2012 CHRYSLER TOWN AND COUNTRY

What owners reported to NHTSA, ranked by how often and how seriously.

This is complaint data, not a random sample.

It only includes owners who chose to file a federal complaint, so it over-represents dramatic and safety-related problems and under-represents minor issues an owner just had fixed without reporting. Read this as what NHTSA complainants report most, not as this vehicle's true failure rate. Full methodology.

Component ranking

  1. #1

    engine stall or no start

    6 stranded, 80 unsafe, 1 annoyance

    87
    incidents
    Typical range: 57,000–130,000 mi

    Median 101,000 mi, based on 114 reports (26% had no usable mileage)

    • "A MONTH AFTER BUYING THE VAN, IT STARTED CUTTING OFF WHILE DRIVING CAUSING IT TO BE ALMOST IMPOSSIBLE TO STEER. LUCKILY I WAS WHERE I COULD PULL OVER EVERY TIME.IT WAS TAKEN TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG. ANOTHER TIME IT DID IT MY HUS…"~3,000 mi, complaint #1111738
    • "THE ENGINE HAS RANDOMLY SHUT-DOWN WHILE IN-OPERATION. ELECTRICAL COMPONENTS BLACK-OUT FOR A MOMENT WITHOUT SIGNIFICANT EVENT, THEN POWERS BACK ON. CONCERNS FOR SAFETY WHILE OPERATING THE VEHICLE AND ITS ABILITY TO BE CONTROLLED WHILE IN-MOTION."~60,169 mi, complaint #1431300
    • "WHEN DRIVING THE ENGINE SHUTS DOWN AND AND I LOOSE CONTROL OF MY BRAKES AND STEERING"~100,000 mi, complaint #1447160
    • "TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED…"~130,000 mi, complaint #1172836
    • "ENGINE SHUTS OFF WHILE DRIVING AND ALL ELECTRICAL GOES OUT WHILE DRIVING. TYPICALLY VAN RESTARTS FINE BUT DOES IT AGAIN WHILE DRIVING. "~196,000 mi, complaint #1696678
  2. #2

    adas blind spot

    43 unsafe, 5 annoyance

    48
    incidents
    Typical range: 43,500–64,000 mi

    Median 50,500 mi, based on 65 reports (10% had no usable mileage)

    • "I WAS DRIVING OUR TOWN AND COUNTRY VAN ON THE INTERSTATE AND WAS GOING TO CHANGE LANES TO MY LEFT. THE BLIND SPOT DETECTION DID NOT COME ON TO WARN ME THAT A CAR WAS THERE. ALMOST HIT THE OTHER CAR. THIS HAS HAPPENED MANY TIMES SINCE. ON 9-27-1014 DRIVING OUT…"~24,000 mi, complaint #1164644
    • "THE BLIND SPOT DETECTOR STOPPED WORKING PROPERLY, ALL OF THE SUDDEN, WITHOUT ANY KNOWN OTHER DAMAGE OR EVENT TO THE CAR. THE ESTIMATE TO REPAIR THE PROBLEM IS $2200. THE SAFETY SYSTEM GIVES AN AUDIBLE "DING, DING, DING" ALERT PERIODICALLY AND THE SENSOR LIGHT…"~45,000 mi, complaint #1198221
    • "WE RECENTLY PURCHASED OUR SECOND TOWN AND COUNTRY AFTER HAVING REALLY LIKING OUR FIRST VAN. WE REALLY LIKED THE IDEA OF HAVING THE BLIND SPOT DETECTION SYSTEM. A YEAR OR SO INTO OWNING THE VAN WE STARTED GETTING A WARNING ABOUT THE BLIND SPOT SYSTEM NOT BEING…"~58,000 mi, complaint #1340678
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REVERSING OUT OF THE GARAGE, THE DRIVER AND PASSENGER SIDE BLIND SPOT MIRRORS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR AND THE HARNESS…"~70,000 mi, complaint #1279159
    • "BLIND SPOT DETECTION SYSTEM CONTROLLERS FAILED DO TO CORROSION."~130,000 mi, complaint #1569163
  3. #3

    other

    14 unsafe, 29 annoyance

    43
    incidents

    Commonly reported, insufficient mileage data - n=23, median 35,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WITH A PASSENGER SEATED IN THE SECOND ROW PASSENGER SEAT. THAT PASSENGER ACTIVATED THE LEVER WHICH WOULD FOLD DOWN THE SECOND ROW SEATING AND BECAME STUCK BETWEEN THE SEATS A…"~500 mi, complaint #909213
    • "I OWN A 2012 CHRYSLER TOWN AND COUNTRY. I RECEIVED A RECALL NOTICE FOR A SWITCH IN THE FRONT DOOR THAT MIGHT POSSIBLY BE FAULTY . AT THE TIME I BROUGHT MY VEHICLE IN FOR SERVICE AND THE DEALER SAID THE PARTS WEREN'T AVAILABLE AND UNPLUGGED THE SWITCH. I JUST R…"~20,000 mi, complaint #1155580
    • "I WAS FIRST MADE AWARE OF THE RECALL ON THE REAR QUARTER VENT WINDOW SWITCH, 14V-234000, IN LATE FALL OF 2014. BUT CHRYSLER MADE IT CLEAR IMMEDIATELY THAT THEY DID NOT HAVE THE PARTS AVAILABLE TO MAKE THE REPAIR. THEN AT THE BEGINNING OF THE YEAR I RECEIVED A…"~32,000 mi, complaint #1151015
    • "MY VAN HAS THE SAFETY RECALL TO HAVE THERE REAR QUARTER VENT WINDOW SWITCH REPLACED. I HAVE TRIED 6 TIMES TO BRING MY VAN IN TO HAVE THE PART REPLACED AND THE DEALERSHIP (HENDRICK, CHRYSLER JEEP 543N MCPHERSON CHURCH RD FAYETTEVILLE NC 28303) SAID THEY DO NOT…"~53,000 mi, complaint #1174618
    • "DRIVER DOOR CAUGHT FIRE AFTER RECALLED WINDOW SWITCH WHILE DRIVING. LUCKILY, A FRIEND BEHIND ME HAD A FIRE EXTINGUISHER SO THE FIRE WAS CONTAINED TO THE DRIVER DOOR"~129,000 mi, complaint #1557626
  4. #4

    control module

    5 stranded, 29 unsafe

    34
    incidents
    Typical range: 81,000–110,000 mi

    Median 96,000 mi, based on 39 reports (38% had no usable mileage)

