2017 DODGE JOURNEY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    airbag system

    23 unsafe, 1 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=17, median 36,500 mi, no reliable range below 25 reports.

    • "HEAD ON COLLISION. AIR BAGS DID NOT DEPLOY. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS DIAGNOSED WITH MOTOR VEHICLE COLLISION, INITIAL ENCOUNTER CONTUSION OF CHEST WALL, UNSPECIFIED LATERALITY, INITIAL ENCOUNTER. OWNER'S SPOUSE OF THE DODGE JOURNEY 2017 WAS…"~4,300 mi, complaint #1440798
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAFFORD CHRYSLER JEEP DODGE RAM FIAT OF SPRINGFIELD (LOCATED AT [REDACTED ADDRESS], SPRINGFIELD, VA 22150, [REDACTED PHON…"~13,696 mi, complaint #1547746
    • "THE CONTACT OWNS A 2017 DODGE JOURNEY GT. STATED 500 MILES OUT OF 36,000 MILE WARRANTY THE AIRBAG LIGHT CAME ON. WHEN CHECKED BY A MECHANIC IT HAD THE FOLLOWING ERROR CODE, B1C29, LEFT SIDE SEAT THORAX SQUIB 1 CIRCUIT OPEN. CHRYSLER IS REFUSING TO REPAIR AS…"~36,500 mi, complaint #1657194
    • "OTHER DRIVER RAN RED LIGHT CAUSING ME TO HIT THEM AT AN INTERSECTION. I WAS TRAVELING 40MPH. MY AIR BAGS DID NOT DEPLOY. FRONT OF MY VEHICLE WAS TOTALED.*DT*DT*JB*JB"~67,000 mi, complaint #1695038
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE WAS T-BONED BY A SECOND VEHICLE. DURING THE INCIDENT THE VEHICLE ROLLED OVER 3 TIMES AND THE FRONT END AND SIDES WERE SEVERELY DAMAGED BUT NO SIDE…"~80,000 mi, complaint #1570459
  2. #2

    engine stall or no start

    2 stranded, 19 unsafe

    21
    incidents

    Commonly reported, insufficient mileage data - n=24, median 34,000 mi, no reliable range below 25 reports.

    • "WE WERE DRIVING DOWN A [REDACTED ADDRESS] AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH…"~8,000 mi, complaint #1485811
    • "THE VEHICLE IS STALLING INTERMITTENTLY WHILE TRAVELING SLOW IN INTERSECTIONS (LEFT TURN OR STRAIGHT), ROUNDABOUTS, SLOWING IN TRAFFIC. NO DTC CODES ARE THROWN. AS THE ISSUE IS INTERMITTENT, UNDABLE TO DUPLICATE ON REQUEST. "~23,500 mi, complaint #1573077
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 80 MPH, THE VEHICLE DECELERATED AND ALMOST CRASHED IN THE MIDDLE OF RUSH HOUR TRAFFIC. THE VEHICLE CAME TO A STOP AND LOST POWER TWELVE TIMES. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WA…"~32,543 mi, complaint #1547832
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DO…"~47,800 mi, complaint #1629536
    • "I WAS DRIVING ON BRIARCLIFF RD AND MY CAR CUT OFF WHILE IT WAS ON (RUN) IT WAS IN MOTION. EVERYTHING LOCKED. THE BRAKES, GAS THE STEERING WHEEL. I SAT THERE I ALMOST WAS HIT. I KEPT TRYING TO PRESS THE GAS AND BRAKES BUT IT WOULDN'T PUSH DOWN. I COULD NOT BEL…"~94,578 mi, complaint #1607197
  3. #3

    seat mechanism

    15 unsafe

    15
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "AFTER RECLINING THE SEAT, THE PASSENGER'S SIDE HEADREST DEPLOYED. AT THE TIME THE VEHICLE WAS STATIONARY IN A PARKING LOT. NOT SURE WHY THAT HAPPENED. DON'T KNOW WHAT TO DO ABOUT THIS, TAKE IT TO THE DEALER OR WHAT. IS THERE A RECALL ON THE HEADRESTS?"~43,400 mi, complaint #1686320
    • "The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to…"~74,000 mi, complaint #1927217
    • "WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON."~94,400 mi, complaint #1635415
    • "The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 65 MPH with her son seated in the front passenger’s seat, there was a loud popping sound coming from the passenger’s side seat before the front passenger’s seat headrest…"~150,000 mi, complaint #2114600
  4. #4

