself when the vehicle is put in reverse but the toggle no longer works to activate the rear wiper. The washer fluid will work with the toggle switch, but the wiper stil…"complaint #2211444
  15. #15

    abs module

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "The contact owns a 2019 Dodge Journey. The contact stated that while operating the vehicle, the ABS and check engine warning lights remained illuminated. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be re…"~47,000 mi, complaint #1993864
  16. #16

    battery and charging

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I will be driving the vehicle and it will go completely dark, no electrical function, shuts right off in the middle of traffic. After a period of time, everything will power back up. This happens randomly and is very dangerous. I took the car to the dealer an…"complaint #1972567
  17. #17

    brake pads and rotors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I RECENTLY TOOK A TRIP TO PIGEON FORGE TENNESEE FROM CHARL3STON WEST VIRGINIA. THE SPEED MOST OF THE DRIVE WAS 65MPH. MY VEHICLE ONLY HAS 43,000 MILES ON IT. I BOUGHT IT USED BUT THAT DOESN'T MEAN THAT THE BRAKES SHOULD ALREADY BE WEARING DOWN. BRAKING DOWN HI…"~43,000 mi, complaint #1689551
  18. #18

    door latch and hinge

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Wind (40+ MPH) caught the door while I was opening it. The spring that holds it open and stops it in a certain position broke. The tack welds on the spring snapped and threw the spring into the car. The dealer service department is closed today, and the insura…"complaint #1971943
  19. #19

    engine head gasket

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Front cylinder head number two is misfiring. It is a known problem with this engine and older models have an extended warranty. My 2019 is not covered. It’s an expensive repair and seems like a problem."complaint #1903203
  20. #20

    engine internal

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "The engine coil packs and spark plus were faulty. After we paid the dealership 700 to fix WHICH WAS NEVER FIXED then we fixed on our own paid a family friend to look at and fixed and then to another dealer to fix NEVER WERE fixed which cause faulty engine and…"complaint #2085526
  21. #21

    fluid leak unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "BURNING SMELL OF FLUID, PLASTIC OR METAL WHEN DRIVING THE CAR. *TR"complaint #1664287
  22. #22

    interior trim

    1 broken

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "All seat have side power move for open and close in second row and front row press down n up area plastic area holder it broke all of 4 of them seat broken for no reason "complaint #1792355
  23. #23

    key fob and immobilizer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "YOU CAN BE DRIVING AND WHAT SHOWS UP IN THE DASHBOARD IS THAT YOUR KEY IS NOT IN THE VEHICLE WHEN THE KEY IS IN THE VEHICLE THEN THE WARNING SIGNALS START THE BLAIR THE VEHICLEWERE STATIONARY AT THE TIME I HAD TO CUT THE VEHICLE OFF THEN IT WOULDN'T START BACK…"~29,000 mi, complaint #1638217
  24. #24

    stability and traction control

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THE VEHICLE'S CHECK ENGINE, THE ESC, AND THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT, WOULD ALL COME ON AND THE VEHICLE WOULD BOG DOWN AND NOT BE ABLE TO GO ABOVE 40 MPH. THIS HAS HAPPENED 5 TIMES NOW, IT IS BACK AT DEMPSEY DODGE DEALERSHIP FOR THE 4TH TIME.…"~1,750 mi, complaint #1595711
  25. #25

    wiper and washer

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Rear wiper works only in reverse, fuse was replaced and the problem still continues. "complaint #2119171

NHTSA investigations

Search NHTSA's own recall and complaint database for DODGE JOURNEY directly.