    • "THE TIPM WAS REPLACED BY THE DEALER AFTER THE ENGINE STALLED (WHILE STATIONARY) AND/OR WOULD NOT SHUT OFF. OTHER ELECTRICAL PROBLEMS OCCURRED WHEN BOTH SLIDING SIDE DOORS WOULD NOT OPEN OR CLOSE FOR A WEEK AND THEN THEY WOULD WORK PERFECTLY, THEN NOT WORK."~37,710 mi, complaint #1355278
    • "FAULTY TIPM IDENTIFIED AFTER SEVERAL YEARS OF PROBLEMS. MOST SERIOUS PROBLEM OCCURRED WHEN THE VEHICLE STALLED ON THE FREEWAY DURING RUSH HOUR TRAFFIC. VEHICLE SPEED DROPPED IMMEDIATELY, WITH NO WARNING, FROM 70 MPH TO 25 MPH. VEHICLE WOULD NOT SHIFT, AND SPE…"~85,000 mi, complaint #1331612
    • "TIPM MODULE HAS BEEN DEEMED DEFECTIVE BY MULTIPLE MECHANICS. I WAS INFORMED OF AN ACTIVE INVESTIGATION INTO THIS. VAN REFUSES TO START. HAVE NOT HAD VAN RUNNING IN TWO MONTHS NOW. REPLACED BATTERY AND ALTERNATOR TO ELIMINATE THOSE AS THE PROBLEM."~101,000 mi, complaint #1501047
    • "DEALER IDENTIFIED AS FAILED FUEL PUMP RELAY INTEGRATED IN TOTAL INTEGRATED POWER MODULE (TIPM) WHICH IS THE PROBLEM RECALLED IN R09/NHTSA 15V-115 THE 2012/2013 DURANGO AND GRAND CHEROKEE SERIES AND MADE BY SAME MANUFACTURER. THIS CAN CAUSE VEHICLE TO STALL WHI…"~117,000 mi, complaint #1432000
    • "1) -STEREO AND NAVIGATION SYSTEM ON END OFF 2) - WARNING LIGHT'S TURN ON ON THE BOARD AND RUN OUT OF POWER 0 POWER 3) - INJECCION PROBLEM"~510,000 mi, complaint #1611156
  5. #5

    wiring harness

    2 stranded, 28 unsafe, 2 annoyance

    32
    incidents
    Typical range: 52,500–125,000 mi

    Median 77,000 mi, based on 37 reports (35% had no usable mileage)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, SMOKE EMITTED FROM THE DRIVER'S SIDE FRONT CONTROL PANEL. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE A THERMAL EVENT OCCURRED IN THE DOOR PANEL. THE VEHICLE WAS…"~22,000 mi, complaint #985262
    • "WHILE DRIVING VEHICLE BEGAN TO ACT STRANGELY. WINDSHIELD WIPERS RUNNING, HEADLIGHTS TURNED OFF, VEHICLE CAME OUT OF GEAR, THEN STALLED. TOTAL LOSS OF POWER WHILE DRIVING DOWN HIGHWAY WITH CHILDREN IN VEHICLE. NO LIGHTS, NO FLASHERS. INSTRUMENT PANEL BEGAN TO B…"~54,000 mi, complaint #1279541
    • "THIS IS AN ADDED CLAIM THEY ALSO FOUND BUS VOLTAGE LOW WIRES HAVE 00KHMS RESISTANE ADD THIS TO MY ORIGINAL CLAIM ON BLIND SPOT MIRRORS.THANK YOU"~77,000 mi, complaint #1365471
    • "TROUBLE STARTING, BATTERY LIGHT AND ALL DASHBOARD LIGHTS ON CAR KEPT REVING UP AND DOWN HEATER WAS IN FULL BLAST AND WOULD NOT TURN OFF WINDOWS WOULD NOT OPEN AND I COULD NOT PUT CAR IN NEUTRAL TO GET TOWED AND HAD TO BE DRAGGED ALSO THE TRUNK WOULD RANDOMLY O…"~120,000 mi, complaint #1579620
    • "The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the speedometer and several unknown warning lights illuminated. The contact had assistance from another driver, who…"~200,000 mi, complaint #1909327
  6. #6

    engine internal

    1 stranded, 24 unsafe, 1 annoyance

    26
    incidents
    Typical range: 64,000–127,500 mi

    Median 97,000 mi, based on 29 reports (24% had no usable mileage)

    • "WHILE TRAVELING IN THE MIDWEST, CLEVELAND, OHIO, MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TRIED WAITING A COUPLE OF GAS TANKS TO SEE IF IT WOULD TURN OFF AUTOMATICALLY. IT DID NOT. I WAS SCHEDULED TO LEAVE CLEVELAND, OHIO AND DRIVE BACK TO MOBILE, ALABAM…"~4,500 mi, complaint #1280346
    • "ROUGH IDLE AND BUCKING AT STOP OR SLOW SPEEDS WITH LOSS OF POWER AT SPEED WHEN SHIFTING BETWEEN 4 AND 5. LIKE IT MISS'S 5 ALTOGETHER AND GOES STRAIGHT TO 6TH GEAR. TOOK TO SHOP WITH #4 CYLINDER MISFIRE CODE. THEY REPLACED #4 COIL BUT ISSUE RETURNED NEXT DAY. S…"~64,000 mi, complaint #1564730
    • " TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THE NOISE GREW PROGRESSIVELY WORST OVER A SEVEN-DAY PERIOD. T…"~97,000 mi, complaint #1434698
    • "I HAD THE FOLLOWING REPLACED IN JUNE 2020: 6 SPARK PLUGS, 6 BOOTS, AND AN INTAKE GASKET SET. THE CHECK ENGINE LIGHT IS STILL ON AND IT IS STILL READING #2 MISFIRE."~118,000 mi, complaint #1735997
    • "WHILE DRIVING ON SEVERAL OCCASIONS VAN WOULD STALL OUT WHILE DRIVING BUT WOULDN'T HAVE TO RESTART. HAD ENGINE CODE P0302 DIAGNOSED BOTH AT ADVANCE AND DEALERSHIP. AFTER FURTHER COMBUSTION CHECK BOTH LEFT AND RIGHT CYLINDER HEADS NEEDED REBUILT TO INCLUDE CRA…"~142,000 mi, complaint #1536319
  7. #7

    power windows and locks

    19 unsafe, 5 annoyance

    24
    incidents

    Commonly reported, insufficient mileage data - n=21, median 80,000 mi, no reliable range below 25 reports.