    transmission automatic

    3 stranded, 7 unsafe

    10
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "THE TRANSMISSION IS FAILING TO SHIFT. IT SHIFTS EXTREMELY HARD AND THE REVERSE TAKES A FEW MINUTES TO KICK IN OR IT DOESN'T WORK AT ALL. SOMETIMES THE VEHICLE WILL NOT SHIFT AT ALL. THERE IS A STRANGE BURNING SMELL AFTER GOING UP A HILL. MY ELECTRONIC THROTT…"~5,000 mi, complaint #1471047
    • " TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER WAS EASILY MOVING INDEPENDENTLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE M…"~7,000 mi, complaint #1411633
    • "AFTER 65,500 MILES, MY TWO YEAR OLD DODGE JOURNEY HAS A CATASTROPHIC FAILURE. THE HYDRAULIC PUMP BLEW AND CAUSED COMPLETE DAMAGE TO THE TRANSMISSION COSTING ME $3500 TO GET THE COMPLETE TRANSMISSION REBUILT. IT'S RIDICULOUS THIS IS HAPPENING TO A 2 YEAR OLD CA…"~65,500 mi, complaint #1631605
    • "MY SON WAS DRIVING HOME AND THE CAR STARTED JERKING THEN SUDDENLY STOPPED. NO PRIOR INDICATION THAT THERE WAS A PROBLEM. HAD CAR TOWED TO MECHANIC & WAS TOLD TRANSMISSION IS HOT. $2100 TO REPAIR."~85,000 mi, complaint #1653277
    • "MY DODGE JOURNEY HAD TRANSMISSION FAILURE ALONG WITH THE GAS TANK NOT BEING ABLE TO FILL UP TO THE F. MY CAR JERKED TO MOVE FORWARD AND THE GAS PEDAL WOULD NOT CAUSE THE CAR TO MOVE FORWARD. I BROUGHT THE CAR TO A DODGE DEALERSHIP AND THEY TOOK ABOUT A WEEK AN…"~109,000 mi, complaint #1729946
  5. #5

    engine internal

    1 stranded, 8 unsafe

    9
    incidents

    Commonly reported, insufficient mileage data - n=10, median 46,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT DECELERATED WHILE APPROACHING A RED LIGHT AND THE VEHICLE BEGANTO HESITATE. THE VEHICLE WAS DRIVEN APPROXIMATELY FOUR MILES AND, UPON APPROACHING ANOTHER RED LIGHT, THE…"~8,000 mi, complaint #1475117
    • "I WAS DRIVING WITH THE CRUISE CONTROL ON AND THE VEHICLE KEPT TRYING TO SPEED ITSELF BACK UP AND THE CAR KEPT SLOWING DOWN I NOTICED THE CAR WAS ON FIRE IN THE BACK OF THE CAR SO I PULLED OVER TURNED THE CAR OFF JUMPED OUT WALKED TO A SAFE DISTANCE CALLED THE…"~33,000 mi, complaint #1427715
    • "WHILE I WAS DRIVING ON A HIGHWAY, THE CHECK ENGINE LIGHT AND TRACTION CONTROL/STABILITY LIGHT CAME ON. YOU COULD FEEL THE CAR LOOSEN UP, AND THE ENGINE SOUND LIKE IT WAS MISFIRING OR SKIPPING. THE CAR DID NOT LOSE POWER, AND RAN FINE THE NEXT TIME I DROVE IT.…"~48,000 mi, complaint #1559243
    • "AS MY HUSBAND WAS DRIVING FOR WORK FOR THE CENSUS, THE ENGINE LIGHT AND THE MESSAGE NOTIFICATION ENVELOPE BOTH APPEARED ON THE DASH SCREEN THEY FLASHED ON ONCE FLASHED OFF AND FLAMES BLEW OUT FROM BOTH FRONT WHEELS WELLS. THE CAR IMMEDIATELY WENT UP IN FLAMES…"~61,000 mi, complaint #1696024
    • "ROCKER ARMS ARE LOOSE NEEDING REPLACED. TRANSMISSION IS ALMOST LOCKED UP."~118,000 mi, complaint #1702796
  6. #6

    catalytic converter

    8 unsafe

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "ENGINE LIGHT APPEARED ON THE DASH AND I IMMEDIATELY NOTICED THAT THE CAR WAS HESITATING AND FELT AS IT WAS LOSING POWER WHILE ACCELERATING. I THEN TOOK IT INTO AN AUTO REPAIR SHOP AND WAS INFORMED THAT MY CATALYTIC CONVERTER NEEDED TO BE REPLACED AND WAS OVER…"~58,382 mi, complaint #1594169
  7. #7

    control module

    7 unsafe, 1 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=12, median 65,000 mi, no reliable range below 25 reports.