    • "OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR…"~25,253 mi, complaint #979714
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT HEARD A PRESSURE NOISE WHEN ROLLING UP THE WINDOW. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS N…"~40,390 mi, complaint #1265449
    • "2012 CHRYSLER TOWN AND COUNTRY 3/3 VEHICLE LIFT GATE WILL NOT RESPOND TO REMOTE PRIOR TO NEW TIPM INSTALLATION AND NEW REMOTE REPROGRAMMING. THE LIFT GATE HAS ALMOST SQUEEZED AND TRAPPED AN ADULT MY SIZE IN IT. IT STILL DOES THIS. THE DOORS DO NOT LOCK DESPI…"~86,000 mi, complaint #1657309
    • "OPENED PASSANGER SLIDING DOOR NOW IT STAYS OPEN AND WILL NOT CLOSE THE DOORS MELFUNCTIONING THE OTHER ONE SHUTS ON YOU AND SOMETIMES DOESN'T STOP LIKE THE SENSOR IS NOT PICKING UP SOMEONE IS BETWEEN IT POWER DOORS ARE NOT WORKING THE WAY THEY SHOULD AND I CAN'…"~117,000 mi, complaint #1462729
    • "REAR QUARTER VENT WINDOW SWITCH MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. RECALL P25/NHTSA 14V-234. MY SWITCH WAS DISCONNECTED IN JULY 2014 AND I HAVE REPEATEDLY CALLED BARRETT IN BERLIN,MD TO SEE IF PART HAS COME IN AND BEEN TOLD "NO". IT IS NOW FEBRUAR…"~290,000 mi, complaint #1155690
  8. #8

    fuel pump

    6 stranded, 13 unsafe

    19
    incidents

    Commonly reported, insufficient mileage data - n=19, median 100,000 mi, no reliable range below 25 reports.

    • "I HAVE PROBLEM WITH MY 2012 CHRYSLER TOWN & COUNTRY FUEL PUMP RALY THE FUEL PUMP KEEP RUNNING WHEN THE CAR OFF. SOME COMPANY RECALL FOR THE SAME PROBLEM"~18,000 mi, complaint #1720986
    • "THE TPIM IS MALFUNCTIONING WHICH IS NOT ALLOWING MY FUEL PUMP TO WORK. THE CAR WOULD TURN OVER BUT NOT START UNTIL I TRIED SEVERAL TIMES. NOW IT DOES NOT WORK AT ALL AND HAD TO BE TOWED. MY MECHANIC I'M NOT ABLE TO FIX THIS BECAUSE THE PART IS BACK ORDERED INC…"~78,000 mi, complaint #1573446
    • "THE VEHICLE DOES NOT CONSISTENTLY START AND HAS A CHANCE OF FAILURE WHEN IN OPERATION. I HAVE THE VEHICLE IN A SHOP AND IT HAS BEEN DIAGNOSED AS A FUEL PUMP RELAY THAT IS NOT CONSISTENTLY RECEIVING POWER. THIS HAS BEEN A WELL KNOWN ISSUE WITHIN THE TIPM SYSTE…"~106,200 mi, complaint #1714936
    • "TOTAL INTEGRATED POWER MODULE FUEL PUMP RELAY FAILED CAUSING THE FUEL PUMP TO RUN AFTER THE VEHICLE HAD BEEN TURNED OFF."~129,000 mi, complaint #1375079
    • "IN STARTING VAN, ENGINE WAS TURNING OVER WHEN KEY TURNED BUT NOT TO THE POINT OF RUNNING. AFTER 5-8 ATTEMPTS IT WOULD CRANK AND ALSO SPUTTERED IN BETWEEN ATTEMPTS. CAR WAS STATIONARY. THIS WAS A SUDDEN ONSET OF SYMPTOMS THAT HAPPENED ON VACATION. RECOGNIING WE…"~153,000 mi, complaint #1684076
  9. #9

    battery and charging

    7 stranded, 8 unsafe, 1 annoyance

    16
    incidents

    Commonly reported, insufficient mileage data - n=20, median 75,500 mi, no reliable range below 25 reports.

    • "WHEN TRAVELING TO FLORIDA FROM BUFFALO, THE BATTERY LIGHT ON THE DASH CAME ON JUST OUTSIDE OF ORLANDO,FLORIDA. IT SLOWING STARTED TO AFFECT THE VEHICLE WITH THE TRANSMISSION NOT SHIFTING AND RESULTED IN THE ENGINE RUNNING AT 5000 RPM JUST TO MAINTAIN 55 MPH I…"~18,000 mi, complaint #1121484
    • "ALTERNATOR BURNED OUT AT 60,850 MILES SITTING IN PARKING LOT."~60,850 mi, complaint #1351404
    • "CAR SOMETIMES DOES NOT START, TAKES 4 TO 6 TIMES. ENGINE STALLS. NEW BATTERY COULD BE DEAD OVERNIGHT OR IN A FEW HOURS. WHEN THIS HAPPENS DOORS CAN NOT BE UNLOCKED, NO LIGTHS, NO RADIO, OR INSTRUMENTATION PANEL. NEEDS TO BE JUMP, THEN WORKS, BUT IT HAS BEEN HA…"~70,900 mi, complaint #1241458
    • "THE VEHICLE WOULD SHUT DOWN AND WOULD REQUIRE RESTARTING. RADIO TIME WOULD RESET AS IF THE BATTERY WAS DISCONNECTED. AFTER HAVING AUTO TECH LOOK AT VEHICLE, IT HAS SHUT DOWN ONCE AT A STOP. THE RADIO HAS RESET MULTIPLE TIME BUT ENGINE DOES NOT SHUT OFF."~104,366 mi, complaint #1518662
    • "The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at 5 MPH, the vehicle surged. The ABS warning light and the air bag warning light illuminated. The contact stated that as she continued to drive, the RPM’s revved up. The conta…"~155,000 mi, complaint #1812531
  10. #10

    door latch and hinge

    12 unsafe

    12
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "THE REAR DRIVER SLIDING DOOR OPENS AND SHUTS WITH LOUD CLICKING NOISE, TRIES TO SHUT ON PASSENGERS AS THEY ENTER, MY CHILD RIDES IN THE SEAT AND THE DOOR DIDNT SHUT ALL THE WAY AS I DROVE DOWN THE ROAD NOT REALIZING THIS UNTIL I STOPPED AND NOTICED DOOR WAS NO…"~3,393 mi, complaint #1054191
    • "WHEN IT IS COLD AND ICY THE SLIDING DOORS ARE INOPERABLE, EITHER MANUALLY OR ELECTRONICALLY. IF YOU ARE OUTSIDE YOU CANNOT GET IN, IF YOU ARE INSIDE YOU ARE STUCK THERE UNLESS YOU ARE AGILE ENOUGH TO CRAWL OVER THE FRONT SEATS. HOPEFULLY IN AN ACCIDENT THE DOO…"~11,600 mi, complaint #1057982
    • "DRIVER SIDE DOOR OPEN ON IT'S OWN. WIFE CLOSED IT,AFTER THAT IT WOULD NOT OPEN OR CLOSE AT ALL.CALLED DEALER SHIP AND THEY HAD TO REPLACE THE LOCKING SYSTEM ON THAT DOOR BECAUSE IT HAD BEGUN TO MAKE A NOISE WHEN IT FINALLY START OPENING. AND ABOUT A MONTH LATE…"~35,000 mi, complaint #1169244
    • "GATE POPS OPEN DUE TO PROBLEM WITH LOCK."~70,000 mi, complaint #1620415
    • "WHEN I'M DRIVING THE REAR HATCH OPENS I HAVE TO PULL OVER TO CLOSE , I HAVE REPLACED THIS ONCE IT COST ME $300.00 & IT IS DOING IT AGAIN THE MACHANIC SAID IT IS THE COMPUTER I CALLED WHERE I BOUGHT Y CAR THEY SAID NO RECALL , THE BACK HEATER ALSO SMELLS LIKE B…"~175,000 mi, complaint #1702526
  11. #11

    transmission automatic

    2 stranded, 9 unsafe, 1 broken

    12
    incidents

    Commonly reported, insufficient mileage data - n=20, median 100,000 mi, no reliable range below 25 reports.