    • "I NOTICED A VIBRATION/HESITATION AROUND 40MPH AND TOOK MY CAR TO THE LOCAL PISCHKE SHOP AND THEY PERFORMED A REPROGRAMMING OF THE POWERTRAIN CONTROL MODULE TO THE LATEST SOFTWARE. UNFORTUNATELY THAT REPROGRAMMING DID NOT FIX THE PROBLEM AND I WAS TOLD TO REAC…"~22,000 mi, complaint #1447808
    • "VEHICLE RANDOMLY STARTED JERKING AND LOSING POWER AS I DROVE HOME ON THE HIGHWAY. GOT IT CHECKED AND SAID IT WAS CAM SHAFT POSITION SENSOR BANK 1. GOT BOTH SENSORS CHANGED AND DID A RELEARN. AFTER 24 HOURS IT DID IT AGAIN. DONT KNOW IF IT IS WIRING OR COMPUTER…"~31,000 mi, complaint #1633803
    • "BODY CONTROL MODEL WAS FAULTY AND MADE LIGHTS FLICKERING WITCH MAKES IT HARD TO SEE AT NIGHT TOOK IT IN TO DEALER THEY SAID NOTHING WAS WRONG ABOUT LITTLE LESS THAN A YEAR LATER I TOOK IT BACK IB BECAUSE IT BECAME MORE FREQUENT THEN THEY SAID YEAH ITS DEFINITE…"~50,000 mi, complaint #1569307
    • "The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the electrical system warning message was displayed and the vehicle inadvertently decelerated. The failure nearly caused a collision. The contact depressed th…"~82,000 mi, complaint #1808361
    • "The contact owned a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument panel began to behave erratically, after which the vehicle inadvertently lost motive power, prompting her to attempt to quickly veer to the shoulder of the…"~173,000 mi, complaint #1990342
  8. #8

    cruise control conventional

    7 unsafe, 1 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 70-75 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SLOWED DOWN TO 35 MPH. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DI…"~3,600 mi, complaint #1604877
    • "WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY S…"~3,950 mi, complaint #1487510
    • "WE PURCHASED A LEASE 2017 DODGE JOURNEY GT ON 1/10/2018. I CURRENTLY HAVE APPROX. 4300 MILES ON IT. WE HAD THE CRUISE CONTROL RECALL TAKEN CARE OF, AT A DEALERSHIP ON JUNE 11, 2018. THE FIRST TIME I USED THE CRUISE CONTROL AFTER GETTING THE RECALL DONE, I WAS…"~4,250 mi, complaint #1481029
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING…"~11,063 mi, complaint #1495677
    • "CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL."~24,295 mi, complaint #1523666
  9. #9

    wiring harness

    6 unsafe, 2 annoyance

    8
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "THIS IS A FOLLOW-UP TO 11244334 AND 11243797. FOR BACKGROUND, THE 2017 JOURNEY BEGAN STALLING INTERMITTENTLY AND NOT THROWING A CODE (STARTING AT ABOUT 23,500 MILES). THE STALLING OCCURRED DURING ALL DRIVING CONDITIONS AND SPEEDS. THE DEALERSHIP COULD NOT REPR…"~29,660 mi, complaint #1596360
  10. #10

    battery and charging

    3 stranded, 3 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S BLUETOOTH FAILED TO OPERATE CORRECTLY. UPON REACHING HIS DESTINATION, THE CONTACT PARKED, TURNED OFF, AND EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE SEVERAL HOUR…"~4,000 mi, complaint #1465616
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHEN ATTEMPTING TO START THE VEHICLE, THE VEHICLE WOULD NOT CRANK; HOWEVER, THE ELECTRICAL COMPONENTS WERE OPERABLE. THE CONTACT MENTIONED THAT THE VEHICLE WOULD NOT START UNLESS IT WAS JUMPSTARTED. THE VEHICLE WAS TA…"~21,000 mi, complaint #1623671
    • "MY 2017 DODGE JOURNEY KEEPS GOING THROUGH BATTERIES. 1ST ONE AT APRIL 2018. 2ND ONE JAN 2020. DEALERSHIP JUST KEEPS PUT BATTERIES IN . NOT FIXING PROBLEM. ON DODGE FORUM OTHER PEOPLE ARE HAVING SAME PROBLEMS."~33,000 mi, complaint #1638825
    • "WHILE I WAS DRIVING ON THE FREEWAY, A RED BATTERY IMAGE DISPLAYED ON THE MENU CENTER SCREEN.NEXT DAY HAD IT CHECKED, WAS TOLD ALL WAS FINE,EVERYTHING CHECK OUT..A WEEK LATER WAS ON FREEWAYAGAIN,HEADLIGHTS FLICKED, RADIO WENT DEAD(DISPLAY &SOUND) TWICE, ENGINE…"~63,000 mi, complaint #1699953
  11. #11

    seatbelt and pretensioner

    6 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE SEAT BELT ON THE FRONT PASSENGER'S SIDE FAILED TO SECURELY LATCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM ([REDACTED ADDRESS], LANSING, IL 60…"~17,000 mi, complaint #1723428
    • "IT HAS HAPPENED TO ME TWICE SINCE I GOT THE CAR THAT I WAS UNABLE TO BUCKLE UP. THE SEAT BELT WAS LOCKED AND I COULD NOT PULL IT SO THAT I COULD BUCKLE MYSELF ... KIND OF SCARY WHEN YOUR DRIVING WITHOUT A SEAT BELT. I TRIED OPENING THE DOOR CLOSING IT TURNING…"~21,000 mi, complaint #1482297
    • "FIANC LEANING ON SEAT FROM MIDDLE ROW AND DRIVER SEAT HEADREST DEPLOYED AND SEPARATED, WHILE VEHICLE WAS IN PARK"~56,750 mi, complaint #1708665
    • "The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors n…"~135,000 mi, complaint #1925388
  12. #12

    stability and traction control

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=6)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY CROSSROAD. THE CONTACT STATED THAT WHILE APPROACHING AN INTERSECTION STOP SIGN AND MAKING A LEFT TURN THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE…"~35,000 mi, complaint #1637243
    • "THE ABS LIGHT AND THE TRACTION CONTROL LIGHTS HAVE BEEN ON MY CAR CONTINUOUSLY. AT FIRST THEY WOULD COME ON INTERMITTENTLY DURING A RIDE AND THEN STAY ON. BUT NOW, THEY ARE ON DURING ALMOST EVERY RIDE DURING STARTUP."~62,000 mi, complaint #1579959
    • "The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 60–70 MPH, the traction control warning light illuminated. Additionally, the contact stated that while the accelerator pedal was released, the vehicle was shaking errati…"~90,000 mi, complaint #2216572
  13. #13

    steering rack mechanical

    4 unsafe

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "ON JULY 17TH 2019. I WAS GAINING SPEED ON AN ENTRANCE RAMP TO HIGHWAY 95N IN STAFFORD, VA. AS I APPROACHED 60 MPH THE SUV'S STEERING WHEEL LOCKED UP ON ME AND I COULDN'T TURN THE WHEEL. I TRIED THE BRAKES AND THE BRAKES WOULDN'T WORK THEY WERE HARD AND WOULD N…"~26,485 mi, complaint #1588454
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILU…"~44,000 mi, complaint #1585320
  14. #14

    backup camera

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Back up camera on the dash gose black when vehicle is in reverse which violation of motor vehicle standard for operation called dealer no recalls on my 17 but for 18 and up"complaint #1999573
    • "Rear backup camera recently went black while still displaying check your surroundings message, and immediately returned to normal after a few seconds. Approximately one week later the image flipped 180 degrees to a upside down position in which I lost percepti…"complaint #2140161
    • "There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since after the third year of owning my vehicle, I have replaced it twice already out of pocket, and now it’s happening again for the third time. My…"complaint #2151334
  15. #15

    engine cooling

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Dodge Journey. The contact stated while driving at various speeds, several unknown warning lights were flashing on the instrument panel. The contact stated that after receiving an oil change, the engine oil was low within a week. The ve…"~74,000 mi, complaint #2069569
  16. #16