    • "CHRYSLER IS HIDING A MAJOR PROBLEM WITH THEIR TRANSMISSION TO ENGINE SOFTWARE. THE VAN IS UNSAFE TO DRIVE WHEN IT HESITATES AND AND THEN JOLTS FORWARD. THIS OCCURS BOTH WHEN THE CAR IS AT A DEAD STOP OR WHEN CHANGING LANES IN HEAVY TRAFFIC. THE ENGINE JUMPS TO…"~18,000 mi, complaint #1269715
    • "TRANSMISSION INTERMITTENTLY LOCKS INTO 2ND GEAR AND WILL NOT SHIFT UP OR DOWN UNTIL VEHICLE IS RESTARTED. THIS ISSUE HAS HAPPENED APPROXIMATELY 45 TIMES IN THE LAST 6 MONTHS WITH THE COLD MONTHS OF DECEMBER AND JANUARY EACH HAVING 10 INSTANCES. THIS PROBLEM…"~59,000 mi, complaint #1270433
    • "FRONT PUMP IN TRANSMISSION FAILED. VAN WILL NOT DRIVE.ALSO HAVE KEEP REPLACING SWAY BAR END LINKS, FOR YEARS SINCE NEW. HAD TO REPLACE REAR WHEEL HUBS DUE TO BEARING FAILURE."~99,800 mi, complaint #1634290
    • "I HAD A 2005 TOWN AND COUNTRY BUT HAD TO PURCHASE ANOTHER CAR BECAUSE SOMEONE HIT MY CAR AND TOTALED IT. I PURCHASED THE SUBJECT VEHICLE IN LATE 2012. I HAD TO REPLACE THE TRANSMISSION IN 2015 AND NOT QUITE 2 YEARS LATER, THE NEW REBUILT TRANSMISSION IS SLIP…"~108,000 mi, complaint #1353968
    • "The contact owns a 2012 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle was shifting hard between gears and the vehicle suddenly lost motive power. The check engine warning light was illuminated. The vehicle was towed…"~184,000 mi, complaint #2002178
  12. #12

    trunk or liftgate

    1 stranded, 11 unsafe

    12
    incidents

    Commonly reported, insufficient mileage data - n=12, median 86,500 mi, no reliable range below 25 reports.

    • "THIS IS A MINIVAN. THE REAR HATCH/LIFTBACK INTERMITTENTLY FAILS TO OPERATE AT TIMES. THE HATCH CAN EITHER BE MANUALLY OPENED AND CLOSED, OR ELECTRICALLY OPENED AND CLOSED VIA THE REMOTE CONTROL OR VIA THE BUTTON AT THE REAR INSIDE OR A BUTTON ABOVE THE DASHB…"~13,000 mi, complaint #1110253
    • "THE AUTOMATIC SLIDING DOORS AND LIFT GATE ARE A SAFETY RISK FOR MY THREE YOUNG CHILDREN. I AM ASSUMING THIS MINIVAN IS MARKETED TOWARD FAMILIES WITH YOUNG CHILDREN LIKE MINE. MY SEVEN YEAR OLD SON HAS BEEN PUSHED OFF OF HIS FEET BY THE SLIDING DOOR AS IT CLOS…"~46,000 mi, complaint #1198222
    • "REAR LIFT GATE KEEPS OPENING ON ITS OWN WHILE PARKED."~69,000 mi, complaint #1461373
    • "THE AUTOMATIC LIFTGATE OPENED NORMALLY AND MOMENTS LATER FELL SUDDENLY AS THE OPERATOR WAS PLACING ITEMS IN THE VEHICLE. THE LIFTGATE STRUCK THE OPERATOR ON THE HEAD CAUSING INJURY NOT REQUIRING TREATMENT. THE LIFTGATE WAS CLOSED AND LATCH ENGAGED BEFORE THE V…"~126,000 mi, complaint #1543935
    • "VEHICLE WAS IN PARK AND THE POWER LIFTGATE MALFUNCTIONED, SLAMMED SHUT AND LOCKED ON POINTER FINGER CRUSHING MY DIGITAL NERVE. THE LIFTGATE MALFUNCTIONED TWO YEARS PREVIOUS TO THIS INCIDENT AND WAS REPAIRED BY THE DEALER. WHEN I INQUIRED ABOUT IT BEING REPLACE…"~157,000 mi, complaint #1660457
  13. #13

    key fob and immobilizer

    2 stranded, 9 unsafe

    11
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "VEHICLE WOULD QUIT WHEN DRIVING. THIS WAS A RECALL ON THE 2008-2010 VANS, BUT IS NOW HAPPENING ON LATER MODELS WITH THE SAME IGNITION SYSTEM & FOBIK STYLE KEYS."~30,968 mi, complaint #1378016
    • "HAVING HAD THIS PROBLEM BEFORE AND BEING TOLD BY THE DEALERSHIP ,THEY COULD NOT FIND A PROBLEM, I THOUGHT MAYBE IT WAS THEY KEY FOB SO I PAID TO HAVE A NEW ONE MADE. THEN THE PROBLEM STILL CONTINUED AND PROGRESSED: NOW NOT ONLY WOULD THE CAR GO CRAZY WITH ALL…"~67,430 mi, complaint #1137007
    • "WHILE DRIVING THE VEHICLE, THE CAR POWER TURNS OFF WHEN HITTING BUMPS IN THE ROAD. THIS OCCURRED OVER A DOZEN TIMES ON A TRIP FROM CHICAGO TO FLORIDA. THIS OCCURRED ON THE HIGHWAY BUT NOT LIMITED TO CITY DRIVING ONCE ARRIVING IN FLORIDA AND DRIVING ON CITY ST…"~104,000 mi, complaint #1366079
    • "TROUBLE STARTING THE CAR. YOU MAY HAVE TO TURN THE KEY A FEW TIMES BEFORE IT WILL CONNECT AND START. IT WOULD DIE ON US AT ANYTIME. I HAD THE CAR RUNNING AND WIGGLE THE KEY AND IT WOULD DIE. GARAGE SAID IT WAS A BAD WIRELESS ING.- KEY MODULE. THEY SAID IT WAS…"~125,000 mi, complaint #1456674
    • "THE VAN IS CUTTING OFF WHILE GOING DOWN THE ROAD, WE HAVE DETECTED THAT IT IS POSSIBLY THE KEY FOB. I CAN PLAY WITH THE FOB AND IT DOES KILL THE ENGINE. I UNDERSTAND THIS HAS BEEN A PROBLEM WITH OTHER CHRY., PRODUCTS, AND COULD BE THE SAME PROBLEM. *TR"~156,110 mi, complaint #1664411
  14. #14

    brake pads and rotors

    6 unsafe, 2 broken

    8
    incidents

    Commonly reported, insufficient mileage data - n=10, median 40,000 mi, no reliable range below 25 reports.

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT A LOUD NOISE EMITTED FROM THE REAR OF THE VEHICLE. ALSO, THE CONTACT MENTIONED THAT THE REAR DRIVER'S SIDE BRAKES WERE WEARING PREMATURELY. THE VEHICLE WAS NOT INSPECTED OR DIAGNOS…"~18,000 mi, complaint #1125512
    • "THIS CAR WAS A NEW PURCHASE, AND ALREADY HAD 5000 MILES ON IT. ( IT WAS A DEMO CAR AT DEALERSHIP). AFTER 17K MILES ( 22K TOTAL), BRAKES STARTED SMELLING OF BURNING PARTS. WHEN I HAD TO STOP AT AN INTERSECTION, CAR SIMPLY WOULD NOT STOP. THANKFULLY, THERE WAS N…"~22,000 mi, complaint #1080326
    • "GRINDING COMING FROM REAR WHEELS. ATTEMPTED TO REMOVE WHEEL ON PASSENGER SIDE 1 LUG NUT BROKE. DEALERSHIP CLAIMED TO ATTEMPTED TO REMOVE BY DRILLING IT OUT, BUT CLAIMED COULDN'T BECAUSE HEAT HAD BEEN APPLIED. I NEVER TOOK IT ANYWHERE NOR APPLIED HEAT. TOOK IT…"~40,000 mi, complaint #1209410
    • "2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE PROBLEMS. *SMD THE CONSUMER EXPERIENCED A HEAVY VIBRATION AND A ROARING SOUND, WHEN BRAKING FROM HIGHWAY SPEEDS. THE SERVICE DEPT. STATED THE ROTORS WERE OUT-OF-ROUND. THE SERVICE DEP…"~42,469 mi, complaint #1097526
    • "WE PURCHASED THIS VEHICLE AT CARMAX IN CALFORNIA, RIGHT BEFORE CHRISTMAS OF 2014 WE HAD THE BRAKES REPLACED AND ROTORS. 2015 OF AUGUST WE HAD TO HAVE THE FRONT BRAKES REPLACED. NOT IT IS 2016 OCTOBER AND MY FRONT BRAKES (RIGHT SIDE MOSTLY) IS SQUEAKING AGA…"~70,000 mi, complaint #1329009
  15. #15

    lighting exterior

    6 unsafe, 1 broken, 1 annoyance

    8
    incidents

    Commonly reported, insufficient mileage data - n=12, median 44,000 mi, no reliable range below 25 reports.

    • "HEADLAMPS ARE EXTREAMLY HIGH OFF ROAD WHEN ON HIGH BEAM. CHRYSLER TELLS ME THERE IS NO FIX IT IS A SINGLE UNIT SYSTEM AND IN ORDER TO LOWER THE HIGH BEAMS THEY ALSO WILL LOWER LOW BEAMS. WHEN THEY ADJ HIGH BEAMS I LOSE MY LOW BEAMS AND THEY ARE SO LOW I HAVE…"~6,481 mi, complaint #942061
    • "I WAS DRIVING ON JOHN R RD. IN TROY, MI AT APPROXIMATELY 5:45 P.M. ON 12/19/13 WHEN MY HEADLIGHTS THAT WERE SET ON AUTO SUDDENLY WENT OUT AND STAYED OFF. IT WAS TOTALLY DARK AT THAT TIME. THE LIGHTS DID WORK MANUALLY. I HAVE HAD MULTIPLE INCIDENTS SINCE THA…"~20,800 mi, complaint #1039195
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT BOTH FOG LIGHT LENS AND ATTACHED WIRING WERE BURNED. THERE WERE NO VISIBLE FLAMES. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE…"~44,000 mi, complaint #1069197
    • "THE BRAKE LIGHTS ON THE DRIVERS SIDE FAILED. THESE LIGHTS ARE LED LIGHTS AND MEANT TO LAST THE LIFE OF THE VEHICLE. THEY CANNOT BE CHANGED LIKE A STANDARD BRAKE LIGHT. THIS IS A SAFETY HAZARD WHEN STOPPING OR DRIVING AT NIGHT. *TR"~47,000 mi, complaint #1028587
    • "ON JANUARY 30TH, 2019 I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AT 630PM WHEN MY HEADLIGHTS TURNED OFF. I PULLED INTO A PARKING LOT AND TURNED THE HEADLIGHT KNOB FROM AUTO TO MANUAL AND MANUAL WORKED BUT AUTO DID NOT. I LET THE CAR SIT WHILE I WAS AT MY SON'S…"~115,600 mi, complaint #1535917
  16. #16

    airbag system

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=8)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE FAILURE WAS COULD NOT BE DIAGNOSED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL O…"~9,279 mi, complaint #964354
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING FAILED. THE VEHICLE WAS REPAIRED; HOW…"~33,690 mi, complaint #1198517
    • "THE AIR BAG LIGHT STAYS ON ALL THE TIME WHEN BEING DRIVEN. THE CHRYSLER PARTS PERSON SAYS THE PROBLEM IS A DEFECTIVE CLOCK-SPRING WHICH RENDERS THE AIR BAG INOPERABLE. WITH A FORMER TOWN & COUNTRY I OWNED THEY REPLACED THE CLOCK-SPRING AS A SAFETY RECALL EVEN…"~50,000 mi, complaint #1340512
    • "I RECENTLY PURCHASED A USED 2012 (09/11 PRODUCTION DATE) CHRYSLER TOWN 7 COUNTRY TOURING, VAN, IT HAD 063,200.0 MILES WHEN RECEIVED. PURCHASED FROM A HONEST AND REPUTABLE LOCAL USED CAR DEALER. (IT WAS A NEW CAR TRADE IN FROM A DEALER 45 MILES AWAY) AFTER DRIV…"~63,424 mi, complaint #1281926
    • "The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injurie…"~80,901 mi, complaint #1784066
  17. #17