    lighting exterior

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "THERE HAVE BEEN SEVERAL OCCASIONS WHERE MY HEADLIGHTS AND TAIL LIGHTS HAVE WENT OUT WHILE I WAS DRIVING AND I GOT PULLED OVER THE OTHER NIGHT FOR NO HEADLIGHTS OR TAIL LIGHTS FOR IT BEING A HAZARD. I WORK NIGHT SHIFTS AND I NEED MY HEADLIGHTS AND TAIL LIGHTS U…"~57,000 mi, complaint #1628462
  17. #17

    other

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WEN…"~25,000 mi, complaint #1626002
  18. #18

    steering electric assist

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "THE STEERING LOCKS UP LIKE IT'S POWER STEERING BUT IT'S NOT I LOSE ALL CONTROL OF ACCELERATION THE ONLY WAY TO REGAIN CONTROL IS TO PUT THE CAR IN PARK TURN IT OFF TURN IT BACK ON SOMETIMES IT DOESN'T WANT TO START RIGHT BACK UP THIS HAS HAPPENED FOUR TIMES WH…"~15,000 mi, complaint #1570914
    • "JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WER…"~30,000 mi, complaint #1496457
    • "The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that…"~130,000 mi, complaint #2149677
  19. #19

    abs module

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car…"complaint #1891686
    • "Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer work…"complaint #2000412
  20. #20

    acceleration loss or hesitation

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the deal…"complaint #1953196
    • "The car lost power and wouldn't speed up. Could have been rear ended. We had the abs light come on,the traction control light on, the air bag light on and a few more I didn't recognize they came on and went out so fast. Had to pull over and restart the car."complaint #1965306
  21. #21

    brake hydraulics

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TO WHOM IT MAY CONCERN, I LEFT MY HOME AND WAS HEADING TO WORK WHEN SOMEONE RAN A STOP SIGN. I HAD TO SLAM ON MY BRAKES TO AVOID BEING T-BONED. THE BRAKES WORKED AT FIRST, THEN THE PEDDLE PULSED AND WENT TO THE FLOOR BOARD. I PULLED OVER AND LOOKED FOR BRAKE…"~27,000 mi, complaint #1646539
    • "I WAS IN PARK WAITING FOR A SPOT TO OPEN UP IN A SCHOOL PARKING LOT, TOOK MY VEHICLE OUT OF PARK AND PROCEEDED TO PUT IN DRIVE AND MOVE 20 FEET OR SO TO THE PARKING SPOT, AS I WAS TURNING INTO THE SPOT I ENGAGED THE BRAKE TO COME TO A COMPLETE STOP BUT MY PEDA…"~31,900 mi, complaint #1505967
  22. #22

    engine oil consumption

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED SHE NOTICED OIL ON THE GROUND UNDERNEATH THE ENGINE COMPARTMENT OF THE VEHICLE. THE CONTACT STATED THAT OIL WAS ADDED EVERY TWO DAYS DUE TO THE OIL LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECH…"~93,000 mi, complaint #1730945
  23. #23

    evap system

    2 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "DURING USE OF THE VEHICLE, WHETHER STATIONARY OR IN MOTION, THE "GAS CAP LIGHT" WILL COME ON FOLLOWED BY "CHECK ENGINE LIGHT". WHEN THIS HAPPENS THE CODE P0456 WILL CAUSE THE CAR TO ACT INDIFFERENT, IT IS STILL DRIVABLE, BUT CAN CAUSE OTHER COMPONENTS TO SHOW…"~16,000 mi, complaint #1443963
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE FUEL CAP INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO PLAZA CHRYSLER DODGE JEEP RAM (2077 FL-44, INVERNESS, FL 34453, [REDACTED PHONE]) WHERE IT WAS DIAGNOSED THAT THE EVAP SYST…"~28,000 mi, complaint #1523239
  24. #24

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "GAS TANK IS LEAKING. NO DAMAGE HAS BEEN DONE TO VEHICLE NO OFF ROAD ONLY DRIVEN ON HIGHWAYS. THE CAR DEVELOPED A GAS SMELL NO VISUAL LEAK UNTIL 2 DAYS LATER I PUT $40 IN GAS AND I GET HOME AND WHEN I COME BACK OUT THERE A BIG STAIN IN THE DRIVEWAY STRONG GAS…"~50,134 mi, complaint #1615352
    • "The contact's sister-in-law owns a 2017 Dodge Journey. The contact stated she smelled an abnormal gasoline odor inside the cabin of the vehicle. The contact opened the hood and became aware of gasoline bubbling up from the fuel line. The contact stated no warn…"~61,300 mi, complaint #1846241
  25. #25