    seatbelt and pretensioner

    7 unsafe

    7
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REMOVING THE CHILD SAFETY SEAT FROM THE VEHICLE, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT BELT RIPPED AND TORE FROM THE SAFETY SEAT BEING SECURED TO THE REAR SEAT. THE CAUSE OF THE FAILURE WAS…"~42,000 mi, complaint #1178172
    • "IN MARCH 2018, I WENT TO PUT 7 PASSENGERS IN MY VAN AND THE PASSENGER (A CHILD) ON THE PASSENGER SIDE, THIRD ROW, OUTBOARD SEAT INFORMED ME THERE WAS NO BUCKLE IN THAT SEATING POSITION. UPON FURTHER INSPECTION I NOTICED THERE INDEED WAS NO BUCKLE, JUST A PIEC…"~71,000 mi, complaint #1468906
    • "TAKATA RECALL- WHILE DRIVING THIS AFTERNOON MY CHILDREN CALLED, FROM THE SECOND AND THIRD ROW SEATS, THAT THE SEAT BELTS HAD RIPPED. UPON STOPPING I WENT TO INSPECT THE SEAT BELTS AND SAW THAT TWO OF THE SEAT BELTS HAD TEARS AND ONE WAS COMPLETELY SEVERED."~74,500 mi, complaint #1362566
    • "DRIVER'S SEAT BELT THAT IS ANCHORED TO THE SEAT (OR CAR FRAME?) ON THE LEFT SIDE OF DRIVER CAME OUT WHEN DRIVER TURNED TO LOOK OVER SHOULDER. THE SEAT BELT IS INTACT BUT WHATEVER ANCHORS IT TO THE CAR SOMEHOW RELEASED THE SEAT BELT. THE VEHICLE WAS IN MOTION…"~200,000 mi, complaint #1728706
  18. #18

    starter

    2 stranded, 4 unsafe

    6
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=7)

    • "WHEN I START THE CAR IT WILL RUN FINE AND THEN THE IGNITION SWITCH WILL TURN OFF LEAVING ME WITH STEERING AND BRAKING POWER DEAD. SOMETIMES I WILL TRY TO START THE CAR AND IT WILL NOT START AND THE STARTER WILL JUST KEEP GOING SO THE ONLY WAY I CAN GET THE STA…"~53,500 mi, complaint #1119742
    • "STARTING ISSUES AND MY IGNITION CONTROL IGHT COMES ON. VEHICLE WAS STATIONARY WHEN TRIED TO START. HAPPENS THROUGH OUT THE DAY BUT NOT ALL THE TIME."~83,300 mi, complaint #1453591
    • "IGNITION SWITCH FAILURE. WON'T START HAVE A HARD TIME GETTING TO KEY TO TURN THE ENGINE OVER HAVE TO WIGGLE AND PRESS HARD TO START . TAKES A LONG TIME TO FIDDLE WITH IN ORDER TO START ."~97,000 mi, complaint #1685068
    • "MY CAR WOULD NOT START HAD TO JUMP IT. THOUGHT BATTERY, NO TOOK IT TO MECHANIC TO DIAGNOSE THE PROBLEM FUEL TIPM, RELAY SWITCH. TOLD CHRYSLER DID NOT RECALL MY VEHICLE BUT RECALLED OTHER VEHICLES THAT HAD THE SAME PROBLEM AND WAS BUILT IN THE SAME YEAR AS M…"~140,000 mi, complaint #1653070
    • "VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS. THE VEHICL…"~176,874 mi, complaint #1719730
  19. #19

    unintended acceleration

    6 unsafe

    6
    incidents

    Commonly reported, insufficient mileage data - n=18, median 62,500 mi, no reliable range below 25 reports.

    • "MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RI…"~5,000 mi, complaint #964348
    • "ON 4 OCCASIONS I WAS SITTING AT A STOP LIGHT AND HAD MY LEFT FOOT ON THE BRAKE PEDAL AND MY RIGHT FOOT RESTING IN THE GAS PEDAL.....SITTING JUST A FEW MOMENTS WHEN THE CAR SURGED FORWARD,IF I HAD NOT HAD MY FOOT ON THE BRAKE PEDAL I WOULD HAVE BEEN INTO THE C…"~5,500 mi, complaint #910972
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE…"~10,000 mi, complaint #1010059
    • "UPON ACCELERATING FROM A GREEN LIGHT, THE RPMS JUMPED AS IF I PUSHED THE PEDDLE TO THE FLOOR. AS SOON AS I TOUCH THE ACCELERATOR THIS HAPPENED SO I LET GO OF THE PEDDLE AND THE RPM CONTINUED TO RISE AND THE CAR CONTINUED TO ACCELERATE. I SLAMMED THE BREAKS AND…"~51,000 mi, complaint #1131529
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 80 MPH WITHOUT WARNING. THE CONTACT'S WIFE DEPRESSED THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE, BUT IT BECAME UNCON…"~63,600 mi, complaint #1223765
  20. #20

    wheel bearing

    3 unsafe, 2 broken

    5
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=9)

    • "MY VAN HAS ONLY 36,714 MILES ON IT AND I HAD TO REPLACE THE RIGHT FRONT WHEEL BEARING COSTING $496.24 TODAY. I HAVE HEARD OF A WHEEL BEARING ISSUE RECALL INVOLVING 2012 TOWN AND COUNTRY VANS. IS MY VAN A PART OF THIS RECALL?"~36,714 mi, complaint #1385351
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A LOUD HOWLING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR PASSENGER SIDE WHE…"~40,000 mi, complaint #1043716
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL HUMMING SOUND COMING FROM THE FRONT AND REAR DRIVER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE WHEEL HUB ASSEMBLY WAS REPLACED…"~48,000 mi, complaint #1232794
    • "HAD TO REPLACE BOTH REAR HUBS. WAS TOLD THAT THERE WAS A RECALL A FEW MONTHS PAST MY VEHICLE. *TR"~48,465 mi, complaint #1129135
    • "STARTED HEARING HUMMING FROM THE REAR OF THE VEHICLE 35-70 MPH. THOUGHT IT TO BE TIRES. REVIEWED RECALLS AND FOUND RT REAR WHEEL BEARINGS RECALL M13 / NHTSA 12V-141 ON MY MODEL. CALLED THE DEALER WHO SAID MY CAR NOT INCLUDED . $60 CHECK OUT AND $500 REPAIR. TO…"~99,000 mi, complaint #1487814
  21. #21

    ac compressor and refrigerant

    2 unsafe, 2 annoyance

    4
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "2012 CHRYSLER TOWN AMS COUNTRY REAR AIR CONDITIONING SYSTEM NOT WORKING"~60,000 mi, complaint #1676348
    • "AIR CONDITIONING WENT OUT ON THE CAR COSTING 1300 TO FIX. CAR IS ONLY 4 YEARS OLD."~80,000 mi, complaint #1269998
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED AND THE FRONT PASSENGER AND REAR VENTS WOULD NOT BLOW OUT COLD AIR AT ALL. THE DRIVER'S SIDE VENT BLEW OUT SEMI COLD AIR; HOWEVER, THE VEHICLE'S TEMPERATU…"~103,000 mi, complaint #1585980
  22. #22

    backup camera

    2 unsafe, 1 annoyance

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BACKUP CAMERA AND BLIND SPOT DETECTOR WERE MALFUNCTIONING. THE CONTACT JUST PURCHASED THE VEHICLE ON APRIL 3, 2019. THE DEALER (CHRISTOPHER CHEVROLET BUICK, [REDACTED ADDRESS],…"~85,200 mi, complaint #1576194
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BACKUP CAMERA FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO DEDARD BROTHERS CHRYSLER JEEP DODGE ([REDACTED ADDRESS], CHESHIRE, MA 01225, [REDACTED PHONE]) WHERE IT WAS DIAGNOSED T…"~88,000 mi, complaint #1523823
  23. #23

    catalytic converter

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE SHUT OFF AND THE STEERING WHEEL LOCKED. THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS AND ALL THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO SHIFT INTO T…"~132,000 mi, complaint #1274102
    • "The contact owns a 2012 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed, and the contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired.…"~154,000 mi, complaint #1757522
  24. #24

    engine cooling

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=5)

    • "The contact owns a 2012 Chrysler Town and Country. The contact stated that while driving 70 MPH, the A/C was blowing out hot air. The contact stated that smoke began emanating from the engine compartment and the vehicle started smoking and it caught fire. The…"~80,000 mi, complaint #1914901
    • "OIL COOLER HOUSING DEFECTIVE CRACKS UNDER PRESSURE OR OVERHEATING. DRIVER SIDE POWER SEAT FAILURE MAJOR SAFETY ISSUES. POWER TRAIN ROUGH SHIFTING."~132,600 mi, complaint #1688946
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE SENSOR ILLUMINATED AND SMOKE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE ENGINE OVERHEATED AND THE VEHICLE BEGAN TO SHAKE AND V…"~168,000 mi, complaint #1617025
  25. #25

    seat mechanism

    2 unsafe, 1 broken

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MIDDLE FOLD & STORE SEAT DOES NOT RELEASE TO COLLAPSE INTO THE FLOOR BEHIND DRIVER. THE RELEASE WON'T WORK. PRIOR TO CURRENT PROBLEM SEAT DIDN'T GO INTO STORE POSITION WITH OUT A FIGHT. THE 3RD ROW FOLD DOWN SEAT, (DOUBLE SEAT), RETRACTABLE LEG LOCKS WON'T…"~110,731 mi, complaint #1466298
  26. #26

    tire failure

    3 unsafe

    3
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I LEASED A NEW VAN ON 5/10/12. IN THE SUMMER OF 2013 I WAS INFORMED BY INDEPENDENT TIRE COMPANY THAT MY TIRES WERE IN VERY BAD SHAPE, AND I WAS GOING TO NEED NEW ONES. I CONTACTED DEALERSHIP BECAUSE TIRES SHOULD NOT HAVE TO BE REPLACED AFTER 18,000 MILES. I WA…"~18,000 mi, complaint #1036885
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235-60 R16. THE CONTACT STATED THAT THE FRONT TIRES WERE CRACKED IN THE TREAD. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE F…"~25,500 mi, complaint #1030899
  27. #27

    brake hydraulics

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "REAR BRAKES HAVE BEEN REPLACED MULTIPLE TIMES. 5 SETS OF PADS, NEW CALIPER AT 35000 MILES AND NEW ROTORS. EVEN AFTER REPLACING EVERYTHING BUT ONE REAR CALIPER IT STILL STICKS AND HAS A BURNING SMELL WITH ALL NEW PARTS ON DRIVER SIDE. BRAKES ON THIS VAN ARE ABS…"~16,500 mi, complaint #1121486
  28. #28

    cruise control conventional

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "I WAS TRAVELING THIS SATURDAY ON THE HIGHWAY. THE CRUISE CONTROL WAS SET AT 72 MILES PER HOUR. THE CAR WAS IN A SEVERE DOWNPOUR. I DISENGAGED THE CRUISE CONTROL WITH THE BRAKE PEDAL AND REDUCED MY SPEED TO 45 MILES PER HOUR. VISIBILITY WAS LIMITED. I WAS LOOKI…"~62,000 mi, complaint #1478150
    • "ON NOVEMBER 16, 2016 I WAS DRIVING MY WIFE'S 2012 CHRYSLER TOWN & COUNTRY BACK FROM SCHOOL ON THE NJ PARKWAY USING THE CRUISE CONTROL FUNCTION. AS I APPROACHED THE BACK OF A SLOWER MOVING SEMI-TRUCK I PUSHED THE OFF BUTTON FOR THE CRUISE CONTROL AS I HAD NORMA…"~67,000 mi, complaint #1384445
  29. #29

    engine head gasket

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "VEHICLE HAS A ROUGH IDLE AT COMPLETE STOPS IN THE CITY AND ALSO WHILE DRIVING AT SLOW SPEEDS. ENGINE PRODUCED A MISFIRE AT #6 CYLINDER. PROBLEM CONTINUED AFTER REPAIR. ALL SPARK PLUGS REPLACED TO NO EFFECT. ENGINE PRODUCED A #2 CYLINDER MISFIRE. CODE CLEARED I…"~80,000 mi, complaint #1442390
  30. #30

    evap system

    1 unsafe, 1 broken

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "WE NOTICED THE AIR CONDITIONING WAS MAKING A HISSING NOISE. NO COOL AIR BLOWING OUT. WAS TOLD IT WAS OUR REAR EVAPORATOR. THE VAN ONLY HAS 29,083 MILES ON IT. BUT THE WARRANTY IS UP BECAUSE IT IS 3 YR. OLD IN JULY 2015. HAD A 2006 CHRYSLER MINIVAN AND HAD SAM…"~29,083 mi, complaint #1220038
    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, A FUEL ODOR EMITTED FROM THE VEHICLE WITHOUT WARNING. PRIOR TO THE FUEL ODOR, THE AIR CONDITIONER BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGN…"~78,000 mi, complaint #1206212
  31. #31

    fuel tank and lines

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CHECK FUEL CAP WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS ADVISED THAT A RODENT HAD EATEN THROUGH THE F…"~2,800 mi, complaint #941076
    • "I WORK AT A USED CAR DEALERSHIP WE HAVE HAD 3 TOWN AND COUNTRY MINIVANS WITH A 3.6 LITER ENGINE WHERE THE FUEL FEED LINE COMES OFF THE FUEL RAIL WE HAVE CKD WITH CHRYSLER AND NO RECALLS YET. *TR"~40,000 mi, complaint #1025073
  32. #32