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR WINDOW WAS SHATTERED AS IF THERE WAS FORCED ENTRY OR AN INDIVIDUAL HAD BROKEN THE GLASS. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPRO…"complaint #1428674
    • "Windshield has begin to crack unexpectedly. "complaint #1802122
  26. #26

    infotainment head unit

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH…"~19,000 mi, complaint #1498183
  27. #27

    key fob and immobilizer

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I HAD MY JOURNEY PARKED IN THE DRIVEWAY, GRABBED MY PURSE AND MY DAUGHTER AND, HEADED OUT TO RUN ERRANDS. I DROVE TO MY DESTINATION, TURNED OFF THE CAR AND WENT TO LOCK IT FROM THE OUTSIDE DOOR HANDLE. THERE WERE NO BEEPS AND THE DOORS WOULDN'T LOCK. I CHEC…"~20,500 mi, complaint #1579702
    • "WENT TO GET IN CAR DIDN'T OPEN, HAD TO USE THE KEY, TRIED TO START THE CAR IT DIDN'T ,HAD TO USE THE KEY, PUT THE CAR IN REVERSE AS WE WERE BACKING UP AND ALL OF THE SUDDEN THE CAR WENT FORWARD AND RAN INTO A CONCRETE PILLAR IN A PARKING GARAGE, THE CAR WAS PA…"~26,042 mi, complaint #1546263
  28. #28

    starter

    1 stranded, 1 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "MY WIFE WENT TO START THE JOURNEY, CAR WON'T START BRAKES WON'T PRESS DOWN ALL I HEAR IS CLICKING SOUND LIKE THE CAR WANTS TO START BUT WON'T, LOOK FOR HELP ONLINE WHAT I GET IS THAT IT'S A SECURITY ISSUE THAT HAS THE CAR LOCKED TRIED TO OVER RIDE BY DISCONNEC…"~51,000 mi, complaint #1620842
    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE PUSH BUTTON START FEATURE HESITATED UPON PUSHING THE BUTTON. WHILE DRIVING 30 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUME DRIVING; HOW…"~70,000 mi, complaint #1610030
  29. #29

    throttle and pedal

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "SEVERAL LIGHTS CAME ON THE DASHBOARD INCLUDING THE ELECTRONIC TRACTION CONTROL AND THE ELECTRONIC THROTTLE CONTROL CAUSING THE VEHICLE TO COMPLETELY STOLE ON THE FREEWAY WITH NO POWER AND COULD ONLY GO 25 MPH. THIS ALONG WITH REPEATEDLY ACCELERATING AS I WAS…"~109,000 mi, complaint #1731612
  30. #30

    tire failure

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY EQUIPPED WITH KUMHO SOLUS KH16 TIRES, SIZE: P225/65R17. WHILE DRIVING 60 MPH, THE FRONT PASSENGER TIRE TURNED TO THE RIGHT. THE VEHICLE WAS TAKEN TO STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT [REDACTED ADDRESS], U…"~25,823 mi, complaint #1566876
  31. #31

    wiper and washer

    1 unsafe, 1 annoyance

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE FRONT WINSHIELD WIPERS ONLY WORK ON HIGH SPEED. WHEN YOU SHUT OFF THE WIPERS THEY STOP WHEREVER THEY WANT TO. THIS IS VERY DANGEROUS FOR VISIBILITY PURPOSES. HIGH SPEED WIPERS ARE NOT ALWAYS NEEDED."~60,000 mi, complaint #1639067
  32. #32

    ac compressor and refrigerant

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I CAN BE DRIVING OR PARKED AND THE A/C KEEPS COMING ON EVERY TIME I SHUT IT OFF IT COMES BACK ON. I HAVE ONLY HAD THIS VEHICLE SINCE FEB. 14, 2018 AND IF THIS IS GOING WRONG NOW I AM GUESSING THE WIRING IN MY DASH IS NOT GOOD. WE R TALKING ABOUT TRADING IN AND…"complaint #1607640
  33. #33