    glass and windshield

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "MYSELF, THE DRIVER AND MY WIFE WERE (RIDING IN THE PASSENGER SEAT), WITH MY SON 2 YEAR OLD SITTING IN HIS CAR SEAT IN THE MIDDLE ROW. THE CURRENT OUTSIDE TEMPERATURE OUTSIDE WAS 70 DEGREES F . WE HAD JUST DROVE THROUGH A SMALL RESIDENTIAL AREA GOING APPROX. 30…"~41,170 mi, complaint #1225346
  33. #33

    stability and traction control

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I HAVE AN ADDITIONAL COMPLAINT: 11286310. TRACTION CONTROL AND ABS SYSTEM DEACTIVATED WHILE DRIVING AROUND TOWN. ENGINE CUT OFF WHILE DRIVING, SPEEDOMETER DASH CLUSTER STOPS WORKING WHILE DRIVING, WITH CHILDREN IN VEHICLE (MINIVAN). U110A DTC. NETWORK, MFG…"~99,892 mi, complaint #1663327
  34. #34

    suspension arms and bushings

    2 unsafe

    2
    incidents

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=4)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A LOUD SCREECHING SOUND FROM UNDER THE VEHICLE. AFTER INSPECTING THE VEHICLE THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE TIE ROD DISCONNECTED AND…"~2,766 mi, complaint #909257
    • "REAR TRAILING ARM BROKE LOOSE FROM THE CHASSIS. 2 BOLTS SHEARED OFF ON RIGHT SIDE 2 WERE MISSING AND LEFT SIDE TWO WERE MISSING AND THE OTHER 2 WERE LOOSE. THE WHOLE RIGHT SIDE OF THE REAR END WAS HANGING DOWN. THIS HAPPENED WHILE IN TOWN AT LOW SPEED FORTUNA…"~45,000 mi, complaint #1585374
  35. #35

    brake booster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 10-25 MPH, A SQUISHING SOUND WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THE ABS AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO TRUCK…"~126,000 mi, complaint #1670858
  36. #36

    horn

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "HORN WILL NO LONGER HONK,WILL WORK USING PANIC ON KEY.WENT TO DEALER 2013-14 THEY SAID NEED NEW AIR BAG ASSIST IS DEFECTIVE. COST 1000+ I DECLINED. I NOW HAVE NO HORN TO HONK UNLESS I PUSH PANIC ANY SUGGESTION? *TR"~80,000 mi, complaint #1153918
  37. #37

    infotainment head unit

    1 annoyance

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "I JUST GOT THE VEHICLE BACK FROM HAVING REPAIRS AND THE UCONNECT DIDN'T WORK ALREADY. (WHICH THEY CLAIMED TO HAVE FIXED DIDN'T WORK AGAIN AFTER ONLY 20 MINUTES) I DROVE IT BACK AND LEFT IT FOR DIAGNOSIS. THEY DIAGNOSED :SOP SPECIAL PARTS ORDERED. AND I WAS TO…"~67,548 mi, complaint #1136999
  38. #38

    instrument cluster

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "MY GAS GAUGE INDICATED I HAD MORE THAN 1/4 TANK FULL. INSTEAD, IT WAS EMPTY, AND I RAN OUT OF GAS IN THE MIDDLE OF THE FREEWAY, IN THE MIDDLE OF DETROIT'S WORST SNOW STORM IN 40 YEARS, WITH A TODDLER IN THE BACK SEAT. I SUBSEQUENTLY FILLED MY CAR AFTER WAITING…"~34,000 mi, complaint #1153816
  39. #39

    mirror

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "THE SIDE WARNING SYSTEM (IN MIRRORS) STOPPED WORKING AT ABOUT 41000 MILES. THIS HAS MANY COMPLAINTS AND IS COMMON AT THAT MILEAGE RANGE. THEY CHARGE ABOUT 1500 - 2000 FOR EACH SIDE TO FIX THIS. AT 3 TO 4 THOUSAND DOLLARS I NO LONGER HAVE THIS SAFETY SYSTEM O…"~41,000 mi, complaint #1374625
  40. #40

    parking brake

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. AFTER THE EMERGENCY BRAKE WAS ENGAGED, THE CABLE FRACTURED. AS A RESULT, THE EMERGENCY BRAKE AND PARKING BRAKE BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE…"~58,143 mi, complaint #1170313
  41. #41

    steering rack mechanical

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "STEERING WHEEL DID NOT PROPERLY FUNCTION WITH THE FRONT WHEEL AXEL CAUSING A ACCIDENT ON 8/23/2014, IT WAS DIFFICULT STEERING ON RIGHT TURNS AND LEFT AND THE VEHICLE WOULD HAVE WIDE TURNS. *TR"~23,864 mi, complaint #1124292
  42. #42

    throttle and pedal

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=1)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE JERKED FORWARD AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND OPERATED FOR A WHIL…"~109,000 mi, complaint #1702811
  43. #43

    tpms

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=2)

    • "TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235/60/16 (N/A). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE TPMS WARNING LIGHT ILLUMINATED, INDICATING THAT THE AIR PRESSURE FOR EACH OF THE FOUR TI…"~11,000 mi, complaint #950179
  44. #44

    transmission manual clutch

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=0)

    • "Couldn't reverse vehicle after buying the vehicle three days ago. My safety and my passengers safety wasn't safe I almost got hit from the front and back trying to reverse the vehicle to go. I can put the vehicle in any other gear and it works but the reverse.…"complaint #2115761
  45. #45

    wiper and washer

    1 unsafe

    1
    incident

    Mileage: suppressed (fewer than 10 mileage-bearing reports; n=3)

    • "I WAS DRIVING ON THE ROAD I WAS GOING TO APPLY BRIGHT LIGHTS WHEN I DID SO THEY DID NOT COME ON MY WINDSHIELD WIPERS CAME ON TRY TO TURN THEM OFF THEY WOULD NOT DO SO HAD NO TURNING SIGNALS LEFT OR RIGHT AND COULD NOT GET THE WIPERS TO STOP"~175,000 mi, complaint #1552770

Recall-sized clusters

These are large batches of near-identical complaints (recall notifications, service campaigns), kept separate from the ranking above so they don't drown out individually-reported problems.

Not matched to any cluster below: every campaign NHTSA has on file for this exact make/model/year is 11V487000, 12V141000, 12V191000, 14V234000, 25V876000. This is a vehicle-wide list, not an attribution - see below for which clusters have a real, complainant-cited match.

NHTSA investigations

Search NHTSA's own recall and complaint database for CHRYSLER TOWN AND COUNTRY directly.