    brake pads and rotors

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE CAR HAS 35,095 MILES ON IT AND MAKES A GRINDING NOISE WHEN IT'S SLOWING DOWN FROM SPEEDS OF 25 MPH TO 35 MPH AND COMES TO A SHAKY STOP. THEN WHEN AT SPEEDS OF 50 MPH PLUS IT SHAKES AND GRINDES EVEN LOUDER. I SEE THAT IT'S A RESCUE RING ISSUE FOR THIS VEHIC…"~35,097 mi, complaint #1490874
  34. #34

    driveshaft axle cv

    1 stranded

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the driveshaft detached from the rear axle. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the…"~85,000 mi, complaint #1876838
  35. #35

    fuel pump

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "FOLLOW-UP TO #11289608 ON 12/17/2019; THE DEALER PERFORMED A SERVICE BULLETIN #18-078-17 & PCM UPDATE, #181906SZ AS RECOMMENDED BY STAR TECHNICIAN. STATES VEHICLE FUNCTIONING AS DESIGNED. TWO DIFFERENT DEALERSHIPS HAVE BEEN UNABLE TO DUPLICATE ISSUES. VEHICL…"~57,300 mi, complaint #1669669
  36. #36

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "MY HORN RANDOMLY BLOWS WHILE PARKED. VEHICLE IS IN PARK AND THE DOORS ARE SHUT AND LOCKED. NO ONE AROUND THE VEHICLE. IT HAS HAPPENED 4 TIMES TODAY. ONCE I GET OUT TO THE VEHICLE TO INVESTIGATE THE PROBLEM THE HORN STOPS BLOWING ON ITS OWN. WHEN IT HAPPENS NUM…"complaint #1674398
  37. #37

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "FIRST IT WAS ALL THE LIGHTS ON MY DASHBOARD WOULD STAY ON. MY USB AND CHARGING PORTS WOULD GO OUT. EVERY ONCE IN WHILE MY DIGITAL SPEEDOMETER WOULD RANDOMLY START DOUBLING MY SPEED. I TOOK IT IN TO THE DEALERSHIP. THEY APPARENTLY REPLACED THE PART NEEDED. THAT…"~50,000 mi, complaint #1696235
  38. #38

    noise or vibration unspecified

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "VEHICLE MAKES A TICKING NOISE WHILE PLAYING THE RADIO AND OR DRIVING ON THE FREEWAY AND GOING OVER 60 MPH. THERE IS ALSO LOUD BANGING NOISE ON THE DRIVER SIDE PASSENGER SEAT AS IF AIR OR SOMETHING IS HITTING THE VEHICLE. TIRED DON'T HOLD PRESSURE AND DRIVING A…"~26,800 mi, complaint #1478306
  39. #39

    power steering hydraulic

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "On Monday, August 16, 2021, I was driving towards a busy intersection when my steering wheel was all of a sudden unable to turn in either direction. I stopped the vehicle before merging on the busy intersection, which my next destination was I-80. My safety wa…"complaint #1764183
  40. #40

    power windows and locks

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "I bought my 2017 dodge journey new in 2017 about 2mouths ago I start having problems with my windows now going up or down , I bought a new window switch and still didn’t work .i notice broken wires in the driver side wire harness,I believe this s a safety issu…"complaint #2013178
  41. #41

    suspension arms and bushings

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THA…"~6,000 mi, complaint #1604837
  42. #42

    transmission cvt

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "THE TRANSMISSION TAKE OFF BUT IT HAS SLUGGISH IN THE TRANSMISSION,AND WHEN SLOWING DOWN THE CVT SEEN LIKE IT NOT CORRESPONDING WITH IT PARTS OF CHANGING. I'M ASSUMING ALL THE 2017 DODGE JOURNEY HAS THAT PROBLEM BUT NOT REPORTED.. MY DODGE JOURNEY SXT V6 THE T…"complaint #1578912
  43. #43

    transmission manual clutch

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND…"~29,500 mi, complaint #1526314
  44. #44

    wheel or rim

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I AM SHARING MY EXPERIENCE REGARDING BYERS KIA OF LEWIS CENTER AND SALESPERSON KYLE CAIN. FRIENDS, ON SATURDAY, MARCH 30, 2019 I PURCHASED AND FINANCED A VEHICLE THROUGH BYERS KIA ON COLUMBUS PIKE IN LEWIS CENTER, OHIO. THE VEHICLE WAS A 2017 DODGE JOURNEY…"~48,000 mi, complaint #1565929

NHTSA investigations

Search NHTSA's own recall and complaint database for DODGE JOURNEY directly.